Blue Mountain RAM Ratings

Overall
4.5/5
Ease of Use
4/5
Customer Service
4.5/5

About Blue Mountain RAM

Blue Mountain Regulatory Asset Manager (RAM) is a fully integrated system that combines the functions of an EAM, CMMS and CCMS into one solution that is purpose-built for Life Sciences. Depending on your needs, you can implement it as a full-scale EAM or a single point CMMS or CCMS. With Blue Mountain RAM, you can choose from a custom configuration or a template solution with all the work done for you. We have a solution for any budget. Learn more about Blue Mountain RAM

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Showing 13 of 13 reviews

Showing Most Helpful

Showing 13 of 13 reviews

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Rating
Company Size
Reviewer's Role
Length of Use
Frequency of Use
Verified Reviewer
Unspecified
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
2/5
Customer Service
4/5
Features
2/5
Value for Money
3/5
Likelihood to Recommend
6/10
Reviewer Source 
Source: Capterra
July 19, 2018

“Very in depth software but not suitable for many applications due to clunky UI”

OverallEasy way to track and manage our company assets for our group. As well as, attach different reports and deliverables to said assets to allow for easy access from other employees.
ProsReviewing and finalizing assets so software is easy. Filtering tools are excellent to sort through massive amounts of software. Notifications about changes to assets
ConsClunky UI takes a long time to get someone new up and running on the software because there are so many hoops to jump through just to make minor changes. Limited file upload of 25mb causes us to have issues with reports having to split up reports into many different parts.
Reviewer Source 
Source: Capterra
July 19, 2018
Mark C.
Engineering
Pharmaceuticals, 201-500 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
4/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
March 8, 2018

“Blue Mountain RAM is used on site for calibrations and maintenance.”

OverallThe software has help us maintain proper regulatory compliance.
ProsBlue Mountain RAM provides the ability to manage PMs (preventive maintenance), work orders and calibrations in a single system. It provides reports on each piece of equipment and provides great tracking with notifications of future work.
ConsThe software takes a little more time to understand which may be the result of greater functionality than that being currently used.
Reviewer Source 
Source: Capterra
March 8, 2018
Kevin G.
Sr. Process Engineer
Unspecified
Used the software for: Unspecified
Overall Rating
2/5
Ease of Use
1/5
Customer Service
3/5
Source: Capterra
August 3, 2009

“Non-User Friendly”

OverallUnless you have plenty of resources to dedicate to this software and lots of cash on hand to get BM to provide training, this software is a bust!
ProsThe software is extremely capable of delivering everything you ever wanted in a web-based software program to enable tracking and management of company assets. Most software features are designed to ensure compliance with regulatory agencies and provide a means to track and trend activities throughout an organization.
ConsThe software is very non-user friendly and the security features are ridiculous! The amount of validation and setup for even implementing this software will take months if not a full year to fully implement and train operators. Simplicity is and should not be associated with this software. I have been trying to configure this software for over a month now and the architecture of the software is many layers deep and is very difficult to manipulate what it is that you want the software to do. The manuals are hundreds of pages thick and for the simple minded user; this system will simply not work. The end users of the system will get lost in trying to accomplish the simplest tasks and there are huge issues with the system constantly sending out tons of emails to everyone in the company on a daily/hourly basis. With the amount of emails being generated, this system exasperates the situation and people will simply ignore the requests for approval, etc.
Source: Capterra
August 3, 2009
Verified Reviewer
Unspecified
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Reviewer Source 
Source: Capterra
May 25, 2018

“Helpful”

ProsIt has helped a lot with a fine balance between achieving GMP compliance and maximizing productivity and profitability. Works well for controlling and managing maintenance and calibration management related activities.
Cons A bit hard to use for beginners and the manual is quite too long to read, Needs to work on tutorials.
Reviewer Source 
Source: Capterra
May 25, 2018
Cory O.
Prin. Metrology Engineer
Unspecified
Used the software for: Unspecified
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Source: Capterra
August 20, 2014

“BMRAM”

OverallEveryone I work with at BMQR is top notch. They are timely, polite, professional, and extremely helpful. The phrase, above and beyond barely begins to describe it. There have been routine instances where Nick has had to help our DBAs do their jobs. That level of proficiency is extremely impressive. BMQR is top notch in their customer service focus and in their desire to develop solutions for the future.
Source: Capterra
August 20, 2014
Jim J.
Senior Manager, Systems Validation
Unspecified
Used the software for: Unspecified
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Source: Capterra
August 11, 2015

“Good product, very responsive project team”

OverallWe are pleased with the acquisition of Blue Mountain Regulatory Asset Manager. We have been live for about one month with little or no issues. The Blue Mountain support team has been very responsive throughout the project phase as well as now that we are in production.
Source: Capterra
August 11, 2015
Jeff S.
Quality Assurance Manager
Unspecified
Used the software for: Unspecified
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Source: Capterra
August 14, 2015

“You product is awesome!”

OverallYou manage our calibrations and keep them 100%. You keep us out of trouble on audits. Because our "over 3000 gauges" are always calibrated, you save us quarantines, rework costs, lost Customer costs (opportunity costs), etc. WE thank you!
Source: Capterra
August 14, 2015
Joe K.
Maintenance Planner
Unspecified
Used the software for: Unspecified
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Source: Capterra
May 5, 2016

“Great Planning and Scheduling program”

OverallBMRAM is a very detailed and efficient tool for scheduling and maintaining both calibration and PM of Assets. Follow up and assistance with anything on the program is top notch.
Source: Capterra
May 5, 2016
Arvind J.
Director Special Projects
Unspecified
Used the software for: Unspecified
Overall Rating
4/5
Ease of Use
4/5
Customer Service
4/5
Source: Capterra
August 20, 2014

“Maintenance Management Software”

OverallOverall good experience of working with sales, post sales, implementation consultants. Software works well for controlling and managing maintenance and calibration management related activities.
Source: Capterra
August 20, 2014
Nicolette E.
RAM Administrator / System Analysist
Unspecified
Used the software for: Unspecified
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Source: Capterra
August 20, 2014

“Blue Mountain RAM”

OverallI think that RAM is a good program that meets our needs. Most importantly they are willing to listen and add features that makes the program better. Their staff couldn't be any better to work with.
Source: Capterra
August 20, 2014
Verified Reviewer
Biotechnology, 201-500 employees
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
5/5
Features
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
April 3, 2019

“Great System for Maintenance Requests”

ProsBlue Mountain streamlined maintenance requests which were previously in the form of emails. These emails would easily become lost, and were unreliable for tracking purposes.
ConsI don't find anything I dislike about Blue Mountain.
Reviewer Source 
Source: Capterra
April 3, 2019
Todd L.
Vice President, Engineering
Unspecified
Used the software for: Unspecified
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Source: Capterra
May 16, 2016

“Implementation of Blue Mountain RAM...”

OverallPros: ease of implementation, well trained/experienced support staff Cons: nothing to mention
Source: Capterra
May 16, 2016
Jim R.
Manager ,Operations Engineering
Unspecified
Used the software for: Unspecified
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Source: Capterra
May 5, 2016

“Excellent service”

OverallFor all my projects that Blue Mountain was involved, the customer service has been excellent.
Source: Capterra
May 5, 2016