--- title: "OurPetPolicy Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about OurPetPolicy Software - reviews, pricing plans, popular comparisons to other Real Estate Property Management products and more." source_url: "https://www.capterra.com/p/77050/OurPetPolicy/" page_type: "product" language: "en" publication_date: "2026-10-21" --- # OurPetPolicy Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) OurPetPolicy ## What is OurPetPolicy? OurPetPolicy is an online pet management and ESA verification platform for property owners and managers. The online platform assists residential property owners in maximizing revenue and saving time by improving the tenant-rental experience around pets. OurPetPolicy is a full-featured pet management solution that offers property managers the tools to detect unlawful animals and fraudulent ESA claims in their rental properties. ## What is OurPetPolicy used for? [Real Estate Property Management](https://www.capterra.com/real-estate-property-management-software/) Top alternative Featured Overall rating Based on 18 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $0.75 Per Feature, Per Month Free trial not available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for OurPetPolicy?[Manage this product listing](https://www.g2.com/products/ourpetpolicy/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### OurPetPolicy 4.5 (18) VS. [4.4 (334)](https://www.capterra.com/p/157262/QuickBase/reviews/) Starting Price $0.75 Per Feature, Per Month Starting Price $35 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (18) Ease Of Use 4.2 (44) Value For Money 4.4 (18) Value For Money 4.1 (39) Customer Service 4.4 (18) Customer Service 4.3 (41) ## OurPetPolicy alternatives Highest Rated [4.8 (4,322)](https://www.capterra.com/p/205015/Deel/reviews/) Starting price $5.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.7 (2,934)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.5 (805)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.5 (1,260)](https://www.capterra.com/p/131735/PandaDoc/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/77050/OurPetPolicy/alternatives/) ## FAQs about OurPetPolicy Overview ### Which roles and teams benefit most from OurPetPolicy? OurPetPolicy is most used by property managers, assistant managers, resident managers, and leasing teams handling pet-related rental requirements. Operations coordinators and executive staff use it to maintain policy records and support compliance workflows, while owners, presidents, COOs, and business development leaders oversee portfolio-wide pet policy administration and resident documentation. Answer based on 18 reviews Overview ### What company size and industries is OurPetPolicy built for? OurPetPolicy is built for small real estate businesses, which represent 89% of reviewers, and property owners and managers needing pet management and ESA verification. Real Estate accounts for 72% of users, with Accounting and Investment Management each at 6%. Its most common use case is property management. Answer based on 18 reviews Features and Usability ### What are the key features of OurPetPolicy? OurPetPolicy offers activity dashboard and activity tracking tools, plus approval process control for policy workflows. It includes customer database and contact management features, customizable fields and templates, document management, data import/export, and reporting & analytics. Tenant tracking and occupancy management support residential property managers. Integrations ### Which third-party tools and platforms does OurPetPolicy integrate with? OurPetPolicy integrates with 2 third-party property management platforms: ResMan and Yardi Voyager. These native connections support data sharing with widely used leasing and operations systems, making it easier to connect pet policy workflows with property management records. Getting Started and Support ### What customer support options does OurPetPolicy offer? OurPetPolicy provides email/help desk, FAQ/forum, and phone support. Support users can contact the team through these channels for account questions, setup help, or policy issues. No reviewer feedback is available to describe response times, helpfulness, or common frustrations with support. ## Features AI summary Based on 1,818 Real Estate Property Management reviews According to Capterra reviewers, these are the features buyers prioritize most when evaluating real estate property management software: - **Rent Tracking** (**68%** of reviewers rated this feature as critical) - **Payment Processing** (**64%**) - **Accounting** (**57%**) OurPetPolicy is positioned around pet policy management for rental properties rather than core property management operations. Its feature set is built to support pet-related workflows, documentation, and policy administration for landlords and property teams. These capabilities help businesses manage pet records more consistently, keep policy information organized, and support clearer communication with residents and applicants. Document Management 4.9 (14) 71.43% of 14 reviewers that rated this feature as important or highly important Store, manage, and track all electronic documents in a centralized location Reporting & Statistics 4.8 (13) 76.92% of 13 reviewers that rated this feature as important or highly important Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Tenant Tracking 4.5 (12) 91.67% of 12 reviewers that rated this feature as important or highly important Handle activities like room booking, rent processing, lease agreement management, and client communication Activity Tracking 4.8 (11) 100.00% of 11 reviewers that rated this feature as important or highly important Track and document all activities across devices, networks, and other systems Occupancy Management 4.5 (10) 80.00% of 10 reviewers that rated this feature as important or highly important Manage, track & record the usage and occupancy of physical spaces such as apartments, offices or meeting room Activity Dashboard 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Dashboard to view the status of ongoing processes, identify current incidents and track past activities OurPetPolicy 12 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Document Management: Store, manage, and track all electronic documents in a centralized location - For Property Managers: Used by property managers - Occupancy Management: Manage, track & record the usage and occupancy of physical spaces such as apartments, offices or meeting room - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Residential Properties: For residential properties - Tenant Tracking: Handle activities like room booking, rent processing, lease agreement management, and client communication --- Get Advice We can help you find the software with the features you need. Features 4.5 (18) 4.5 Based on 18 reviews ## Pricing Value for money 4.4 (18) Free Version Basic $0.75 Per Feature,Per Month Pro-plan $20.00 Value for money 4.4 (18) 4.4 Based on 18 reviews ## Integrations [ ResMan](https://www.capterra.com/p/135182/ResMan/)[ Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (18) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (18) 4.4 Based on 18 reviews ## User reviews Overall rating 4.5 Based on 18 reviews Filter by rating Counts reflect reviews available in this feed. 5(15) 4(1) 3(0) 2(0) 1(2) Mentioned topic Recent reviews first, then most helpful DO Director of Strategic Partnerships Director of Strategic Partnerships Used the software for: Less than 1 year ### "Great Product for Compliance" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 18, 2024 The training and support provided is amazing! Pros The support provided by OurPet Policy team, compliance and convenience Cons None that I can think of. A more comprehensive program than the competitors. BD Business Development Manager Business Development Manager Used the software for: Less than 1 year ### "Stop doing your own pet screening, they can do it all! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 16, 2024 Great! I recommend you all the time to PMs on social media who are struggling with pet screening. Never will I ever go back to doing the screening in house. Pros Easy of use and being able to see the whole process. Cons We really haven't had any issues that I can think of. NA Na Na Used the software for: Less than 1 year ### "Terrible Company " 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 April 7, 2025 \-100 points. They are genuinely awful and I hope the company fails. Pros I did not like any part of the process or how the company handles their customers. Cons They make you verify 5+ times that you have a valid ESA letter. After this, they will send you an email telling you your letter is fake, even though it is 100% verifiable. They won’t even reach out to your therapist to verify prior to telling you the document “looks fake”. Terrible customer service and very offensive. AP Assistant Property Manager Assistant Property Manager Used the software for: 3-5 years ### "OPP is AWESOME!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 10, 2024 Love them! I wish all of our properties used them. We will continue to promote their services to owners and to anyone else we believe could use the assistance with pet policy tasks. Pros They are very efficient and are great to work with! They save the leasing department an incredible amount of time by overseeing all the pet applications/profiles and maintain those records over the course of the resident's tenancy. Cons Making sure all applicable parties are included in the email correspondence per the portfolio list. With that said, this is not a deal breaker for us. We have many managers and leasing agents, we provide gentle reminders to include whomever is missing when it happens and OPP quickly resolves the matter on their end. OC Operations Coordinator Operations Coordinator Used the software for: Less than 1 year ### "Huuuge Fan!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 18, 2024 Implementing OPP at our sites has been a positive experience overall and hope to onboard the rest of our portfolio in the near future! Pros Pros: Consistent and thorough application and management process for pets and support animals. Offers support in managing animal related issues, and backed by their own legal team. Reduces lift for onsite teams. Online portal is a great reference for animals on the community including names/photos/and descriptions. Communication from OPP Team is great; timely, professional. \[sensitive content hidden\] have been super helpful, and supportive through the process of onboarding new communities. Cons Some of our team members reported that there is too much communication, however \[sensitive content hidden\] were able to modify the cadence of follow up emails to better suit the teams needs. PM Property Manager Property Manager Used the software for: 1-3 years ### "OPP is the best!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 11, 2024 OPP has made dealing with ESAs simplier and more efficent. Pros Very throughal on reviewing all submitted documents for ESAs and professional on push back when needed. Great communication and keeping me in the loop as to where we aqre in the process. Response time is quick! Cons Nothing so far. I feel very comfortable with the process and communication. PP Present partner Present partner Used the software for: 1-3 years ### "Long time costumer " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 3/10 December 18, 2024 Very good product that provides an excellent value to investors Pros Easy and friendly staff and great product Cons Explanation packet for us to send to owners OA Owner and Administrator Owner and Administrator Used the software for: 1-3 years ### "Save your Rentals! Weed out the cheats of the Emotional Support Animal system! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 10, 2024 This service has saved me from multiple fake emotional support animals...They are untrained, left alone all day at home (!!!), and destroy it for those who really need the service animal to be able to find housing. Pros I have recommended this service to several property managers and rental owners. Everyone is frustrated with the lack of accountability for fake service dog owners. We want to encourage the people who have a REAL need for a trained service animal to be able to find a good rental, and DISCOURAGE the shysters who cheat the system and ruin our rentals! Thanks to \[sensitive content hidden\] and the whole OurPetPolicy team for helping us accomplish this goal! Cons It does scare off some good pet owners because they refuse to jump through the hoops....usually I can catch them and work with them , but sometimes they run. I wish there were an "ourpetpolicy light" version, vs. the big guns of the regular one. I wish we could specify which one we'd like our renters to have to comply with for online training. PM Property Manager Property Manager Used the software for: Less than 1 year ### "OurPetPolicy" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 16, 2024 It's been great. \[sensitive content hidden\] has been so helpful, I really appreciate her! I recommend OurPetPolicy, it is nice knowing that they are doing their job right. Pros I love how easy it is to navigate their system, the onboarding was very helpful. The team is amazing, quick replies and kind people! Cons No complaints come to mind about the system. I think some of our residents had a hard time filling out the application since there is a few steps to it. NA Na Na Used the software for: 1-3 years ### "Disgusting, Oppressing, Aggressive company. " 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 April 18, 2024 Pros No pros. This company is an aggressive and unethical business Cons We are disappointed with the invasive and excessive verification process implemented by OurPetPolicy. While understanding the necessity of verifying legitimate ESAs, the approach taken by OurPetPolicy is unreasonably aggressive and lacks professional decorum. Recently, we provided a letter from my wife’s licensed mental health provider—a relationship that has been established for over two years. The letter clearly stated a prescription for two ESAs based on her specific mental health requirements. Although initial verification of this document is standard and acceptable, OurPetPolicy proceeded to request additional, redundant information. They issued another form demanding an explanation for the necessity of two ESAs and their distinct roles, despite this already being adequately addressed by a licensed professional. This repetitive inquiry into a sensitive and private health matter appears disrespectful to both the medical professional involved and the patient. It is also worth noting that there is no stipulation in HUD Guidelines or the Fair Housing Act that mandates such detailed scrutiny regarding the prescription of multiple ESAs. We find this level of interrogation both unnecessary and offensive, undermining the professional judgment of healthcare providers and the privacy of those with disabilities. OurPetPolicy’s process not only disrupts but also disrespects the therapeutic relationships and accommodations recognized under the law. OurPetPolicy then insists that these forms be completed within a mere 2 business days—a demand that is not only unrealistic but also shows a blatant disregard for the time constraints and priorities of medical professionals. This timeframe is impractical and does not align with standard medical practices, adding unnecessary stress and urgency to an already sensitive process. It is imperative that OurPetPolicy revises its verification process to align with ethical standards and respect for individuals’ privacy and medical needs. [View all Reviews](https://www.capterra.com/p/77050/OurPetPolicy/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.