# OurPetPolicy Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about OurPetPolicy Software - reviews, pricing plans, popular comparisons to other Real Estate Property Management products and more.

Source: https://www.capterra.com/p/77050/OurPetPolicy

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# 

 OurPetPolicy Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

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How Capterra ensures transparency

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[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

OurPetPolicy

## What is OurPetPolicy?

OurPetPolicy is an online pet management and ESA verification platform for property owners and managers. The online platform assists residential property owners in maximizing revenue and saving time by improving the tenant-rental experience around pets. OurPetPolicy is a full-featured pet management solution that offers property managers the tools to detect unlawful animals and fraudulent ESA claims in their rental properties.

## What is OurPetPolicy used for?

[Real Estate Property Management](https://www.capterra.com/real-estate-property-management-software/)

Top alternative

Featured

Overall rating

Based on 18 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

$0.75

Per Feature, Per Month

Free trial  
not available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for OurPetPolicy?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://landlordtech.com/&name=OurPetPolicy)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### OurPetPolicy

4.5 (18)

VS.

[4.3 (37)](https://www.capterra.com/p/265756/Lucernex/reviews/)

Starting Price

$0.75

Per Feature, Per Month

Starting Price

Contact vendor

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.5 (18)

Ease Of Use

4.1 (37)

Value For Money

4.4 (18)

Value For Money

4.0 (34)

Customer Service

4.4 (18)

Customer Service

4.1 (36)

## OurPetPolicy alternatives

[4.4 (329)](https://www.capterra.com/p/157262/QuickBase/reviews/)

Starting price

$35.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

91%

of reviewers

rated it above 4 stars

Highest Rated

[4.9 (4,274)](https://www.capterra.com/p/205015/Deel/reviews/)

Starting price

$5.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

98%

of reviewers

rated it above 4 stars

[4.5 (698)](https://www.capterra.com/p/132997/Freshservice/reviews/)

Starting price

$19.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

[4.5 (1,245)](https://www.capterra.com/p/131735/PandaDoc/reviews/)

Starting price

$19.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

91%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/77050/OurPetPolicy/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Document Management

4.9 (14)

71.43% of 14 reviewers that rated this feature as important or highly important

Store, manage, and track all electronic documents in a centralized location

Reporting & Statistics

4.8 (13)

76.92% of 13 reviewers that rated this feature as important or highly important

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Activity Dashboard

5.0 (2)

50.00% of 2 reviewers that rated this feature as important or highly important

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Data Import/Export

5.0 (1)

200.00% of 1 reviewers that rated this feature as important or highly important

Import and export data to and from software applications

Residential Properties

For residential properties

OurPetPolicy 5 features

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Import and export data to and from software applications

Store, manage, and track all electronic documents in a centralized location

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

For residential properties

Get Advice

We can help you find the software with the features you need.

Features

4.5 (18)

4.5

Based on 18 reviews

## Pricing

Value for money

4.4 (18)

Free Version

Basic

$0.75

Per Feature,Per Month

Pro-plan

$20.00

Value for money

4.4 (18)

4.4

Based on 18 reviews

## Integrations

[

ResMan](https://www.capterra.com/p/135182/ResMan/)[

Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.4 (18)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.4 (18)

4.4

Based on 18 reviews

## User reviews

Overall rating

4.5

Based on 18 reviews

Filter by rating

5(15)

4(1)

3(0)

2(0)

1(2)

Mentioned topic

Sorted by most recent

AS

Autumn S.

Na

Accounting

### "Terrible Company "

1.0

Overall Rating

1.0

1.0

Ease of Use

1.0

1.0

Features

1.0

1.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

April 4, 2025

\-100 points. They are genuinely awful and I hope the company fails.

Pros

I did not like any part of the process or how the company handles their customers.

Cons

They make you verify 5+ times that you have a valid ESA letter. After this, they will send you an email telling you your letter is fake, even though it is 100% verifiable. They won’t even reach out to your therapist to verify prior to telling you the document “looks fake”. Terrible customer service and very offensive.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

April 17, 2025

We’re sorry to hear you were unhappy with the process. Our team follows HUD guidelines to ensure the rights of both housing providers and residents seeking accommodations are protected. If a document appears to be purchased online, we inform the resident and allow for clarification to be provided. If we receive clarification from the resident that this was not their experience, we then contact the provider to verify the letter. We do not tell residents their documentation “looks fake,” nor do we make assumptions or accusations. We understand this process can feel sensitive, and we aim to handle each situation with care and respect.

SC

Stefanie C.

Operations Coordinator

Real Estate

### "Huuuge Fan!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

December 17, 2024

Implementing OPP at our sites has been a positive experience overall and hope to onboard the rest of our portfolio in the near future!

Pros

Pros: Consistent and thorough application and management process for pets and support animals. Offers support in managing animal related issues, and backed by their own legal team. Reduces lift for onsite teams. Online portal is a great reference for animals on the community including names/photos/and descriptions. Communication from OPP Team is great; timely, professional. \[sensitive content hidden\] have been super helpful, and supportive through the process of onboarding new communities.

Cons

Some of our team members reported that there is too much communication, however \[sensitive content hidden\] were able to modify the cadence of follow up emails to better suit the teams needs.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

KM

Kortney M.

Director of Strategic Partnerships

Real Estate

### "Great Product for Compliance"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

December 17, 2024

The training and support provided is amazing!

Pros

The support provided by OurPet Policy team, compliance and convenience

Cons

None that I can think of. A more comprehensive program than the competitors.

Alternatives considered

[PetDesk](https://www.capterra.com/p/166086/PetDesk/)

Reasons for choosing OurPetPolicy

PetScreening was not available above. The product was on select communities and felt OurPet Policy was a more comprehensive product

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

KM

Kelli M.

Property Manager

Investment Management

### "Our Pet Policy Is GREAT!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

December 16, 2024

its been a good experience. Always very timely at answering questions and helping when I need it.

Pros

I enjoy that they verify the legitimacy of the ESA letters. Its so nice to have each pet properly screened and verified

Cons

I am enjoying the service and don't have any complaints.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

CL

Cassandra L.

Property Manager

Real Estate

### "OurPetPolicy"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

December 13, 2024

It's been great. \[sensitive content hidden\] has been so helpful, I really appreciate her! I recommend OurPetPolicy, it is nice knowing that they are doing their job right.

Pros

I love how easy it is to navigate their system, the onboarding was very helpful. The team is amazing, quick replies and kind people!

Cons

No complaints come to mind about the system. I think some of our residents had a hard time filling out the application since there is a few steps to it.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

KM

Karin M.

Business Development Manager

Real Estate

### "Stop doing your own pet screening, they can do it all! "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

December 13, 2024

Great! I recommend you all the time to PMs on social media who are struggling with pet screening. Never will I ever go back to doing the screening in house.

Pros

Easy of use and being able to see the whole process.

Cons

We really haven't had any issues that I can think of.

Switched from

[DaySmart Pet](https://www.capterra.com/p/93413/DaySmart-Pet/)

Your system shows us more of the process, the customer service was by far better and the easy of using your system. We switched from pet screening.com but that wasn't an option.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

RD

Roseanna D.

resident manager

Non-Profit Organization Management

### "easy and efficient"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

December 11, 2024

It is easy to use. It is efficient in the work the company does. I had no stress with this company.

Pros

The fact that this company took care of any issues. Any issues were brought to my attention, but the company dealt with the work.

Cons

I really can't think of any at this time.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

SV

Sonia V.

Property Manager

Real Estate

### "Just try it"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

5/10

December 5, 2024

Pros

I like that you do follow ups with our tenants.

Cons

It was a quite confusing at first for our tenants

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

KR

Kelly R.

Property Manager

Real Estate

### "OPP is the best!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

December 5, 2024

OPP has made dealing with ESAs simplier and more efficent.

Pros

Very throughal on reviewing all submitted documents for ESAs and professional on push back when needed. Great communication and keeping me in the loop as to where we aqre in the process. Response time is quick!

Cons

Nothing so far. I feel very comfortable with the process and communication.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

JJ

Janine Jolley O.

Owner and Administrator

Retail

### "Save your Rentals! Weed out the cheats of the Emotional Support Animal system! "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

December 5, 2024

This service has saved me from multiple fake emotional support animals...They are untrained, left alone all day at home (!!!), and destroy it for those who really need the service animal to be able to find housing.

Pros

I have recommended this service to several property managers and rental owners. Everyone is frustrated with the lack of accountability for fake service dog owners. We want to encourage the people who have a REAL need for a trained service animal to be able to find a good rental, and DISCOURAGE the shysters who cheat the system and ruin our rentals! Thanks to \[sensitive content hidden\] and the whole OurPetPolicy team for helping us accomplish this goal!

Cons

It does scare off some good pet owners because they refuse to jump through the hoops....usually I can catch them and work with them , but sometimes they run. I wish there were an "ourpetpolicy light" version, vs. the big guns of the regular one. I wish we could specify which one we'd like our renters to have to comply with for online training.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/77050/OurPetPolicy/reviews/)

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Independent research methodology

Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.

[Learn more](https://www.capterra.com/resources/proprietary-data-research/)

How Capterra verifies reviews

Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

[Learn more](https://www.capterra.com/resources/how-we-verify-reviews/)

How Capterra ensures transparency

Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website.

[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)