# OurPetPolicy Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is OurPetPolicy the right Real Estate Property Management solution for you? Explore 18 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/77050/OurPetPolicy/reviews --- OurPetPolicy 4.5 (18) [View alternatives](https://www.capterra.com/p/77050/OurPetPolicy/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of OurPetPolicy Ease of use 4.5 Customer Service 4.4 ## Showing most helpful reviews Showing 1-18 of 18 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KM Kortney M. Director of Strategic Partnerships Real Estate Used the software for: 6-12 months ### "Great Product for Compliance" December 17, 2024 5.0 The training and support provided is amazing! Pros The support provided by OurPet Policy team, compliance and convenience Cons None that I can think of. A more comprehensive program than the competitors. Alternatives considered [PetDesk](https://www.capterra.com/p/166086/PetDesk/) Reason for choosing OurPetPolicy PetScreening was not available above. The product was on select communities and felt OurPet Policy was a more comprehensive product Review Source KM Karin M. Business Development Manager Real Estate Used the software for: 6-12 months ### "Stop doing your own pet screening, they can do it all! " December 13, 2024 5.0 Great! I recommend you all the time to PMs on social media who are struggling with pet screening. Never will I ever go back to doing the screening in house. Pros Easy of use and being able to see the whole process. Cons We really haven't had any issues that I can think of. Switched from [DaySmart Pet](https://www.capterra.com/p/93413/DaySmart-Pet/) Your system shows us more of the process, the customer service was by far better and the easy of using your system. We switched from pet screening.com but that wasn't an option. Review Source AS Autumn S. Na Accounting Used the software for: 6-12 months ### "Terrible Company " April 4, 2025 1.0 \-100 points. They are genuinely awful and I hope the company fails. Pros I did not like any part of the process or how the company handles their customers. Cons They make you verify 5+ times that you have a valid ESA letter. After this, they will send you an email telling you your letter is fake, even though it is 100% verifiable. They won’t even reach out to your therapist to verify prior to telling you the document “looks fake”. Terrible customer service and very offensive. Review Source Response from Landlord Tech April 17, 2025 We’re sorry to hear you were unhappy with the process. Our team follows HUD guidelines to ensure the rights of both housing providers and residents seeking accommodations are protected. If a document appears to be purchased online, we inform the resident and allow for clarification to be provided. If we receive clarification from the resident that this was not their experience, we then contact the provider to verify the letter. We do not tell residents their documentation “looks fake,” nor do we make assumptions or accusations. We understand this process can feel sensitive, and we aim to handle each situation with care and respect. JO Jess O. Assistant Property Manager Real Estate Used the software for: 2+ years ### "OPP is AWESOME!" December 4, 2024 5.0 Love them! I wish all of our properties used them. We will continue to promote their services to owners and to anyone else we believe could use the assistance with pet policy tasks. Pros They are very efficient and are great to work with! They save the leasing department an incredible amount of time by overseeing all the pet applications/profiles and maintain those records over the course of the resident's tenancy. Cons Making sure all applicable parties are included in the email correspondence per the portfolio list. With that said, this is not a deal breaker for us. We have many managers and leasing agents, we provide gentle reminders to include whomever is missing when it happens and OPP quickly resolves the matter on their end. Review Source SC Stefanie C. Operations Coordinator Real Estate Used the software for: 6-12 months ### "Huuuge Fan!" December 17, 2024 5.0 Implementing OPP at our sites has been a positive experience overall and hope to onboard the rest of our portfolio in the near future! Pros Pros: Consistent and thorough application and management process for pets and support animals. Offers support in managing animal related issues, and backed by their own legal team. Reduces lift for onsite teams. Online portal is a great reference for animals on the community including names/photos/and descriptions. Communication from OPP Team is great; timely, professional. \[sensitive content hidden\] have been super helpful, and supportive through the process of onboarding new communities. Cons Some of our team members reported that there is too much communication, however \[sensitive content hidden\] were able to modify the cadence of follow up emails to better suit the teams needs. Review Source KR Kelly R. Property Manager Real Estate Used the software for: 1-2 years ### "OPP is the best!" December 5, 2024 5.0 OPP has made dealing with ESAs simplier and more efficent. Pros Very throughal on reviewing all submitted documents for ESAs and professional on push back when needed. Great communication and keeping me in the loop as to where we aqre in the process. Response time is quick! Cons Nothing so far. I feel very comfortable with the process and communication. Review Source TG Taylor G. Present partner Real Estate Used the software for: 1-2 years ### "Long time costumer " December 4, 2024 5.0 Very good product that provides an excellent value to investors Pros Easy and friendly staff and great product Cons Explanation packet for us to send to owners Review Source JJO Janine Jolley O. Owner and Administrator Retail Used the software for: 1-2 years ### "Save your Rentals! Weed out the cheats of the Emotional Support Animal system! " December 5, 2024 5.0 This service has saved me from multiple fake emotional support animals...They are untrained, left alone all day at home (!!!), and destroy it for those who really need the service animal to be able to find housing. Pros I have recommended this service to several property managers and rental owners. Everyone is frustrated with the lack of accountability for fake service dog owners. We want to encourage the people who have a REAL need for a trained service animal to be able to find a good rental, and DISCOURAGE the shysters who cheat the system and ruin our rentals! Thanks to \[sensitive content hidden\] and the whole OurPetPolicy team for helping us accomplish this goal! Cons It does scare off some good pet owners because they refuse to jump through the hoops....usually I can catch them and work with them , but sometimes they run. I wish there were an "ourpetpolicy light" version, vs. the big guns of the regular one. I wish we could specify which one we'd like our renters to have to comply with for online training. Review Source AM Andrea M. President Real Estate Used the software for: 2+ years ### "OPP is a game changer" December 2, 2024 5.0 100%, A+ Our staff loves them I tell everyone who will listen about them Pros Everything! They show excellent customer service with applicants and residents and come across as educational and informative in their approach. They also protect us from any legal liability. Cons n/a, there is nothing we do not like. They rock. Review Source Taylor D. Na Writing and Editing Used the software for: 1-2 years ### "Disgusting, Oppressing, Aggressive company. " April 13, 2024 1.0 Pros No pros. This company is an aggressive and unethical business Cons We are disappointed with the invasive and excessive verification process implemented by OurPetPolicy. While understanding the necessity of verifying legitimate ESAs, the approach taken by OurPetPolicy is unreasonably aggressive and lacks professional decorum. Recently, we provided a letter from my wife’s licensed mental health provider—a relationship that has been established for over two years. The letter clearly stated a prescription for two ESAs based on her specific mental health requirements. Although initial verification of this document is standard and acceptable, OurPetPolicy proceeded to request additional, redundant information. They issued another form demanding an explanation for the necessity of two ESAs and their distinct roles, despite this already being adequately addressed by a licensed professional. This repetitive inquiry into a sensitive and private health matter appears disrespectful to both the medical professional involved and the patient. It is also worth noting that there is no stipulation in HUD Guidelines or the Fair Housing Act that mandates such detailed scrutiny regarding the prescription of multiple ESAs. We find this level of interrogation both unnecessary and offensive, undermining the professional judgment of healthcare providers and the privacy of those with disabilities. OurPetPolicy’s process not only disrupts but also disrespects the therapeutic relationships and accommodations recognized under the law. OurPetPolicy then insists that these forms be completed within a mere 2 business days—a demand that is not only unrealistic but also shows a blatant disregard for the time constraints and priorities of medical professionals. This timeframe is impractical and does not align with standard medical practices, adding unnecessary stress and urgency to an already sensitive process. It is imperative that OurPetPolicy revises its verification process to align with ethical standards and respect for individuals’ privacy and medical needs. Review Source Response from Landlord Tech April 26, 2024 We value your feedback and apologize for any inconvenience caused. It is never our intention to make individuals feel uncomfortable when addressing sensitive matters. Regarding the request for clarification of two ESAs, HUD states that while most ESA requests involve one animal, some individuals may need multiple assistance animals. Our follow-up inquiries ensure that every request aligns with the individual's specific disability-related needs per HUD. We recognize the importance of respecting the professional judgment of healthcare providers and safeguarding the privacy of individuals with disabilities. We approach each verification process with the utmost sensitivity and confidentiality. Additionally, our two-business-day response may not align with the constraints of medical professionals, so we prioritize flexibility and consistently offer a reasonable processing timeframe for the request. Your concerns drive our efforts to serve you. Thank you for bringing this to our attention. KM Kelli M. Property Manager Investment Management Used the software for: Less than 6 months ### "Our Pet Policy Is GREAT!" December 16, 2024 5.0 its been a good experience. Always very timely at answering questions and helping when I need it. Pros I enjoy that they verify the legitimacy of the ESA letters. Its so nice to have each pet properly screened and verified Cons I am enjoying the service and don't have any complaints. Review Source CL Cassandra L. Property Manager Real Estate Used the software for: 6-12 months ### "OurPetPolicy" December 13, 2024 5.0 It's been great. \[sensitive content hidden\] has been so helpful, I really appreciate her! I recommend OurPetPolicy, it is nice knowing that they are doing their job right. Pros I love how easy it is to navigate their system, the onboarding was very helpful. The team is amazing, quick replies and kind people! Cons No complaints come to mind about the system. I think some of our residents had a hard time filling out the application since there is a few steps to it. Review Source SV Sonia V. Property Manager Real Estate Used the software for: 1-2 years ### "Just try it" December 5, 2024 5.0 Pros I like that you do follow ups with our tenants. Cons It was a quite confusing at first for our tenants Review Source KD Karen D. EXECUTIVE ASSISTANT Real Estate Used the software for: 1-2 years ### "Amazing team!" September 13, 2024 5.0 Pros \[sensitive content hidden\] and her team are great to work with. They make sure to provide us excellent service at all times. Cons None at all. Review Source RD Roseanna D. resident manager Non-Profit Organization Management Used the software for: 1-2 years ### "easy and efficient" December 11, 2024 4.0 It is easy to use. It is efficient in the work the company does. I had no stress with this company. Pros The fact that this company took care of any issues. Any issues were brought to my attention, but the company dealt with the work. Cons I really can't think of any at this time. Review Source RF Richard F. Owner Real Estate Used the software for: 1-2 years ### "Professional & Prompt!" November 25, 2024 5.0 Extremely professional and helpful, and very thorough with their verification. Pros The accuracy and timeliness on their responses, and finalization of verification. Cons We have not had a negative experience with this company. Review Source SP Sarah P. C.O.O. Real Estate Used the software for: 1-2 years ### "Why we LOVE Our Pet Policy " June 20, 2023 5.0 As a Property Manager, I have encountered numerous individuals seeking accommodation for their emotional support animals. In recent years, there has been a notable increase in the number of people attempting to exploit ESA regulations by submitting counterfeit letters. Our Pet Policy has proven to be an invaluable resource in addressing this issue by conducting thorough and meticulous evaluations of ESA letters. Pros I have personally witnessed the dedication and integrity with which Our Pet Policy operates. They prioritize the well-being of individuals who genuinely require emotional support animals, as well as safeguard the rights of property owners by preventing the misuse of ESA privileges. Their commitment to maintaining the integrity of the ESA system is evident in the professionalism and thoroughness of their verification process.I wholeheartedly recommend Our Pet Policy to any organization seeking assistance in verifying ESA letters. Their expertise in distinguishing genuine ESA documentation from fraudulent ones is unparalleled, and they are steadfast in their commitment to upholding the highest standards of accuracy and reliability. Cons There are no Cons to Our Pet Policy. They go above and beyond to ensure ease of use for our employees and residents alike. Review Source BK Brandy K. Leasing Agent for Property Management Company Real Estate Used the software for: Less than 6 months ### "Out Pet Policy~ Takes the Headache Out of Screening Pets! " June 29, 2023 5.0 Pros Our Pet Policy has taken the liability and headache out of screening pets and ESA. We love the ease of sending the animal/ESA applicants with the links to applicants. As the property manager, we can check the status of all applications and what they are missing. They include us on all communication with tenants so we know what is going on, as well they email us daily updates of pending applications. Their customer service is outstanding, emails are responded to almost immediately. Another great feature, is they give you a free trial to ensure the program will work for your company! Cons We have only been with OPP for a few months and so far no cons! Review Source Similar Products Featured