Likelihood to Recommend:Not LikelyExtremely Likely
Comments: To get you to order their software, they make it seem like every aspect is customizable- it is not! This software has other versions for chiropractors, doctors, etc, and all are on the same platform just very slightly tailored to one or the other. There are tons of things that dental offices do not need which take up memory & computing space of our server & computers. They refuse to remove them! There are screens that do not make sense &/or are a huge waste of space. When viewing previous period charting: the screen loads weird & you can not click to compare progress. It crashes often & requires you to upgrade memory or purchase all new computers & server about every 2 years. So many glitches that tech support refuses to fix.
Pros: The scheduling feature, when it works properly, looks nice. The Attachments and Notes areas work well for what we need as do the e-claims.
Cons: Reports: they are not comprehensive and track very few statistics that are useful to the dental office, like marketing. In the software, there is a place to enter a Referral (where/how the patient found our office). However, once you enter it, you cannot generate a report for Marketing. The only reports are for the other two types of referrals ("Transition From" or "Transition To"). The developers do not want to listen to advice to make it more user-friendly even though common sense dictates otherwise. Patients, & myself, think that the statements are long & confusing. They refuse to fix most things that I point our to them as missing or not working properly.
Recommendations to other buyers: Look into other options before spending your hard earned dollars on this software!