Who Uses This Software?

If simplicity and solid featureset are important then look no further, we are your project management solution. Project Management made easy! Projects, Tasks, Time and Collaboration is a breeze!


Average Ratings

124 Reviews
  • 4.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $10.00/month/user
    See pricing details
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • ProActive Software
  • www.proworkflow.com/
  • Founded 2002
  • New Zealand

About ProWorkflow

If simplicity is just as important to you as feature set then look no further, we are your project management solution. We understand that real value isn't how much our software can do but more so how much we can empower you, the customer to do. Whether it's Projects, Tasks, Time or collaboration across teams, we do it all in one place, one view. So let us be the gears to keep you ticking and you the creative to do what you do best, create!


ProWorkflow Features

  • Audio / Video Conferencing
  • Brainstorming
  • Chat / Messaging
  • Contact Management
  • Content Management
  • Cooperative Writing
  • Discussion Boards
  • Document Management
  • Group Calendars
  • Project Management
  • Synchronous Editing
  • Task Management
  • Version Control
  • Billing & Invoicing
  • Client Portal
  • Collaboration Tools
  • CRM
  • Document Management
  • Portfolio Management
  • Project Management
  • Proposal Generation
  • Quote Management
  • Resource Management
  • Time & Expense Tracking
  • Agile Methodologies
  • Budget Management
  • Client Portal
  • Cost-to-Completion Tracking
  • Customizable Templates
  • Gantt Charts
  • Idea Management
  • Kanban Board
  • Milestone Tracking
  • Resource Management
  • Time & Expense Tracking
  • Traditional Methodologies
  • Budget Management
  • Collaboration
  • Dashboard
  • Issue Management
  • Milestone Tracking
  • Portfolio Management
  • Project Planning
  • Requirements Management
  • Resource Management
  • Status Tracking
  • Task Management
  • Time & Expense Tracking
  • Collaboration Tools
  • Create Subtasks
  • Gamification
  • Gantt/Timeline View
  • Mobile Access
  • Percent-Complete Tracking
  • Recurring Task Management
  • Reporting/Analytics
  • Time Tracking
  • Automatic Time Capture
  • Billable & Non-Billable Hours
  • Billing & Invoicing
  • Employee Database
  • Mobile Time Tracking
  • Multiple Billing Rates
  • Offline Time Tracking
  • Overtime Calculation
  • Timesheet Management
  • Vacation / Leave Tracking
  • Access Controls/Permissions
  • Business Process Automation
  • Calendar Management
  • Compliance Tracking
  • Document Management
  • Forms Management
  • Graphical Workflow Editor
  • Task Management
  • Workflow Configuration

ProWorkflow Reviews Recently Reviewed!


Capterra-loader

ProWorkflow is a MUST HAVE for any businesses managing multiple, people, tasks and projects.

Apr 20, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I have returned yet again to use PWF as I have started designing. The features have improved tremendously, certainly more user-friendly, great project templates to apply to make it easier to set up which I love! You can even make your own Project templates, which is a bonus.

I came straight back to ProWorkflow because it helped me so much I am now a returning customer and a happy one at that!

Cons: The only thing I can think of is that one important social media link field is missing in the contacts section, which I have put a request in for with IT.

Overall: Saves time, reduces unnecessary calls, keeps everything organised and reduces stress and helps manage project budgets and time on projects.

Vendor Response

by ProActive Software on May 16, 2018

Thank you for the awesome feedback Heather! We're glad you love ProWorkflow!

Overall ProWorkFlow services the needs of the business very well. However there is room to improve.

Sep 20, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Project management, work scheduling, standard reports, quality of support service; response times to emails; time sheets; time widget;

Cons: Financial reporting - being able to export expenses information, in an excel format, functionally - including expense title; description, cost, dated entered into PWF and invoice/d status.
Being able to see the status of the expense on the front screen, rather than drilling into the individual expense would be very beneficial.
Employee Leave - as a time management / project management tool, recording / reporting leave has been overlooked;
There is no ability to duplicate a project.
Recording an employee's hourly rate. There is no provision to record an individual's hourly rate. It would be great if this could be included in Staff Users & Permission profile for each employee and then be exported as part of a report which reports project income against wages expense.
Financial comparisons / breakdown information. It would be great to be able to have a standard report which reports on project income, project expenses and project wages expenses as separate items, in excel format.
Custom Reporting - it is very difficult to discern / interpret how to draft a custom report. The process is ambiguous.

Overall: The benefits of day to day performance of PWF software far outweighs the lack of adequate financial reporting. Appreciating that this tool is project management / scheduling focussed, some basic cost analysis is necessary when scheduling projects which have gone over estimates,etc. Overall, we are satisfied with the product and would happily recommend it to people we know as being one of the better ones to consider.

Vendor Response

by ProActive Software on October 26, 2017

Thanks for the review Tracey!

Well-priced Intuitive Platform with Excellent Support

Jan 26, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Our marketing agency had evaluated time tracking tools in the past and ended up scrapping the tool shortly after installation due to lack of support from the vendor. It was a significant time and money investment that was essentially wasted. With that history, we approached a new tool with great caution and extreme due diligence. Unless you are going to hire developers and build your own solution, there will always be compromises and a constant state of development and upgrades. We started with a list of 50 vendors, whittled it down to 5, and ultimately went with ProWorkflow. The PWF team is stellar. Beyond stellar really. From the get go, our contact Ivan was incredibly patient with our extreme due diligence. He was readily available to understand our needs and answer questions. Besides being impressed with the platform, we were very drawn to the lack of implementation fee or contract. Highly unusual compared to the other vendors we evaluated. We loved this commitment to happy customers and they have more than proven that they are interested in happy customers. Our Implementation Specialist Dena has been super helpful in getting everything set up correctly. Our Support Specialist Jack is easily accessible and often answers questions with a quick screencast which is super helpful. The platform itself is easy to use and the internal team has migrated to it well. We have set up over 20 project templates which has aided our project team tremendously saving time creating schedules and making the steps relatively consistent between projects. The design team loves having fully built out schedules with clear expectations and deadlines. One compromise we did have to make is in regards to reporting. Due to client agreements, we cannot give financial visibility of projects to all team members and the advanced plan didn't work for us as we have resources that span multiple clients. This has left some managers without the ability to pull their own reports which took some getting used to but they are adjusting.

Pros: ¿ Support. The PWF team is the gold standard of customer service!! ¿ Value ¿ Ease-of-use ¿ Using the platform has broadened awareness of what it really takes to complete a project (both from a time and budget perspective) ¿ Ability to estimate jobs prior to work commencing ¿ Project templates ¿ Organization-wide project visibility ¿ Project and task visibility increases accountability because resources and deadlines are clearly articulated. ¿ Scalable platform

Cons: ¿ Unfortunately we cannot give all team members visibility to the reporting features due to client confidentiality reasons. It puts an extra burden on the admins to provide reports (which is totally manageable at this time) but ideally you could set reporting permissions on a client level.

Powerful, Genius, Highly Tailored!

Feb 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: ProWorkflow is a big secret that people don't know about.

I have seen it all, and I have tried it all- You name the tool, and I've seen it. I have been continuously looking for the exact thing that would work for my situation, making me a national expert on what other tools are out there and ProWorkflow does the job!

What's great is that no one else has been able to steal this- ProWorkflow is genius - I understand that the first 30 days takes learning and I was committed to being a power user and thought it was amazing that someone would call me! The CEO himself as well! His dream and vision are clear, and it takes a particular kind of person to create this. My clients love the reports and how instantaneous it is.

I tell my clients about ProWorkflow and when they into the tool and see what it's all about they go "what! this is couture software but at Walmart prices!!

ProWorkflow is like my car- I know it's going to be there when I need it and work when I get in the car. ProWorkflow is powerful!

The folks that thought this up - are geniuses and this goes back to one thing, the customer experience, and research and this is what the CEO did. He created ProWorkflow from the experience from the customer of the customer.

Recommendations to other buyers: love the software, how do you better than perfect. One area of improvement Just make sure more people start using it

Vendor Response

by ProActive Software on May 13, 2018

Thank you Georgia!

Pro Work Flow is essential to our success

Jun 30, 2015
5/5
Overall
4 / 5
Ease of Use
4.5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Pro Work Flow is very easy to use, yet very powerful management of projects, tasks, time and resources. We tried many other solutions before we found Pro Work Flow. Nothing worked. Some were too simplistic and couldn't provide real project management. Others were too cumbersome and added unnecessary complexity to everyone's daily work. Pro Work Flow provides an ideal balance of power and ease of use. It allows us to effectively manage hundreds of open projects across a team of more than 30 people, it makes time tracking a breeze, and it effectively organizes workflow for our project managers and creative team members.

Cons: I'd like to see better and easier reporting, especially for custom reports. I'd also like an easier (faster) way for managers to drill into projects on which they are not assigned. Often, as the CEO, I need to get into project details for projects where I'm not part of the team. If I want to see into these projects, I need to change the view to either all employees or a specific person who I know is on a project, and then go into the Project and tasks. I wish there was a way to access the project data as a manager when I am not assigned to the team working on that project.

Recommendations to other buyers: Look at how you will integrate the software with your workflow. What we love about Pro Work Flow is that they system can be easily adapted to work the way we work (other software we tried forced us to change our processes to match their software). We have some team members who only work in the task view (mostly our creatives), we have others who main work in the project view (our Project Managers), and we have some people who get the best use from being in the time tracking view. With Pro Work Flow, we were able to look at how we wanted different areas of our firm to work, and then leverage the software to make each area more productive.

A well developed and well supported product

Jun 25, 2015
5/5
Overall
5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: The intuitive interface, ease of use and ability for our team to begin using it immediately without extensive training was the biggest pro when we began using PWF. Now that we have been using it for a longer period of time, we have set up our processes, templates, and best practices and we would be lost without it! I consider PWF to be a business critical tool. Pros: ¿ Ease of use ¿ Intuitive ¿ Ability to adapt to our processes ¿ Project and task templates ¿ many of our projects are similar so having templates setup saves a lot of time and helps us get new employees productive faster ¿ Integration with email to update messages, communicate with team and clients ¿ Easily track time to manage productivity ¿ Different views into the project ¿ for example a project manager can see the project with the entire team and all tasks but a web developer only has to see his tasks scheduled for that day ¿ API availability so we can bridge to our other systems ¿ Amazing support!

Cons: There are times that the interface can be a slow, particularly projects with a large number of tasks. It's minor in that you may wait a few seconds to load a page, but I need to give you some cons! I also think their reporting could be improved but we get around that by creating custom reports and accessing the API to pull data out for more complex reporting.

Recommendations to other buyers: Make sure it is intuitive and easy to use or your team will never buy into it. If you fail to get buy in, it won't matter how wonderful the product is, how super the service might be, or the amount of money invested.

ProWorkflow has powerful features yet is still very intuitive for Project Managers and Team Members.

Sep 15, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I started using ProWorkflow as a project management tool for marketing teams. They liked that it was well designed and extremely easy to use. There is so much flexibility -- such as entering Time Spent -- that users have options in finding what workflow suits them best.

What I personally like most is how quick and easy it is to navigate between the different screens. Practically everything is a link, so it's very efficient moving around within, and between, projects.

Cons: If I HAVE to identify a shortcoming with ProWorkflow, based solely on my own preferences, it would be the reporting tools. They are very robust, even including a custom report builder, but it's never been as intuitive as the rest of the software.

Overall: Introducing Project Management in a Marketing environment is very difficult. This is a group of people that don't typically like to be dictated timelines and held accountable for documenting their hours and progress on projects.

ProWorkflow was the only Project Management software I found that had the robust features I needed to effectively document projects and manage resources, while providing an intuitive interface that creative team members would embrace.

Vendor Response

by ProActive Software on October 26, 2017

It's great to hear that you're loving ProWorkflow Justin! Thank you for the brilliant review.

So Far - Really Good.

Aug 29, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: - Comprehensive, adaptable all-in-one PMS.
- Easy and quick to use.
- Great Support.

Cons: - Lack of integration between project / project request data and quote/invoice data.
- Unable to have multiple companies for the one contact.

Overall: Work are a growing, highly productive print studio / communications department that services both internal clients in our large organisation and many external clients. It is hard to find a Production Management System that is 'one size fits all'. But, for the most part, ProWorkflow is very diverse and adaptable. After researching and comparing ProWorkflow with other PMS's, this was the most comprehensive and adaptable to our needs.

We implemented ProWorkflow about 1 month ago and have not looked back. With the ease of an all-in-one space for us and our clients to lodge jobs and interact with projects and accounts, tracking, quotes and invoices and CRM. It makes our very heavy work load so much more manageable and accurate. Nothing can fall into the cracks of our frantically busy schedule and be missed with all deadline tracked. Clients no longer have a long delay to be invoiced via combersome manual processes between us and our accounts department, as this is now all integrated as part on our professional work flow using this system. Over all, it has fixed a lot of work flow issues for our very time poor, small team.

The support is great. The training, general customer service and support, and follow up (yes - actual follow up) well surpasses my expectation of online software - in fact any interaction I can think of to do with software or online service.

They are always taking on board my input to better the software to make it more flexible and adaptable as best they can, and are often updating and bettering the system.

So far - really good.

Recommendations to other buyers: - I know this is first and foremost a PMS with some accounting tacked on. But, the quote/ invoice data base could be more comprehensive and refined. Would really like to see the addition of a proper price list / cost data base where you could manage line items at the cost unit price with with a adjustable margin to come to the sale unit price. Really would help when managing hundreds of items / products Profit / loss margins etc.

Vendor Response

by ProActive Software on August 29, 2016

Thanks Daniel! We appreciate the review ;-)

Good Project Management Software

Jun 30, 2015
4/5
Overall
3.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: I like that all of our communication is saved with the projects/tasks. Our projects have been running much more efficiently since we implemented PWF.

Cons: This is less of what don't I like and more of "what would I like to see." The three things I'd like to see the most are 1. When I receive a notification in my email of a message in PWF I'd love to see the details of that task included at the bottom of the email, and I'd like to be able to click on a link that would take me to that specific task. We have so many tasks in there that the link that takes you to the project isn't very helpful sometimes. 2. Also, it would be helpful to be able to attach documents to emails and have them added to the project, so when we receive an email notification from a designer we can do a lot of the work in our email without having to go into the software and finding the task etc. 3. I'd like us to be able to set up the amount of time a particular employee can have assigned for tasks per day and then just put a task in for them and have the software assign it for the next day they have that amount of time available. The process of going through that employees tasks to see when they have time is laborious and leads to mistakes. The way it is set up now it would be helpful to see how many hours are assigned to each person per day so we didn't have to add them up.

Recommendations to other buyers: For some reason a lot of project management software programs do not work well for small to mid size businesses. When evaluating software try not to be wowed by all of the features that it offers and try to concentrate on the functionality that your business needs.

One of my Favorite Project Management Software

Feb 14, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I was excited to try Proworkflow's free trial. After trying so many different products, proworkflow suits most of my business needs. I like the features such as a user friendly dashboard *a must* (plus it feels & looks professional and can be brand personalized). Next in line is the actual functionality - Project Management includes agility timelines, timesheets, budget tracking & tasks. Has a ton of tools which are easily accessible, projects have a great layout with customizable templates for seamless workflows. I especially like the Client/Vendor Collaboration portal. I can upload files, organize and set privacy. Reports have a clean and easy to read layout and are pretty much a one click to print. Lastly, the integrations are useful - google docs, drive and quickbooks are my favorites. Overall, ProWorkFlow could be a great investment, The Solo price is $10/m w/out plugins such as Quotes Manager and Invoices Manager. The Advanced price is $30/m includes plugins such as Quotes Manager and Invoices Manager (which is reasonable).

Cons: What makes me sad is the time it has taken me to finally discover this software. During my trial, I was not able to test drive the Quotes Manager or Invoice Manager. Otherwise, not sure exactly what the Advanced level offers that Solo doesn't. To completely setup the software without help would probably add an extra 20+ hours to my workload. I am definitely considering to make the switch to Proworkflow. A major bonus would be added features such as the ability to send project contracts and project questionnaires.

Overall: Once I decide to purchase this software, my business would improve efficiency for scale.

Vendor Response

by ProActive Software on May 13, 2018

Thank you for the review!

TinyFrog loves PWF!

Jul 21, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of use - organization, etc.

Cons: There are 2-3 things we struggle with:
1) there is not a real space to keep client information , we are web development company and need logins and other areas of reference that cannot easily be located. Sort of a bummer that we have a workaround for, but the larger we get the more unlikely it will be a good solution.

2) the inability to create & link "Tasks" single tasks to a client - we often have trouble tickets where we don't need a full project but do need the documentation of work being being and completed, we haven't figured out a good solution for this and hope SOON you have something to offer. We have the Maintenance or General task but it doesn't link to the client from what we can find anywhere.

3) a wishlist item, storage space - although we use the cloud we don't have a universal network of our files there - so each person will need to add files to tasks, projects they it is something that isn't an issue now, but can be in the near future.

Overall: The support staff is amazing! They reply quickly and with solutions to anything we have needed so far.

Recommendations to other buyers: Much better than the other systems we have tried to date!

Vendor Response

by ProActive Software on July 22, 2016

Thanks Inga! Appreciate the review. Have a great weekend, I'll pass to the team ;-)

Keeps me productive!

Jun 30, 2015
4/5
Overall
3.5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: I have been using ProWorkflow for almost a year now. It is very easy to use and keeps me not only organized, but also on time with all my projects. On one page, I am able to view all the tasks assigned to me in the order they are due as well as the time allotted for me to complete them. I can then click on a task to view more in depth details about the project as well as who else might be working on it or who the sales person is. ProWorkflow is great with sending messages to project managers or other colleagues. Not only can you send it through the task itself, but when a message comes through your email, you can also reply through your email program. This is a huge help! Not as much back and forth between programs keeps me productive.

Cons: I do think it is difficult to search for previous tasks. In the past, I searched for a single keyword, that I know is in the task title, and the search comes up with nothing. I have never had the search work well for me, therefore, I do not use it. I will go through my timeline, clicking on previous days, until I find the old task/project I am looking for. The company I work for is a marketing company. Therefore, sometimes project managers place HTML code or special characters in the task. This breaks the whole project and you can¿t view the task anymore. If there was a way ProWorkflow could strip out formatting or special characters, that would be ideal.

Recommendations to other buyers: Once you start using this software, you'll realize how much more productive you can be with projects and communicating details to others in your company. It is super helpful.

Saved My Sanity

Jul 20, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use, and very customizable. We can track all of our jobs and keep a record. I am able to track my time so my coworkers understand how long a project can take. (Its not really magic!) I made job templates with key information so that my clients dont forget details, each type of project as a different template!

Cons: nothing!

Overall: For a long time my company didnt want to spend any money on project management and insisted that an excel sheet tracker was "good enough". I complained and researched, finally finding PWF. It had everything we needed and more. The stuff we didnt need wouldnt be a hinderance either. I work in house so we dont need to do any billing or invoicing. After doing some time saving analysis and working through a trial period I finally convinced my company to subscribe. I easily set-up the account details and the PWF team helped us separate the accounts into our 3 divisions. Each division is able to manage their own sites and job lists as they see fit which is also a huge benefit because we all have slightly different job sets. I even labeled my division header with "Project Sanity Site".

Recommendations to other buyers: By far the best investment in time saving and job tracking.

Great software, good company, but could use some tweaks

Jul 20, 2015
4/5
Overall
4 / 5
Ease of Use
3.5 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: Comprehensiveness of software.Design.I understand from others PWF support is responsive to changes.

Cons: The fact that the logout button is right near the link to change which staff member you are working with (in the header). Bad on tablets. The fact that so many features appear on hover. Bad on tablets. Slowness. Can't get to sub menus quickly without the main page for that section loading first (see above mention of slowness). Not very customizable - at least on the individual user end. Some places where there should be links (to a project, a task etc) there aren't - often requires many clicks. Needs to show a daily task allocation summary - including split time tasks. Needs to show a time allocation graph for tasks to be assigned - how many hours is someone assigned tasks is a bit question and a big time waster for us. It is very easy to NOT assign something to someone. It is very easy to NOT enter to task title or name or dates. I don't know how alerts for this might work - maybe a daily summary of tasks without people or dates and a warning - right away, because otherwise the task isn't saved - when a title isn't entered.

Recommendations to other buyers: Check out how customizable it is. Check speed. Use it. Try to see if you can do what you do now - and see if you can do more so you make your traffic management better

Easy to Navigate, Well Organized, Powerful Project Management Tool

Aug 12, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: The program is extremely easy to use and ramp up time is quick. My team has been growing and it's nice to have a Project Management and workflow tool that new people can jump right into and use proficiently. I also like the notification system and alerts. They help to ensure everything gets completed on time and closer to budget. The task view allows you to easily see what is due, when, so that priorities can be easily identified and work is completed by deadline. It's also easy for me to view my team productivity and use this as a tool to improve service and offer additional training where needed. Really nice product.

Cons: There really isn't much I don't like about the product. If I was forced to say something it would be that sometimes I get booted out and have to log back in. That's really just because I leave it open in the background too long.

Recommendations to other buyers: Make sure you choose something that is easy to use and implement. If there is a steep learning curve then your team won't embrace it and it will fail. Test out different options and read reviews! Reviews will help you identify the points of contention.

It's Got Everything!

Aug 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's got all the functionality we need! Min Lee is great, answers all our questions and fast. For anyone that wants to manage multiple projects, ProWorkflow is definitely a multi-functional tool. We love how transparent it is and has a great reporting functionality.
I'm currently training a new staff on it and it's so easy to learn It's fantastic, we love it, our clients love it and we couldn't be happier. We are ProWorkflow's biggest fan!

Cons: Not all the reporting capabilities for part of our industry. So we needed something to be made! This isn't even a criticism but adapted very well!

Vendor Response

by ProActive Software on August 08, 2017

Thanks heaps Karen!

Great Project Management System

Jul 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We run over 500 projects a year through this system. It works great to keep our projects organized and workflow going. We love using the quoting feature and then being able to turn that into a project works really smooth and quick. There are a ton of features we don't use that they offer like allowing clients to access their projects. So this review is limited to our use of quoting, running projects and invoicing. For these 3 functions it works great!

Cons: Because it is online, some times it is slow to load, especially the quotes as we have several 100 of of them.

Good software - some UI and performance issues

Oct 01, 2015
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support
4 / 5
Value for Money

Comments: ProWorkFlow definitely makes my job as a project manager easier. Long gone are the days of cover sheets on proofs, copy or mockups. There's no question that the functionality of the program will likely improve how you do business but the program could have more customization and a few layout/navigation changes. One example is trying to access the Project Archive. It seems that a dropdown menu for the Projects tab would be faster and more effective to access the submenu for Project Archives. Instead, you must wait for the project screen to load before being able to get to the Archive. The site is often slow or hangs, requiring refreshing of pages, interrupting workflow. All in all I am glad this is the software we use and look forward to further improvements.

Pros: Support is responsive to wish-list items Makes my life easier. Intuitive interface. Many functions (on desktop) are quick and easy (changing dates, editing task titles, changing project task heirarchy)

Cons: Relies on hovering - doesn't work on mobile devices (some functions are only accessible by hovering Often slow to load pages No easy way to switch right back to your user if you've switched to a Team or Individual user The orange is ugly. No daily summary of total hours of tasks assigned to a user. This may be a deal breaker for some.

Packed with features IF you need them

Jan 09, 2017
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Comprehensive features. Ability to set up complex templates for workflows.

Cons: The interface isn't as clean or graphic as I would like. I also don't like having to pay for features I don't use which made it expensive for me on a per user basis.

Overall: ProWorkFlow is a great platform for anyone seeking a project tracking platform that integrates multiple parts of your sales and service delivery processes.

On the upside, there is very little it can't do in terms of keeping track of sales, invoicing, tasks, deadlines and team communication; they've basically thought of everything. A solid solution for architects and consulting services (legal) that deliver time-based invoices over long project timelines.

On the downside, the interface isn't as clean and pretty as others; a little like an excel spreadsheet surrounded by widgets. If you already have solutions you're happy with for invoicing (Xero/Paypal), communication (Slack) and data (GDrive/Dropbox) you will find yourself doubling up a lot and/or having to change the way you work in order to use just one platform.

The complete package

Apr 08, 2010
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Pros: After looking at many online hosted solutions we chose this as it manages the Project/opportunity from the Quoting stage right to invoicing, it even dovetails nicely with our accounting software and has eliminated 90% of the need to duplicate data from a proposal / quote to the job in a management system to our accounting program. They have now a messaging system which means that we have ALL the relevant data and info in ONE place. The widget that sits on your desktop and tracks time is SOOO good and easy. Their customer service team is fast to respond to issues and seem genuine in wanting to solve things quickly. Run on any browser no need to find systems that have to run on differing platforms

Cons: Have found the odd we bug from time to time (but they did fix them up ASAP) There is still (but is happening apparently) no integration with a calendar which would make the scheduling of jobs easier for creative's and consultants to see and plan their day. Could have a more comprehensive CRM system...

Overall: The best management software at the time of looking and recently we embarked on a look top see if this was still the fact, an in my opinion it is. Love that it hosted (only once in three years did it not work...and that was in the night for us) as you get modification automatically. We didn't need to purchase expensive software (one quote we had for $4,000) and it would NOT meet our needs today.

Vendor Response

by ProActive Software on April 08, 2010

Thanks for the awesome comments. Regarding calender integration - we're about to start that next week, so we'll soon have that one knocked off ;-)

Capterra-loader

Awesome project management software!

Apr 30, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Like the versatile options - you can use it the way you want to. Customizable templates. Easy to track the work on all projects. Easy to prepare a project report for my internal customers.

Cons: Would like to be able to have the option to have just due dates appear in the dashboard/activity list. Right now it shows both start dates and due dates and is bit cluttered. There may be a setting that I could use, not sure.

Overall: Helps me plan my work and make sure all of my projects' tasks are kept in track.

Vendor Response

by ProActive Software on May 16, 2018

Thank you for feedback Angela! We appreciate it.

Good entry level tool

Oct 16, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Ease of use, very easy for employees who have never used a project mgmt software to get started. Also easy to set up from an administrator standpoint. Low barrier to entry in that there isn't a huge up-front cost and the ease of use

Cons: Reporting tools are limited. They've designed it as open architecture so companies can customize it how they want, but we aren't a company that wants to get into developing software for apps and reporting. Would like a few more out of the box. While customer service is good, it is tough that they are 18 hours ahead of us so every question is answered the next day.

ProWorkFlow helps me efficiently and effectively manage project time

Jun 29, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of Use and Efficiency. I have a busy workload and can't be bothered with tasks that take me away from supporting my clients. For billing and time management reports, ProWorkFlow helps me track my project time appropriately in a quick and easy manner, allowing me to get back to the core functions of my job and supporting my clients marketing needs.

Cons: This could be ignorance, but I would like more support materials on how to make the program even easier and more efficient to use. Admittedly, these resources may be available online but I have not seen them yet.

Recommendations to other buyers: As a social media advisor with Haley Marketing Group, I offer social media support to 50+ staffing firms across the country throughout the day. Efficiency is extremely important to me and ProWorkFlow lets me track my project time in a quick and easy way so that I'm not slowed down with tracking time throughout the day and can focus on the core responsibilities of my job.

Hasn't had any major (and promised) updates in years.

Oct 05, 2017
3/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Ease of use

Cons: This software hasn't evolved in the 3 years I have used it (across three different companies). The reports are not-intuitive and very static - easy things I want to track as the admin are difficult to build or don't produce exactly what I need without offline manipulation. Basic functionality like filtering all tasks by project manager (not just assignee) have never been introduced.

Vendor Response

by ProActive Software on October 26, 2017

Thanks for the feedback Kate will pass this on to the team :)

Brilliant Customer Support and Proactive!

Sep 07, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: ProWorkflow ticks all the boxes and we have had a look at a few different Project Management systems and ProWorkflow met all our requirement; it was able to put everything we need in one place and in detail and without being overwhelming but very compressive at the same time.

Cons: Pricing because I have such a big team using ProWorkflow! Would also love it if you had a CRM module with it.

Vendor Response

by ProActive Software on October 26, 2017

Thank you for the brilliant review Justine!

Best job tracking

Jul 09, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to start jobs with templates, easy to track time and track job status

Cons: No iPad app ... That could help

Overall: We've been using PWF for about 6-7 years and love it, it's easy to use with heaps of customisation. We love the templates for setting up regular similar projects. The ease and multiple ways for my team to track their time...

Recommendations to other buyers: They have managed to take something complex and keep it running simply

Vendor Response

by ProActive Software on July 10, 2016

Thanks Alex! Appreciate the comments... New mobile webapp coming out soon so you'll love that!

PWF has made scheduling many products very easy. It is easy to use and the calendar view is great.

Oct 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is very understandable & logical to use. The information can be archived. The calendar view is a plus.

Cons: This is a small thing - when I create a template and copy it to a new project, I still have to plug in the dates. They don't automatically populate, but that's probably ok.

Vendor Response

by ProActive Software on October 30, 2017

Hi Sheila! Thanks for the review, Tim will be in touch shortly to discuss template dates to show you how you can achieve this.

Fantastic!! Customer support even customised reports to benefit our company

May 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Everything in the one place, great for projects containing multiple jobs.
We attend to particular projects from 1 to 5+ times, can view everything, to supervisors to invoicing and the message function is also great to keep a track of communications between builders and also staff.
Uploading photos to each job has saved us on several occasions
Fast and easy to use for all employees via the app or in the office.

Cons: Nothing yet, so far so good. Always informing us or additional features that have been added
There was one particular report I was trying to create, currently not available. Support staff said it is the making and gave an alternate in the mean time

Vendor Response

by ProActive Software on May 20, 2018

Thank you for the awesome feedback Leanne!

ProWorkFlow is easily my favorite PM software.

Dec 29, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: PWF is intuitive in its setup. On-boarding users is very simple. The VERY detailed way that admins can build templates for business procedures is great. This function doesn't require any real technical skill and can be implemented across all channels easily.

Cons: Customer Service is lacking. PWF is easy to trouble shoot, but the devs are not in North American time zone. Response is by email mostly. This shouldn't be a deal breaker. I would very much recommend it. I've only ever had one issue that did get resolved in 24hrs.

Good project management and invoicing solution for smaller teams.

Dec 15, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: We switched to ProWorkflow from Workamajig which was the greatest decisions our small digital agency has ever made. I love how easy it is to send client's invoices directly through the project management software. Now only if it was easier to reconcile paid invoices between ProWorkflow and Xero I'd be in heaven.

Cons: Had issues with their billing department not able to process a transaction, and instead of trying to help or troubleshoot to find a solutions they just threw their hands up in the air and blew us off.

ProWorkflow is an integral part of our business. It has allowed our team to be much more efficient.

May 17, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ability to create, track, and organize projects. We work with a lot of external clients, so ProWorkflow gives us the ability to stay on top of all of our projects and easily communicate with the client.

Cons: Sometimes attachments don't show up and our clients have to reattach them to the project, but other than that I can't think of any cons at the moment.

Proworkflow PM Tool

Nov 07, 2016
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Flow of the tool, captures all items required for Project management, budgeting, workload, etc

Cons: timesheet and expense entry way to complicated and hard on the eyes. Does not limit the resources to only see their projects they are allocated too, which makes it difficult for resources to review only their workload. Does not allow timesheets and expenses to be locked once submitted, which results in the risk of hours being edited once invoiced. Does not allow for mandatory comments against each time entry which is key for our consulting business and invoicing. Does not integrate with QuickBooks Canada online.

Overall: Proworkflow has many of the feature we are looking for in our organisation to manage resources, performance and workload. However the tool lacks many features as well and not customizable to suite the needs of our company. Some time has passed since our first review and based on the follow up review a year later, not many features have been updated/changed/added , e.g. locking of timesheets and comments , easy entry of expenses against a project, integration of calendar with Outlook.

Recommendations to other buyers: Would like to see the future roadmap and upcoming improvements to the tool.

Easy To Use & Excellent Integrations

Aug 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The application is a terrific and excellent tool for my time management and also integrates with my financial packaging which makes it so easy for me!

Cons: Not really, the only thing is sometimes when I adjust invoice have to scrap everything can't reproduce it.

Overall: Being able to integrate my financials and the tool was excellent and easy to use.

Vendor Response

by ProActive Software on August 02, 2017

Thanks Mike, much appreciated. Will show the team...

An easy tool to support Project Management and communication

Jul 14, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Projects info container is good enough for a closed project
managing projects in PWF is not extra work but embedded in the workflow so reporting is accurate
resource management gives some indications about the availability of staff
easy to use, on boarding users is simple.
videos / support are very efficient

Cons: Tasks are too simple and need to be adapted to incorporate more options

Overall: PWF has helped us in supporting the Projects we have conduction with our customers. communication has been easier, and the project follow up is easy. tasks are easy to manage but drawback is they are too simple some times to get a good view on some activities.

Recommendations to other buyers: no inter project links for several project dependencies on task level

Vendor Response

by ProActive Software on July 20, 2016

Thanks heaps for the review!

Fantastic App, even better support!

Jan 31, 2010
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Pros: As a long time Basecamp customer, we had been looking for the "next step" for several months but held off because of concerns that our users would struggle with a new system.

We came across ProWorkflow through a recommendation and signed up for a free trial (just like Basecamp). There was a lot more to it than we expected but the support was great, with useful training videos and REAL people on the phone!

It's a big leap ahead of Basecamp and in the few months we've been using ProWorkflow, we've been really impressed at the speed of development. A few of my team are also using the iPhone app (which is free, take note 37signals!!) and love it.

Support has continued to be terrific, the team have helped us with any questions and go far beyond what I would expect.

Cons: Coming from Basecamp, the interface is busier but with more features I suppose that is unavoidable. There are some occasions where 2-3 windows are used when 1 would do the job but I'm assured that this is being worked on and the developers haven't let us down so far.

Otherwise, it's hard to pick fault with!

Overall: A great example of online software done right, I can't see us ever moving to anything else!

Vendor Response

by ProActive Software on April 08, 2010

Regarding the popups you mentioned. We're currently working to remove all these, so the app will soon be even slicker and faster!

Best-in-class customer service, flexible tool

Jan 26, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We are currently using Pro Workflow as our project management tool for digital creative and marketing teams. After doing trials with several other vendors we decided to move forward with PWF, very satisfied with the tool itself, reporting options, clean UI...everything you would expect from a project mgmt system. What has been utterly astounding, though, is their quality of service. We have definitely "challenged" the breadth of the system and have truly enjoyed working with PWF as a partner...very quick response times, friendly support, attention to detail and customer (our) need. It is rare to find a vendor so helpful.

Pros: Can be customized in terms of reporting options, dashboards, etc which are especially helpful with management. Clean/simple UI makes training easy and experience in-app pleasant for users. Strong customer service. Stable.

Cons: Would like to see more flexibility in native dashboard (ability to add additional columns for sort). Does not have native annotation of creative comps.

Pretty good experience overall, can use some improvements.

Oct 27, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It generates project numbers, it's pretty user friendly.
We like how we are able to track projects efficiently.

Cons: It would be nice if the timeline could be exported into an excel spreadsheet as a gant chart.
It would also help if we could have artwork proofed in the system so multiple users can proof the artwork without having to have a login.

We also would find it beneficial if we could enter individual item numbers and attach them to their respective UPC/barcode numbers

We want the option to not have to include time, since this isn't a feature we use. We should be able to disable it and have it not display at all.

When I am on the projects page/dashboard, I should be able to hide/minimize customer projects that I don't want to see. You are able to do this, but when you leave the page and return, the list is once again extended. It would help if we could save our own view of the dashboard to show only what we want displayed.

Vendor Response

by ProActive Software on October 31, 2017

Thanks for the review and feedback Mylka!

Helps us arranging our projects and tasks

Apr 30, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Overview of all ongoing projects, easy to handle different requests from various users, can work with multiple users/projectmanagers/requests at the same time.

Cons: You can't easily re-plan/move tasks in the weekly overview by drag/drop to different days. Super unhandy.
You don't see the amount of hours planned per person in total (only possible to see amount of hours planned within a special project). This would make overbooking much more easy to solve.

Overall: More overview of all ongoing projects, more time efficient, easier to make a year planning and thus less need to work extra hours in busy times as we are now able to plan ahead.

Vendor Response

by ProActive Software on May 16, 2018

Thank you Birgit for the feedback, will pass this onto the team :)

Opens a powerful new world

Jan 26, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I've been looking around for all-encompassing project management systems for over 2 months now. Invariably things are missing, part-baked or an additional cost. ProWorkflow was the exception to the rule as it has it all beautifully interlinked and comprehensively covered. Time tracking, desktop widget, phone image uploads, contact management, project (and task) templates just for starters - amazing. Well done!

Pros: Where to start?! Let me first say that the customer service has been beyond anything I'm used to experiencing. The fact that, within an hour of my contacting support, they had tracked down and installed my logo AND branded my account without me even asking - made a huge positive impression. The amount of online videos which guide you through how things work is great, along with the interface itself being very intuitive. I love the fact that the mobile apps are free and really support constant usage of the website and help to get the maximum from it. The ability to add as many contractors and/ or clients a you like or need removes the restrictions imposed by many other Project Management systems and allows you to concentrate on delivering projects.

Cons: It can be a bit onerous to setup, simply because there is so much of the behemoth to configure to your business - but I believe this to be a one-time investment of time which will continue to reap rewards long into the future.

Functional, though cumbersome at times

Nov 01, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 5.0/10 Not
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Pros: Allows for project tracking and control. Easy to add/drop users assigned to it. Allows for templated tasks and projects to be utilized to save time.

Cons: User flow isn't organic and requires MANY clicks in order to navigate to and take specific actions, which is time confusing.

Easy to Use!

Aug 08, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: What I like best about the software would be that the tool is easy to use and it also meets all my needs!

Cons: A con about ProWorkflow would be that not all the functions are on ProWorkflow. Additional apps they have require additional screens.

Vendor Response

by ProActive Software on August 08, 2017

Thanks heaps Chic!

ProWorkflow review

Jul 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Made it simple to keep track of my time and keep my projects separated and deadlines. Made management really simple!

Overall: Good product that always worked, always up, always accurate!

Vendor Response

by ProActive Software on July 11, 2017

Thank you so much for the awesome review Amelia!

ProWorkflow Rocks!

Apr 08, 2010
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Pros: ProWorkflow is super feature rich. It does all I could want and so much more. I've been managing my companies account for well over a year now, and I definitely still feel great about the product. We have added quite a few employees since starting to use the product and it hasn't slowed us down at all. Overall ProWorkflow is an awesome time management solution, and I don't think I could ask for much more in a single service.

Cons: Sometimes the vast array of features can make me feel a little lost. There are really prominent features that I don't use much if ever... There are probably easy ways to turn these off, but I just haven't felt like taking the time to figure all that out! Overall the pros far outweigh the cons.

Overall: I would recommend ProWorkflow for any small to medium sized business that doesn't want to waste their time trying to reinvent the wheel that ProWorkflow has so beautifully shaped and crafted. We went through a slew of other solutions before settling on ProWorkflow and I couldn't be happier.

Vendor Response

by ProActive Software on April 08, 2010

It's definitely a hard balance - Usability vs functionality. We're working hard on each update to simplify the app, make the interface faster and more flexible. Takes time but it's heading in the right direction.

IT project management review - ProWorkflow

Sep 19, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of use once the project plans are complete. The ability to attached documents to a specific task is a nice touch.

Cons: The very repetitive nature of setting up a project plan, the software is not very mature in this area. There is no automation in assigning a starting date from the template and having the plan populate you dates based on the task duration in the template. No ability to plan out all tasks and dates in excel type software then import. The mobile phone app will not allow you to make tasks as complete, this is a major issue for those who really want buy in from their contractors!

Overall: Really like the cloud based aspect of the tool and the ability to involve key stake holders from both the sellers and buyers teams with little efforts.

Recommendations to other buyers: Great customer support, plenty of help videos and almost instant response from tech support.

Vendor Response

by ProActive Software on September 19, 2016

Thanks for that. Tim is going to get in touch soon re: the mobile app.

PWF is pivotal to working online

Jan 24, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: ProWorkflow is the hub of our online Virtual Assistant office at Virtual Business Assistant NZ. We used a existing project template for collaborating on our website design and development project, and have created custom templates for our main services of Virtual Admin Assistant, Virtual PA and Virtual Sales & Marketing Assistant. Internal projects such as business planning, health and safety documentation have been created and are able to be tailored to clients needs. I was looking for a product that was easy to use, cost effective and most importantly would help me track projects, connect with clients, streamline my workflow process and enable progress reports and billing information. PWF does it all! It makes sense to keep all relevant information such as files, messages and information linked to a project or specific task and sharing with workers and clients as required. The Virtual Assistant is a fairly new concept in NZ, so I needed a product that made the process of outsourcing work to a VA and working online easy for my clients.

Pros: The online tutorials, one on one training, together with fast, friendly response from the support staff ensured that I got up to speed and was operating in no time.

Cons: It is hard to fault PWF. It is comprehensive but not too bulky. The only thing I can suggest is a few options for setting up task templates to allow for changes to the structure. I.e., adding or rearranging tasks in a large project.

PWF for workload balancing and meeting deadlines

Jan 26, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Our large marketing department was having issues with workload balancing - swinging from overtime to downtime. Because of our poor workflow, we were also missing deadlines. We used PWF to solicit accurate time allocations from designers/writers, created task templates that clearly outlined our timeline and allowed us to set reasonable expectations for clients, and used several of the report tools for executive reporting and team member reporting. We are now much more efficient, streamlined, and have also used our new reporting tools to request additional budget/resources from management.

Pros: Great for resource / workload balancing Great reporting tools Easy and intuitive to use Fantastic customer service

Cons: Timeline/Gantt chart is difficult to download/manipulate Holidays/PTO need to be tracked manually Not efficient for document storage

PWF is awesome, but there are a few disconnects...

Jul 10, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: It does exactly what it says. It is extremely efficient. I would call it SAP for the design industry (and I have used SAP).

Cons: I'm not always sure I know when there will be update and revisions released -beforehand. That would be nice to know. Responses to messages in a task -when responded to at the project level - do not appear in the task (only if you view it in the project level). Pasting code in a message breaks it. No emojis.

Recommendations to other buyers: Make sure you are actually using it before you say it doesn't work. Your entire team needs to buy in and use it - understand the necessity of a documented process and actually use it.

Dedicated Professional and Helpful

Aug 21, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Proworkflow has helped me speed up my job up by 500%. The fact that it is all interconnected and everything is visible in one place where the system talks to each other makes my job a lot easier

Cons: What I least like about the software is the lack of colour coding ability for colouring each project.

Really Good!

Aug 29, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The best thing about ProWorkflow would have to be the ability to track where we're at during any projects in advance this would be our favourite feature.

Cons: Reporting functions that we want to do better. We had issues with the function in messaging which we think needs further development.

Vendor Response

by ProActive Software on October 26, 2017

Thanks Amanda!

Simple to set up! Easy to use

Aug 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: We don't use it like normal people we needed a lot of modifications to the tool and the best part about ProWorkflow is that we could!

Cons: My least favorite thing about the software would have to be the homepage view, as there is a big list that appears of all your tasks due.

Vendor Response

by ProActive Software on August 07, 2017

Thanks heaps for the review!