Who Uses This Software?

US based independent property owners and managers.


Average Ratings

153 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

Vendor Details

  • innRoad
  • www.innroad.com
  • Founded 2000
  • United States

About innRoad

Don't spend time stuck in front of a computer logging in and out of screens and systems, spend it with the people that matter, your guests. With innRoad's all-inclusive, cloud-based hotel management system you can monitor and optimize all of your hotel's performance metrics, including ADR, RevPAR and occupancy rates, while still having the time to focus on delivering a memorable experience for your guests.


innRoad Features

  • Activities Booking
  • Booking Notes
  • CRM
  • Guest Management
  • Multiple Rate Plans
  • Online Booking
  • Payment Processing
  • Promotions Management
  • Revenue Management
  • Single / Group Reservations
  • Third Party Booking

innRoad Reviews Recently Reviewed!


The agent who helped me was very helpful, informative and very patient .

Jun 20, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
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Comments: Overall, inroads is a very good computer tool for a hotel company .

Pros: I love that the agents go above and beyond to help with any questions any one may have .They are always so helpful.

Cons: Sometimes the features on the innroad set up can be a bit confusing . There aren¿t much cons to the software.

Needs to be more user friendly though customer support is very good.

Jun 15, 2018
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Functions and Features are very nice and tape chart visual representation saves a lot of time. Customer support is exceptional.

Cons: Somehow a little hard to use. Sometime glitches make system log out without any warning and one can loose work.

Awesome software and great customer support which is even more important!

Jun 03, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to use and easy to understand. Puts everything that is going on in a visually informational format by using a color coded 'tape chart' which can be viewed from 1 day at a time to 30 days. All of the functions can be used (in real time) from any device, i.e. computer, tablet, smartphone. Price is also small compared to the big delivery.

Cons: They offer integrations to websites like Booking.com and Expedia.com as part of the PMS package. We 'wasted' a lot of time before we realized it was never going to be a good fit for our small operations so we don't use those features.

Customer Service Top Notch

May 30, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Comments: I would recommend this product to anyone searching for a hotel booking system. Again, the level of customer service is far superior to any other system I have used - including in other industries.

Pros: I cannot remember another system I have used that maintains this level of customer service. The amount of time saved with each question outweighs any concern regarding price. If you value your time - this system is A+.

Cons: The monthly cost is a little high. Not outrageous - but for the smaller boutique hotels, it is sometimes pricey for the number of guests.

Efficient right hand assist

May 29, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: It is sufficient enough to run daily operation and I am happy with the support staff who are always helpful

Pros: The system is extremely easy to use. Lately there are some new improvements to the software. Customer service by far is the best of the system's feature. I usually get the same group of people to help with technical issues. They can do remote support, so I can watch what they do on my computer screen. Best feature.

Cons: There are still some glitches exist, some reports I hope to run that they can to tailor to my needs.

Better Than Expected as a New User of innRoad

May 29, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
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Comments: To prepare myself in general for the innRoad system at the property I am working at, I spent several hours watching training videos and taking notes ONLY to find once I was at my work site that many of the procedures in the videos were CHANGED....this became quite confusing to/for me! I also wish a written MANUAL for the operation of innRoad system for Front Desk Clerks arranged by topic: Checking in a Guest, Making a Reservation, Ways to Make a Payment, How to take a Room Out of Service, How to Place a Room back in Service, How to....(so many basic topics) in a SIMPLE, SYSTEMATIC, 1-2-3- step format were available (or if it is, I don't know about it)...Thank you!

Pros: I like : * ease of viewing reservations through the Tape Chart * ease of changing/moving reservations through the Tape Chart * ability to SPLIT rooms in one seamless operation for the same guest * customer support so far has been very helpful and usually prompt

Cons: I don't like: * seems like too many buttons to click to save, commit, select, etc. some operations * the difference on same dashboard button All Arrivals and Pending Arrivals, All Departures/Pending Departures (seems like Arrivals should simply show All arrivals for the date, then have another button for Today's Checked In Guests; Departures simply shows all departures that date still In House and use another button for Today's Checked Out Guests * Also - make UNdoing a Check In or Check Out simpler

Functional

May 23, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
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Comments: As for my numbers being less than perfect, I'm a firm believe in that there is Always room for improvement. We're only made perfect in our face-to-face meeting with the Lord. Thanks. Anna Garza MGR, ABVI Clear Lake

Pros: It's easy to read. It's a clean system, I like the layout of it, compared to the other system. I think the system is functional and does what I need it to do. I just have to get used to it. I also appreciate the help desk doing all they could to help where and when I needed it. I'm grateful for the help! Thank you!

Cons: I don't really /dislike/ anything, I just think some things should be different. I'm used to a system that holds names, so if the person should come in again next week after being here last week, we could type in their name and all their information would pop up. Nothing is saved in this system, so the retyping of everything, and hearing "my /info/ should be in the system", is unnerving and tedious.

Not the cheapest booking system, but you can't beat the customer support

May 15, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Comments: Every booking system seems to be complicated at the beginning. But once you get it you are all set with InnRoad. And if you have any questions, their 24/7 phone support is there for you.

Pros: Customer support is just outstanding. Not only they resolve issues rather promptly, but they are always super helpful and polite. Latest changes also improved software for user.

Cons: It is not the cheapest option out there. But you get what you pay for. It takes a while until you utilize all features, but I believe that is the result of pretty nice flexibility of the system.

Great upgrade from manual systems, really helps drive sales.

May 09, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Pros: Getting online booking capability. We have it on our website and on multiple online travel agents¿ sites. It¿s better than any other advertising platform we¿ve tried.

Cons: Two things. One is that there are some management tools that appear, but cannot be used by the admin at the hotel. Why this is so, is unclear. The other is that, though it doesn¿t happen often, it can be tricky to manage a booking of more than one unit that is not an obvious candidate to be a group account.

Since the last update, InnRoad has gotten even better!

May 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: The staff at InnRoad has been very supportive and from my experience has been on-the-ball in regards to communication, potential issues and future updates, I'm quite pleased with it, as we started using their services around the time I took over operations.

Pros: Flexible, intuitive system that is easy to pick up and the company has a comprehensive help/tutorial section to assist innkeepers/hotel operators to learn about the different features. Easily connects to distribution systems and now you can adjust reservation/rate details directly from the easy-to-use Tape Chart.

Cons: Because of the amount of features, it might be daunting to a new user to take full advantage of the system by themselves if they are not used to using computers. I wish there was a simple mobile/app option that would allow me to work easily while traveling without using my desktop office/laptop computer.

Great for our property! We're a smaller boutique hotel with 11 guest rooms currently. We're growing, adding rooms and features. InnRoad has supported and helped us significantly with our growth.

May 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: We've been using InnRoad for almost three years now. We've used three PMS/reservation systems over the last 12 years and this is by far the best we've used. As you work with them they will help you to build a better marketing presence and to optimize your mix of direct bookings on your site versus relying on third party reservation systems with high commission costs

Pros: Reliable and comprehensive reservation system for your own website and to automate and integrate connections to take reservations from third party reservation systems. Haven't encountered any over/under booking issues. We were able to set up packages and bundles to implement different rate structures and strategies (room only, bed & breakfast etc). Customer support is quite capable and impressive given the large number of smaller businesses they're serving and supporting.

Cons: User interfaces cram a lot of capability onto each screen by using small and somewhat cryptic graphical icons with limited or in some cases, no text. In the long run, this is a good thing, because it facilitates powerful quick navigation.. but, in the early going it adds to the learning curve to remember what the icons mean. But this is a MINOR issue and can be overcome fairly quickly.

Always There To answer my questions

Apr 29, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It is user friendly... Makes taking reservations easier The 24/7 support when I have an inquiry or concern about a booking

Cons: Would like it to be able to do multi room bookings when my guests are booking more than 1 room Miss my parking lot key

Helpful to the hopeless!

Apr 28, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: I like that it syncs together several booking sites and notifies me by email when a reservation comes in. The support people are fabulous!!

Cons: I am pretty small with only 3 room options and there are a lot of things I may not use and do not yet understand.

Better by the day!

Apr 24, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It is getting better all the time and I feel it is becoming more user friendly. Customer support does a great job giving you the steps to take to correct or make changes to your account instead of just doing it for you. It's nice to do it yourself and learn.

Cons: Some of the options are hard to find in the program itself. Wish there was a more simple menu option to find what you are wanting to do.

huge improvements in coding and intuitive application

Apr 19, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: We have been with Innroads through several incarnations, and we are happy we stuck it out and are where we are. The systems are super cross-referenced and allow us to navigate all sorts of reservations, from daily to weekly, to extended and groups. Thank you all!

Pros: Innroads just implemented 2 chart upgrades which make the chart much more intuitive, end-user friendly and easy to check on reservations. We welcome the constant improvements, and welcome the efforts to add features and cross-referencing. Some of Innroads customer service agents are excellent and know how to address issues on the spot - always a delight and happy to have certain agents on the phone.

Cons: Some minor suggestions: we are waiting for a code change to ensure we do not close out a reservation with an neg/pos balance. We envision a color change when checking out so that staff and audit is alerted to the open balance. Another suggestion is to ensure that the night tech team is trained enough to understand the issue at hand.

Consistently high quality

Apr 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: It does exactly what I need for it to do. Well, except for the iphone part.

Pros: Easy to use but the support is exceptional. The overseas support is the best that I have dealt with.

Cons: I would like to see a better iphone mobilization. I do a lot of remote administration and use a chromebook.

Great Home Office Staff! Complex System

Apr 10, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
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Comments: We have been using the system for a year. Still learning. I don't know if it has increased business, but it has certainly made us more professional looking and efficient.

Pros: Support staff seem to know everything about the system, and there is so much this system can do. It really can handle all of your booking needs, but there is a lot to learn.There are videos and instructions on the help site, but it's nice to have real people to walk you thru the steps when you aren't computer savvy.

Cons: The overseas team is very kind, but not completely knowledgeable about the product. They know the basics, and can certainly help, but the weekday crew is much more knowledgeable if you are really confused about something.

Worst software I have used

Apr 10, 2018
1/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money

Pros: I did not like this software at all. The company is very unorganized. They will sell you the PMS with so many great things they have but he people who help you set it up are not nearly as helpful. Our programmer quite working for the company in the middle of our switch over and no one told us!!!

Cons: None of the departments talk to each other when there are software updates. The support team takes days to return calls. There is no natural flow to the software it is not innate. Loading rates or changing templates take forever and then making changes to those rates is almost impossible. I would not recommend at all.

So surprised at how much this system has changed our business in such a positive way

Apr 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: We love it, no negatives.

Pros: It works and all the new business it has brought us. The phone support is always available, 24hrs. The cost is covered by the new business.

Cons: Sometimes we have to wait to talk with a support person, but when they are available it resolves the problems quickly.

Easy to use program but lacks some fundamental features

Apr 05, 2018
3/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Overall the program is very easy to use and we are able to train new staff easily. We have not had any system down time.

Cons: This program lacks some major features that we need to run our business. We are unable to have a downloadable calendar (to link with 3rd party reservations such as airbnb and vrbo), this does not have an app, our work tickets can be weeks (or months) in the queue, and the online booking calendar needs major improvement.

Very helpful technical service.

Apr 01, 2018
4/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: After about 6 months, I'm finally getting used to the system, but surely there must be a simpler way to handle lodging management and reservations.

Pros: Consolidates other booking engines into theirs. Easy to send emails & reservation summaries to guests.

Cons: Requires lots of operator memory. Not user-friendly (not intuitive). Requires a very high number of mouse clicks to accomplish simple daily tasks. An extremely complicated system of setting up room pricing, or changing pricing.

Service is excellent tech help!

Mar 30, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Support is always so helpful and patient with me! It is the one is ask for anytime I need to reach out to tech support.

Cons: Don¿t have any cons really been an InnRoad customer for about 1 year now and things are falling into place!

I had a problem i could not figure out and now I know more than before thanks to the help from the gang at Inn Road.

Mar 24, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: Your service is so valuble. Thank You

Pros: They explain and taught me things that kinda was hard to figure out from reading the online book. I love the fast service.

Cons: they do not have an office in my Bed and Breakfest. Inn Road would be great if we can see them because they make you feel like they are part of our team. They ARE part of my team.

Easy and friendly !

Mar 22, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The product is easy to use and understand and the customer services is available and competent. It was my first software and i found it easy to manage.

Cons: One feature that I have problems with is the reservation statue colors. The blue/turquoise/green are too similar are used often in the calendar.

Great support team!

Mar 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: We love innRoad team!

Pros: The excellent service of the support team. All the features are easy to use. Thank you so much for everything.

I had an issue with the booking system, it was dealt with quickly and professionally the problem was solved easily

Mar 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: awesome customer service, they are quick to respond and always find the issue. They are friendly and patient even with those (like me) who are not as quick with a computer as others

Cons: There is a lot of extra "clicking" to get to where you need to go, it can get frustrating when trying to just see the tape chart but have to go to reservations first then to tape chart, also when making a payment there is A LOT of steps that can seem time consuming when the guest is waiting

Easy to learn, easy to use!

Mar 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: Very easy to train new employees. Gets better with every update. Color coded tape chart and parking lot are so helpful.

Cons: Wish correcting clerical errors were easier to fix. Wish there was a faster way to block off rooms.

User friendly, helpful staff

Mar 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: I don't like computers or being on them as a whole but with that being said, Innroad really cuts back on my computer time

Pros: The ease of the staff walking me through how to use the software, the great & fast customer support when I do have questions, & the amount of time it saves me

The best reservation tracking system on the planet!

Feb 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: As a new user of innRoad, I am impressed by the training, the incredible customer support and, of course, the program itself. I wish with all my heart we would have been aware of this system a long time ago. I will recommend your company over and over again.

Pros: I love that I can see all my check-ins and check-outs at a quick glance - So great in the busy season. I also love that I can change everything from my sign in sheet text to my pricing in very little time. This system saves me time and effort all the way around.

Customer Service

Feb 09, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
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Comments: Yesterday I had an issue with checking guests and I cannot remember the techs name but she recorded the issue and passed it on accordingly. Had the same issue again today and they had already begun looking into it and were able to show me how to get guests checked in the meantime while they patch their software, The support staff was super helpful and resolved the problem in less than five minutes! I love how reachable the support team is and always get the problem resolved.

Pros: It's a corvette system. All of the wonderful bells and whistles! You can make it as simple as you like or as detailed. The customer service is excellent and always ready to help.

InnRoad Conversion & Applicablility

Feb 09, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Comments: I would recommend InnRoad POS for most if not all lodging establishments. I have a relationship through 2 properties I work with. I have found that all the customer service is timely and efficient and the software is very up to date.

Pros: Easy to use in all aspects. The customer service support team is outstanding. I also like how the software is able to sync with different credit card companies

Cons: From my understanding this POS does not have a gift card program. I also do not know if this POS has the ability of having recurrent payment set up if needed.

Your best choice for hotel software

Jan 31, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: The toll free number is a huge asst. Anyone that answers the phone understands our business and responds quickly, and completely, for all of my concerns. I never hesitate to call them for assistance.

Pros: Very flexible, easy to understand software that will assist your hotel/inn in maximizing your bookings. The interface with all booking agents makes your job easy and at work 24 hours a day, every day.

Cons: It has taken me some time to learn the programming aspects of the software. There are many benefits I am still unaware of. I would support and attend a training session to educate me on it's uses.

We Did It Together

Jan 27, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Overall, it's a strong product.

Pros: I like the over-the-phone technical support. They are efficient, friendly, and know their product very well.

Cons: The inconsistencies of dates: in some places, it's "APR 1" while "04/01" in others. It does not instantly recognize that you have a bad or incorrectly-entered credit card number.

Great experience

Jan 25, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
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Pros: Inn road reservation system is very easy to use and learn. they have a help section with instructions on how to do a lot . You can schedule a class online . Or just call customer service on the phone which is available 24 hours a day. I have called a few times. And every time the repasenitive has been very polite and able to walk me through whatever I needed with step by step instructions. One time I was very busy with customers. And they just fixed my problem for me. And sent me a email with instructions on how to fix it myself if it happened again. Overall my experience has been excellent. And would recommend to anyone wanting to buy a reservation system

Very comprehensive system with great functionality

Jan 24, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: I am very impressed that I have a full property management system with back office accounting for a monthly fee and no investment. It includes a booking engine and mobile app, allowing me to have a system that compares in many ways to the property management systems of the industry giants.

Pros: The system is full of options but easy to use. Training and trainers are thorough and knowledgeable about system and patient throughout the process. They are very fast and can get you up and running quickly. Support is around the clock and case workers are there to assist with guidance. There online tools and tutorials

Cons: I signed up too early and should have waited to implement as I opened much later. Very impressive sales experience that took awhile to regain my confidence during implementation. Certain limitations, such as multiple persons in one room are not very well managed. The work around to get two names in one room is not acceptable as it alters the contact/billing information and eliminates the possibility of different prefixes for two individuals and the contact is associated with the payment processing. There are limitations to the marketing sources and sub-sources that need to be corrected, as they were clearly intended for use and were used by the first operators one can see.

Very user-friendly!

Jan 19, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The visual aspect is easy to interpret and explain to new employees. Also, the ability to correct mistakes in folios, etc. is very helpful when someone is learning, along with the ability to set roles and each users abilities.

Cons: Adjusting the rates is time-consuming and definitely takes thought to work out the different seasons and rates, as well as minimum stays. Lowering rates for last minute bookings is sometimes a lot of effort if a new season has to be created as well.

Fast and Efficient

Jan 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
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Pros: Ease of use, Many reservation systems out there are overly complicated, Inn Road accomplishes the same thing evry much user friendly

Cons: No back up to operate should the internet system be compromised, Suggest and offline set up as emergency back up.

InnRoad support is there for you

Jan 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
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Comments: Over all it is very easy to use. But if you do have a problem you can call or email them for support.

Pros: It is easy to move guest around to different rooms if you need to. You can do it different ways through the parking lot or just by clicking on the name and moving to a different room.

Cons: The unassigned rooms don't show up except if your on that date, so you could miss one and over book if your not careful.

Such a great Experience

Dec 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: If youre looking to switch pms systems, this is by far the best one I have tried.

Pros: I have used customer service a number of times when manager is not available and time is of the essence. I have always , always, had the problem resolved. I mainly call when a guest has a billing issue and is impatient when advised a manager is not available to help me help them. InnRoad support has provided the front desk with on screen sharing as well as regular phone directions. It makes the part time front desk shifts easier.

Cons: innRoad does what it promises and more. It minimizes the work involved in managing my lodging business. InnRoad has helped to eliminate and streamline time and paperwork It should be noted as well that any system is only as good as its Support Team and hotline. I can honestly say that innRoad's 24-hour Support I also got the chance to get connected with all my channel managers super easy! (Bookings.com, Expedia, Hotels.com)

InnRoad is a very good program for reservations - easy to use and great customer service is there is a question

Dec 20, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Comments: to make gift certificates easier to make payment on when selling a gift certificate - it is a little confusing and also history on reservation like a users log to make it easier to see what all has happened with reservation from start to fiinish.

Pros: being able to move reservations easily with drag and drop and also the color chart for the different levels of reservations it make it easy to know who is inhouse and who is checked out.

Cons: would like to have more options for guest history - like to have a pop up come up with cons about a guest ( if we had problems or if there is something we need to know prior to booking them again or if we dont want to book them again)

Easy and affordable

Dec 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: The staff tries hard to handle every concern and does a good job at fixing any issues that occur

Pros: I like the simplicity of it but it offers a lot at the same time. It¿s very easy to use and affordable I would recommend to anyone

Cons: Sometimes can be slow but if you call they fix immediately customer service is a plus and always available.

Customer Service

Dec 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Comments: I have used customer service a number of times when manager is not available and time is of the essence. I have always , always, had the problem resolved. I mainly call when a guest has a billing issue and is impatient when advised a manager is not available to help me help them. InnRoad support has provided the front desk with on screen sharing as well as regular phone directions. It makes the part time front desk shifts easier.

Pros: Very easy to get customer service agents to understand the problem you have. They are very well trained and familiar with the service.

Cons: At times the wait is very long and frustrating. There are also some language problems but those are really made worse by poor hearing on my part despite hearing aids.

Vermont Country Inn Satisfied User - innRoad Software

Dec 14, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I personally used technology and systems and also saw them come and go. I can honestly say that innRoad has met and exceeded my expectations. innRoad combines all essential functions of hospitality management, including booking, marketing, reporting and global distribution

Pros: innRoad does what it promises and more. It minimizes the work involved in managing my lodging business. InnRoad has helped to eliminate and streamline time and paperwork. In addition, it has allowed me to contract with multiple channels and revenue sources including OTA's ("on-line travel agents") improving property revPAR significantly. It should be noted as well that any system is only as good as its Support Team and hotline. I can honestly say that innRoad's 24-hour Support Team makes me feel good that I contracted with them each and every time I call.

Definitely choose Innroads when user support matters

Dec 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Comments: The reason I did not rate the price / value was I'm a Reservation Agent and unaware of the rate paid, definitely not because I think it unfair. I do however feel like with the customer support they offer 24/7 being superior than any I've dealt with I wouldn't even enter price in to my decision equation. It's like having great car insurance, price is irrelevant if excellent support is available when you need it.

Pros: Ease of use, tutorials available, articles/how to guides just by searching a related term/word even if generalized. Hands down best customer support agents who don't stop if they aren't able to answer a question, instead they take it to a specialized team who proceeds with the inquiry/issue. They've followed up via email and phone every time I brought things to them. (I'm the squeaky wheel & utilize customer support a lot!) When responding to a feature availability inquiry the response has always been thorough and/or if feature was not currently an option they've taken it to a design team who has implemented it when possible. Their customer support has made reservation life so much more efficient.

Cons: A few quirky things about the program are puzzling, but not deal breakers. I was an opera user before and miss the feature of having everything about a person and all charges and history be available on one screen in pop ups ~ it was like all my sticky notes right where I could see them with the guest in front of me.

Capterra-loader

Customer Service Is The BEST!!!

Dec 06, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The system was really easy to learn and easy to train. I love the immediate customer support response. I can email an issue over and I usually get a call right away. I am very happy with the choice we made.

Cons: We did have some hiccups in the beginning but we worked them out. There are some more detailed reports I'd like to be able to get and maybe speed it up some but I know they are still working on it. Overall great for our property.

Overall: It was an easy transition from our previous pms. Customer support is excellent.

Great Customer Service!!

Dec 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: InnRoad is great overall!

Pros: Customer Service Easy to learn User friendly Clean and easy to read interface Great customer support team

Cons: Can be a little slow to load rates at times Takes too long to change rates Lack of mobile website features

Overall good.

Nov 30, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Does what we need it to do. Don't really know about "most". I just want things to work without much hassle. This works OK.

Cons: Much of the setup is confusing and awkward. There is also a lot of features I'd never use. Sometimes the page loading time is very slow.

The customer service is the best part of this software.

Nov 22, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's very easy to learn and many of the features are very informative and valuable in keeping up with marketing.

Cons: It freezes on the payment screen and the time it takes for credit card refunds. Would also like a feature to block customer check in based on driver license number.

Accessible, live support with a lot of positive, professional Friendly responsive encouraging help.

Nov 18, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: I appreciate the fact that every time I call for support, I am able to talk with someone personally who helps right away. I have never had to be put on hold for an indefinite amount of time. Follow up phone calls were requested by me to be sure I was setting up things correctly after being walked through inventory issues. The consistency of talking with the same person is very helpful.

Pros: I appreciate the availability of support and the patience offered to help me solve problems and get through rough spots.

Cons: For a person like me who did not grow up with computers, this system seems to have many steps steps that don't make obvious sense.

InnRoad is helpful

Nov 13, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Customer support is very helpful.

Pros: Layout is very useable and easy to navigate. Tabs at the top of the screen are helpful in locating the correct function.

Cons: When product upgrades happen, we are not ususally notified about what is changing. This creates an issue when frontdesk is in the system and trying to make to take a reservation.

Easy to use!

Nov 06, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: The interface is really to use, interactive and it makes it an easier job to train new team members. Customer service is always willing to help and polite.

Cons: Sometimes the Internet connection would slow down hence making Inn Road slow, as long as you have a good fast Internet connection Innroad will work efficiently.

Great and easy system to lear

Nov 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Comments: Overall great product

Pros: Ease of use, great customer service. The call I completed tonight was an absolute delight. She took the time to not only fix the issue I had, but to show me how to fix it myself in the future.

Cons: Doing multiple room reservations could use some revamping..example, I had a group of people wanting 17 rooms, hitting copy 17 times, there has to be a better way

Great overall product

Nov 03, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Anytime I call INNRoads makes sure to get issues resolved. I like to have the ability to get connected Live to cover questions without confusion. Customer service is great. I like the option of not paying for credit card processing, as we use an external device

Cons: There are some natural language barriers. The system can be very slow at times. Im really in need of a mobile friendly version, as I often find myself taking reservations on my cell when i'm out hiking and snowboarding. They are not mobile compatible. Blocking out dates is hard, so I find myself just making fake reservations.

EXCELLENT CUSTOMER SERVICE

Oct 30, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Always satisfied when completing the call.

Pros: Getting to talk to someone right away is definitely a plus. Always friendly and patient customer service.

Cons: Trying to teach computer illiterate clerks whom are not computer savy has been a struggle but tech support has been very helpful.

Easy to use- great customer support!

Oct 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: User friendly. What you can't figure out on your own, they will assist you with, one simple phone call 24/7. I was very hesitant about the switch this is our first PMS. Our only booking capability was Expedia. The 15% fee and the room for error was getting out of hand. We wanted to be able to get onto other sites. Our business is growing and we needed a PMS. Thus far I am very happy with InnRoad. What they don't have- they try to accommodate, or they attempt to work on building something that will work. Are they more expensive than other companies? Yes! The support is worth is. The product is worth it. The no contract is worth it! It's worth trying for sure!

Cons: It doesn't force you put in a payment method. Too much room for error at my specific property, would like to see an adjustment made for this. I haven't expressed this concern yet.

inroad

Oct 07, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: anytime i have needed to call customer service on an issue they have always been able to take care of it & if i needed an error corrected that i made on the system they have always resolved the issue.

Overall Great switch over to INNROAD

Oct 06, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Innroad has followed through with everything they promised. We had some sticky situations with the Booking Button addition not being completed on a timely matter but, the wait was WORTH IT. As stated before the support team ROCKS. Everyone at INNROAD is professional and very educated.

Pros: More functionality options, easy to use and learn. Amazing support team that follows up with emails.

Cons: One thing I would suggest is credit card processing needs to not have a 5 minute wait time between card charges for duplicate (not over booking) but duplicate room reservations. I understand its a safe vault so guests can't accidentally get double charged but with a great trained front desk team, accidental room charges are very slim. If I could change one thing, that is what I would change. Guests are in a rush in the morning or on the phone, waiting 4-10 minutes to charge reservations is WAY to long to wait.

Very happy with Inn Roads

Oct 03, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to read and understand once you go through the training . Customers services have been a great help.

Great Help with Managing various booking websites inventory

Oct 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Good overall solution for managing rooms and reservations. Has made the whole process simple and easy to follow for front desk staff.

Pros: Worked great during the mania of the eclipse! No overbookings despite several cancellations and re-bookings online. No more trying to close rooms on a travel website and have them refuse because they have not yet been closed on a competitor's website. Makes taking reservations from repeat customers much easier when they call, it pulls all of their information into the new reservation without requiring them to read off credit card number, etc. Customer service is always available and helpful.

Cons: Occasionally hangs and doesn't update a reservation right away, but I suspect our internet has something to do with that.

Winner!!

Oct 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Customer Service and Client Relations is excellent! Always there to assist and resolve any issues we come up against. Many thanks:))

Pros: InnRoads is easy to learn and use. The many concierge we have on duty, picked up the system and procedures rapidly

Cons: Honestly, there has been nothing, to date that is disliked about InnRoads. We've been trouble free! Its all good...

Useful Tool

Sep 29, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: In the main, I am well satisfied with this system.

Pros: Once you get the hang of it, the standard features are easy to use, and having all reservations come into the system from multiple booking sources is just great. I have found the customer service representatives to be positive, knowledgeable, and extremely helpful, particularly the call center personnel.

Cons: NEED MOBILE PHONE ACCESS FOR ON THE FLY USE. I also wish that setting the seasons and the rates was a bit easier. I have to get help from service reps to do this because it is a bit more complex than I think it needs to be.

Simple and easy to use.

Aug 18, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Customer service is outstanding, Quick interface, Super easy to learn, and no chance for double bookings.

Cons: No way of creating a stand alone Do Not Rent list, would be nice to have a do not rent list and a flagging system for said D.N.R list.

We absolutely love it!

Aug 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Shout out to Nikita our Integration specialist, she was absolutely fabulous at helping us get everything moved from our last system to Inn Road. She also made our system so tailored to our needs that my entire office staff is now meeting their efficiency requirement.

Pros: Initial integration was quick and easy. 24 hr customer support is great. Love that my set up team continues to check up on all of our staff to make sure everyone is comfortable and there are no issues.

Cons: We have had a few super small issues, they were more computer related than they were Inn Road issues, but Inn Road customer service helped us in the ways they could anyways. Such as, the loading screens were taking too long, this was do to our cookies and history needing to be cleared on a daily basis and Inn Road customer support walked us thru that, even when they didn't have to.

Very Easy to Use

Aug 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I would like to add a feature that allows me to access cancellations besides the ones that come from each of the different booking sites.

Pros: I love the ease of use that InnRoad provides. I can maneuver all over the website without having difficulty figuring out what each tab describes. I like the fact that I can provide instant information for the customers when they call in to ask questions about their reservations. The customer service representatives have been very pleasant to talk to on the phone and have understood what I am trying to do.

Cons: I think that the website could save the information as I am typing in case I have to stop in the middle of a reservations to answer the phone or do something else that is required of my job as a front desk clerk.

Time Saver

Aug 02, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Having never used a computerized system before it was very easy to use. Online video's and tutorials were a big help along with the one on one training's.

One of the best decisions we made for our Inn.

Jul 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Request a demo...you won't be sorry.....

Pros: From start to finish the process has been fantastic. As soon as we made the call to inquire about the software program we immediately were scheduled for the demo, it took us moments to decide that this was going to be our new PMS for the Inn. The team truly had our best interest and success in mind and it showed completely! Making reservations are now so simple along with printing revenue reports, seeing our whole operation at a glance save so much time. I would highly recommend this software to any establishment that is ready to make life easier. Once we migrated our old system which their team did seamlessly, the training was easy and we were on our way. Thank you innRoad For making this Innkeepers life so much easier.

Cons: Though the housekeeping report is convenient, I would like to see it a bit more detailed and simplify.

Reservations and confirmations at your fingertips.

Jul 08, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: As far as reports go, I would love to be able to get a list that I could print out all guests with addresses, etc.for holiday mailings.

Pros: Ease of use. Great customer support. Immediate confirmations. Reports for forecasting revenue and occupancy. Able to access the system anywhere.

Cons: Sometimes the system runs slow. I think it may be do to the fact that it is web-based and the traffic gets heavy. Emails are slow at times.

Great Product

Jun 24, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Customer support is terrific and available 24/7!

Pros: This has taken the worry out of double booking. My customers can book their rooms themselves. I am also very happy to have all the confirmation emails, statements, and thank-you letters go out automatically.

Cons: It's not intuitive. I find the program, slightly difficult to navigate. There are some functions that are not clearly labeled and I find I need to call support for assistance often.

Great Support

Jun 14, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The support we have received throughout the transition was second to none. Wouldn't have been able to do it without their constant support.

Cons: A bit slower at times. Our setup is a bit different beings our property isn't an average hotel which makes it a bit more difficult but they were able to make appropriate adjustments.

Good reservation system

Jun 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We here at the Rock Ledge Motel fought this type of reservation program because we really enjoy speaking to our customers one on one. We understand in the busy time of our lives, we need to simplify our day. This program works for the busy customer looking to book a room.

Pros: I like this program because it filters all of the other on line booking companies through one site. Its quick and fairly easy to learn. Once learned, it is a great program.

Great App but Not Always

Jun 07, 2017
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Really easy to use. Our front desk clerks think that this app is one of the best for hospitality.

Cons: Sometime runs really slow. And it takes some time to fix even little issues.. Our housekeeping has hard times most of the time due to apps daily system updates. It doesnt updates immediately.

Great Servoce

May 26, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Super employees with wonderful people skills.

Pros: Great people working to help you set up your business connections. Very successful first month. We have more reservations than ever in our 13 years of business.

Cons: All takes time, and sometimes that is a bit of a problem, but the 24/7 assistance is amazing. I have had times when I needed to know something and the technical support has been just a phone call away. They follow-up after to see if all is resolved as well.

InnRoad has been a tremendous tool that has allowed my business to reach the next level!

May 25, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Innroads unique value proposition is its ability to consolidate many faucets of management into one easy to navigate interface. As a result, Innroads has not only saved me time in managing my hotel, but also boosted my hotel's occupancy dramatically! In combining its convenience with its fantastic customer support system, Innroads has been extremely effective in resolving booking errors and accommodating customers. After becoming acquainted with the platform, the user interface is easy to navigate and to extract information for all employees, allowing staff to focus on customer satisfaction.

Cons: Periodically, Innroads freezes and becomes non-responsive, which creates awkward situations when customers are present.

Quick, easy, and efficient.

May 18, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The program is so easy to use. The features are simple and efficient. It does what I want it to do when I want it done with out a hassle or wasting a lot of time.

An Excellent Solution

May 17, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Continued development of the software helps keep us up to date

Pros: Ease of use and excellent training support helps users get up and running quickly. Competitive pricing helps small properties remain profitable.

Cons: Pricing module can be complex and cumbersome until you get the hang of it, then you just have repetitive steps to complete the process.

Difficult for user, system is not user friendly. Very poor training.

May 15, 2017
3/5
Overall
1 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
Likelihood to Recommend: 5.0/10 Not
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Comments: Once you invest in the Start Up, it is too late to leave. You only find out how unresponsive the system is after you have invested thousands in payroll.

Pros: Keeps track of inventory; once you finally figure out how to use it. Customer Service is always pleasant.

Cons: Times you out while you are actively using it; suddenly it does not respond. You have to leave the site and wait for it to let you back in; it sometimes takes SEVERAL tries. Customer Service never does anything to accommodate the user and only rarely answers a difficult question in a timely manner. They just keep assigning another Case Number.

Top Notch Software

May 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Deciding to use innRoad as our reservation software was the best decision we made about our business. The support we received during installation was above and beyond. Even after being with innRoad for a year, their support has been always above par. Since we have been using innRoad, the software has not glitched one time and when they had the update we were notified well in advance of the update. I couldn't be more pleased with this software or with the service.

Pros: innRoad is easy to use and user friendly. From installation to Go-Live, innRoad support can not be beat. They walk you through every step. Using innRoad has lessened my time spent behind the computer because all the reports needed are easy to find and easy to use. The tape chart is color coded so reservations and availability are known at a glance.

Cons: I do not have a con for this software, and how often can you say that? If I did have one con for the software, it would be the Pet Fee. When a reservation is cancelled, the pet fee associated with that room is not canceled at the same time. It takes a separate step to cancel a Pet Fee. It is easy to do, but it does take a second step to cancel.

InnRoad has been a Blessing!!

Apr 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Automatic Bookings, ease of use, easy training, minimal room for user error, well organized.

Cons: Local support not 24 hours, 24 hours international support tends to yield a small language barrier, occasional lengthy updates, no 86 feature available

Overall: Overall, Innroad is an excellent experience. The site is reliable, easy to use, and well organized. Training new employees has been much easier and faster because of the simplicity InnRoad offers. Not much room for user error. Automatic booking has been on of my favorite features, and the local support team is fast and reliable. However, the local support is only available during normal business hours. They do offer 24 hour support, but its international therefore can be a language barrier. Ultimately, I would suggest this product for any small motel/hotel owners.

Recommendations to other buyers: Best for small businesses

User friendly and aesthetically appealing!

Apr 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Comments: Overall, I've thoroughly enjoyed my experience with InnRoad. It is a huge step up from our previous booking software.

Pros: Extremely user friendly, easy to train, well organized, automatic bookings, partners with third party sites, decent customer support, updated frequently, customer support considers feedback and willing to incorporate ideas/suggestions

Cons: Local customer support only available during normal business hours, No 86 feature available, Occasional lengthy updates but not usually during peak business hours, Site can lag occasionally (i.e. runs slow, have to switch to different browser)

One year of sales growth

Apr 17, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: innRoad is a great fit for a small hotel or inn with a large variety of room types. We were able to create custom settings for each type of unit we have and can even have virtual rooms to meet needs that only come up in specific situations. The accounting features give us all the scalability we need for extra retail as we develop more income streams and keeps transactions simple for our guests. Managing OTA presence is a whole lot easier with the channel manager feature.

Group reservations are somewhat clunky to manage. While you can set up groups, manage single or multiple payers, and include event-related fees, there's a lot to be done. In some ways, our old paper contract system was easier. There are also some features that can't be accessed directly, but require you to call support. It appears that this is variable according to your specific account details, but you will have to ask for specifics, some times as you find a feature you now want to use that you hadn't touched before.

On the whole, this is a really strong system for a small, eccentric place. We've see our sales grow nearly 50% over the past year. While this isn't all due to innRoad, a lot of what drove that wouldn't have been possible without property management. I highly recommend it!

Great reservation system for our small Inn

Apr 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's easy to use, and very straight forward. Easy to train new people how to use it.

Cons: Some features are not as user friendly as we would like, more specifically when loading rates.

Overall: We have been using InnRoad at our property since 2014 and ever since the big update it has been better than ever. Many user friendly features have been added, including the ability to drag and drop reservations directly on the tape chart, simple "press of a button" cancellation, and new and exciting color coding. We especially appreciate the added feature of being able to customize the tape chart to how each of the front desk associates prefer it when they are logged in. It's also helpful to be able to adjust the rate plan on the tape chart instead of having to do it after opening the reservation up. Tabs are a genius idea, as it allows us to multitask. Any issues we've had have been resolved very quickly and efficiently. Before their update, we briefly considered switching to another reservation system, but now we're so happy we decided to stick with InnRoad.

Why we like Innroads

Mar 30, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: it is so easy to make reservations especially when it is a repeat guest. We do a lot of room blocks and they are so much easier to do now. I like how easy it is to cancel a reservation. And I love the Customer Service Team.

Cons: I don't like it when it kicks me out and I have to sign in again. And I don't like when it goes really slow when trying to do a reservation. Neither of these happens a lot but if it is slow when I am busy I don't like it. They have been working diligently to correct this issue.

Overall: We have been using Innroads since 2013. We are an independent hotel and have been really excited since they have been doing their upgrades on the system. They are constantly striving to make it easier for everyone to use. And there support team is the best. They are always there to help out with any problem that might be happening.

Recommendations to other buyers: I is a great easy to learn system and the Support Team is amazing.

my experience with Innroads

Mar 30, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We have been using Innroads as our Reservation system since we opened the hotel in 2013. We are so happy with the upgrades they made to it last year and how they keep improving it. Sign in is so easy as a lot of other things. We greatly appreciate the ease of cancelling reservations now. How easy to pull up info on a repeat guest. When you need to block out rooms you can do it with ease. Setting rooms blocks is a lot easier now also. What I like the best is their help that they give you when you have issues. They are right there to help you. If you are on hold and can't stay on the line long. They give you the option to have them call you back. We love this especially when we are busy. We would suggest Innroads to anyone who would use this product

Pros: the ease of everything and their customer support

Cons: some times it can be slow and that circle just spins. Or when it says you need to sign in again, even though you are already signed in. Neither of these issues happen all the time though

Easy functionality and great customer service

Mar 28, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use and versatile
Customer service and great!

Cons: Tape chart -- needs to be simplified
Still figuring out how to customize reports (may end up being a pro)

Overall: We have been using innRoad for our cabin resort since January 2017 and have enjoyed the transition. The hands down best part of this system is the continual training and updates. They are extremely easy to get a hold of with questions and are quick with a response.

1805 House B & B review of innRoad hospitality management software

Mar 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I have been using the innRoad hotel management software platform since January of 2017 and I have been very impressed with the professional support during implementation and use. They offer ongoing webinars for specialized training on specific marketing and operational areas to maximize functionality. We have a small B & B with three guest rooms however, I can easily imagine scaling up to a larger operation on this platform. While the reservation aspects are somewhat superfluous for such a small business as ours, I am impressed with how easy it is to manage bookings and drive incoming reservations from online travel agencies. It is particularly satisfying to see reservations pop up in my email while I am otherwise occupied. The reporting functions are robust and tie in seamlessly with our credit card processing and website booking engine. I give the innRoad software and support team top marks.

Pros: Ease of use manaeing reservations and tie in with online travel agencies

Blue Water Resort

Mar 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We recently opened a lodge portion on our resort and needed a reservation system. After research, we settled on InnRoad and we are extremely happy we did. I have worked with the Innroad team from the beginning to get us set up and it's honestly been a pleasure not a burden. From the back office reporting and ease of rate changing to training staff the whole experience has been great. I would recommend InnRoad to anyone looking for a reservation system that is not only easy to use but is easy on your budge`t.

Pros: Customer service is great!! Back office/manager system is easy to use so it saves hours in your day. Employee training smooth because of easy operating format, from reservations to quotes.

Cons: A year in I don't really have any.

Blue Water Resort

Mar 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use and customer support.

Cons: As of right now I don't have any.

Overall: We recently added a lodge to our property and needed a reservations system to handle our needs. From the start the InnRoad system and their customer support has been invaluable. They have gone above and beyond to help us get exactly what we need out of their system.
Ease of use as far as back office is GREAT! As a manager the ease of changing rates and looking at our day to day reports has saved me hours in my day. I personally have been a part of the entire setup process and in training our employees. InnRoad is very intuitive and user friendly for our clerks and for our guests making online reservations. In all I would recommend InnRoad to any property on any day.

Recommendations to other buyers: If you use this software and you have ideas of what you need, simply talk to the staff at InnRoad. They are, in our experience, more than willing to help you implement what you need.

Not Slick, Slow, Cumbersome, Bad Customer Service

Feb 23, 2017
1/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Comments: We just switched over hoping that this product would rectify some of the problems we had with last software and were greatly disappointed. We had troubles with this software keeping rates that we had entered and all of a sudden they changed seasons. The rates guests were seeing were not the ones we had entered. When asked to rectify the problem they got it fixed in one season, but not the rest. Then our rates were only partially fixed where they were correct on some of our cabins, they still reflected different, off season rates on others. All of a sudden we lost online booking confirmation via emails. Pre arrival letters, that were supposed to be going out automatically, stopped working. Our guests also receive a post departure letter, and those were to be set to go out 3 days after departure, yet ppl. were getting them MONTHS after thy left...no reason or understanding as to why. Jumping through multiple screens to process a payment...screens that often take a minute or more is not conducive to entering guest information. If you have an offroad guest, want to process payment at that time, YOU MUST enter all their data at that time in order to take payment. Cumbersome, slow, and waste of yours and guest's time. The online calendar DOES NOT SHOW, Like we were told it would, to allow guests to see openings and book those...instead, the guest has to put in a date, do a search and see if anything comes up. NOT CONDUCIVE IN CALENDAR MANAGEMENT = MONEY LOST. Setting minimus difficult, if you decide to release those minimums at a given date, it is VERY cumbersome. Adding retail, or running a "gift shop" from this system is clumsy. House accts and creating Gift Certificates (a 43 step process!!) NO THANK YOU. Needless to say, we're leaving for Reservation. Think you all should check it out before you spend time and money on this software that is antiquated and doesn't work.

Pros: None

Cons: Screen has way too much info. Cluttered--see above

Avoid at All Costs

Feb 17, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: I made the decision in September 2016 to transition from NiteVision to a web-based PMS in order to integrate and streamline functions. With NiteVision, I had to use 5 different systems to manage online inventory. After doing weeks of research, video demos, and calling references, I chose to go with innRoad. The responses I got from the reference calls I made were all highly positive. They are listed among the top 5 PMS options for hotels. I was really excited to move to this platform. What a disaster! Here are my issues in no particular order: 1. No A/R - They have no way of exporting data to import into QuickBooks. QuickBooks could not connect directly with them, either. All accounting functions have to be done manually. In addition, corporate or direct bill accounts can only be handled as House Accounts. There is no way to apply payments to specific reservations. You can only post a bulk payment. Good luck tracking which OTA reservations have been paid and which are still pending. 2. Group functionality is atrocious! Once you put a group block into the system, you cannot change the dates! Support could not even figure it out. 3. If you sell gift certificates, it takes 11 steps. I counted. 4. You have to have a LOT of patience, as the time it takes for a page to load is unbelievably long. Plus, their server crashes often. If you can get through to support, they let you know it's a "known issue". 5. Speaking of support, when there is a longer hold time, you do have the option to enter a call-back number "and keep your position in the que". However, if you choose that option and miss the call, they do not wait. If you choose to wait on hold, the line disconnects and you have to call back, and back, and back. 6. Reports are minimal. I can't even get a reservation's activity log. 7. They also have you include your website in this package. DON'T DO IT. We were without a website for 4 months. I could keep going, but I think this illustrates the big issues. I chose innRoad to be more efficient and ended up with a huge mess and lots of time wasted. Save your sanity and keep looking.

Recommendations to other buyers: If you have a very simple, small property without much need for A/R or groups, then this will probably work well for you. Otherwise, keep looking!

Constant problems..

Feb 15, 2017
1/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Comments: Where do I begin?... Terribly slow. I spend more time in my office watching the hourglass spin every time I make a change or update than anything else. Tons of time wasted here on a daily basis.... I've had constant problems with inroad pushing the correct availability thru to expedia.com, etc. This caused me tons of money and reservations as anyone shopping on expedia to stay with me got a 'no availability' message. however, I was told and thought this was fixed - but the same problem is back as of about a week ago. I'm losing business because of this. I informed customer support of this last week and was told it would be a high priority problem to fix - a week later and still no solution... The software is full of glitches. Innroad rolled out a new version of the software a couple of months ago - ever since then - constant problems (strange error messages, screen lockup, I can't even log in sometimes)... I don't know how many times I've called customer service about an issue or glitch - they tell me just log out and log back in to fix it - sometimes this works, sometimes it doesn't...... The availability and nightly minimum stay rules and requirements are extremely labor intensive and time consuming to input. If you are like me and have more than one rate season, along with more than one minimum stay requirement, with more than one room type, be prepared to spend days and days and days inputting all the info. then, if you want to change the minimum night stay of one particular room on an as-needed basis for a particular night - you can't. Unless, of course, you create THREE new rate seasons for that one particular unit, with a whole new set of rules, not to mention you will have to edit your current rate season so it doesn't include that one unit you are trying to adjust. Sound confusing enough? Customer support says they are aware of this issue and might have a new version by the spring sometime to solve it.. I call customer service 2-3 times per day on average - so much that they probably all know me just by my voice.... Let's say you want to block availability for all of your units for 15 days. You have to go into a screen and manually check each individual night for each unit with a checkmark. I have 14 units which means I have to manually make 210 checkmarks!! And if I want to make the same block to Expedia users, I have to make the same 210 individual checkmarks on the Expedia blockoff page. Really? Just today, I realized that the tax calculation is wrong for an upcoming reservation in March. It's wrong only on this one reservation - and only Innroad can change the tax... When I call customer service, I will get the on-hold music for 15 minutes +/- before they pick up.. Extremely rarely do they pick up within a minute or two.

Pros: Customer service (when they finally pick up the phone) is very nice and very professional. They usually seem as frustrated as me about many of these issues and seem to realize that their software is complicated, and full of bugs and inconveniences.. It is very convenient and efficient, however, that they will usually do a screen-share to see the problem directly and first hand.

Cons: See my review

Recommendations to other buyers: Try something different. Too many bugs, and too much time trying to fix problems not to mention the loss of revenues if it isn't synching correctly with 3rd party websites like Expedia..

Moved two small Inns from RezOvation to InnRoad and haven't regretted one moment

Jan 27, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Within the past 6 months, I have moved two small Inns over to InnRoad from RezOvation. The Sales Team offered me a discount if I started the migration right away and although I was hesitant I agreed - No time like the present right. Unfortunately, it was the beginning of the busy season and I couldn't do it and I asked if we could postpone the migration until the end of the season and they were more than happy to comply. The move is relatively seamless but it is tedious work if you want to bring everything with you, that being said I wish some more of the functionality had been explained prior to the migration because I would have been able to make better decisions on how we specifically were going to handle different situations and I would have done things much simpler. An Inn starting from scratch would be super simple. Our Inns have unique rooms so we had to make a room type for almost every room which requires a little more time for everything that follows, but the end result is worth it. I work hard on yield management and InnRoads has many capabilities that RezOvations did not offer that I now take full advantage of. This also translates into their Booking Engine capabilities. First, you set up your seasons, then your rates, then minimum stays (discuss this with your Implementation person first as there are several ways you can set this up). It seems like a lot of steps, but once it is all in there it is super easy to work with. Adding a short term special is very easy, especially if it is a discount off of your Rack rate. You can automate some, all or none of your emails - so handy. The reports are well put together and easy to use. The search capabilities are wonderful - you can find a booking by the last four digits of their Credit card. I mainly moved over because of the cost. With RezOvations and using Bed & Breakfast.com to link to the OTA's for two properties. We have easily cut the cost in half. I thought I would be giving up a lot of functionality with the reduced cost, but I have actually gained much more control of my rates. Just do it...it's worth it. The Support team is very responsive. I have had a few little bugs, which I may have caused myself, but they have cleared them all up relatively quickly.

Pros: Very easy to use, very easy to set up. Credit card set up is a breeze, we did switch credit card processors. Booking Engine came together beautifully, we put both Inns together. The link to the OTA's - three for each property (Expedia, Booking & Trip Advisor) and we only had brief troubles with one of them - was easy. If you are having reservations about moving just take it slow and steady one piece at a time and you will get there unscathed.

Cons: My main complaint and I think this is only because I was moving over from another system, is that the functionality of things were not explained. The Sales Department gives its pitch and then you are turned over to an Implementation Team which I think should ask a lot more questions about how you run your business than they did. We would have saved a lot of time, effort and frustration. A simple example is in some of their List Items, you enter all your Market Segment options in setup for a drop down menu that appears on the Reservation screen. Had they told me that the drop-down list shows up in the order that you enter them I would have entered them in a much different order. Simple stuff like that would have been very handy to know in advance. The housekeeping functionality is seriously lacking, but I haven't really seen a system that has a good one.

Recommendations to other buyers: Be prepared, it is a lot of work, but it can be done over a period of time, so just take one step at a time. I migrated one Inn and then the other one. With each move, I used InnRoads for a month while the rest of my employees kept using Rezo to see if there would be any glitches and it went very well.

This software has changed the way I do business

Jan 25, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Comments: I can't say enough about the setup, training, and customer support. I see that some other folks complained about having to call customer service to make changes to things like confirmation letter & etc. I know that I can change them myself...but I do get a little confused sometimes. Customer service does a screen share and walks me through it in real time so I can see exactly what's going on...in fact, they let me do it, and walk me through it while they're looking at the screen so I feel more comfortable doing it next time. This software has been a life saver....increased my bookings for sure!

Pros: Amazing customer service....great training....integrated with my website seamlessly.... a dynamic company that has been able to customize things for me.

Cons: Some of the features are a little confusing...for example, it's not easy to put a minimum length of stay on a particular date. However, customer service has walked me through it and is always very helpful, any time of day or night.

Recommendations to other buyers: Take your time with the training...it's great...but there's a lot to absorb. Then play around with it before they throw it on your website. Do your homework they give you! It helps....really!

Easy to use and Great Support!

Jan 23, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I've been using InnRoad for almost 3 years now, and have loved every minute of it! In 2014 I helped reopen a 200-year old historic New England Inn, and shopping for a PMS system was first on my list. We did not have much time to find staff, and train them, so finding a system that was easy to use was a priority. In just two demos I knew right away that this was the software for us! It is easy to use, affordable, and I have found the customer support to be excellent. We have increased our bookings, and guest satisfaction each of the last two years, thanks, InnRoad!!!!

Pros: Simple to use, and simple to train others on. Cloud-based reporting. I've had all of my support requests answered in 24-hours or less.

Cons: Tough to find anything really, I do wish I could access a "change log", to see what users modified reservations, and when. Though you can call support to get his information if you need it.

Quick and Easy!

Jan 23, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is easy to use and the customer support is the best I have ever worked with.

Overall: In the summer of 2014 I had the pleasure of helping reopen a 200-year old historic Inn, located in Salisbury, CT. When it came time to pick a PMS there were plenty of options, and other software I had used earlier in my career. We did not have much time (about 2 months) and we knew in the long run we would be on a budget. We had to find staff, and train them fast so we could open for Labor Day Weekend. Once I did a demo with InnRoad I knew right away it was prefect for our property. As I mentioned, ease of use was number 1 on my list, and after I had a few training sessions, I was able to quickly train my staff and had them making reservations in only a few days. The reporting is easy, and best of all, was available to everyone involved, at anytime, from anywhere. InnRoad was also one of the more cost effective systems we looked at, which in the long run is a major factor, it is also 1-stop shopping for hotels as most of the distribution is included in the monthly rate. Since we've opened it has been flawless, and when we do run into a problem I have never waited more than 24-hours for the problem to be fixed. I know first hand how frustrating customer support can be, and InnRoad helps to relieve the stress. Almost three years later and we continue to increase revenue and guest satisfaction ratings, Thanks InnRoad!!!!!!!!

Recommendations to other buyers: We are a small property (16 rooms), and InnRoad is by far the best fit!

Poor Service and will not take responsibility for mapping errors

Dec 21, 2016
1/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money

Comments: When they were trying to map to Expedia, they left out my two-bed units leaving me with 7 rooms total to rent during my peak season. They also had my website so screwed up, there were no links, no descriptions, no way to book and they had all the control over the site along with my booking partners Expedia and Booking.com. They would not contact me when I made multiple efforts to call and email over several days. When I was contacted, the Indian woman blamed me for telling them "not to include those rooms". Which was BS. Finally Booking.com made a three way call connecting me with customer service support. The representative took responsibility, fixed the immediate problems, and got me back up and running. Unfortunately for me, He was at the tail end of a month long F-UP by the otherInnRoad employees. InnRoad was so generous they refunded the month fee but I am out thousands. Comparisons from previous year indicate loss. I am still furious.

Recommendations to other buyers: RUN!

inroad software review

Dec 14, 2016
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Ease of use, now, with things like being able to "right click", and being able to check out multiple rooms at one time, etc..

Cons: I mentioned previously I do not like the color scheme. It makes things more confusing. I think tape chart is now too confusing and too many items included on each "room".
Also, and this is the most important issue I have, is that at least HALF the time I go onto inroad, no matter which browser I am using, I am not permitted to scroll in the tape chart. It is very frustrating. I have called for help and as always inroad personnel have been very helpful, but it keeps happening over and over again.

Overall: Overall the new software is an improvement over the previous, and ever-changing version. Many more user-friendly features have been added that make it more natural for the average computer user (who, like me, may not spend gobs of time sitting at a desk with a computer) to use. I think the biggest issue I have with the new software is that the color scheme makes little sense. This has not been an improvement. The previous version was simpler for the mind to comprehend, in terms of what the colors meant. For instance, when, on the tape chart, a guest checked out, on the old system one could clearly and logically understand that the "grayed out" color meant guest had departed. Now, the colors actually get brighter and more colorful at check-out, and the association with activity, at least for this 59 year-old, is lost. But I will say the customer support is fantastic. InnRoad has always been easy to access and helpful, and that is why after 7 years with our two Inns we have not changed.

A great system.

Dec 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: We sampled Innroad and it is a very impressive system. It is very easy to create and change rates, access history and finding returning guests and I found Innroad to be a very adaptable to our older phone system. It is also easy to work with Expedia all third party booking agents. We are a small hotel on the verge of a large expansion so Innroad has the right price for a small hotel but enough reporting and data accumulation to a facility a large hotel with a variety of outlets. But the BEST thing about Innroad is the staff, especially Jeff Bakkensen who is very knowledgeable about his software and the workings of a hotel.

Pros: The cloud-based software lets you work from anywhere on pretty much ANY device.

Cons: I can't really think of anyone.

Recommendations to other buyers: So long as ALL your departments take full advantage of Innroad's ability to communicate and share data you will certainly get your money's worth. Also, make sure your wifi is dependable, otherwise ANY cloud based software is less than effective.

InnRoad

Dec 07, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Comments: Great initial training and continued customer support. Very user freindly hotel management software.

Pros: Ease of use. Good training and support.

New Orleans Guest House

Dec 06, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: Good , as I contact not much inn road assistance. But when I call ,i have help ,and it is very fast ,accurate , and customer service is really good.This sistem inn road is easy to use and it feet for small properties like ours . You just have to know how to use it properly and will give you great results.

New Motel owner, I have an IT background

Dec 05, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Comments: I was able to get up and running in a matter of hours. There is a hospitality terms that I had to get up to speed on. Terms that I did not understand kept me from grasping some of the concepts. There are a few operations that I would like to be able to do myself. The software is a bit cumbersome for changing seasonal rates and promotions I do want to say that the integration help and the tech support is first rate. Our credit card integration (ShopKeep payments) is seamless. A few of the messes I got myself into needed emergency calls to tech support and they were able to resolve my issues while on the phone.

Pros: The reservation tape chart is easy to maneuver and select reservations to see details. The rooms being on the horizontal, helps me to find open dates for guests. Credit card integration is great, payments are automatically deposited to my bank account. Customer database is invaluable, can make personal notes on guests and reservations.

Cons: I still need help with manipulating the credit card information on reservations that need to be changed. I.E. customer leaves early and does not present his physical credit card at check in or check out, it is in the system from the initial reservation ...some times the credit card information is not available on my screen but is to the technical engineers. They have always been able to help me.

Recommendations to other buyers: No software will be perfect. innRoad has been a great tool for us as new motel owners. I researched and did several demos with other products before choosing innRoad.