Who Uses This Software?

Loc8 is a great solution for small, medium and large service organisations that have in field technicians maintaining physical assets, facilities & infrastructure for their customers in any industry.


Average Ratings

124 Reviews

  • 3.5 / 5
    Overall

  • 3.5 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $15.00/month/user
  • Pricing Details
    Lite | Free for Life Pro | $15 AUD/user/month Pro + | $35 AUD/user/month
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Loc8.com
  • www.loc8.com/
  • Founded 2011
  • Australia

About Loc8

User-friendly, intuitive and free, Loc8 provides a level of expertise absolutely vital for small service businesses. This ready-to-use platform allows its users to create/send quotes, manage their jobs and their teams and get thorough financial insights about their operations. With smart Xero and QuickBooks integrations, all invoices can be created, managed and generated straight from mobile. With Loc8 users can also take credit card payments directly in the field and record cash payments.


Loc8 Features

  • Billing & Invoicing
  • Contact Database
  • Contract Management
  • Dispatching
  • Electronic Signature
  • Inventory Management
  • Mobile Access
  • Payment Collection in the Field
  • Quotes/Estimates
  • Routing
  • Scheduling
  • Service History Tracking
  • Time Clock
  • Work Order Management
  • Contractor Database
  • Insurance Tracking
  • License Tracking
  • Permit Tracking
  • Skills & Competencies
  • Task Management
  • Work Hour Tracking
  • Billing & Invoicing
  • Commercial / Industrial
  • Contract Management
  • Customer Database
  • Electronic Signature
  • Mobile Access
  • Quotes / Estimates
  • Scheduling
  • Time Tracking
  • Work Order Management
  • Billing & Invoicing
  • Dispatch Management
  • Electronic Signature
  • Inventory Management
  • Mobile Payments
  • Payment Processing
  • Quotes / Estimates
  • Time Tracking
  • Work Order Management
  • Billing & Invoicing
  • Customer Database
  • Dispatch Management
  • Inventory Control
  • Job Management
  • Maintenance Scheduling
  • Mobile Access
  • Quotes / Estimates
  • Routing
  • Scheduling
  • Service History Tracking
  • Technician Management
  • Work Order Management
  • Billing & Invoicing
  • Contract Management
  • Customer Database
  • Dispatch Management
  • Groundskeeping
  • Inventory Control
  • Irrigation Tracking
  • Job Management
  • Landscape Design
  • Mobile Access
  • Payroll Management
  • Plant Database
  • Quotes / Estimates
  • Routing
  • Scheduling & Appointments
  • Work Order Management
  • Billing & Invoicing
  • Contract Management
  • Customer Management
  • Dispatch Management
  • Employee Management
  • Equipment Management
  • Mobile Access
  • Quotes / Estimates
  • Routing
  • Scheduling & Appointments
  • Asset Tracking
  • Billing & Invoicing
  • Calibration Management
  • Inventory Management
  • Key & Lock Management
  • Mobile Access
  • Predictive Maintenance
  • Preventive Maintenance
  • Scheduling
  • Service History Tracking
  • Technician Management
  • Work Order Management
  • Billing & Invoicing
  • Customer Service History
  • Dispatch Management
  • Fleet Management
  • Inventory Control
  • Mobile Access
  • Pest Activity Tracking
  • Pesticide Usage Tracking
  • Property Layouts
  • Quotes / Estimates
  • Scheduling
  • Billing & Invoicing
  • Customer Database
  • Dispatch Management
  • Inventory Control
  • Job Management
  • Mobile Access
  • Quotes / Estimates
  • Routing
  • Scheduling
  • Service History Tracking
  • Technician Management
  • Work Order Management

Loc8 Reviews Recently Reviewed!


Huge cost & time savings, thank goodness CEO said yes

Nov 16, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Two aspects - (1) there are so many functions that are available in this software to manage the job flow, mapping, time tracking, billing, reporting. Its like you just drop jobs in one end, they get done and a report pops out the other end.

(2) I can give the mobile app to a tradie who is totally useless with technology and they can figure it out pretty easily. No training, no support hassles, just load it up, show them for a couple of minutes what I want and they are out in the field.

This new version is much faster than the old version as well. I think we can expand our business off the back of this software into government contracts and probably have quite a bit of cost reduction. We went through a whole selection process looking at simpro, jobber, even maximo but Loc8 had the best functions. It was important to us if it was made in Oz or at least had a big support team here if needed and Loc8 does.

Cons: The initial data migration was pretty easy, the integration with existing systems works really well. I guess the hardest part was the process for making the decision to migrate from our previous system to this. Its hard to get internal people motivated to make a change for the long term sake of the business. I guess that's the same with all decisions that are a key part of ops.

Overall: Cost reduction, smoother job flow, more consistent delivery of jobs to tradies, tracking jobs, reporting, visibility, fraud reduction. Easy to work with both internal guys on tools and external contractors.

Vendor Response

by Loc8.com on April 03, 2018

Hi Jon,

Thank you very much for taking the time to write a review about our software, we appreciate and value your feedback.

We are glad to know that you are satisfied with our product! Customer experience/satisfaction is at the epicentre of our business strategy!

Best regards,
The Loc8 Team

I love Loc8 and am looking forward to the upgrade to the new platform

Apr 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
Likely

Pros: The software is easy to use, it works well and captures everything that we need to do to facilitate our business requirements.

Cons: Internal issues only - that all our staff don't use the web form as it should be used but I am looking forward to the new web form, and training our staff to log there jobs.

Overall: Easy to use

All property information in one place

Reactive maintenance, work orders and invoice details all accounted for in the system

Preventative maintenance work orders issued according to the schedule manager - proof of maintenance completed and invoiced - if necessary there for auditing purposes

Reports easy to run for departments or hubs

The ability to continually track information what still needs to be completed

Track orders by Supplier

Track orders by Sites

Vendor Response

by Loc8.com on April 04, 2018

Hi Alexandra,

Thank you very much for taking the time to write a review about our software, we appreciate and value your feedback.

We are glad to know that you are satisfied with our product! Customer experience/satisfaction is at the epicentre of our business strategy!

Best regards,
The Loc8 Team

Fairly easy to navigate, some changes required to tailor it to my liking.

Jun 05, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
Likely

Pros: Much more open and navigational than V3. Able to have more control over jobs and the information within them.

Cons: When opening a job with 1 click, small window opens with brief details, Good! but the bad part is when double click - window opens fully, then < to exit back to the list of jobs, the page refreshes and it starts at the top of the list of jobs instead of where I was when I clicked to open the job. As a result I have to scroll down through over a 150 jobs to find where I was before I opened the job in full. This is a tedious task as I have to wait for the information to re-download. If this is done multiple times per hour I am losing time.

My suggestion is, when the job is opened in full then closed, the list of jobs remains the same as when the job is opened with one click for a brief view. Or, open in full view as a separate window so the job list is not affected and remains at the same location.

Overall: Quickly and efficiently manage multiple jobs.

Vendor Response

by Loc8.com on June 06, 2018

Hi,

Thank you very much for taking the time to write a review about our software, we appreciate and value your feedback.

We are glad to hear that your experience with the new version of our platform is satisfying. We are constantly trying to improve our solution to make it seamless and intuitive to all our users.

We take note of the feedback you've listed in your review and we will make sure that this information gets passed onto our Product Team.

In the meantime, if you need any assistance to navigate your way around the new Loc8 system, please don't hesitate to get in touch with us. We are always happy to help our customers!

Best regards,
The Loc8 Team

Every Field Serviceman's Must-Have

Oct 09, 2018
5/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Seamless run from app to website. Team and customers can see and communicate in real time, in one place!

Cons: The limited abilities of tutorials or guidance without reading hours of text... more videos on YouTube would even work. We have also noticed that we need to be able to customize more texts & e-mails between clients, customers and technicians.

Overall: Running a handyman company in the Las Vegas desert became much easier with the application and it's dire and communication between clients, technicians and dispatch. We still need more help setting up our system, however we have had great reviews from our team and users on awesome confirmation notifications of both appointments and status updates! Greatly looking forward to trialing properly and integrating new customers into this easy to operate program! It would help if there were 24/7 customer service to aide in the setup outside of Australian timezones.

Vendor Response

by Loc8.com on October 11, 2018

Hi Willoughby,

Thank you very much for taking the time to write a review about our software, we greatly appreciate and value your feedback!

We are continuously working on all aspects of our apps, user interface included, to provide a good and seamless user experience. If you ever need assistance with your Loc8 system, please don't hesitate to get in touch with us, one of our Support Team members will be happy to help!

We are working on some better documentation and tutorials, you should see that release over the coming weeks and months.

Best regards,

The Loc8 Team

One of The Best Service Management Softwares

Aug 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Very easy to use we were up an running in a very short time, The job management and engineer allocation were fantastic, simple to use and the ability for Admin staff to see the engineer was onsite was very useful,

I did not get time to test the asset management fully but what I did test worked very well

Cons: very little to not like with this product, the asset management was a little fiddly at first until I learned my way around

Overall: Overall this product was a pleasure to use packed full of features, we tested this product and three others ready for future additions to our team and this one came out top

Vendor Response

by Loc8.com on August 06, 2018

Hi Phil,

Thank you very much for taking the time to write such positive review about our software, we greatly appreciate and value your feedback!

We are pleased to know that you are satisfied with your Loc8 experience as we are continuously working on ways to improve our platform to make it always more intuitive and effective.

Best regards,
The Loc8 Team

Ive had a great time using this software! The only thing is glitches I can't fix in beta version.

May 05, 2018
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money

Pros: I love that I can quote and dispatch to workers the jobs and keep the time management! Love it! Shows me my efficiency. Freaking rocks. And that it's all pretty darn simple.

Cons: I hate that I can't send an invoice! Like what the heck! I can quote, manage workers in/out times, dispatch. But when it's all said and done, I can't get paid. I have to outsource that. Lame.

Vendor Response

by Loc8.com on June 06, 2018

Hi,

Thank you very much for taking the time to write a review about our software, we appreciate and value your feedback.

We are glad to know that in overall, you are satisfied with our product! You'll be happy to know our QuickBooks Integration is not far off, and Xero integration is already working. In the meantime, don't hesitate to get in touch with our Support Team if you have any questions.

We are here to make your Loc8 experience pleasant and seamless!

Loc8 to QuickBooks Online Integration ==> http://help.loc8.com/using-loc8-browser/integrations/loc8-to-quickbooks-online-integration

Best regards,
The Loc8 Team

I have demo'ed many APPs/Programs and by far LOC8 is the best!

Jul 19, 2018
5/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Likely

Pros: 1)User-Friendly; options that we need for dispatching and tracking jobs are all in place and formatted in a logical and proper manner. The map view is also very useful which allows for viewing of the number of jobs in an area.

3) Pricing and affordability for a small company as ours .

Cons: 1)The inability to sort the "jobs view" with selected views. Every time we check off required fields such as "due by", "reference" and others it only sorts it once and then goes back to default view.

2)The other issue is no calendar view

Overall: Job scheduling and tracking

Vendor Response

by Loc8.com on July 31, 2018

Hi Eric,

Thank you very much for taking the time to write such positive review about our software, we appreciate and value your feedback!

We will keep on working hard to make Loc8 an always more intuitive and user-friendly solution!

Naturally, your comments regarding jobs and calendar will be passed onto our Product Team.

Best regards,
The Loc8 Team

Easy to use, was able to get it up and running in no time. I always know what i have in stock now

Jul 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: What I like most about this software is the inventory management. I use to have a huge mess in inventory before and this has helped tremendously. I have a much better grasp on my inventory and have stopped buying items I know I have in stock but cant seem to find.

Cons: The quoting feature was a bit difficult to use. Seems over complicated when I want to just add descriptions and a price at the end but it doesn't seem to support this feature and you must make an item for everything. Very inconvenient

Overall: Better Inventory Management

Vendor Response

by Loc8.com on July 19, 2018

Hi Anthony,

Thank you very much for taking the time to write such positive review about our software, we appreciate and value your feedback!

Your comment will definitely be passed onto our Product Team and we will keep on working hard to make Loc8 an always more intuitive and user-friendly solution!

Best regards,
The Loc8 Team

It is very hard to save data.

Oct 25, 2016
5/5
Overall

2 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money

Comments: It is very hard to save data. sometimes we try to put some data inside, but it is very hard to save data, once we find it out, we have to put the data again.

Vendor Response

by Loc8.com on November 07, 2017

REVIEW RELATED TO 2015 LOC8 SYSTEM | New 2017 version available!

Hi Vivian,

Thank you for taking the time to write a review about our software!

We understand your frustration regarding certain aspects of our platform and we couldn¿t agree more with some of the points you raise.

As a result, we have been working hard to develop an advanced version of our platform in order to thwart these issues that you and other customers have faced using the previous version of our software.

We encourage you to take advantage of the 14-day free trial so you can take note of the significant improvements. Our support team will get in touch with you and they will do their very best to optimise your Loc8 experience!

Even though you have experienced some inconveniences using our system in the past, we can assure you that customer service is at the epicentre of our business strategy!

Sincerely,
The Loc8 Team

Great app

Nov 02, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: The accuracy and consistency

Cons: The captured new asset is still confusing and not really understanding how to capture new asset properly

Overall: It's easy to use and also time saving on jobs just asset capturing is still a bit grey on how to put information of items on as a new asset but the system is extremely good

Recommendations to other buyers: It's gear and easy to use when trained properly and it does run battery down

Vendor Response

by Loc8.com on November 07, 2017

REVIEW RELATED TO 2015 LOC8 SYSTEM | New 2017 version available!

Hi Siaosi,

Thank you very much for taking the time to write a review about our software, we really appreciate and value your feedback.

Customer service is at the epicentre of our business strategy so we are very pleased to know that you appreciate your Loc8 experience!

Best regards,
The Loc8 Team

Best app for the field

Oct 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: My favorite feature of Loc8 is it's ability to communicate seamlessly between my dispatch, my clients and my technicians!

Cons: The lack of ability to customize the Loc8 lite. I need to be able to adjust what info is sent to my clients vs tech team.

Overall: My business is strictly field service and Loc8 makes my job so much easier, allowing my time to be properly managed without unnecessary extra work or communication. Loc8's ability to communicate seamlessly between my dispatch, clients and technicians, truly helps my business tenfold! I look forward to using this service to streamline my business here in Las Vegas!

Vendor Response

by Loc8.com on November 18, 2018

Hi Heath,

Thank you for your review and we appreciate the kind comments. Our Pro and Pro+ editions have some more functionality around notifications and customisations. Please don't hesitate to contact us if you need any help around upgrading.

Thank you,

The Loc8 team.

Capterra loader

Excellent for tracking records for a smaller business.

Jul 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Easy to use, easy to download documents. Ease of access for other users to track your information. Professional quality. Easy to print documents. Holds large files.

Cons: Would like an easier way to search jobs. Multiple search tools. Times out quickly have to sign in again. Will freeze frequently.

Overall: Ability to track our jobs and material.

Vendor Response

by Loc8.com on July 12, 2018

Hi Lois,

Thank you very much for taking the time to write a review about our software, we appreciate and value your feedback.

We are glad to know that you are satisfied with our product! Customer experience/satisfaction is at the epicentre of our business strategy!

Best regards,
The Loc8 Team

Absolutely brilliant!

Jan 12, 2014
5/5
Overall

Comments: Absolutely brilliant! Hi-end software to suit any challenging environment you can possibly imagine. Provides transparency to multidisciplinary teams at multiple locations, enables efficient collaboration. Implementation is swift and professionally guided by Loc8 Project managers. Highly recommended

Pros: - Cloud hosted - 99,9% configurable - Powerful filtering engine - Powerful reporting engine - Illustrative dashboards - Smartphone apps - Bulk editing of data - Efficient import and export of data - Full telephone and email support

Cons: - Inventory management module can be developed to achieve flexibility and efficiency

Vendor Response

by Loc8.com on January 12, 2014

Thank you for the kind review Brendan. It has been a pleasure to work with Care Flight and we look forward to a great relationship going forward. We are actively improving some of the inventory aspects of Loc8, particluary on the smartphone app, so watch out for the next release this quarter.

This had made things more organized for us!

Jul 13, 2018
5/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

1 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Extremely
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Pros: We went from a paper to all digital system with loc8. We are more organized and ready for the future!

Cons: Still lots of growing to do for loc8 but I see them eventually becoming a solid application and system if they keep pushing.

Overall: Went from paper to digital.

Vendor Response

by Loc8.com on July 17, 2018

Hi Nick,

Thank you very much for taking the time to write a review about our software, we appreciate and value your feedback.

We are glad to hear that you are satisfied with your Loc8 experience!

Don't hesitate to let us know if you would like further assistance with your Loc8 system. We are here to help!

Best regards,

The Loc8 Team

Loc8 Review

Aug 05, 2010
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Pros: Easy to use

Real time updates

Reliable

Great support

Cons: Can't think of any

Overall: Broad Services Pty Ltd manages a variety of commercial property maintenance service contracts that vary in size and nature. Due to the large amount of information for sometimes very urgent tasks we were searching for an online job booking system that would be fast, flexible and reliable to provide real time service to all our clients. Loc8 Software as a Service has provided this for us. Loc8 has been invaluable in helping us continually achieve top service results .

We have recently increased our service area to include outer regional areas of Victoria which would not have been possible without the use of Loc8 and its ability to convert work orders to SMS.

The Loc8 support team have always been very helpful with their training and we would have no hesitation in recommending the use of their Software as a Service.

Excellent Product

Jul 31, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I love all of the features the software offers.

Cons: I cannot think of any cons! It does everything I need it to do.

Overall: I am now able to run my entire business from one application!

Vendor Response

by Loc8.com on August 02, 2018

Hi Aaron,

Thank you very much for taking the time to write such positive review about our software, we appreciate and value your feedback!

We are continuously working on ways to improve our product to make it always more intuitive and effective.

Best regards,
The Loc8 Team

Great piece of agile software

Oct 25, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: Implemented this at an electrical engineering company. The implemenation process was smooth with Loc8 experts on hand every step of the way. The software itself enabled head office to schedule jobs for an aircon maintenance project, with functionality being constantly updated to address our growing requirements

Vendor Response

by Loc8.com on November 07, 2017

REVIEW RELATED TO 2015 LOC8 SYSTEM | New 2017 version available!

Hi Scott

Thank you very much for taking the time to write a review about our software, we really appreciate and value your feedback.

Customer service is at the epicentre of our business strategy so we are very pleased to know that your Loc8 experience is a success!

Best regards,
The Loc8 Team

Capterra loader

What we like about Loc8

Sep 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The simplicity of the user interface that allows you to navigate through it easily.

The ability to setup up items for yourself and your team easily

The ability to customize the jobs options and work orders

Cons: The app is kinda large. We had lagging issues on some devices

Overall: Excellent

Vendor Response

by Loc8.com on September 13, 2018

Hi Kenton,

Thank you very much for taking the time to write such positive review about our software, we greatly appreciate and value your feedback!

We are pleased to know that you are satisfied with your Loc8 experience as we are continuously working on ways to improve our platform to make it always more intuitive and effective.

Best regards,

The Loc8 Team

Ease of use

Oct 25, 2016
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Comments: Loc8 is a great tool for scheduling all your maintenance and calibration requirements. Most of all it is an excellent tool for inventory control. All in one location, nothing will go missing.

Vendor Response

by Loc8.com on November 07, 2017

REVIEW RELATED TO 2015 LOC8 SYSTEM | New 2017 version available!

Hi Daniel,

Thank you very much for taking the time to write a review about our software, we really appreciate and value your feedback.

Customer service is at the epicentre of our business strategy so we are very pleased to know that your Loc8 experience is a success!

Best regards,
The Loc8 Team

Great Software and staff

Oct 25, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: I find that software is only as good as the support you receive with it, the guys at Loc8 have been great with any questions or problems I run into.

Vendor Response

by Loc8.com on November 07, 2017

REVIEW RELATED TO 2015 LOC8 SYSTEM | New 2017 version available!

Hi Lucio,

Thank you very much for taking the time to write a review about our software, we really appreciate and value your feedback.

Customer service is at the epicentre of our business strategy so we are very pleased to know that your Loc8 experience is a success!

Best regards,
The Loc8 Team

Very good service

Oct 25, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: Extremely good service, easy to use and incredibly useful. I use this instead of eircode because it is much more useful and easy to use

Vendor Response

by Loc8.com on November 07, 2017

REVIEW RELATED TO 2015 LOC8 SYSTEM | New 2017 version available!

Hi Niall,

Thank you very much for taking the time to write a review about our software, we really appreciate and value your feedback.

Customer service is at the epicentre of our business strategy so we are very pleased to know that your Loc8 experience is a success!

Best regards,
The Loc8 Team

Fast, excellent and reliable

Oct 25, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: I have been using loc8 for almost a year and its been very reliable and workable, i have recommended to all my friends.

Vendor Response

by Loc8.com on November 07, 2017

REVIEW RELATED TO 2015 LOC8 SYSTEM | New 2017 version available!

Hi Zulfiqar,

Thank you very much for taking the time to write a review about our software, we really appreciate and value your feedback.

Customer service is at the epicentre of our business strategy so we are very pleased to know that your Loc8 experience is a success!

Best regards,
The Loc8 Team

The response from LEM is always pretty fast. And they are really nice and very helpful.

Jul 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy and fast, also the connection between the university and the LEM is very good. I really enjoy using this software.

Cons: I do not have any comments on the software, and I really like this software so far. Everything is going pretty well.

Overall: Making research easy and efficient.

Vendor Response

by Loc8.com on July 19, 2018

Hi Yunpei,

Thank you very much for taking the time to write such positive review about our software, we appreciate and value your feedback!

We will keep on working hard to make Loc8 an always more intuitive and user-friendly solution!

Best regards,
The Loc8 Team

Very helpful tool for field service management

Mar 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Auto timer for repair time.

Automatic distance counter + GPS tracker.

Barcodes database for replacement parts.

Cons: Mobile App has strong tendencies to crash (both on android and iPhone).

App can be used only on one mobile device at same time.

Vendor Response

by Loc8.com on April 03, 2018

Hi Damian,

Thank you very much for taking the time to write a review about our software, we appreciate and value your feedback.

We are glad to know that you are satisfied with our product! Customer experience/satisfaction is at the epicentre of our business strategy!

Best regards,
The Loc8 Team

Capterra loader

IT just works

Jul 13, 2018
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: I am able to track my workorders of all my techs and me so i can bill right and fast as well i love how simple the site is

Cons: Some times the app will not save what you have done this causes me to lose all the needed info to bill

Vendor Response

by Loc8.com on July 17, 2018

Hi Chris,

Thank you very much for taking the time to write a review about our software, we appreciate and value your feedback.

We are glad to hear that you are satisfied with your Loc8 experience!

Do let us know if you need assistance with anything!

Best regards,

The Loc8 Team

Loc8 Review

Nov 03, 2016
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The ability to show when particular equipment is moved from one location to another. The ability to produce work orders.

Cons: Nothing negative so far.

Overall: We are still at the implementation stage of using Loc8 but I can see the benefit this software will have for our company. Loc8 is a great tool for equipment tracking and asset management.

Recommendations to other buyers: We are only at the implementation stage so it is hard to comment on this until it is put into use.

Vendor Response

by Loc8.com on November 07, 2017

REVIEW RELATED TO 2015 LOC8 SYSTEM | New 2017 version available!

Hi Jenny,

Thank you very much for taking the time to write a review about our software, we really appreciate and value your feedback.

Customer service is at the epicentre of our business strategy so we are very pleased to know that your Loc8 experience is a success!

Best regards,
The Loc8 Team

I find that loc8 makes too many things too hard, it can be so easy, why isn't it?

Jun 04, 2018
4/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

4 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
Likely
Extremely
Likely

Pros: I like the drag and drop option. I like the colour code of statues, even though i feel like more colours should be added.

Cons: Unable to add new locations. To add, copy or amend a vendor comment you have to open a whole new small window, why? Unable to highlight tasks and sort by quantity, assets, items... this gets particularly frustrating when there are more than 6 tasks in the job. Also when there are more jobs it gets so hard to amend status or vendor comment to the bottom 3 tasks. Every day template ID has to be added and you are not able to move it to the front, where it belongs, as this is the number one identifier of tasks. Our job requires to know the quantity of jobs in certain statuses. This can get very hard, it would be great to save some statuses to the side bar like with the old version. To enter warranty details, you have to start at 1970! Unable to delete task, everyone makes mistakes! the window to add a new task and makes it hard to identify the correct task. To add pencil notes to a task you have to work with a way too small window, which you are unable to edit or delete after you hit save. After a certain amount of time you are unable to change the status or anything to a task.

Overall: We have to use this software to work with a client.

Vendor Response

by Loc8.com on June 06, 2018

Hi Alexandra,

Thank you very much for taking the time to write a review about our software, we appreciate and value your feedback.

We are aware of the fact that you are currently required to use a restricted portal of Loc8 as part of your contract with a larger organisation.

If you would like, we could organise a call with one of our Support Team members to present you the actual features and benefits of the Loc8 platform which are dramatically different from what you are currently experiencing with this portal.

Do let us know when you have time for a call, we would be pleased to continue this conversation with you!

Best regards,
The Loc8 Team

Capterra loader

Great Field Service App

Sep 24, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: The , most important feature, to me is the ability to create a job from within the app, on the fly. Many FSM apps force a user to go to the website via browser to add certain information. I realize that's on purpose, to limit junk information being input into your system, however for smaller companies like me its critical to be able to perform all functions within the app.

Cons: It appears there are certain features that are not in the freemium version. I would like it if there was a way to perform an extended demo of those items. also, It would be great if items not included in the freemium could be on a menu based subscription.

Lastly, where most of these softwares fail, in my opinion, is bulk export of everything. I.e. - if I ever cancel for any reason, I should be able to bulk export all of my pictures, files, notes, contacts, work orders, invoices, etc . most either have very limited export options or require manual export per job, etc.

Overall: So far its been great. I switched because my last FSM software increased the pricing and/or changed the pricing structure. Since I am a very small service company specializing in life safety inspections, I don't always need the routing, GPS tracking, auto emails and SMS, etc. Many programs now days either lump the few options I need (tasks, subtasks, portal, branding, etc) with numerous functions I would never use. This usually prices it out of a reasonable range.....

Vendor Response

by Loc8.com on October 08, 2018

Hi Brandon,

Thank you for your feedback and review. We will get in touch with you soon regarding a demo of the premium features!

Regards,

The Loc8 Team

Loc8 Review

Nov 15, 2016
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Comments: We use Loc8 to manage a large scale government Facility Management contract that commenced in April 2016. I have found the team at Loc8 very professional and accommodating to work with during our customisation process for integration with our client's IT Systems.

The Loc8 interface is extremely user friendly and the service stability is very good.

There are still some features to be added to Loc8 in the coming months that will further enhance our ability to administer the contract. We are very much looking forward to enhanced reporting functionality and moving to HTML, which will allow our field staff to operate the full interface of Loc8 on a tablet.

The Customer Support provided is excellent, any critical issues are always addressed promptly.

We are looking forward to working further with the Loc8 team to develop features that will be beneficial to both parties. Overall we are very happy with our investment.

Vendor Response

by Loc8.com on November 07, 2017

REVIEW RELATED TO 2015 LOC8 SYSTEM | New 2017 version available!

Hi Ben,

Thank you very much for taking the time to write a review about our software, we really appreciate and value your feedback.

Customer service is at the epicentre of our business strategy so we are very pleased to know that your Loc8 experience is a success!

Best regards,
The Loc8 Team

Loc8 software

Nov 02, 2016
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: Can use it on mobile phone

Cons: Not as responsive

Overall: I use it for work applications but find it can be complex to use at times. Sometimes it's difficult to update applications, not sure if it's server issues or software problems

Recommendations to other buyers: None

Vendor Response

by Loc8.com on November 03, 2016

Hi Reedwaan,

Thank you for taking the time to write a review about our software!

We understand your frustration regarding certain aspects of our platform and we couldn¿t agree more with some of the points you raise.

As a result, we have been working hard to develop an advanced version of our platform in order to thwart these issues that you and other customers have faced using the previous version of our software.

We encourage you to take advantage of the 14-day free trial so you can take note of the significant improvements. Our support team will get in touch with you and they will do their very best to optimise your Loc8 experience!

Even though you have experienced some inconveniences using our system in the past, we can assure you that customer service is at the epicentre of our business strategy!

Your feedback has helped us to improve our system, so now let us return the effort and see how we can help you improve your business too!

Sincerely,
The Loc8 Team

quite easy to navigate

Jun 05, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: how quick you can navigate thru our daily tasks and how quick it closes a work order and submit our claims for payments

Cons: how sometimes it keeps freezing the screen whenever we need to check a very long contractor claim as it wont let us open all the lines at once.

Vendor Response

by Loc8.com on June 06, 2018

Hi Claudia,

Thank you very much for taking the time to write a review about our software, we appreciate and value your feedback.

We are glad to know that you are satisfied with our product! We would love to make your Loc8 experience even more enjoyable, therefore, please do let us know if you would like one of our Support team members to get in touch with you to further discuss the issue you've mentioned in your review.

Best regards,
The Loc8 Team

Loc8 not bad i'd give it an 8

Nov 03, 2016
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Different filters to find exactly what you want/need

Cons: Sometime very slow and needs to be closed and rebooted

Overall: For all the filters you can use to find things you need its a great program, the use of the enter button instead of the Apply button would be nice though.

The program has it's up's and down's has a tenancy to be Slowca8 sometimes at least once a day it has to be rebooted.

But for the most part it's practical for what we need it for.

Recommendations to other buyers: When you type in a Work order or site etc you have to hit apply with your mouse, being able to hit enter as you are already on the key board typing would be good

Vendor Response

by Loc8.com on November 07, 2017

REVIEW RELATED TO 2015 LOC8 SYSTEM | New 2017 version available!

Hi Chris,

Thank you very much for taking the time to write a review about our software, we really appreciate and value your feedback.

Customer service is at the epicentre of our business strategy so we will keep on working hard to optimise your Loc8 experience!

Best regards,
The Loc8 Team

It does what we need it to and is easy to use

Mar 30, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: I like how we can put in appointments for our technician and he gets notified right away, that has really helped him to stay on top of things. I also like the different options as far as appointment status go, definitely helps to differentiate between our customer needs and is very easy to organize.

Cons: I wish there was more capability of color coding instead of the simple blue and gray. For instance, it would be nice to know which appointments were cancelled versus completed without having to open up each ticket.

Overall: We were looking for a way to help our field technician stay organized and let us know which calls were outstanding without having to go through all his paperwork. Loc8 was our solution and so far, it's working great! He gets pinged as soon as I put in a call so he is able to contact our customers sooner and in turn, get their spas fixed sooner. It has been a big help

Vendor Response

by Loc8.com on April 03, 2018

Hi Cheryl,

Thank you very much for taking the time to write a review about our software, we appreciate and value your feedback.

We are glad to know that you are satisfied with our product! Customer experience/satisfaction is at the epicentre of our business strategy!

Best regards,
The Loc8 Team

Worth It!

Oct 05, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Loc8 is very easy to use once you have gotten your head around it, i've managed to get all our customers uploaded by a simple upload tool and got everything setup and ready to go. handy feature for users to see where other users are providing they have checked into the sites they visit. Very helpful support, managed to get any queries sorted easily.

Cons: Not much to say that's bad, The only down side for me was that Loc8 is based in Australia and i'm in the UK so the time difference makes a big impact on support questions. This cant be helped so doesn't pose a problem for me.

Overall: Excellent customer service, Very helpful with queries, Easy to setup, Easy to use, Good functionality.

Vendor Response

by Loc8.com on October 11, 2018

Hi Adam,

Thank you very much for taking the time to write a review about our software, we greatly appreciate and value your feedback!

We are continuously working on all aspects of our apps, user interface included, to provide a good and seamless user experience. If you ever need assistance with your Loc8 system, please don't hesitate to get in touch with us, one of our Support Team members will be happy to help!

Best regards,

The Loc8 Team

Working under strict time constraints

Nov 02, 2016
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: very detailed

Cons: everyone on staff must be trained on this. Not value for money

Overall: I think Loc8 is okay but frustrated how everything is automated and geared to minute by minute charges. All based on profit but value for profit not exciting.

Vendor Response

by Loc8.com on November 07, 2017

REVIEW RELATED TO 2015 LOC8 SYSTEM | New 2017 version available!

Hi Andrew,

Thank you very much for taking the time to write a review about our software, we really appreciate and value your feedback.

Customer service is at the epicentre of our business strategy so we are very pleased to know that your Loc8 experience is a success!

However, we understand your frustration regarding certain aspects of our platform and we couldn¿t agree more with some of the points you raise.

As a result, we have been working hard to develop an advanced version of our platform and we strongly encourage you to take advantage of the 14-day free trial so you can take note of the significant improvements. Our support team will get in touch with you and they will do their very best to optimise your Loc8 experience!

Best regards,
The Loc8 Team

Loc8 is pretty much exactly what I was looking for. It has all the features I need. Service great.

Jul 09, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: It has all the features I need and the screens are easy to follow and are not crowded. They have both the desktop version and the mobile phone version for both Android and Apple.

Cons: There was a bug in the system that is currently being addressed. They got onto it as soon as I made them aware of it.

Overall: The ability to manage the warranty period on new builds in a more efficient manner.

Vendor Response

by Loc8.com on July 12, 2018

Hi Edo,

Thank you very much for taking the time to write a review about our software, we appreciate and value your feedback.

We are glad to know that you are satisfied with our product! Customer experience/satisfaction is at the epicentre of our business strategy and we will keep on doing our best to make Loc8 an intuitive and user-friendly platform.

Best regards,
The Loc8 Team

ARA Group - Premier Building Services Company

Aug 12, 2010
4/5
Overall

4 / 5
Ease of Use

5 / 5
Customer Support

Pros: Template driven asset library which can be customised to suit any type of asset.

Very functional Helpdesk with good SLA management and notifications system based on both incident and workorder status.

Web based application, providing quick and simple access to users anywhere, anytime.

Fully integrated Mobile applications that eliminate paperwork, enhance field workforce efficiency, provide real time asset/maintenance feedback and speed up invoicing.

Asset-centric system that provides historical maintenance data down to the asset level, including individual faults and fault rectification status.

A very flexible set and forget planned maintenance scheduling system that auto creates/dispatches workorders when required.

Excellent dashboard reporting tool. Many other really great features and benefits I don't have time to list.

Cons: Reporting is easy to use and functional but can't produce comprehensive custom reporting.

Overall: I highly recommend that organisations (large or small) looking for enterprise grade asset management, CMMS, and helpdesk functions neatly packaged into a single on-line system, take a good look at Loc8. You won't be disappointed.

Good software for the right business model

Aug 04, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Great customer service, fairly easy to use software

Cons: Cost and it just wasn't the best fit for our business

Overall: We were looking For an easy to use software for scheduling technicians and completing quotes out in the field. We are a small company but are growing quickly and are hoping to find a software that will help us expand and grow without breaking the bank

Vendor Response

by Loc8.com on August 06, 2018

Hi Elizabeth,

Thank you very much for taking the time to write a review about our software, we greatly appreciate and value your feedback!

We are pleased to know that in overall, you are satisfied with your Loc8 experience. If you require any assistance with your Loc8 system, we would happily get one of our Support Team members to get in touch with you.

Simply let us know!

Best regards,
The Loc8 Team

Loc8 use in commercial property management

Dec 07, 2011
4/5
Overall

3 / 5
Ease of Use

5 / 5
Customer Support

Pros: 1. There are a wide range of options in relation to areas to input information

2. Reports can be generated for any and all information within the programme

3. The programme can be tailored to meet any requirements

4. Customised maintenance schedules are available

5. Self generated work orders for scheduled and preventative maintenance

6. The entire programme is user friendly

Cons: 1. A few glitches in relation to server size and availability and some connections issues when editing large amounts of information, although this is probably due to our network connection speeds to the hosted Loc8 system.

2. Unable to custom design PDF output of work orders as of yet.

Overall: Overall I would definitely recommend this programme for use in the commercial real estate sector in relation to facilities and asset management. Loc8 successfully lends itself to a wide range of industries.

Vendor Response

by Loc8.com on October 31, 2016

Hi Loren,

Thank you very much for taking the time to write a review about our software, we really appreciate and value your feedback.

Customer service is at the epicentre of our business strategy so we are very pleased to know that your Loc8 experience is a success!

Best regards,
The Loc8 Team

Capterra loader

Straight Forward and User Friendly

Oct 04, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: During the start-up period of my business, I went through the trial periods of several task management and technical dispatch programs. Jobber, Housecall, Thumbtack and then Loc8. While Jobber and Housecall are over complicated with hidden fees attached everywhere, I found Loc8 to be very intuitive and very affordable in the long run and the trial is completely free. All of those programs require you to modify and manually tweak the settings at some point so the easier a program like Loc8 is to use, the more time you can dedicate to developing your business and getting projects done.

Cons: Being entirely cloud based can have it's downsides in the field when connectivity is spotty.

Overall: It's so simple to use that I can refer associates and colleagues to open jobs, they can do the job and I get a finders fee. I don't even have to touch the job technically, I can get paid.

Vendor Response

by Loc8.com on October 09, 2018

Hi Corwin,

Thank you very much for taking the time to write such positive review about our software, we greatly appreciate and value your feedback!

We are pleased to know that you are satisfied with your Loc8 experience as we are continuously working on ways to improve our platform to make it always more intuitive and effective.

Best regards,
The Loc8 Team

Phil B review

Nov 02, 2016
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to navigate

Overall: Overall Loc8 is a easier app to navigate once I had a few goes at it. There are some issues at times where the app shuts down midway through inputting data and the ability to search by the serial number of an item would be helpful, currently I only know how to search by the barcode/id #, if the item I have lost its barcode I have to input it as a new item which then doubles up that item on the register. Also if I am in an area with no mobile reception and creating a new item and task I can't access the area to input the whole description of that item in "view". Other than those issues I like the app.

Vendor Response

by Loc8.com on November 07, 2017

REVIEW RELATED TO 2015 LOC8 SYSTEM | New 2017 version available!

Hi Phillip,

Thank you very much for taking the time to write a review about our software, we really appreciate and value your feedback.

Customer service is at the epicentre of our business strategy so we will keep on working hard to optimise your Loc8 experience!

Best regards,
The Loc8 Team

Difficult to get paid

Oct 25, 2016
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money

Comments: We have a dozen devices with Loc8, many with multiple daily jobs, so we have a very good feel about the software.

I suppose accountability is the big plus for with photos and comments our admin certainly knows what is happening, in real time.

The one problem we gave us when there are several different jobs in one work order which often is completed by different teams .... ie fencing and clearing fencing line( trees etc) are done separately. Because we cannot access charges our end of Loc8 we end up doing a lot of manual book work which in today's world shouldn't happen.

We have approached you about this but result.

We have also enquired about our own Loc8 for work other than HNZ .... we still wait after 2 years

My Accountant can explain our problem better ... talk to Sam on 04 5286007

Thanx

Rodney

Vendor Response

by Loc8.com on November 07, 2017

REVIEW RELATED TO 2015 LOC8 SYSTEM | New 2017 version available!

Hi Rodney,

Thank you very much for taking the time to write a review about our software, we really appreciate and value your feedback.

Customer service is at the epicentre of our business strategy so our support team will get in touch with you and they will do their very best to optimise your Loc8 experience!

Best regards,
The Loc8 Team

Capterra loader

Too expensive

Aug 06, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: Very orgaized way to keep track of clients and employees

Cons: Deceptive costs... and i wasted 20 hours entering data

Overall: I did a 14 day free trial for what was advertised as a month service. After I spent 20 hours entering data I seen my updated cost of a month.

Vendor Response

by Loc8.com on August 26, 2018

Hi Aimee,

Thank you very much for taking the time to write a review about our software, we greatly appreciate and value your feedback!

You should not be getting charged since you are using the free version of our software. One of our Support Team members is going to contact you shortly!

Best regards,
The Loc8 Team

Capterra loader

Loc8 Free version for Field Operations

Oct 09, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Of course being a free service for someone who doesn't need all the bells and whistles is a great benefit but beyond that the program and app works great and feels like a well supported software rather than a free version that is just there to bait the hook.

Cons: been hard to enter Geo Codes when there is no address for a construction site. I haven't delved too much into this as it does't come up a lot.

Overall: I have just started using this product but so far the experience has been all positive

Vendor Response

by Loc8.com on October 14, 2018

Hi Greg,

Thank you for your review and we appreciate the kind comments. If you ever need anything, please do not hesitate to contact us.

Thank you,

The Loc8 team.

Capterra loader

Solid

Sep 10, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: Flexibility is solid. It can be used for multiple industries.

Cons: Price. Would love to see more value for the price.

Vendor Response

by Loc8.com on September 13, 2018

Hi Scott,

Thank you very much for taking the time to write such positive review about our software, we greatly appreciate and value your feedback!

We are pleased to know that you are satisfied with your Loc8 experience as we are continuously working on ways to improve our platform to make it always more intuitive and effective.

Best regards,

The Loc8 Team

Fairly Straight forward application to use, looking forward to the new features that are to be added

Apr 05, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Clean and basic user interface. Very easy to deploy and mobile application works well. Found that the customer service is very responsive and personal.

Cons: The browser version has experienced some downtime. Most likely to the dev of the application as it is still somewhat in Beta stages.

Overall: Currently able to manage and run our small field staff with ease

Vendor Response

by Loc8.com on April 09, 2018

Hi Mike,

Thank you very much for taking the time to write a review about our software, we appreciate and value your feedback.

We are glad to know that you are satisfied with our product! Customer experience/satisfaction is at the epicentre of our business strategy!

Best regards,
The Loc8 Team

Loc8 review

Nov 06, 2016
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Comments: The web browser can be slow sometimes. It takes a long time to load jobs. The app is good and user friendly.

Vendor Response

by Loc8.com on November 07, 2017

REVIEW RELATED TO 2015 LOC8 SYSTEM | New 2017 version available!

Hi Leslie,

Thank you very much for taking the time to write a review about our software, we really appreciate and value your feedback.

We understand your frustration regarding certain aspects of our platform and we couldn¿t agree more with some of the points you raise.

As a result, we have been working hard to develop an advanced version of our platform and we strongly encourage you to take advantage of the 14-day free trial so you can take note of the significant improvements. Our support team will get in touch with you and they will do their very best to optimise your Loc8 experience!

Your feedback has helped us to improve our system, so now let us return the effort and see how we can help you improve your business too!

Best regards,
The Loc8 Team

Few issues but will get there

Nov 02, 2016
4/5
Overall

2 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: The link it will have to our system. It will take away a lot of man hours and manual updates. It will save time.

Cons: That it has taken a while to be up and running to its full potential.

Overall: I don't doubt that this program will be a good resource for our techs to use, however it has taken a while to get up and running! There has been issues getting it set up to work a certain way for our company, but i believe it will be a handy tool when it is working smoothly.

Vendor Response

by Loc8.com on November 07, 2017

REVIEW RELATED TO 2015 LOC8 SYSTEM | New 2017 version available!

Hi Alyce,

Thank you very much for taking the time to write a review about our software, we really appreciate and value your feedback.

Customer service is at the epicentre of our business strategy so we will make sure that your Loc8 experience is a success for you and your techs.

Best regards,
The Loc8 Team

Very capable program

Apr 06, 2018
4/5
Overall

2 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: seems to have a lot of things to offer and use

customer mangement billing and scheduling emailing as well

Cons: I think some of the scheduling and assignment threw me off don't seem to get it

I may need more time with program or ?

I did not like the invoices the way they would look to plain to me should be more custom

Vendor Response

by Loc8.com on April 10, 2018

Hi Jim,

Thank you very much for taking the time to write a review about our software, we appreciate and value your feedback.

We are glad to know that you are satisfied with our product! We would love to make your Loc8 experience even more enjoyable so please, do let us know if you would like us to get one of our Support team members to call you.

Best regards,
The Loc8 Team

Maintaining our facilities management operation

Aug 25, 2013
4/5
Overall

4 / 5
Ease of Use

4 / 5
Customer Support

Comments: Loc8 has provided us with a solution to maintain our facilities management operation. We needed an effective simple solution to manage contractors and assets, which resulted with what we were looking for.

The system will provide a management service to identify, schedule, manage and collect all documentation. This will provide assurance that out buildings are meeting with current regulation. This service operates on line, and manages the recommendation and approval of invoices.

We have been happy with the service and their development and support team and would recommend their service.

Vendor Response

by Loc8.com on October 31, 2016

Hi Sergio,

Thank you very much for taking the time to write a review about our software, we really appreciate and value your feedback.

Customer service is at the epicentre of our business strategy so we are very pleased to know that your Loc8 experience is a success!

Best regards,
The Loc8 Team