--- title: "mHelpDesk Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is mHelpDesk the right Field Service Management solution for you? Explore 824 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/77264/mHelpDesk/reviews/" page_type: "reviews" language: "en" --- mHelpDesk 4.3 (824) [View alternatives](https://www.capterra.com/p/77264/mHelpDesk/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 16th, 2026 # Reviews of mHelpDesk Ease of use 4.3 Customer Service 4.4 ## Pros and Cons in Reviews MH Mohamed H engineerAirlines/Aviation, 201 - 500 employeesUsed the software for: More than 2 years. “Working with mHelpDesk is generally smooth and efficient, offering a user-friendly experience with powerful tools for managing field service tasks“ May 15, 2025 BL Brian L Partner Operator EngineerInformation Technology and Services, 2 - 10 employeesUsed the software for: 1-2 years. “We are still waiting for a multi-authentication tool for office logins, so this is my least favorite point.“ March 27, 2025 FW Frank W Vice PresidentConstruction, 51 - 200 employeesUsed the software for: More than 2 years. “Decent support, great with service but needs to expand its sales and reporting capabilities. If your business is service based, this is a great program for you“ January 2, 2025 FW Frank W Vice PresidentConstruction, 51 - 200 employeesUsed the software for: More than 2 years. “Lead generation and sales reporting leaves a lot to be desired.“ January 2, 2025 FW Frank W Vice PresidentConstruction, 51 - 200 employeesUsed the software for: More than 2 years. “MHelpdesk does a wonderful job managing technicians in the field, service calls and customer equipment. “ January 2, 2025 RH Rosie H IT SupportBusiness Supplies and Equipment, 2 - 10 employeesUsed the software for: Less than 6 months. “Software kept crashing a lot, didn’t really like how it all ran.“ March 6, 2025 BL Brian L Partner Operator EngineerInformation Technology and Services, 2 - 10 employeesUsed the software for: 1-2 years. “The ability to have clients log right into the portal and open tickets has been a huge plus!“ March 27, 2025 SG Shaq G Assistant managerRetail, 51 - 200 employeesUsed the software for: 1-2 years. “When I am struggling and I am trying to reach it for help it can be a delay sometimes and I am on a time crunch a lot so sometimes it reflects on me negatively“ August 2, 2024 ## Showing most helpful reviews Showing 1-25 of 824 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Mas Idayu H. Information Technology Assistant Oil & Energy Used the software for: 1-2 years ### "Great helpdesk application" July 27, 2022 5.0 Pros It's elegant in its simplicity, easy to use and does what it's supposed to. As long as you're only looking to arrange projects and make invoicing and estimates, it's a great tool. There's also a smartphone app, although it's just good for the basics. Assessments, service calls, and invoices may be done quickly and easily. Managing customer information across various employment locations is a joy. Cons There are instances when they provide upgrades that don't benefit my daily application use. Because they cater to a wide range of sectors and demands, I can see how the change would be beneficial. More of them being optional would be ideal. There is a noticeable lag in the application's response but not too serious. Review Source DB Darell B. Owner Information Technology and Services Used the software for: 2+ years ### "Field Service Software for any Business to Stay Organized" October 9, 2020 5.0 Overall I have had a really good experience, anytime I have ran into a problem which is not very often but my problems have been resolved in a professional and expediential matter that allowed my business to continue to operate. You can keep an open line of communication with your customers on work order status or any problems that arise during the work order. Pros You are able to automate your business to keep a customer database, schedule and track work orders. Billing is a breeze with in the email feature you send to your customers. They can pay directly with PayPal or Credit Card account. There is even a feature to generate leads to your business. You can customize your invoices and work orders to meet your business needs. Works on mobile Apps and integrates all your invoices to quick books. Cons When customers pay from your credit card account, you are only able to setup and activate one payment option at a time. It would be nice to have individual bank accounts set for different sections of your business model. Alternatives considered [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/) Reason for choosing mHelpDesk I really liked the customer support when I called to get information about the functions and features of their software before making a choice. I felt more serviced as a customer by working with M Helpdesk Staff. Review Source CF Chinatu F. Computer Engineer Computer Hardware Used the software for: 6-12 months ### "My Dislike of mHelpDesk" February 10, 2025 2.0 Less stress when it comes to Digital Support Pros Interface is user friendly; site is usable Cons Poor Customer service, takes a lot of time to get feedback from support team Review Source JH Julie H. Controller Construction Used the software for: 2+ years ### "Great Customer Support" May 30, 2019 5.0 Overall has been great! I went to another company and came back to MHelpDesk cause the other software just didn't work like MHelpDesk - I always get prompt and friendly service which make my job easier as I am always in a hurry. Pros It integrates very nicely with my Quickbooks - I also like that it keeps everything streamlined to make my job easier. Cons Wish there was an option to "CLOSE" the estimates so they just go away versus having to mark them inactive. Once I invoice the customer I have to mark the estimate inactive or "Sent" in the status field so I can keep it separate from the "active" or "approved" estimates - I used the estimates to keep track of my current jobs. Alternatives considered [Verizon Connect](https://www.capterra.com/p/72551/Fleetmatics-Work/) Reason for choosing mHelpDesk Their program wouldn't track customer sales tax for each job. There were also a few features that couldnt compare to MHD. Review Source Response from mHelpDesk June 3, 2019 Julie, we're thrilled to hear mHelpDesk is working well for you and helping you manage your business. Thanks for the feedback and suggestion about the estimates - we will pass it along to our Product team. Thanks for being a customer! LR Laura R. General Manager Printing Used the software for: 2+ years ### "MHelp Desk is Pretty Good " July 6, 2021 5.0 Our business services print finishing equipment so I would say this is a pretty good application to use. Pros User friendly, easy to use. And also has a timekeeper with GPS included for service technicians which is a plus. Cons Inventory items added to customer invoices do not pull out of QBO inventory until the final sync when invoicing the customer. This can lead to incorrect inventory numbers until synced. Reason for choosing mHelpDesk We actually moved from mHelpDesk to Corrigo but will probably return to MHelpDesk. Corrigo is not user friendly. Review Source MH Miles H. Owner Construction Used the software for: 2+ years ### "Functional and reliable product with ZERO updates" September 18, 2020 3.0 It's been OK. We are still using it but we are actively looking for a replacement. Of course once you invest in a product it's painful to rip it off and go with another (despite being necessary). They know this and that might be part of why they are totally complacent. Pros I like the simplicity of it. It's very simple to use and it works as expected. If your goal is to schedule jobs, create quotes, schedule estimates, and push invoices over to quickbooks it works just fine. It also has a mobile app that is sufficient for basic functionality. Cons We've been using this product for over 2 years and they haven't made one single solitary update. Zero. Not one addition to the software. In other words, they appear to have absolutely no ambition whatsoever to make the system better. No doubt this is an organizational decision. If you're looking for a very basic product that works well for what it does, mhelpdesk is fine. If you're looking for a product that will grow with you then it absolutely is not. This product is going nowhere. They have absolutely no decent way to manage memberships. The system freezes up semi-frequently (although thankfully we've never had an extended downtime) The building of estimates is very basic and you have no way of building in multiple options within the same estimate. It's very plain jane. It always will be. There are manifold bugs and usually the bugs will last for months and months and sometime once they happen they never get resolved. For example: - I can no longer export a customer list from the software. I doubt they will resolve this despite the repeated tickets. - You can no longer drag and move items around on a quote when you're using google chrome. It only works if you're using Safari. The problem is virtually nothing in the product works with Safari so you have to login just to do that one task and then go back to Chrome for everthing else. - You have to click save more than once in certain workflows in order for the page to actually save. Reason for choosing mHelpDesk We were sold on the calendar/dispatch board. Switched from [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/) HousecallPro's calendar/dispatch board was terrible. Review Source LD Leslie D. Office Manager Architecture & Planning Used the software for: 6-12 months ### "Worst CRM Of All Time" August 13, 2019 1.0 My experience with MHD has been a headache since day one. Many of the features promised do not work. They try to "trouble shoot" each issue when they arise, but can honestly say they have never actually fixed anything we've had an issue with in the last 10 months we've been using the product. I have not used anything slower since dial up internet. No one at the company can give us a straight answer as to when fixed will be implemented and everyone gives the run around to save themselves. My company speaks with them at least 3 days/wk. Pros MHelpDesk has made invoicing easier than what my company used in the past. It also allows all client information to be in one place. Cons This is the worst CRM. They have false advertising on their website claiming to be the "fastest, easiest, most powerful field service software." This could not be farther from the truth. Not only is this the SLOWEST software I have ever come into contact with, they also have the worst customer support. No one who works there knows in the ins and outs of the program and they never can give consistent answers. Our company had lost thousands of dollars by implementing this application. It simple DOES NOT WORK in the field. Our company members who use it on devices other than a computer spend HOURS uploading information because the program is so slow. It is an embarrassment to our company when using it in the field and has only been a headache from day one. Do yourself a favor and DO NOT BUY THIS SOFTWARE! Alternatives considered [Jobber](https://www.capterra.com/p/127994/Jobber/) Reason for choosing mHelpDesk Their "integrations" with Google Calendar and Quick Books which never actually worked and the ability to track inventory. Review Source Response from mHelpDesk August 14, 2019 Leslie, thank you for taking the time to leave this review. We're very sorry to hear of the challenges you had using mHelpDesk, and we'll be taking this feedback directly to our product and customer support team so we can work on doing better in the future. This isn't the experience we want our customers to have with our product. Thank you again for taking the time to let us know. RM Rita M. GM Industrial Automation Used the software for: 2+ years ### "mHelpDesk" July 17, 2019 4.0 Always have a great experience when dealing with customer service. I have been helped in a very timely manner with any issues that would pop up. Pros I like that it is easy to use and was easy to setup. The flow of the customer account is good. Cons I do not like the reporting. It is not the easiest reports to pull and when you do, sometimes does not make sense. However, I have not used the reports enough to say they are unworkable. Alternatives considered [RazorSync](https://www.capterra.com/p/130989/RazorSync/) Reason for choosing mHelpDesk We used RazorSync for several months until we decided that mHelpDesk was a better fit for our business. Review Source Response from mHelpDesk July 22, 2019 Rita, thank you for sharing your comments. We're happy to hear that the product is working for your business and that the Customer Support team has been helpful. We'll pass your feedback about the reporting to the product and engineering teams. Thanks for being a customer! SF Sylvette F. Office Manager Oil & Energy Used the software for: 2+ years ### "Poor Support - Poor Reporting" January 29, 2020 3.0 Customer services is lacking. Reports are basically non-existent. Requests to incorporate a feature to help the software grow into a more robust platform are not incorporated, in essence ignored. Opening a case for support took over 3 weeks! Software freezes and there are down-times that impact the daily operation and dispatching of technicians. Pros Clean design, simple setup. This was our first step in taking the business from paper to a software with mobile capabilities. Cons There are VERY limited reports, unable to scale a business with this software. It was a step between paper and a more robust software. Not able to count the how many reoccurring clients or the value for a specific business line item. Alternatives considered [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/) Reason for choosing mHelpDesk Cost - with that said you get what you pay for. Review Source CK Casey K. Executive Director Real Estate Used the software for: 2+ years ### "Property Management user for 5 years" May 11, 2020 4.0 Moved to mHelpdesk from paper work orders. Still using it 5 years later. We don't schedule or invoice jobs, just use the work order function. Pros Least clunky work order software we demoed. Easy for service techs to pick up. Good technical support - I think they wrote an update after one of our guys phones stopped displaying the app properly. That was pretty cool. Cons Rollout of December '19 update wasn't that smooth. Honestly, most of my complaints are issues that come from being a long-term user and having wrong codes and items from my staff cluttering up the software. Reporting is a little weak. Alternatives considered [Limble](https://www.capterra.com/p/162600/Limble-CMMS/)[BlueFolder](https://www.capterra.com/p/109930/BlueFolder/)[eMaint CMMS](https://www.capterra.com/p/100468/eMaint-CMMS/) Reason for choosing mHelpDesk Mhelpdesk was least complex. Limble was 2nd choice Review Source LH Lyric H. Operations Management Entertainment Used the software for: 6-12 months ### "Does what it advertises" April 10, 2025 4.0 Pros Ease of use, simple platform to navigate. Cons Lack of updated features and not as many updates Review Source KO Karen O. customer service Alternative Medicine Used the software for: I used a free trial ### "Great customer service " January 27, 2025 5.0 Excellent, love it how quickly you can get an answer. Pros Assistance is always there for you. Just message and right on with a good reply Cons Not at the moment, for now I like every step and way of assistance. Review Source KW Ken W. Project Manager Telecommunications Used the software for: 2+ years ### "mHelp can be helpful to your projects" September 18, 2023 3.0 mHelp was a nice upgrade from sending hand written notes (or photos or notes) to determine what staff accomplished at our client's facilities on a daily basis. Pros mHelp allowed our techs to communicate with Office Staff regarding the status of the project they are working on. If a change order is necessary, they can input the necessary parts to ensure billing for those items. Cons mHelp time keeping was not compatible with our needs and did not sinq well with our accounting software Review Source TH Tim H. President Construction Used the software for: 1-2 years ### "Great if You Have to Make Invoices in the Field" January 14, 2019 4.0 GOOD. mHelpDesk does what I need it to do. It is affordable for a small shop. It's the only software that allowed my, not-so-computer-literal, technicians to create detailed invoices in the field AND HAND IT TO THE CUSTOMER, and record payment. I would recommend it. Most of my frustrations come from having such a very functional software package and my techs have to fill out paper timesheets. All the data needed to create a timesheet exists in the Price List including Items or fields called Labor-Travel, Labor-Tech or Labor-Apprentice. The time they signed in and signed out exists in the items list of the invoice. All we need is a report that can filter this data and voila we have timesheets. Pros Support is very good. Works great if you make many invoices in the field, print them and hand them to customers. Must have internet signal. Email Invoice with Payment Button. Customer clicks the button and pays with credit card. Easily convert Estimates to Service Call to Invoice. Customer Info with multiple jobsites easily managable. Great mobile app., fluid, very functional, easy to use. Intuitive desktop platform. Works great with QuickBooks Desktop. Cons You will have to pay to retrive YOUR DATA when you leave mHelpDesk. No inventory. Don't let them fool you. You cannot create PO's and have to go to a price list, select and item, delete the quantity, and enter the new quantity everytime you want to add inventory. No inventory history. No Time sheets. Again, don't let them fool you. Technicians can sign in in the morning and sign out in the afternoon and you can print a report. That's it. No phase codes. Cannot label time entries. No way to associate payroll to billable hours/ServiceCalls/Jobs. Custom Reports? Never could create one that was usefull and I have 20 yrs experience in MS Access. Review Source Response from mHelpDesk January 15, 2019 Tim--thank you so much for this detailed and very helpful feedback! We will share it with the product team so they can explore some of the ideas that you've raised. ML Maurice L. Managing Director E-Learning Used the software for: 6-12 months ### "There Is A Requirement To Seep Up The System." February 10, 2022 5.0 When I decided to migrate to an online, cloud-based system that would help us manage our firm more efficiently, I looked at a number of options. I had a chance to speak with a couple of them. I wanted to deal with a smaller company that could provide excellent service and grow with us. MHelpdesk has made my life a lot easier. We run a home painting company, and having all of our information in one location has been quite beneficial. We are still in the process of transferring everything, but at our own pace. My advice to anyone considering this is to take the jump, sign up for the 30-day trial, and give it a shot. Take it for a minimum of three weeks to see how it works. You won't want to return to the never-ending spreadsheets. I understand that there are larger organizations in this field, but they will not treat you as well as these folks. Pros The customizability options for generating estimates and invoices are fantastic. The ability to build a price list simplifies invoicing in the field by allowing you to simply add a pre-worded/priced line item to the invoice. Collecting payments is equally simple, thanks to the possibility of emailing an invoice to a customer, who can then click a link and pay with a credit card. Cons The one thing we'd want to see modified is the ability to schedule a work order by selecting a project name. At the moment, you can only choose a site's parent name. Because not all parent names correspond to site names in our field, determining the correct parent and site name can be difficult at times. It would be helpful if you could add by site parent name or exact site location. Reason for choosing mHelpDesk why I can choose this I am already explain in my pros, cons & describe section. Review Source BT Beth T. Owner Consumer Services Used the software for: 1-2 years ### "Looks good, doesn't work- waste of time and money " January 22, 2018 1.0 I spent a year shopping for a program, speaking with sales and doing demos. This won out on every aspect. Unfortunately nothing was as it seemed. We spent a lot of time implementing in training, only to find out months later when we started using it regularly that it actually doesn't work. It's like a bad relationship that you can't break up with because you feel you invested too much time into it. However, like a bad relationship you can't let it ruin your life. I lost thousands of dollars, hours of unbillable labor, most recently a client and a very big job because we appear inept (from relying on MHelp). I'm breaking up and moving on. Probably filing reports with the AG and BBB. Pros There would be many pros if everything in this app actually worked. It looks good, but clearly it's just packaging. It's glitchy and you won't find out until after spending hours and hours of labor getting it set up Cons Client info is frequently deleted so I have to contact clients to get info they've already provided , tax areas changed and deleted so my invoices and estimates will suddenly be wrong and I have to contact clients to let them know their bill/ estimate is incorrect. Text notification of new jobs are blank so they are pointless. Employees cannot connect- with or without internet. "Offline" mode does not work as we can't see any stored info (it doesn't cache). Everything I was told this product does sounded great during the sales pitch, but in actuality none of it actually works . A year and thousands of dollars later, a program that was supposed to make my life easier is running my business into the ground . Review Source OS Olivia S. Manager Construction Used the software for: Less than 6 months ### "Just about the easiest system in the world to use!" February 6, 2018 5.0 I researched quite a few different comparable products and this is by far the best. I have a very small business with a staff that HATES technology and change and they are even capable of using this system. Pros It's Crazy Easy to use! You can manage your "people" in one spot. I can see my customers and staff's profile in the click of a button. I can organize my techs work by "Jobs" that connect right to their schedules. The estimates are professional and accurate. I can hide details that I don't want to share with my customers on any "template" I need to. It is very easy to customize your templates. You can search by any piece of info you have (name, phone number, email, address etc.). The reports are extremely easy to run and very detailed. The app Has a functioning offline mode for when there is no service. The app and online version give you the option to see other peoples schedule (if they have permission). The app used google maps so it is always up to date. I can hide confidential info from my techs based on permission. My people can clock in and out right from their phones. It is compatible with quick books. I can easily calculate my markups right from the estimate screen. The customer service is absolutely unbeatable. They are always there during business hours. Everyone I speak with fixes my problems right away no matter if it is in a chat screen or over the phone. Lastly everyone I speak with is clear and concise. I am speaking to people that know what they are doing. Cons I wish i could see a real time map view of where my techs are and have been from the online version. They have the option on the app to view a map of where an employee has been that day but I don't think there is a real time map of my people right from the online version. This product is a little expensive for a small business if you have a lot of employees that need to have an account. Review Source BP Barbara P. Used the software for: ### "" May 23, 2013 5.0 We provide Information Technology Service and Solutions to home and business users. We pride ourselves on the fact that we deliver service and solutions that solve the headaches that Information Technology can cause, efficiently and professionally. Our solutions are totally managed by our support team made up of inside support technicians and field service technology support teams. Working on solutions that are managed and monitored allow our customers to focus on business, not I.T. issues. We have been working with an in-house solution for a few years that couldn't offer an easy to use mobile solution. Service Techs would have to connect to the server remotely and in most cases this took too long and was inefficient. Utilizing an access database, exporting to Excel and QuickBooks was problematic due to the fact that data fields would change from an update, causing us to have to reconfigure more often. This is extremely non-productive. We are 90% done with converting our customers over to the new MHelpDesk solution. This has been a painless migration for us. I am very happy with the ease of use with this solution. The Techs love it too, and say things like "what an improvement, we now have all the customer data at our finger tips while we are at the customer location". The online help and support videos are a big plus. Checking out the Blogs we found helpful information that gave us some ideas on how we could configure MHelpDesk; saving time, trial and error. We called in for technical support twice to get clarification on exporting to QuickBooks and found the MHelpDesk support to be very knowledgeable and straight forward on the explanation of our configuration needs. Over the next month we will start barcoding all of our customers Technology Assets that we are responsible for. Our customers contract with us to manage there I.T. Systems. With the barcoding we will be that much more efficient. LESS ERRORS. Identifying equipment has been a challenge and by barcoding we now have the missing link. The biggest benefit to our company is the fact we can enter customer information and updates remotely. The information is available immediately to the main office and management can take action on services issues. This allows the field service techs to take action at the customer site, and in most cases estimate cost, invoice and bill while at the customer location. It's all about being professional and efficient. We are so pleased to have implemented this solution for our business and look forward to the successes it will bring. Review Source Michael M. Vice President Used the software for: ### "Mhelpdesk makes my customers happy at a price that makes me happy!" March 18, 2015 5.0 My business partner and I have been using Mhelpdesk in our telecommunications business for about three years now. We had searched for a long time for a product that was easy to manage, affordable, and that enhanced our customer relationships. We tried the "server based" solutions, spending thousands of dollars for a complicated product, which also required us to budget for "maintenance fees" so we could get support when bugs were discovered. Although we tried several solutions, none met our goals for ease of use and low cost of ownership. When we finally discovered Mhelpdesk, we couldn't believe how simple it was to get started. Not only did it provide the features we need for scheduling, assigning, and billing projects, it also integrated closely with our QuickBooks accounting software. We were able to import tons of information and use it to populate our Mhelpdesk account data. As our needs changed, we challenged the folks at Mhelpdesk to solve several problems in workflow within our business by adding features to their product. A prime example of this occurred when we asked Mhelpdesk to provide a way to automatically assign and notify technicians when a service ticket came in for their customer. Within two months Mhelpdesk had refined the added feature, and now ALL Mhelpdesk customers are able to make use of it. Dollars always matter with a small business like ours. With Mhelpdesk, we get the whole solution set, but only have to pay per user. This results in minimum cost for maximum capabilities. Perhaps more important than the dollars is the frequent positive feedback we get from our customers about how easy it is to do business with us (because of the user-friendly branded interface Mhelpdesk provides on our behalf). They like being able to enter a request online quickly, and being able to see past tickets, etc. They see doing business this was as "hassle-free"! Overall, engaging Mhelpdesk has been one of the best business decisions my partner and I have ever made. We highly recommend it! Review Source MP MARK P. OFFICE MANAGER Construction Used the software for: 2+ years ### "THE BEST" March 8, 2019 5.0 We use MhelpDesk primarily to schedule leads, and then to write estimates in the field. We barely scratch the surface of what this software is capable of. But the biggest advantage to using mHelpDesk is the people. THEY HAVE THE MOST HELPFUL STAFF YOU ARE EVER GOING TO DEAL WITH... PERIOD!!! Pros Although we don't use a lot of what mHelp is capable of, we find the software very easy to use while writing estimates out in the field. This is a great program, with great people behind it. Cons No negatives... Seriously. It would be nice to be able to hide parent accounts in the price list to clean it up a bit, but this is a very minor issue. It does not detract from the usefulness of the program at all. Review Source Response from mHelpDesk March 18, 2019 Mark - thank you for the review! We are happy to hear that the product is helping you with scheduling and writing estimates and thrilled to hear that you've had a chance to work with our great staff. Please let us know if we can help you get up-to-speed with any other features. Thank you for your business! VR Verified Reviewer Junior Software Engineer Computer Software Used the software for: Less than 6 months ### "Streamlined daily tasks and schedule" June 3, 2024 4.0 Pros Some features can streamline your daily tasks like scheduling, routing and invoicing, which are particularly beneficial for field service businesses or IT services. It has a user-friendly interface and its scheduling capabilities are efficient enough to enhance our user's overall user experience. Cons Some areas of improvement can be the reporting (need more in-depth offering of analytics and insights), the import/export (we had errors leading to data loss during the process) and the pricing structure (lack of volume discounts). Review Source BM Becca M. Business Manager Construction Used the software for: Less than 6 months ### "Insightful Features & Stellar Customer Service" February 28, 2019 5.0 Again, their customer service, and the way they help us solve problems and customize things to fit our operational model is really invaluable. Pros We really like how user-friendly it is, the way things link together, and the auto-processes you can set up. We also like how we could start with the basic functions and slowly set-up and all of the features. This allowed us to switch from our old software quickly, and gave us the time and opportunity for a lot of troubleshooting and customization. We also really like all of the ways you can customize your site. We like how features are developed based on client feedback. Finally, their customer service/tech support is excellent. Our implementation rep is very knowledgeable and figures out great solutions for our needs. The chat support is also excellent. Our problems and requests are solved the day-of every time. Their Customer Service/Support really goes above and beyond every time. If you are wavering between software like we were, mHD's Customer Service really sets them apart. Cons The Scheduling module/platform does not have as many options/customization as we need, especially as our number of field techs increases. The Quickbooks syncing can be tricky, a more comprehensive instruction manual for that process would be helpful. Review Source Response from mHelpDesk March 5, 2019 Thanks Becca! We are glad to hear that you are finding value in the platform and the Customer Support team. Thank you for the feedback on the scheduling portion of the app -- we will pass that along to our Product and Engineering teams. Thank you for your business! CG Chris G. owner Computer Networking Used the software for: 2+ years ### "Its great software" May 22, 2019 5.0 It was easy to set up and they will help you with set up. They were always willing to help if needed. They continually look to add features to improve the software. Just be aware this may increase the price you pay. Pros I liked the software and used it for years. They made several improvements and added features to it that I didn't personally use. It did what I needed and did it without issue Cons I chose to stop using it when they decided to double the price of the software. I felt they value was no longer there for me but it is good software if you have a service business and have appointments to track. Review Source Response from mHelpDesk May 23, 2019 Chris, thank you for review. We're grateful for your business over the past few years and we're sorry to hear that the value is no longer there for you. Please let us know if there is anything we can do for you in the future, and we hope we may have an opportunity to work together again down the line. MS Michael S. Vice President Used the software for: 6-12 months ### "mHelpDesk a solid tool for MSPs" February 17, 2017 4.0 mHelpDesk has been a welcomed addition to our operations. In vetting the product it was challenging getting accurate information about how we wished to use the tool. We integrate it with QB and use QB Advanced Inventory for our inventory mgmt. It has been challenging getting the functionality we desire from the inventory module through the mHD UI. Since rolling it out, the core functionality is working well. The enhancements specific to our operations have been less successful. The fact that the mHD team is constantly gathering feedback and augmenting functionality makes me more confident that we will eventually be able to use it as we intended to use it from the onset. The forthcoming API is a big part of this. Pros Easy association of work orders with easy to produce estimates & invoicing. Customizations are easily achievable via a user facing settings interface which is quite intuitive. Support has been very responsive to our requests. We may not always get the answers we wish we would get but support is quite robust. mHD is always gathering info from the users and adding functionality. We are greatly anticipating the API. Cons No API. the user defined fields are just free text fields. You must export a CSV to use the data. It would be much more helpful if when I enter the mileage from the field techs I could then run a mileage report. The customized report interface is lacking. You cannot query the DB directly. Review Source CO Chad O. Management Consulting Used the software for: ### "Good shell, but buggy with little support" April 26, 2014 3.0 Pros The product is a great concept, and when we first started, it was good. The form is very intuitive, easy to change, like the workflow system. The ability to assign things is great, and I really like the logs/notes. However, I would recommend splitting logs and notes with a log that tracks every change to the form and notes that are simply notes. I like how a message field pops up automatically whenever you change the status; that is great. I like the "Add New Agent" feature that populates everything for you, although only 1/2 of it works; the part that works does so very well with all the work orders that client has entered. Cons The issues are with the lack of support. We have at least a half dozen problems that we've notified them about that just don't get resolved. The typical response we hear is we can not recreate it, so we can't help, even though we deal with it daily. For example, we have had to create a basic form just so people on Macs can submit an order on a different form, and then we take that form and enter it into MHelpdesk, because if they do it directly from an Apple, it won't work. They seem to update the software CONSTANTLY, and every update makes it worse. The new app for the tablets is worse than the old app. I cannot run reports for custom fields. If I type a message and hit send, it changes the status to open instead of whatever I had assigned it to; that's a huge problem. At least once a week, the site is completely down and we get the "oops" error. Our clients get the "oops" error a ton, and it makes us look incompetent. The "Subject" line cannot be removed from online form. Service location cannot be added to the online forms. We've been able to do a major workaround, but if those two options were available, life would be a lot easier. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.