# mHelpDesk Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is mHelpDesk the right Field Service Management solution for you? Explore 824 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/77264/mHelpDesk/reviews --- mHelpDesk 4.3 (824) [View alternatives](https://www.capterra.com/p/77264/mHelpDesk/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of mHelpDesk Ease of use 4.3 Customer Service 4.4 ## Pros and Cons in Reviews MH Mohamed H engineerAirlines/Aviation, 201 - 500 employeesUsed the software for: More than 2 years. “Working with mHelpDesk is generally smooth and efficient, offering a user-friendly experience with powerful tools for managing field service tasks“ May 15, 2025 SG Shaq G Assistant managerRetail, 51 - 200 employeesUsed the software for: 1-2 years. “When I am struggling and I am trying to reach it for help it can be a delay sometimes and I am on a time crunch a lot so sometimes it reflects on me negatively“ August 2, 2024 FW Frank W Vice PresidentConstruction, 51 - 200 employeesUsed the software for: More than 2 years. “Decent support, great with service but needs to expand its sales and reporting capabilities. If your business is service based, this is a great program for you“ January 2, 2025 BL Brian L Partner Operator EngineerInformation Technology and Services, 2 - 10 employeesUsed the software for: 1-2 years. “We are still waiting for a multi-authentication tool for office logins, so this is my least favorite point.“ March 27, 2025 FW Frank W Vice PresidentConstruction, 51 - 200 employeesUsed the software for: More than 2 years. “MHelpdesk does a wonderful job managing technicians in the field, service calls and customer equipment. “ January 2, 2025 FW Frank W Vice PresidentConstruction, 51 - 200 employeesUsed the software for: More than 2 years. “Lead generation and sales reporting leaves a lot to be desired.“ January 2, 2025 BL Brian L Partner Operator EngineerInformation Technology and Services, 2 - 10 employeesUsed the software for: 1-2 years. “The ability to have clients log right into the portal and open tickets has been a huge plus!“ March 27, 2025 RH Rosie H IT SupportBusiness Supplies and Equipment, 2 - 10 employeesUsed the software for: Less than 6 months. “Software kept crashing a lot, didn’t really like how it all ran.“ March 6, 2025 ## Showing most helpful reviews Showing 1-25 of 824 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Mas Idayu H. Information Technology Assistant Oil & Energy Used the software for: 1-2 years ### "Great helpdesk application" July 27, 2022 5.0 Pros It's elegant in its simplicity, easy to use and does what it's supposed to. As long as you're only looking to arrange projects and make invoicing and estimates, it's a great tool. There's also a smartphone app, although it's just good for the basics. Assessments, service calls, and invoices may be done quickly and easily. Managing customer information across various employment locations is a joy. Cons There are instances when they provide upgrades that don't benefit my daily application use. Because they cater to a wide range of sectors and demands, I can see how the change would be beneficial. More of them being optional would be ideal. There is a noticeable lag in the application's response but not too serious. Review Source DB Darell B. Owner Information Technology and Services Used the software for: 2+ years ### "Field Service Software for any Business to Stay Organized" October 9, 2020 5.0 Overall I have had a really good experience, anytime I have ran into a problem which is not very often but my problems have been resolved in a professional and expediential matter that allowed my business to continue to operate. You can keep an open line of communication with your customers on work order status or any problems that arise during the work order. Pros You are able to automate your business to keep a customer database, schedule and track work orders. Billing is a breeze with in the email feature you send to your customers. They can pay directly with PayPal or Credit Card account. There is even a feature to generate leads to your business. You can customize your invoices and work orders to meet your business needs. Works on mobile Apps and integrates all your invoices to quick books. Cons When customers pay from your credit card account, you are only able to setup and activate one payment option at a time. It would be nice to have individual bank accounts set for different sections of your business model. Alternatives considered [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/) Reason for choosing mHelpDesk I really liked the customer support when I called to get information about the functions and features of their software before making a choice. I felt more serviced as a customer by working with M Helpdesk Staff. Review Source CF Chinatu F. Computer Engineer Computer Hardware Used the software for: 6-12 months ### "My Dislike of mHelpDesk" February 10, 2025 2.0 Less stress when it comes to Digital Support Pros Interface is user friendly; site is usable Cons Poor Customer service, takes a lot of time to get feedback from support team Review Source JH Julie H. Controller Construction Used the software for: 2+ years ### "Great Customer Support" May 30, 2019 5.0 Overall has been great! I went to another company and came back to MHelpDesk cause the other software just didn't work like MHelpDesk - I always get prompt and friendly service which make my job easier as I am always in a hurry. Pros It integrates very nicely with my Quickbooks - I also like that it keeps everything streamlined to make my job easier. Cons Wish there was an option to "CLOSE" the estimates so they just go away versus having to mark them inactive. Once I invoice the customer I have to mark the estimate inactive or "Sent" in the status field so I can keep it separate from the "active" or "approved" estimates - I used the estimates to keep track of my current jobs. Alternatives considered [Verizon Connect](https://www.capterra.com/p/72551/Fleetmatics-Work/) Reason for choosing mHelpDesk Their program wouldn't track customer sales tax for each job. There were also a few features that couldnt compare to MHD. Review Source Response from mHelpDesk June 3, 2019 Julie, we're thrilled to hear mHelpDesk is working well for you and helping you manage your business. Thanks for the feedback and suggestion about the estimates - we will pass it along to our Product team. Thanks for being a customer! LR Laura R. General Manager Printing Used the software for: 2+ years ### "MHelp Desk is Pretty Good " July 6, 2021 5.0 Our business services print finishing equipment so I would say this is a pretty good application to use. Pros User friendly, easy to use. And also has a timekeeper with GPS included for service technicians which is a plus. Cons Inventory items added to customer invoices do not pull out of QBO inventory until the final sync when invoicing the customer. This can lead to incorrect inventory numbers until synced. Reason for choosing mHelpDesk We actually moved from mHelpDesk to Corrigo but will probably return to MHelpDesk. Corrigo is not user friendly. Review Source MH Miles H. Owner Construction Used the software for: 2+ years ### "Functional and reliable product with ZERO updates" September 18, 2020 3.0 It's been OK. We are still using it but we are actively looking for a replacement. Of course once you invest in a product it's painful to rip it off and go with another (despite being necessary). They know this and that might be part of why they are totally complacent. Pros I like the simplicity of it. It's very simple to use and it works as expected. If your goal is to schedule jobs, create quotes, schedule estimates, and push invoices over to quickbooks it works just fine. It also has a mobile app that is sufficient for basic functionality. Cons We've been using this product for over 2 years and they haven't made one single solitary update. Zero. Not one addition to the software. In other words, they appear to have absolutely no ambition whatsoever to make the system better. No doubt this is an organizational decision. If you're looking for a very basic product that works well for what it does, mhelpdesk is fine. If you're looking for a product that will grow with you then it absolutely is not. This product is going nowhere. They have absolutely no decent way to manage memberships. The system freezes up semi-frequently (although thankfully we've never had an extended downtime) The building of estimates is very basic and you have no way of building in multiple options within the same estimate. It's very plain jane. It always will be. There are manifold bugs and usually the bugs will last for months and months and sometime once they happen they never get resolved. For example: - I can no longer export a customer list from the software. I doubt they will resolve this despite the repeated tickets. - You can no longer drag and move items around on a quote when you're using google chrome. It only works if you're using Safari. The problem is virtually nothing in the product works with Safari so you have to login just to do that one task and then go back to Chrome for everthing else. - You have to click save more than once in certain workflows in order for the page to actually save. Reason for choosing mHelpDesk We were sold on the calendar/dispatch board. Switched from [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/) HousecallPro's calendar/dispatch board was terrible. Review Source LD Leslie D. Office Manager Architecture & Planning Used the software for: 6-12 months ### "Worst CRM Of All Time" August 13, 2019 1.0 My experience with MHD has been a headache since day one. Many of the features promised do not work. They try to "trouble shoot" each issue when they arise, but can honestly say they have never actually fixed anything we've had an issue with in the last 10 months we've been using the product. I have not used anything slower since dial up internet. No one at the company can give us a straight answer as to when fixed will be implemented and everyone gives the run around to save themselves. My company speaks with them at least 3 days/wk. Pros MHelpDesk has made invoicing easier than what my company used in the past. It also allows all client information to be in one place. Cons This is the worst CRM. They have false advertising on their website claiming to be the "fastest, easiest, most powerful field service software." This could not be farther from the truth. Not only is this the SLOWEST software I have ever come into contact with, they also have the worst customer support. No one who works there knows in the ins and outs of the program and they never can give consistent answers. Our company had lost thousands of dollars by implementing this application. It simple DOES NOT WORK in the field. Our company members who use it on devices other than a computer spend HOURS uploading information because the program is so slow. It is an embarrassment to our company when using it in the field and has only been a headache from day one. Do yourself a favor and DO NOT BUY THIS SOFTWARE! Alternatives considered [Jobber](https://www.capterra.com/p/127994/Jobber/) Reason for choosing mHelpDesk Their "integrations" with Google Calendar and Quick Books which never actually worked and the ability to track inventory. Review Source Response from mHelpDesk August 14, 2019 Leslie, thank you for taking the time to leave this review. We're very sorry to hear of the challenges you had using mHelpDesk, and we'll be taking this feedback directly to our product and customer support team so we can work on doing better in the future. This isn't the experience we want our customers to have with our product. Thank you again for taking the time to let us know. RM Rita M. GM Industrial Automation Used the software for: 2+ years ### "mHelpDesk" July 17, 2019 4.0 Always have a great experience when dealing with customer service. I have been helped in a very timely manner with any issues that would pop up. Pros I like that it is easy to use and was easy to setup. The flow of the customer account is good. Cons I do not like the reporting. It is not the easiest reports to pull and when you do, sometimes does not make sense. However, I have not used the reports enough to say they are unworkable. Alternatives considered [RazorSync](https://www.capterra.com/p/130989/RazorSync/) Reason for choosing mHelpDesk We used RazorSync for several months until we decided that mHelpDesk was a better fit for our business. Review Source Response from mHelpDesk July 22, 2019 Rita, thank you for sharing your comments. We're happy to hear that the product is working for your business and that the Customer Support team has been helpful. We'll pass your feedback about the reporting to the product and engineering teams. Thanks for being a customer! SF Sylvette F. Office Manager Oil & Energy Used the software for: 2+ years ### "Poor Support - Poor Reporting" January 29, 2020 3.0 Customer services is lacking. Reports are basically non-existent. Requests to incorporate a feature to help the software grow into a more robust platform are not incorporated, in essence ignored. Opening a case for support took over 3 weeks! Software freezes and there are down-times that impact the daily operation and dispatching of technicians. Pros Clean design, simple setup. This was our first step in taking the business from paper to a software with mobile capabilities. Cons There are VERY limited reports, unable to scale a business with this software. It was a step between paper and a more robust software. Not able to count the how many reoccurring clients or the value for a specific business line item. Alternatives considered [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/) Reason for choosing mHelpDesk Cost - with that said you get what you pay for. Review Source VR Verified Reviewer Professor of Biology Higher Education Used the software for: Less than 6 months ### "For the small business owner, this is a MUST" October 16, 2019 5.0 It was suggested we try Quickbooks as well, and we did not like how that program interface looked. Too many "bells and whistles" make a program more complicated to use and harder to teach to new users. Pros We used to rely solely on PayPal for our "small business needs" but their invoicing system was too complicated and confusing. MHelpdesk makes very eye-pleasing invoices and billing statements, and they are easy to manipulate and add/change information on. There are other nice perks of the program, but the invoicing and billing was our main reason for choosing it and switching from PayPal as a stand-alone. Cons The only issue I've come across is that the app is actually more functional and intuitive than the desktop version, but seeing as how most of our transactions are done on an iPhone, the app does suffice and fit our needs. Alternatives considered [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) Reason for choosing mHelpDesk Easier to use, pleasing-looking interface, reliable app Switched from [PayPal Invoicing](https://www.capterra.com/p/179253/PayPal-Invoicing/) PayPal invoicing was too muddled and has a confusing way of showing invoices. Review Source Response from mHelpDesk October 17, 2019 We're happy to hear that you're having a good experience mHelpDesk's billing and invoicing! If you ever need any help or have any questions our team is here to help! www.mhelpdesk.com/support Thanks for being a customer! BB Brittany B. Sales Representative Consumer Services Used the software for: Less than 6 months ### "MHelpDesk is awesome! " May 6, 2025 5.0 Pros My help desk is easy to use and quick to learn how to use for new staff Cons I wasn't able to use it for very long as I switched to another location Review Source KO Karen O. customer service Alternative Medicine Used the software for: I used a free trial ### "Great customer service " January 27, 2025 5.0 Excellent, love it how quickly you can get an answer. Pros Assistance is always there for you. Just message and right on with a good reply Cons Not at the moment, for now I like every step and way of assistance. Review Source LM Luke M. Office Manager/Project Coordinator Construction Used the software for: 2+ years ### "Overall Pretty Great!" June 13, 2019 4.0 Overall I would recommend this to most people in search of a CRM. There are a lot out there, but I cannot imagine the customer service is as good. Pros First, The customer service is Great! Especially the rep who helped me out tremendously. The live chat feature is probably the best in the business in terms of helpful information and response time. Aside from that the software works really well. We are not totally utilizing every feature and it works really well for our company! - The overall layout and ease of use is great - Very easy to create leads - Easy to convert lead to a job - Easy to create job tickets IF you enter the correct information into the ticket on the first try - Easy to schedule - Can even sync it to Google Calendar - The main screen is plain and easy to use - Moving from tab to tab is simple and straight forward - Running reports is easy and great - Items to service might be useful for keeping track of maintenance items on out company fleet - May even be useful if we have a better service tech, if we start doing more service items - We can inventory items as well. - I would like to explore options that you may know of regarding this and tool tracking inventory - The customer service live chat on this CRM is great - The mobile app is great for our guys in the field to use - Straight forward pretty simple - Push notifications work great - Simple and easy to contact customer - Easy to use maps that integrate with the phones maps software - There is are a lot of areas where you can customize the fields of input Cons \- If you don’t input the information of the ticket correctly the first time, it makes it extremely difficult to change it after. - You cannot look up tickets by their address on the mobile app (At least not easily if there is a way). - When having a recurring lead there is no drop down to select the customer, you have to enter the customers name EXACTLY the same as it was entered the first time Review Source Response from mHelpDesk June 17, 2019 Luke, thanks for the detailed review! We're very glad to hear that you are taking advantage of so many features of the app. Please let our team know if there is anything else we can do to help. Thank you for your business! EH Elizabeth H. Office Manager/Book keeper Facilities Services Used the software for: 2+ years ### "What a Nightmare" April 4, 2019 1.0 They frequently push super buggy updates. For example, the most recent update made the decision to update all of our customer automatically about the status of their tickets via text without our or their consent. EVERY. SINGLE. TIME. we reach out to customer service about things they've broken, it takes the better part of 2-3 hours talking to a service agent before they SOMETIMES acknowledge the problem. More often than not, it's a "feature not a bug". I've had fixes for major issues take more than 6 months to resolve with no updates from customer service. By the time they fixed it, we'd already found another service to track the information, making the fix useless. On top of everything else, we recently received at 37% price increase because they've "added features" (that still don't work). Because of how awful the system is to use, we've decided to create our own Access Database of ticket management because we're supremely confident that it will be more stable and usable. We highly advise other potential customers to find ANY option other than mHelpdesk. Pros When we started using mHelpdesk about 4 years ago, it was everything we could possibly want. It's only gone downhill since then. Cons mHelpdesk forces universal changes on a user without requiring their permission. The longer we've been with the service the more difficult it has become to use. They've taken useful tools away in favor of new "features". We've lost the ability to sort different categories and there's no way to switch it back. Customer service is a nightmare. Fixes for major issues can sometimes take upwards of six months. Review Source Response from mHelpDesk April 5, 2019 Elizabeth - thank you for sharing your concerns. We are sorry to hear that mHelpDesk did not meet your expectations. Please let us know if there is anything we can do to help. VR Verified Reviewer Director Consumer Electronics Used the software for: 2+ years ### "The best software can be customised" May 29, 2019 5.0 Its great with its feature being able to customize, due to time difference, sometimes hard to get support online. Pros 1). can be customized easily 2). power keyword quick search feature Cons 1). can't bring up all jobs and statement at once, have to go through year by year to bring up tickets/job statement. 2). Also, when go to one billing customer, to bring up invoice list, the customer's PO# is not there, but invoice# which is automatically generated by Mhelpdesk and it doesnt match with customer's reference#. if we can put cutsomer's PO# in invoice# instead would be a great help 3). due to time difference, sometimes hard to get support online. and maintenance scheduled is in conflict with our business hours which is New Zealand time 8-5pm Mon-Friday Review Source Response from mHelpDesk June 3, 2019 We're glad to hear you are taking advantage of mHelpDesk's customization features. Thank you for the suggestions - we will pass them along to our Product team for review. We know the time zone difference can be difficult, but we have plans for extended support hours in the future. Thank you for your business! JR Jeremy R. Owner Consumer Services Used the software for: 2+ years ### "Priority Appliances - Another Happy MHelpDesk Customer !" May 3, 2019 5.0 Overall, the benefits have been great. It allows us to organize our business according to our set-up, rather than shoehorning into someone else's. MHelpDesk has become our bible and effectively helps us run 600 work orders a month to the highest level of customer service we can. Pros The software is highly customizeable, and constantly evolving. Our favorite feature is that the programmers always seem to be looking for ways to improve. As a service business, constantly innovating and finding ways to provide a higher level of service to our customers is crucial, so it's it's nice to partner with a company that is always improving themselves. In addition, for the things that MHelpDesk does not (yet) do well, its exporting and reporting features allow us to integrate with other programs seamlessly to mitigate our manual entry. This way we can partner will several systems. Cons This is a minor issue. The platform's appearance is a little dated looking, but very functional. It would be nice if there was a way to bulk upload photos, but those are the only complaints we have. Review Source Response from mHelpDesk May 17, 2019 Jeremy, thanks for the feedback. We're glad to hear that mHelpDesk has been helpful for your business. Please continue to let us know if you have issues or ideas -- we're always improving the platform! Thank you for your business. MM Matthew M. Machinist Millwright Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Help is just a click or a call away" July 1, 2024 5.0 Have been able to get things resolved or a ticket created when an issue is more global than just my computer. Pros Always available via phone or chat. Have had issues just before the end of the week - and due to time zone difference - have always had someone there to assist. Cons Nothing at this time. Just that if there are multiple issues open - would like brief description on follow-up instead of just a case number Review Source TC Tanya C. Office Manager Management Consulting Used the software for: 2+ years ### "have used for 4 years now" September 6, 2018 4.0 We were much happier with the original version and while we continue to use the software, I still and looking for a new option to try. Pros It is fairly easy to use. We mainly use it to create invoices and work orders that we print and send to customers. The customization of forms was great when they helped us initially set it up. Cons We acutally loved this product when we first started using it. We used it on a desktop in the office. We were on the original version until they kicked us off and told us it was not longer available. The do not truly think of the people who have to use it on a desktop at all. The font is so light that I literally get a headache each day trying to read it on my 20inch monitor. I have already enlarged the magnification and then when I try to create new customers or other things, you cannot see the save button on the enlarged screen. We have tried to tell them this, but to no avail. Why would you not think there are people working in offices on desktops and laptops still??? Since they have Home Advisor, Mhelp seems to be the step child and they no longer allow you to make suggestions. I guess they do not care anymore what their customers think. Review Source LC Luis C. VP-Tech Security and Investigations Used the software for: 1-2 years ### "Best option we found for a Professional Services Automation (PSA) platform." July 11, 2017 4.0 It does the job we need it to do: a Help Desk for internal and external use and Service management. Pros For what it does and the price, it was the best deal we found after having looked at other a dozen alternatives. We hardly use half of what it advertises it can do, but all we needed was a Help Desk and Service Ticket platform for our use as a security systems integrator and MSP provider. Their salesperson was extremely patient and helpful, and hosted multiple webinars for stakeholders who could not all attend at the same time. It's still rough around the edges that we need to tweak, but it's 10 times better than trying to use our CRM to do service tickets like we had been doing. Cons The interface has that odd feeling, take-up-the-entire-screen-realestate look that supposedly a websites that have to be "Google search friendly" are forced to contend with. Reporting is weak. Some info on screen like service ticket numbers can't be selected with the mouse for copying and pasting, strangely, and not all information detailed areas are easy to get to. No Salesforce integration, but supposedly that is coming someday soon. Review Source CC Christopher C. Operations Manager Medical Devices Used the software for: 2+ years ### "Great Field Service CRM Foundation" June 24, 2019 4.0 Pros Mhelpdesk Field Service software greatly improved our business workflow by transforming our carbon copy work order system to a fully digital system that helped reduce our turn around time for billing. Recently, I was able to work with a mhelpdesk staff member during the development of the newly designed Equipment page where they were implementing the new features to track when equipment next service due dates are. This was a huge improvement for our business as we track mandatory inspection dates for our customers.. The customer support has always been A+ when it comes to address issues, or questions, especially with the instant chat function from the web app. Cons \- Mobile App: The mobile app is an area that could see improvement. Some of the workflow using the app when creating a new Service Request can be glitchy and difficult to input all the information. The list of service requests also does not always update correctly and this is something we are currently in the process of working with the support team on. - Inventory: The inventory management section is severely lacking and is not truly useable for our business workflow. With no ability to enter Purchase Orders/Vendor Information/RMA and tracking when inventory is received without manually adjusting the #'s on the price list, it becomes extremely vulnerable to missed information and inaccurate #'s leading us to use an alternative program to track inventory. This has been one of the hardest work around areas for our company as we are always constantly ordering replacement parts for equipment that we do not normally carry in stock. - Price List: Another area regarding the price list for our company is that our labor rates are negotiated individually causing us to have to create a line item on the price list for every single Customer Hourly Rate, Mileage Rate, and Travel Time rate so that our engineers are able to bill customers correctly. It would be much easier if when creating a customer, you were able to designate their hourly rates so that information would automatically apply when engineers are entering their labor times. Review Source NM Nick M. Owner Used the software for: ### "My first enterprise software - if I can call it that" February 5, 2013 4.0 I looked at a bunch of systems when I decided to move to an online, cloud-based system that would help us run our business more effectively. Spoke with a few of them. I wanted to work with a smaller business that would service us well, and that could grow with us as we grew. I have been very happy to have found MHelpdesk. We run a residential painting company, and have found it tremendously helpful to put all of our information in one place. We are still in the process of moving everything over, but that has been at our own pace. My suggestion to anyone thinking about this to take plunge, take the 30 day trial, but to actually try it. See what it is like to use it for at least 3 weeks. You will not want to go back to the endless spreadsheets. I know their are bigger companies out there in this space, but they will not treat you like these guys. Pros Easy to use. Can I just say that our office manager has a little trouble with technology, but she has taken right to this, and loves it. Access. I can access my info anywhere. This weekend I was in the mountain and hopped on my iPad and was able to pull down some needed information. Affordable. At first I didn't like the thought that I was going to pay for each one of our guys that we needed to track, but it really isn't bad, in fact, I feel like it is a great value. Customer service. We have had several one-on-one training sessions with Ryan, and he has been great. Very patient, and always accessible. They are even willing to add functionality as we suggest things. These guys really do want to make a great product. They have a ton of different individual users, and keep striving to add functionality to make the software more user friendly and better. Love that. Cons Hmmm...I am waiting for it to be comparable with QuickBooks online, but I know they are working on it. That's all I've got. Review Source LC Luis C. VP-Tech Security and Investigations Used the software for: 2+ years ### "Update to previous review after 3 years" July 24, 2019 3.0 Another really pet peeve that I did not have enough space for under Cons: It's ridiculous right from the beginning and for years now, you can't hide or remove former users you deleted from the Staff List. Anyone you add will be there forever, cluttering up your view of the Staff list. It's things like this, while initially we were very much advocates for mHelpDesk and thought it had a lot of potential, our views have changed because it just seems stagnant. That, and given subscription prices have risen a lot more than when we started. We've been able to negotiate lower prices as a long time customer, but if we had to pay today's rates based on what we know now, we would look for something else. And it's ok enough for us to stay, but if they were to raise our rates to current, we'd strongly consider leaving. Pros We initially liked this platform because for what we needed it was one of the best values out there at the time. Granted, anything was better than what we had, which came down to mostly notes in a ticket system in our previous CRM. Cons Many things have become cons over the years, mostly because we have seen very little improvement from our point of view. It's like development has been minimal at the most. For example, it has some glaringly missing auditing capabilities. A person can assign an Item in a Work Order/Jobs under another person's name, and there is no record of who did it for accountability. The "Items" area is where you add both parts and labor to a ticket, but sometimes you want labor or other general notes that do not print up on a Work Order/Job. However, you can't select which get printed on a WO/Job and which do not, it is all or none. If you sell systems on leases, there is no easy way to track or separate the leases. You can create customer fields for the lease, but if there is more than one lease involved, there's no easy way to do that. We've ended up having to create multiple accounts for the same customer to keep the leases separated, which can cause confusion like which account should should the work order/job be one. There is only a check box for Billable when you add work to a ticket. There's no way to add other options like "Warranty", "Rework" or "Service Plan" plan, for example. You can't add negative quantities to a Job/WO. Meaning while you can add items used in a job, you can't track material you're removing from the site in the same way, such as things you are crediting back or exchanging. Reason for choosing mHelpDesk At the time it was the best price (not most expensive, not cheapest) for features balance we could find. They sales support was exceptionally accommodating and helpful. Review Source ED Emily D. Office Manager Consumer Services Used the software for: Less than 6 months ### "The software is easy to use for any person- whether you are a computer pro or have basic knowledge!" June 8, 2017 5.0 Pros I love the fact that I can create custom fields for my jobs that will translate over to invoices. I can make custom fields for each type of service I provide. You can also create custom fields for your customer profile. It absolutely amazes me as I never thought I would find a software tailor made for our niche company- a commercial diving firm. With being able to customize everything from customer profiles to job to invoices I can have the exact software and features I need and am able to disable other features I don't need. Also the customer service is seriously stellar- 5 stars! Every person I have spoken with at MHelp Desk has been extremely helpful , informative, and professional. You can call, email, or even live chat with customer support to suit your needs! They also have loads of resources if you are a do it yourself-er. Between watching videos on their youtube channel to utilizing the community forum- I have hardly needed any assistance setting up my account and utilizing it. The import from Quickbooks is seamless and so simple- it makes switching to a new software insanely easy. 10/10 would recommend!! Cons The only con i can think of is having to put my appointments in a time slot. I have not looked into this all the way yet as I am still customizing everything. With my business our service calls do not need time slots and the customer are not present for the work so it would be helpful to see all my appointments for the day without them being assigned a specific time. (even this isn't a real big negative for me more of a pet peeve). I bet if I asked them they could figure out how it can be set up like this! Review Source SS Shawn S. President Used the software for: ### "Testimonial for GREAT service management software - Mhelpdesk" February 8, 2013 5.0 I have been in the computer technology business since 1986 and have used a ton of different software programs to run the business. I have wasted over $30,000 with the last two major software programs one was an ERP application that was just so buggy and just took too much time learning and keeping the software up and running I dumped it after using it for 1 year. The latest software program was recommended by several other technology companies as it is a PSA software but it just takes so long to do a single service order and then the process to get it to an invoice and then to the accounting application like QuickBooks was just a joke. (Almost a total of 20 clicks on different buttons and screens for each job). I can now run my business while on the road at customers or remotely at my home office and am much more efficient and professional looking doing away with paper! KEEP UP THE GREAT WORK! Pros \-Ease of use. -Customizable -Website service ticket integration -Integration to Quickbooks -Customer support is top notch! -They are very fast to update their software when customers make suggestions! -I learned about Mhelpdesk about a year ago and tried it out and was really impressed but was missing some things for my business as I have a ton of inventory that I stock. Over the past year I have continued to watch them grow and add new features. Even in the past 60 days I have seen a ton of the requests actually put into the software which I have not seen any other software vendor listen to their customers like this. I have only been fully using this software in my business live for the past week but have saved so much time in the processes and procedures along with impressing every one of my clients when I have them sign my iPhone or iPad for the service order or invoice. -I look forward to the new improvements that Mhelpdesk adds every few weeks. Cons None \*Other than waiting for the new features like POS (Point of Sale) with inventory management or interface to Quickbooks Online! Review Source VR Verified Reviewer Project Coordinator Security and Investigations Used the software for: 1-2 years ### "Excellent Service" February 6, 2019 5.0 MHelpDesk has helped out company become better organized and provide better service to our customers. Pros It was easy to set up and import our database. Works seamlessly with Quickbooks. The ability to create a an estimate, convert to a service call and ultimately an invoice makes things simple. Everything from scheduling service calls to billing can be done with a punch of a couple of buttons. Great Mobile App! Cons The reports aren't as customizable as I would like and the monthly cost is a bit steep. Review Source Response from mHelpDesk February 8, 2019 Thank you so much for this feedback. We really appreciate it! Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.