--- title: "mHelpDesk Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about mHelpDesk Software - reviews, pricing plans, popular comparisons to other Field Service Management products and more." source_url: "https://www.capterra.com/p/77264/mHelpDesk/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # mHelpDesk Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) mHelpDesk ## What is mHelpDesk? mHelpDesk is a cloud-based software designed for field service businesses that helps automate first customer contact, streamline service-based businesses, and more. The software's scheduling and dispatch tools efficiently manage technicians' schedules and track their progress in real-time. Integrated invoicing and billing simplify payments, ensuring faster transactions. mHelpDesk enhances customer communication with automated appointment reminders and updates. ## What is mHelpDesk used for? [Scheduling](https://www.capterra.com/scheduling-software/)[Employee Scheduling](https://www.capterra.com/employee-scheduling-software/)[CRM](https://www.capterra.com/customer-relationship-management-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 824 user reviews Reviews sentiment Positive 84% Neutral 8% Negative 8% Pros & cons Simple learning and navigation process Extensive customization options Persistent bugs and glitches Frequent slowdowns and lag ### Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... - Electrical Contractor / 2026 - Field Service Management / 2026 - HVAC / 2026 - Maintenance Management / 2026 - Plumbing / 2026 - Roofing / 2026 - Service Dispatch / 2026 - Work Order / 2026 - Landscape / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for mHelpDesk?[Manage this product listing](https://www.g2.com/products/mhelpdesk/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### mHelpDesk 4.3 (824) VS. [4.6 (5,322)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting Price Contact vendor Starting Price $29 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (782) Ease Of Use 4.7 (5,322) Value For Money 3.9 (377) Value For Money 4.5 (5,079) Customer Service 4.4 (724) Customer Service 4.6 (5,093) ## mHelpDesk alternatives [4.6 (1,490)](https://www.capterra.com/p/127994/Jobber/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.6 (510)](https://www.capterra.com/p/153475/FieldPulse/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars Highest Rated [4.7 (2,749)](https://www.capterra.com/p/140363/HouseCall-Pro/reviews/) Starting price $79.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.4 (387)](https://www.capterra.com/p/122541/Kickserv/reviews/) Starting price $60.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/77264/mHelpDesk/alternatives/) ## FAQs about mHelpDesk Overview ### What problems does mHelpDesk solve? mHelpDesk solves paper-based work orders, disconnected scheduling, delayed invoicing, and incomplete field-service records by centralizing tickets, estimates, job details, payments, and customer communications. Field service companies, IT providers, property managers, and small contractors use it to dispatch technicians, capture signatures and photos onsite, track staff activity, and send financial data to QuickBooks. Answer based on 457 reviews Overview ### Which roles and teams benefit most from mHelpDesk? mHelpDesk is most used by business owners, presidents, and executives who oversee service operations, job profitability, and customer activity. Office managers and administrators use it to schedule work, manage requests, and coordinate records. Service, operations, and project managers rely on it to assign technicians, track job progress, and maintain organized workflows. Answer based on 667 reviews Overview ### What company size and industries is mHelpDesk built for? mHelpDesk is designed for small and midsize businesses, with 91% of reviewers from small businesses and Construction its top industry at 30%. It also serves field service professionals, HVAC businesses, home service providers, and design firms handling scheduling and billing, while Consumer Services accounts for 17% of reviewers. Answer based on 824 reviews Features and Usability ### What are the key features of mHelpDesk? mHelpDesk includes core field service features for job scheduling, dispatch management, work order management, and invoice management. Its mobile app supports real-time job updates, photo attachments, digital signature capture, and payment collection in the field. Differentiating capabilities include customizable forms and templates, plus QuickBooks integration for transferring customer and invoice data. Answer based on 437 reviews Integrations ### Which third-party tools and platforms does mHelpDesk integrate with? mHelpDesk integrates with 10 third-party tools, including reviewer-confirmed QuickBooks Desktop Enterprise and QuickBooks Enterprise for syncing work orders and employee hours with invoicing. Its catalog also lists QuickBooks Online, Google Calendar, Google Workspace, PayPal, Stripe, and Twilio, covering accounting, scheduling, productivity, payments, and communications. Answer based on 34 reviews Getting Started and Support ### How easy is it to onboard and train a team on mHelpDesk? mHelpDesk offers live online training, webinars, documentation, and videos for team onboarding. Reviewers say field staff and nontechnical users often learn basic work orders and mobile tools quickly, while administrators need more time for customization, pricing lists, and integrations. Some users report that training videos and sessions can be difficult to follow. Answer based on 32 reviews Getting Started and Support ### What customer support options does mHelpDesk offer, and how do users rate the experience? mHelpDesk offers email/help desk, FAQ/forum, knowledge base, phone support, and chat. Users often describe representatives as knowledgeable, courteous, and quick to resolve setup or configuration questions. However, some report delayed follow-ups, long waits for responses, inconsistent guidance, and unresolved issues when problems require deeper technical investigation. Answer based on 437 reviews Security ### How does mHelpDesk handle data security and access control? mHelpDesk uses permission-based access to hide confidential information from technicians and limit schedule visibility to authorized users. Offline mode is described as keeping work saved and secure. Reviewers report significant access-control gaps, including limited admin-or-user roles, insufficient per-user permissions, staff ability to edit or delete client data and jobs, security-setting bugs, and no multi-factor office login option. Answer based on 13 reviews Features ### What features does mHelpDesk offer for field service teams? mHelpDesk provides work orders, scheduling, dispatching, estimates, invoices, time tracking, customer records, and mobile access for field service teams. Small businesses value its customizable statuses, forms, and QuickBooks connections, while some users find reporting, bid editing, inventory options, and deeper workflow customization limited or difficult to configure. Answer based on 176 reviews ## Pros and Cons Simple learning and navigation process 91% positive reviews out of 181 Most reviewers describe ease of use as a key benefit, highlighting straightforward setup, intuitive navigation, and minimal training required, even for those less comfortable with technology. Persistent bugs and glitches 65% negative reviews out of 98 Most reviewers describe bugs and issues as recurring, with unresolved errors, frequent crashes, and problems that disrupt regular usage and require repeated support. Extensive customization options 85% positive reviews out of 78 Most reviewers indicate customization allows adapting layouts, forms, and fields to match unique business workflows and industry-specific needs. Frequent slowdowns and lag 72% negative reviews out of 57 Most reviewers report performance and speed issues, such as slow loading, laggy navigation, and delays syncing data, which hinder daily operations. Shaq G. Assistant manager, 51 - 200 employees. "When I am struggling and I am trying to reach it for help it can be a delay sometimes and I am on a time crunch a lot so sometimes it reflects on me negatively" Tailored for small businesses 86% positive reviews out of 42 Most reviewers find small business use valuable, noting affordability, scalability, and essential features that support growth and organization for smaller companies. Limited and weak reporting tools 60% negative reviews out of 35 Some reviewers find reporting insufficient, citing restricted customization, lack of detail, and difficulty generating meaningful or comprehensive reports. ## Features AI summary Based on 16,930 Field Service Management reviews Capterra reviewers highlight these as the features buyers care about most when choosing scheduling software: - **Real-time Scheduling** (**52%** of reviewers rated this feature as critical) - **Booking Management** (**56%**) - **Calendar Management** (**53%**) mHelpDesk supports **Real-time Scheduling** and **Calendar Management**, so teams can assign work as schedules change and keep calendars organized across daily operations. However, it does not include **Booking Management**. Instead, it offers other highly rated scheduling features, including **Mobile Access** (**56%**), **Calendar Sync** (**52%**), and **Online Booking** (**53%**), which can help businesses manage appointments from anywhere, keep scheduling data up to date, and give customers more convenient ways to request service, helping teams respond faster and stay organized. Real-time Scheduling 4.0 (7) 85.71% of 7 reviewers that rated this feature as important or highly important Based on availability, instantly confirm or deny a request when a new booking is made Calendar Management 4.8 (13) 53.85% of 13 reviewers that rated this feature as important or highly important Track and manage schedules and meetings via an integrated calendar Mobile Access 4.3 (16) 50.00% of 16 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Calendar Sync 4.5 (6) 66.67% of 6 reviewers that rated this feature as important or highly important Synchronize with other calendars to view mutual availability and schedules Online Booking 4.7 (6) 50.00% of 6 reviewers that rated this feature as important or highly important Book meetings and appointments through a website or digital platform Alerts/Notifications 4.3 (8) 50.00% of 8 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges mHelpDesk 161 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - Accounting Integration: Integrate with a third-party accounting system - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Add & Edit Photos: Take, upload, and/or edit photos in a system (i.e. rotate, add lines/shapes, captions, etc.) - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Appointment Scheduling: Schedule appointments via a calendar - Approval Process Control: Manage the process of evaluating documents or requests submitted for approval - Asset Tracking: Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle - Audit Management: Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Automated Quoting: Generate rule-based quotes for clients automatically - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Automatic Backup: Data is backed up automatically to prevent data loss - Automatic Time Capture: Automate recording of time to reduce human error - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Business Process Automation: Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Calendar Sync: Synchronize with other calendars to view mutual availability and schedules - Calibration Management: Schedule the calibration of instrumentation and maintenance requirements - Catalog Management: Create and manage digital catalog of products/services with their details, specifications, and price - Client Management: Manage contact details and communication with clients - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Comment Library: Create and store comments and/or choose from pre-added comments in the system - Commercial Inspections: Specialty inspections for commercial buildings/properties and systems such as HVAC, electrical, roofing and building structure, etc. - Commercial Properties: Designed to serve commercial properties - Commercial/Industrial: For commercial and industrial purposes - Configuration Management: Identify component attributes like servers, hardware, software, and manage relationships across all services - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - Cost Database: Collection of data related to the costs associated with various items, products, services, or activities - Cost Tracking: Process to track, record, and analyze expenses that occurred over the entire duration of a given project - Credit Card Processing: Accept and process credit card transactions - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Management: Store and organize information about customers and previous interactions - Customer Portal: A website or login for customers to access information - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Data Visualization: Graphical representation of data - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - Dispatch Management: Manage sending personnel and resources to a site as needed - Document Management: Store, manage, and track all electronic documents in a centralized location - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Electronic Payments: Electronically collect payments for goods or services - Electronic Signature: Digitally sign online documents - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Reminders: Reminders sent via email - Employee Database: Electronic storage of staff/employee contact information and job status in a centralized repository - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Employee Scheduling: Assign working shifts or tasks to employees based on their availability - Equipment Maintenance: Manage procedures that ensure organizational equipment remains in working condition - Equipment Management: Monitor and maintain equipment used to manufacture and deploy products and services, and to reallocate assets where needed - Equipment Tracking: Track the location of specific equipment at all times - Estimating: Estimate expected cost based on various factors before a project begins - Event Calendar: A list of events with their respective dates - Facility Scheduling: Schedule facilities, such as athletic fields, venues, and convention centers based on their availability - File Storage: Store and access documents, forms, and photos in one centralized place - Financial Management: Plan, manage, and track the financial activities of an individual or organization - Fixed Asset Management: Centralized database to track details of fixed assets such as depreciation and maintenance scheduling/history - Fleet Management: Management of commercial motor vehicles for work-related purposes - For Commercial and/or Industrial Electrical Contractors: Primarily serving commercial or industrial locations needing electrical work - For HVAC Companies: Software designed specifically for HVAC companies - For Mechanical Equipment: Specifically for mechanical devices such as vehicles, factory equipment, and tools that include ductwork - For Plumbing Industry: Serving plumbing industry professionals - Forms Management: Store, manage and track all forms in a centralized location - Franchise Operations Management: Track and manage the day-to-day operations of all franchise locations. - GPS: System to support the positioning, navigation, and timing (PNT) measurements of an object or individual - Groundskeeping Management: Track grounds activities done in the field - Group Scheduling: Automatically find mutually available meeting time slots across multiple calendars - Historical Reporting: Information, data and reports that are being tracked over time - Incident Management: Manage and track all disruptions and incidents - Inspection Management: Track and manage inspections for worksites, vehicles, and/or equipment to remain compliant with industry standards - Intake Management: Activities related to the initial admission of a charge into the organization's care - Interaction Tracking: Track interaction history by documenting conversations for contacts - Inventory Auditing: Cross-checking financial records with physical inventory counts and records - Inventory Control: Monitor product stock levels - Inventory Management: Track and manage inventory levels to maintain proper supply - Inventory Optimization: Maintain and control the stock level of inventory - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Irrigation Tracking: Manage irrigation equipment and trends - IT Asset Management: Managing inventories and tracking changes to hardware and software configurations - Job Costing: Calculate total itemized costs, including initial costs and any changes - Job Management: Manage and track all job information and associated tasks - Job Scheduling: Planning and managing the execution of tasks or jobs within a computer system, network, or other automated environments - Job Tracking: Track and visualize the status of an ongoing job and the time spent on tasks or projects - Key & Lock Management: Establish procedures for monitoring locations of keys - Labor Rates: Track, manage, and standardize customer rates for services performed by technicians - Landscape Design: Edit images and create drawings with computer-aided design (CAD) tools - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Location Tracking: Identify the physical location of an individual, asset, device, etc. - Maintenance Scheduling: Schedule predetermined or ad hoc maintenance services and labor requests - Manufacturing Inventory Management: Software specialized for manufacturers to track work orders, bills of materials, and manufacture orders to help streamline operations - Mobile Access: Access software remotely via mobile devices - Mobile Alerts: Notifications via mobile devices - Mobile App: Access the system via a mobile application - Mobile Signature Capture: Capture signatures via mobile devices - Multi-Location: Manage and support multiple locations - Multiple Billing Rates: Different tiers of pricing and billing for different employees and situations - Offline Time Tracking: Track employee and task times without internet connection - Onboarding: Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service - Online Booking: Book meetings and appointments through a website or digital platform - Online Time Clock: Track/log the amount of time employees worked per job using a timer - Online Time Tracking: Track employee and task times using internet connection - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Payment Collection in the Field: Swipe a credit card or manually process payments while with the customer in the field - Payment Processing: Accept, record, and reconcile financial transactions - Preventive Maintenance: Minimizes equipment failures and optimizes asset reliability through scheduled inspections, repairs, and replacements - Pricing and Cost Calculations: Calculate rule-based prices for a product/service - Pricing Management: Tool used to determine accurate pricing and product eligibility for borrowers - Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments - Purchasing & Receiving: Workflows that help acquire inventory, issue purchase orders and receive and store items in required quantity - QuickBooks Integration: Integrates with QuickBooks - Quotes/Estimates: Generate quotes or estimates for customers - Real-Time Data: Receive data and information in real time - Real-Time Reporting: Active reporting of data and metrics - Real-time Scheduling: Based on availability, instantly confirm or deny a request when a new booking is made - Recurring Appointments: Schedule repeating appointments based on a duration of time - Release Management: Planning, scheduling, and overseeing the release of software or system changes into a live or production environment - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Repair Estimates: Create estimates for repairs to send to customers - Repair Tickets: Organize repair tickets, track progress, severity, and repair history - Report Summary: Summarize findings and add the information to the beginning or end of reports - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Residential Inspections: Inspection/examination of the condition of a residential property or home - Residential Properties: For residential properties - Retail Inventory Management: Tracking, organizing, and controlling retail inventory throughout the supply chain and sales process - Routing: Plan daily routes to optimize employee scheduling and provide directions - Scheduling: Plan availability and assign specific time slots for tasks and resources - Search: Search and/or filter for items using names, keywords, descriptions, tags, metadata, etc. - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Service Catalog: Database containing accurate and up-to-date information on all operational services - Service History: Track work performed and resources used for past customers, sites, or assets - Service Level Agreement (SLA) Management: Set and monitor service level agreements to ensure timely response and resolution - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Supplier Management: Manage all supplier data and operations - Task Management: Create, manage and track all task activities and progression - Technician Management: Oversee technicians and track their assigned work orders - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Templates: Sample files or documents that could be customized as needed or used as is - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Ticket Management: Track, manage, or resolve user requests and IT incidents/issues - Time & Attendance: Track and manage employee's work hours to improve payroll accuracy - Time & Expense Tracking: Log and record hours worked and costs spent to assist in billing and invoicing - Time Tracking: Measure and track time including hours worked and paid time off (PTO) - Vacation/Leave Tracking: Request, track, and manage time off requests and vacation time - Vendor Management: Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc. - Warehouse Management: Manage and track operations and inventory within warehouses - Warranty Tracking: Track the duration and expiration of warranty as well as any obligations under that warranty - Work Order Creation: Create a new work order - Work Order Management: Creating, assign, and track jobs and/or tasks for work orders - Workflow Configuration: Alter the default workflow to meet your organization's needs --- Get Advice We can help you find the software with the features you need. Features 4.0 (570) 4.0 Based on 570 reviews ## Pricing Value for money 3.9 (377) ### Starting price Free trial available Value for money 3.9 (377) 3.9 Based on 377 reviews ## Integrations [ Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[ PayPal Payments](https://www.capterra.com/p/207944/PayPal/)[ WordPress](https://www.capterra.com/p/131687/WordPress/)[ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[ Stripe Payments](https://www.capterra.com/p/123889/Stripe/)[ QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (724) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (724) 4.4 Based on 724 reviews ## User reviews Overall rating 4.3 Based on 824 reviews Filter by rating Counts reflect reviews available in this feed. 5(480) 4(205) 3(70) 2(23) 1(46) Mentioned topic Recent reviews first, then most helpful Yunus Emre T. Experienced Audit Assistant Used the software for: 1-3 years ### "A Reliable and User-Friendly Tool for Scheduling and Field Operations" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 July 6, 2026 Overall, my experience with mHelpDesk has been positive. It provides an effective solution for managing field service operations, work orders, customer information, and technician scheduling. The mobile experience is particularly strong, helping technicians remain productive while working remotely. While there is room for improvement in reporting and collaboration features, it remains a reliable and valuable platform for service management. Pros The platform is easy to use, supports efficient job scheduling and dispatching, and offers excellent mobile functionality for field technicians. It helps streamline service operations and improve visibility into ongoing work. Cons Reporting customization could be more flexible, and the user interface could benefit from modernization. Collaboration and communication features are somewhat limited compared to dedicated workplace tools. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer IT-Systemadministrator Used the software for: Less than 1 year ### "Works fine but has some annoying issues" 3.0 April 21, 2026 overall im satisfied but not really impressed. it works for what I need but there is definitely room for improvement. Pros easy to use for basic scheduling and job tracking. helps keep things organized. decent features overall and works fine for small teams. notifications are helpful when they work properly Cons some bugs and small issues here and there. support can be slow. not everything is very flexible especially payroll and compliance. price could be better for what it offers Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Information Technology Assistant Used the software for: 1-3 years ### "Great helpdesk application" 5.0 July 31, 2022 Pros It's elegant in its simplicity, easy to use and does what it's supposed to. As long as you're only looking to arrange projects and make invoicing and estimates, it's a great tool. There's also a smartphone app, although it's just good for the basics. Assessments, service calls, and invoices may be done quickly and easily. Managing customer information across various employment locations is a joy. Cons There are instances when they provide upgrades that don't benefit my daily application use. Because they cater to a wide range of sectors and demands, I can see how the change would be beneficial. More of them being optional would be ideal. There is a noticeable lag in the application's response but not too serious. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Owner Used the software for: 3-5 years ### "Field Service Software for any Business to Stay Organized" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 15, 2020 Overall I have had a really good experience, anytime I have ran into a problem which is not very often but my problems have been resolved in a professional and expediential matter that allowed my business to continue to operate. You can keep an open line of communication with your customers on work order status or any problems that arise during the work order. Pros You are able to automate your business to keep a customer database, schedule and track work orders. Billing is a breeze with in the email feature you send to your customers. They can pay directly with PayPal or Credit Card account. There is even a feature to generate leads to your business. You can customize your invoices and work orders to meet your business needs. Works on mobile Apps and integrates all your invoices to quick books. Cons When customers pay from your credit card account, you are only able to setup and activate one payment option at a time. It would be nice to have individual bank accounts set for different sections of your business model. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer IT Support Used the software for: Less than 1 year ### "No mHelpDesk! " 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 2/10 March 9, 2025 Not very good, don’t like how it is. Promises a lot but puts out nothing. Pros There isn’t much I did like about mHelpDesk. Cons Software kept crashing a lot, didn’t really like how it all ran. They don’t work on weekends!!!???? It’s a no from me Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Controller Used the software for: 3-5 years ### "Great Customer Support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 1, 2019 Overall has been great! I went to another company and came back to MHelpDesk cause the other software just didn't work like MHelpDesk - I always get prompt and friendly service which make my job easier as I am always in a hurry. Pros It integrates very nicely with my Quickbooks - I also like that it keeps everything streamlined to make my job easier. Cons Wish there was an option to "CLOSE" the estimates so they just go away versus having to mark them inactive. Once I invoice the customer I have to mark the estimate inactive or "Sent" in the status field so I can keep it separate from the "active" or "approved" estimates - I used the estimates to keep track of my current jobs. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer General Manager Used the software for: 3-5 years ### "MHelp Desk is Pretty Good " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 7, 2021 Our business services print finishing equipment so I would say this is a pretty good application to use. Pros User friendly, easy to use. And also has a timekeeper with GPS included for service technicians which is a plus. Cons Inventory items added to customer invoices do not pull out of QBO inventory until the final sync when invoicing the customer. This can lead to incorrect inventory numbers until synced. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Owner Used the software for: 3-5 years ### "Functional and reliable product with ZERO updates" 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 2.0 2.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 April 6, 2022 It's been OK. We are still using it but we are actively looking for a replacement. Of course once you invest in a product it's painful to rip it off and go with another (despite being necessary). They know this and that might be part of why they are totally complacent. Pros I like the simplicity of it. It's very simple to use and it works as expected. If your goal is to schedule jobs, create quotes, schedule estimates, and push invoices over to quickbooks it works just fine. It also has a mobile app that is sufficient for basic functionality. Cons We've been using this product for over 2 years and they haven't made one single solitary update. Zero. Not one addition to the software. In other words, they appear to have absolutely no ambition whatsoever to make the system better. No doubt this is an organizational decision. If you're looking for a very basic product that works well for what it does, mhelpdesk is fine. If you're looking for a product that will grow with you then it absolutely is not. This product is going nowhere. They have absolutely no decent way to manage memberships. The system freezes up semi-frequently (although thankfully we've never had an extended downtime) The building of estimates is very basic and you have no way of building in multiple options within the same estimate. It's very plain jane. It always will be. There are manifold bugs and usually the bugs will last for months and months and sometime once they happen they never get resolved. For example: - I can no longer export a customer list from the software. I doubt they will resolve this despite the repeated tickets. - You can no longer drag and move items around on a quote when you're using google chrome. It only works if you're using Safari. The problem is virtually nothing in the product works with Safari so you have to login just to do that one task and then go back to Chrome for everthing else. - You have to click save more than once in certain workflows in order for the page to actually save. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Office Manager Used the software for: Less than 1 year ### "Worst CRM Of All Time" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 August 14, 2019 My experience with MHD has been a headache since day one. Many of the features promised do not work. They try to "trouble shoot" each issue when they arise, but can honestly say they have never actually fixed anything we've had an issue with in the last 10 months we've been using the product. I have not used anything slower since dial up internet. No one at the company can give us a straight answer as to when fixed will be implemented and everyone gives the run around to save themselves. My company speaks with them at least 3 days/wk. Pros MHelpDesk has made invoicing easier than what my company used in the past. It also allows all client information to be in one place. Cons This is the worst CRM. They have false advertising on their website claiming to be the "fastest, easiest, most powerful field service software." This could not be farther from the truth. Not only is this the SLOWEST software I have ever come into contact with, they also have the worst customer support. No one who works there knows in the ins and outs of the program and they never can give consistent answers. Our company had lost thousands of dollars by implementing this application. It simple DOES NOT WORK in the field. Our company members who use it on devices other than a computer spend HOURS uploading information because the program is so slow. It is an embarrassment to our company when using it in the field and has only been a headache from day one. Do yourself a favor and DO NOT BUY THIS SOFTWARE! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer GM Used the software for: 3-5 years ### "mHelpDesk" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 22, 2019 Always have a great experience when dealing with customer service. I have been helped in a very timely manner with any issues that would pop up. Pros I like that it is easy to use and was easy to setup. The flow of the customer account is good. Cons I do not like the reporting. It is not the easiest reports to pull and when you do, sometimes does not make sense. However, I have not used the reports enough to say they are unworkable. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. 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