# Page 2 | mHelpDesk Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is mHelpDesk the right Field Service Management solution for you? Explore 824 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/77264/mHelpDesk/reviews --- mHelpDesk 4.3 (824) [View alternatives](https://www.capterra.com/p/77264/mHelpDesk/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 2 - Reviews of mHelpDesk ## Showing most helpful reviews Showing 26-50 of 824 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use BL Brian L. Partner Operator Engineer Information Technology and Services Used the software for: 1-2 years ### "Keep things running smoothly in your business!" March 27, 2025 4.0 Mhelpdesk has been a good overall product for us to use for work order processing and inventory tracking, which helps us keep peace of mind! Pros The ability to have clients log right into the portal and open tickets has been a huge plus! Cons We are still waiting for a multi-authentication tool for office logins, so this is my least favorite point. Alternatives considered [QuickBooks Time](https://www.capterra.com/p/151722/TSheets/) Reason for choosing mHelpDesk After reviewing the products we felt Mhelpdesk had the best options for us at the time. Review Source BT Benjamin T. IT-Systemadministrator Telecommunications Used the software for: Less than 6 months ### "Works fine but has some annoying issues" April 18, 2026 3.0 overall im satisfied but not really impressed. it works for what I need but there is definitely room for improvement. Pros easy to use for basic scheduling and job tracking. helps keep things organized. decent features overall and works fine for small teams. notifications are helpful when they work properly Cons some bugs and small issues here and there. support can be slow. not everything is very flexible especially payroll and compliance. price could be better for what it offers Review Source FW Frank W. Vice President Construction Used the software for: 2+ years ### "Good product for the right company" January 2, 2025 4.0 Decent support, great with service but needs to expand its sales and reporting capabilities. If your business is service based, this is a great program for you Pros MHelpdesk does a wonderful job managing technicians in the field, service calls and customer equipment. It is very easy to use both in office and in the field. Cons Lead generation and sales reporting leaves a lot to be desired. Alternatives considered [Sales Force Assistant](https://www.capterra.com/p/247040/Sales-Quote-Assistant/) Reason for choosing mHelpDesk Ease of set up. It was our first CRM and ease of use was important Review Source AT Aleksandar T. Risk and Fraud Team Leader Marketing and Advertising Used the software for: 6-12 months ### "It's fine, would recommend" April 22, 2025 5.0 I can't really say something here, it's overall good but there are things to be asked for, I have only used it to review chats. Pros The tags that I can use to narrow down cases handled by support. It's really useful for my day-to-day documentation checks. Cons The dark mode isn't sufficient and I dislike the part where anyone can get into our chat as a verified user but I'm not sure if it's just our integration. Review Source MH Mohamed H. engineer Airlines/Aviation Used the software for: 2+ years ### "Friendly Interface" May 15, 2025 4.0 Working with mHelpDesk is generally smooth and efficient, offering a user-friendly experience with powerful tools for managing field service tasks Pros The platform offers robust tools for job scheduling customer, management, invoicing, and real-time job Cons there is a small performance issues, like occasional glitches and slowdowns which may hinder effenciency. Review Source AM Andy M. Senior Account Executive Health, Wellness and Fitness Used the software for: 6-12 months ### "Very usefull tool" June 12, 2025 5.0 I use it when I need to track time within my team. When I need to check my own or my team's schedule for a specific day. Pros mHelpDesk is a very easy tool to use on a daily basis and is very easy to start with. I can't recommend it enough. Cons I don't have any negative reviews to make avec mHelpDesk. It helped me on numerous occasions and I haven't had any problems with it. Review Source JB Joel B. Partner Computer & Network Security Used the software for: Less than 6 months ### "Good Product Good Support" April 29, 2025 4.0 Helpful their support is good when you need help or have questions. Pros It is easy to use and it can be used across devices from computers to mobile devices. Cons Less of a specific con of the software but just nature of the needs. There is a lot of data to have to fill out. Review Source RH Rosie H. IT Support Business Supplies and Equipment Used the software for: Less than 6 months ### "No mHelpDesk! " March 6, 2025 3.0 Not very good, don’t like how it is. Promises a lot but puts out nothing. Pros There isn’t much I did like about mHelpDesk. Cons Software kept crashing a lot, didn’t really like how it all ran. They don’t work on weekends!!!???? It’s a no from me Review Source AR Austin R. Local VP of Operations Staffing and Recruiting Used the software for: 2+ years ### "Great help from better people" March 16, 2025 5.0 Pros Very communicative and thorough. Regardless of the situation. Cons Some (very infrequent) issues felt as if they were blamed on the reporting branch before the key issue was resolved. Review Source BB Brittany B. Sales Representative Consumer Services Used the software for: Less than 6 months ### "MHelpDesk is awesome! " May 6, 2025 5.0 Pros My help desk is easy to use and quick to learn how to use for new staff Cons I wasn't able to use it for very long as I switched to another location Review Source VR Verified Reviewer Survey Market Research Used the software for: Less than 6 months ### "Very easy to use " September 23, 2024 5.0 When my computer acting up I can send for help through help desk to find my solution Pros Very helpful when computer acting up and very easy to get help Cons Nothing works great always get my computer right Review Source KO Karen O. customer service Alternative Medicine Used the software for: I used a free trial ### "Great customer service " January 27, 2025 5.0 Excellent, love it how quickly you can get an answer. Pros Assistance is always there for you. Just message and right on with a good reply Cons Not at the moment, for now I like every step and way of assistance. Review Source JA Jaime A. Owner Veterinary Used the software for: I used a free trial ### "Good program " July 3, 2024 5.0 Pros Very easy to use with what i needed to use it for. Cons There wasn't anything i found that was hard Review Source LM Luke M. Office Manager/Project Coordinator Construction Used the software for: 2+ years ### "Overall Pretty Great!" June 13, 2019 4.0 Overall I would recommend this to most people in search of a CRM. There are a lot out there, but I cannot imagine the customer service is as good. Pros First, The customer service is Great! Especially the rep who helped me out tremendously. The live chat feature is probably the best in the business in terms of helpful information and response time. Aside from that the software works really well. We are not totally utilizing every feature and it works really well for our company! - The overall layout and ease of use is great - Very easy to create leads - Easy to convert lead to a job - Easy to create job tickets IF you enter the correct information into the ticket on the first try - Easy to schedule - Can even sync it to Google Calendar - The main screen is plain and easy to use - Moving from tab to tab is simple and straight forward - Running reports is easy and great - Items to service might be useful for keeping track of maintenance items on out company fleet - May even be useful if we have a better service tech, if we start doing more service items - We can inventory items as well. - I would like to explore options that you may know of regarding this and tool tracking inventory - The customer service live chat on this CRM is great - The mobile app is great for our guys in the field to use - Straight forward pretty simple - Push notifications work great - Simple and easy to contact customer - Easy to use maps that integrate with the phones maps software - There is are a lot of areas where you can customize the fields of input Cons \- If you don’t input the information of the ticket correctly the first time, it makes it extremely difficult to change it after. - You cannot look up tickets by their address on the mobile app (At least not easily if there is a way). - When having a recurring lead there is no drop down to select the customer, you have to enter the customers name EXACTLY the same as it was entered the first time Review Source Response from mHelpDesk June 17, 2019 Luke, thanks for the detailed review! We're very glad to hear that you are taking advantage of so many features of the app. Please let our team know if there is anything else we can do to help. Thank you for your business! KP Ken P. Owner Construction Used the software for: 2+ years ### "mHelpDesk/HomeAdvisor " October 3, 2019 2.0 The weaknesses we struggled through for the first 2 years really left it on the back burner as far as fully implementing and incorporating it further into our customer contact operations. Resorted to doing a lot of it manually. As a CRM, it was pleasantly functional until they jacked the prices up after the HomeAdvisor affiliation came in full-bore. Home Advisor's shortfalls are a whole other dissertation. Pros 1\. The calendar integration with Google worked well and the appointment processing flow was good enough. 2. Invoicing and job dollar tracking worked OK as well. Quickbooks integration came along too late for us to play with or even consider. 3. The support team is pretty responsive and helpful when available. 4. The automatic linking with HomeAdvisor worked well usually. When it did, sending out text message alerts for new leads was a nice feature. Cons 1\. My biggest issue was communication logging. Although the customer note log was a help, it should log ALL communication with the customer. The fact that their development team couldn't get the log to reflect individual and system-generated emails was a HUGE stumbling block when trying to track customer contact instances. 2. They tried to change our package processing after we were with them for a year. Haggled out a deal, but really soured any aspect of expanding its role with us. 3. Having more than one invoice and/or email template would've been a huge plus. 4. It's integration with HomeAdvisor had its ups and downs. They couldn't seem to get on the same page as far was which HomeAdvisor account to bill for and was problematic when we closed a secondary HA account. 5. The report functionality improved a great deal, but was still not flexible enough to use effectively. That may be my issue and not leveraging the custom report capabilities well enough. It was much better lately, but the export capability was still rather limited. Review Source Response from mHelpDesk October 9, 2019 Ken, thank you for taking the time to leave a review. We're glad to hear that overall the scheduling and job tracking features work well, and that the automatic customer texting has been valuable. We're sorry to hear that the communication logging isn't as expansive as you would like -- that's something that we're considering for further development in future updates. We're thrilled to see the 5 stars for Customer Support -- that's always a top priority for us. Please give us a call or send us a chat if we can help with anything. Thanks for being a customer. MM Matthew M. Machinist Millwright Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Help is just a click or a call away" July 1, 2024 5.0 Have been able to get things resolved or a ticket created when an issue is more global than just my computer. Pros Always available via phone or chat. Have had issues just before the end of the week - and due to time zone difference - have always had someone there to assist. Cons Nothing at this time. Just that if there are multiple issues open - would like brief description on follow-up instead of just a case number Review Source Stuart S. Design Used the software for: ### "Could be great if they tried" April 16, 2014 2.0 As a user, I can be their best critic, tester and advocate of their product, but the impression I get is that mhelpdesk do not particularly care, as long as they are getting their money. I have a raft of bugs and issues that I've been dealing with since November, which still are not fully resolved - I won't bore everyone with the details, but; one of the big ones is to do with timezones. If you live in the UK, or generally outside of USA, you're not in luck. The settings do not carry through correctly to email appointments sent to 'Technicians'. Hence an appointment always appears in the calendar 4 hours or so in advance of the time you actually requested. I actually cancelled my subscription this year, as I just was not getting anywhere with the support - I was writing long emails and getting nothing sorted. After I cancelled there was a sudden flurry of activity and they almost got the problem sorted out - they gave me a temporary workaround (so I re-subcribed). This issue is still not properly resolved. In addition, the app doesn't currently support an offline mode - hence it doesn't work if there isn't an internet connection, or if it temporarily loses the connection. The data looks like it's synchronised, but in fact it's lost. The files tab in the app, actually only supports images, which is a shame as the web version supports many other file types - which would be really useful to share with my guys on the road. It's a real shame, as overall the product has so much potential, the principle is very good. But, if only they would take more notice of the users that are using the product and actually get the small glitches sorted out, they might actually have a great product. Review Source Response from mHelpDesk October 22, 2014 Hey Stuart- First off I want to say that we genuinely appreciate your feedback. The only way we're going to get better is to hear your problems, internalize the issues, and get to work on making things better. We absolutely care about the product. Without an awesome product we would not be in business. We are investing millions of dollars into product, UI, UX, and development to make Mhelpdesk the best field service software in the world. We are working hard on getting the features released that you mentioned (time zones, offline mode, email appointments to technicians, etc.) We have over 12 senior software engineers working diligently to deliver the best product. New features are being prioritized and released as soon as they are ready. We won't release something until it's flawless and has passed our extensive QA requirements. I'm sure you can appreciate this. If you need any help you can always reach out to us at 888-558-6275 or email happy@mhelpdesk.com. If that doesn't work for some reason, you can contact me directly at ryan@mhelpdesk.com. Thanks for being a customer for over 2 years. We will do whatever it takes on our end to make things right. Ryan KW Ken W. Project Manager Telecommunications Used the software for: 2+ years ### "mHelp can be helpful to your projects" September 18, 2023 3.0 mHelp was a nice upgrade from sending hand written notes (or photos or notes) to determine what staff accomplished at our client's facilities on a daily basis. Pros mHelp allowed our techs to communicate with Office Staff regarding the status of the project they are working on. If a change order is necessary, they can input the necessary parts to ensure billing for those items. Cons mHelp time keeping was not compatible with our needs and did not sinq well with our accounting software Review Source DB David B. Owner Facilities Services Used the software for: Less than 6 months ### "mHelpDesk lacks on the support" February 27, 2019 4.0 Dispatching Pros It's quite easy to use, did not take long to get the hang of, but I am also very comfortable with computing and software. You would have to be since the documentations they have only go as far as showing you the default way of doing things. If your business does not follow their model exactly you will be customizing yourself for weeks to come. All-in-all though, the software is functional, no down time, and the servers are pretty quick. Cons Ugh, there are several things to dislike. First and foremost, is the customer support. You will wait forever for a response, and when you finally get one, its just that, one. Then you have to wait another 30 mins for them to respond to your next sentence again. We are talking the same conversation here and they have 30 mins between replies. If it's my turn, it's my turn, don't leave every reply hanging. Second, they pick and choose what part of the terms & cond. they follow. It says, no refund, at all. Yet I know different because they refunded one month. THis was due to the fact that there software does not sync with quickbooks as advertised and I spent 2 weeks working on that. I had to create a whole new quickbooks, delete every single service from mHelpDesk (over 1200) and then recreate them in Quickbooks and then sync. A VERY LARGE undertaking and they did not help a single bit. They just waited until I was finished and refunded one month. When the software didn't work at first, I asked for a refund because they didn't hold up their end of the agreement, and they flat refused. Breached their own terms and everything, and still refused, and I was still within my trial time. Point is, make certain you want them first, because they will breach their own terms and tell you to get over it. Review Source Response from mHelpDesk March 5, 2019 David -- thank you for the review. I'm sorry to hear that the Quickbooks sync did not go as smoothly as it should have and that you did not have the best experience with our support team. We pride ourselves on focusing on customer support, so I will pass your feedback to that team to see how we can continue improving our service. If you have any other issues with your account please contact our team and we will be happy to help. Thank you for your business! TH Tim H. President Construction Used the software for: 1-2 years ### "Great if You Have to Make Invoices in the Field" January 14, 2019 4.0 GOOD. mHelpDesk does what I need it to do. It is affordable for a small shop. It's the only software that allowed my, not-so-computer-literal, technicians to create detailed invoices in the field AND HAND IT TO THE CUSTOMER, and record payment. I would recommend it. Most of my frustrations come from having such a very functional software package and my techs have to fill out paper timesheets. All the data needed to create a timesheet exists in the Price List including Items or fields called Labor-Travel, Labor-Tech or Labor-Apprentice. The time they signed in and signed out exists in the items list of the invoice. All we need is a report that can filter this data and voila we have timesheets. Pros Support is very good. Works great if you make many invoices in the field, print them and hand them to customers. Must have internet signal. Email Invoice with Payment Button. Customer clicks the button and pays with credit card. Easily convert Estimates to Service Call to Invoice. Customer Info with multiple jobsites easily managable. Great mobile app., fluid, very functional, easy to use. Intuitive desktop platform. Works great with QuickBooks Desktop. Cons You will have to pay to retrive YOUR DATA when you leave mHelpDesk. No inventory. Don't let them fool you. You cannot create PO's and have to go to a price list, select and item, delete the quantity, and enter the new quantity everytime you want to add inventory. No inventory history. No Time sheets. Again, don't let them fool you. Technicians can sign in in the morning and sign out in the afternoon and you can print a report. That's it. No phase codes. Cannot label time entries. No way to associate payroll to billable hours/ServiceCalls/Jobs. Custom Reports? Never could create one that was usefull and I have 20 yrs experience in MS Access. Review Source Response from mHelpDesk January 15, 2019 Tim--thank you so much for this detailed and very helpful feedback! We will share it with the product team so they can explore some of the ideas that you've raised. SR Sigrid R. Admin Assistant - Dispatch Consumer Services Used the software for: 1-2 years ### "Reports" April 4, 2018 4.0 \- great customer service availability by phone and online chat. - easy scheduling. - mobile app for technicians on the road. Pros With the help of the support team I was able to filter out a list of customers that live in a certain region. Our out of town customers are grouped by areas. In order to send those customers a reminder email or reminder cards we need to filter them from mHelp. The report feature is too restricted and didn't help us. Then finally I had someone on the phone that told me to create a new selection under Customers. I selected the cities that are on that route and listed all of them separately. And voila, I had a list of customers that I was able to export to excel. Cons I don't like the way the reports are set up. There should be at least one report available that we can select/ search for all the fields that we need included. At the moment the customer custom fields can NOT be selected. Although this is a database that we're working on and theoretically all fields can be searched. I think it is not only us that ran into this problem. I need to be able to select fields that are important to our business to filter out e.g. the customer, their address, email, phone number in a certain region. Another problem that came up from the solution above is that those lists can not be edited and therefore always need to be deleted and re-entered. It would be great if that could be editable. If that function would be editable it would eliminate possible mistakes while re-entering the whole list of e.g. cities that were entered before. Review Source Response from mHelpDesk April 5, 2018 Hi Sigrid--thank you so much for this review and feedback on our reporting. We're always looking at ways to improve so this is very helpful, and will be shared with our product team. We appreciate it! ML Maurice L. Managing Director E-Learning Used the software for: 6-12 months ### "There Is A Requirement To Seep Up The System." February 10, 2022 5.0 When I decided to migrate to an online, cloud-based system that would help us manage our firm more efficiently, I looked at a number of options. I had a chance to speak with a couple of them. I wanted to deal with a smaller company that could provide excellent service and grow with us. MHelpdesk has made my life a lot easier. We run a home painting company, and having all of our information in one location has been quite beneficial. We are still in the process of transferring everything, but at our own pace. My advice to anyone considering this is to take the jump, sign up for the 30-day trial, and give it a shot. Take it for a minimum of three weeks to see how it works. You won't want to return to the never-ending spreadsheets. I understand that there are larger organizations in this field, but they will not treat you as well as these folks. Pros The customizability options for generating estimates and invoices are fantastic. The ability to build a price list simplifies invoicing in the field by allowing you to simply add a pre-worded/priced line item to the invoice. Collecting payments is equally simple, thanks to the possibility of emailing an invoice to a customer, who can then click a link and pay with a credit card. Cons The one thing we'd want to see modified is the ability to schedule a work order by selecting a project name. At the moment, you can only choose a site's parent name. Because not all parent names correspond to site names in our field, determining the correct parent and site name can be difficult at times. It would be helpful if you could add by site parent name or exact site location. Reason for choosing mHelpDesk why I can choose this I am already explain in my pros, cons & describe section. Review Source SM Shai M. Real Estate Used the software for: ### "Exceptional service and software " April 15, 2015 5.0 The software: We are the owners and managers of over 1000 units across Pennsylvania, New jersey and Miami florida. We have been in the business for 17 years now and we are always looking for ways to get better and increase efficiency. I have tried so many maintenance management softwares throughout the years and non of them was able to answer our needs as much as Mhelpdesk. I am now able to monitor multiple maintenance technicians in various locations with so much ease and efficiency. It saves us money and time and most important enables us to service our tenants better and communicate progress and status of their work order with a click of a button. The fact that its is so customizable makes it so easy to arrange the information in a way that you can get a complete view of whats going on in the field in a glance. Customer Service: My first conversation was with Daniel McClain - Account executive - He was great from the get go. He took the time to answer all my questions no matter how small or big, He presented the software with great knowledge and expertise and made the process fun and interesting. When he presented the software to our staff in Florida he literally got a standing ovation. Everyone was so exited for it. Thank you Mr. McClain ;) Once i decided to go ahead with Mhelpdesk i was assigned with a customer success coach (Love the terminology) Meghan Verducci in a nutshell if i could i would hire her to work for our company in a heartbeat. She was very Knowledgeable and pleasant. If she says she will get something done you can count on it. She was honest about what can and can't be done within the software and if she didn't have an answer she would always look for one and get back to me as soon as she could. She even kept in touch when she was on vacation to make sure that my needs are met. Once the Setup was complete she provided me with a power point manual and training videos for my staff Very helpful, i was able to train my staff with easily with zero misunderstandings. Thank you Megahn for everything !! Pros Customizable Coloring of the work order type Recurring maintenance Report Cons The mobile app needs a serious upgrade! Being able to upload more then one file at a time (picture in particular) bring back the ability to make a contact inactive without having to delete his records. Keeping records is the number one need in real-estate management. There are work arounds but definitely need to be brought back Review Source BT Beth T. Owner Consumer Services Used the software for: 1-2 years ### "Looks good, doesn't work- waste of time and money " January 22, 2018 1.0 I spent a year shopping for a program, speaking with sales and doing demos. This won out on every aspect. Unfortunately nothing was as it seemed. We spent a lot of time implementing in training, only to find out months later when we started using it regularly that it actually doesn't work. It's like a bad relationship that you can't break up with because you feel you invested too much time into it. However, like a bad relationship you can't let it ruin your life. I lost thousands of dollars, hours of unbillable labor, most recently a client and a very big job because we appear inept (from relying on MHelp). I'm breaking up and moving on. Probably filing reports with the AG and BBB. Pros There would be many pros if everything in this app actually worked. It looks good, but clearly it's just packaging. It's glitchy and you won't find out until after spending hours and hours of labor getting it set up Cons Client info is frequently deleted so I have to contact clients to get info they've already provided , tax areas changed and deleted so my invoices and estimates will suddenly be wrong and I have to contact clients to let them know their bill/ estimate is incorrect. Text notification of new jobs are blank so they are pointless. Employees cannot connect- with or without internet. "Offline" mode does not work as we can't see any stored info (it doesn't cache). Everything I was told this product does sounded great during the sales pitch, but in actuality none of it actually works . A year and thousands of dollars later, a program that was supposed to make my life easier is running my business into the ground . Review Source Mark J. CEO Used the software for: 1-2 years ### "Our experience has been extremely positive. No other company would go this far for a customer." February 2, 2018 5.0 We are completely cloud-based, completely mobile, our response time has decreased and profits have increased. We have found a vendor/partner that listens. We truly have an integrated product from end-to-end. Service calls/requests for quotes come in, an excellent work product goes out, seamlessly. Pros The field app is very strong and that is a must. The admin provides a true workflow experience. The software is as flexible as it can be, provides true integration to QB, and has cut our entry time in half. Our profits are up and communication is vastly improved. The cloud feature fits our Disaster Response plan. Their customer service is the best I have seen and we have tried many. Cons Very little to dislike. They are always improving. I would like to see an inventory module, and Ajax searches would be a real improvement. But overall, they are the "best-in-class". Review Source Response from mHelpDesk February 5, 2018 Thank you for sharing your thoughts on mHelpDesk Mark! We are so happy to work with you and VIALARM. Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.