# Page 2 | mHelpDesk Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is mHelpDesk the right Field Service Management solution for you? Explore 823 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/77264/mHelpDesk/reviews --- mHelpDesk 4.3 (823) [View alternatives](https://www.capterra.com/p/77264/mHelpDesk/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of mHelpDesk ## Showing most helpful reviews Showing 26-50 of 823 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use BL Brian L. Partner Operator Engineer Information Technology and Services Used the software for: 1-2 years ### "Keep things running smoothly in your business!" March 27, 2025 4.0 Mhelpdesk has been a good overall product for us to use for work order processing and inventory tracking, which helps us keep peace of mind! Pros The ability to have clients log right into the portal and open tickets has been a huge plus! Cons We are still waiting for a multi-authentication tool for office logins, so this is my least favorite point. Alternatives considered [QuickBooks Time](https://www.capterra.com/p/151722/TSheets/) Reason for choosing mHelpDesk After reviewing the products we felt Mhelpdesk had the best options for us at the time. Review Source FW Frank W. Vice President Construction Used the software for: 2+ years ### "Good product for the right company" January 2, 2025 4.0 Decent support, great with service but needs to expand its sales and reporting capabilities. If your business is service based, this is a great program for you Pros MHelpdesk does a wonderful job managing technicians in the field, service calls and customer equipment. It is very easy to use both in office and in the field. Cons Lead generation and sales reporting leaves a lot to be desired. Alternatives considered [Sales Force Assistant](https://www.capterra.com/p/247040/Sales-Quote-Assistant/) Reason for choosing mHelpDesk Ease of set up. It was our first CRM and ease of use was important Review Source AT Aleksandar T. Risk and Fraud Team Leader Marketing and Advertising Used the software for: 6-12 months ### "It's fine, would recommend" April 22, 2025 5.0 I can't really say something here, it's overall good but there are things to be asked for, I have only used it to review chats. Pros The tags that I can use to narrow down cases handled by support. It's really useful for my day-to-day documentation checks. Cons The dark mode isn't sufficient and I dislike the part where anyone can get into our chat as a verified user but I'm not sure if it's just our integration. Review Source MH Mohamed H. engineer Airlines/Aviation Used the software for: 2+ years ### "Friendly Interface" May 15, 2025 4.0 Working with mHelpDesk is generally smooth and efficient, offering a user-friendly experience with powerful tools for managing field service tasks Pros The platform offers robust tools for job scheduling customer, management, invoicing, and real-time job Cons there is a small performance issues, like occasional glitches and slowdowns which may hinder effenciency. Review Source AM Andy M. Senior Account Executive Health, Wellness and Fitness Used the software for: 6-12 months ### "Very usefull tool" June 12, 2025 5.0 I use it when I need to track time within my team. When I need to check my own or my team's schedule for a specific day. Pros mHelpDesk is a very easy tool to use on a daily basis and is very easy to start with. I can't recommend it enough. Cons I don't have any negative reviews to make avec mHelpDesk. It helped me on numerous occasions and I haven't had any problems with it. Review Source JB Joel B. Partner Computer & Network Security Used the software for: Less than 6 months ### "Good Product Good Support" April 29, 2025 4.0 Helpful their support is good when you need help or have questions. Pros It is easy to use and it can be used across devices from computers to mobile devices. Cons Less of a specific con of the software but just nature of the needs. There is a lot of data to have to fill out. Review Source RH Rosie H. IT Support Business Supplies and Equipment Used the software for: Less than 6 months ### "No mHelpDesk! " March 6, 2025 3.0 Not very good, don’t like how it is. Promises a lot but puts out nothing. Pros There isn’t much I did like about mHelpDesk. Cons Software kept crashing a lot, didn’t really like how it all ran. They don’t work on weekends!!!???? It’s a no from me Review Source AR Austin R. Local VP of Operations Staffing and Recruiting Used the software for: 2+ years ### "Great help from better people" March 16, 2025 5.0 Pros Very communicative and thorough. Regardless of the situation. Cons Some (very infrequent) issues felt as if they were blamed on the reporting branch before the key issue was resolved. Review Source LH Lyric H. Operations Management Entertainment Used the software for: 6-12 months ### "Does what it advertises" April 10, 2025 4.0 Pros Ease of use, simple platform to navigate. Cons Lack of updated features and not as many updates Review Source VR Verified Reviewer Survey Market Research Used the software for: Less than 6 months ### "Very easy to use " September 23, 2024 5.0 When my computer acting up I can send for help through help desk to find my solution Pros Very helpful when computer acting up and very easy to get help Cons Nothing works great always get my computer right Review Source KH Katrina H. Logistics Manager Machinery Used the software for: Less than 6 months ### "Yes to mHelpDesk" January 29, 2025 5.0 Overall, this is a good software tool to have for any size business. It takes the paper/pen and memory aspect out of estimates. Pros I like the ease of use for this product. It allows us to accurately track our jobs and the estimates that we provide Cons There have been a few times where the system was really slow or not functioning properly Review Source SG Shaq G. Assistant manager Retail Used the software for: 1-2 years ### "Yes to the help " August 2, 2024 5.0 Overall I think it’s great and glad that we are using it . Pros It’s very easy to maneuver . You don’t have to be an advanced person to be able to navigate it it in any way. Plus if you do something wrong it won’t allow you to continue . The error codes are so helpful Cons When I am struggling and I am trying to reach it for help it can be a delay sometimes and I am on a time crunch a lot so sometimes it reflects on me negatively Review Source MM Matthew M. Machinist Millwright Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Help is just a click or a call away" July 1, 2024 5.0 Have been able to get things resolved or a ticket created when an issue is more global than just my computer. Pros Always available via phone or chat. Have had issues just before the end of the week - and due to time zone difference - have always had someone there to assist. Cons Nothing at this time. Just that if there are multiple issues open - would like brief description on follow-up instead of just a case number Review Source JA Jaime A. Owner Veterinary Used the software for: I used a free trial ### "Good program " July 3, 2024 5.0 Pros Very easy to use with what i needed to use it for. Cons There wasn't anything i found that was hard Review Source Yunus Emre T. Audit Assistant Financial Services Used the software for: 1-2 years ### "User Friendly Tool" May 11, 2024 4.0 Pros It had User Friendly Interface for the employees. It could be connected via mobile. Cons It was simple to use but not included so much detailed features. Review Source SC Skyler C. Residential Account Manager Consumer Services Used the software for: 2+ years ### "I use mHelp daily and love it!" May 15, 2023 5.0 I am able to organize work orders/estimates by service location, schedule, bill and take payment all from one platform. That's just touching the basics! mHelp is a beautiful rabbit hole to fall down. Pros I love how user friendly mHelp is. I love being able to have so many features in one platform. Whether it be scheduling, billing or top tier organization, mHelp can do it! Cons There isn't really anything I dislike about mHelp. Review Source LM Luke M. Office Manager/Project Coordinator Construction Used the software for: 2+ years ### "Overall Pretty Great!" June 13, 2019 4.0 Overall I would recommend this to most people in search of a CRM. There are a lot out there, but I cannot imagine the customer service is as good. Pros First, The customer service is Great! Especially the rep who helped me out tremendously. The live chat feature is probably the best in the business in terms of helpful information and response time. Aside from that the software works really well. We are not totally utilizing every feature and it works really well for our company! - The overall layout and ease of use is great - Very easy to create leads - Easy to convert lead to a job - Easy to create job tickets IF you enter the correct information into the ticket on the first try - Easy to schedule - Can even sync it to Google Calendar - The main screen is plain and easy to use - Moving from tab to tab is simple and straight forward - Running reports is easy and great - Items to service might be useful for keeping track of maintenance items on out company fleet - May even be useful if we have a better service tech, if we start doing more service items - We can inventory items as well. - I would like to explore options that you may know of regarding this and tool tracking inventory - The customer service live chat on this CRM is great - The mobile app is great for our guys in the field to use - Straight forward pretty simple - Push notifications work great - Simple and easy to contact customer - Easy to use maps that integrate with the phones maps software - There is are a lot of areas where you can customize the fields of input Cons \- If you don’t input the information of the ticket correctly the first time, it makes it extremely difficult to change it after. - You cannot look up tickets by their address on the mobile app (At least not easily if there is a way). - When having a recurring lead there is no drop down to select the customer, you have to enter the customers name EXACTLY the same as it was entered the first time Review Source Response from mHelpDesk June 17, 2019 Luke, thanks for the detailed review! We're very glad to hear that you are taking advantage of so many features of the app. Please let our team know if there is anything else we can do to help. Thank you for your business! KP Ken P. Owner Construction Used the software for: 2+ years ### "mHelpDesk/HomeAdvisor " October 3, 2019 2.0 The weaknesses we struggled through for the first 2 years really left it on the back burner as far as fully implementing and incorporating it further into our customer contact operations. Resorted to doing a lot of it manually. As a CRM, it was pleasantly functional until they jacked the prices up after the HomeAdvisor affiliation came in full-bore. Home Advisor's shortfalls are a whole other dissertation. Pros 1\. The calendar integration with Google worked well and the appointment processing flow was good enough. 2. Invoicing and job dollar tracking worked OK as well. Quickbooks integration came along too late for us to play with or even consider. 3. The support team is pretty responsive and helpful when available. 4. The automatic linking with HomeAdvisor worked well usually. When it did, sending out text message alerts for new leads was a nice feature. Cons 1\. My biggest issue was communication logging. Although the customer note log was a help, it should log ALL communication with the customer. The fact that their development team couldn't get the log to reflect individual and system-generated emails was a HUGE stumbling block when trying to track customer contact instances. 2. They tried to change our package processing after we were with them for a year. Haggled out a deal, but really soured any aspect of expanding its role with us. 3. Having more than one invoice and/or email template would've been a huge plus. 4. It's integration with HomeAdvisor had its ups and downs. They couldn't seem to get on the same page as far was which HomeAdvisor account to bill for and was problematic when we closed a secondary HA account. 5. The report functionality improved a great deal, but was still not flexible enough to use effectively. That may be my issue and not leveraging the custom report capabilities well enough. It was much better lately, but the export capability was still rather limited. Review Source Response from mHelpDesk October 9, 2019 Ken, thank you for taking the time to leave a review. We're glad to hear that overall the scheduling and job tracking features work well, and that the automatic customer texting has been valuable. We're sorry to hear that the communication logging isn't as expansive as you would like -- that's something that we're considering for further development in future updates. We're thrilled to see the 5 stars for Customer Support -- that's always a top priority for us. Please give us a call or send us a chat if we can help with anything. Thanks for being a customer. EH Elizabeth H. Office Manager/Book keeper Facilities Services Used the software for: 2+ years ### "What a Nightmare" April 4, 2019 1.0 They frequently push super buggy updates. For example, the most recent update made the decision to update all of our customer automatically about the status of their tickets via text without our or their consent. EVERY. SINGLE. TIME. we reach out to customer service about things they've broken, it takes the better part of 2-3 hours talking to a service agent before they SOMETIMES acknowledge the problem. More often than not, it's a "feature not a bug". I've had fixes for major issues take more than 6 months to resolve with no updates from customer service. By the time they fixed it, we'd already found another service to track the information, making the fix useless. On top of everything else, we recently received at 37% price increase because they've "added features" (that still don't work). Because of how awful the system is to use, we've decided to create our own Access Database of ticket management because we're supremely confident that it will be more stable and usable. We highly advise other potential customers to find ANY option other than mHelpdesk. Pros When we started using mHelpdesk about 4 years ago, it was everything we could possibly want. It's only gone downhill since then. Cons mHelpdesk forces universal changes on a user without requiring their permission. The longer we've been with the service the more difficult it has become to use. They've taken useful tools away in favor of new "features". We've lost the ability to sort different categories and there's no way to switch it back. Customer service is a nightmare. Fixes for major issues can sometimes take upwards of six months. Review Source Response from mHelpDesk April 5, 2019 Elizabeth - thank you for sharing your concerns. We are sorry to hear that mHelpDesk did not meet your expectations. Please let us know if there is anything we can do to help. DB David B. Owner Facilities Services Used the software for: Less than 6 months ### "mHelpDesk lacks on the support" February 27, 2019 4.0 Dispatching Pros It's quite easy to use, did not take long to get the hang of, but I am also very comfortable with computing and software. You would have to be since the documentations they have only go as far as showing you the default way of doing things. If your business does not follow their model exactly you will be customizing yourself for weeks to come. All-in-all though, the software is functional, no down time, and the servers are pretty quick. Cons Ugh, there are several things to dislike. First and foremost, is the customer support. You will wait forever for a response, and when you finally get one, its just that, one. Then you have to wait another 30 mins for them to respond to your next sentence again. We are talking the same conversation here and they have 30 mins between replies. If it's my turn, it's my turn, don't leave every reply hanging. Second, they pick and choose what part of the terms & cond. they follow. It says, no refund, at all. Yet I know different because they refunded one month. THis was due to the fact that there software does not sync with quickbooks as advertised and I spent 2 weeks working on that. I had to create a whole new quickbooks, delete every single service from mHelpDesk (over 1200) and then recreate them in Quickbooks and then sync. A VERY LARGE undertaking and they did not help a single bit. They just waited until I was finished and refunded one month. When the software didn't work at first, I asked for a refund because they didn't hold up their end of the agreement, and they flat refused. Breached their own terms and everything, and still refused, and I was still within my trial time. Point is, make certain you want them first, because they will breach their own terms and tell you to get over it. Review Source Response from mHelpDesk March 5, 2019 David -- thank you for the review. I'm sorry to hear that the Quickbooks sync did not go as smoothly as it should have and that you did not have the best experience with our support team. We pride ourselves on focusing on customer support, so I will pass your feedback to that team to see how we can continue improving our service. If you have any other issues with your account please contact our team and we will be happy to help. Thank you for your business! Mas Idayu H. Information Technology Assistant Oil & Energy Used the software for: 1-2 years ### "Great helpdesk application" July 27, 2022 5.0 Pros It's elegant in its simplicity, easy to use and does what it's supposed to. As long as you're only looking to arrange projects and make invoicing and estimates, it's a great tool. There's also a smartphone app, although it's just good for the basics. Assessments, service calls, and invoices may be done quickly and easily. Managing customer information across various employment locations is a joy. Cons There are instances when they provide upgrades that don't benefit my daily application use. Because they cater to a wide range of sectors and demands, I can see how the change would be beneficial. More of them being optional would be ideal. There is a noticeable lag in the application's response but not too serious. Review Source VR Verified Reviewer Director Consumer Electronics Used the software for: 2+ years ### "The best software can be customised" May 29, 2019 5.0 Its great with its feature being able to customize, due to time difference, sometimes hard to get support online. Pros 1). can be customized easily 2). power keyword quick search feature Cons 1). can't bring up all jobs and statement at once, have to go through year by year to bring up tickets/job statement. 2). Also, when go to one billing customer, to bring up invoice list, the customer's PO# is not there, but invoice# which is automatically generated by Mhelpdesk and it doesnt match with customer's reference#. if we can put cutsomer's PO# in invoice# instead would be a great help 3). due to time difference, sometimes hard to get support online. and maintenance scheduled is in conflict with our business hours which is New Zealand time 8-5pm Mon-Friday Review Source Response from mHelpDesk June 3, 2019 We're glad to hear you are taking advantage of mHelpDesk's customization features. Thank you for the suggestions - we will pass them along to our Product team for review. We know the time zone difference can be difficult, but we have plans for extended support hours in the future. Thank you for your business! SR Sigrid R. Admin Assistant - Dispatch Consumer Services Used the software for: 1-2 years ### "Reports" April 4, 2018 4.0 \- great customer service availability by phone and online chat. - easy scheduling. - mobile app for technicians on the road. Pros With the help of the support team I was able to filter out a list of customers that live in a certain region. Our out of town customers are grouped by areas. In order to send those customers a reminder email or reminder cards we need to filter them from mHelp. The report feature is too restricted and didn't help us. Then finally I had someone on the phone that told me to create a new selection under Customers. I selected the cities that are on that route and listed all of them separately. And voila, I had a list of customers that I was able to export to excel. Cons I don't like the way the reports are set up. There should be at least one report available that we can select/ search for all the fields that we need included. At the moment the customer custom fields can NOT be selected. Although this is a database that we're working on and theoretically all fields can be searched. I think it is not only us that ran into this problem. I need to be able to select fields that are important to our business to filter out e.g. the customer, their address, email, phone number in a certain region. Another problem that came up from the solution above is that those lists can not be edited and therefore always need to be deleted and re-entered. It would be great if that could be editable. If that function would be editable it would eliminate possible mistakes while re-entering the whole list of e.g. cities that were entered before. Review Source Response from mHelpDesk April 5, 2018 Hi Sigrid--thank you so much for this review and feedback on our reporting. We're always looking at ways to improve so this is very helpful, and will be shared with our product team. We appreciate it! JR Jeremy R. Owner Consumer Services Used the software for: 2+ years ### "Priority Appliances - Another Happy MHelpDesk Customer !" May 3, 2019 5.0 Overall, the benefits have been great. It allows us to organize our business according to our set-up, rather than shoehorning into someone else's. MHelpDesk has become our bible and effectively helps us run 600 work orders a month to the highest level of customer service we can. Pros The software is highly customizeable, and constantly evolving. Our favorite feature is that the programmers always seem to be looking for ways to improve. As a service business, constantly innovating and finding ways to provide a higher level of service to our customers is crucial, so it's it's nice to partner with a company that is always improving themselves. In addition, for the things that MHelpDesk does not (yet) do well, its exporting and reporting features allow us to integrate with other programs seamlessly to mitigate our manual entry. This way we can partner will several systems. Cons This is a minor issue. The platform's appearance is a little dated looking, but very functional. It would be nice if there was a way to bulk upload photos, but those are the only complaints we have. Review Source Response from mHelpDesk May 17, 2019 Jeremy, thanks for the feedback. We're glad to hear that mHelpDesk has been helpful for your business. Please continue to let us know if you have issues or ideas -- we're always improving the platform! Thank you for your business. SM Shai M. Real Estate Used the software for: ### "Exceptional service and software " April 15, 2015 5.0 The software: We are the owners and managers of over 1000 units across Pennsylvania, New jersey and Miami florida. We have been in the business for 17 years now and we are always looking for ways to get better and increase efficiency. I have tried so many maintenance management softwares throughout the years and non of them was able to answer our needs as much as Mhelpdesk. I am now able to monitor multiple maintenance technicians in various locations with so much ease and efficiency. It saves us money and time and most important enables us to service our tenants better and communicate progress and status of their work order with a click of a button. The fact that its is so customizable makes it so easy to arrange the information in a way that you can get a complete view of whats going on in the field in a glance. Customer Service: My first conversation was with Daniel McClain - Account executive - He was great from the get go. He took the time to answer all my questions no matter how small or big, He presented the software with great knowledge and expertise and made the process fun and interesting. When he presented the software to our staff in Florida he literally got a standing ovation. Everyone was so exited for it. Thank you Mr. McClain ;) Once i decided to go ahead with Mhelpdesk i was assigned with a customer success coach (Love the terminology) Meghan Verducci in a nutshell if i could i would hire her to work for our company in a heartbeat. She was very Knowledgeable and pleasant. If she says she will get something done you can count on it. She was honest about what can and can't be done within the software and if she didn't have an answer she would always look for one and get back to me as soon as she could. She even kept in touch when she was on vacation to make sure that my needs are met. Once the Setup was complete she provided me with a power point manual and training videos for my staff Very helpful, i was able to train my staff with easily with zero misunderstandings. Thank you Megahn for everything !! Pros Customizable Coloring of the work order type Recurring maintenance Report Cons The mobile app needs a serious upgrade! Being able to upload more then one file at a time (picture in particular) bring back the ability to make a contact inactive without having to delete his records. Keeping records is the number one need in real-estate management. There are work arounds but definitely need to be brought back Review Source Similar Products Featured