# Page 28 | mHelpDesk Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 28 - Is mHelpDesk the right Field Service Management solution for you? Explore 824 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/77264/mHelpDesk/reviews --- mHelpDesk 4.3 (824) [View alternatives](https://www.capterra.com/p/77264/mHelpDesk/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 28 - Reviews of mHelpDesk ## Showing most helpful reviews Showing 676-700 of 824 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SB Steve B. Computer Software Used the software for: ### "Awesome product must have for service business!" February 4, 2014 5.0 Pros What we used to do in several pieces of software is now accomplished all in one spot. Amazing! People at Mhelpdesk are very easy to work with. Cons I honestly cannot think of anything about Mhelpdesk that we do not like. It just works. Review Source RS Ron S. Owner Consumer Services Used the software for: Less than 6 months ### "M help Desk" November 14, 2016 4.0 My rep has been great helping me with the program. So far seems to be very adaptive in what I am trying to accomplish but I have not had to use it that much. Hoping that business picks up to really get full use of it. Pros That it seems to fit my needs. Like the estimating, invoicing and payment system. Cons Had an issue with Mobile app where I had to reload app to accept credit cards. Not sure if this was an IPhone issue or App issue. Review Source DP Daniel P. Owner Used the software for: ### "Mhelpdesk is why I get most of my jobs." April 27, 2016 5.0 I love this service. I use it every day. My customers comment about how good my estimates look. It's so easy to use. The guy who deals with me, is on top everything. He calls me to remind me of thing that are my job. I couldn't run my business as smoothly as I do without it. Worth every penny! Review Source ZT Zach T. COO Used the software for: ### "Great Product" December 18, 2013 5.0 I have used this system the past few day trying it and it is the best product I've seen. has lots of customizations and features. Pros. Allows you to go paperless Tracks everything - Jobs, customers, invoices Cons Price is a little high for just 1 user. Well worth in in the long run. Review Source DP Dennis P. President Construction Used the software for: Less than 6 months ### "Mobile App" November 13, 2016 5.0 The MHelpdesk Mobile App and Home Pro applications work very well together. The calendar sync function with Google is especially helpful. The personal support that we received from Austin Oniell at MHelpdesk was outstanding. He followed up several times with us personally to make sure we fully knew how to use all the functionality of the app. And he continues to be a great resource when we need him. Pros The power of building a quote and to invoice and collect payments. Review Source RC Randy C. Owner Used the software for: Less than 6 months ### "Customer "SUPPORT" Stinks! They doesn't return phone calls! We are cancelling because of that" July 7, 2017 1.0 Cons Website service order doesn't load info properly so the system can be used! CUSTOMER "SUPPORT" IS NON-EXISTENT!! Review Source Response from mHelpDesk July 11, 2017 Hi Randy--thank you for the feedback. It appears you tried to contact us over the July 4th holiday, when our staffing was limited due to the holiday. We try our best to communicate holiday hours to our customers well in advance via email and other means. We're sorry that you didn't feel mHelpDesk met your expectations in this aspect, but please reach out if we can help in any way in the future. DR David R. Founder Used the software for: ### "Game Changer" May 7, 2015 5.0 For me, I'm always on the go. I run a few dev teams, and am constantly submitting work orders. mHelpDesk allows me to do that. Not only can I receive payment immediately, when it comes to tax season, I know my books are straight. I honestly can't imagine running my business without it. Review Source M Molinatec Used the software for: ### "Really Awesome Field Service Software" September 11, 2013 4.0 Excellent Work Order System. You can have the whole history of the products you give service to. But is a must have. Pros Very complete software. Always improving. Always there. Cons I don't give 5 cause the price is a little high for a one man field tech. Review Source AS Alan S. Computer Software Used the software for: ### "Great Software Product!" April 24, 2014 4.0 Pros It is easy for my technicians to access from anywhere, and the phone app gives it a whole other dimension. Cons There are times when customer service takes longer than expected to return calls, but that is expected at times. Review Source BM Barry M. Founder/CEO Used the software for: ### "We started our business with mHelpdesk almost 2 years ago and could not live without it! " March 29, 2015 5.0 As we have grown over the last 2 years mhelpdesk has been there every step of the way. It is the core of our workflow management system and the foundation of how we do our business. I can't imagine running the business with mHelpdesk! Looking forward to a exciting future together. Review Source SD Sadia D. Owner Used the software for: ### "The Best" March 18, 2015 5.0 Mheldesk software has made our business ticketing system a breeze. We have a PC repair shop and we created a custom ticket with graphics, drop boxes and fill in the blanks. The small issue we have had (our own fault), support was able to fix in a few minutes with a quick email. Review Source KC Kristine C. Construction Used the software for: ### "I am an MHelpDesk Fan!" May 4, 2014 4.5 Pros The great support and service, as well as the flexibility with customizing the screens and fields. Cons It is difficult to use the autofill within the address; the zip code causes us many problems and can be frustrating. Review Source MS Matthew S. Owner Used the software for: ### "Awesome Product!" November 20, 2012 5.0 I would highly recommend mHelpDesk for any of your business needs. We really use the ticket system and it helps us track our repairs! Great Product! Pros Fast, Easy to Use, Cost Effective, Mobile-Business Friendly, Just plain awesome! Cons None I can think of! Review Source TS Tyler S. Used the software for: ### "null" May 1, 2019 5.0 Review Source Response from mHelpDesk May 17, 2019 Tyler, thank you for review! BV Brian V. Used the software for: ### "" May 16, 2013 5.0 Outstanding application for managing your business information. Tracks tickets, customer information, estimates and invoices. New features are being added often, like the new asset tagging feature with the ability to use a barcode scanner. You can't go wrong with this program. Review Source AR Angelique R. Director Used the software for: ### "Great assistance!" October 28, 2014 5.0 We are still getting used to the software and think it will do all that we need - but we are a small business and still 'developing' our processes so it is forcing us to get organised - all good! The team at mhelpdesk have been very supportive and helped us greatly - thanks! Review Source KA Kyle A. Consumer Services Used the software for: ### "HVAC Company " April 29, 2014 4.0 Pros Everything is in one place. We can track all our progress with each customer. Cons There's no printing from mobile app. When we lose an internet connection, we are lost. The iPad app is slower than the iPhone app. Review Source LL Lisa L. Used the software for: ### "The sales experience was wonderful." April 30, 2014 1.5 Pros The sales pitch was great. It seemed to be all we could want from an FSM. Cons The onboarding was too scheduled and too short. Our field techs received one hour of instruction. It was also verbal and not hands on. Review Source PN Patrick N. Computer Software Used the software for: ### "Best product I have used so far." April 24, 2014 4.0 Pros They have good support, and the product is a CRM and Helpdesk in one. Cons The product could improve communication on tickets by letting customers reply to the email instead of having to go to a website to reply. Review Source PH Paul H. Founder Used the software for: ### "Terms and conditions incorporation in mhelpdesk" May 30, 2014 5.0 Thank you for an excellent and outstanding support chat Brittany, You have trully made me realise that being with Mhelpdesk was the best decision I have made for my business! Review Source Response from mHelpDesk May 30, 2014 Thanks Paul. We're always here if you need anything. Thanks for being an awesome customer! oT omar T. President Used the software for: ### "Mhelpdesk is my go to day to day estimate manager" March 15, 2016 5.0 The customer service is phenomenal Rep was a great help in getting me started and well equipped to start winning my jobs and creating estimates for them as well. Review Source Response from mHelpDesk December 29, 2017 Thank you so much for your review Omar! We're happy to have the opportunity to support your business. AC Anthony C. Owner Used the software for: ### "Helpin our company grow. " March 18, 2015 5.0 Since we have implemented MHelpdesk We have been able to grow our company due to increase in efficiency in scheduling and tracking appointments and estimates. It has also helped us track invoices to allow us to provide better customer service to our customers. Review Source MB Marisel B. Owner Used the software for: ### "Very helpful and patience" February 5, 2016 5.0 Gian explain me many ways how use this awesome software. Text message reminder, confirmation email with the type of the services. A lot of patience with me, because I'm spanish speaking and help me a lot with the set up for my cleaning company. Thank you Gian Review Source SP Sam P. Sam Perales Used the software for: ### "Utilizing MHelpDesk " March 19, 2015 5.0 We've been using Mhelpdesk about 90 days now. All I can say is we are totally satisfied with the way this program has streamlined the way we invoice and record our invoicing. I've been in business over 30 years. I wish we had heard about these guys sooner. Review Source EG Estevan G. Vice President Used the software for: ### "Cyclone Review" March 25, 2010 4.0 I would recommend it to other carpet companies. Pros Really easy to use and navigate. Makes invoicing simple. Pretty good features. Cons Exporting features not what i expected. Unable to locate Sales and Ads features Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.