# Page 3 | mHelpDesk Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is mHelpDesk the right Field Service Management solution for you? Explore 823 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/77264/mHelpDesk/reviews --- mHelpDesk 4.3 (823) [View alternatives](https://www.capterra.com/p/77264/mHelpDesk/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of mHelpDesk ## Showing most helpful reviews Showing 51-75 of 823 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Mark J. CEO Used the software for: 1-2 years ### "Our experience has been extremely positive. No other company would go this far for a customer." February 2, 2018 5.0 We are completely cloud-based, completely mobile, our response time has decreased and profits have increased. We have found a vendor/partner that listens. We truly have an integrated product from end-to-end. Service calls/requests for quotes come in, an excellent work product goes out, seamlessly. Pros The field app is very strong and that is a must. The admin provides a true workflow experience. The software is as flexible as it can be, provides true integration to QB, and has cut our entry time in half. Our profits are up and communication is vastly improved. The cloud feature fits our Disaster Response plan. Their customer service is the best I have seen and we have tried many. Cons Very little to dislike. They are always improving. I would like to see an inventory module, and Ajax searches would be a real improvement. But overall, they are the "best-in-class". Review Source Response from mHelpDesk February 5, 2018 Thank you for sharing your thoughts on mHelpDesk Mark! We are so happy to work with you and VIALARM. CM Chris M. Vice President Construction Used the software for: 2+ years ### "Good starter golf club set" January 18, 2022 3.0 Payroll time, invoicing speed, real time management, Pros Easy setup, time tracking onto invoice, payroll time Cons Not an A through Z program. Its an A to Z without anything mandatory in between Reason for choosing mHelpDesk It is a good starter golf club set. We are expanding into the custom set into Service Titan in March 2022. Review Source OS Olivia S. Manager Construction Used the software for: Less than 6 months ### "Just about the easiest system in the world to use!" February 6, 2018 5.0 I researched quite a few different comparable products and this is by far the best. I have a very small business with a staff that HATES technology and change and they are even capable of using this system. Pros It's Crazy Easy to use! You can manage your "people" in one spot. I can see my customers and staff's profile in the click of a button. I can organize my techs work by "Jobs" that connect right to their schedules. The estimates are professional and accurate. I can hide details that I don't want to share with my customers on any "template" I need to. It is very easy to customize your templates. You can search by any piece of info you have (name, phone number, email, address etc.). The reports are extremely easy to run and very detailed. The app Has a functioning offline mode for when there is no service. The app and online version give you the option to see other peoples schedule (if they have permission). The app used google maps so it is always up to date. I can hide confidential info from my techs based on permission. My people can clock in and out right from their phones. It is compatible with quick books. I can easily calculate my markups right from the estimate screen. The customer service is absolutely unbeatable. They are always there during business hours. Everyone I speak with fixes my problems right away no matter if it is in a chat screen or over the phone. Lastly everyone I speak with is clear and concise. I am speaking to people that know what they are doing. Cons I wish i could see a real time map view of where my techs are and have been from the online version. They have the option on the app to view a map of where an employee has been that day but I don't think there is a real time map of my people right from the online version. This product is a little expensive for a small business if you have a lot of employees that need to have an account. Review Source Lee M. President Used the software for: ### "MHelpdesk Keeps us organized and gets us paid" November 15, 2012 5.0 this application has increased our profitability and the monthly fee is minor in relation to what we save on time filing out paper work and manually processing estimates with excel, work order via paper and billing through an admin staff member. we don't lose work orders, no billing gets missed, no techs forget about the jobs of the day. by far and away the best choice our business has made. I highly recommend the product and endorse it as a must have for any service dispatch company. Pros \-Android app allows field techs to update, create, edit orders on the site. -work orders/invoices/estimates with signature capture allow us to quote, close and invoice on the spot. -google calendar integration gives us a quick visual, auto updates and is easily accessed - a nice add on feature that we use -QuickBooks imports allow us to quickly import all invoices with a click of a button. cutting way down on administration costs. -ability to track time for techs on projects and materials used keeps our jobs profitable. -tech support either online or via telephone is fast response, accurate and helpful. -constantly improving product and features. routine updates keep program operating smoothly and each update typically increases effeciency Cons \-have had a few server access issues that where caused by external companies or service providers. These have made the system unavailable for a period of time during the work day. -tech support advised of available work around and updated on status of repairs taking place. -downtime was minor impact and communication during was great. -would be nice add on or option to have app/program operate as standalone on at least one onsite PC in the office during these times. Review Source BP Barbara P. Used the software for: ### "" May 23, 2013 5.0 We provide Information Technology Service and Solutions to home and business users. We pride ourselves on the fact that we deliver service and solutions that solve the headaches that Information Technology can cause, efficiently and professionally. Our solutions are totally managed by our support team made up of inside support technicians and field service technology support teams. Working on solutions that are managed and monitored allow our customers to focus on business, not I.T. issues. We have been working with an in-house solution for a few years that couldn't offer an easy to use mobile solution. Service Techs would have to connect to the server remotely and in most cases this took too long and was inefficient. Utilizing an access database, exporting to Excel and QuickBooks was problematic due to the fact that data fields would change from an update, causing us to have to reconfigure more often. This is extremely non-productive. We are 90% done with converting our customers over to the new MHelpDesk solution. This has been a painless migration for us. I am very happy with the ease of use with this solution. The Techs love it too, and say things like "what an improvement, we now have all the customer data at our finger tips while we are at the customer location". The online help and support videos are a big plus. Checking out the Blogs we found helpful information that gave us some ideas on how we could configure MHelpDesk; saving time, trial and error. We called in for technical support twice to get clarification on exporting to QuickBooks and found the MHelpDesk support to be very knowledgeable and straight forward on the explanation of our configuration needs. Over the next month we will start barcoding all of our customers Technology Assets that we are responsible for. Our customers contract with us to manage there I.T. Systems. With the barcoding we will be that much more efficient. LESS ERRORS. Identifying equipment has been a challenge and by barcoding we now have the missing link. The biggest benefit to our company is the fact we can enter customer information and updates remotely. The information is available immediately to the main office and management can take action on services issues. This allows the field service techs to take action at the customer site, and in most cases estimate cost, invoice and bill while at the customer location. It's all about being professional and efficient. We are so pleased to have implemented this solution for our business and look forward to the successes it will bring. Review Source MH Michele H. Office Manager Construction Used the software for: 1-2 years ### "mHelpDesk has become an asset to our business!" March 28, 2019 5.0 We are a HVAC service company. Until mHelpDesk we were using paper invoices with our techs. We now have the entire company history at our fingertips. mHelpDesk has helped us become much more organized and has simplified our techs responsibilities as well as our office staff. Pros This software is easy to use and to navigate through. I love the ease of looking up all our jobs and customers information. The staff at mHelpDesk are so patient and personable and so helpful, they put customer service at the top of the priority list and that is very important to us. This summer will be two years since we signed on with mHelpDesk and we have no complaints, only compliments! Cons I can't say I can really think of anything. Review Source AF Angela F. office manager Construction Used the software for: 2+ years ### "Frustrated With The Reporting" March 29, 2019 3.0 MHelpDesk is fine for a basic company but we are now needing more than what they have to offer. We have tried to explain that but they we have not updated anything that we need. Pros I liked the home page of the website for the admin. I also like how you can search for a customer with different info. Cons I hate the reporting on MHelpdesk. When you do a report on sales or anything else when you click on the number there is NO detailed list. Example: Sales for each tech for month of March Joe -$115,000 John-$200,000 and Jack-$125,000. You can ONLY see the total sales NOT a detailed list of what those total sales consist of. Plus any job ticket that has 2 different sales techs name on it the sales is split. For some industries that is ok but not if you have installers that install jobs and tech that sell. Review Source Response from mHelpDesk April 1, 2019 Hi Angela, thank you for taking the time to provide this feedback. We have passed this information to our Product team. In the meantime, please let our Customer Support team know if there is any way we can help. Michael M. Vice President Used the software for: ### "Mhelpdesk makes my customers happy at a price that makes me happy!" March 18, 2015 5.0 My business partner and I have been using Mhelpdesk in our telecommunications business for about three years now. We had searched for a long time for a product that was easy to manage, affordable, and that enhanced our customer relationships. We tried the "server based" solutions, spending thousands of dollars for a complicated product, which also required us to budget for "maintenance fees" so we could get support when bugs were discovered. Although we tried several solutions, none met our goals for ease of use and low cost of ownership. When we finally discovered Mhelpdesk, we couldn't believe how simple it was to get started. Not only did it provide the features we need for scheduling, assigning, and billing projects, it also integrated closely with our QuickBooks accounting software. We were able to import tons of information and use it to populate our Mhelpdesk account data. As our needs changed, we challenged the folks at Mhelpdesk to solve several problems in workflow within our business by adding features to their product. A prime example of this occurred when we asked Mhelpdesk to provide a way to automatically assign and notify technicians when a service ticket came in for their customer. Within two months Mhelpdesk had refined the added feature, and now ALL Mhelpdesk customers are able to make use of it. Dollars always matter with a small business like ours. With Mhelpdesk, we get the whole solution set, but only have to pay per user. This results in minimum cost for maximum capabilities. Perhaps more important than the dollars is the frequent positive feedback we get from our customers about how easy it is to do business with us (because of the user-friendly branded interface Mhelpdesk provides on our behalf). They like being able to enter a request online quickly, and being able to see past tickets, etc. They see doing business this was as "hassle-free"! Overall, engaging Mhelpdesk has been one of the best business decisions my partner and I have ever made. We highly recommend it! Review Source Angelique W. Writer Renewables & Environment Used the software for: Less than 6 months ### "mHelpDesk changed my life" January 23, 2019 5.0 The benefits of mHelpDesk far outweigh any issues we've had with it. I would highly recommend it. You can pretty much do everything from start to finish with this program. I haven't used it long enough to utilize the invoice part, as I'm still using quickbooks, but for the most part, our company is really pleased with this program. And if we had to do it all over again, we would definitely pick mHelpDesk over all the others out there. And CSR, my account rep, has been phenomenal in answering questions and getting back to me quickly when I reach out. Pros The mapping tool is definitely my favorite part of this whole program. I can look at scheduled jobs and find unscheduled jobs nearby, which makes scheduling and keeping our guys within a certain distance very easy. Cons The estimate section of this program is my least favorite. It could be because I'm used to working with Quickbooks and I can send more than one estimate and I can see the body of the email before sending and edit it accordingly. With this program, I have to create a whole new job to send a new estimate, which is time consuming. So I don't always use the estimate feature, especially if I have more than one estimate option. Review Source Response from mHelpDesk January 24, 2019 Thank you so much for this feedback Angelique! I'll share the recommendations on our estimate feature with the product team. We appreciate your business! DR Doris R. President Used the software for: ### "Great Service Management Software with Excellent Customer Support! " July 17, 2014 5.0 We have been searching for an integrated solution for our service-based business for a long time. Many companies say they can provide what you need, but Mhelpdesk actually delivers! Compared to other software, we have found the product as follows: User-Friendly, Extremely Customizable, Inexpensive upfront and monthly costs & NO CONTRACT, Quickbooks integration, Free weekly interactive training, Excellent Customer Service. Personally, I have never worked with a company, who cares as much about Customer Happiness! We signed up on July 2nd, and I have spoken to my Sales Rep (Mike), Trainer (Lauren), Director (Melanie), Support (Kaylea), Quickbooks Specialist (Felix)... I feel like I know the whole team, already! They take time to listen to your needs, and then help you transform the program. They always make you feel important as they take time to deal with your questions. Lauren has really gone out of her way to quickly answer emails, return my phone calls, find a solution for me, or connect me with the right person. I can't think of any other software company, who has worked as hard to make sure their clients are happy, and working efficiently with their product. They have a contact us tab within the software, where you can submit online service requests. In addition, they have a feature requests tab on that same page, and they take the suggestions very serious. There is an update listed on that screen which shows the status of these suggestions as well, and you can vote on them. I am looking forward to the new mobile app that will be released soon. Outlook/Exchange calendar integration is also around the corner, as well as the Client/Server edition of the software. As the owner of my company, I am involved in each job from the beginning to completion. I not only go out in the field and provide onsite services, I remote into clients, and then I have to review work orders from my technicians before I can send invoices to my customers. I handle all of my accounting data entry on top of the service work. I spend so much time working for my clients on solving their issues, that it takes me forever to go back and bill them. I know that Mhelpdesk is going to change my business by organizing my workflow, which will help with cashflow. I am excited to finish tweaking the system so I can reduce my work hours and have more time to enjoy my personal life! Mhelpdesk is on the leading edge of technology and I am so glad to be along for the ride! Review Source MP MARK P. OFFICE MANAGER Construction Used the software for: 2+ years ### "THE BEST" March 8, 2019 5.0 We use MhelpDesk primarily to schedule leads, and then to write estimates in the field. We barely scratch the surface of what this software is capable of. But the biggest advantage to using mHelpDesk is the people. THEY HAVE THE MOST HELPFUL STAFF YOU ARE EVER GOING TO DEAL WITH... PERIOD!!! Pros Although we don't use a lot of what mHelp is capable of, we find the software very easy to use while writing estimates out in the field. This is a great program, with great people behind it. Cons No negatives... Seriously. It would be nice to be able to hide parent accounts in the price list to clean it up a bit, but this is a very minor issue. It does not detract from the usefulness of the program at all. Review Source Response from mHelpDesk March 18, 2019 Mark - thank you for the review! We are happy to hear that the product is helping you with scheduling and writing estimates and thrilled to hear that you've had a chance to work with our great staff. Please let us know if we can help you get up-to-speed with any other features. Thank you for your business! WH William H. Field Service Engineer Medical Devices Used the software for: 1-2 years ### "How does mHD hlep me" April 3, 2019 5.0 In general it does quite well, I prefer to use the web based system from my laptop. But the phone is a big help. Pros The ability to see all of the customer data. Cons The text messages come from different phone numbers so I get voice readouts of the text messages, if they came from a single number or a few numbers it would be easy to block text to voice on them, but there are so many making it quite difficult. I also tried to search based on locale either I did not know how or it was not possible. Also people tend to dump more than just the address data in the address fields, when you go to map the customer location it will not map due to erroneous data. Need to figure out how to just filter the address data, or squawk when someone tries to add more than just the address. Review Source Response from mHelpDesk April 4, 2019 Hi William, thank you for the feedback! We're happy to hear that overall your experience with mHelpDesk has been a good one. Thanks for the specific suggestions about the text messages -- we will pass that to our Product team. In the meantime, please let us know if there is anything we can do to help. Thank you for your business! LC Luis C. Technology Manager Security and Investigations Used the software for: 2+ years ### "Update to previous review after 3 years" July 24, 2019 3.0 Another really pet peeve that I did not have enough space for under Cons: It's ridiculous right from the beginning and for years now, you can't hide or remove former users you deleted from the Staff List. Anyone you add will be there forever, cluttering up your view of the Staff list. It's things like this, while initially we were very much advocates for mHelpDesk and thought it had a lot of potential, our views have changed because it just seems stagnant. That, and given subscription prices have risen a lot more than when we started. We've been able to negotiate lower prices as a long time customer, but if we had to pay today's rates based on what we know now, we would look for something else. And it's ok enough for us to stay, but if they were to raise our rates to current, we'd strongly consider leaving. Pros We initially liked this platform because for what we needed it was one of the best values out there at the time. Granted, anything was better than what we had, which came down to mostly notes in a ticket system in our previous CRM. Cons Many things have become cons over the years, mostly because we have seen very little improvement from our point of view. It's like development has been minimal at the most. For example, it has some glaringly missing auditing capabilities. A person can assign an Item in a Work Order/Jobs under another person's name, and there is no record of who did it for accountability. The "Items" area is where you add both parts and labor to a ticket, but sometimes you want labor or other general notes that do not print up on a Work Order/Job. However, you can't select which get printed on a WO/Job and which do not, it is all or none. If you sell systems on leases, there is no easy way to track or separate the leases. You can create customer fields for the lease, but if there is more than one lease involved, there's no easy way to do that. We've ended up having to create multiple accounts for the same customer to keep the leases separated, which can cause confusion like which account should should the work order/job be one. There is only a check box for Billable when you add work to a ticket. There's no way to add other options like "Warranty", "Rework" or "Service Plan" plan, for example. You can't add negative quantities to a Job/WO. Meaning while you can add items used in a job, you can't track material you're removing from the site in the same way, such as things you are crediting back or exchanging. Reason for choosing mHelpDesk At the time it was the best price (not most expensive, not cheapest) for features balance we could find. They sales support was exceptionally accommodating and helpful. Review Source CK Casey K. Executive Director Real Estate Used the software for: 2+ years ### "Property Management user for 5 years" May 11, 2020 4.0 Moved to mHelpdesk from paper work orders. Still using it 5 years later. We don't schedule or invoice jobs, just use the work order function. Pros Least clunky work order software we demoed. Easy for service techs to pick up. Good technical support - I think they wrote an update after one of our guys phones stopped displaying the app properly. That was pretty cool. Cons Rollout of December '19 update wasn't that smooth. Honestly, most of my complaints are issues that come from being a long-term user and having wrong codes and items from my staff cluttering up the software. Reporting is a little weak. Alternatives considered [Limble](https://www.capterra.com/p/162600/Limble-CMMS/)[BlueFolder](https://www.capterra.com/p/109930/BlueFolder/)[eMaint CMMS](https://www.capterra.com/p/100468/eMaint-CMMS/) Reason for choosing mHelpDesk Mhelpdesk was least complex. Limble was 2nd choice Review Source BM Becca M. Business Manager Construction Used the software for: Less than 6 months ### "Insightful Features & Stellar Customer Service" February 28, 2019 5.0 Again, their customer service, and the way they help us solve problems and customize things to fit our operational model is really invaluable. Pros We really like how user-friendly it is, the way things link together, and the auto-processes you can set up. We also like how we could start with the basic functions and slowly set-up and all of the features. This allowed us to switch from our old software quickly, and gave us the time and opportunity for a lot of troubleshooting and customization. We also really like all of the ways you can customize your site. We like how features are developed based on client feedback. Finally, their customer service/tech support is excellent. Our implementation rep is very knowledgeable and figures out great solutions for our needs. The chat support is also excellent. Our problems and requests are solved the day-of every time. Their Customer Service/Support really goes above and beyond every time. If you are wavering between software like we were, mHD's Customer Service really sets them apart. Cons The Scheduling module/platform does not have as many options/customization as we need, especially as our number of field techs increases. The Quickbooks syncing can be tricky, a more comprehensive instruction manual for that process would be helpful. Review Source Response from mHelpDesk March 5, 2019 Thanks Becca! We are glad to hear that you are finding value in the platform and the Customer Support team. Thank you for the feedback on the scheduling portion of the app -- we will pass that along to our Product and Engineering teams. Thank you for your business! ED Emily D. Office Manager Consumer Services Used the software for: Less than 6 months ### "The software is easy to use for any person- whether you are a computer pro or have basic knowledge!" June 8, 2017 5.0 Pros I love the fact that I can create custom fields for my jobs that will translate over to invoices. I can make custom fields for each type of service I provide. You can also create custom fields for your customer profile. It absolutely amazes me as I never thought I would find a software tailor made for our niche company- a commercial diving firm. With being able to customize everything from customer profiles to job to invoices I can have the exact software and features I need and am able to disable other features I don't need. Also the customer service is seriously stellar- 5 stars! Every person I have spoken with at MHelp Desk has been extremely helpful , informative, and professional. You can call, email, or even live chat with customer support to suit your needs! They also have loads of resources if you are a do it yourself-er. Between watching videos on their youtube channel to utilizing the community forum- I have hardly needed any assistance setting up my account and utilizing it. The import from Quickbooks is seamless and so simple- it makes switching to a new software insanely easy. 10/10 would recommend!! Cons The only con i can think of is having to put my appointments in a time slot. I have not looked into this all the way yet as I am still customizing everything. With my business our service calls do not need time slots and the customer are not present for the work so it would be helpful to see all my appointments for the day without them being assigned a specific time. (even this isn't a real big negative for me more of a pet peeve). I bet if I asked them they could figure out how it can be set up like this! Review Source CG Chris G. owner Computer Networking Used the software for: 2+ years ### "Its great software" May 22, 2019 5.0 It was easy to set up and they will help you with set up. They were always willing to help if needed. They continually look to add features to improve the software. Just be aware this may increase the price you pay. Pros I liked the software and used it for years. They made several improvements and added features to it that I didn't personally use. It did what I needed and did it without issue Cons I chose to stop using it when they decided to double the price of the software. I felt they value was no longer there for me but it is good software if you have a service business and have appointments to track. Review Source Response from mHelpDesk May 23, 2019 Chris, thank you for review. We're grateful for your business over the past few years and we're sorry to hear that the value is no longer there for you. Please let us know if there is anything we can do for you in the future, and we hope we may have an opportunity to work together again down the line. SS Shawn S. President Used the software for: ### "Testimonial for GREAT service management software - Mhelpdesk" February 8, 2013 5.0 I have been in the computer technology business since 1986 and have used a ton of different software programs to run the business. I have wasted over $30,000 with the last two major software programs one was an ERP application that was just so buggy and just took too much time learning and keeping the software up and running I dumped it after using it for 1 year. The latest software program was recommended by several other technology companies as it is a PSA software but it just takes so long to do a single service order and then the process to get it to an invoice and then to the accounting application like QuickBooks was just a joke. (Almost a total of 20 clicks on different buttons and screens for each job). I can now run my business while on the road at customers or remotely at my home office and am much more efficient and professional looking doing away with paper! KEEP UP THE GREAT WORK! Pros \-Ease of use. -Customizable -Website service ticket integration -Integration to Quickbooks -Customer support is top notch! -They are very fast to update their software when customers make suggestions! -I learned about Mhelpdesk about a year ago and tried it out and was really impressed but was missing some things for my business as I have a ton of inventory that I stock. Over the past year I have continued to watch them grow and add new features. Even in the past 60 days I have seen a ton of the requests actually put into the software which I have not seen any other software vendor listen to their customers like this. I have only been fully using this software in my business live for the past week but have saved so much time in the processes and procedures along with impressing every one of my clients when I have them sign my iPhone or iPad for the service order or invoice. -I look forward to the new improvements that Mhelpdesk adds every few weeks. Cons None \*Other than waiting for the new features like POS (Point of Sale) with inventory management or interface to Quickbooks Online! Review Source TB Tim B. Owner Used the software for: ### "Needs Better Reporting in addition to other things" March 19, 2015 3.0 I have searched for quite some time for a good work request/time recording system that will prove to be cost effective and save me time. Yours fits a few of the requirements that I have for such a system - key words being "a few"... I have attempted to discuss this with technical support previously. I learned very quickly that your organization would prefer I change the way I do my business and match how you think I should do my business, rather than build a product that is flexible enough to enhance my organization and, in short, make me want to use your product and recommend it to the many clients I do work for. There obviously is some value for me to use your software. If I had to place a percentage on the amount of your application that I am currently able to utilize for my business, I would say it's less than 10% - probably in the 5% to 6% range. The ONLY reason I have continued to use your product is because I have a few customers who log their own support requests. This is a convenience for them. I applaud you for taking this step to find out what your customers think of your product. I hope this is a step in the direction of making your product of more value to your customers rather than to your bottom line, which from the outside looking in, appears to be the current goal. I've taken the time (of which I do not have much of) to put together a quick "off the top of my head" list of pros and cons.... Only because you asked. Pros of mhelpdesk: 1) easy to use interface 2) my customers may log their own requests 3) affordable monthly cost 4) quickbooks interface 5) customer import feature cons of mhelpdesk: 1) force use of invoicing feature 2) no ability to generate custom reports 3) no export of time reports 4) quickbooks interface 5) no calendar of "work performed" (similar to a google calendar) I am a small shop... For one employee, it would take me a day and a half (~12 hours) to invoice one month. This is unacceptable. For the month of January 2015 I did not use your system for billing. I used google calendar to keep up with time worked, exported it to a spreadsheet, imported into quickbooks - this took ~4 hours. Still longer than I wanted, but, I didn't waste an entire day. Your system costs me more than the monthly fee you charge. Hope this helps. Review Source VR Verified Reviewer Project Coordinator Security and Investigations Used the software for: 1-2 years ### "Excellent Service" February 6, 2019 5.0 MHelpDesk has helped out company become better organized and provide better service to our customers. Pros It was easy to set up and import our database. Works seamlessly with Quickbooks. The ability to create a an estimate, convert to a service call and ultimately an invoice makes things simple. Everything from scheduling service calls to billing can be done with a punch of a couple of buttons. Great Mobile App! Cons The reports aren't as customizable as I would like and the monthly cost is a bit steep. Review Source Response from mHelpDesk February 8, 2019 Thank you so much for this feedback. We really appreciate it! JG Joanne G. Owner Design Used the software for: 1-2 years ### "Terrible Customer Service" October 22, 2019 3.0 Terrible Customer Service from the beginning. They entered all our information for us to get started and then it took months for us to get it the way it would work for us. No help and no consistency. We are going on 2 years and we are still not getting the help or answers we need to get MHD to work for us. Pros We were told this would intergrade with sales, proposals, client approval etc. And we are still not getting the proper emails from clients that are approving our proposals. Cons Customer Service is terrible. Every time we have an issue, they say they will take care of it and then something else goes wrong. You talk to someone different each time so basically you have to start over and each person you speak with does something or tells you something different. We were told we would have a representative assigned to us to help with our set up and any questions after and you never can get the same person. Reason for choosing mHelpDesk They said they were going to give us the most support Review Source Heather L. Office Manager Used the software for: ### "mHelpDesk? More like mRockDesk!" March 18, 2015 5.0 I manage a bee removal company and I personally did a trial with 6 different service software (some of which were from specialized pest control software companies) before trying mHelpDesk. MHelpDesk blew all of them away. I found it easy to sync with QuickBooks, easy to customize, easty to navigate, and the customer happiness team were absolute rock stars setting us up. I also had the pleasure of training my entire company, some of which are NOT computer savvy whatsoever. Everyone learned the software and app easily and I heard the phrase, "This is a pretty cool system!" from nearly everyone I trained. One of my favorite improvements to our workflow is that all pertinent documents and information is part of each work order, i.e. the invoice, the payment, any attached files such as signed approvals or pictures of services rendered. This means no more getting up and searching through file cabinets for information. It is all at our fingertips, which saves SO much time. Overall, after 9 months of using mHelpDesk, we are thrilled with a superior scheduling software. Pros: I love how the happiness support team cares so much about their customers. I have had a few issues here and there and they work so hard to get all of the kinks ironed out for me. I know I'm in good hands if I should need help. Cons: No cons, just a wish...I would love to have a detailed materials used per work order report, as I submit monthly pesticide reports. I wouldn't be surprised if mHelpDesk makes this happen in the future, as they always are striving to improve their product. Review Source VP Viveka P. Associate Information Technology and Services Used the software for: 6-12 months ### "mHelpDesk" April 1, 2023 5.0 Overall, mHelpDesk is a powerful and useful tool for managing field service operations, but it may not be the best fit for all businesses, particularly those with limited budgets or specific customization requirements. Pros mHelpDesk is an amazing cloud-based field service management software that provides businesses with tools for managing customer relationships, scheduling appointments, dispatching technicians, and tracking work orders. It also integrates with a range of other software, such as QuickBooks, Salesforce, and Zapier. mHelpDesk also provides tools for managing customer relationships, including contact management, appointment scheduling, and customer communications. Cons Sometimes slow response times and difficulty resolving technical issues. Review Source MH Melissa H. Office Manager Used the software for: 1-2 years ### "Has a long way to go" May 1, 2018 3.0 I would feel better if the platform cost less. The amount of time we have wasted trying to figure out work arounds and dealing with issues the company has known but hasn't communicated about is frustrating. But as a small company, we can't afford a more expensive platform. It's better than nothing I suppose. It's slightly more convenient than a couple of excel spreadsheets. Pros It has helped organize my technicians and keep them on track. It allowed the office to put more responsibility and accountability in the technicians hand. Cons The mobile app can take a very long time to load. It will go offline if not in best service area but will not put itself back online so data isn't transmitted as expected until the issue is found. It lacks a lot in reporting. Inconsistencies in data formatting causes customers to be duplicated when imported from Quickbooks. Notes entered in lead forms do not carry into the customer profile causing rework. When there are known issues, there is no communication about them leaving the end user wasting time exhausting potential causes on their end before reaching out to customer service who takes about a half hour to respond to inquiries. Review Source KP Kevin P. Operations Manager Consumer Services Used the software for: Less than 6 months ### "Good Investment" April 16, 2019 4.0 Overall a positive experience. Our MHD contact did an incredible job meeting our needs during the set up and training phase. She was always quick to respond with an answer and also a short video to help explain actions steps needed to resolve a challenge. We took advantage of our support plan with CSR, and she delivered each time we reached out to her. I highly recommend her, she is extremely knowledgeable of the software and platform, and willing to assist as requested. Pros The software meets our dispatching needs as well as capturing all information needed to close out any pending work orders. It automates our service call life cycle process, in turn allows our team and operation to be more efficient and maintain quality as the volume of our calls and request increase. Once you become familiar with the software, it is fairly straightforward and east to utilize. I would recommend investing some time into adjusting the settings properly on the desktop version as well as app to be sure they align with your process goals. After several weeks of making adjustments, we feel it is tailored well to our needs. Cons The one feature we would like to see changed is choosing a job name to schedule a work order. Presently, you can only select the parent name of a site. In our field, not all parent names match site names, so it can be a challenge sometimes identifying the correct parent and site name. If you could add by site parent name or specific site location that would be beneficial. Review Source Similar Products Featured