# Page 33 | mHelpDesk Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 33 - Is mHelpDesk the right Field Service Management solution for you? Explore 823 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/77264/mHelpDesk/reviews

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mHelpDesk

4.3 (823)

[View alternatives](https://www.capterra.com/p/77264/mHelpDesk/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 33 - Reviews of mHelpDesk

## Showing most helpful reviews

Showing 801-823 of 823 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

JL

Jaime L.  
Manager  
  
Used the software for:

### "Brandon rocks"

June 4, 2015

5.0

Thanks for your help, you were awesome and very helpful.

Review Source

MU

Michael U.  
Logistic Executive  
  
Used the software for: Less than 6 months

### "Review of mHelpDesk"

October 28, 2018

5.0

Pros

Easy to use, convenient and manageable. It helps a lot in scheduling, worth of investing to a good partner in your business.

Cons

none. although this is pricey but it works well in managing your workflow.

Review Source

MW

MELISSA W.  
IT  
  
Used the software for:

### "Chat function is great!"

September 5, 2014

5.0

Justin was able to answer my questions quickly.

Review Source

RN

Reed N.  
Owner  
  
Used the software for:

### "Confusion, frustration on the complications of program"

September 8, 2014

4.0

Very fast getting answers for my issues.

Review Source

RW

Rebekah W.  
Marketing  
  
Used the software for:

### "Demand Forse"

August 11, 2014

5.0

Got back right away with helpful answer.

Review Source

JB

Julien B.  
  
  
Used the software for:

### "Chat with Lauren"

September 5, 2014

5.0

It was great. Very helpful and efficient

Review Source

KC

Kimberly C.  
Sales Manager  
Telecommunications  
Used the software for: Less than 6 months

### "Great product, even greater technical support!!"

February 29, 2016

5.0

Pros

it is the only tool that i have found that meets our business' needs. I have researched several tools and none of them fit well with my business.

Cons

I have not used the tool for a long period so I cannot answer this yet.

Review Source

BS

Barbara S.  
Office Manager  
  
Used the software for:

### "Mobile App "

July 14, 2015

3.0

Tia was able to help me quickly.

Review Source

SP

Silmara P.  
  
  
Used the software for:

### "Set up"

April 27, 2015

4.0

Its a little confising at first.

Review Source

HR

Heather R.  
Office Manager  
Real Estate  
Used the software for: Less than 6 months

### "Only used a short time"

August 9, 2018

5.0

Pros

I liked being able to make clear and understandable work tickets and invoices for payment. Would use again.

Cons

I did not really get enough experience with it to really have a con against it. Everyone seemed to like it.

Review Source

TS

TIFFANY S.  
Owner  
  
Used the software for:

### "Very user friendly"

June 11, 2015

5.0

Great Customer Service

Review Source

BA

Bob A.  
Sales Manager  
Construction  
Used the software for: Less than 6 months

### "Eric J Rocks !!"

June 24, 2016

5.0

Pros

Way easier then last app .It puts all the tools you need to run your business in the palm of your hands

Cons

Nothing looking forward to grow my business together and working to test software to work out the problems

Review Source

EB

Eli B.  
pres  
  
Used the software for:

### "This software is a great tool to have for the business"

June 15, 2015

5.0

All i could say is pros

Review Source

AO

Adam O.  
Lab tech  
  
Used the software for:

### "Christine live chat"

August 15, 2014

5.0

quick and very nice!

Review Source

BE

Brittany E.  
Consultant  
Consumer Services  
Used the software for: Less than 6 months

### "HVAC Company Impressed with Software and Service!"

March 5, 2015

5.0

Pros

It works as it says it should. Great product! Great support team!

Cons

Sometimes, there are small glitches in the mobile app, but we have yet to deduce if this is on the app side or the phone operating system.

Review Source

KD

Ken D.  
President  
Facilities Services  
Used the software for: Less than 6 months

### "Review of Mhelpdesk"

August 2, 2016

4.0

Pros

The software is very intuitive and easy to use and the vendor has been very easy to work with

Cons

I haven't found anything I don't like, but we're still in the setup stage, so time will tell.

Review Source

TF

Tre F.  
Owner  
Construction  
Used the software for: Less than 6 months

### "I have more time now!"

March 15, 2016

5.0

Pros

The program is streamlined. It cuts out a lot of processes. Great Customer Service. Affordable. Make me more money!!

Cons

Would like the estimates, work orders and invoices to sync up.

Review Source

HB

Heinz B.  
Director of Operations  
Accounting  
Used the software for: Less than 6 months

### "Wonderful Software. Suits our needs and cost effective."

August 11, 2016

4.5

Pros

The ease of entering and modifying records from either a mobile device or a PC.

Cons

No ability to modify internal tax/no tax options. All else functions smoothly.

Review Source

CL

Craig L.  
Operations manager  
Accounting  
Used the software for: Less than 6 months

### "A great organizer with many options and e-z to use"

September 10, 2016

4.5

Pros

Its user friendly for office and field techs and store job photos on their server.

Cons

Unable to make adjustment to the mobile app. but easy to work around.

Review Source

JD

Justice D.  
Owner  
Construction  
Used the software for: Less than 6 months

### "Mhelpdesk has been a great help to organizing my business. "

January 14, 2016

5.0

Pros

All your leads and client information is visible from the main page.

Cons

Invoicing capabilities. I would have to change my existing invoicing vendor.

Review Source

JR

Jessica R.  
Research RN  
Research  
Used the software for: Less than 6 months

### "Easy to use"

November 15, 2022

3.0

Pros

Software is easy to use, and customer service is helpful when available.

Cons

Software is slow and also the monthly cost is expensive.

Review Source

AS

Arnola S.  
VP of operations  
Construction  
Used the software for: Less than 6 months

### "customer service is awesome"

March 16, 2018

5.0

Pros

fast and accurate. they are patient and always willing to working with you to make sure you understand the product.

Review Source

RV

Regan V.  
IT Manager  
Hospitality  
Used the software for: Less than 6 months

### "“Helpful from the word itself”"

October 24, 2018

5.0

Pros

This software has an easy way to use. We can quickly search several information and it has a fairly easy navigation program.

Cons

A little bit pricely and somehow you need to be assisted to this software for more information.

Review Source

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