# Page 4 | mHelpDesk Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is mHelpDesk the right Field Service Management solution for you? Explore 823 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/77264/mHelpDesk/reviews --- mHelpDesk 4.3 (823) [View alternatives](https://www.capterra.com/p/77264/mHelpDesk/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 4 - Reviews of mHelpDesk ## Showing most helpful reviews Showing 76-100 of 823 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JW Joel W. Office manager Construction Used the software for: 1-2 years ### "Works great for invoicing. Scheduling and clock in features need work" April 10, 2018 4.0 Overall we like Mhelpdesk, but it is not a one stop shop at this point. We use T-sheets to compensate for the clocking in issues which is too bad. Pros The customization possibilities for creating estimates and invoices are awesome. Being able to create a price list makes invoicing in the field much easier since you can just add a pre-worded/priced line item to the invoice. Collecting payments also is very easy with the option to email the invoice to a customer and they are able to click a link and pay with a credit card. Cons The new clock-in feature still has a lot of bugs. We stopped using it because we had so many issues with it and ended up overpaying some employees. Also the GPS tracking feature is very hit and miss. We ended up using T-sheets for clocking in. Scheduling works pretty well, but we have had issues with the app going offline and employees not realizing it and then looking at the wrong schedule. Review Source JL Jo-Ann L. Finance and Human Resources Consumer Services Used the software for: 2+ years ### "Hover feature no longer works!" August 28, 2018 1.0 I DO NOT RECOMMEND this program. As of now, it has made our business less profitable and more difficult to manage Pros Scheduling used to be easy and tracking of calls fairly good. We made it work even though we are in Canada, Customer service is there, but mostly their answer is "send us a feedback message" when they try to answer your questions. Imports transactions into Quickbooks Cons When you hover over the truncated mini view of the schedule on the calendar it does not automatically open to preview the full extent of the job any longer, which means that you have to open each job to see what it is and try to schedule from there. It's very time consuming and what program doesn't give a preview when you hover over information??? DROPS CUSTOMERS AND PHONE NUMBERS AND HAS TRANSPOSED PHONE NUMBERS AND ADDRESSES, doesn't show current day by highlighting it to know you are working in it to name a few, THEY DROP PROGRAM FEATURES WITHOUT WARNING. Review Source Mark P. Owner Facilities Services Used the software for: 1-2 years ### "From Tricycle to Jet Plane" February 14, 2019 5.0 Very Positive Pros Well organized Custom Fields and Work Types Features. MHelpDesk had every feature on our Deal Breakers List. It also had features we didn't think we would need, that have turned out to be really great. Cons Would like to use inventory without having it track in Quickbooks. Review Source Response from mHelpDesk February 15, 2019 Thanks so much for sharing this feedback Mark! I also wanted to let you know that you can absolutely use our inventory feature without QuickBooks--please contact our account support team so they can help you get that set up. We appreciate your business! Stacey A. Business Advisor & 90 Day Year Master Certified Partner Coach Used the software for: 6-12 months ### "Great value and very customizable" June 27, 2018 4.0 Pros For the pricepoint, it is hard to go wrong here. And while we encountered a few things we couldn't make the system do, neither could Salesforce (and SF wanted 10X the price). We are very happy with out decision for this. Cons You have to REALLY think through how you want your workflow, templates, and in particular how you want to name your products and services. It is a headache to go back and change things. Additionally, the search function is painfully slow and counter productive once you get over ~1000 skus. Their database simply can't handle it. Review Source Response from mHelpDesk June 29, 2018 Thanks Stacey--we really appreciate the feedback and your business! RK Raeann K. Director of Operations Consumer Services Used the software for: Less than 6 months ### "Hopes Dashed" October 7, 2016 2.0 At first I was excited to implement this program into our business. I researched for a year before choosing a paperless software. MHelp Desk promised a service mobile app. Their demonstrations were impressive. However, they can't seem to deliver what was promised. I would not recommend this product to any service company. The app may or may not save causing much frustration to my team. No news yet on when or if the app will be available and viable. The web version works much better but again you need internet to do that. Not always a possibility when the techs are in the field. There are many promises that they are "working" on the bugs, however, I have to keep adjusting our forms as well. The system seems to cause formatting issues with them. Yesterday I discovered MHelp Desk wiped out appointments that were scheduled. Appointment assigned/scheduled just disappeared from jobs. Pros I like the helpful the customer service agents. They really try their best in my opinion. Cons I feel that this program and it's designers do not have a clear understanding of the service industry. To market a product and not understand completely your customer base is very frustrating from a consumer perspective. The salesman and the set up agents lead me to believe once our forms were set up this would work wonderfully. I'm very disappointed. We've been using MHelp Desk since March 2016 and we have more issues now then we did during the summer. Like all managers I JUST need this to work. We are in our busy season now and MHelp Desk is falling very short of my expectations. It would be helpful for the staff and programmers to shadow a service company and it's techs to fully understand how to provide the best software. Review Source Brett S. Owner Used the software for: 1-2 years ### "Absolutely Fantastic Customer Support and Easy to use!" May 24, 2018 5.0 Organized our service business and made it much easier to operate Pros Whenever there is an issue with anything on the program they are super quick to get it fixed and won't stop until it is fixed. There are not a lot of issues, but every program has its glitches. It is also super easy to use and helps keep us very organized. Cons Sometimes the app does act up but it was much better once we switched our cellular device carrier to one with better coverage Review Source VR Verified Reviewer Marketing Associate Consumer Services Used the software for: 1-2 years ### "Only Gets Better!" July 26, 2018 4.0 Pros We have been using this software for a little over a year now. After discovering that it was not going to work for what we originally planned it for, we have tweaked our usership of it to work with us. Cons For recurring work orders or jobs, this software is not the best. This software works great for one time jobs. We typically use it for one time jobs and walk-in customers that will not have an account attached to the job. Review Source KD Kathryn D. Owner Sports Used the software for: 2+ years ### "Terrible" August 1, 2018 1.0 It tortured us for 2 years! Pros At this point NONE, it is overly complicated, inflexible and often doesn't even work as it should! They do not respond in a timely manner. 2 years ago before the company was bought out they were better, they at least tried to help although the program was still glitchy then too! Cons It is full of fatal glitches which render the program useless!!! The tech staff are polite but completely not knowledgable and so unhelpful. The phone app would not display our workers jobs, it has been 10 days and the issue remains unfixed! Review Source Response from mHelpDesk August 2, 2018 Hi Kathryn, This feedback is very difficult to read, but we appreciate your taking the time to send it. Clearly we value you as a long time customer and would like the opportunity to see if we can resolve the issues you've experienced. We'll be reaching out today to see if there's anything that we can do. Thank you, and we sincerely apologize for the challenges you've had with our product. Diana R. Marketing Director Used the software for: 2+ years ### "Customer Support is excellent!" May 29, 2018 5.0 Pros It is feature rich for a great price. It is easy to use and has many tutorials (if even needed). The scheduling and invoicing system are terrific. Cons The search function is not very good. I'm told it will be upgraded, but it has been quite awhile now. Review Source Denise G. Security Guard Used the software for: 1-2 years ### "Excellent and efficient business management tool" March 8, 2018 5.0 Pros I would highly recommend this to those in my network outside of my organization. There are plenty of custom features and the customer service team has been excellent thus far. I love that I am able to track every part of a transaction and interaction with guests and clients. Cons The overall user interface is easy to use but could be a bit updated in look and features within the software. Review Source MV Mike V. Computer Software Used the software for: ### "Mhelpdesk Satisfaction Review" April 24, 2014 5.0 Pros After ten years of running my computer business using QuickBooks, carbonless paper invoices, and custom PDF documents, I was able to eliminate handwriting everything with Mhelpdesk! Now I handle all my service tickets, scheduling, and invoicing online from my computer, a customer's computer, or tablet. My bookkeeper loves that I can upload all my transactions from Mhelpdesk to Quickbooks. Another plus is that it is very affordable. Transferring all my customers' info from QuickBooks to Mhelpdesk was a breeze. Although I'm a very experienced computer person, I believe this would be easy enough for just about anyone to do. The getting started section is very straightforward. Right out of the box, the forms can be used to run your business. Customizing the forms is very easy and takes little time to do. Uploading your logo to all your forms is also quick and easy. As it turns out, I have both Authorize.net and PayPal to receive payments online from my clients. When I receive a payment online, my Mhelpdesk is updated with all the transaction details. I love it! I really like the online Google Calendar scheduling. I can access it from the field on my iPhone. All instructions are listed in your control panel. If you have a website and want to add the "Schedule Service Call" feature to your site, Mhelpdesk provides the code, and all you have to do is insert it on your page. When someone schedules service online, you receive an email and it goes right into your system as a "New" request. Cons The product is excellent; the only downside that I could find so far is that it's not free. Review Source JM Jon M. office coordinator Construction Used the software for: 2+ years ### "Carpenter Roofing Review" February 9, 2022 3.0 Meh Pros nothing really I'm just familiar with it Cons that you cant copy an estimate without it messing up the final invoice if job is awarded Review Source BB Bojan B. Shop owner Computer Hardware Used the software for: 2+ years ### "Application you wish to know before" April 2, 2019 5.0 This application is covering my entire daily workflow. I really don't need anything else and my customers are amazed as well. Lightning fast, friendly and professional. I have a small repair shop and my visitors and customers are blown away when I give them my tablet with the app to put their information in the system by themselves. Small effort and enormous result. Pros Simple, intuitive, spot on on funcionality, customizable Cons I honestly can't point anything out - it's just amazing... something some little things becoming a bit annoying but before you can react to Customer support or ask on a forum - there ya go - new update and problem solved Review Source GL Greg L. Owner Computer Software Used the software for: Less than 6 months ### "Great Service with a Lot of Potential!" November 12, 2016 3.0 Having previously used similar services like Jobber, I had many expectation going into using MHelpdesk. While we had a few hiccups during our initial setup while working with support, we did get everything squared away and setup properly. Overall MHelpDesk is setup very similar to similar services. It did not take to long to get used to the interface. All support representatives have been incredibly friendly and always willing to help to the best of their abilities. Although we have had a few issues here and there that required us to reach out to support and if they were not able to help us immediately, it seemed like it took longer than it should for support to follow back up with us. That being said like most services MHelpdesk has many Pros and cons that need to be weighed when deciding to use the service. Pros 1\. Easy to use user interface 2. Friendly support 3. Very easy to add recurring jobs 4. Text notification are terrific 5. Notes universally kept in client profile 6. Schedule Calendar Screen works great with scheduling and rescheduling Cons 1\. It would be nice to have a proper punch clock for our employees rather then the start and stop watch that is built into the application. 2. The mobile app does not always work, sometimes it freezes or refuses to load. 3. Reporting is not as easy as similar services 4. When using int he browser it seems to time out often 5. Address input does not always grab the proper address when importing a client. It will try to search and auto fill the address which sometimes inputs a incorrect location. Review Source BW Benjamin W. Owner Consumer Services Used the software for: I used a free trial ### "Quick Response" July 23, 2019 4.0 The support team was very quick to answer & respond. Very knowledgeable. Pros How quickly their team responded and how when going to the screen to correct the problem I did not lose contact with the agent helping me and/or our conversation. Cons I haven't experienced anything yet to not like about this software. Like any program there's the "getting to know the program stage," and the experience is different for everyone. This is why the customer service department plays an important role. ; But once you get it, the things you can do with Your time that is freed up because of this software. Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) Referred by HomeAdvisor as well as saw the video & what this software can do. My wife said that she had just been replaced by a software & She Loves It! Review Source Response from mHelpDesk July 25, 2019 Benjamin, we're thrilled to hear that our Customer Support team was able to quickly answer your questions. We work hard to make sure we resolve customer questions and concerns quickly. Please let us know if there is anything else we can do to help in the future, and thank you for being an mHelpDesk customer. Brandon V. Franchise Community Manager Used the software for: 1-2 years ### "This is a game changer for a small business. The efficiency and professionalism will impress. " April 1, 2018 5.0 Pros The price is great in this will take a small business from looking like a mom-and-pop to start up to a franchise level business operation. Cons It's never fun setting up software it wasn't difficult but it was a little bit time consuming. Once everything is set up it pretty much runs itself though. Review Source MN Michael N. Owner Consumer Services Used the software for: Less than 6 months ### "Horrible system for what you pay for." December 8, 2016 1.0 Our company has been using this software coming up on 9 months now. We have invested countless hours in labour to enter all of our inventory and cost it accordingly, only to have it not transfer properly to our accounting software. We pay more for this system than that web based accounting software, which we were told this field software would eliminate down time and work order errors. But its quite the opposite. I find myself in the office until the wee hours of the morning trying to export our invoices for the accounts only to find that products that have transferred without issue in the past, now no longer exist in our product and services. There are many other factors of this software that frankly are not worth beating your head off the wall like I have, ie, time sheets are still not integrated, costing sheets don't work the way they should. (actual cost vs. quoted or estimated cost), rules within the accounting system are not picked up by this system until the invoices and products have already been added to your products and services list (" quotation marks for example") but you only find this out when its time to export to the accounting software does this software tell you. After invoicing has been done and after you have been paid. Meaning you have to go back into all you work orders, invoices, and products and services and change them, before you can try again. All in all SAVE YOUR MONEY, or if you are looking for a field software that will actually save you time and money DON'T PICK THIS ONE, MHELP DESK is the worst system that I have ever had to use. When you do get a hold of customer support, the same old answer is given, "We'll bring it up in our TEAM meeting and discuss with our programmers" USELESS Pros NOT ONE! Cons TOO MANY TO LIST Review Source AW Anton W. General Manager Information Technology and Services Used the software for: Less than 6 months ### "Not ready for the real world, to little features too much money" November 24, 2017 1.0 After this unsuccessful start with Mhelpdesk we had better starting point to select a follow up application Pros The initial support was good, it looked promising we had a check list with required features they said it would all do , until we started using it Cons web interface is slow and crashes frequently, navigation not very intuitive , too many clicks for everything. bugs in security settings, bugs in mobile app, not many usable features and reports. the job list started crashing one we had about 200 jobs loaded we canceled our subscription after 3 months i really don't understand how they got all the good reviews? Review Source Response from mHelpDesk December 6, 2017 Vincent here, CEO of mHelpDesk. I want to personally thank you considering us. Please know I take feedback seriously. I looked through your history and could not find anything related to slowness/crashes. If you ever come across it please bring it to my attention so I can look into it. I did find a support case where your list needed a setting to display correctly. I'm glad that Kaye was able to quickly resolve this for you. I also want to thank you for the suggestions you made on redesigning mHelpDesk to fit your needs. I consider myself a techie like you and can see the benefits. That said, our clients choose mHelpDesk because of how easy it is to use. That is why we were not able to redesign this part of the software for you. Obviously, I understand this wasn't what you wanted to hear. I sent your feedback for review. If the "majority" of our users agree we'll happily change it. mHelpDesk was built on client feedback! Maybe one day we can win you back. Thanks! Kevin I. owner Used the software for: ### "MHelpDesk mobile saved our day!" December 18, 2013 4.0 We have been using MHelpDesk at our Computer Shop for about a year now. It replaced our hand written work orders and has made keeping track of jobs much easier for our staff. There are still a few features I would love to get fine tuned like integrating client assets into new work orders in a more efficient way but the time it saves and the access to customer data is wonderful. Which brings me to how MHelpDesk saved our day recently. We showed up at the shop and all seemed fine. It was kind of quiet, the phones were not even ringing. Then a client walked in with a new repair and told us they had been trying to reach us by phone for an hour. I picked up the phone and there was no dial tone. I then tried to log on to MHelpDesk but there was no internet. It turns out that our provider of Internet and Phone was having a big outage that lasted almost the entire day. I pulled out my Android Phone and was able to create the new jobs the rest of the day and when our shop internet and phone came back up we pulled up the jobs and printed the work orders to place with the equipment. In addition to that MHelpDesk support has been very quick to help us with situations that have come up since we started using it. Thank you for creating a very good system. Review Source EH Ellen H. Office Manager Construction Used the software for: 6-12 months ### "Ease of switching" August 8, 2019 5.0 A++. Their customer service team answers and solves issues within minutes ! They definitely know their software and ways to make it fit your needs. Pros This software was easy to set up, customization was a snap and it has saved so much time in the organization of each call performed and invoicing. It integrates with Quick Books immediately. No more delay in getting the information at your fingertips. Cons I wish there were more reports that could be run and easier to print if necessary Reason for choosing mHelpDesk This is the best value for the money. We are so glad we switched. They help you with set up from start to finish. Switched from [COBRA Contractors Software](https://www.capterra.com/p/81854/COBRA-Contractors-Software/) Software to keep up with today's service needs. Review Source MS Michael S. Run the company Construction Used the software for: ### "Customer Service" October 19, 2016 4.0 I have been in service industries for more than 40 years as a President and CEO - most of those years building a company from its inception as a small local business into a business generating more than 1 billion dollars in revenues. I must say that I have experienced significant difficulty getting set up on mHelpDesk. It has taken more than a month fraught with frustration. I am still with you 100%+ because of your sales, implementation and support personnel. All of them - ALL OF THEM - have been EXCEPTIONAL. Genuine care, empathy and a sincere desire to help me overcome and work thru a myriad of setup difficulties have been the overriding factors in our finally achieving success with our setup. Britt has led the charge. Without Britt leading with such grace, style and encouragement we would most likely have moved to the new Intuit Field Mgt. software on an Enterprise platform. Britt is determined to lead her customers thru any storm towards successful implementation. Her tenacity and determination coupled with her pleasant demeanor are a tremendous asset for your company. And I cannot say enuf about your tech support team and Stephen, our salesman. Stephen kept us from going to Wintac early on. He is a real professional. I think your staff has paved the way for my company to remain a customer for life. Thanks for hiring such talent. Pros Features, versatility, SQL database, reporting, etc. Cons A few little things we would like to see are missing. Review Source RS Ryan S. IT Telecommunications Used the software for: 1-2 years ### "With mHelpDesk, My Workflow is Always Save." July 29, 2022 5.0 I have well satisfactory experience using mHelpDesk software. Pros I like the offline version which always keeps my work saved and secure. Cons This software has not given me any issues so far. Review Source GF Geoff F. Owner Consumer Services Used the software for: 2+ years ### "Center of my business records" March 29, 2018 5.0 Pros Keeps records of work performed, where and their associated invoices all in one place. Easy to search to review work done at a site and prices charged for specific items. For instance, say I'm called to customer A for RTU1. I can quickly check records on what's been done with that unit and stay one step ahead so I'm not repeating work. Work notes can be easily added to the job, more detailed part numbers, prices, etc. can be attached with private notes. Cons Screens often load slowly in the browser or get hung up. Sometimes it costs a few extra minutes when you could use them. The templates are difficult to get right, preview is not representative of the actual document it'll create. Review Source David L. President Construction Used the software for: ### "mHelpdesk is great for HVAC Companies!" October 15, 2014 5.0 I've used mHelpdesk for about 6 months now and have been very pleased. I have a mid-sized HVAC repair & installation company and I highly recommend mHelp for others in similar lines of work. They've done a nice job of making the system intuitive and speedie(no long lag times). Some systems out there have functionality but don't have the same performance nor extra features. Reporting, Field Invoice processing, customized field creation etc. It has also been very affordable. Pros 1\. Speedie invoicing and collection (24 hr with stripe integration for CCs) 2. Fast reports: I've used other systems where it was very laborious to pull reports. NOT here. 3. Drama FREE: Reliable. Used it for several months with no big data issues Cons No big cons just wishes. Definitely would like the capability to do the following. - Flag Bad clients (ie people who didn't pay and should not go back to) - Manage Various levels of service contracts and pay plans - It would certainly help me Review Source Response from mHelpDesk October 17, 2014 thanks for the feedback! we're listening to your requests closely and building new features as fast as possible. Thanks! Tommy N. Owner/ Certified Chimney Sweep Used the software for: 6-12 months ### "Great idea, bad implementation" January 10, 2018 2.0 Pros The software is robust, but difficult to navigate. Take a lot of time and effort to incorporate it into your business. Cons Tech support is hit or miss. At the time they had an issue with QB integration. Steep learning curve on the daily operation of this system. Review Source Response from mHelpDesk January 11, 2018 Thanks for your review Tommy--we enjoyed working with you last year and are sorry that mHelpDesk wasn't a fit for your business in the end. Please let us know if there is anything you need in the future! Similar Products Featured