# Page 5 | mHelpDesk Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 5 - Is mHelpDesk the right Field Service Management solution for you? Explore 823 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/77264/mHelpDesk/reviews

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mHelpDesk

4.3 (823)

[View alternatives](https://www.capterra.com/p/77264/mHelpDesk/alternatives/)

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Last updated March 13th, 2026

# Page 5 - Reviews of mHelpDesk

## Showing most helpful reviews

Showing 101-125 of 823 Reviews

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Rating

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Reviewer's Role

Length of Use

Frequency of Use

MB

Mark B.  
President  
  
Used the software for:

### "Magic Turn Key"

February 18, 2010

5.0

this software has made my life a ton easier. I used to work on an access database and i would constantly have to worry about fixing things all the time. The database would go down. I would get errors. I did not have the extra man hours to be worrying about this. its important to me not to have to worry about these kinds of things. They should just work and mhelpdesk has done that for me and saved me way more money in man hours alone trying to solve an issue on my server. now they solve issues for me, but needless to say i have only had 1 issue and they took care of it within 15 minutes...The best customer service that i have ever experienced for a service such as this. I highly recommend any one in a service based business from, mechanics, lawn services, cleaning services (any appointment based services) to use this software to keep track of invoicing (yes integrates with quickbooks too) scheduling, customer information, details of jobs done and to keep track of what employees do.

Pros

This software has many pros... \* easily integrates \*easy to pull from your database \*rarely ever down \*totally customizable to fit your needs wether it is a mechanic or Computer company such as myself. \*customer service is out of this world, the company listens to its customers for improvments all the way and they are extremely receptive to all suggestions. \*every feature is great and molds to your business how you would like \*Also because it is browser based my employees in the field can complete work order right at the jobsite instead of filling out papers and putting them in the database later..saves a ton of paperwork money as I like to call it .

Cons

\*you pay per user so for a small business its a lot to have just 4 poeple using it.....

Review Source

MC

Mark C.  
  
  
Used the software for:

### ""

May 17, 2013

5.0

I run a small company dealing with computer repairs and services in Nottingham, England dealing with residential clients and small businesses. The majority of my work is carried out on the clients premises, with a smaller amount being in my workshop or via remote support. I've tried lots of different CRM, invoicing, and general pieces of organizational software to try and keep my business running smoothly and well organized - but have never been totally happy with what I have found. I've usually ended up having to use 2 or 3 different pieces of software to accomplish what I need. I've been using MHelpdesk for the last couple of months and I think I've finally found what I've been looking for. It was very easy to set up to suit my needs. I easily imported my client database from Quickbooks and was up and running very quickly. The thing I like the most about MHelpdesk are I can do everything in the one package. My workflow goes like this - Customer calls>Add to MHelpdesk(If not there already)>Create Job>Schedule appointment>Complete Job>Invoice client>Get Paid>Close job. All in the same software, very smooth! I'm already finding I'm a lot better organized than I was. As MHelpdesk is hosted, it is also great when I'm out and about on appointments. I can log into it from anywhere I have a net connection and do whatever I need to do, whether it's on the clients PC, or my phone or iPad. The software is also very customizable and allows you to add custom forms or fields to your work orders so you can capture all the info you need; as well as renaming lots of items to suit your needs. Support is also first class. The product seems to get updated constantly, and quite often requests for features made on the user forums are implemented into the software if enough people think they will be useful. Overall I think this is a great piece of software and if you are running a service business it will make your life a lot easier.

Review Source

PK

Paul K.  
Office Manager  
Oil & Energy  
Used the software for: 2+ years

### "Wrote a better review one year ago"

December 5, 2018

1.0

In 2017 I wrote a review stating this was the best software I have ever used for this purpose, and I have used three others. This is no longer the case. I would not recommend this program to a small contracting business such as ours, and that is a damn shame. What a waste.

Pros

I like Being able to track an estimate, to a job, to an invoice. It Interfaces OK with quickbooks.

Cons

Over the past year many changes have been made to this program that, for our business, have made the program worse. The added features which make it harder to operate also make it more sluggish. It times out a lot and I find myself doing the same tasks two or three times. I have provided this feedback as well as more detailed feedback on each of the changes they've made, and I never hear back. No one cares. So those two main things: Making it worse, and not caring about the feedback that it's worse. Customer service was SO IMPRESSIVE a year ago, I would be blown away by the incredible service I received on the phone or through web chat. That has also degraded in a BIG way. I would say that the last few major IT issues remain unresolved.

Review Source

JS

Jamie S.  
Office Manager  
Consumer Services  
Used the software for: 1-2 years

### "Excellent Platform"

February 11, 2020

4.0

The demo and set up was great! They did the hard part with our onboarding.

Pros

The customer service is fantastic! There is not usually a wait time to get a person on the line to assist in any way.

Cons

There are report limitations. I have not been able to create a report that will include customer's email addresses.

Reason for choosing mHelpDesk

mHelpDesk had superb communication and customer service.

Switched from

[Service Fusion](https://www.capterra.com/p/135788/Service-Fusion/)

We outgrew Service Fusion and needed something with more capabilities.

Review Source

SS

Susan S.  
Office Manager  
Information Technology and Services  
Used the software for: 2+ years

### "Happy Using Mhelpdesk"

June 2, 2020

4.0

Only the \[SENSITIVE CONTENT HIDDEN\] can answer to "Business Problems" and any added benefits

Pros

The product is very easy to use The report section is terrific, especially when looking for errors and omissions done by other users. When mistakes are identified, corrections are applied, without any major headaches There is no need to stuff envelopes, all correspondences are done direct from the program and if there was an internet error, the program would state the item was not sent

Cons

Searching for Job numbers related to specific clients are not as easy as searching for invoices related to clients

Switched from

[Spiceworks Cloud Help Desk](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/)

Looking for a more user friendly software

Review Source

SM

Scott M.  
Owner  
Construction  
Used the software for: 6-12 months

### "The entire process from signing up to rolling out has been exceptional- #moneywellspent"

January 19, 2018

5.0

Ability to track many different metrics in my business. The ability to manage a paperless service business keeping every document in the cloud.

Pros

Business before mHelpDesk had us lacking in reporting and a general understanding of our numbers. We now have the ability to track our sales, booking rates, marketing dollars and customers in a simple format that anyone on our team can use. If you are considering a new CRM, I recommend Mhelpdesk. I tried rolling out 4 other competitors all of which were too cumbersome, confusing and lacking in functionality. Mhelpdesk has unbelievable support and the system is not complicated- anyone can use this platform with or without computer abilities. We look forward to partnering with Mhelpdesk for years to come.

Cons

Anything which is not part of the system can usually be figured out with a work around or help from the tech team.

Review Source

Response from mHelpDesk

January 22, 2018

Thank you so much for this review, Scott! We're glad that the reporting and other parts of mHelpDesk has been #moneywellspent for you and your team. :)

DF

Dave F.  
Director of Human Resources  
Construction  
Used the software for: 1-2 years

### "Good Software, Poor customer service"

July 5, 2018

3.0

We are actively looking for a new product to use because no one will help us have the software integrate with our payroll company and accounting software. We are the type of organization that overcomes challenges and problems. We need to find a software company that will work with us to find solutions, not just provide roadblocks. But the software is useful.

Pros

It is easy to use both for my Field staff & Office staff. Has nice note taking features. Generally works most of the time.

Cons

Does not speak well to account software. It can invoice, but does not provide the ability to pull reports like accounting software. Customer service staff VERY difficult to work with. They will not pick up a phone and talk to you, and when they speak to you they sound condescending. I am the customer, what happened to the customer is always right, and we will work for you to keep your business.

Review Source

Rodney M.  
Managing Director  
  
Used the software for:

### "IT Group rollouts out Mhelpdesk "

November 20, 2012

5.0

Keep it coming lads, every time I see an update come up in my mailbox I get excited to see whats next (yeah sad i know)

Pros

My Engineers love it, so they use it everyday We have replaced 3 other well branded expensive systems with Mhelpdesk, It has allowed us to capture over 15k in billing that otherwise slipped through our billing process. It so easy and quick to step, we have recommended it to 3 of our partner companies who have all taken it on-board as the main ticketing/support system in their companies We have actaully changed our whole business process to fit with Mhelpdesk rather than chage Mhelpdesk to fit us. The Mobile app and signature capture has resulted in Zero invoice rejections from our clients. The support is second to none, every request is handled in a timely and professional manner. They never make you feel like the dumb customer

Cons

Problems interfacing with the Irish Version of Quickbooks. We could due with Multi VAT rates as an option on invoices. To be able to have different ticket entry screens would allow a greater deployment to other divisions within our company

Review Source

RF

Roger F.  
Sr. Project Mgr. / CTO  
  
Used the software for: 6-12 months

### "mHelpdesk seems very immature"

March 20, 2017

1.0

We have a cabling company and found mHelpdesk to be buggy and although easy to use and configure, not near enough configuration to get it to a satisfactory stage for us to use. When the customer service side was confronted with 2 issues they could not resolve, the just stopped communicating and trying. Think twice before using. You will trade "easy" for "really cannot be used in a business environment."

Pros

Easy to set up and start to "try" to use.

Cons

Far to simplistic for a business that handles a variety of service customers from wholesale to retail. Also, the customer service side seems less than competent. When the going got tough, they quit.

Review Source

Response from mHelpDesk

May 9, 2017

HI Roger - Vincent here - CEO of mHelpDesk. First, I want to apologize and let you know that this review is not only painful to read, but I'm also embarrassed. I'm personally diving in to see what we could have done better to serve you. I'd like to connect at your earliest convenience. You are right that mHelpDesk can seem too easy to use. Especially for more advanced users like yourself. This is deliberate because most of our customers demand something very easy to use and configure, which means sometimes we have to sacrifice complicated use cases. Being "easy to use and configure" has its pros and cons. The pro is that it works for 90% of businesses that would like to get up and running fast. It makes it easy to train staff on. I saw that you're in the IT data infrastructure business, which has more advanced use cases. The downside is that it's not always obvious how mHelpDesk can handle these. Can we chat 1-on-1 to see if we can come up with solutions? I'm happy to chat.

DS

David S.  
Owner  
Construction  
Used the software for: Less than 6 months

### "False Representation"

October 31, 2019

1.0

Terrible. They charged me twice for my subscription. Customer service is a call center / not the actual company that can help you. System is EXTREMELY LIMITED in what it can actually do This is not even a good system for a very small independent contractor lawn care or plumbing.

Pros

Very Little Easy to subscribe Easy to pay the subscription fee

Cons

No Schedule Management Capability No Accounts Receivable Capability Report Generator only shows Pie and Bar Charts Not Report Data No client summary page for overall client business relationship

Reason for choosing mHelpDesk

Best Reviews on line - which are clearly false reviews. The presentation was great and explanation of what was possible. It is a bitter result after completing our implementation process that it failed at every level of service the system should and was promised to provide solutions for.

Review Source

Response from mHelpDesk

November 4, 2019

David - we're very sorry to hear that mHelpDesk did not meet your expectations. Please let us know if there is anything else we can do to help.

GS

GInny S.  
Office Manager  
Consumer Services  
Used the software for: Less than 6 months

### "mHelpDesk is smart, modern, and adaptable to any sort of service business."

April 2, 2018

5.0

Customer support has been responsive, intelligent, and very helpful. It took a little imagination to see how we could use mHelpDesk, but that process has helped us think more clearly. Because this software was designed to be general - but customizable - from the ground up, I have greater confidence that it is solid. Poor software design leads to poor performance. If you're migrating to a new utility on which your business will be based for the long term, it's important to choose a program that's robust and will not disappoint you down the road.

Pros

Other workflow management programs enforce a pre-defined workflow. The 3 areas of our business each have a different workflow. mHelpDesk lets us handle all 3 the way we choose, with all customers in one database! You can build and name your own reports, rather than having to choose from a long list of those provided and guess which ones you need. Job Types and Statuses are customizable. Custom filters and screen layouts can be saved. Uncluttered, attractive user-interface and friendly ease of use. Teams are distinguished from users (logins); this feature lets us assign jobs in a general way and gives yet another way to view them. We can export Jobs data to spreadsheets for use in other applications (like Google Maps).

Cons

It's currently unable to import Jobs history. Reports do not provide totals. Can't mark part of a Job complete.

Review Source

DC

Debbie C.  
Owner/Operator  
Consumer Services  
Used the software for: 2+ years

### "Very Easy To Use"

March 29, 2019

4.0

mHelpDesk is one of the best software companies out there. It is so simple to use and understand. We would highly recommend them to anyone.

Pros

The software is easy to use. The customer service is outsanding always answers our questions or addresses our needs. The software is simple and efficient to use and it is very easily understood.

Cons

Software updates sometimes take away things that we use daily, but there is always a way around this to make the day easier.

Review Source

GS

Gari S.  
Executive Vice President  
Construction  
Used the software for: 2+ years

### "Great Software For IT Communication"

July 26, 2019

5.0

Pros

It was extremely easy for our employees to use when they had issues that were IT related. Made it extremely easy to track all the open tickets of issues across the state.

Cons

We didn't have any dislikes about the software. We chose to move to an internal system of our version of helpdesk once we reached a certain size.

Review Source

SS

STACY S.  
OFFICE MANAGER  
Construction  
Used the software for: 2+ years

### "KNOWLEDGEABLE STAFF!"

February 17, 2018

5.0

Today, mHelpDesk Support offered me a work-around inside estimate/invoicing PDFs to help display important info to my customers. In addition, they added a field to my invoice (which I couldn't have figured out myself) within a few minutes. I could go on...

Pros

The mHelpDesk Customer Support Team is terrific. I have had to reach out a few times in the past 3+ years I've been using the platform, to learn how to make the system work better (on my end) for my company. EVERY SINGLE CALL was answered in a friendly and knowledgeable manner.

Cons

I needed some coaching on how to relocate line items. With a helpful pointer, I was able to do it easily.

Review Source

MD

Moises D.  
Refinishing  
Building Materials  
Used the software for: 2+ years

### "Best app"

November 20, 2020

4.0

I have been using this application for 2 years. it is quick and easy to use

Pros

Equality Builders, easy to use, keep track of all assigned work.

Cons

I believe that it is the most complete app, for my work I think it is the best

Review Source

Joshua D.  
Application Support Engineer II  
Construction  
Used the software for: 6-12 months

### "More features then you'll even likely use"

November 1, 2018

5.0

Pros

mHelpDesk is extremely comprehensive, and offers everything you could ask for and more. Keeping track of both projects and dispatching technicians in an efficient and effective manner is crucial for any support shop. mHelpDesk makes tracking inventory, managing contracts, reviewing and revising schedules, and clear and concise workflows a simple and pain free process. The mobile features are also incredibly robust, and allows for technicians and managers to efficiently coordinate from wherever they are.

Cons

Initially there were some roll out issues for my client, but those are expected and were minimal. mHelpDesk support was extremely responsive.

Review Source

Response from mHelpDesk

November 6, 2018

Thank you so much for the feedback Joshua! We appreciate it.

AC

Arvin C.  
MD  
Mechanical or Industrial Engineering  
Used the software for: 2+ years

### "Need to seep up system"

July 6, 2018

5.0

The auto fill with New Zealand map when logging customers details and working with our Xero accounting package

Pros

Good system but need to work with out accounting package. Xero. The mobile app is very good, can we do gps check where techs are?

Cons

There are few things the system needs to do. 1. System needs to be fast, is has been slow and down lately 2. Our address map on the system not working for nz 3. The texting option to opt out should be if they reply no text update rather then the option 4 should auto search from data base the end users details and it should not be tied with billing Customer. 5

Review Source

WF

William F.  
Service Manager  
Logistics and Supply Chain  
Used the software for: 1-2 years

### "Great software and great service."

March 28, 2019

5.0

MHD keeps it's word: Open API capability and multi warehouse functionality were required when we switched to MHD. The MHD sales team advised that other customers had requested the same and that these were in development. They kept their word.

Pros

This is a fantastic product which provides all the functionality we require to provide service to our global corporate clients.

Cons

Absolutely nothing! The software is reliable and the customer service is outstanding.

Review Source

Response from mHelpDesk

March 29, 2019

William, thank you so much for the review and for being an mHelpDesk customer. We're thrilled to hear that you have been able to use the API and multi warehouse functionality.

AA

Audrey A.  
.Net web developer  
Computer Software  
Used the software for: 1-2 years

### "mHelpDesk saves the day and make your life easier."

October 6, 2018

5.0

You can learn this product easy as 1, 2, 3 and it will help you succeed on your company goals .

Pros

This product is great is so great that it's interface setting are can be customize easily and its customer service is very accommodating they will teach you how to use there product and seriously speaking they have a lot of patients until you learn your concern on your product.

Cons

I don't have any bad comments on this product , but I want improvements making you monitored your personnel knowing there location from time to time would be so much helpful.

Review Source

BB

Boyd B.  
Owner  
Consumer Services  
Used the software for: 1-2 years

### "Waste of Time and Money"

December 14, 2017

1.0

Spend more money on a better software. If your time is important, you will appreciate the advice.

Pros

Cheapest software on the market (because it doesn't do what it is supposed to do). The support team was nice, but I would rather them had been fast and knowledgeable.

Cons

Quickbooks sync is terrible. Customer support is slow and unhelpful. There was a near 3 month span where the software was completely unusable on Iphones. Dispatching layout is confusing. Duplicated ghost jobs show up out of nowhere on recurring jobs. Jobs show as open/new after closed on adminstrators' Iphone app. No afterhours technical support. Too many notifications/text messages for jobs. No safety nets to keep technicians from losing/deleting jobs... I could keep going, but my services will be cancelled by the end of the month after 2 years of trying to make this software work. If it wasn't so cheap, I would have left a long time ago.

Review Source

Derrick J.  
  
Computer Hardware  
Used the software for:

### "How MHelpdesk Helps Us"

October 24, 2014

5.0

We love mhelpdesk and run all of our tickets, repairs, invoicing, and scheduling. It is one of the only solutions that syncs with Quickbooks Online and is still affordable. I would recommend MHelpdesk to anyone who has a repair type of business. They take your feedback and work on implementing new features that the users want and need. I appreciate that they are willing to continue to develop new features and like feeling like I have a little bit of a say.

Pros

Syncs with Quickbooks Can bill & take payments through email Customer Logins Web page issue submission Repair, Estimate, Invoice, Payment workflow works well for our business

Cons

Everyone once in awhile there is a feature that I wish was available, which I have with anything. I am able to customize to my needs pretty well as is.

Review Source

Response from mHelpDesk

October 28, 2014

Thank you Derrick! Happy that you love Mhelpdesk! For the features you want, make sure to post them on our forum and upvote them. We are working hard on building the best features.

hussein M.  
seals  
Food Production  
Used the software for: 1-2 years

### "Great program for organizing appointments"

January 14, 2023

4.0

Pros

Great software and sending text message alerts to new potential clients was a great feature."Useful that helps us on a daily basis keep track of our estimates and appointments.It was very easy for our employees to use

Cons

It has poor search features, poor customer service, and the response takes a lot of time until your problem is considered.

Review Source

CI

Cindi I.  
  
Real Estate  
Used the software for:

### "Keep looking... "

June 16, 2014

1.0

Pros

I can't figure out what I like about this product.

Cons

There is very little that is customizable, although that's not what they tell us. They told us that we could not back up our data because they back it up offsite, and if we need something to contact them, and they would pull it for us. When we needed something pulled, we found out that what we were told was not true and that they in fact did not back up the data offsite (or anywhere for that matter)! We get different answers from Tech Support based off of who we are speaking to at the time. One person tells us something, and another person will tell us that what that original person told you isn't true. Whatever we need, they cannot help you with. Information that we input when we are paying things becomes unavailable on reports, which tend to print in summary not detail. Everything is so darn difficult and time consuming. Our client was a large investment fund, and they required their invoices to be done in a certain format, a very simple format. MHelpdesk could not customize their invoices for our needs, although they told us they could initially. We had to retype all invoices so they could be submitted.

Review Source

Response from mHelpDesk

August 28, 2014

Cindi - we realize that you were having trouble getting setup with our software. We have a team of 15 people whose sole purpose is to ensure customer success and happiness. We'd be more than happy to help you out and get you up and running. Call us anytime.

KM

Karen M.  
Office Manager  
  
Used the software for: 1-2 years

### "Highly recommend this product. We used to use WINTAC and made the switch and couldn't be happier!"

January 18, 2018

5.0

Pros

Mobile friendly and ease of use. Customer service is great too! Another Pro is that as we type in the address, it is linked with Google and it will give you the full address with correct spelling, with city and zip. It cuts our time down in entering addresses; along with ensuring the address is correct for our technicians. No more misspelled addresses!

Cons

Some times the click down feature gets stuck when operating from my iPhone and it won't allow me to select things. So I have to click save and do it again and then it works. I think it is a bug with the new iPhone; hoping they will fix it soon.

Review Source

Response from mHelpDesk

January 19, 2018

Thank you so much for your review, Karen! We're so glad that the mobile app has been helpful for your business.

Bernadette T.  
Admin  
Construction  
Used the software for: 2+ years

### "Just ok"

January 21, 2020

3.0

At the time of service, they didn't have a great connection and the features and integrations we desired just weren't there.

Pros

I appreciate what they are attempting to do for contractors and service companies but they just aren't for us.

Cons

Mhelp Desk really can't compete with Service Titan or Field Edge they aren't as advanced yet. Maybe they aren't trying to?

Review Source

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