# Page 6 | mHelpDesk Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is mHelpDesk the right Field Service Management solution for you? Explore 823 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/77264/mHelpDesk/reviews --- mHelpDesk 4.3 (823) [View alternatives](https://www.capterra.com/p/77264/mHelpDesk/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 6 - Reviews of mHelpDesk ## Showing most helpful reviews Showing 126-150 of 823 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DO Danielle O. Install Project Manager Construction Used the software for: 6-12 months ### "Great Product " June 28, 2018 4.0 Pros We are finally able to get out of the paper and pencil scheduling! We are also able to start collecting on invoices out in the field, real-time information and photos and our days have been made a lot easier with this system. Customization is amazing and really helps since we are a very niche company. Cons There are occasional system glitches and we have to get ahold of technical. My field techs are having some issues with the App and have to view it as a browser. Review Source Response from mHelpDesk June 29, 2018 Thanks so much for your feedback Danielle! We're really glad that The Fireplace Company has been able to get off of pen and paper management an you're using the customization options. We're always here if you need anything! GG Guy G. President Information Technology and Services Used the software for: Less than 6 months ### "Mhelpdesk Issues" April 29, 2019 1.0 I prepaid for a year of service to get the best price and the sales rep said you can cancel at any time. Apparently he was right, I can cancel at any time. Just don't expect to get a refund at all of any unused service. \*\*\* Buyer Beware \*\*\* Pros The software can do email to tickets which was a plus for us and it does have a lot of features. Cons The sales team says anything to get you to sign up without verification. We told them we needed to be able to do service agreements and it cannot at all. We also experienced bugs in changing statuses on android phones on tickets. Techs could not always clock out/in on the time clock. The biggest issue is we save notes in the customer field and if they are large, the system deletes them so when you go back and retrieve the info the notes field is blank. When transferring invoices to Quick books online, you have to do it multiple times to take the invoices. Review Source Response from mHelpDesk May 2, 2019 Guy, thank you for this feedback. We're sorry to hear that you have not had a good experience with the timesheets and notes features. Please let us know how we can help. TW Torey W. Owner Used the software for: ### "The best of them all, trust me, I would know!" March 18, 2015 5.0 Since we started our small service company two years ago, we quickly realized how the leg work of the service industry can be a full time job in It's self. We tried five separate services to help manage our work, appointments, invoices, and estimates and of all five, only ONE could deliver what we needed. With entirely customizable layouts, templates, and features, Mhekpdesk has fully allowed us to maintain a lean, yet undeniably effecienty opperating procedure. Keeping our work orders or tickets organized, with associated information such as details of the job, materials, appointments, invoicing and estimating, helps streamline our entire operation tremendously. Furthermore, when we experieced any issues, we immediately called their support staff and received extremely quick responses. Not once has an issue gone unresolved, including custom made HTML code for our invoices, which was created specefically for our needs by Mhelpdesk staff To incorporate payment information on the bottom of our clients final invoices. The best part of Mhelpdesk, aside from the perfectly performing software, great support staff, and extremely fair pricing, has to be the interface in which you use their services. Offering both a desktop and mobile version, Mhelpdesk is extremely easy to setup, customize, and navigate. I have recommended this service to everyone I know personally who is in business because I find as if this utility is an absolutely necessary asset in any workplace. Our effeciency has more than doubled and has easilly allowed our very limited staff to operate at much larger capacaties! Everyone we do business with is blown away by how were so 'on top' of things, and I owe that to the great guys and girls at Mhelpdesk. Review Source DG David G. Remodeling Contractor Construction Used the software for: Less than 6 months ### "A Little Pricey For What You Get" February 22, 2018 4.0 All in all, a good bit of software, and it probably ends up being worth the (relatively steep) price. Pros Ease of use is great. I like that I can start to build an estimate on my phone, finish it on my computer, and have it emailed directly to my client. Can't beat that for the world. Cons Considering some of the shortage of features, I think the charge is over-priced for what you get. I am still in my free trial month, and I'm debating with myself about whether I want to spring for the cost per month for this. I'll probably keep it, but it's iffy. Regarding the shortage of features, for this price, I should be able to do just about anything I want with invoices, but they are relatively static. For instance, you don't have much flexibility on how your estimates will function. You can make them LOOK different, but if you want, for example to have materials and labor estimates be completely separate (as I like to because my customers often like to buy their own materials due to military discounts or shopping around), you just can't do it. That's a shame because it's an obvious enough feature that your random pack of carbon invoices from Office Max will have that division. Review Source NL Nanette L. VP Used the software for: ### "Program needs development" June 5, 2015 1.0 I was really hoping that this was the answer to our company needs for a field service program and invested considerable time, energy and money to make it a success. In the end, the product had major issues that rendered it inoperable for my company (scrambling customer addresses as it transfered to Quickbooks). Ashley and others were extremely nice and patient in our learning process of the product. The entire company has a great attitude. However, I felt that trainers lacked a depth of working knowledge of the program and the ability to guide us when we had to come up with alternatives to make the product fit our company needs. I had multiple instances of being told it would not do a certain thing, only to find out later that it would. Review Source Response from mHelpDesk June 12, 2015 Hey Nannett -thanks for the feedback. First I want to apologize for the experience. Please know that this is not the norm and we are always striving to do better. I¿d like to address your concerns head-on. Our QuickBooks integration was just upgraded to improve the way addresses are handled. The past problem was that every business has their own unique way. Some start with the street name and some start with the billing name. This makes it hard to catch all variations.To address the trainers, we are aware and unfortunately it is a side-effect of growing. We¿ve quadrupled our team sizes to add more Customer Success Coaches. Because of the depth of the software, it takes more than just a couple months to learn all the use-cases to solve every unique customer case. We¿ve taken measures to make sure we have a buddy system for each new coach to paired with a veteran coach. That said, our #1 goal is to continue to provide you with solutions swiftly. Thank you for your patience and your conti JT John T. Project Manager Pharmaceuticals Used the software for: 1-2 years ### "This service management platform helps you to schedule and organize tasks and generate invoices." August 6, 2018 4.0 Pros The application provides free training to help you use the application well. Supports the different workflows, be it scheduled or unscheduled. The application ensures great customer service. For every work order, you will be able to generate relevant estimates and invoices. The best feature is that you can manage all your employees and work orders in one place. It has a robust searchability feature. You can easily customize the templates. It helps you track work orders and update them. You can add notes and comments, which will be seen by respective team members. By a click you can send all your data to QuickBooks, eliminating data entry. You can work by enabling the offline mode any time you lose internet connection. Cons We can’t add multiple administrators in to the platform which is a a very bad drawback. Mobile tracking lacks accuracy. Review Source SP Steve P. Owner Automotive Used the software for: 2+ years ### "Good " November 25, 2021 4.0 Is help because we can use it anywhere. We work from our trucks and do a lot of traveling . Pros It is very easy to use and it works well with our line of work. Cons There is some aspects can be make a little more simpler. Review Source TB Theresa B. Office Manager Construction Used the software for: Less than 6 months ### "Still on the fence" April 19, 2019 3.0 My experience seemed to be working out great until the Quickbooks integration. No one ever took the time to understand how we do our payroll and what was going to be important for us when our pricebook was transferred over to Quickbooks. So when we did the integration nothing was showing up correctly. The people at mhelpdesk could not help us so we had to pay a Quickbooks expert to fix it. Will be asking mhelpdesk to reimburse us for these fees. Pros I like the customization. It wasn't AS customizable as I was told it was but it was nice to be able to add in fields that are important to our specific company. Cons The lack of notifications. I was told before we started onboarding that I could set up notifications to be sent to our techs as reminders but they are not notifications, the job just gets duplicated and added to the technicians schedule in a specific timeframe. Review Source Response from mHelpDesk April 22, 2019 Theresa, thank you for the feedback. We're sorry to hear that the integration with your Quickbooks wasn't as smooth as you had hoped. Please let us know what we can do to help with this issue and moving forward. Thank you for your business! SC Samuel C. Owner Consumer Services Used the software for: Less than 6 months ### "mHelpDesk program has already cut 10 hours a week in office work for me." March 31, 2019 5.0 10 hours a week of less office work at home. The mobile app allows me to send invoices, receive payments, close out deals, and attach pics without have to write anything out. It's a lot cheaper with better customer service/tech support than any I tried. Pros The customer service/technical support is perfect. I needed a lot of modifications to invoices, estimates, etc. The reps helped with every step. He was able to do a bunch of things without me having to log in. If you have more than 5 accounts this program will save you a bunch of time. I tried 8 other programs before I found mHelpDesk, one I entered old invoices for 10 hours, only to figure out it couldn't be customized to what I needed. I recommend taking advantage of the trial. It will speak for itself! Cons I don't have any complaints. Every issue I had was fixed by the tech support. Review Source Response from mHelpDesk April 1, 2019 Thanks Samuel! We're thrilled to hear that the mHelpDesk product and support team have helped you get up and running quickly. Please let us know if there is anything else we can do to help. Thanks for your business! DH Derek H. Owner Facilities Services Used the software for: 6-12 months ### "Pros and Cons" September 6, 2019 4.0 Pretty good. I feel the price is somewhat high. Especially once you start adding employees. Pros Excellent customer service. It's also cool that I can customize my charges. Cons Software has glitches from time to time. Info doesn't always load into separate pages. Payment for credit card sometimes doesn't load so I have to back out and reenter get paid tab. Etc. Reason for choosing mHelpDesk Seemed like a professional app to be used in the field. Review Source Response from mHelpDesk September 18, 2019 Derek, thanks so much for leaving us a review. We're thrilled to hear you've had a good experience with our Customer Support team! If you ever have any issues with the app please reach out over chat or give us a call and we'd be happy to help. Thanks for being a customer. KR Kevin R. Operations Coordinater Construction Used the software for: 6-12 months ### "Customer Service" September 13, 2018 5.0 I have been very pleased with the customer service we have received with mHelpDesk. The people seem to be the biggest asset the company has because we have been able to contact them constantly and they are very polite and resolve out issues whether it be over the phone or over chat. Pros The customer service is top notch. Everyone is very kind and respectful and more importantly are very good at providing feedback. The app is great. We had a few issues with the information transferring into quick books the way we prefer but overall is doing everything we needed it to. Cons I really wish the phone numbers were able to move to google calendar. That is the biggest pitfall of this software. Also the customer information doesn't translate super well with quickbooks. Review Source Response from mHelpDesk September 24, 2018 Thank you for taking the time to share this feedback Kevin! We really appreciate it, and are happy to get able to support R&S. Anita E. Dispatch Used the software for: ### "Amazing Support!" June 3, 2015 5.0 Our company was in desperate need of a FSMS program and mHelpDesk was what we chose after an exhausting search of other companies. It had most of what we needed at an affordable cost. I can not say enough about the Success Coach, Lauren that was assigned to us! She is amazing!! She is always so helpful and prompt with any issues/concerns/questions we have. While there are some features I wish were offered (more customization on the customer level for one), I love the fact that we can add suggestions with the possibility of them getting implemented via voting on their customer feedback & forum page. Pros: Very user friendly, seem to always be working on making the program better for their customers & wonderful customer service!! Cons: Would love to see more customizable options on the customer level that would import over to the work orders. Our company has Service Agreements and the tracking of these are a much needed option for my company that isn't offered. Review Source SH Scott H. General Manager Used the software for: 2+ years ### "Customer Support is quick and helpful" March 27, 2018 4.0 Pros Mhelpdesk is a great tool for team management. Custom templates for job tracking/invoices and custom statuses allow you to tailor and streamline your documentation for your team. Cons Unfortunately the scheduling and estimating Features are very ineffective, the lack of customization kills the value that this software could really add to our business, in the 2+ years we have used this product no significant advances have taken place to make these features better. Review Source Carol G. Management Consulting Used the software for: ### "What the App lacks the Support more than makes up for" October 22, 2014 4.0 We're using MHelpdesk with a commercial maintenance & reno company. While implementing the software for my client, I did find a few things that didn't seem to work as I expected/hoped. BUT I have to say the support team was so quick to help me either understand the app better or find alternatives that I have no regrets on our choice. Pros Easy to implement including progressive roll out of features being used. Fantastic value Great for facilitating communication/status with customers Easy to learn - for tech and non-tech minded staff & customers Cons Somewhat clumsy integration with Quickbooks (or is that just me?) Generating & printing reports could be smoother still Review Source Response from mHelpDesk October 28, 2014 Thanks for the feedback Carol! Give us a call for some help with Quickbooks: 888-558-6275. we'd LOVE to help you out and get this smoothed out. Thanks for being an awesome customer :) VR Verified Reviewer Director Of Operations Used the software for: 2+ years ### "Good software for time tracking and employee days" February 6, 2018 3.0 Pros The ability to truly track schedule schedules and hours with ability to add as many employees as needed. Cons The cost to add is ok, but I use General Contractors and so the ability to track them and pay out the same is not comparable. Review Source CJ Christopher J. President of Operations Facilities Services Used the software for: 2+ years ### "mHelpdesk review" July 8, 2022 4.0 It fit its purpose perfectly but was not the best product out there for large commerical landscape companies. Our first foray into a digital reporting app anf it was sufficient at the time. Pros It filled our need for a job reporting software customers requested. Cons Did not use much past ticket emailing to customers Reason for choosing mHelpDesk Aspire is far more landscape specific Review Source MW Michelle W. Office Manager Construction Used the software for: 2+ years ### "Help me" June 5, 2018 2.0 Pros It has the potential customers information on home advisor once you click on their lead you can make notes Cons When I use it for Home advisor leads I cleick on this and have to click out to move on to the next call. I dont like that. I like to just scroll to next customer Review Source AT Abbey T. Office Administrator Facilities Services Used the software for: 1-2 years ### "Great program, a handful of glitches every now and then." December 20, 2018 4.0 So much better than what our business was using before. So many more options to grow into. Pros \- Organization - Less physical paperwork. - Payment options - Direct email/text to clients Cons \- The search function isn't the best. - I cannot go ahead and create an invoice in advance that is in a sequence like I can a job. - I have had a hard time getting our invoice/work order templates set up the way we want. - Glitches have happened a couple times that has made a lot of work in restructuring recurring jobs. Review Source Response from mHelpDesk December 21, 2018 We really appreciate your sharing this Abbey! We're glad that we've been able to help Inside-Out save time, and will share your product feedback with our team. Thank you! Ben B. Electrical Contractor Construction Used the software for: Less than 6 months ### "App updates take forever, app hard to use, support overseas and bad, things not getting done!" May 5, 2017 1.0 None. Still unable to use the product after almost a month and a half since I am still waiting for their overseas migration team to finish the migration. Pros They do have customer template designs which is nice but to make it look right requires an overseas group and takes forever! Cons Data migration, template redesigns, and software issues are being handled by an overseas team (India and Philippines) which causes language barriers, time differences, and takes forever to get things done. Support apologizes, over promises, and under delivers. App is buggy and crashes. Review Source AW Angela W. Operations Construction Used the software for: 1-2 years ### "Excellent for a service company" May 12, 2019 5.0 Pros As a service company this works great for scheduling technicians, creating invoices and estimates, and even tracking employees on the map with the GPS feature. The customer service is pretty great as they usually respond to a chat with in 10 minutes or so and can almost always fix the problem. Cons The clock in feature when we tried it was a mess so had to switch to TSheets for clocking in, but they may have fixed it by now. Review Source DF Douglas F. Owner Construction Used the software for: 1-2 years ### "Worst experience with customer service ever!!!!" March 16, 2018 3.0 Can anyone call me back or help one of your long time customers? Pros I am a pro with M Helpdesk and I was liking it until I have a transaction that I need help with. No one will call me back or answer the phone. Ridiculously bad customer service. They give you the run around with there stupid British answering machine. I now realize they don't want to help us. Cons The customer service. The app. is not very good either. It only works about half the time and it won't always attach the estimate or invoice. If you need help good luck getting a hold of help desk. Why do they call it that if they don't help there customers. Review Source JB Jason B. Owner Construction Used the software for: 1-2 years ### "It's ok" October 22, 2019 3.0 Horrible customer support Pros Employee tracking. Price book. Text on the way Cons Cost. Customer support actually lack of help Reason for choosing mHelpDesk Shouldn't have Review Source Response from mHelpDesk November 4, 2019 Thank you for the review. We're glad to hear that you're finding value in the price book, employee tracking, and on the way texting features. We're very sorry to hear that you did not have a good experience with our Customer Support team -- we take pride in our support and would be happy to help make things right. Please give us a call at 888-558-6275. NR Natalia R. OFFICE MANAGER Construction Used the software for: 1-2 years ### "SOFTWARE NEVER WORKS AND CUSTOMER SERVICE IS HORRIBLE" March 11, 2021 1.0 HORRIBLE Pros You can punch in and out for service. You can also enter materials. Cons This company has the worst customer service; we had used this software for 2 years now and it constantly has issues. They want screenshots, videos, but everytime we send it over, it gets fixed for a day but not for every technician, and then it goes to sh\*\* again. HORRIBLE software, do not recommend it to anybody. Review Source TG Tyris G. account manager Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "MHelpdesk definitely helps" September 24, 2021 4.0 Wonderful Pros Ease of use. I have had no problems using this program. Very easy to use. I also have the app on my phone which assist when I am out of the office. Cons nothing. I have not had any problems whatsoever is using this program once I learned the in and outs of the system Review Source Greg R. Owner Used the software for: ### "Amazing" February 15, 2013 5.0 Read my pros! Pros After trying several different things throughout the years of being in business, from using invoices2go to zoho to even trying to program my own solution, to simply sticking to paper and ink, I finally discovered mhelpdesk. I gave it a try and was confused at first, but with the way they let you try the software, and when you get a chance to actually use it in the field, you can see just how invaluable this software is. I currently use it in a store as well as an on site solution with my ipad. This is the best product you will find on the market for service oriented businesses, or as mine in particular, Information Technology oriented. Plus these guys are interactive with their community base and are constantly pushing out updates to improve the product for their clients. They take the users input and they run with it and make magic happen! Cons No cons at all! Review Source Similar Products Featured