# Page 7 | mHelpDesk Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 7 - Is mHelpDesk the right Field Service Management solution for you? Explore 823 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/77264/mHelpDesk/reviews --- mHelpDesk 4.3 (823) [View alternatives](https://www.capterra.com/p/77264/mHelpDesk/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 7 - Reviews of mHelpDesk ## Showing most helpful reviews Showing 151-175 of 823 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JC Joe C. President Used the software for: 2+ years ### "Excellent professional program" January 26, 2018 5.0 Pros Completely streamlines and organizes our business. The best program we have used in 20 years. I would definitely recommend this to any type of business that offers a service to their customer. Cons Customer service Representatives do not make alterations to the program to allow the program to work more efficiently for our business. Review Source Response from mHelpDesk January 29, 2018 Thank you so much for this review, Joe. We're so fortunate to have the opportunity to work with you and your team. MK Maggie K. Admin Assistant Used the software for: ### "Great customer service and ideas, but still has a few bugs." March 31, 2016 2.0 This software is a great idea and was easy for our company to just integrate into our processes. It works well with Quickbooks, and we loved that we could format the invoices to our specifications. This was one of the biggest problems we had with other software programs that we tried. I have contacted Customer Service many times through email, chat, and by phone and have always been received with a readiness to help. Unfortunately, there are a few bugs that need to be fixed, so some of the innovative ideas that are available through this software, don't actually work without major glitches. We still have trouble with the mobile app, which was a huge reason for getting a scheduling software in the first place. I would say that this is the biggest con. Most other things we can work around until their project team is able to fix them. That being said, the user interface is very simple, the recurring contracts are a breeze to set up, and it allows for so many custom settings that I can't really imagine another program working for us. If the bugs that we've reported would be fixed, this program would be perfect. Review Source Response from mHelpDesk April 1, 2016 Hey Maggie! Thanks for your valued feedback. We're happy to hear that you've had a great experience working with our Customer Support team and that the software has been easy for you to use. We're not so happy to hear that you're running into bugs that impact your workflow. Please stay in touch with our support team--we are working hard to make sure you have the best experience possible. We are also actively working to create a mobile experience that will exceed the needs of you and your team. TW Tenley W. Office Admin Construction Used the software for: 2+ years ### "mHelpDesk Review" June 8, 2020 4.0 \[SENSITIVE CONTENT\] was a great help to me on \[SENSITIVE CONTENT\]. She was able to help me Synch thew invoices and payments I could not push over. Thank you! Pros MHelp works with QuickBooks Pro Ease of use Cons At times, there seems to be a delay in the connection. Review Source VR Verified Reviewer President Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Great Support" April 10, 2019 5.0 great overall experience! Pros Very easy to use, intuitive, exactly what we need. customer support team available to help with specific needs and very knowledgeable Cons integration with quickbooks was challenging Review Source Response from mHelpDesk April 11, 2019 Thank you! We're excited to hear that mHelpDesk is meeting your needs and that our Customer Support team has been helpful. Please let us know if there is ever anything we can do to help. Thank you for your business! KF Kyle F. IT advisor Used the software for: ### "Mhelpdesk Online Service Management Software" February 18, 2010 4.0 I completely recommend this software due to its simple user-friendly interface and logical structure. A beginner user can understand how to use it and use it completely in just a few minutes. This ease of use should not be miscontrued for any lack of features. This software gives you most everything you need to record, track, & bill your customers for the services your company has performed. Listen, no product can possibly be perfect for all as we operate our business uniquely....but this software gives you the 95% you've been looking for...and if you speak to coustomer service they just might be working on the other 5% you are hoping for. They are constantly looking to improve their software...so they actually listen to what YOU have to say! Try this with any other software company. Don't forget the cost...it is somewhere around .30 cents a day per person for this indispensable business tool. You can't afford not to try it. Pros \-Simplistic Interface -Dashboard view (customizable) -Web Based -Customizable input fields -Clean & simple calender view -Notifications -Client logon (if needed) -Contact/customer and ticket/work order marriage -Price per user -SUPPORT SUPPORT SUPPORT !!!!! Cons \-No iPhone app -Address/Contacts view is limited (I heard it is going to change) -Not able to set levels of permission (Either admin or user) -Can't print logs,calenders, or contacts (Again, heard this was to be addressed in next update) Review Source DP Darrell P. Owner Computer Software Used the software for: 6-12 months ### "I looked for a software with the features of mHelpdesk for several months. I tried several others but none had the exact setup I wanted. I was actually thinking of trying to build my own custom software. When I found mHelpdesk, I found what I was looki" May 29, 2018 5.0 I really like the software and support. I give it an A+ for what I wanted and what it does. Pros It is easy to use. It has a lot of small features that make tracking info easier. Like the timer on jobs where I can just start it and go to work not trying to track when did I start and when did I finish. The support is great. I love the chat being integrated right into the dashboard. The integrated payment option makes it easier to get paid and the electronic approval of estimates and jobs makes it very easy and time saving. Cons I don't really have any major cons. I sometimes would like a way to create a quick service ticket separate from jobs. That is a very minor thought that really doesn't affect my operation much Review Source MD Marty D. Project Sales Manager Construction Used the software for: 1-2 years ### "Very quick and good job for the mHelpDesk!" October 25, 2018 5.0 Pros The group have been great to work with when we have a address or issue to make beyond any doubt things are included to create our tickets and providing solution's way better. exceptionally fast and great work for this app. love it! Cons The time I download this exceptionally bother to me since since I can't open, but I take note that The issue is on my conclusion. There are still a few specialized glitches, but the great here the back staff is continuously speedy to resolve any issues that emerge. which is one the most excellent Im looking for. Review Source CB Chris B. Director Mechanical or Industrial Engineering Used the software for: Less than 6 months ### "Do not trust MHelpdesk - Not compliant for use in Europe and refuse to refund" May 1, 2018 1.0 Do not trust or use this company!!! We've recently subscribed to MHelpdesk for field software after a trial with them. With the upcoming GDPR regulations coming in across Europe, we specifically asked them if the software will be GDPR compliant prior to purchasing for obvious reasons as it would affect all their European customers. We were categorically told us it would so we paid the premium setup service and paid or subscription to start on the 1st April 18. on the 29 April they emailed us to say that their software will not be compliant with GDPR and that they are not prepared to do the work to make it compliant. Of course, having been mis-sold the service which is not fit for purpose for our country, they agreed to refund the setup costs, but refused to refund the annual subscription that we were 30 days into, which we've not even used the service once as the setup had not been completed! Several emails later, they have decided to keep the full annual subscription for a service they have withdrawn from us due to it not being compliant or fit for purpose. Another company who promise the earth and pester you for the business, and then fail to deliver and also keep the money!!! I'm disgusted with them. Pros Nice software. Were extremely helpful when trialing the software and it does what we want it to do (if it was compliant with European GDPR, which it is not). Cons Mis-sold the service. Was told that it was compliant with the incoming GDPR regulations, however 29 days after taking the contract out they have emailed informing us that they are not willing to do the work to comply with the data protection and have withdrawn from the agreement but refused to refund my annual subscription!!! Review Source LU Linda U. Trainer / System Admin Health, Wellness and Fitness Used the software for: Less than 6 months ### "Satisfied User" October 4, 2018 5.0 It has been very positive from the first phone call to get information about them. The team was supportive and willing to work with us. The onboarding team helped directly to get us up and running and then the regular support team took over. Positive experience overall Pros I work for a small wellness company who wanted to expand and needed to automate. We decided on mHelpDesk. The monthly cost is well worth it. Users are very satisfied with the ease of use and link to google calendar. As an Admin I have run across a few items that would be nice to have but are not show stoppers. The Support Team is extremely responsive and willing to help, they even made videos for me to show how something was done and I can refer back to. Cons Minor limitations that require modifications to process / approach. Ability to load custom fields, linking custom fields to templates, viewing customer attached files in the Mobile App and putting identifying information to the Customer & Contacts. Review Source Response from mHelpDesk October 10, 2018 Thank you so much for sharing your experience Linda! We've loved working with you and Brain Power Wellness, and look forward to supporting your business. JW Joel W. Service Manager Used the software for: ### "Mhelpdesk To Me :P" October 3, 2012 4.0 I would recommend this software to anyone who needs more than what you can buy in a box like quickbooks. These guys are great at coming up with clean ways to implement solutions that the group of users agree are needed. Cheers to you and the trial is free to start so try it out. What do you really have to lose anyway. Pros Works great for what I needed, has great support (some of the best I have ever had), and really does a good job of making things easier if you have a ticketing based system of any type. The support system is very accurate and they will keep you informed. We have even gone to the depths of video tutorials from the creators to help us (the users) and from the users to help the support team understand what and when we need things changed. Updates are regular and your opinion COUNTS with is the most important thing to me. If i need a special report and can get enough of the users to agree soon enough a report with more options than I asked for will be here. Cons We don't have enough users on the forums sometimes but I understand that some people love it as is and have no need to request mods or special developments to accommodate there business. It lacks in inventory management right now but that is a feature that we have got put on the road map which means its in our near future :P Review Source Kortney D. Associate Technical Account Manager Computer Software Used the software for: Less than 6 months ### "I LOVE this software" December 10, 2020 5.0 I love it. I think it's a great knowledgerbase and Accounts receivable tool. Pros I use this software all day everyday to update contact records and collect payments from our customers. Cons I can't think of any. IT lyncs over to quickbooks which makes thing even easier for me. This product is great. Review Source RB Richard B. President Building Materials Used the software for: 1-2 years ### "Best Field Service Software" April 1, 2019 4.0 Pros Having all of these functions in one software program; customer contact, scheduling, communication, billing, and reports. And have these functions available on a mobile app as well. Cons The system seems to have somewhat frequent outages and issues Review Source Response from mHelpDesk April 2, 2019 Hi Richard, thanks for the review! It's great to hear that mHelpDesk is working well for your business. Thanks for being a customer. VR Verified Reviewer Hospitality Used the software for: ### "Becoming a great asset for our company, but has room for improvement" October 17, 2014 3.0 We came into MHelpDesk with very high hopes. MHelpDesk has fallen short in terms of mobile data entry and several other options. It has, however, met our goal of decreasing time in between job completion, invoicing and payment. It is helping to smooth our cash flows and keep track of what has been done on a job and the equipment associated with it. Overall, MHelpDesk, is becoming a great asset for our company, but has room for improvement. Review Source Response from mHelpDesk October 17, 2014 We really appreciate the feedback. We are working hard on mobile data entry and, as you know, are about to release a brand new app that will be unlike anything in the industry. We're super pumped to get this in your hands and hear your feedback. If you need anything (additional training, help getting setup, etc.) feel free to shoot me an email directly at ryan@mhelpdesk.com. Thanks! BH Bryan H. Owner Used the software for: ### "Turned our business around!" March 19, 2015 5.0 Before Mhelpdesk, our business was very inefficient. All of our work orders were printed on paper and our daily route sheets were paper as well. Once the work was completed, we had to wait sometimes until the next day before we would see the results of the work completed when the tech turned in the paper, And in some cases 2 or 3 days if the technician was in a remote area. This made us look very unprofessional to our customers. After Mhelpdek, we now operate very effectively, with precision. All of the work orders are real time updated from the technicians mobile device at the job site. This has allowed us to operate more profitably and with less errors. Many times, there was questions from the customers about the work performed, now with auto emails that are sent to the customer real time, those concerns are no longer there. The customers receive an email every time a job is completed, with detailed info of the work completed and they can even log in and see before and after pictures. Bottom line, Mhelpdesk has greatly reduced our front end office work and has made our field technicians more effective, which means as an owner of a small company, the focus can be more on growing the company and not stuck in the office shuffling paper. I highly recommend this product for a small service business. I have a degree in IT and I have done my research looking for a good solution. I can tell you that Mhelpdesk and the team behind it, has the mindset and fortitude to keep their software a mile apart from their competition, not to mention, its priced very reasonable. Review Source WF William F. Inventory control Computer Networking Used the software for: 2+ years ### "Tech support chat" August 9, 2019 5.0 I use it everyday to track our service calls. Pros That is meets our companies needs. It is also easy to use. Cons Sometimes this program throws in random items into Quickbook. Review Source IW Ian W. Service Manager Banking Used the software for: 6-12 months ### "Things over looked by the sales department." August 16, 2019 3.0 Pros Building jobs and estimates. Sales department is good. Cons Scheduling jobs with calendar view. Not being able to adjust an estimate without Quick Books errors. Very little support on this issue. inventory does not sync well with Quick Books. Customer portal has lame search features for my customers. Review Source RS Robert S. Owner Consumer Services Used the software for: Less than 6 months ### "Worst experience ever" April 9, 2018 1.0 Do not purchase this software. It will be a nightmare for you and your techs. Feel free to get the free 14 day trail to see what I am saying. Don't let mhelpdesk fool you into how easy it is and make the same mistake of purchasing as I have. Pros I seriously can't think of one... but they are quick into manipulating a customer into the ease of their product which is not easy to use. I paid for an entire month... decided in 5 days the software was to complicated and the refuse to refund any of my money. The only time you get support is when you state you want to cancel Cons Forced to pay for service when opting for a 14 day trial. When having problems they do a walk through of them operating and make it seem so simple. Very complicated, problems syncing, workflow is horrible, not efficient. Went to cancel after 5 days and was told I couldn't get any of my money back after I had paid for a full month! I would highly recommend staying away from this software... use them free trial only and see what i am saying... many competitors have much better easier to use software. Review Source GN Gary N. Vice President Construction Used the software for: 1-2 years ### "Just what we were looking for..." March 29, 2019 4.0 mHelpDesk is used for documenting our daily jobs, complete with checklists, daily reports, signatures and captioned pictures of each job. We also use it for timekeeping, and invoicing. It is extremely user friendly. Pros mHelpDesk is extremely easy to use and very customizable to your business. Their service and support is best in class. Cons We would like a few additional reports . Review Source aR alia R. Maint Director Facilities Services Used the software for: 1-2 years ### "It Travels with me " July 1, 2019 5.0 phenomenal Pros It's super easy and cost-efficient, they offer a lot of features but still manage to keep it very simple its the best bang for your buck Cons nothing really and honestly. maybe an idea is for outside vendors to e able to sign up with a company and receive work orders something similar to owl ops or service channel Review Source AS Angela S. office administrator Management Consulting Used the software for: 2+ years ### "Great office help" May 15, 2018 5.0 Pros Easy jobs, invoices, and estimates which make it easy for office and technicians to know what jobs to do. The company is very helpful if a problem does arise. Cons Not many Cons because I can't think of any right now. The only thing would be changing the templates but even when a problem arose the customer service is great and helped us through to what we needed. Review Source SH Suzanne H. Used the software for: ### "" May 15, 2013 5.0 PC Dr. is a computer service/repair and sales business. We have a storefront and we offer in house service or onsite service to commercial and residential customers. After the first couple of years, my business started growing at a rapid rate and I knew it was time to start looking for a customer tracking software. I started with a couple of well known programs that would give me the customer tracking part, but that was it. I needed one that would offer customer tracking, asset tracking, integration with Quickbooks, and of course one that was user friendly. I was desperate for something that could also increase my productivity, and after browsing the web I stumbled upon Mhelpdesk. There was a free trial period so I figured I would try it since I had nothing to lose. I immediately fell in love. I was able to import all of my current customers from Quickbooks so it made the transition seamless. I was also thrilled when I realized they had an app for my iPhone and iPad so I could use it onsite. One of the best features is that I can export all of my financial data into Quickbooks and send it straight to my accountant. The cost of this software is very affordable, which was also a big concern since we are a small business. The customer support is very eager to help and to resolve any incidents immediately. Within the past year and a half that PC Dr. has been using Mhelpdesk, our profits have increased due to our increased productivity and we know we will always have the best features available since Mhelpdesk is always updating their software!!! Review Source DM Daniel M. Manager Package/Freight Delivery Used the software for: 6-12 months ### "Customer Happiness Score" June 24, 2019 5.0 Amazing. Pros Customer service is always top notch. So many willing reps to help answer the questions i have. And the software is extremely user friendly! Cons There is nothing I least like about it. It has been wonderful for our business. Reason for choosing mHelpDesk most bang for our buck Review Source Response from mHelpDesk June 25, 2019 Daniel, thank you for the feedback! We're thrilled to hear that the Customer Service team has given you such a good experience, and that the software is working well for your business. If you have any questions in the future, please let us know. Thanks for being an mHelpDesk customer! DB Debbie B. Service Administrative Manager Consumer Services Used the software for: 2+ years ### "Frustrating" July 5, 2018 5.0 I am going to be looking at another product if mHelpdesk cannot fix the mapping of the technician's location Pros This program is fairly easy to use. That is all I can say right now regarding the pros. I am very frustrated that the issue I am having is still not fixed. Cons It has taken over a month to fix an issue that used to be working just fine. FYI - the issue is currently NOT fixed Review Source MB Matt B. Owner Used the software for: 6-12 months ### "Too many bugs, not ready for launch, SO slow" January 23, 2018 1.0 Pros CRM and invoicing in one place. That's about it. Cons Maybe the worst is that my team disappears at least once a day and I have to reload them one by one. The support team can't figure out why this happens. I used to be able to sync with Google calendar, but now that feature has gone and the support team can't figure out why. When a window pops up, it won't go away. Can't send a return email. Tons of bugs. Eg: When I write an email and hit return, the cursor jumps back up to the top line. Mind-numbingly slow. Torturous to use. I have actually written out 6 pages of problems I have with mHelpdesk, but I don't have the time to transcribe them all here. Review Source BS Brian S. Owner Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "MHELPDESK is the opposite of help." September 10, 2018 1.0 Lot's of salesmen talk, they won't tell you their software has trouble with Apple products, and even using a different browser didn't help. NONE of the features we liked we could use. We were with MHELPDESK for 5 MONTHS and never got launched because none of our problems were fixed. We were then told that refunding a service that doesn't work is a "courtesy." They lie, they have tons of "work arounds" and no solutions. We've lost months of man hours, and we don't know yet how much customer information we lost. RUN!!!!!!! Pros The automatic call ahead feature for our techs on the way to jobs Cons That feature didn't work, because the app is crap. It won't even turn horizontal so you can use a keyboard! Pictures do no upload, information is not saved, and the only solution we were given was to switch to Chrome. Which did not work. Review Source Response from mHelpDesk September 11, 2018 Thank you for this feedback Brian--as you can imagine, it's hard to read. We're deeply sorry for the challenges you had using mHelpDesk. It's not how we would like for any of our customers to feel. We'll be taking this feedback directly to our product and customer support team so we can work on doing better in the future. Thank you again for taking the time to let us know. Similar Products Featured