# Page 8 | mHelpDesk Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 8 - Is mHelpDesk the right Field Service Management solution for you? Explore 823 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/77264/mHelpDesk/reviews --- mHelpDesk 4.3 (823) [View alternatives](https://www.capterra.com/p/77264/mHelpDesk/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 8 - Reviews of mHelpDesk ## Showing most helpful reviews Showing 176-200 of 823 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DL Dawn L. Owner Used the software for: ### "Mhelpdesk keeps my shop organized" August 4, 2011 4.0 Awesome program! I love that it's on-line. We won't have to worry about losing all our data if our computer crashes and I can access the information any time I want. I can log on at home in the morning and see what my schedule looks like for the day. It's super easy to use and helps you stay organized in ways that other programs don't. Also, it's very affordable. Even the smallest shop can afford this program. No excuses anymore to not be organized and present a professional appearance to your customers. Pros Before using Mhelpdesk software we were using an old program that no longer worked on my new computer and had no support available anymore as well as a paper scheduler and paying an employee just to enter repairs into our computer. Now, employees can enter repairs directly into the computer and schedule the repair in one easy step. I am thrilled with how organized it makes our shop. Tracking repairs has never been easier. I don't utilize all of the features that are available but I can only imagine that if you did the whole process would save tons of time and money. Cons Getting it set up took some time, but that's true of any dynamic software program. Now that it's set up properly and we've been using it for a while I wouldn't go back to my old program. Nothing bad to say about it. Review Source RB Rick B. Owner Used the software for: ### "The Best product that I have used" November 25, 2012 4.0 I have tried and or purchased just about every kind of software out where. Just trying to get the right program for my computer because we have a store front and a service department I have not found a program that works for us. Ether they are a POS or they are designed to work with a service dept. so I been using three different programs to get it done. Then I came across Mhelpdesk. I looked at it, tried it then looked at it again then decided not to purchase it because I wasn't sure if it could replace the two software package I was using. I finally had enough and decided to make the move to Mhelpdesk and I'am glade I did I went from 3 programs to 2 programs and is all working fine for the store front and also for the service department. And the way the program sync the invoice, deposits, inventory to Quickbooks is excellent. I would highly recommend it. It has diffidently saved my company time and money. Pros 1\. Company is very open to suggestion on how to improve there product. 2, Can be up and running in no time. 3. I would never guess I was using the software over the internet NO delays when going from one page to other. 4. This is the best software I have worked with for SYNC with Quickbooks Cons 1.Weak was a POS program but Mhelpdesk understand what we want and need and are working on that. And the way they move on things I would bet it will be corrected soon. Review Source David R. Owner Construction Used the software for: I used a free trial ### "Good product once you learn it. " August 16, 2019 5.0 Once you get it set up and running, and after you take the time to learn the software, it is a great product. Very roust and useful. Pros Good service industry tool and a small business must have for techs, work orders and mamanging pretty much everything. Cons Took a second to learn the software and the platform. Review Source Response from mHelpDesk August 26, 2019 Thanks for the review, David. It's great to hear that you've had success with mHelpDesk! Please let us know if there is anything we can do to help you as you use it. Lee'Ann B. Founder Marketing and Advertising Used the software for: Less than 6 months ### "Great service " December 16, 2018 5.0 Pros I was searching for an easy to use, out-of-the-box, field service software for a client of mine. I contacted mHelpDesk and got a fast response and their reps took the time to answer all of my questions and concerns to help find the best possible solution. I didn't get the overly sales-pitchy approach on their end, they were looking to provide a viable solution, not just gain another paying client. I appreciated the support and eagerness to help implement and answer all of my questions. That in itself is a valuable asset! Cons I don't have any cons for mHelpDesk, I recommend it to any service professionals out in the field who want an easy-to-use software thats easy to implement. Review Source Response from mHelpDesk December 17, 2018 Thanks so much for the feedback LeeAnn, and for connecting us with your client. We look forward to working with you more in the future! TW Terry W. Office Manager Construction Used the software for: Less than 6 months ### "Excellent Tool to Help Organize your Small Business Customer Service Department is Outstanding!" November 4, 2016 5.0 We began using Mhelpdesk approximately one month ago. The changes in the office have been remarkable. We used to use several different types of technology to keep track of our leads, estimates and invoices. We were constantly re-entering the same information. The potential for and occurrence of typos was constant. Mhelpdesk allows us to enter the information once and then everyone has access to the same information is a much more timely manner. Because the information is entered once, even if there is a mistake it is corrected and that is the end of it, it doesn't get repeated over and over. We have had a faster turn around fro initial phone call to estimate resulting in more sales. Can't ask for more than that! Pros Customer Service particularly Marvin Nguyen is absolutely outstanding. We are not millennial and new software is a little harder for us to learn, he was excellent at helping us with even the most basic of questions. He helped us to customize our estimates so that they look significantly more professional than our previous template. He always returned our calls quickly and with a great attitude. Cons None that are signficant. Review Source BB Benjamin B. Owner Used the software for: ### "Impressive. Exactly what I needed to organize my business." March 18, 2015 5.0 I've tried a lot of different products to keep myself organized and streamline my paperwork. I wanted something I could take with me on-the-go and easily access my job tickets, create estimates and deliver on-the-spot invoices. mHelpDesk is by far the best I've found. Before mHelpDesk I spent at least a few hours each day trying to catch up on invoicing and typing up my job notes. Time is precious. I'd rather spend that time with my children than play catch-up with paperwork. Now I have more time to get things done and enjoy my life. With faster invoicing, better organization and centralized management mHelpdesk has exceeded my expectations and requirements. Pros: Invoicing: I can create and send invoices immediately. The result- I get paid 10 times faster: Efficient: My support tickets and estimates can be converted directly into invoices. I no longer have to re-enter information. Organized: It's so easy to start a support ticket, schedule the job (automatically adds it to my calendar too), enter information on the job, close the ticket and send an invoice. All this can be done from my phone in minutes! Customer support: I couldn't be happier! If you ever need any assistance you'll get the joy of dealing with one of their "Customer Happiness Specialists". They really do a great job and work quickly. Cons: Quickbooks: I still need to use accounting software to keep my accountant happy. The good news is that you can sync your Quickbooks with mHelpDesk in a few clicks. Review Source Audra H. Information Technology and Services Used the software for: ### "Great Software" October 28, 2014 5.0 We've recently started using MHelpdesk to better streamline our estimates, work orders and invoices. We have been very pleased so far. The daily training that they offer is wonderful for new employees who need to get more familiar with the product or to serve as a refresher for veteran users. Our company has increased in productivity since we started using MHelpdesk and I am looking forward to using the product to it fullest potential. Pros Great calendar options that sync with Google calendar. Easy Quickbooks invoice exporting User friendly Great training and assistance when needed Cons None that I have found to date. Review Source Response from mHelpDesk October 28, 2014 thanks so much for the feedback! we LOVE that you are enjoying our daily trainings :) DD Donna D. VP Construction Used the software for: 2+ years ### "mHelpDesk Support Desk" January 15, 2019 4.0 I wanted to add a credit card processing fee and with the help of \[SENSITIVE CONTENT HIDDEN\] at the support team, I was able to do this easily. Pros Customer Support usually has a solution for most of my questions. Cons The reporting function is still an issue Review Source Response from mHelpDesk January 18, 2019 Hi Donna! Thanks so much for the feedback on our product and service. We're so grateful to have House Doctors' business... NS Nick S. Owner Telecommunications Used the software for: 1-2 years ### "Never Disappointed!" July 6, 2018 5.0 Pros The ease of use and great customer support service. If I have questions I can easily chat. If it complex they will call you directly. I usually get any issues resolved quickly. The issues are usually user error. They take suggestions, and those suggestions can actually come to fruition. Cons That I don’t put it to better use. I really need to sit down and take more time to just go through all the things it can do and see how I could implement more of the features. Review Source TP Tammy P. Project/Property Manager Real Estate Used the software for: 6-12 months ### "Great Software" April 16, 2019 5.0 Fantastic customer support! I would highly recommend this easy to use software. Pros It's ease of use is great for our staff. Customer support is great to work with, helpful and very knowledgeable. Cons We would like to add a customized field but it is not an option. Review Source Response from mHelpDesk April 17, 2019 Thanks, Tammy! We love to hear that mHelpDesk is easy to use and that Customer Support has been helpful. We have support for custom fields, so please let us know what you want to do and we'll be happy to help. Thank you for being a customer! Michael M. Vice President Used the software for: ### "Mhelpdesk hits the spot..." October 2, 2012 5.0 We have a small service business (10 employees) and had a need for a product with an intuitive interface but without needing a big learning curve or lots of IT support. Mhelpdesk really works for us. Our folks can access and update work orders, estimates and do invoicing from the desk, iPad, or smart phone. Also, when a new call come in we are immediately notified by email. The price structure is great! Pros Pros are: - easy interface - simple to customize - browser based interface so we can access from anywhere - no need to install software on workstations, laptops - quick support, typically responding on the same day - frequent feature additions - outstanding pricing! Cons \- some browsers don't remember login info (I would say this is just a browser issue, but I have this happen with the Mhelpdesk iOS app as well - no other cons I can think of! Review Source CB Collin B. Owner /Operations Manager Construction Used the software for: 6-12 months ### "I had an overall great experience with mHelpDesk. I had such a great experience that I actually never took the time to consider other options for a while." April 4, 2018 5.0 QuickBooks does everything that this does and then some. It keeps track of all expenses and every transaction. plus you can do your taxes directly from the app and all invoices and deposits go directly into your accounting software. It syncs with banks and credit cards etc. Way more cool features giving you everything in one place that makes it a lot easier. Pros Easy to use, streamlined, keeps everything organized and fast. What really sold me was that I was able to submit estimates directly to my customers before even leaving their home. Cons I found out that their service is ridiculously overpriced. The features are all nice but its missing quite a few big features that competitors are offering. Review Source VR Verified Reviewer Owner Information Technology and Services Used the software for: ### "Just what I was looking for" October 15, 2014 5.0 I started using mHelpDesk about a year ago and have found it to be a great help. I have experience with some open source content management systems and was looking at putting a solution together myself, but I didn't have time to do this and try to get my business off the ground at the same time. I tried mHelpDesk and found it to be just what I was looking for, and well worth the money. The iOS app is especially helpful for me and it's been great to see that lots of features and improvements have been added since I started using mHelpDesk. No solution is perfect but, the development I've seen in the last year makes me confident that mHelpDesk will continue to grow along my business. Give it a try for yourself! Review Source Response from mHelpDesk October 17, 2014 glad to have you on board! PM Pardeep M. Sr Technical Recruiter Management Consulting Used the software for: 2+ years ### "HelpDesk Review" January 3, 2019 5.0 Overall Very Good. Pros It is very easy to work remotely and taking care of my recruiter from remote location. It is very easy to take care of any issue solving from remote location. Cons I used it and as of now I did not face much issues over this software. I like it overall and I would recommend to others as well. Review Source AW Annie W. Director Consumer Electronics Used the software for: 2+ years ### "The best software can be customised" May 29, 2019 5.0 can get instant support online via instant chat sometimes, but not all the time, due to time difference. Pros power quick keyword search feature be able to customize Cons 1). can't bring up all jobs and statement at once, have to go through year by year to bring up tickets/job statement. 2). Also, when go to one billing customer, to bring up invoice list, the customer's PO# is not there, but invoice# which is automatically generated by Mhelpdesk and it doesnt match with customer's reference#. if we can put cutsomer's PO# in invoice# instead would be a great help Review Source JC Jerry C. Project Manager Construction Used the software for: 1-2 years ### "Great product and good CS" March 8, 2018 5.0 Pros The format it generates is top notch, and with enough customization too. Only have been using this software for awhile, but the interface is easy to use. Cons Need to have more options to review and revise, resubmit. But overall can not complain about anything else. Review Source FD Fraser D. Product Marketing Executive Computer Software Used the software for: 1-2 years ### "An excellent customer management solution" October 31, 2018 5.0 Pros \- the customer support are very knowledgeable and easy to communicate with - the user experience of the app is very intuitive Cons \- occasional bugs crop up, but the support team are always on hand to offer a solution so for that reason this is a minor con at best Review Source TP Tyler P. Office admin Computer Hardware Used the software for: 6-12 months ### "Very difficult to use, not helpful customer service. Very glitchy. Was not impressed " May 19, 2018 4.0 Once the glucthes started going away and it because more user friendly it was nice to keep scheduling and invoices. Pros I initially enjoyed that this softeare could replace quickbooks and lotus scheduling until it turned into a nightmare and I was losing more information than I was gaining. Cons Everything about this software was irritating but as updates came out it did feel like the glitches were getting fixed Review Source Response from mHelpDesk May 25, 2018 Thank you for your feedback, Tyler--we appreciate your candor and wish you had had a better experience. We really try to serve all of our customers and support their businesses, but sometimes the fit isn't there. Please let us know if there is anything we can do for you or AQM in the future. JT Jeandra T. G.M. Used the software for: 1-2 years ### "Excellent response time from the MHelp text Team" January 22, 2018 5.0 Pros The ease of cross referencing jobs to scheduling. The ease of accessing the job from the schedule to edit, etc. The response time of the Text Team in resolving issues by addressing the issues without a lot of Q & A to name a few. Cons Just a few glitches...when assigning a contact in a job or estimate, then saving the doc, the assigned contact disappears. Review Source Response from mHelpDesk January 23, 2018 Thank you so much for the feedback Jeandra! We really appreciate it, and the opportunity to work with Crockett Electric. SA Sandra A. Owner Used the software for: ### "Very pleased with MHelpdesk" February 24, 2010 5.0 I have already recommended this program to others, and will continue to. Pros As a long term client of mhelpdesk (since 2007), I want to say that your company name definitely says it all. I am very pleased with the efficient service and helpfullness of your staff. Any time I had an issue, your service answered all my questions, sometimes over and over. There has been constant updates to the program, and training videos available, which really makes it great to go back to when needed. Your company is the first, when given suggestions, to really have technical people consider them, and sometimes even initiate the new ideas into the technical program. It has been a great pleasure to work with a company so dedicated. I am looking forward to even more changes that can personally help my business customer organization become simplified. Thanks again, for your patience and dedication. Cons There are no recall periods, when an existing customers doesn't appear six, or twelve months down the road. But I understand this is in the works. I don't have excel or the other program suggested so exporting my customer list to my label maker didn't work. Review Source DH David H. Manager Construction Used the software for: 1-2 years ### "Keep it simple stupid." February 5, 2018 5.0 We have tried all kinds of apps. This one is the best. Pros Customizable Easy to use Customer logins Easy to keep track of job status Excellent customer service Cons Wish they did more on boarding Data migration is a bit expensive Wish we could breakdown sales by department Review Source KA Khadija A. CEO Security and Investigations Used the software for: 2+ years ### "mHelpdesk Review " January 9, 2019 4.0 Pros Notices of employees or customers being locked out very helpful. Cons Search function not user friendly, and sometimes difficult to know exactly what areas are being searched. Review Source Response from mHelpDesk January 10, 2019 Thanks for your feedback Khadija! We really appreciate your business, and will share the thoughts on our search with the product team. Paul R. Information Technology and Services Used the software for: ### "Excellent System, Excellent Support" May 6, 2015 5.0 We’ve been using mHelpdesk for over a year now in our IT Services company and in that time it has come to be a core element in our business processes. From resource management (time and materials) to estimating and billing mHelpdesk is there every step of the way. We especially depend on its cross platform functionality and its perfect integration with Quickbooks desktop. The recent redevelopment of the platform has only improved an already excellent system. With regard to their customer services I can think of few companies where you can speak to a representative as quickly as with mHelpdesk. Their staff are knowledgeable and keen to help. I look forward to our ongoing partnership. Review Source MD Manu D. Founder Health, Wellness and Fitness Used the software for: I used a free trial ### "Good CRM with many features" December 3, 2022 5.0 Pros Good CRM with many features to completely handle the business Cons Need time to understand how it works, should be more user friendly. Review Source TA Thomas A. Used the software for: ### "Remarkably Brilliant" March 18, 2015 5.0 We provide specialist hardware and technical solutions to our client's. As the business has grown, we deployed ever more intricate systems to record various aspects of daily work - quotations, site notes etc. However the administration involved in maintaining / updating all these disparate systems became unbearable. We realised the more complex our service management protocols became, the less we used them and so we began to disappoint our customers. Not good for a service provider! I believe that business' are as idiosyncratic as their owners; consequently I felt the concept of a "golden bullet" to manage all business processes is bogus. Nonetheless, Mhelpdesk is the nearest thing I have seen to a golden bullet. Okay so the interface looks as if it's design cues came from Windows '95, but the platform is both reliable and fast which I rate above aesthetics. From the initial demonstration to a little technical support, customer service is as good as I have experienced anywhere. I would highly recommend Mhelpdesk to anyone looking for a "field service" solution as it has already revolutionised the way we work. probably not a "golden bullet" it's the closest offering Review Source Similar Products Featured