# Page 9 | mHelpDesk Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 9 - Is mHelpDesk the right Field Service Management solution for you? Explore 823 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/77264/mHelpDesk/reviews --- mHelpDesk 4.3 (823) [View alternatives](https://www.capterra.com/p/77264/mHelpDesk/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 9 - Reviews of mHelpDesk ## Showing most helpful reviews Showing 201-225 of 823 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use LH Loralee H. Office Manager Construction Used the software for: 2+ years ### "MHelp Support Staff - Great" March 15, 2018 5.0 We appreciate MHelp in our business. Pros MHelp is a very user friendly system. Getting used to something new or changes is a challenge for me, but the support staff is always helpful, courteous, and professional. The fees are reasonable for the online data base and support we get. Review Source MS Mark S. Vice President Construction Used the software for: 2+ years ### "Highly recommended" August 16, 2017 5.0 Pros Mhelpdesk is a simple to use software that is a one stop shop to take jobs from creation to completion. Support is second to none. Cons The mobile application is a bit slow and could be more user friendly. But our guys have laptops so it hasn't effected us all that much. Review Source kL kathy L. senior applications manager Oil & Energy Used the software for: Less than 6 months ### "mHelpDesk" November 10, 2020 5.0 overall the system is easy to use and user-friendly. It was not hard to learn the system. Easy to catch on Pros being able to automate is a great feature for our business. A great tool that keeps a customer database, tracking, and scheduling work orders. Customer support is very helpful when you ever need an explanation or issues resolved Cons you are only able to set up one payment option at a time. If a customer has more than one it would be nice to have the capability of setting up different accounts for different sections. Review Source VR Verified Reviewer construction Construction Used the software for: Less than 6 months ### "Makes help easy" May 4, 2019 5.0 Pros One of my jobs had me use mHelpDesk at work and I couldn't believe how easy it was. Having mobile access is a plus, and so is having payment and estimates in hand. Cons I have to be honest and say the 19 year old kid had to show me the ropes the first few times. Can be intimidating. Review Source Response from mHelpDesk May 10, 2019 Thank you for the review! We're glad to hear that mHelpDesk made your job easier. VR Verified Reviewer Project manager Machinery Used the software for: 6-12 months ### "Good tool for scheduling and managing external activities" April 4, 2024 3.0 Overall experience is positive because the tool is a good help in the organizations of service activities to customer sites Pros I like the possibility to manage external service activities done at customer locations with detailed scheduling, keeping track of progress, sharing documentation and so on Cons It has a broad use and sometimes can be out of focus, so better to keep the use to some core functionalities Review Source DM Don M. Owner Management Consulting Used the software for: 2+ years ### "User friendly" July 5, 2018 5.0 Professional support staff Pros Easy to navigate through. The support staff is very responsive and eager to assist. Service seems to be a strong part of their business. Cons None to note. I have not had any bad experiences thus far and would recommend their services to others. Review Source AD Amy D. Metering Specialist Consumer Services Used the software for: 2+ years ### "MHelpdesk Review" February 6, 2018 5.0 Pros It is very user friendly and the customer service team is spot on and extremely helpful if ever there is an issue. Cons I wish it had a few more customable features such as the use of a highlighter option, etc. That may be a feature that I alone would like though. Review Source JL Jodi L. Director of Operations Used the software for: Less than 6 months ### "I wanted it to work" October 12, 2016 3.0 It is buggy. It has been offline and slow. There have been issues with the mobile app. If you were a single individual it might work ok for you. We haven't been able to make it work well enough for us. There are just some real software glitches. Pros Easy to use when it works. Intuitive Cons Has had too much downtime, not enough customization easily use able. There have been some silly conflicts and some very inconvenient features such as when doing reports it isn't very accurate. For example I ran a report of an employees hours and job detail for a specific time frame. It left out 3 or 4 jobs completed. If I hadn't known he had worked more I would have under paid him. When I did a search by all jobs assigned to the employee the jobs showed. I even went as far as to Review Source TB Terry B. Office Manager Construction Used the software for: 1-2 years ### "Compatibility issues with iPhones, no inventory, PO, reporting needs further work." December 22, 2017 3.0 Pros Ease of use of this product. User friendly. Easy to teach users. Job/Invoice/Estimate/Payment in one place. Cons No inventory, PO's, not good report functions, not communicating well with our tablet or iPhones in the field. Review Source RS Robbie S. Finance & HR Manager Used the software for: 1-2 years ### "Frustrated with Help Desk today" February 13, 2018 3.0 Pros Syncs with QuickBooks Cons Creates issues with Sync Today - help desk was really lagging and clearly not understanding the problem. I could almost correct 40 entry issues which waiting for responses. The person said that I had her undivided attention but if I wanted more real-time help, I should phone into their other phone number. On hold with them now for 16 minutes....hanging up to correct issues one-by-one. Review Source VR Verified Reviewer Owner Construction Used the software for: Less than 6 months ### "Better Options" March 22, 2019 1.0 I was given a quote from mHelpDesk two years ago and decided to give them a try recently. I understand that pricing increases over the years but when I got my first monthly bill it was significantly more than the quote I received. I was fine with this price because, as I said, I realize that prices increase a bit over the years. Then I got the second monthly bill and it was almost 300% more than the original quote I was given and double the first month's bill. I called mHelpDesk and they informed me that the first month's payment was 50% as a promotion and the second month's bill is what I would be charged on a monthly basis. This was not made clear to me at all! Then when I told them I wanted to cancel because the bill was far more than I wanted to pay, they said that they do not give refunds! I didn't even use the service the second month and the payment was comparable to a car payment! I definitely do not recommend this company. Go with Jobber - they are much cheaper and offer the same services that mHelpDesk does. Jobber is also a lot more user friendly. Pros The program had a lot of features. Geomapping was offered. Cons Features were offered by other companies for a lot cheaper. Pricing was not made clear. Review Source Response from mHelpDesk March 25, 2019 Thank you for sharing your concerns. We are sorry to hear that mHelpDesk did not meet your expectations. Please let us know if there is anything else we can do to help. OR Olivia R. manager Construction Used the software for: Less than 6 months ### "Literally the greatest business management tool imaginable." February 27, 2018 5.0 I would recommend this program to anyone who runs a small business. Pros This program has it all! You can do every single thing you need to from this program. You can add customer, schedule appointments, assign technicians, create work orders, create invoices. basically everything in the sales cycle. I love that i can track log ins of employees, time cards, location settings, and even a map from the app. It allows me to report anything i need to, i mean ANYTHING I could need. The app is awesome! The very best part is the customer service, they will help with anything you ever need. there is always someone there to help during business hours. I could not be happier with the customer service. Cons I wish i could track my techs in real time from a map view on the online version. You can look at location history from each person's app, but that does not do me a ton of good if i want to see where one of my guys are. Review Source AME Ailyn Mae E. Finance Associate Banking Used the software for: 2+ years ### "mHelpDesk provides online and mobile tools to access" October 16, 2018 5.0 Pros This product is really useful especially for small and medium businesses. with their online and mobile tools you can easily access your account. Cons mHelpDesk customer service is very efficient and helpful so i don't see any problem about this product. Review Source VR Verified Reviewer Used the software for: Less than 6 months ### "The just told me what I wanted to hear" August 4, 2017 1.0 Pros The app could take calls and be customized but for a fast paced on demand service is basically useless. Cons I gave a list of things I needed done before I signed up in email. It explained everything in great detail. They said it could be done but after paying for 4 months plus the setup fee found out it could not be done. Review Source RW Rachel W. Manager Construction Used the software for: Less than 6 months ### "Frustrating" July 9, 2018 3.0 I signed up this program based on a recommendation and they told me it was great customer support. I have not had the same experience, I am pretty independent and a quick learner, I feel like I need to really know computer coding to use this program most effectively and that is something I don't know well. Pros I like that I can go paperless, its nice to have price lists and communicates with quickbooks. The two reasons why we picked it was because of its offline mode and that it worked with Quickbooks. Not sure yet it if is worth the set up frustrations. Cons Has a lot of functions but not easy to set up, there is a lot of steps to get things accomplished from start to finish. Had a lot of questions my rep could not answer. Every time I think I have something figured out there is another bump in the road. We use ipads in the field and it doesn't feel like this is something that is common, or at least all of my questions about it have yet to be answered. Review Source Carol D. Office Manager Facilities Services Used the software for: 2+ years ### "5+ year customer" April 25, 2019 5.0 I've found that while they met my expectations at the beginning, they have consistently gotten better over the years. They are responsive to customer requests of new functions. Having this online has allowed me to work from home when needed which was one of the reasons we chose it in the beginning. Pros It has all the functions I need to do my job efficiently and they have had some nice updates over the years. Their customer service is great. I've always gotten representatives that are knowledgeable and nice. When I have a problem, I'm able to use the chat function and 99% of the time they get me answers. Even when that doesn't work, they answer my calls and fix the issues. Every customer service rep without exception has been very nice to work with. Cons Sometimes they do updates that don't necessarily help with my day to day use of the program. I understand that they are servicing many different industries and needs and I can see the usefulness of the update. It would be nice if they made more of them optional. I have noticed a bit of a slow down in the program responsiveness. It isn't awful, but noticeable. I've done speed tests so I don't think it is my server but I'm not a computer geek so I can't be certain. Review Source JT Justin T. Safety Coordinator/ Assistant Used the software for: ### "New Client Trying to Organize " June 3, 2015 3.0 MHelpdesk has been quite helpful for our company so far. We are still in the midst of trying to transition over to using it as our full service. The Mobile App has been far from useful. It is not set up well and offers you really no access to MHelpdesk at all. On the plus side the website is Mobile friendly. But it would be nice to be able to access more through the APP. I have had good customer service from our Rep and she has been a great help. Little slow at the replies but all in all good. I rate this overall 3 stars just because from what we have done it has been ok. Once we fully transition into it maybe it will improve. Review Source Response from mHelpDesk June 3, 2015 Thank you for the response. We are a customer driven company and your comments are greatly appreciated. I can assure your comments on the mobile app are known. While we don't have a release date on a new app, it is coming soon and will offer the functionality you are looking for. Additionally, we are constantly working on ways to improve customer service. Both to improve response times and the quality of the interaction with us. Just know we are here for you and if you have any questions/ concerns please reach out. To keep you updated, you can send an email over to updates@mhelpdesk.com. The moment we release the app, we will let you know! You can also follow our latest updates blog (mhelpdesk.com/latest-updates) Best, Review Team DA David A. Senior Marketing Executive Banking Used the software for: 1-2 years ### "Help at the Desk" January 31, 2019 4.0 As a business grows it is necessary to improve the performance of the software to make everyday tasks such as invoicing easier. Pros An easy to use software which allows you to track employees and their schedules, do standard invoicing, and send quick reminders to customers. Even better is that the help team is on hand and is very supportive to requests and to assist. Cons This product works very well with small to medium scale organizations. As your database begins to grow you may need to look at a bigger software. I don't know if this pertains to me only but I also feel that the GUI could also be improved. Review Source PD Peter D. Operations Consumer Services Used the software for: 6-12 months ### "Highly Recommend for Use in The Field" March 29, 2019 5.0 We are getting paid faster with MhelpDesk's online payment platform. Pros Easy to navigate, helpful tutorials and responsive in the moment assistance and overall great customer service. Cons The desktop version is great too, but limited. Review Source Response from mHelpDesk April 1, 2019 Hi Peter, thank you for the feedback. We're happy to hear that the tutorials and customer service have helped you get set up with mHelpDesk. Thank you for your business! AC Aaron C. Owner Construction Used the software for: 1-2 years ### "Not good" December 18, 2017 3.0 Pros When it works its great. Cons Not user friendly. I dont like about your company. I was unhappy with the service and said I was going to cancel service (via customer service chat room afyer hrs.). You guys then set the ball rolling to can el service even though I emailed you saying I was NOT canceling. Just found out it was canceled. Well, great time for me to try your competitors. Review Source NF Nick F. Owner / CEO Used the software for: ### "Get PAID faster!" March 18, 2015 5.0 So before mhelpdesk, we would create hand written invoices and then have to re-enter them into the system and then we would send out another electronic invoice. This created a lot of work but made it so we didn't forget about billing a client, which happened more then I would like to admit. A lot of time was spent at night and not with my family having to do the "paper work" that went along with having my own business. With mhelpdesk, I enter the work once, I submit it via email immediately and even better yet, I have clients paying me on the spot. i also have more time in the evening now. Not to say that I don't work at all, but now I know I don't have to get all my billing done. This is only touching on just one of the great things about this system. We have been able to track clients better, organize our schedules easier, it's even been great having a record of who has paid what and when. I actually went into the system the other day to received funds from a client and noticed that they missed an invoice. I resent them the email with a follow up note, they responded and apologized for missing the payment. Mhelpdesk just helped save my company $312.50 that we may not have noticed before. The system for us is great! I have more time, my pockets are a little healthier, and I'm tracking my clients better. Our thanks to Vincent and the rest of the mhelpdesk team! Review Source MA Marvin A. business assiciate Construction Used the software for: 1-2 years ### "Too expensive and with little customer support" December 5, 2018 3.0 It is a decent application so far. I know that they can improve and get better with more time. Pros Great for creating work orders and invoices. There is a 50/50 chance of a customer support agent that is knowledgeable. WIll walk you through step by step to get things done. Thave a free demo for you to try out before you buy. Cons Their website says fast and easy and powerful. Wish it could all be true. There are just too many bugs with this software. The repair time is too slow or it's not properly done. Not compatible with all other applications like QuickBooks. The customer support team that they have don't really know what is going on. Or they pretend either way most of the fixes you can find yourself by doing a search on the web. Review Source FR FRANKIE R. Owner Consumer Services Used the software for: 6-12 months ### "Awesome support" July 6, 2018 5.0 I highly recommend M HelpDesk! Pros This is by far the best field service software I have used so fAR and the support team is TOP NOTCH!!! Cons There is a slight learning curve but the training and support make it painless! this make my business look so much more professional and keeps all of my customers contact information at my fingertips. Review Source RB Ryan B. Owner Construction Used the software for: 1-2 years ### "Best CRM I’ve found!" March 28, 2019 5.0 Overall, MHelpDesk has it all! You can’t go wrong! Pros Everything is so professional and so simple! I love it! Cons Not one bad thing I can say! Meets all my needs as a window company owner! Review Source PP Peggy P. Chief Operations Officer Used the software for: Less than 6 months ### "Great software for the price" June 9, 2017 4.0 Pros I am always pleased with the service we receive from the MHelp desk team. We signed up a couple months ago and have requested assistance on several forms and training. We signed up with the premier service and have been extremely happy with the product. We researched MHelp Desk along with many other software services for our HVAC company and this software has 99% of what we need in our business. The service and the software is worth the price. I have worked in the software field for over 10 years and can appreciate the extra effort the team does for our company. Integrates with QB very easily. Cons It can be a bit slow with an older computer that has less RAM. Working offline helps the techs when they are using their mobile devices in sketch wireless areas. We had the team import all older invoices from QB which gave the amounts, but not the details. 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