# Bonterra ETO Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Bonterra ETO Software - reviews, pricing plans, popular comparisons to other Nonprofit products and more.

Source: https://www.capterra.com/p/77278/Bonterra-ETO/pricing

---

# 

 Bonterra ETO Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

Bonterra ETO

## What is Bonterra ETO?

Bonterra Efforts to Outcomes (ETO) supports your efforts to transform the lives of your constituents, especially when your organization is operating at an enterprise level. ETO ensures that services are delivered as designed, every day. Manage to outcomes more efficiently across your entire team, in all locations, to every client.

## What is Bonterra ETO used for?

[Nonprofit](https://www.capterra.com/nonprofit-software/)[Human Services](https://www.capterra.com/human-services-software/)[Patient Case Management](https://www.capterra.com/patient-case-management-software/)

Overall rating

Based on 15 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Contact vendor  
for pricing

Free trial  
not available

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## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Bonterra ETO

3.2 (15)

VS.

[4.7 (1,691)](https://www.capterra.com/p/105428/Clio/reviews/)

Starting Price

Contact vendor

Starting Price

$49

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

3.1 (15)

Ease Of Use

4.6 (523)

Value For Money

2.5 (10)

Value For Money

4.5 (464)

Customer Service

2.6 (11)

Customer Service

4.7 (507)

## Bonterra ETO alternatives

[4.6 (783)](https://www.capterra.com/p/115613/MyCase/reviews/)

Starting price

$49.00

Per User, Per Month

[4.4 (200)](https://www.capterra.com/p/58931/Neos/reviews/)

Starting price

$109.00

Per User, Per Month

[4.8 (67)](https://www.capterra.com/p/124958/NewOrg-Management-System/reviews/)

Starting price

$250.00

Per User, Per Month

Highest Rated

[4.8 (76)](https://www.capterra.com/p/165422/CloudLex/reviews/)

Starting price

Contact vendor for pricing

[View all alternatives](https://www.capterra.com/p/77278/Bonterra-ETO/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Case Management

5.0 (2)

0.00% of 2 reviewers that rated this feature as important or highly important

Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process

Reporting & Statistics

5.0 (2)

0.00% of 2 reviewers that rated this feature as important or highly important

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Activity Tracking

5.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Track and document all activities across devices, networks, and other systems

Billing & Invoicing

1.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Create, manage, and send invoices or bills to customers

Calendar Management

5.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Track and manage schedules and meetings via an integrated calendar

Client Management

5.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Manage contact details and communication with clients

Bonterra ETO 18 features

Track and document all activities across devices, networks, and other systems

Application programming interface that allows for integration with other systems/databases

Create, manage, and send invoices or bills to customers

Track and manage schedules and meetings via an integrated calendar

Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process

Manage contact details and communication with clients

Track and maintain donor relationships throughout various stages/activities including contact information and previous outreach

Activities related to raising money for a specific cause

Monitor application statuses, proposals and award funds

Visual representation of data using various graphical elements such as charts, graphs, maps & other visual aids

Compliant with HIPAA, which sets standards for sensitive patient data protection

Records of patients' medical history

Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details

Log and store the source of contacts/leads

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Create, manage and track all task activities and progression

Create treatment plans that document interventions and outcomes to track patient progress

Record, update and manage waiting lists

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Features

3.3 (14)

3.3

Based on 14 reviews

## Pricing

Value for money

2.5 (10)

### Starting price

Contact vendor  
for pricing

Free trial  
not available

Value for money

2.5 (10)

2.5

Based on 10 reviews

Connect with a Capterra advisor for a free 15-minute consultation

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## Support, customer service and training options

Customer Service

2.6 (11)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

2.6 (11)

2.6

Based on 11 reviews

## User reviews

Overall rating

3.2

Based on 15 reviews

Filter by rating

5(7)

4(0)

3(1)

2(3)

1(4)

Mentioned topic

Sorted by most recent

LJ

Laverne J.

Case manager

Human Resources

### "work well for me."

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

October 14, 2024

never had a system glich work for me my experience has been great the space provided to write notes, you can go back if there are errors great you can draft if need to great.

Pros

the Simplicity of questions to answer to capture the accent of families.

Cons

some questions were redundant, need more questions on youth an children. they are part of household. leave family with chooses and referrals or resources.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AG

Ali G.

Team leader

Education Management

### "Good reports"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

9/10

July 16, 2022

Pros

I love the ease of pulling reports to see what data is missing or how it looks for my program

Cons

I can’t think of anything I like least about the program!

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

SM

Sharisa M.

Transitional Living Program Manager

Non-Profit Organization Management

### "Hated it."

1.0

Overall Rating

1.0

1.0

Ease of Use

1.0

1.0

Features

1.0

1.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

March 25, 2022

We used to use it for our transitional living program, but there was nothing about the features that was helpful. Just a place to put notes. Maybe they have upgraded and made changes since 2019, though. I was very happy to switch to One Step.

Pros

Nothing. We only used ETO to enter notes.

Cons

unattractive, not intuitive. It did not track anything significant for us and we had to keep a lot of files outside of ETO.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

MC

Mitchelle C.

Coach

Non-Profit Organization Management

### "ETO software"

2.0

Overall Rating

2.0

2.0

Ease of Use

1.0

1.0

Features

2.0

2.0

Customer Service

0.0

0.0

Likelihood to Recommend

2/10

February 25, 2022

Pros

This software allowed our team to keep track of client data.

Cons

This software was not well adapted for the nonprofit capabilities we needed. It seemed extremely outdated and glitchy. Our team ended up switching to a different software.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

PN

Penny N.

Clinical Supervisor

Mental Health Care

### "Worse customer service and very outdated NOT AN EMR! "

2.0

Overall Rating

2.0

2.0

Ease of Use

4.0

4.0

Features

2.0

2.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

September 3, 2021

Pros

It was easy to learn and easy to train new staff

Cons

The customer service is horrible. They always want more money to help resolve issues. Getting your clinical documentation when you leave is a nightmare and costly. They outsource customer service so you to have to pay a 3rd party.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

MD

Meredith D.

Director

Individual & Family Services

### "Easy to use. Very comprehensive "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

10/10

October 6, 2020

ETO has been a comprehensive platform for our program. We maintain all client data within it.

Pros

What I like the most is how user friendly it is. One can access areas of the software from multiple screens. It’s web-based which works really well for my team who are usually working in community-based settings.

Cons

It takes some practice to build reports but luckily we have an admin who does this anytime we need to pull data. Existing reports are easy to run and export.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

JP

Jesilynn P.

Outreach Counselor

Primary/Secondary Education

### "Never thought i’d miss it"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

3.0

3.0

Customer Service

2.0

2.0

Likelihood to Recommend

6/10

August 29, 2020

Great.

Pros

Used this for daily documentation from 2010-2019. I like how it was all together but separate for each student. I like the set up of the view/edit screen.

Cons

Glitches. or sometimes you would been 1/2 + through an assessment and it would time out and wouldn’t save.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

HG

Hayley G.

Co-Director

Entertainment

### "ETO Software"

3.0

Overall Rating

3.0

3.0

Ease of Use

3.0

3.0

Features

4.0

4.0

Customer Service

0.0

0.0

Likelihood to Recommend

7/10

March 7, 2020

Pros

This product is generally easy to understand and has a lot of possible features. This is our essential avenue for gym paperwork management, and allows us to enter info from any assessment to any member. The cost is relatively cheap as well. It is nice that we are able to have so many categories and quickly be able to search members and view their progress!

Cons

The software can be finicky sometimes. I have entered data and then it not show up in the system several times, which can be frustrating. It is also difficult to get things changed in ETO sometimes, which can set us back in our paperwork process.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

JJ

Julianna J.

Owner, Therapist

Mental Health Care

### "Will Suit Your Needs Once Learned Properly!"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

November 24, 2019

ETO has streamlined how and where documents are stored. This was the biggest challenge we faced as a company. With many documents such as releases, and informed consents, having these types of documents in one concise area was incredibly valuable.

Pros

ETO had everything that our business needed to succeed. All sorts of documents can be made available here. This includes time sheets, tax information, beneficiary documents, company info, and access to company benefits both internal and external.

Cons

ETO software was very easy to use, although it was oftentimes tricky to navigate. Finding certain places such as the time sheets or benefit information would be tucked in odd tabs. Thankfully it was easy to save frequently used options to a "Favorites" tab.

Alternatives considered

[Timesheets.com](https://www.capterra.com/p/132754/Timesheets-com/)

Reasons for choosing Bonterra ETO

We wanted something that would be the most stable and easy to use. Thankfully ETO met our needs and was also met with a supportive team of technical professionals available at a moments notice. They were unable to be matched by any other competitors.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AU

Anonymous User

Director of Information Technology

Individual & Family Services

### "Poor support and very slow development. Not even browser neutral."

2.0

Overall Rating

2.0

2.0

Ease of Use

2.0

2.0

Features

2.0

2.0

Customer Service

3.0

3.0

Likelihood to Recommend

2/10

July 10, 2018

Pros

Reporting is powerful. Home pages are customizable. User setup is granular and fairly straightforward.

Cons

Addons are being developed, but the core functionality hasn't been updated in a long time. The interface is extremely clunky, and Internet Explorer is required - it's not browser neutral. Leadership has turned over a couple of times and they seem to have a lack of focus. 6 years ago they were the best software out there. Now, competitors have passed them up in features and functionality.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/77278/Bonterra-ETO/reviews/)

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