# Bonterra ETO Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Bonterra ETO the right Nonprofit solution for you? Explore 15 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/77278/Bonterra-ETO/reviews --- Bonterra ETO 3.2 (15) [View alternatives](https://www.capterra.com/p/77278/Bonterra-ETO/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Bonterra ETO Ease of use 3.1 Customer Service 2.6 ## Showing most helpful reviews Showing 1-15 of 15 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use John B. Principal Used the software for: 2+ years ### "Extremely Powerful and Scalable Product and Reporting" January 11, 2018 5.0 Pros Highly configurable. Can be implemented for any human services organization. Lots of configuration options. Reporting is as good as it gets. The built-in Business Objects Web Intelligence platform is as advanced of a reporting engine as you can get. Powerful add-on products. Cons ETO is not for small organizations, nor organizations that lack the capacity to administer and report. It's an advanced tool that needs a competent administrator and report writer. Review Source JJ Julianna J. Owner, Therapist Mental Health Care Used the software for: 2+ years ### "Will Suit Your Needs Once Learned Properly!" November 24, 2019 5.0 ETO has streamlined how and where documents are stored. This was the biggest challenge we faced as a company. With many documents such as releases, and informed consents, having these types of documents in one concise area was incredibly valuable. Pros ETO had everything that our business needed to succeed. All sorts of documents can be made available here. This includes time sheets, tax information, beneficiary documents, company info, and access to company benefits both internal and external. Cons ETO software was very easy to use, although it was oftentimes tricky to navigate. Finding certain places such as the time sheets or benefit information would be tucked in odd tabs. Thankfully it was easy to save frequently used options to a "Favorites" tab. Alternatives considered [Timesheets.com](https://www.capterra.com/p/132754/Timesheets-com/) Reason for choosing Bonterra ETO We wanted something that would be the most stable and easy to use. Thankfully ETO met our needs and was also met with a supportive team of technical professionals available at a moments notice. They were unable to be matched by any other competitors. Review Source VR Verified Reviewer Director of Information Technology Individual & Family Services Used the software for: 2+ years ### "Poor support and very slow development. Not even browser neutral." July 10, 2018 2.0 Pros Reporting is powerful. Home pages are customizable. User setup is granular and fairly straightforward. Cons Addons are being developed, but the core functionality hasn't been updated in a long time. The interface is extremely clunky, and Internet Explorer is required - it's not browser neutral. Leadership has turned over a couple of times and they seem to have a lack of focus. 6 years ago they were the best software out there. Now, competitors have passed them up in features and functionality. Review Source LJ Laverne J. Case manager Human Resources Used the software for: 1-2 years ### "work well for me." October 14, 2024 5.0 never had a system glich work for me my experience has been great the space provided to write notes, you can go back if there are errors great you can draft if need to great. Pros the Simplicity of questions to answer to capture the accent of families. Cons some questions were redundant, need more questions on youth an children. they are part of household. leave family with chooses and referrals or resources. Review Source VR Verified Reviewer Owner / Instructor Used the software for: 2+ years ### "I was a database administrator for a non-profit which used this compan" February 9, 2018 5.0 Through their in-house training, I was able to learn a whole new skill-set involving business objects reporting. The agency I worked for was able to implement fully automatic dashboard reporting across the board. Pros The customization of this software made it able to meet diverse needs. We were able to set up effective workflows to meet our agency's diverse needs from case notes and client progress management, homeless management information system requirements, academic/classroom areas, student behavior and progress management, and even medical services and health progress tracking. The company also provides their own tech support for admins and users, making it a one-stop shop for database needs. The best feature by far is the built-in reporting platform of Web Intelligence's Business objects. Cons Customization can lead to strain on the agency database admin staff; it's a high-capacity product, and if the customer does not have the staffing and administration to manage it, things won't be successful. Review Source PN Penny N. Clinical Supervisor Mental Health Care Used the software for: 2+ years ### "Worse customer service and very outdated NOT AN EMR! " September 3, 2021 2.0 Pros It was easy to learn and easy to train new staff Cons The customer service is horrible. They always want more money to help resolve issues. Getting your clinical documentation when you leave is a nightmare and costly. They outsource customer service so you to have to pay a 3rd party. Review Source JP Jesilynn P. Outreach Counselor Primary/Secondary Education Used the software for: 2+ years ### "Never thought i’d miss it" August 29, 2020 5.0 Great. Pros Used this for daily documentation from 2010-2019. I like how it was all together but separate for each student. I like the set up of the view/edit screen. Cons Glitches. or sometimes you would been 1/2 + through an assessment and it would time out and wouldn’t save. Review Source AF Amy F. Used the software for: 1-2 years ### "DO NOT USE. Very slow, deletes work, glitches daily." August 11, 2016 1.0 We use ETO for a non-profit home visitation program and it is horrible. I cannot stand it and no one will do anything about it. Hopefully we will be switching software too because it is the bain of my existence and is one of the main reasons I am looking for a new job. ETO freezes, is slower than Moses, deletes your documentation without you knowing so you have to re-enter it, and I honestly have nothing good to say about it. I am not sure if it is the way our program is using it or if it is just the program itself but after seeing other reviews I am blaming the software. Pros I see no pros to using ETO. There are better more efficient software programs out there to use. Cons Slow Deletes documentation Freezes Glitches Review Source MD Meredith D. Director Individual & Family Services Used the software for: 6-12 months ### "Easy to use. Very comprehensive " October 6, 2020 5.0 ETO has been a comprehensive platform for our program. We maintain all client data within it. Pros What I like the most is how user friendly it is. One can access areas of the software from multiple screens. It’s web-based which works really well for my team who are usually working in community-based settings. Cons It takes some practice to build reports but luckily we have an admin who does this anytime we need to pull data. Existing reports are easy to run and export. Review Source SM Sharisa M. Transitional Living Program Manager Non-Profit Organization Management Used the software for: 2+ years ### "Hated it." March 25, 2022 1.0 We used to use it for our transitional living program, but there was nothing about the features that was helpful. Just a place to put notes. Maybe they have upgraded and made changes since 2019, though. I was very happy to switch to One Step. Pros Nothing. We only used ETO to enter notes. Cons unattractive, not intuitive. It did not track anything significant for us and we had to keep a lot of files outside of ETO. Review Source HG Hayley G. Co-Director Entertainment Used the software for: 1-2 years ### "ETO Software" March 7, 2020 3.0 Pros This product is generally easy to understand and has a lot of possible features. This is our essential avenue for gym paperwork management, and allows us to enter info from any assessment to any member. The cost is relatively cheap as well. It is nice that we are able to have so many categories and quickly be able to search members and view their progress! Cons The software can be finicky sometimes. I have entered data and then it not show up in the system several times, which can be frustrating. It is also difficult to get things changed in ETO sometimes, which can set us back in our paperwork process. Review Source MC Mitchelle C. Coach Non-Profit Organization Management Used the software for: 6-12 months ### "ETO software" February 25, 2022 2.0 Pros This software allowed our team to keep track of client data. Cons This software was not well adapted for the nonprofit capabilities we needed. It seemed extremely outdated and glitchy. Our team ended up switching to a different software. Review Source CF Carol F. Used the software for: ### " ETO is slow, complicated and frustrating for data entry staff. " February 10, 2016 1.0 Educational Institutions should not use the ETO system. It took almost a year before they put dashes in the phone numbers. They are putting the old comments on the student dashboards and the most recent comments in a separate touch point area. We have to hunt through their touch points for the most recent student information. Their ETO format wastes a great deal of space. ETO has a great sales department, but their data system is worse than the previous data system. I caution any educational facility about getting this system. The staff that has to work with this system, on a daily basis, will spend at least 50% more time maneuvering through their touch point, dashboard and tabs than other systems, with less results. The company promises everything and produces almost nothing of value. A disappointed employee of a company that deserved better. Review Source AG Ali G. Team leader Education Management Used the software for: Less than 6 months ### "Good reports" July 16, 2022 5.0 Pros I love the ease of pulling reports to see what data is missing or how it looks for my program Cons I can’t think of anything I like least about the program! Review Source VC Viv C. ED Hospital & Health Care Used the software for: 6-12 months ### "It's a scam" June 20, 2016 1.0 They told us it would be affordable, easy to use and helpful. It was the opposite of all 3. With every reprot or aspect, they wanted more $$ and the customer service was shockingly low. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.