# Bonterra ETO Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Bonterra ETO Software - reviews, pricing plans, popular comparisons to other Nonprofit products and more. Source: https://www.capterra.com/p/77278/ETO-Software --- # Bonterra ETO Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Bonterra ETO ## What is Bonterra ETO? Bonterra Efforts to Outcomes (ETO) supports your efforts to transform the lives of your constituents, especially when your organization is operating at an enterprise level. ETO ensures that services are delivered as designed, every day. Manage to outcomes more efficiently across your entire team, in all locations, to every client. ## What is Bonterra ETO used for? [Nonprofit](https://www.capterra.com/nonprofit-software/)[Human Services](https://www.capterra.com/human-services-software/)[Patient Case Management](https://www.capterra.com/patient-case-management-software/) Top alternative Featured Overall rating Based on 15 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Bonterra ETO?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.bonterratech.com/&name=Bonterra ETO) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Bonterra ETO 3.2 (15) VS. [4.7 (1,692)](https://www.capterra.com/p/105428/Clio/reviews/) Starting Price Contact vendor Starting Price $49 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.1 (15) Ease Of Use 4.6 (537) Value For Money 2.5 (10) Value For Money 4.5 (476) Customer Service 2.6 (11) Customer Service 4.7 (521) ## Bonterra ETO alternatives [4.6 (787)](https://www.capterra.com/p/115613/MyCase/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars Highest Rated [4.8 (68)](https://www.capterra.com/p/124958/NewOrg-Management-System/reviews/) Starting price $250.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.4 (200)](https://www.capterra.com/p/58931/Neos/reviews/) Starting price $109.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [4.4 (1,031)](https://www.capterra.com/p/130400/TheraNest-Mental-Health/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/77278/Bonterra-ETO/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Case Management 5.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process Reporting & Statistics 5.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Activity Tracking 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Track and document all activities across devices, networks, and other systems Billing & Invoicing 1.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Create, manage, and send invoices or bills to customers Calendar Management 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Track and manage schedules and meetings via an integrated calendar Client Management 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Manage contact details and communication with clients Bonterra ETO 18 features Track and document all activities across devices, networks, and other systems Application programming interface that allows for integration with other systems/databases Create, manage, and send invoices or bills to customers Track and manage schedules and meetings via an integrated calendar Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process Manage contact details and communication with clients Track and maintain donor relationships throughout various stages/activities including contact information and previous outreach Activities related to raising money for a specific cause Monitor application statuses, proposals and award funds Visual representation of data using various graphical elements such as charts, graphs, maps & other visual aids Compliant with HIPAA, which sets standards for sensitive patient data protection Records of patients' medical history Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details Log and store the source of contacts/leads Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Create, manage and track all task activities and progression Create treatment plans that document interventions and outcomes to track patient progress Record, update and manage waiting lists Get Advice We can help you find the software with the features you need. Features 3.3 (14) 3.3 Based on 14 reviews ## Pricing Value for money 2.5 (10) ### Starting price Contact vendor for pricing Free trial not available Value for money 2.5 (10) 2.5 Based on 10 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 2.6 (11) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 2.6 (11) 2.6 Based on 11 reviews ## User reviews Overall rating 3.2 Based on 15 reviews Filter by rating 5(7) 4(0) 3(1) 2(3) 1(4) Mentioned topic Sorted by most recent LJ Laverne J. Case manager Human Resources ### "work well for me." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 14, 2024 never had a system glich work for me my experience has been great the space provided to write notes, you can go back if there are errors great you can draft if need to great. Pros the Simplicity of questions to answer to capture the accent of families. Cons some questions were redundant, need more questions on youth an children. they are part of household. leave family with chooses and referrals or resources. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AG Ali G. Team leader Education Management ### "Good reports" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 July 16, 2022 Pros I love the ease of pulling reports to see what data is missing or how it looks for my program Cons I can’t think of anything I like least about the program! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SM Sharisa M. Transitional Living Program Manager Non-Profit Organization Management ### "Hated it." 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 March 25, 2022 We used to use it for our transitional living program, but there was nothing about the features that was helpful. Just a place to put notes. Maybe they have upgraded and made changes since 2019, though. I was very happy to switch to One Step. Pros Nothing. We only used ETO to enter notes. Cons unattractive, not intuitive. It did not track anything significant for us and we had to keep a lot of files outside of ETO. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MC Mitchelle C. Coach Non-Profit Organization Management ### "ETO software" 2.0 Overall Rating 2.0 2.0 Ease of Use 1.0 1.0 Features 2.0 2.0 Customer Service 0.0 0.0 Likelihood to Recommend 2/10 February 25, 2022 Pros This software allowed our team to keep track of client data. Cons This software was not well adapted for the nonprofit capabilities we needed. It seemed extremely outdated and glitchy. Our team ended up switching to a different software. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. PN Penny N. Clinical Supervisor Mental Health Care ### "Worse customer service and very outdated NOT AN EMR! " 2.0 Overall Rating 2.0 2.0 Ease of Use 4.0 4.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 September 3, 2021 Pros It was easy to learn and easy to train new staff Cons The customer service is horrible. They always want more money to help resolve issues. Getting your clinical documentation when you leave is a nightmare and costly. They outsource customer service so you to have to pay a 3rd party. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MD Meredith D. Director Individual & Family Services ### "Easy to use. Very comprehensive " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 October 6, 2020 ETO has been a comprehensive platform for our program. We maintain all client data within it. Pros What I like the most is how user friendly it is. One can access areas of the software from multiple screens. It’s web-based which works really well for my team who are usually working in community-based settings. Cons It takes some practice to build reports but luckily we have an admin who does this anytime we need to pull data. Existing reports are easy to run and export. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JP Jesilynn P. Outreach Counselor Primary/Secondary Education ### "Never thought i’d miss it" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 6/10 August 29, 2020 Great. Pros Used this for daily documentation from 2010-2019. I like how it was all together but separate for each student. I like the set up of the view/edit screen. Cons Glitches. or sometimes you would been 1/2 + through an assessment and it would time out and wouldn’t save. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. HG Hayley G. Co-Director Entertainment ### "ETO Software" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 March 7, 2020 Pros This product is generally easy to understand and has a lot of possible features. This is our essential avenue for gym paperwork management, and allows us to enter info from any assessment to any member. The cost is relatively cheap as well. It is nice that we are able to have so many categories and quickly be able to search members and view their progress! Cons The software can be finicky sometimes. I have entered data and then it not show up in the system several times, which can be frustrating. It is also difficult to get things changed in ETO sometimes, which can set us back in our paperwork process. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JJ Julianna J. Owner, Therapist Mental Health Care ### "Will Suit Your Needs Once Learned Properly!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 24, 2019 ETO has streamlined how and where documents are stored. This was the biggest challenge we faced as a company. With many documents such as releases, and informed consents, having these types of documents in one concise area was incredibly valuable. Pros ETO had everything that our business needed to succeed. All sorts of documents can be made available here. This includes time sheets, tax information, beneficiary documents, company info, and access to company benefits both internal and external. Cons ETO software was very easy to use, although it was oftentimes tricky to navigate. Finding certain places such as the time sheets or benefit information would be tucked in odd tabs. Thankfully it was easy to save frequently used options to a "Favorites" tab. Alternatives considered [Timesheets.com](https://www.capterra.com/p/132754/Timesheets-com/) Reasons for choosing Bonterra ETO We wanted something that would be the most stable and easy to use. Thankfully ETO met our needs and was also met with a supportive team of technical professionals available at a moments notice. They were unable to be matched by any other competitors. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Director of Information Technology Individual & Family Services ### "Poor support and very slow development. Not even browser neutral." 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 3.0 3.0 Likelihood to Recommend 2/10 July 10, 2018 Pros Reporting is powerful. Home pages are customizable. User setup is granular and fairly straightforward. Cons Addons are being developed, but the core functionality hasn't been updated in a long time. The interface is extremely clunky, and Internet Explorer is required - it's not browser neutral. Leadership has turned over a couple of times and they seem to have a lack of focus. 6 years ago they were the best software out there. Now, competitors have passed them up in features and functionality. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/77278/Bonterra-ETO/reviews/) Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)