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HIPPA-compliant, web-based case management platform that enables large nonprofits, public agencies and community collaboratives to track social enrollment and impact of their welfare programs.

Product Details

Efforts to Outcomes (ETO) supports your efforts to transform the lives of your constituents, especially when your organization is operating at an enterprise level. ETO ensures that services are delivered as designed, every day. Manage to outcomes more efficiently across your entire team, in all locations, to every client.

Contact Details

Social Solutions

http://www.socialsolutions.com

Founded in 1999

Located in United States

Starting Price

  • Not provided by vendor

Free Demo

  • Yes

Platform

  • Installed - Mac
  • Cloud, SaaS, Web
  • Installed - Windows
  • Mobile - iOS Native
  • Mobile - Android Native

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation

Support

  • Business Hours

ETO Software Features

Accounting
Committee Management
Donor Management
Dues Management
Event Management
Fundraising Management
Member Database
Membership Management
Social Media Management
Volunteer Management
Case Management
Certification & Licensing
Child Welfare Management
Document Management
Reporting & Statistics
Scheduling
Time Tracking
Training Management
Activity Tracking
Assessment Notes
Billing & Invoicing
Calendar Management
Candidate Identification
Case List Management
Eligibility Verification
HIPAA Compliant
Medical History Records
Patient Records
Referral Management
Treatment Planning

ETO Software Reviews

Overall
2.5/5
Ease of Use
2/5
Customer Service
2.5/5

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Showing 6 of 6 reviews

Showing Most Helpful

Showing 6 of 6 reviews

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Rating
Company Size
Reviewer's Role
Length of Use
Frequency of Use
Verified Reviewer
Unspecified
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
5/5
Value for Money
3/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
February 9, 2018

“I was a database administrator for a non-profit which used this compan”

OverallThrough their in-house training, I was able to learn a whole new skill-set involving business objects reporting. The agency I worked for was able to implement fully automatic dashboard reporting across the board.
ProsThe customization of this software made it able to meet diverse needs. We were able to set up effective workflows to meet our agency's diverse needs from case notes and client progress management, homeless management information system requirements, academic/classroom areas, student behavior and progress management, and even medical services and health progress tracking. The company also provides their own tech support for admins and users, making it a one-stop shop for database needs. The best feature by far is the built-in reporting platform of Web Intelligence's Business objects.
ConsCustomization can lead to strain on the agency database admin staff; it's a high-capacity product, and if the customer does not have the staffing and administration to manage it, things won't be successful.
Reviewer Source 
Source: Capterra
February 9, 2018
Verified Reviewer
Individual & Family Services, 51-200 employees
Used the software for: 2+ years
Overall Rating
2/5
Ease of Use
2/5
Customer Service
3/5
Features
2/5
Value for Money
1/5
Likelihood to Recommend
2/10
Reviewer Source 
Source: Capterra
July 10, 2018

“Poor support and very slow development. Not even browser neutral.”

ProsReporting is powerful. Home pages are customizable. User setup is granular and fairly straightforward.
ConsAddons are being developed, but the core functionality hasn't been updated in a long time. The interface is extremely clunky, and Internet Explorer is required - it's not browser neutral. Leadership has turned over a couple of times and they seem to have a lack of focus. 6 years ago they were the best software out there. Now, competitors have passed them up in features and functionality.
Reviewer Source 
Source: Capterra
July 10, 2018
Avatar Image
John B.
Principal
Unspecified
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
4/5
Features
5/5
Value for Money
4/5
Reviewer Source 
Source: Capterra
January 11, 2018

“Extremely Powerful and Scalable Product and Reporting”

ProsHighly configurable. Can be implemented for any human services organization. Lots of configuration options. Reporting is as good as it gets. The built-in Business Objects Web Intelligence platform is as advanced of a reporting engine as you can get. Powerful add-on products.
ConsETO is not for small organizations, nor organizations that lack the capacity to administer and report. It's an advanced tool that needs a competent administrator and report writer.
Reviewer Source 
Source: Capterra
January 11, 2018
Amy F.
11-50 employees
Used the software for: 1-2 years
Overall Rating
1/5
Ease of Use
1/5
Customer Service
1/5
Features
1/5
Value for Money
1/5
Likelihood to Recommend
0/10
Source: Capterra
August 11, 2016

“DO NOT USE. Very slow, deletes work, glitches daily.”

OverallWe use ETO for a non-profit home visitation program and it is horrible. I cannot stand it and no one will do anything about it. Hopefully we will be switching software too because it is the bain of my existence and is one of the main reasons I am looking for a new job. ETO freezes, is slower than Moses, deletes your documentation without you knowing so you have to re-enter it, and I honestly have nothing good to say about it. I am not sure if it is the way our program is using it or if it is just the program itself but after seeing other reviews I am blaming the software.
ProsI see no pros to using ETO. There are better more efficient software programs out there to use.
ConsSlow Deletes documentation Freezes Glitches
Recommendations to other buyersLook for a different software company. This is not what you want if you want any of your information to be accurate.
Source: Capterra
August 11, 2016
Carol F.
Unspecified
Used the software for: Unspecified
Overall Rating
1/5
Ease of Use
1/5
Customer Service
1/5
Source: Capterra
February 10, 2016

“ ETO is slow, complicated and frustrating for data entry staff. ”

OverallEducational Institutions should not use the ETO system. It took almost a year before they put dashes in the phone numbers. They are putting the old comments on the student dashboards and the most recent comments in a separate touch point area. We have to hunt through their touch points for the most recent student information. Their ETO format wastes a great deal of space. ETO has a great sales department, but their data system is worse than the previous data system. I caution any educational facility about getting this system. The staff that has to work with this system, on a daily basis, will spend at least 50% more time maneuvering through their touch point, dashboard and tabs than other systems, with less results. The company promises everything and produces almost nothing of value. A disappointed employee of a company that deserved better.
Source: Capterra
February 10, 2016
Viv C.
ED
Hospital & Health Care, 11-50 employees
Used the software for: 6-12 months
Overall Rating
1/5
Ease of Use
1/5
Customer Service
1/5
Features
1/5
Value for Money
1/5
Likelihood to Recommend
0/10
Source: Capterra
June 19, 2016

“It's a scam”

OverallThey told us it would be affordable, easy to use and helpful. It was the opposite of all 3. With every reprot or aspect, they wanted more $$ and the customer service was shockingly low.
Source: Capterra
June 19, 2016