Who Uses This Software?

Marketing, sales and customer service teams in any size organization.


Average Ratings

84 Reviews
  • 4 / 5
    Overall
  • 3.5 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
  • Support
    Online

Vendor Details

  • SAP
  • www.sap.com
  • Founded 1972
  • Germany

About SAP CRM

Make the most of relationships with customers by capitalizing on customer insight, improving front-line efficiency and effectiveness,streamlining critical business processes across and beyond customer touch points, and quickly adapting to changing business and customer needs.


SAP CRM Features

  • Calendar/Reminder System
  • Document Storage
  • Email Marketing
  • Internal Chat Integration
  • Lead Management
  • Lead Scoring
  • Marketing Automation Integration
  • Mobile Access
  • Quotes/Proposals
  • Segmentation
  • Social Media Integration
  • Task Management
  • Territory Management
  • Activity Tracking
  • Campaign Management
  • Lead Capture
  • Lead Distribution
  • Lead Nurturing
  • Lead Scoring
  • Lead Segmentation
  • Pipeline Management
  • Prospecting Tools
  • Source Tracking

SAP CRM Reviews Recently Reviewed!


SAP is pretty versatile and cane accomplish many tasks beyond just a customer management system.

Jun 19, 2018
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I really like that it can be used for many different things. We use it for everything from customer relation management to inventory tracking.

Cons: The thing I like the least has more to do with the setup we have rather than the software itself. We have customized it so much that any support or looking online for help is useless.

Overall: The best benefits that I use it for is credit card processing as well as inventory management.

Capterra-loader

Great database...requires much training for users

Jun 07, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality

Pros: This program keeps a GREAT database that is relational and helps us to follow up on leads and workflows well.

Cons: The program is not user-intuitive and requires a great deal of advanced training and support for corporate users.

Wonderful to use such software

May 31, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Its a perfectly designed system for a midsize organisation to a large company. Real time updates actually helps one to prioritize the task.

Cons: Nothing in the software is unusual. The process flow is actually user friendly. Can check the updates any time one wants.

SAP keeps it's standards high!

May 30, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: All in all, this is a great program to utilize it's every tool that will get your job done with ease.

Pros: Once you get past the difficulty of learning the language of the program, the task that needs to be completed now can be done with ease.

Cons: The ability to learn the language easy. It is user-friendly but the easiness of learning can be quite cumbersome.

SAP

May 24, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Great application, lay- out is very clear and usability of this software is very good. I really enjoy using this

Cons: Customer support is through e - mail and not by phone, which makes the proces a bit slower than it could be

Capterra-loader

We had 3 years working with SAP to integrate it with an electronic commerce platform. It was a free.

May 24, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros:
We improve our income as we integrate SAP ERP with new sales channels such as e-Commerce, managing to merge it with PRESTAHOP increasing revenues in the final customer.

Cons: The high costs of each module of SAP make many companies migrate to other solutions, in our case the client preferred to integrate the solution with an E-COMMERCE Opensource instead of acquiring the license of the manufacturer's own module, since it was practically impossible to maintain over time for their prices.

Overall:
The benefits were economic. By being able to integrate it with an Opensource application of E-commerce we achieve the client's goal. We achieve the objectives and with that we increase our profits.

Capterra-loader

I think it is a great integrated tool, to manage all the processes of a company

May 21, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It allows you to order and manage all the processes in a simple way, as well as being able to generate the different reports to know in detail the statistics of the different resources available to the company

Cons: When all the systems of a company are not based on SAP, the development of the interfaces to integrate the data that works in both environments becomes very complex.

Overall: Allow me to know a tool that is in all markets and large companies, as well as simplify the processes

Data Collection

May 18, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: All the data needed for report generation can be obtained in one go. Report generation is easy and so is the data entry in the CRM

Cons: Slows down when too much or a longer duration of data is being process from CRM. cannot access anything else if a process is running in the background

Best CRM tool with vast features

May 17, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: In SAP CRM, there are various modules like Service, Sales, Marketing etc. Service module provides extensive features including service orders, service plans. You can manage your company's sales through Sales module. Marketing consists of lead, campaigns, loyalty management etc. It is a poweful tool for any large business.

Cons: SAP CRM has WebUI, which is difficult to customize but easy to configure. You require a lot of SAP WebUI programming to enhance this WebUI.

Truthfully user friendly.

May 12, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Do consider how much your transactions and operations and also on the complexity level of your company, so that, it is worth of money to be using this software.

Pros: It is a value of money when it is being used for a company with complicated and huge transactions. The users able to customize by their own on the template or layout without having any assistance from the consultants unlike the other application. It is best to know that this software is best to promote paperless documentation and the users being able to work on it while staying at home.

Cons: Since, this software is expensive and the process is complicated compared to the other simple software, it is not suitable to being used in a small company or a company that is having less operation and transactions.

One of the best user-friendly software! A lot of versions for tailoring to your needs! Great suppor

May 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: What I like most about this software is the ease of use. Even on others versions! The colors, the presentation and more!

Cons: It is hard to say what I like least. For I am now thinking of what can be said. This means, I had a great experience!

all the set of materials to buy for an assembly must be configurated on SAP on the company where ...

May 09, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: its a powerful tool to take control of inventory, finance and all the areas of the company, the reports can be exported to different formats and more ..

Cons: when start using this the commands or instructions can sound stranges but with the time all pass to forgot ..

Overall: to manage and have the information on real time of all the areas of the company where im working ...

Great Help

May 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: SAP - CRM is a great help on our sales and marketing department. SAP can give us great visual for reporting and planning. CAn generate sales data as quick as it is.

Cons: Like other SAP software, CRM cost a lot. But as like of the SAP software, considered it as investment. Will help your business grow and a great help for your employee.

SAP is powerful but not user friendly

May 08, 2018
4/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
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Pros: SAP provides vast amounts of enterprise information. Design, maintenance, financial performance, quality system, manufacturing, supply chain information to name a few.

Cons: SAP is hard to use. The menus are not intuitive. The information is buried layers deep. Menu selections are not like mainstream software applications and usually do not contain what you would expect.

A well designed tool with great acceptance because of its simplicity combined with value.

May 07, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: This product creats value in helping the field staff to be able to view all important data in clear presentation a very compact.
But best thing is maybe the really nice Evaluation of data. The product is very well integrated in the SAP world. We saw the flow of Information coming from S4, SAP CRM and then to be analysed in SAP Analytics.

Cons: As often, it is not to easy to have the Software customized in the favored way. It may be the best to work with SAP directly therefore. The comparatively high costs for customization are also well known.

Overall: We are going to implement it. The greatest benefit will be the very good flow of Information in combination with S4.

Working Professional Using SAP

May 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Great Navigation and integration between tabs and different transactions. I use daily and get so much done and reach other departments easily to get the job done

Cons: Capitalization can effect a transaction from going through. I also notice sometimes it goes offline and when logging back in it says I have a session open and will lock me out of a transaction usually to get out I logout and login

Labor intensive data entry system, but gets the job done.

Apr 25, 2018
3/5
Overall
1 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: Once you get the hang of data entry in the system, it becomes second-nature. System does prompt you to make necessary corrections, but it's not always clear what it's asking you for.

Cons: It is very labor intensive, and the system constantly gives you error messages when a screen is not filled in 100% the way the system wants it to be. System does prompt you to make necessary corrections, but it's not always clear what it's asking you for.

Capterra-loader

It connects many other systems making it a very functional program.

Apr 20, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I really like that I'm able to make orders that can automatically be handled by our production team, that are in a different town.

Cons: It takes a lot of effort to install this in your company, and it's so difficult that you need experts to adjust settings.

SAP CRM is nice!

Apr 19, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: this product is widely used in the market. In any industry you go, the SAP CRM can be seen being used, making you feel more comfortable with it.

Cons: it is very expensive. With the proliferation of other software in the market, including the opensource platform, SAP CRM might lose its market if they did not act on this.

They are big for a reason - it's a functional and dependable system

Apr 19, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: You need to really understand the relationships of SAP before you start working in it, but even teaching database novices how to use SAP CRM is a pieces of cake for repetitious tasks.

Pros: The web interface is clean and easy to navigate. You don't need to remember alot of detail to figure out home to interact with records, contracts, vendors, price lists. The SAP GUI is a bit more detailed with more functionality. For navigating and editing individual records, it's wonderful.

Cons: Price agreements and customer lists are not easy to export in batch. Lots of clicking to get through multiple contracts, which can end up taking more time than actual analysis of the data.

SAP Business One

Apr 19, 2018
2/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
2 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: There are many functionality with SAP Business One, but the system is often slow and needs updates often.

Cons: System is slow and needs updates often. Server crashes quite a bit and is quite frustrating to use at times.

This is great software with Hybrid Sale cloud feature embedded

Apr 10, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Offer industry-specific capabilities, available globally both on-premises and in the cloud, perform seamlessly within SAP ecosystem

Cons: Provide less customer support and problem resolution assistance, the user interface is not intuitive, may not be lucrative for SMB customers

A great CRM for keeping things organized

Apr 09, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: This program can take a little bit to get the hang of, but once you do it is amazing. We use quite a few different CRM programs and this is one of our favorites because the user interface makes things easy to keep track of and organized.

Cons: Same as the pro listed above. This program can take a little bit to learn and can turn some people off to the idea of using it in the first place, but we are sure glad we did.

Wonderful Customer Management

Apr 09, 2018
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the fact that SAP is a "work horse". It does what you need it to , when you need it done. I have yet to have any issues or problems with this product nor anyone that I know that uses it as well.

Cons: Making custom changes without intensive effort if difficult. Vendor is very product oriented rather than customer oriented.

Capterra-loader

Best in the area of customer relationship management

Apr 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Wow SAP CRM, is a company that really wants its customers and focuses on giving it the best, I leave it very clear, as a client I am fully happy with their services and I will definitely return, proved to be one of the best in the area of customer relationship management without hesitation.

Cons: I really do not have any complaints about them, on the contrary, I am very satisfied with the work offered, its versatility and quality surprises. 100% recommended

Capterra-loader

I think it's great

Apr 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I think it's great how SAP CRM takes care of its clients in an exceptional way and as it stands out in the management of customer relations, it certainly knows how to build a good relationship and keep its customers happy, excellent services and very versatile. , I am satisfied with what I achieved.

Cons: I really do not have any complaints about SAP CRM, only excellent reviews, I will not hesitate to return.

Capterra-loader

the application helped me with the database of my clients and have a better organization and budget

Apr 06, 2018
3/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Automate the creation of personalized marketing offers and actions based on the purchase history and interaction trajectory.
Full visibility of the status of client accounts in order to make the best decisions

Cons: The cost of implementation, in some cases is very high.
If you do not get a company that trains you it is very expensive to train in SAP with their academies because they cost a lot for a normal income person.

Overall: It gives us greater security because it does not allow documents to be erased and that kind of traps that are done in large companies can not be made to obtain greater profits.

Capterra-loader

really good programme

Apr 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It`s really cool after my experience with working with local hardware (Ukraine) such as 1C, very easy to work

Cons: on first opinion seems that it`s not easy to work with this program, but in some days every thing takes on it`s places

Overall: My benefits - it`s optimization of work processes

Great system but not the easiest to use.

Apr 05, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I like that your can put detailed notes into the system after having a conversation with a customer.

Cons: It is very over the top and not very user friendly. If no one on the business knew how to use it already then a lot of sales staff would be stuck.

A complicated program but the best system we have.

Apr 04, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like that once you learn the program it gets easier to use over time. Mostly the reporting and the purchase order creation are the features that I use; they were fairly complicated to learn but now that I have used the product I can get both tasks done very quickly.

Cons: It was very hard to learn and most people are scared by it. I think because it reminds people of how old computer programs used to work, having to put in commands, etc.

Overall: I would not be able to do my job without the ability to write purchase orders quickly and efficiently. There is also the benefit of being able to look up everything in the system. It can give you a broader view of what kind of purchase your whole group or even entire company is making.

Complex but worth it

Apr 04, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Value for Money

Pros: Lot of great features that make it easy to organize and keep track of all your leads and users. Totally recommend.

Cons: One of the hardest CRM products I've ever had to onboard team members onto, but once you get used to the dashboard it's very efficient to use

Excellent and engaging support from SAP

Apr 03, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: SAP CRM fitted very well into our workflows from the outset. The SAP implementation team saved us many sleepless nights.

Cons: Frankly there is nothing much to dislike. SAP CRM does what it says on the tin. We are very happy with the service offering.

Allows access to information in real time along the sales pipeline, and act faster

Mar 27, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This implementation option with extensive functionalities and security, supports all sales, service and marketing activities. It can help you build loyalty, win more deals and give customers the assistance they need, when they need it. Because it puts customers at the center of your business. The on-premise software provides employees with strategic information for their clients and fluid CRM processes so that they can provide coherent and personalized customer experiences at all points of contact.

Cons: Like all software, you must have specific operating systems to perform the installation. This could increase acquisition costs.

Overall: Understand and dazzle your customers in all channels, with SAP software for customer relationship management (CRM). This implementation option with extensive functionalities and security, supports all your sales, service and marketing activities. It can help you build loyalty, win more deals and give customers the assistance they need, when they need it.

Very robotic and confusing

Mar 23, 2018
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: This software has SO much to it made for every situation. Currently don't use this software it was with a different company that I know still uses it and has expanded and opened other modules.

Cons: Expensive. And when you only need to use/fill a handful of fields in the screen you are looking at and using and the rest don't apply that is frustrating and hard to teach others. It is not a user friendly system.

i get training in SAP FICO but the marketing of SAP don't give me any opportunity to work with this software first in the training center they told us come this the first software in the world and the future u have to get knowledge on it .if you are looki

Mar 12, 2018
3/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Comments: there are much training and less opportunity for employee

Pros: SAP is a Good software that make any company organize their work with huge data and give good experience in ERP System

Cons: as there are many training course but the corruption give the opportunity to Bad users get opportunity almost in middle east so bad services go to the company with high cost

I have to use SAP in my day to day job and so far it is doing what I need it to do

Mar 11, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: What i like most about SAP is that you can use it for so many different things. A lot of different business units can use this software

Cons: Sometimes I find that the functionality of it is hard and i find it especially hard to try and teach someone how to use it when they have not used it before

CRM review

Mar 07, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: SAP CRM provides excellent features which could let any Business Firm to provide best services to their customers and also helps to retain their customers for a long term.

Cons: Not all the items or features of SAP CRM can be customized. The speed of searches is slow at times with users stuck seeing spinning wheel notoriously known as 'wheel of death'.

I use SAP to retrieve information on product.

Mar 05, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: I like that I can find information on product in a variety of ways using just small parts of naming conventions to retrieve vital information.

Cons: I think SAP could be more user friendly and offer a better looking interface for users rather than the DOS themed dashboard they currently have.

Overall: I can find product information that make my job easier on a regular basis.

Used for customer service records

Mar 05, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: When it works, SAP CRM is a good system of maintain customer service data and customer call logs and interactions.

Cons: SAP is an extremely outdated system that requires a lot of manual input and maintenance. The output screens look like they are from the 1980s.

Easy to learn software but a bit time consuming

Feb 28, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: As a new user, this software helps me to easily handle and organize the crowd or people. Also, due to its interface you can easily search what you needed and it even present some graphs that give ease to the user since you don't need to create it but just simply analyze it.

Cons: My only problem is that it is tedious specially when making changes but it will pass out before my adjustment period ends.

Capterra-loader

Excellent tool for marketing and sales management

Jan 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: This is a SAP product and has seamless integration with SAP ECC and Hybris billing. Therefore, this product is very convenient to use in marketing and sales. SAP ECC takes care of the operations piece.

Cons: This tool needs to improve more on graphical user interface. The present user interface is also good but it would be better if we can see more functionalities like graphical tracking the sales calls with customer etc.

SAP

Jan 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Great Software for operations and manufacturing company

Pros: User friendly, fast operating system for database stored items. Bill of material breakdown like no one else.

Cons: Expensive, large corporation required and training is very intense. Larger than most systems and challenges

Quite ROBUST!

Oct 03, 2017
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: SAP products are top of the line. Very robust, but I'd much rather have too much at my fingertips than not enough. Very convenient to have so much in one place, instead of disjointed in different tools. Absolutely love the software.

Cons: Only thing I can say that could be seen as a negative is that it takes a while to "get down." For someone who has never used CRM before, it may take some extra care in training. But the wealth of information in one place is priceless. I'd rather take time training someone for this tool and have impeccable efficiency than easy training in multiple tools and sacrifice time.

A great way to organize, control, process, and manage customers and orders.

Sep 12, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: CRM has a great user portal. There are a lot of fields, but they are all useful. The depth of the tool is not overwhelming. It is easy to navigate to any screen with the navigation buttons. This system makes for easy integration with other payment and related software. This tool is very customization to fit the needs of any organization.

Cons: There is a lot of information to learn in order to quickly and effectively navigate this tool. This can be overwhelming for beginner and intermediate users.

Construction Company Used this Software

Aug 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: I felt like SAP is very modern and streamlined with a lot of intuitive locations for data, pricing, MATH (which helped me a lot)

Cons: The graphics and colors tended to be dull and sometimes the presentation felt overwhelming for me for the usage.

Overall: They got it right

SAP allows us to input sales opportunities, create proposals and input critical sales/client data.

Aug 08, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: SAP tools give users ability to fully optimize the marketing initiatives. The customer engagement under this program is amazing, and it allows you to fully target and organize your crowd and SAP can be used in a number of ways as well. The software looks confusing to use at first but is actually pretty intuitive.

Overall: Easy to make proposals, input client info, and export to other programs.

It has been great experience with SAP CRM. It's a cost effective and easy to use with high quality.

Jul 18, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: SAP Business Suite is based on SAP NetWeaver .NetWeaver provides the development and runtime environment for SAP applications and is used for the custom development and integration with other applications and systems.

Cons: CRM stands for Customer Relationship Management and is a set of methodologies and tools that helps to manage customer relationship in an organized way but the only thing is that it also helps to achieve 'Single face to customer', which means the customer will not get regular & actual information independent of channel through which the he or she is contacting your company.

Overall: It provides information which leads an insight into action, & maintains focus on productive activity.
Thus, SAP CRM Sales helps the sales force of your business to secure customers, and then to develop and maintain beneficial relationship with them.
It provides information which leads an insight into action, & maintains focus on productive activity.
Thus, SAP CRM Sales helps the sales force of your business to secure customers, and then to develop and maintain beneficial relationship with them.
Thus, SAP CRM Sales have a lot of features like dedicated interactions, seamless integration, insightful information, always accessible, and is user-friendly.

Customer focused comprehensive product by SAP

Jun 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I would like to recommend this product to the business owners whose revenue is over a million dollars at least. Maintaining this product is easy.

Pros: The most important feature of this product is WebUI. You can configure the WebUI all the way you want - Navigation bar, report area, etc. Moreover, this product supports One-Order Framework. Every transaction type is processed in a single transaction code. This provides user an ease of access.

Cons: There are not major drawbacks of this product, but to provide comprehensive and end to end business solutions, this product must be integrated with other SAP products like SAP ERP, BI/BW, PI/XI, etc. Licensing cost is more, so small business need to consider pricing before planning implementation.

SAP is not for me

Apr 06, 2017
1/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: Switched from AS400 to SAP/CRM .. So slow. So complex. Too much ability to move information around on the screens. Too much white space. Too much information that is not used at all on every screen. NO AUTOMATED REPORTS.

Sap crm material handling business

Apr 06, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
5 / 5
Customer Support
1 / 5
Value for Money

Comments: I am working with hubspot in one company and SAP crm with the other and the ease of use of hubspot is wonderful compared to SAP

Very functional business solution

Apr 06, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: I've worked with SAP at multiple facilities through the years, and I've really seen an improvement in the functionality from my first experience to my current experience. Overall, SAP is a very functional and comprehensive system for many industries.

Difficult to use

Apr 05, 2017
3/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money

Comments: The implementation was poor within our organization. It seems we are working in quirky screens written by a developer and not for ease of use

Sap crm is cool

Apr 04, 2017
3/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: Sap is good as any other crm out there. I think companies spend to much money on software. I wish I spent less time entering things that could be imported.

Transparency

Apr 04, 2017
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Comments: Transparency availability of the program. The content is helpful for writing email and making on time.

Great And Easy

Apr 03, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: For it to be easy and friendly compared with others. So much better than the Microsoft AX system which is expensive and not user friendly.

Great CRM - Not for everyone

Dec 09, 2016
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Comments: SAP is a very robust and capable CRM just like Oracle, but neither of them is easy to use. It seems like everything that SAP can do takes a lot of effort to work. Once the whole CRM is configured properly it works like magic.

Great Program

Dec 08, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: ease of use

Cons: nothing

Overall: Easy to search for customers, call right from the program and leave notes. I would recommend for any business.

Recommendations to other buyers: no

SAP is good

Nov 08, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: SAP helps the flow of product throughout our business in order to increase throughput of products and generate overall customer service.

Mediocre CRM solution

Nov 06, 2016
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Value for Money

Comments: A very average CRM solution - UI is outdated, the customization possibilities are good, and I do not see it as a user friendly solution. Price however is sane - something I cannot say about Salesforce.

SAP CRM not good as standalone product

Oct 07, 2016
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: As it is a SAP product, it has powerful integration with other SAP systems

Cons: SAP crm is Outdated. And future product c4c is not complete

Overall: Since SAP is going to stop supporting on premise sap crm systems, there is no meaning of getting sap crm system now. And the future product called SAP Cloud for customer(C4C) is still not in its complete version. It is always better to go for Salesforce instead of SAP C4C/ CRM.

Recommendations to other buyers: I think if organization is planning on getting cloud systems, then it is better to go with either sap hana & sap c4c combination or go for sap ecc & salesforce combination

SAP CRM review

Oct 06, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: It is been great so far. Good CX. Integration and analytics. works well for enterprise client.
good for B2B, Opp management, Lead generation

IT is very usefull, ease of use abd the availability is very high .

Just not a CRM system--it's basically just ECC with the CRM label slapped on

Oct 05, 2016
2/5
Overall
1 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Extremely
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Pros: Integrates pretty well with ECC

Cons: Super slow, terrible performance. Incredibly confusing to users. The fact that most relationship are many to many leads to horrible data quality issues.

Overall: Massive implementation and our users hate it. Struggle with performance issues and complexity of logic. Regression testing is a pain every release. The software is just to sequential process oriented when really it should be more flexible to reflect the complexity and asynchronicity of sales and support processes.

Recommendations to other buyers: Do not use this as a CRM product. Go with something like Dynamics or Salesforce.com.

Client worried abt SAP Social CRM Services, But we made him Confident!

Nov 30, 2015
4/5
Overall
3.5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: The concept of ECC & CRM workflows are well nurture than the previous versions. we reduced time on building code, testing, defect fixing etc.. The use of Service Management - SLAs are fantastic and We got a clean report what client was requesting us with help of minimal code.

Cons: Queue Management in SAP CRM & ECC was manual push. There's no alternative solutions.

Recommendations to other buyers: SAP WEB UI performance should be like the MS.Net pages where MS .Net is Good too and its lighter. The Concept of business object layer (BOL) and the generic interaction layer (GenIL) has to be fine tuned its not easy when compared with .Net / Share Point features.

SAP ABAP Consultant in Accenture

Aug 13, 2015
4/5
Overall
4 / 5
Ease of Use
3.5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: The best feature of this product is the One order framework. We don't have to remember many transaction. It's one transaction to view all orders. The product is user friendly. We have a wonderful feature called AET(Application enhancement tool) to add new fields to the application. This tool can enhance frequently used objects and easy to use. Personalized view for each role

Cons: We have a wonderful feature called AET(Application enhancement tool) to add new fields to the application. This tool can enhance frequently used objects but not all objects Maintenance cost is very high

Recommendations to other buyers: Try all the features and the roles available in the product. It is integrated to BI for reporting

SAP CRM Technical and Functional Review

Aug 13, 2015
4/5
Overall
4.5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: It is very user friendly and SAP is the market leader in ERP applications. SAP CRM, like other SAP applications,has evolved into multi-platform as well and hence you can even access it on your smartphone or tablet as well as on your desktop.

Cons: SAP CRM needs more documentation maintained so that it would be helpful for novices in the field

Recommendations to other buyers: SAP CRM is very vast. You can choose any area of your choice and be a subject matter expert in it. Areas of expertise can include Master Data Management, Client Telephony, SAP CRM Functional, SAP CRM Technical, Trade Promotion Management, Lean Order Management, etc.

CRM review

Aug 12, 2015
5/5
Overall
4 / 5
Ease of Use
4.5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: It is generally user friendly and there is a lot of support offered.

Cons: Sometimes errors are a little vague and we are unable to determine the root cause. We do, however, get prompt support when submitting OSS notes.

Recommendations to other buyers: When evaluating, it is important to remember the customized enhancements made by the company vs the standard. At times, enhancements can counter standards and also impact the efficiency of the system negatively.

360 degree of customer with full SAP CRM cycle

Aug 12, 2015
4/5
Overall
3.5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: It has most of the part in configuration side which is release with the new model. Most of the things are now based on wizard which helps to understand the creation perfectly with less chances of error. The vendor has already customize and provided solution in the form of standard codes so we can just use it to further customize the system based on the requirement given by the client. It has come up with new features which are easy to implement and less complicates.

Cons: If the full lifecycle of SAP CRM(Marketing, sales, service) is implemented for any customer then it is always great because you don't have to depend on any other system for any other job. The thing which could be more better is the WebUi part, it could be something like webdynpro where everything is configuration and system populates everything for you.

Recommendations to other buyers: I would just recommend to have icing with cake which means try to know other things along with SAP CRM will do a great help in your career.

Mukesh' Review

Aug 10, 2015
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: I have been helping customers with this Product for almost 10 years now and I like the CRM Web UI and all other features which comes along with it. I am currently helping ATB team to stabilize this product and automate things.

Cons: I like pretty much everything about this. The maintainance is so expensive .

Recommendations to other buyers: You might as well check for other customer references.

SAP CRM JUNIOR CONSULTANT

Aug 10, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: CRM is very good product , especially where an employer running call ceneters, CRM is more useful,

Cons: it is useful, it works in any company where they run call center for them

Recommendations to other buyers: CRM is the best than others, it can be integrated with CE portal and EP

SAP CRM is the Best. And I love working on it.

Jul 22, 2015
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: SAP CRM provides excellent features which could let any Business Firm to provide best services to their customers and also helps to retain their customers for a long term.

Cons: Well, it would require upgrade to new version at least once in 3 years.

Recommendations to other buyers: SAP has provided best knowledge articles in terms of Technical/Functional/ and Architectural.. I would recommend to make best use of them.

Customer friendly

Jul 05, 2015
4/5
Overall
3.5 / 5
Ease of Use
4 / 5
Features & Functionality
3.5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: The SAP CRM product is a more user friendly and customer friendly product. Almost all kind of interaction for your business purpose the product is ready to use. The vendor provides almost all the time the new releases which incorporates new features in the products and help customers.

Cons: Not all the items or features of SAP CRM can be customised.

Recommendations to other buyers: Its required to analyse the product which best suites your requirement. Use the product in the best possible way to fit the requirement.

SAP equals reliability

Jun 30, 2015
4/5
Overall
3 / 5
Ease of Use
3.5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: I like the fact that SAP is a "work horse". It does what you need it to , when you need it done. I have yet to have any issues or problems with this product nor anyone that I know that uses it as well.

Cons: I cant say that there is anything negative about this product. I only wish that my position had not changed to where I am not able to utilize its services anymore.

Recommendations to other buyers: Even though I think this product is very efficient It doesnt do all of the things simular products do but I would just make sure that when choosing a product like SAP that you make sure its original purpose meets your business' needs

Unparalleled Customer Management

Jun 29, 2015
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: It's interaction center helps customer care executives effectively manage and record customer interactions at different touch points and also enable them to quickly fetch the right information customer is looking for. It also has an inbuilt analytics platform that generates valuable insights about the customers that helps in cross selling and up selling The customer service is one of the best I have seen in the industry. Also, I like it's ability to be customized as per the needs of a particular organization

Cons: The speed of searches is slow at times with users stuck seeing spinning wheel notoriously known as 'wheel of death'.

Recommendations to other buyers: Implementation and integration is the key for a successful SAP CRM implementation. From my experience, I can say that one should keep the SAP CRM as close to standard as possible. It would always be better not to customize the CRM. So , consultants helping in implementing the SAP CRM play the most critical role.

Wonderful tool.

Jun 25, 2015
5/5
Overall
4 / 5
Ease of Use
4.5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: The power and flexibility of the tool. It has the ability to work for a number of purposes.

Cons: Nothing, it was great for our company to use. A lot of times tools of this magnitude are very rigid, but SAP CRM has a ton of flexibility.

Recommendations to other buyers: Make sure it can do everything you need in terms of your company's interests. The flexibility is great so it shouldn't be a problem, but you always want to check.

An end to end solution with seamless integration capabilities

Jun 19, 2015
4/5
Overall
4 / 5
Ease of Use
3.5 / 5
Features & Functionality
3.5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: SAP CRM is a very robust product and SAP has done well over the past decade to cater to the CRM needs of customers across industries. The best part of SAP CRM is that it not only integrates seamlessly with other SAP softwares but also with various non-SAP softwares providing options to enterprises to keep using certain legacy systems at the same time. CRM solutions in general are very customer centric and SAP has done exceptionally well over the past few releases to come up with advanced features like Social Media Integration to capture market vibe in a more structured and organized fashion. While some of the core CRM modules keep getting better with frequent bug fixes, focus has been on adding new features to cater to industry specific needs. Another important aspect of this software is its ever improving UI. Since CRM 7.0 there has been considerable change in the UI which I should say is extremely friendly now. For customer who want to deploy SAP CRM solution faster, SAP provides them with Rapid Deployment Solution which reduces the implementation time and cost drastically. SAP CRM Best Practices are now successfully used across industries as a proven tool to successfully run business. SAP CRM on HANA platform has made data retrieval a very quick and hassle free affair. SAP also has a great community of developers and professionals who help to share ideas and answer questions when it comes to configuring and customizing their solutions. Another important thing is that for customers who do not want to invest in huge IT infrastructure , SAP CRM comes as an on demand (cloud) solution with most of the features from its on premise version.

Cons: SAP CRM releases newer version at a relatively slower rate than most of its competitors. Configurations in SAP CRM backend still remains pretty complex and require highly skilled and experienced professionals to do so. Though SAP CRM can be used as a standalone product but the usability is drastically reduced when SAP ERP is not implemented. Standalone SAP CRM analytics is very basic in its present form and cannot cater to customer need without complex customization.Lastly, lets face it, SAP solutions are still heavily priced compared to other vendors and quite understandably SAP CRM consultants are pretty expensive to hire.

Recommendations to other buyers: Understanding the enterprise's requirement is a the key for evaluating any ERP based software. Various web based journals are available , most common one being SAP SCN (SAP's official community network),to understand what SAP CRM can and cannot deliver. Always compare it with other vendors in the same field. Enhancements and customization are costly in SAP CRM so understanding what a SAP CRM out of the box solution can deliver is very important. SAP Best Practices are industry proven but that does not mean that it would best suite your business needs in long term. So , it is very important to evaluate how much business process change is your organization willing to do to bring in SAP CRM in your environment.

Best Interaction tool to connect with customers

May 21, 2015
4/5
Overall
2.5 / 5
Ease of Use
3.5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Extremely
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Pros: 1. Exceptional customer service 2. It has a deep functionalities for Sales, Marketing and Service cloud and can be integrated to any level with any system or SAP module. 3. They help us in data migration from internal system to SAP CRM module

Cons: Not very user friendly. Training Business Users is an issue as the product is a bit complex to use. User interface of the SAP CRM module is not at it best. Needs Improvement. Training and maintenance cost can really be an headache as it really costly due to coding

Recommendations to other buyers: Due to the use of SAP cloud it has really became user friendly and can be use to train the user easily

SAP Review - Wacker Neuson

Apr 23, 2015
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
3.5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: SAP continues to develop cutting edge applications and working on a customer friendly user interface. They offer a full product line so a company is able to leverage integration to all aspects of their back office. They are introducing enhancements very quickly now based on actual user requests.

Cons: Prior to the Cloud offerings, the UI for CRM was clunky and not user friendly. Many times when questioning how something works because it doesn't work as a user would expect they would answer "it is working as designed".

Recommendations to other buyers: Integration should always be a top priority when evaluating software like CRM. You need to understand if all you want is a stand alone Sales tool, or a fully integrated system that provides the visibility into a 360 degree view of your customers. It is also very important to evaluate the pain points of the users to understand if the standard functionality will provide the benefits you really need.

Why SAP CRM is better when it works with others.

Apr 16, 2015
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
2.5 / 5
Customer Support
Likelihood to Recommend: 6.0/10 Not
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Pros: I think that the idea of SAP CRM is brilliant, a way to house and store data so that your company can really get a handle of data mining which theoretically would allow you to plan and be more proactive vs reactive. Once you get the hang of the screens it is easy to understand how to accomplish what you're trying to input into SAP CRM. The system is really set up to help you try and capture the most relevant information to your business.

Cons: As I said the idea of SAP CRM is brilliant but from my experience (and it could be the way my company chose to implement it) the use of so many different platforms that don't actually talk to one another is a ridiculous way to implement any data capturing tool. We had to export from two different systems of SAP CRM and then load it into a BIOD just to get the information to talk to each other and make any sense. And even then the project itself was a long and exhausting process because trying to figure out the language it speaks in the Order Entry system vs. the Customer Inquiry system isn't the same and you have to force it to mesh the data together. The screens are cumbersome and not user friendly. There are so many different ways you need to input information to get to the screen that you actually want you need a manual for literally everything you have to do because it takes that many steps. I think SAP CRM would benefit from focus groups for their North American business partners. Not everyone does business the same but North America has big business's that would greatly benefit from this type of system if it were easier to understand and implement on a day to day basis.

Recommendations to other buyers: I think I would focus solely on implementation. Make sure you have a solid understanding company wide on how you would like to implement this system and what you would use it for. Take the time, even if it takes months to do the work and have a well laid out plan on how your company would like to use the system now, and ten to twenty years from now. If you do the hard grunt work up front then it should help the implementation and use of the product be a success in your company.

CRM review

Apr 16, 2015
4/5
Overall
3.5 / 5
Ease of Use
3.5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Integration with ERP. Strong engineering behind the product.

Cons: User interfaces need to be really worked upon. The commercials are on the higher side.

Recommendations to other buyers: Be clear on the processes before you buy this one.

Using SAP CRM out of the box

Apr 15, 2015
3/5
Overall
3 / 5
Ease of Use
2.5 / 5
Features & Functionality
2 / 5
Customer Support
Likelihood to Recommend: 6.0/10 Not
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Extremely
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Pros: Has a deep domain expertise and technically very advanced product and has many functionalities packaged in its various modules. And now, they have started rolling out Enhancement Packs which allows you to activate new functionalities without effecting your existing changes. Vendor has a nice ecosystem of ERP modules.

Cons: Making custom changes without intensive effort if difficult. Vendor is very product oriented rather than customer oriented.

Recommendations to other buyers: Please be specific about what your want from the software and go-through the evaluation. What you see in evaluation is pretty much what you will get. All custom features are effort intensive.

An application that best suits external portal and UI users

Apr 10, 2015
4/5
Overall
2.5 / 5
Ease of Use
4 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: I have worked on SAP CRM version 5* and 7* as a SAP Security Administrator and following are my observations - - Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points. - SAP CRM provides user flexibility with sales, service module and also external consumers (3rd party vendors). - It is easily integrated with various SAP and non-SAP products like Identity management (IDM), 3rd party tools and ECC system - User access and administration is controlled through business roles maintained in SAP CRM system - Configuration required for running the various models (sales, consumer, etc) is maintained in ABAP backend in SPRO - Also, it is rated very high in terms of its Scalability and real time analysis and monitoring of Sales (provides a holistic view as needed) - Web UI (User Interface) helps user to enable & utilize business functionality extensively at one single point of source through replication process of business partners

Cons: I would say the user experience for SAP CRM Web UI in terms of usability and acceptance is not that great (user friendly), it's a bit complex at times. Also, the cost of installation, product keys, maintenance, operational cost is high But, SAP CRM 7* versions have much better usability and has improved a lot from it's previous pre-predecessors.

Recommendations to other buyers: I would let's look at the brighter side of this product - in terms of it's scalablity, once the user is familiar with the product and it's complexity - the results and output provided are far better than any other products out there.

Worked several years using SAP and the SAP CRM.

Apr 07, 2015
1/5
Overall
1.5 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
Likelihood to Recommend: 3.0/10 Not
Likely
Extremely
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Pros: It was a stable platform, the raw form we used before the CRM was implemented, the options and abilities were night and day between the CRM and the raw SAP ticketing system. The controlled version could be good for a group with limited abilities or job duties. For a working help desk, providing solution it was in the way.

Cons: It was not easily modified, you will need a skilled SAP programmer to support your CRM module. Too much room wasted on the graphic layout and no ability to change at the help desk end, the CRM for help desk was a burden. it struggles to provide useful info and ease of function.

Recommendations to other buyers: I think testing the software needs to be at daily work levels, high traffic periods, and meet and exceeds all needed data access. what I've found is as upgrade com along, there seems to be a reduction in abilities with each upgrade! somebody not doing the job decides 'here's what they need", which causes a reduction in service to the customer. Software needs to be so easy, so powerful and customizable your staff can't wait to get to work.

Awesome CRM software

Mar 28, 2012
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: - Efficient software
- Nice user interface
- good interaction with customer

Cons: nothing like that..

Overall: Excellent

Complete solution for Small Businesses

Feb 02, 2012
4/5
Overall

Comments: SAP's functionality well-rounded and the pricing is competitive. It includes several integrated modules that support key customer facing functional (SAP CRM Sales, SAP CRM Marketing, SAP CRM Service, SAP CRM Interaction Center, SAP CRM Web Channel and SAP CRM Partner Channel Management). Overall, it is a very complete solution that meets all the needs that a small business might have towards a CRM.

Cons: Not intuitive Constant reload for every page