SAP CRM Ratings

Overall
4.1/5
Ease of Use
3.7/5
Customer Service
4/5

About SAP CRM

Make the most of relationships with customers by capitalizing on customer insight, improving front-line efficiency and effectiveness,streamlining critical business processes across and beyond customer touch points, and quickly adapting to changing business and customer needs. Learn more about SAP CRM

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Company Size
Reviewer's Role
Length of Use
Frequency of Use
Aneesh B.
Consultant
Retail, Unspecified
Used the software for: 2+ years
Overall Rating
3.5/5
Ease of Use
4/5
Customer Service
3.5/5
Features
3.5/5
Likelihood to Recommend
9/10
Source: SoftwareAdvice
June 19, 2015

“An end to end solution with seamless integration capabilities”

ProsSAP CRM is a very robust product and SAP has done well over the past decade to cater to the CRM needs of customers across industries. The best part of SAP CRM is that it not only integrates seamlessly with other SAP softwares but also with various non-SAP softwares providing options to enterprises to keep using certain legacy systems at the same time. CRM solutions in general are very customer centric and SAP has done exceptionally well over the past few releases to come up with advanced features like Social Media Integration to capture market vibe in a more structured and organized fashion. While some of the core CRM modules keep getting better with frequent bug fixes, focus has been on adding new features to cater to industry specific needs. Another important aspect of this software is its ever improving UI. Since CRM 7.0 there has been considerable change in the UI which I should say is extremely friendly now. For customer who want to deploy SAP CRM solution faster, SAP provides them with Rapid Deployment Solution which reduces the implementation time and cost drastically. SAP CRM Best Practices are now successfully used across industries as a proven tool to successfully run business. SAP CRM on HANA platform has made data retrieval a very quick and hassle free affair. SAP also has a great community of developers and professionals who help to share ideas and answer questions when it comes to configuring and customizing their solutions. Another important thing is that for customers who do not want to invest in huge IT infrastructure , SAP CRM comes as an on demand (cloud) solution with most of the features from its on premise version.
ConsSAP CRM releases newer version at a relatively slower rate than most of its competitors. Configurations in SAP CRM backend still remains pretty complex and require highly skilled and experienced professionals to do so. Though SAP CRM can be used as a standalone product but the usability is drastically reduced when SAP ERP is not implemented. Standalone SAP CRM analytics is very basic in its present form and cannot cater to customer need without complex customization.Lastly, lets face it, SAP solutions are still heavily priced compared to other vendors and quite understandably SAP CRM consultants are pretty expensive to hire.
Recommendations to other buyersUnderstanding the enterprise's requirement is a the key for evaluating any ERP based software. Various web based journals are available , most common one being SAP SCN (SAP's official community network),to understand what SAP CRM can and cannot deliver. Always compare it with other vendors in the same field. Enhancements and customization are costly in SAP CRM so understanding what a SAP CRM out of the box solution can deliver is very important. SAP Best Practices are industry proven but that does not mean that it would best suite your business needs in long term. So , it is very important to evaluate how much business process change is your organization willing to do to bring in SAP CRM in your environment.
Source: SoftwareAdvice
June 19, 2015
Krunal R.
Consultant
Management Consulting, Unspecified
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
2.5/5
Customer Service
4.5/5
Features
4/5
Likelihood to Recommend
9/10
Source: SoftwareAdvice
April 10, 2015

“An application that best suits external portal and UI users”

ProsI have worked on SAP CRM version 5* and 7* as a SAP Security Administrator and following are my observations - - Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points. - SAP CRM provides user flexibility with sales, service module and also external consumers (3rd party vendors). - It is easily integrated with various SAP and non-SAP products like Identity management (IDM), 3rd party tools and ECC system - User access and administration is controlled through business roles maintained in SAP CRM system - Configuration required for running the various models (sales, consumer, etc) is maintained in ABAP backend in SPRO - Also, it is rated very high in terms of its Scalability and real time analysis and monitoring of Sales (provides a holistic view as needed) - Web UI (User Interface) helps user to enable & utilize business functionality extensively at one single point of source through replication process of business partners
ConsI would say the user experience for SAP CRM Web UI in terms of usability and acceptance is not that great (user friendly), it's a bit complex at times. Also, the cost of installation, product keys, maintenance, operational cost is high But, SAP CRM 7* versions have much better usability and has improved a lot from it's previous pre-predecessors.
Recommendations to other buyersI would let's look at the brighter side of this product - in terms of it's scalablity, once the user is familiar with the product and it's complexity - the results and output provided are far better than any other products out there.
Source: SoftwareAdvice
April 10, 2015
Chris M.
Engineer
Mechanical or Industrial Engineering, 501-1000 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
3/5
Features
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
October 24, 2018

“SAP CRM powerful tool, but huge.”

OverallOverall it is excellent to track customer concerns, questions, orders and contacts. It's just minor things like the time it takes to complete a task, and you have to search very specifically or you will get a lot of hits, or no hits at all.
ProsSAP CRM is very useful for maintaining notes on customer issues, orders, etc. It will link directly with SAP, and now you can pull actual specs from SAP right in CRM. It makes customer interaction easier with 'tickets' if multiple people have to interact with a customer.
ConsCRM can be doggedly slow. It is a huge amount of information that it has to chug through, so it takes some time. Be careful not to hit the 'back' button at the top of the browser page like you usually do, or you may anger it. You have to click the tiny back button in CRM itself. The auto log out if you haven't used it for about an hour is kind of annoying.
Reviewer Source 
Source: Capterra
October 24, 2018
Dipesh P.
Student
Management Consulting, 201-500 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
4/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: SoftwareAdvice
June 11, 2017

“Customer focused comprehensive product by SAP”

OverallI would like to recommend this product to the business owners whose revenue is over a million dollars at least. Maintaining this product is easy.
ProsThe most important feature of this product is WebUI. You can configure the WebUI all the way you want - Navigation bar, report area, etc. Moreover, this product supports One-Order Framework. Every transaction type is processed in a single transaction code. This provides user an ease of access.
ConsThere are not major drawbacks of this product, but to provide comprehensive and end to end business solutions, this product must be integrated with other SAP products like SAP ERP, BI/BW, PI/XI, etc. Licensing cost is more, so small business need to consider pricing before planning implementation.
Source: SoftwareAdvice
June 11, 2017
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José Rafael B.
Jefe de Soporte e Infraestructura IT
501-1000 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
3/5
Customer Service
4/5
Features
3/5
Value for Money
4/5
Likelihood to Recommend
6/10
Reviewer Source 
Source: Capterra
May 24, 2018

“We had 3 years working with SAP to integrate it with an electronic commerce platform. It was a free.”

Overall The benefits were economic. By being able to integrate it with an Opensource application of E-commerce we achieve the client's goal. We achieve the objectives and with that we increase our profits.
Pros We improve our income as we integrate SAP ERP with new sales channels such as e-Commerce, managing to merge it with PRESTAHOP increasing revenues in the final customer.
ConsThe high costs of each module of SAP make many companies migrate to other solutions, in our case the client preferred to integrate the solution with an E-COMMERCE Opensource instead of acquiring the license of the manufacturer's own module, since it was practically impossible to maintain over time for their prices.
Reviewer Source 
Source: Capterra
May 24, 2018
Sarah G.
Business Analyst
Management Consulting, Unspecified
Used the software for: 2+ years
Overall Rating
2.5/5
Ease of Use
2/5
Customer Service
2.5/5
Features
3/5
Likelihood to Recommend
6/10
Source: SoftwareAdvice
April 16, 2015

“Why SAP CRM is better when it works with others.”

ProsI think that the idea of SAP CRM is brilliant, a way to house and store data so that your company can really get a handle of data mining which theoretically would allow you to plan and be more proactive vs reactive. Once you get the hang of the screens it is easy to understand how to accomplish what you're trying to input into SAP CRM. The system is really set up to help you try and capture the most relevant information to your business.
ConsAs I said the idea of SAP CRM is brilliant but from my experience (and it could be the way my company chose to implement it) the use of so many different platforms that don't actually talk to one another is a ridiculous way to implement any data capturing tool. We had to export from two different systems of SAP CRM and then load it into a BIOD just to get the information to talk to each other and make any sense. And even then the project itself was a long and exhausting process because trying to figure out the language it speaks in the Order Entry system vs. the Customer Inquiry system isn't the same and you have to force it to mesh the data together. The screens are cumbersome and not user friendly. There are so many different ways you need to input information to get to the screen that you actually want you need a manual for literally everything you have to do because it takes that many steps. I think SAP CRM would benefit from focus groups for their North American business partners. Not everyone does business the same but North America has big business's that would greatly benefit from this type of system if it were easier to understand and implement on a day to day basis.
Recommendations to other buyersI think I would focus solely on implementation. Make sure you have a solid understanding company wide on how you would like to implement this system and what you would use it for. Take the time, even if it takes months to do the work and have a well laid out plan on how your company would like to use the system now, and ten to twenty years from now. If you do the hard grunt work up front then it should help the implementation and use of the product be a success in your company.
Source: SoftwareAdvice
April 16, 2015
Stephanie E.
Benefit Analyst
Hospital & Health Care, 5001-10,000 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
4/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
December 28, 2018

“One of the best CRM Software to use for large companies”

OverallHignly recommended. As stated above, this is one of the best CRM Software to use for large companies. I have used it with my last two employers and though there were a few changes, the software was still easy use.
ProsThis is one of the best Customer Relationship Management (CRM) Systems to use for large companies. It is very user friendly when assigning and updating projects. It is also very useful in documenting projects for yourself and anyone the reviews said projects in the future.
ConsSometime the product numbers that are assigned can be very confusing. The number sequence can be off and cause a little confusion when searching in your own project list.
Reviewer Source 
Source: Capterra
December 28, 2018
Jessica R.
Customer Service Specialist
Farming, 10,001+ employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
3/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
October 3, 2017

“Quite ROBUST!”

ProsSAP products are top of the line. Very robust, but I'd much rather have too much at my fingertips than not enough. Very convenient to have so much in one place, instead of disjointed in different tools. Absolutely love the software.
ConsOnly thing I can say that could be seen as a negative is that it takes a while to "get down." For someone who has never used CRM before, it may take some extra care in training. But the wealth of information in one place is priceless. I'd rather take time training someone for this tool and have impeccable efficiency than easy training in multiple tools and sacrifice time.
Reviewer Source 
Source: Capterra
October 3, 2017
Nurul Amalina J.
Accounts Executive
Construction, 10,001+ employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
4/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: SoftwareAdvice
May 12, 2018

“Truthfully user friendly.”

OverallDo consider how much your transactions and operations and also on the complexity level of your company, so that, it is worth of money to be using this software.
ProsIt is a value of money when it is being used for a company with complicated and huge transactions. The users able to customize by their own on the template or layout without having any assistance from the consultants unlike the other application. It is best to know that this software is best to promote paperless documentation and the users being able to work on it while staying at home.
ConsSince, this software is expensive and the process is complicated compared to the other simple software, it is not suitable to being used in a small company or a company that is having less operation and transactions.
Reviewer Source 
Source: SoftwareAdvice
May 12, 2018
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M. Sohaib A.
SAP Consultant
Utilities, 1001-5000 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
November 21, 2018

“SAP CRM has everything an organization needs to deal with Customers”

ProsThere are a lot of back end settings that make SAP CRM one of the best CRM software out there. It can be customized and tuned whether the organization implementing it is a utilities company or an FMC i.e. it caters the needs of all kinds of organization.
ConsNeed highly qualified personnel to implement the CRM. The scope of implementation has to be carefully and properly defined with proper documentation at each stage of implementation. Any undocumented modification can result in a lot of garbage in the system within no time.
Reviewer Source 
Source: Capterra
November 21, 2018
Neha D.
Consultant
Computer Software, Unspecified
Used the software for: 2+ years
Overall Rating
3.5/5
Ease of Use
3.5/5
Features
4/5
Likelihood to Recommend
8/10
Source: SoftwareAdvice
August 12, 2015

“360 degree of customer with full SAP CRM cycle”

ProsIt has most of the part in configuration side which is release with the new model. Most of the things are now based on wizard which helps to understand the creation perfectly with less chances of error. The vendor has already customize and provided solution in the form of standard codes so we can just use it to further customize the system based on the requirement given by the client. It has come up with new features which are easy to implement and less complicates.
ConsIf the full lifecycle of SAP CRM(Marketing, sales, service) is implemented for any customer then it is always great because you don't have to depend on any other system for any other job. The thing which could be more better is the WebUi part, it could be something like webdynpro where everything is configuration and system populates everything for you.
Recommendations to other buyersI would just recommend to have icing with cake which means try to know other things along with SAP CRM will do a great help in your career.
Source: SoftwareAdvice
August 12, 2015
Dipesh P.
Student
Banking, 5001-10,000 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: SoftwareAdvice
May 17, 2018

“Best CRM tool with vast features”

ProsIn SAP CRM, there are various modules like Service, Sales, Marketing etc. Service module provides extensive features including service orders, service plans. You can manage your company's sales through Sales module. Marketing consists of lead, campaigns, loyalty management etc. It is a poweful tool for any large business.
ConsSAP CRM has WebUI, which is difficult to customize but easy to configure. You require a lot of SAP WebUI programming to enhance this WebUI.
Reviewer Source 
Source: SoftwareAdvice
May 17, 2018
Michael B.
Engineering Manager
Medical Practice, 1001-5000 employees
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
4/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: SoftwareAdvice
April 19, 2018

“They are big for a reason - it's a functional and dependable system”

OverallYou need to really understand the relationships of SAP before you start working in it, but even teaching database novices how to use SAP CRM is a pieces of cake for repetitious tasks.
ProsThe web interface is clean and easy to navigate. You don't need to remember alot of detail to figure out home to interact with records, contracts, vendors, price lists. The SAP GUI is a bit more detailed with more functionality. For navigating and editing individual records, it's wonderful.
ConsPrice agreements and customer lists are not easy to export in batch. Lots of clicking to get through multiple contracts, which can end up taking more time than actual analysis of the data.
Reviewer Source 
Source: SoftwareAdvice
April 19, 2018
Chris R.
After sales engineer
Electrical/Electronic Manufacturing, 5001-10,000 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
2/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
6/10
Reviewer Source 
Source: Capterra
October 2, 2018

“SAP CRM Powerfull tool, can be difficult”

OverallOverall it is a very powerful tool, I just wish it was a little faster to respond and save.
ProsI like that the CRM links directly to SAP and can dig out information directly. As long as information is loaded in SAP, it is in CRM
ConsIt can be PAINFULLY slow. I understand that there is a huge amount of data, but it would make life easier if it didn't have to chug through the data. Simply entering 1 ticket can double the time it should take as CRM loads/saves..
Reviewer Source 
Source: Capterra
October 2, 2018
Verified Reviewer
Accounting, 1001-5000 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
September 8, 2018

“Convenient and accessible”

ProsIts allows you to process cash transaction in real-time. It provides the ease of tracking volume of transaction on a day to day basis. In addition, it aids the audit of possible theft and fraud transaction.
ConsThe license for the system is very costly. Also, one person at a time can use it. Multiple usage is not possible so you have to wait for the other user for you to proceed with your transaction.
Reviewer Source 
Source: Capterra
September 8, 2018
Verified Reviewer
Consumer Goods, 1001-5000 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
3/5
Customer Service
4/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
June 19, 2018

“SAP is pretty versatile and cane accomplish many tasks beyond just a customer management system.”

OverallThe best benefits that I use it for is credit card processing as well as inventory management.
ProsI really like that it can be used for many different things. We use it for everything from customer relation management to inventory tracking.
ConsThe thing I like the least has more to do with the setup we have rather than the software itself. We have customized it so much that any support or looking online for help is useless.
Reviewer Source 
Source: Capterra
June 19, 2018
Sandy R.
Sr. Business Analyst - CRM
Electrical/Electronic Manufacturing, Unspecified
Used the software for: 2+ years
Overall Rating
4.5/5
Ease of Use
4.5/5
Customer Service
3.5/5
Features
4.5/5
Likelihood to Recommend
10/10
Source: SoftwareAdvice
April 23, 2015

“SAP Review - Wacker Neuson”

ProsSAP continues to develop cutting edge applications and working on a customer friendly user interface. They offer a full product line so a company is able to leverage integration to all aspects of their back office. They are introducing enhancements very quickly now based on actual user requests.
ConsPrior to the Cloud offerings, the UI for CRM was clunky and not user friendly. Many times when questioning how something works because it doesn't work as a user would expect they would answer "it is working as designed".
Recommendations to other buyersIntegration should always be a top priority when evaluating software like CRM. You need to understand if all you want is a stand alone Sales tool, or a fully integrated system that provides the visibility into a 360 degree view of your customers. It is also very important to evaluate the pain points of the users to understand if the standard functionality will provide the benefits you really need.
Source: SoftwareAdvice
April 23, 2015
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Jose Antonio M.
Technicall Support Engineer
Telecommunications, 201-500 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
July 18, 2019

“SAP CRM is one of the best customer support products”

ProsWe use this product in our daily task to manage our customer's accounts, we can update, close and archive account, we love this because is really straightforward. You can track all the information provided by doing some adjustments.
ConsPrice, overall it's expensive, so I recommend to keep an eye on the licenses and also keep in mind this as part of the yearly budget.
Reviewer Source 
Source: Capterra
July 18, 2019
Verified Reviewer
Chemicals, 11-50 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
3/5
Customer Service
5/5
Features
5/5
Value for Money
2/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
February 12, 2019

“Need a CRM?”

OverallIf you have a big company (1000+ employees) you definitely need a complete CRM package and SAP is probably the best in the market. You can configure almost anything on these thing. After you get the hang of how SAP works, you will not want to leave it. Throw anything at it and if it's well configured the job gets done.
ProsFeatures Modules Configuration Adaptation
ConsPrice Resources needed Tables in german are hell Default UI not for everyone
Reviewer Source 
Source: Capterra
February 12, 2019
Lena T.
ADMINISTRATION
Unspecified
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Reviewer Source 
Source: Capterra
May 4, 2018

“Working Professional Using SAP ”

ProsGreat Navigation and integration between tabs and different transactions. I use daily and get so much done and reach other departments easily to get the job done
ConsCapitalization can effect a transaction from going through. I also notice sometimes it goes offline and when logging back in it says I have a session open and will lock me out of a transaction usually to get out I logout and login
Reviewer Source 
Source: Capterra
May 4, 2018
Prabhjyot S.
Team Lead
Legal Services, 201-500 employees
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
9/10
Source: Capterra
July 18, 2017

“It has been great experience with SAP CRM. It's a cost effective and easy to use with high quality.”

OverallIt provides information which leads an insight into action, & maintains focus on productive activity. Thus, SAP CRM Sales helps the sales force of your business to secure customers, and then to develop and maintain beneficial relationship with them. It provides information which leads an insight into action, & maintains focus on productive activity. Thus, SAP CRM Sales helps the sales force of your business to secure customers, and then to develop and maintain beneficial relationship with them. Thus, SAP CRM Sales have a lot of features like dedicated interactions, seamless integration, insightful information, always accessible, and is user-friendly.
ProsSAP Business Suite is based on SAP NetWeaver .NetWeaver provides the development and runtime environment for SAP applications and is used for the custom development and integration with other applications and systems.
ConsCRM stands for Customer Relationship Management and is a set of methodologies and tools that helps to manage customer relationship in an organized way but the only thing is that it also helps to achieve 'Single face to customer', which means the customer will not get regular & actual information independent of channel through which the he or she is contacting your company.
Source: Capterra
July 18, 2017
Verified Reviewer
Telecommunications, 51-200 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
3/5
Features
3/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: Capterra
February 23, 2019

“SAP CRM”

Prosdata is easy to view and input, functionality meets the needs of our business especially sales monitoring, pipelines, product listings especially when sales team needs to be updated on the latest prices
Conscomplicated to use. its a hassle to use especially when you are out of the office and internet is slow. when there is a lag you need to redo the process from the start. we wish there was an offline mode. when we input new clients, new accounts all details are lost when the internet drops and you are unable to save.
Reviewer Source 
Source: Capterra
February 23, 2019
Kuma L.
Inside Sales Rep
Medical Devices, 10,001+ employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Features
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
February 5, 2019

“Customer Service SAP”

ProsThere were various T-Codes I could input to pull up new functionality. It may seem very confusing at first, but with some practice, it can be quite intuitive.
ConsSome searches took a long time - though it didn't happen often, sometimes the screen would freeze. The overall look seems a little outdated, but it is clean and easy to use.
Reviewer Source 
Source: Capterra
February 5, 2019
Gabriela F.
Program Manager
Electrical/Electronic Manufacturing, 5001-10,000 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
May 9, 2018

“all the set of materials to buy for an assembly must be configurated on SAP on the company where ...”

Overallto manage and have the information on real time of all the areas of the company where im working ...
Prosits a powerful tool to take control of inventory, finance and all the areas of the company, the reports can be exported to different formats and more ..
Conswhen start using this the commands or instructions can sound stranges but with the time all pass to forgot ..
Reviewer Source 
Source: Capterra
May 9, 2018
Joell G.
Business Development Manager
Telecommunications, 51-200 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Features
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: SoftwareAdvice
September 10, 2018

“Gets the job done”

ProsI enjoy the ability to be able to filter the fields any way imaginable. Allows to quickly find the information in the order most important at that time.
ConsUnfortunately it moves a little slower then I would like it do. I find delays from typing to fields presenting notes and from moving from screen to screen,
Reviewer Source 
Source: SoftwareAdvice
September 10, 2018
Gina E.
Accounting/Office Manager
11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: SoftwareAdvice
May 30, 2018

“SAP keeps it's standards high!”

OverallAll in all, this is a great program to utilize it's every tool that will get your job done with ease.
ProsOnce you get past the difficulty of learning the language of the program, the task that needs to be completed now can be done with ease.
ConsThe ability to learn the language easy. It is user-friendly but the easiness of learning can be quite cumbersome.
Reviewer Source 
Source: SoftwareAdvice
May 30, 2018
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Logan M.
Distribution Specialist
Construction, 11-50 employees
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
3/5
Customer Service
3/5
Features
3/5
Value for Money
3/5
Likelihood to Recommend
6/10
Reviewer Source 
Source: Capterra
April 15, 2019

“A hearty program to organize details”

OverallHelpful but exhaustive.
ProsSAP gives the user the ability to organize multiple operations and is transparently available to anyone in the company to view and edit if need be. Helpful for large companies to create and organize portfolios for individual transactions.
ConsI found SAP to be a steep learning curve as there are many steps to do just one thing. It is not very creative and can be more of an exhaustive step in the job process than a streamlined step. It communicates with multiple internal parts so one change in one part may affect another so being highly detail oriented is recommended for this program.
Reviewer Source 
Source: Capterra
April 15, 2019
Verified Reviewer
Environmental Services, 5001-10,000 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
March 5, 2019

“Great Program”

ProsWe like the user friendly aspect of SAP CRM. Everything reads well together. The reports that we are able to use are also EXTREMELY easy to use.
ConsThe software is fine, out network goes down often which is an internal issue. There are really no Cons for using this software.
Reviewer Source 
Source: Capterra
March 5, 2019
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Stephanie C.
Operador NOC
Telecommunications, 1001-5000 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
February 12, 2019

“SAP CRM”

Overall I have had a very good experience with this tool because it allows me to leave notes on each of the tickets and in the future I can use them to validate information and resolve the client's failure more quickly. The tickets that I create in SAP CRM are to solve glitches in clioentes so I use it daily to be able to do this in a frayed and simple way.
Pros I use it every day to create incidents of clients that report failure in their internet or telephone service and I like them a lot that is quite simple to manage and in turn you can have a large database of each ticket that you create because everything is stored.
Cons In some cases the tool hangs and takes time to update.
Reviewer Source 
Source: Capterra
February 12, 2019
Verified Reviewer
Machinery, 10,001+ employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
3/5
Features
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: GetApp
July 9, 2018

“A great system with huge functionality”

ProsMany different reports, views, and tools for analysis and forecasting. Huge functionality for diverse business needs
ConsThe learning curve can be quite steep and it's hard to create specialized reports unless you are a trained IT professional. For a regular user, only layout changes are possible.
Reviewer Source 
Source: GetApp
July 9, 2018
Alexis E.
Data Manager
Retail, 1001-5000 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
3/5
Value for Money
3/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: SoftwareAdvice
July 19, 2018

“SAP CRM”

OverallHighly suggest SAP CRM in the worplace.
ProsGreat program, easy to use, easy to navigate, and use reporting to your benefit. Agents, customers, and management all love SAP CRM.
ConsTakes time to learn the system, just like any other program, once learned though can be used to your advantage.
Reviewer Source 
Source: SoftwareAdvice
July 19, 2018
Kristy N.
HR/PR Admin
Unspecified
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
2/5
Customer Service
4/5
Features
5/5
Value for Money
4/5
Reviewer Source 
Source: Capterra
July 12, 2018

“Very feature rich CRM”

ProsThis software is so feature rich it's insane. It allows for multiple users and has bulit in checks so that invoice numbers are not duplicated.
ConsThat being said, it's not that easy to use. There is definitely a learning curve. There are a lot of Tcodes to remember.
Reviewer Source 
Source: Capterra
July 12, 2018
Shraddha Ajit M.
Manager HR
Unspecified
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
4/5
Features
4/5
Value for Money
4/5
Reviewer Source 
Source: Capterra
May 31, 2018

“Wonderful to use such software”

ProsIts a perfectly designed system for a midsize organisation to a large company. Real time updates actually helps one to prioritize the task.
ConsNothing in the software is unusual. The process flow is actually user friendly. Can check the updates any time one wants.
Reviewer Source 
Source: Capterra
May 31, 2018
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Pavi R.
Solutions Architect
Unspecified
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Reviewer Source 
Source: Capterra
January 11, 2018

“Excellent tool for marketing and sales management”

ProsThis is a SAP product and has seamless integration with SAP ECC and Hybris billing. Therefore, this product is very convenient to use in marketing and sales. SAP ECC takes care of the operations piece.
ConsThis tool needs to improve more on graphical user interface. The present user interface is also good but it would be better if we can see more functionalities like graphical tracking the sales calls with customer etc.
Reviewer Source 
Source: Capterra
January 11, 2018
Reshma K.
Sr. Crm Executive
Real Estate, 51-200 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
4/5
Features
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
August 6, 2019

“Daily workbook”

OverallIt makes work simpler and easy to understand.
ProsYou will get the daily report, interest sheet and other related reports easily, which makes work simpler.
ConsFinds difficulty to pullout the report if the concerned department has not done the entries properly.
Reviewer Source 
Source: Capterra
August 6, 2019
Verified Reviewer
Electrical/Electronic Manufacturing, 51-200 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Features
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
July 17, 2019

“Best software to connect data of a organization”

OverallI'm using this for the procurement and purchasing purposes in our organization. It's very easy to update to the system and get approval through system as well
ProsCan enter data and use to connect all the stations of a organization
ConsNothing much I dislike about the SAP system
Reviewer Source 
Source: Capterra
July 17, 2019
Verified Reviewer
Computer Software, 51-200 employees
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
4/5
Features
5/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: Capterra
March 18, 2019

“A Powerful CRM ”

ProsIt has great functionality to store and input customer data. We found integration with other systems easy to accomplish. I do think this is suited to larger companies than small ones.
ConsIt is a large system with many screens and places to input data. For smaller companies I think training was lacking in how to fully implement customize the system. It also ran very slowly for us.
Reviewer Source 
Source: Capterra
March 18, 2019
Michael B.
Engineering Manager
Medical Practice, 1001-5000 employees
Used the software for: 1-2 years
Overall Rating
3/5
Ease of Use
3/5
Customer Service
3/5
Features
3/5
Value for Money
2/5
Likelihood to Recommend
5/10
Reviewer Source 
Source: SoftwareAdvice
December 12, 2018

“Cumbersome menus and not enough access to data in one place”

OverallMy biggest pet peeve is that when you hit the back button on your browser, it goes back to the login screen, so you have to use a little tiny back buttons - and depending on how many sub items you have entered, there are multiple back buttons on one screen - nothing like a normal web page visit.
ProsWeb-based product makes accessing from any computer simple. There are lot of features, which is also the biggest con as it makes it very hard to find what you are looking for at times. Hot links provide access to view customer master data, though it is typically hidden amongst random menus
ConsSlow...The spinning wheel "Waiting" is it's own item to select when entering an IT ticket. It completely lacks intuitive menus - trying to find something would be simple if the menus were described better - but that is typical of German software, they think a different way than normal software flow, and make thing more difficult than they need to be - e.g. you have to click, then click, then click, then click again to finally get where you wanted to go. Unfortunately that is a normal process - you end up doing the same 5 clicks multiple times a day.
Reviewer Source 
Source: SoftwareAdvice
December 12, 2018
Scotty S.
Purchasing Manager
Electrical/Electronic Manufacturing, 1001-5000 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Features
5/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: SoftwareAdvice
June 25, 2018

“SAP - CRM”

ProsGreat product! Accurate with loads of report and notice features. Useful tools to help maintain inventory and pricing.
ConsReports are accurate and trustworthy, system allows for future pricing to be entered with effectivity dates.
Reviewer Source 
Source: SoftwareAdvice
June 25, 2018
Reggie A.
Computer Engineer
Telecommunications, Unspecified
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
May 10, 2018

“One of the best user-friendly software! A lot of versions for tailoring to your needs! Great suppor”

ProsWhat I like most about this software is the ease of use. Even on others versions! The colors, the presentation and more!
ConsIt is hard to say what I like least. For I am now thinking of what can be said. This means, I had a great experience!
Reviewer Source 
Source: Capterra
May 10, 2018
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Lucas M.
Customer Success & Sales
Sports, Unspecified
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Reviewer Source 
Source: Capterra
April 20, 2018

“It connects many other systems making it a very functional program.”

ProsI really like that I'm able to make orders that can automatically be handled by our production team, that are in a different town.
ConsIt takes a lot of effort to install this in your company, and it's so difficult that you need experts to adjust settings.
Reviewer Source 
Source: Capterra
April 20, 2018
Katherine R.
Service Costumer
Telecommunications, 10,001+ employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Features
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
October 9, 2019

“Perfect for costumer service ”

OverallLove it
ProsIt is so easy to use, and has so many options, the interaction with the clients are everything and this software its perfect for that
ConsNothing I totally love it, perfect for any customer service
Reviewer Source 
Source: Capterra
October 9, 2019
Chris J.
Sales Manager
Retail, 501-1000 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Features
4/5
Value for Money
3/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: Capterra
August 12, 2019

“SAP Overview”

ProsEasy to sort favorites once you find them in all the drop downs. Can rename certain shortcuts.
ConsCan be very difficult to find certain programs. All SAP logins are different. Screen view is always different for users.
Reviewer Source 
Source: Capterra
August 12, 2019
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Diogo T.
Helpedesk
Telecommunications, 5001-10,000 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
September 30, 2019

“Customer Management Software”

OverallThe tool is used in the company to manage from this the purchasing and sales logistics, the travel management of the employees. It is the most complex tool used in the company.
ProsIt is a software divided by departmental features. Access is granted upon login for specific transactions. Besides being a complete software, it is very functional
ConsThe software is quite complex, because of this, some problems with the client arises, much more due to misinformation of the user than the tool itself. One suggestion would be to make a manual available for use.
Reviewer Source 
Source: Capterra
September 30, 2019
Jonelene V.
Office admistrator
Electrical/Electronic Manufacturing, 51-200 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: SoftwareAdvice
May 8, 2018

“Great Help”

ProsSAP - CRM is a great help on our sales and marketing department. SAP can give us great visual for reporting and planning. CAn generate sales data as quick as it is.
ConsLike other SAP software, CRM cost a lot. But as like of the SAP software, considered it as investment. Will help your business grow and a great help for your employee.
Reviewer Source 
Source: SoftwareAdvice
May 8, 2018
Michael C.
Sales Manager
Machinery, 5001-10,000 employees
Used the software for: 1-2 years
Overall Rating
2/5
Ease of Use
1/5
Customer Service
1/5
Features
3/5
Value for Money
1/5
Likelihood to Recommend
1/10
Reviewer Source 
Source: Capterra
August 15, 2019

“Horrendous U/I and immensely slower to operate than competitors”

OverallMore than a year beyond implementation normal tasks in a sales jobs average taking 50% longer than they did with a different program. I wouldn't recommend purchasing SAP's CRM software unless your goal is to piss off your top sales people and push them towards leaving for a competitor
ProsThe software has the "capability" of doing many things and being a one stop shop.
Cons The U/I is atrocious is difficult to navigate even for young tech savvy people. Doing simple tasks can easily take 50% longer than they did before even years after implementation.
Reviewer Source 
Source: Capterra
August 15, 2019
Verified Reviewer
Mechanical or Industrial Engineering, 1001-5000 employees
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
4/5
Customer Service
4/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
July 17, 2019

“Excellent system for integration of all you business into a single platform”

OverallPurchase requisitions,process flow, and live status of the product and any particular operation can be done with very ease.
ProsThe ease of working, speed of the application for businesses. The Purchase requisitions can be sent to the top management with in fraction of seconds. This can be used to check the Process flow chart and live status of any operation and availability of any stock in the premises.
ConsThis is bit complex to learn, Some training is needed for it's usage.
Reviewer Source 
Source: Capterra
July 17, 2019
Raoul R.
Accounting/Purchasing
Insurance, 501-1000 employees
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
3/5
Customer Service
4/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
April 4, 2018

“A complicated program but the best system we have.”

OverallI would not be able to do my job without the ability to write purchase orders quickly and efficiently. There is also the benefit of being able to look up everything in the system. It can give you a broader view of what kind of purchase your whole group or even entire company is making.
ProsI like that once you learn the program it gets easier to use over time. Mostly the reporting and the purchase order creation are the features that I use; they were fairly complicated to learn but now that I have used the product I can get both tasks done very quickly.
ConsIt was very hard to learn and most people are scared by it. I think because it reminds people of how old computer programs used to work, having to put in commands, etc.
Reviewer Source 
Source: Capterra
April 4, 2018
Jason S.
Data Center Tech
Consumer Goods, 5001-10,000 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
3/5
Customer Service
4/5
Features
4/5
Value for Money
3/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: Capterra
September 12, 2017

“A great way to organize, control, process, and manage customers and orders. ”

ProsCRM has a great user portal. There are a lot of fields, but they are all useful. The depth of the tool is not overwhelming. It is easy to navigate to any screen with the navigation buttons. This system makes for easy integration with other payment and related software. This tool is very customization to fit the needs of any organization.
ConsThere is a lot of information to learn in order to quickly and effectively navigate this tool. This can be overwhelming for beginner and intermediate users.
Reviewer Source 
Source: Capterra
September 12, 2017
FINNY SUNDEEP D.
Consultant
Computer Software, Unspecified
Used the software for: 2+ years
Overall Rating
3.5/5
Ease of Use
3.5/5
Features
4/5
Likelihood to Recommend
9/10
Source: SoftwareAdvice
November 30, 2015

“Client worried abt SAP Social CRM Services, But we made him Confident!”

ProsThe concept of ECC & CRM workflows are well nurture than the previous versions. we reduced time on building code, testing, defect fixing etc.. The use of Service Management - SLAs are fantastic and We got a clean report what client was requesting us with help of minimal code.
ConsQueue Management in SAP CRM & ECC was manual push. There's no alternative solutions.
Recommendations to other buyersSAP WEB UI performance should be like the MS.Net pages where MS .Net is Good too and its lighter. The Concept of business object layer (BOL) and the generic interaction layer (GenIL) has to be fine tuned its not easy when compared with .Net / Share Point features.
Source: SoftwareAdvice
November 30, 2015