# Page 5 | SAP Customer Experience Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is SAP Customer Experience the right Customer Service solution for you? Explore 245 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/77372/SAP-CRM/reviews --- SAP Customer Experience 4.3 (245) [View alternatives](https://www.capterra.com/p/77372/SAP-CRM/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 5 - Reviews of SAP Customer Experience ## Showing most helpful reviews Showing 101-125 of 245 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use NS Nicole S. E-commerce associate Marketing and Advertising Used the software for: 2+ years ### "Hybris update 2018 " November 4, 2018 4.0 Overall it was easy to learn how to use and we love it. Pros In the past you needed twovhybrid tools to create a category or content page. Since the update you can now do it all in back office which is so much more convenient. Cons The synchronization function has not worked worked the best since the update. Review Source VR Verified Reviewer Client Support Representative Telecommunications Used the software for: Less than 6 months ### "SAP CRM Review " February 25, 2019 5.0 \- It is very easy to use. Not much complicated once you got training how to use. You will get good grip soon. Pros \- You can achieve a lot with this program. You can go through purchase order, sales history, inventory, Old bills and what not in one place from anywhere in the world. - The support team is always there to help whenever you stuck or lost. - It is constantly growing and changing since years, it is very strong, big, trust able System. which you can customize too. - This ERP it full of features and comes with a lot of tutorials. It is great for a large organisation. Cons \- It is complex to install. It takes around 10 12 hours and lots of IT experience. - Sometimes reports took more than usual time to load. You will have to go through a very long procedure to find out where and what went wrong. - You need to have proper training to understand the impact of every aspect to avoid mistakes in the future. Review Source RV Rodrigo V. Senior QA Engineer Information Technology and Services Used the software for: 2+ years ### "Very reliable e-commerce platform" February 26, 2019 5.0 I've been a QA for several hybris implementations, the best of it is that everything can be tracked and all info is easy to find and configure on backoffice. Pros The new backoffice interface is way more user friendly that the previous HMC console Cons Standalone cockpits are still very slow and not very intuitive Review Source VR Verified Reviewer Community Manager Used the software for: 2+ years ### "With this CRM, it is managed in a better way" July 11, 2018 4.0 Improve the speed of transactions when you are serving the clients. Pros I started using SAP CRM when I was working in a telephone company and in a short time it was possible to reduce the time in which the procedures are done, beause they are in real time and this is something that when you are attending a client you will not have the convenienve of taking more than necessary, with hte SAP CRM I could place orders, contracts and more with a single platform, Cons Despite being a fairly complete system it is difficult to learn how to use it and it takes a lot of time to manage it as it should be. Review Source MB Matthew B. Environmental Compliance Used the software for: 2+ years ### "Used for customer service records" March 5, 2018 3.0 Pros When it works, SAP CRM is a good system of maintain customer service data and customer call logs and interactions. Cons SAP is an extremely outdated system that requires a lot of manual input and maintenance. The output screens look like they are from the 1980s. Review Source DM Dana M. Administrative Assistant Used the software for: 2+ years ### "Labor intensive data entry system, but gets the job done. " April 25, 2018 3.0 Pros Once you get the hang of data entry in the system, it becomes second-nature. System does prompt you to make necessary corrections, but it's not always clear what it's asking you for. Cons It is very labor intensive, and the system constantly gives you error messages when a screen is not filled in 100% the way the system wants it to be. System does prompt you to make necessary corrections, but it's not always clear what it's asking you for. Review Source ND Neha D. Consultant Computer Software Used the software for: 2+ years ### "360 degree of customer with full SAP CRM cycle" August 12, 2015 3.5 Pros It has most of the part in configuration side which is release with the new model. Most of the things are now based on wizard which helps to understand the creation perfectly with less chances of error. The vendor has already customize and provided solution in the form of standard codes so we can just use it to further customize the system based on the requirement given by the client. It has come up with new features which are easy to implement and less complicates. Cons If the full lifecycle of SAP CRM(Marketing, sales, service) is implemented for any customer then it is always great because you don't have to depend on any other system for any other job. The thing which could be more better is the WebUi part, it could be something like webdynpro where everything is configuration and system populates everything for you. Review Source RK Reshma K. Sr. Crm Executive Real Estate Used the software for: 2+ years ### "Daily workbook" August 6, 2019 5.0 It makes work simpler and easy to understand. Pros You will get the daily report, interest sheet and other related reports easily, which makes work simpler. Cons Finds difficulty to pullout the report if the concerned department has not done the entries properly. Review Source PW Patrick W. Salesforce Architect Computer Hardware Used the software for: 2+ years ### "Just not a CRM system--it's basically just ECC with the CRM label slapped on" October 5, 2016 2.0 Massive implementation and our users hate it. Struggle with performance issues and complexity of logic. Regression testing is a pain every release. The software is just to sequential process oriented when really it should be more flexible to reflect the complexity and asynchronicity of sales and support processes. Pros Integrates pretty well with ECC Cons Super slow, terrible performance. Incredibly confusing to users. The fact that most relationship are many to many leads to horrible data quality issues. Review Source CJ Chris J. Sales Manager Retail Used the software for: 2+ years ### "SAP Overview" August 12, 2019 4.0 Pros Easy to sort favorites once you find them in all the drop downs. Can rename certain shortcuts. Cons Can be very difficult to find certain programs. All SAP logins are different. Screen view is always different for users. Review Source Mohamed A. EHS Officer Chemicals Used the software for: 1-2 years ### "The most powerful app in business administration " September 20, 2019 5.0 Liked it so much all the time been working on it Pros This app is controlling everything. It os highly customizable and flexible I was in contact with it for about 2 years It was controlling everything in organization Cons The pricing was high. As value for money it is so good, yet not a lot of people afford it You have to save budget for it Review Source ED ERIKA D. Administrative assistant Maritime Used the software for: 2+ years ### "SAP IS THE GREAT!" July 22, 2020 5.0 Improved all sales processes, customer service and support with accurate information stored in SAP Pros SAP CRM helps a lot in sales, customer service, sales analysis. Cons It could be a little more agile depending on the company's internet Review Source KR Katherine R. Service Costumer Telecommunications Used the software for: 2+ years ### "Perfect for costumer service " October 9, 2019 5.0 Love it Pros It is so easy to use, and has so many options, the interaction with the clients are everything and this software its perfect for that Cons Nothing I totally love it, perfect for any customer service Review Source VR Verified Reviewer Network Administrator Telecommunications Used the software for: 1-2 years ### "Great CRM" June 25, 2019 4.0 It was a great step forward Pros I had the chance to work in a BPO with this Software and it is really robust and offer great customization for the account needs Cons Can become really slow if not designed correctly and with the appropiate flows. Review Source Estela R. Senior Software Engineer Used the software for: 6-12 months ### "Best in the area of customer relationship management" April 6, 2018 5.0 Pros Wow SAP CRM, is a company that really wants its customers and focuses on giving it the best, I leave it very clear, as a client I am fully happy with their services and I will definitely return, proved to be one of the best in the area of customer relationship management without hesitation. Cons I really do not have any complaints about them, on the contrary, I am very satisfied with the work offered, its versatility and quality surprises. 100% recommended Review Source VR Verified Reviewer Research assistant Chemicals Used the software for: 2+ years ### "SAP is pretty good" July 16, 2021 5.0 Pros Good platform. Easy to use. Easy training process and implementation. Cons Customer service. Cant reach a live person on phone. Review Source HS Harsh S. Sap crm consultant Information Technology and Services Used the software for: 2+ years ### "SAP CRM not good as standalone product" October 7, 2016 3.0 Since SAP is going to stop supporting on premise sap crm systems, there is no meaning of getting sap crm system now. And the future product called SAP Cloud for customer(C4C) is still not in its complete version. It is always better to go for Salesforce instead of SAP C4C/ CRM. Pros As it is a SAP product, it has powerful integration with other SAP systems Cons SAP crm is Outdated. And future product c4c is not complete Review Source GF Gabriela F. Program Manager Electrical/Electronic Manufacturing Used the software for: 2+ years ### "all the set of materials to buy for an assembly must be configurated on SAP on the company where ..." May 10, 2018 5.0 to manage and have the information on real time of all the areas of the company where im working ... Pros its a powerful tool to take control of inventory, finance and all the areas of the company, the reports can be exported to different formats and more .. Cons when start using this the commands or instructions can sound stranges but with the time all pass to forgot .. Review Source VR Verified Reviewer Professional Golfer Medical Devices Used the software for: 6-12 months ### "SAP" February 12, 2019 4.0 Pros SAP is the gold standard for CRM usage. Nowadays any job application that you fill out requires or preferes SAP knowledge/experience. It is similar to Salesforce, but a little more comprehensive at the cost of easy of use. It is not as simple as SalesForce, but if you have a staff that can accurately input and track the data, SAP is the better bang for your buck. Cons Ease of use isn't quite as high as Salesforce. Review Source GE Gina E. Accounting/Office Manager Used the software for: 2+ years ### "SAP keeps it's standards high!" May 30, 2018 5.0 All in all, this is a great program to utilize it's every tool that will get your job done with ease. Pros Once you get past the difficulty of learning the language of the program, the task that needs to be completed now can be done with ease. Cons The ability to learn the language easy. It is user-friendly but the easiness of learning can be quite cumbersome. Review Source JG Joell G. Business Development Manager Telecommunications Used the software for: 2+ years ### "Gets the job done" September 10, 2018 4.0 Pros I enjoy the ability to be able to filter the fields any way imaginable. Allows to quickly find the information in the order most important at that time. Cons Unfortunately it moves a little slower then I would like it do. I find delays from typing to fields presenting notes and from moving from screen to screen, Review Source SS Sunny S. Accounts Payable Accounting Used the software for: 2+ years ### "SAP CRM" February 21, 2019 4.0 Pros This software is very easy to learn and use. Cons Reporting, sometimes it is hard to find what you actually need. Review Source KM Kyle M. Material Controls Engineer I Oil & Energy Used the software for: 6-12 months ### "SAP Review" October 4, 2019 4.0 My experience has been excellent and has resulted in more efficiency within my group. Pros The exporting and reporting tools were excellent in determining my teams trends and overall performance. Cons Subtle differences between CRM and other SAP products can result in a user running into minor problems when doing uploads into the system. Each is unique yet seems so similar. This makes the learning curve easy but can create some frustration. Review Source RS Raphael S. Teller Financial Services Used the software for: 6-12 months ### "Great information manager tool" June 14, 2020 4.0 Overall i like this product, but i often encounter the bugs i spoke about previously. I would still recommend however as it works effectively and is very easy to use. Pros This tool is great for organizing and storing data. We use it to store all of our clients information and data, and it works very effectively. Cons However, it sometimes bugs. When we change certain info and click save, sometimes the information is not always updated. Review Source AE Alexis E. Data Manager Retail Used the software for: 2+ years ### "SAP CRM" July 19, 2018 5.0 Highly suggest SAP CRM in the worplace. Pros Great program, easy to use, easy to navigate, and use reporting to your benefit. Agents, customers, and management all love SAP CRM. Cons Takes time to learn the system, just like any other program, once learned though can be used to your advantage. 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