# Page 6 | SAP Customer Experience Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is SAP Customer Experience the right Customer Service solution for you? Explore 245 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/77372/SAP-CRM/reviews --- SAP Customer Experience 4.3 (245) [View alternatives](https://www.capterra.com/p/77372/SAP-CRM/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 6 - Reviews of SAP Customer Experience ## Showing most helpful reviews Showing 126-150 of 245 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KN Kristy N. HR/PR Admin Used the software for: 2+ years ### "Very feature rich CRM" July 12, 2018 5.0 Pros This software is so feature rich it's insane. It allows for multiple users and has bulit in checks so that invoice numbers are not duplicated. Cons That being said, it's not that easy to use. There is definitely a learning curve. There are a lot of Tcodes to remember. Review Source RP Rafael P. Administrator Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "SAP - CRM" July 5, 2018 5.0 Pros SAP - CRM is a very extensive tool and has virtually unlimited possibilities. Data analysis and reporting is great Cons For me it is a very good product but I often have problems with service. It is not intuitive and easy to use. Review Source SAM Shraddha Ajit M. Manager HR Used the software for: 2+ years ### "Wonderful to use such software" May 31, 2018 4.0 Pros Its a perfectly designed system for a midsize organisation to a large company. Real time updates actually helps one to prioritize the task. Cons Nothing in the software is unusual. The process flow is actually user friendly. Can check the updates any time one wants. Review Source BH BRENDA H. Accounts Payable Wholesale Used the software for: 2+ years ### "Very Useful" September 26, 2019 3.0 It has been very useful with some kinks to fix but easy to deal. Pros It's useful and beneficial for keeping our software up to date and running properly. We have someone who handles department and seems to be working well. Cons We have had some issues with some procedures not functioning properly. For instance, invoices not being delivered to customers. Wish there was some sort of immediate notification to report any issues. Review Source VR Verified Reviewer Senior Copywriter Financial Services Used the software for: 1-2 years ### "Great for managing your CRM strategy" March 5, 2019 5.0 Pros Makes it easy to send different messages to targeted audiences so you can support the customer journey no matter how niche. Cons little outdated and not the most user friendly UI. Review Source Jeff S. Founder Computer Software Used the software for: 1-2 years ### "Best Survey Tool You Can Get" March 31, 2018 5.0 Pros Clicktools is one of the best survey and form tools that you can get. It offers you limitless options on the layout and way the fields (i.e. conditional fields, etc.) work. Even more important is that it works well with CRM systems, like Salesforce. You can easily send surveys out that update records in your CRM and more. Cons While Clicktools is powerful, it is also fairly costly compared to some of the other survey tools out there. So you need to make sure you really need all the complex features. Review Source JS Jody S. Project Coordinator Construction Used the software for: 2+ years ### "TOO MUCH TO LOOK AT" December 21, 2018 3.0 Pros It will accomodate anything and everything you would need. Cons It is WAY too much for any small company and still too many fields that you don't fill in for a large company. Review Source JW JD W. Consultant Computer Software Used the software for: 2+ years ### "Worked several years using SAP and the SAP CRM." April 7, 2015 1.0 Pros It was a stable platform, the raw form we used before the CRM was implemented, the options and abilities were night and day between the CRM and the raw SAP ticketing system. The controlled version could be good for a group with limited abilities or job duties. For a working help desk, providing solution it was in the way. Cons It was not easily modified, you will need a skilled SAP programmer to support your CRM module. Too much room wasted on the graphic layout and no ability to change at the help desk end, the CRM for help desk was a burden. it struggles to provide useful info and ease of function. Review Source BF Ben F. Manager Logistics and Supply Chain Used the software for: 2+ years ### "SAP Business One" April 19, 2018 2.0 Pros There are many functionality with SAP Business One, but the system is often slow and needs updates often. Cons System is slow and needs updates often. Server crashes quite a bit and is quite frustrating to use at times. Review Source VR Verified Reviewer Sales Agent Financial Services Used the software for: 2+ years ### "Wonderful Customer Management" April 9, 2018 5.0 Pros I like the fact that SAP is a "work horse". It does what you need it to , when you need it done. I have yet to have any issues or problems with this product nor anyone that I know that uses it as well. Cons Making custom changes without intensive effort if difficult. Vendor is very product oriented rather than customer oriented. Review Source VR Verified Reviewer Executive Biotechnology Used the software for: 6-12 months ### "Comprehensive integrated solution for CRM" August 6, 2021 4.0 Pros Can perform multiple operations Can tag different people across different departments easily Cloud based Cons Implementation can be tricky Logical understanding takes time Review Source Maria S. R&D Engineer Used the software for: Less than 6 months ### "It is easy to use and, most importantly, easy to put into operation." May 9, 2018 5.0 SAP I have used for administrative purposes and marketing, as it is a small company it has been easy to include the portfolio of clients for their management. It has a pleasant environment, although sometimes it does not work at all well with chrome. I must say that when it comes to handling large amounts of data sometimes it takes longer than usual, I have always assumed that it is because of the size of the information. Pros It is a very good option for sales and marketing teams because of its easy handling, data management is within the cloud and can be configured quickly without having a large incorporation process. Cons It lacks the ability to integrate with third-party applications, which can be a significant weakness since it works with the cloud. Review Source Dan M. Marketing Technology Manager Computer Software Used the software for: 2+ years ### "null" July 22, 2016 4.0 Review Source PD PURNENDU D. IT Head Telecommunications Used the software for: 1-2 years ### "SAP Best for More than 1 Cr Telecom customers.." April 25, 2019 5.0 Ease of Doing Invoice, exporting reports in excel. Pros Exporting reports, inventory and invoicing. Cons nothing.. As end user all issues were taken care of by Head Quarters. Review Source Elbert A. Purchasing Manager Used the software for: Less than 6 months ### "really good programme" April 5, 2018 5.0 My benefits - it\`s optimization of work processes Pros It\`s really cool after my experience with working with local hardware (Ukraine) such as 1C, very easy to work Cons on first opinion seems that it\`s not easy to work with this program, but in some days every thing takes on it\`s places Review Source JV Jonelene V. Office admistrator Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Great Help" May 8, 2018 5.0 Pros SAP - CRM is a great help on our sales and marketing department. SAP can give us great visual for reporting and planning. CAn generate sales data as quick as it is. Cons Like other SAP software, CRM cost a lot. But as like of the SAP software, considered it as investment. Will help your business grow and a great help for your employee. Review Source VR Verified Reviewer Event Marketing Manager Human Resources Used the software for: 1-2 years ### "Not Great For All Uses" February 1, 2019 3.0 Pros It is a large enterprise solution that is able to span several departments and maintain functionality for most team's needs Cons It is very archaic looking, you need 35 character long function addresses to know what command you are asking it to complete. There is no (at least in our instance) responsive feature to edit or change a report to be exactly what you need, so I end up pulling 2 or 3 and having to manually cross reference. Review Source RR Raoul R. Accounting/Purchasing Insurance Used the software for: 1-2 years ### "A complicated program but the best system we have." April 4, 2018 4.0 I would not be able to do my job without the ability to write purchase orders quickly and efficiently. There is also the benefit of being able to look up everything in the system. It can give you a broader view of what kind of purchase your whole group or even entire company is making. Pros I like that once you learn the program it gets easier to use over time. Mostly the reporting and the purchase order creation are the features that I use; they were fairly complicated to learn but now that I have used the product I can get both tasks done very quickly. Cons It was very hard to learn and most people are scared by it. I think because it reminds people of how old computer programs used to work, having to put in commands, etc. Review Source DAC Darryl A C. Business Development Publishing Used the software for: Less than 6 months ### "SAP New User" March 3, 2024 4.0 So far dependable and fast. Doesn’t seem to tax my server much Pros It’s still early in my usage but deployment was easier than I expected Cons It has been a learning process as we used other Software for CRM Review Source VR Verified Reviewer Senior SAP SD Consultant Used the software for: 6-12 months ### "SAP CRM Review" July 3, 2018 4.0 Pros SAP CRM is a more detailed way of handling customers. It can monitor all pre-sales activities like marketing campaigns. Cons The thing I don't like is the duplication of master data in CRM and SAP ERP which often causes inconsistencies. Review Source John C. Educational/Leadership Consultant Used the software for: 6-12 months ### "Great database...requires much training for users" June 7, 2018 4.0 Pros This program keeps a GREAT database that is relational and helps us to follow up on leads and workflows well. Cons The program is not user-intuitive and requires a great deal of advanced training and support for corporate users. Review Source VR Verified Reviewer Operations Manager Consumer Goods Used the software for: Less than 6 months ### "In the process of changing over to SAP" July 17, 2019 3.0 Pros We are currently in the process of switching over to SAP and it has made some internal processes more streamlined Cons We experienced a huge learning curve with employees and also some processes will take additional time in SAP Review Source VR Verified Reviewer Program Manager, Business Systems Computer Software Used the software for: 2+ years ### "Hard To Use" September 7, 2018 2.0 Pros Works great once you figure it out but user experience is awful. Integration with Salesforce works well. Cons UI is awful, too much of it does not make sense how you get from one section to another. Been using it for years and I still have a hard time navigating. Review Source SM Sreenivasa M. Salesforce Architect Information Services Used the software for: 2+ years ### "clicktools review" October 4, 2016 4.0 We are a huge consumer of CLicktools forms and currently we are using for more than 100 forms to capture the data for interview evaluation forms. Pros Easy to use Cons Might be more UI Review Source LG Liam G. Director Construction Used the software for: 2+ years ### "SAP review " April 24, 2019 5.0 Good. I have slowly got used to all the transactions I use Pros You can do nearly all your work on this application. Many transactions Cons Take a long time to figure out what you can do. Also when you save your favourites for a transaction you can’t go back and see what the transaction code is (not that I know off) to tell people the transaction number as you save it as a different personalised title Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.