# Page 7 | SAP Customer Experience Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 7 - Is SAP Customer Experience the right Customer Service solution for you? Explore 245 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/77372/SAP-CRM/reviews --- SAP Customer Experience 4.3 (245) [View alternatives](https://www.capterra.com/p/77372/SAP-CRM/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 7 - Reviews of SAP Customer Experience ## Showing most helpful reviews Showing 151-175 of 245 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SR Sandy R. Sr. Business Analyst - CRM Electrical/Electronic Manufacturing Used the software for: 2+ years ### "SAP Review - Wacker Neuson" April 23, 2015 4.5 Pros SAP continues to develop cutting edge applications and working on a customer friendly user interface. They offer a full product line so a company is able to leverage integration to all aspects of their back office. They are introducing enhancements very quickly now based on actual user requests. Cons Prior to the Cloud offerings, the UI for CRM was clunky and not user friendly. Many times when questioning how something works because it doesn't work as a user would expect they would answer "it is working as designed". Review Source VR Verified Reviewer MileageCount Support Assistant Automotive Used the software for: 6-12 months ### "Great system but not the easiest to use. " April 5, 2018 4.0 Pros I like that your can put detailed notes into the system after having a conversation with a customer. Cons It is very over the top and not very user friendly. If no one on the business knew how to use it already then a lot of sales staff would be stuck. Review Source VR Verified Reviewer Data Analyst Insurance Used the software for: Less than 6 months ### "Useful software but not intuitive" October 12, 2018 4.0 Pros It's a useful tool for customer support where they can add notes and updates after each call. Cons The design of the software is not nice. It looks like a very old design. It's not an intuitive software. Review Source LH Lauren H. Assoc event spec Health, Wellness and Fitness Used the software for: 2+ years ### "Easy to use" August 16, 2018 5.0 Pros this is easy to use platform for payment processing Cons Its pretty static in what you can do depending on your access levels Review Source SS Scotty S. Purchasing Manager Machinery Used the software for: 2+ years ### "SAP - CRM" November 26, 2019 5.0 Pros SAP is easy to use and very powerful software. The CRM package is very helpful to manage your inventory and supply chain. SAP is top notch software that can help take the burden off your daily inventory management. Cons The software is great, but it comes with a high price tag. Review Source PJ Patrick J. SR IT Project Manager Computer Software Used the software for: 1-2 years ### "Functional" April 25, 2017 4.0 Pros Configuration Options provide plenty of flexibility Configurations easy to make and maintain Robust workflow Cons Understanding relationships and effects of configuration is a large task at first to take on. Need to be organized in a design concept before starting Review Source SB Sarah B. Business Development Manager Telecommunications Used the software for: 2+ years ### "Great Program" December 8, 2016 5.0 Easy to search for customers, call right from the program and leave notes. I would recommend for any business. Pros ease of use Cons nothing Review Source Kelsi N. Accounting Project Manager Veterinary Used the software for: 1-2 years ### "Oldschool Customer Portal" May 12, 2022 3.0 Pros Everyone knows SAP and so that makes it easy to train. Cons System is very old school and clunky. Needs to be updated to adapt to current markets Review Source FG FATMA G. Dealer Management Specialist Automotive Used the software for: Less than 6 months ### "Critical CRM Management for Sales" September 24, 2020 4.0 I find it "an invention" for developing sales business. SAP has made this for us easier. Especially salesmen have ability to seek right potential in CRM data and get benefits from it. Also analyze reports are very time saving as we are now using them on monthly sales meetings in order to understand the potentials. Pros CRM is the critical tool for sales force which we were manually following back then. SAP has enabled us an overall data and easy use with this program. I am able to find the CRM info for potential sales region and understand to analyze better. Cons Now i have actually switched the module but i think the mobile version should be more usable' since sales force has not always laptop with them. It should more like an app like the current apps we are using. Review Source DM Dorothee M. Senior Group Accountant Machinery Used the software for: 2+ years ### "Benutzerunfreundlich" December 12, 2022 3.0 Pros Integration zu anderen Programmen wie Excel Cons Nicht intuitiv zu bedienen, Hilfestellung auf Hilfeseiten nicht toll. Review Source Manuel Antonio T. Support Hero Outsourcing/Offshoring Used the software for: Less than 6 months ### "The leader and innovator of CRM software." August 27, 2018 4.0 Pros SAP provides a plethora of integrations between several first and third party programs that allows you to consolidate every bit of information when it comes to Data mining. Being able to use this software will also open many doors as the amount of businesses using it currently is astonishing. Cons Some integrations between SAP and other a first party and third party programs requires a very technical approach. Also, updates to the CRM can take quite a while so it may be some time until a new feature will become available to you. Review Source VR Verified Reviewer Sales Lead Consumer Services Used the software for: Less than 6 months ### "Easy to use CRM" April 23, 2019 5.0 Pros Pretty much up there with salesforce. Great for integration with ERP Cons Lacks some of the functionality of salesforce but very good overall Review Source SC Sumit C. IT Manager Banking Used the software for: 2+ years ### "Using SAP CRM out of the box" April 15, 2015 3.0 Pros Has a deep domain expertise and technically very advanced product and has many functionalities packaged in its various modules. And now, they have started rolling out Enhancement Packs which allows you to activate new functionalities without effecting your existing changes. Vendor has a nice ecosystem of ERP modules. Cons Making custom changes without intensive effort if difficult. Vendor is very product oriented rather than customer oriented. Review Source ST Samuel T. Research Assistant Education Management Used the software for: 2+ years ### "SAP CRM allows real time exchange of files and information critical to our business" May 31, 2020 5.0 Exchange of files and progress monitoring on internal requests are easily verified and processed. This has helped team members keep track on the status in real-time on every order that is placed. Pros Our organization has benefited from SAP technology, our processes have boosted and streamlined for an increase in productivity. Our departments (accounting, payroll, research, etc) are better connected than before. Cons There is some learning curve on SAP platforms that may slow down internal processes in the beginning, but as team members get acquainted with the software everything runs much more smoother. Review Source fS fernando S. mecanico industrial Facilities Services Used the software for: 2+ years ### "gestão" November 22, 2022 5.0 Pros a gestão para uma linha de produção é excelente Cons com a criação de solicitação de material Review Source CS Corey S. Client Success Manager Computer Software Used the software for: 2+ years ### "SAP allows us to input sales opportunities, create proposals and input critical sales/client data. " August 8, 2017 5.0 Easy to make proposals, input client info, and export to other programs. Pros SAP tools give users ability to fully optimize the marketing initiatives. The customer engagement under this program is amazing, and it allows you to fully target and organize your crowd and SAP can be used in a number of ways as well. The software looks confusing to use at first but is actually pretty intuitive. Review Source FK Franz K. Partner Manger Information Technology and Services Used the software for: 1-2 years ### "Good CRM system" April 12, 2019 4.0 Pros It is a good CRM system. The handling is very simple and the surfaces very nice. It is a cloud software that can be implemented very quickly and can be set quickly. Cons Some functions have to be set relatively expensive. Such as. the partner solution is not Plug and Play and also the reporting has to be adjusted very individually. Review Source Faisal K. Buyer Higher Education Used the software for: Less than 6 months ### "Exceptional software " October 31, 2018 5.0 Pros Assuring in the pay to procure process. Cons User training needed, added more exercises to train team Review Source VR Verified Reviewer Electrical Engineer ll Used the software for: 1-2 years ### "Data Collection" May 18, 2018 5.0 Pros All the data needed for report generation can be obtained in one go. Report generation is easy and so is the data entry in the CRM Cons Slows down when too much or a longer duration of data is being process from CRM. cannot access anything else if a process is running in the background Review Source GK Grant K. Lead Digital Tech Arts and Crafts Used the software for: 2+ years ### "I use SAP to retrieve information on product." March 5, 2018 3.0 I can find product information that make my job easier on a regular basis. Pros I like that I can find information on product in a variety of ways using just small parts of naming conventions to retrieve vital information. Cons I think SAP could be more user friendly and offer a better looking interface for users rather than the DOS themed dashboard they currently have. Review Source GY George Y. Dba Transportation/Trucking/Railroad Used the software for: 2+ years ### "Ok crm software, but very pricy" May 26, 2019 3.0 Ok Pros Powerful and popular, you can accomplish a lot with it. Cons Expensive for licensing and requires a lot of manpower to keep the software operational. Review Source FSD FINNY SUNDEEP D. Consultant Computer Software Used the software for: 2+ years ### "Client worried abt SAP Social CRM Services, But we made him Confident!" November 30, 2015 3.5 Pros The concept of ECC & CRM workflows are well nurture than the previous versions. we reduced time on building code, testing, defect fixing etc.. The use of Service Management - SLAs are fantastic and We got a clean report what client was requesting us with help of minimal code. Cons Queue Management in SAP CRM & ECC was manual push. There's no alternative solutions. Review Source RS Rashmi S. Computer Software Used the software for: 2+ years ### "Customer friendly " July 6, 2015 4.0 Pros The SAP CRM product is a more user friendly and customer friendly product. Almost all kind of interaction for your business purpose the product is ready to use. The vendor provides almost all the time the new releases which incorporates new features in the products and help customers. Cons Not all the items or features of SAP CRM can be customised. Review Source NV Nisha V. Consultant Computer Software Used the software for: 2+ years ### "SAP CRM Technical and Functional Review" August 13, 2015 4.0 Pros It is very user friendly and SAP is the market leader in ERP applications. SAP CRM, like other SAP applications,has evolved into multi-platform as well and hence you can even access it on your smartphone or tablet as well as on your desktop. Cons SAP CRM needs more documentation maintained so that it would be helpful for novices in the field Review Source TB Tim B. Manager of Operations Used the software for: 6-12 months ### "A great CRM for keeping things organized" April 9, 2018 4.0 Pros This program can take a little bit to get the hang of, but once you do it is amazing. We use quite a few different CRM programs and this is one of our favorites because the user interface makes things easy to keep track of and organized. Cons Same as the pro listed above. This program can take a little bit to learn and can turn some people off to the idea of using it in the first place, but we are sure glad we did. 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