# Page 9 | SAP Customer Experience Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 9 - Is SAP Customer Experience the right Customer Service solution for you? Explore 245 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/77372/SAP-CRM/reviews --- SAP Customer Experience 4.3 (245) [View alternatives](https://www.capterra.com/p/77372/SAP-CRM/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 9 - Reviews of SAP Customer Experience ## Showing most helpful reviews Showing 201-225 of 245 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use NZ Nolan Z. COO Computer Software Used the software for: 6-12 months ### "SAP CRM is nice!" April 20, 2018 4.0 Pros this product is widely used in the market. In any industry you go, the SAP CRM can be seen being used, making you feel more comfortable with it. Cons it is very expensive. With the proliferation of other software in the market, including the opensource platform, SAP CRM might lose its market if they did not act on this. Review Source AA Ana A. Business Consultant Mechanical or Industrial Engineering Used the software for: 6-12 months ### "One solution for the entire company" July 3, 2018 5.0 Pros I think SAP is the best ERM/CRM software in the market. The entire company is integrated in the software, incluiding other facilities, so the communication between departments is there. Cons SAP is too expensive for medium companies and the implementation takes time. It is not so easy to use. Review Source IE Ines E. Psicóloga educacional Primary/Secondary Education Used the software for: Less than 6 months ### "SAP módulo cliente " March 22, 2023 4.0 Pros Sistema ERP adaptado e focado nas necessidades do cliente final Cons Limitações de processamento de acordo com as licenças adquiridas Review Source AR Adalberto R. Health & Safety Supervisor and QC Specialist Construction Used the software for: I used a free trial ### "Oustanding" August 30, 2023 5.0 Aware of having customers from different countries is a little complicated but in overall the Capterra team is very efficient. Pros Great Customer Experience based on reviews and comments made form different clients. Cons In overall, I don't have any Cons to describe. Review Source AA Ahmed A. CFS Manager Logistics and Supply Chain Used the software for: 1-2 years ### "Great Business tool" December 19, 2018 4.0 Overall great application for any medium-large company. Pros Great for CRM strategies, integrates to other SAP systems easily. Cons Non-SAP systems are not that easy to configure. Review Source DW Darrell W. Quality Manager Mechanical or Industrial Engineering Used the software for: 6-12 months ### "SAP " January 10, 2018 5.0 Great Software for operations and manufacturing company Pros User friendly, fast operating system for database stored items. Bill of material breakdown like no one else. Cons Expensive, large corporation required and training is very intense. Larger than most systems and challenges Review Source JR Joshua R. Owner Computer Software Used the software for: 1-2 years ### "SAP" July 12, 2018 4.0 Pros Once program is understood, it is incredibly efficient. Search history is a huge plus for me. I think the software was put together well Cons Complicated program with a lot of menus and different sections. Can take a long time to learn your way around the program Review Source TJ Tapan J. Consultant Computer Software Used the software for: Less than 6 months ### "Unparalleled Customer Management" June 29, 2015 4.0 Pros It's interaction center helps customer care executives effectively manage and record customer interactions at different touch points and also enable them to quickly fetch the right information customer is looking for. It also has an inbuilt analytics platform that generates valuable insights about the customers that helps in cross selling and up selling The customer service is one of the best I have seen in the industry. Also, I like it's ability to be customized as per the needs of a particular organization Cons The speed of searches is slow at times with users stuck seeing spinning wheel notoriously known as 'wheel of death'. Review Source AP Alessandro P. Manager Hospitality Used the software for: 6-12 months ### "Very nice integrated software!" August 8, 2018 5.0 Pros Totally recommended product for your business, regardless type of industry or sector. It will help you to integrate customer relationship management. Cons Need IT guy or department, requires maintenance, training to personal to understand the software and input the right data. Review Source SV Shanthi V. Software Developer Management Consulting Used the software for: Less than 6 months ### "SAP ABAP Consultant in Accenture" August 14, 2015 3.5 Pros The best feature of this product is the One order framework. We don't have to remember many transaction. It's one transaction to view all orders. The product is user friendly. We have a wonderful feature called AET(Application enhancement tool) to add new fields to the application. This tool can enhance frequently used objects and easy to use. Personalized view for each role Cons We have a wonderful feature called AET(Application enhancement tool) to add new fields to the application. This tool can enhance frequently used objects but not all objects Maintenance cost is very high Review Source SH Saúl H. Teacher Education Management Used the software for: I used a free trial ### "A good prospect" July 1, 2021 5.0 Pros This is a product easy to use in the labor of the institution Cons The interface is a few difficulty but no longer Review Source VR Verified Reviewer Business Owner Marketing and Advertising Used the software for: Less than 6 months ### "Top notch" October 6, 2018 5.0 Pros Cloud functionality, automatisation, big scale implementation of your leads and the progress they make with possible order flowing out of them. These people know what any company needs and have the tech support to back you up. Cons The size and abilities can be a bit daunting especially when you're not familiar with the SAP environment. Review Source KHT Keang Hoe T. Director Chemicals Used the software for: Less than 6 months ### "Fresh user of SAP" April 17, 2024 5.0 Pros The system has a completeness to it, almost every part of our needs have been considered. Cons The implementation takes quite a while for all users to get settled in. Review Source LJ Louisa J. Used the software for: ### "Complete solution for Small Businesses" February 2, 2012 4.0 SAP's functionality well-rounded and the pricing is competitive. It includes several integrated modules that support key customer facing functional (SAP CRM Sales, SAP CRM Marketing, SAP CRM Service, SAP CRM Interaction Center, SAP CRM Web Channel and SAP CRM Partner Channel Management). Overall, it is a very complete solution that meets all the needs that a small business might have towards a CRM. Cons Not intuitive Constant reload for every page Review Source SG Samuel G. Consultant Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "Best Interaction tool to connect with customers" May 21, 2015 3.5 Pros 1\. Exceptional customer service 2. It has a deep functionalities for Sales, Marketing and Service cloud and can be integrated to any level with any system or SAP module. 3. They help us in data migration from internal system to SAP CRM module Cons Not very user friendly. Training Business Users is an issue as the product is a bit complex to use. User interface of the SAP CRM module is not at it best. Needs Improvement. Training and maintenance cost can really be an headache as it really costly due to coding Review Source NB Nathan B. Engineer Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "SAP is good" November 8, 2016 4.0 SAP helps the flow of product throughout our business in order to increase throughput of products and generate overall customer service. Review Source ML Micah L. Engineer Information Technology and Services Used the software for: Less than 6 months ### "REDEFINE CUSTOMER ENGAGEMENT" April 12, 2019 4.0 Cloud technology , It generates a profile of customers based on their circumstances, buying habits, potential needs. Pros Allows companies to reach out to their customers and nurture a long-standing relationship with them Cons There are no more huge costs associated with purchasing the software. Review Source RnB Re nauta B. Commercial Real Estate Broker Used the software for: 6-12 months ### "The software is truly great for tracking sales performance" December 9, 2017 5.0 Pros I can see my team performance overall and it allows me to make necessary tweaks to improve performance. Review Source KU Kylie U. Designer Telecommunications Used the software for: 2+ years ### "Slow and clunky app" March 14, 2017 1.0 SAP is an extremely slow app, we use it for our volunteer organization for CRM and half the time it crashes or doesn't work. Cons Doesn't work on chrome very well. Review Source SS Satyadev S. Used the software for: ### "Great tool for surveys!" December 13, 2016 5.0 It is very easy to create complex surveys which look User-friendly. It has Drag and drops environment. It has a reporting feature that can be useful to track daily survey results. The forms sit within our landing pages but look entirely like our own. It is very easy to Integrate with Salesforce.com. It has nice routing function for more complex questionnaires. Review Source HT Hem T. Engineer Used the software for: ### "This is great software with Hybrid Sale cloud feature embedded" April 10, 2018 4.0 Pros Offer industry-specific capabilities, available globally both on-premises and in the cloud, perform seamlessly within SAP ecosystem Cons Provide less customer support and problem resolution assistance, the user interface is not intuitive, may not be lucrative for SMB customers Review Source BM Bryan M. Training Coordinator Philanthropy Used the software for: Less than 6 months ### "Great features and multiple options, but a bit of a learning curve" September 13, 2017 4.0 Great survey software. A lot of little complaints, but overall does the job very well and still one of the better options, if you are ready to handle the work. Pros Survey emails are easy for people to complete and has a simple interface. Syncs with Salesforce so that we can use our full list. A lot of options in setting up the email types. Cons Limited types of questions and interfaces in the surveys. Can be difficult to customize the appearance of the survey and to learn how to structure the questions to properly capture the data in Salesforce. Some knowledge of basic HTML/CSS is necessary. Review Source GM Gabriela M. Procurement Analyst Furniture Used the software for: Less than 6 months ### "Good" September 25, 2018 5.0 I think that this CRM is a very good tool and if you learn to use it it opens a lot of opportunities in different companies. Pros Good to control a company in different areas. Cons This CRM is hard to learn how to use at first. Review Source JG James G. Used the software for: ### "Learning Platform here we come" December 19, 2016 5.0 Well, we needed something other than screen share and cobbled tutorials so we sprung for CallidusCloud. Feedback so far is positive and moving forward with full implementation. Word on the street is it will give us a breadth of scalable features. All sounds good. Review Source JA Jennifer A. Used the software for: ### "Very functional business solution" April 6, 2017 4.0 I've worked with SAP at multiple facilities through the years, and I've really seen an improvement in the functionality from my first experience to my current experience. Overall, SAP is a very functional and comprehensive system for many industries. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.