# Page 10 | SAP Customer Experience Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 10 - Is SAP Customer Experience the right Customer Service solution for you? Explore 245 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/77372/SAP-CRM/reviews --- SAP Customer Experience 4.3 (245) [View alternatives](https://www.capterra.com/p/77372/SAP-CRM/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 10 - Reviews of SAP Customer Experience ## Showing most helpful reviews Showing 226-245 of 245 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use vA victor A. Dev Graphic Design Used the software for: Less than 6 months ### "It is fast and efficient" October 29, 2019 4.0 Pros SAP CRM is one of the best in the market, I used for a long time. And the support is great Cons I ended up switching to other software for the high monthly cost Review Source JAC Jose Alejandro C. Consultor SAP Basis Netweaver Information Technology and Services Used the software for: ### "null" June 27, 2018 4.0 Review Source AB Adham B. Financial Manager Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "i get training in SAP FICO but the marketing of SAP don't give me any opportunity to work with this software first in the training center they told us come this the first software in the world and the future u have to get knowledge on it .if you are looki" March 12, 2018 3.0 there are much training and less opportunity for employee Pros SAP is a Good software that make any company organize their work with huge data and give good experience in ERP System Cons as there are many training course but the corruption give the opportunity to Bad users get opportunity almost in middle east so bad services go to the company with high cost Review Source JL John L. Used the software for: ### "SAP is not for me" April 6, 2017 1.0 Switched from AS400 to SAP/CRM .. So slow. So complex. Too much ability to move information around on the screens. Too much white space. Too much information that is not used at all on every screen. NO AUTOMATED REPORTS. Review Source PA Peter A. Used the software for: ### "Great CRM - Not for everyone" December 9, 2016 5.0 SAP is a very robust and capable CRM just like Oracle, but neither of them is easy to use. It seems like everything that SAP can do takes a lot of effort to work. Once the whole CRM is configured properly it works like magic. Review Source KU Karan U. Student Used the software for: Less than 6 months ### "A great CRM to use." June 27, 2017 4.0 Pros SAP is the market leader of CRM tools and this is no different. Great features and such ease to use. Great customer support as excepted from such a big company. Cons Its paid. It is difficult for a small company or a startup to begin using it from starting. Free version or trial version with longer duration must be made available. Review Source NR Nam R. Used the software for: ### "SAP CRM review " October 6, 2016 4.0 It is been great so far. Good CX. Integration and analytics. works well for enterprise client. good for B2B, Opp management, Lead generation IT is very usefull, ease of use abd the availability is very high . Review Source AW April W. Used the software for: ### "Clicktools Surveys" October 6, 2016 5.0 The tool is not as intuitive as it could be. Often I am not sure where to go or how to make a change. But the support is AMAZING. David has assisted on more than one occasion. GREAT value for the $$$ Review Source GM Guy M. Used the software for: ### "Mediocre CRM solution" November 6, 2016 3.0 A very average CRM solution - UI is outdated, the customization possibilities are good, and I do not see it as a user friendly solution. Price however is sane - something I cannot say about Salesforce. Review Source ES Eric S. Used the software for: ### "Sap crm is cool" April 4, 2017 3.0 Sap is good as any other crm out there. I think companies spend to much money on software. I wish I spent less time entering things that could be imported. Review Source JA Jim A. Used the software for: ### "Difficult to use" April 5, 2017 3.0 The implementation was poor within our organization. It seems we are working in quirky screens written by a developer and not for ease of use Review Source MW Michael W. Used the software for: ### "Great And Easy" April 3, 2017 4.0 For it to be easy and friendly compared with others. So much better than the Microsoft AX system which is expensive and not user friendly. Review Source SK Sandeep K. Consultant Used the software for: ### "Awesome CRM software" March 28, 2012 5.0 Excellent Pros \- Efficient software - Nice user interface - good interaction with customer Cons nothing like that.. Review Source JM Jeremy M. Founder Used the software for: Less than 6 months ### "Complex but worth it" April 4, 2018 5.0 Pros Lot of great features that make it easy to organize and keep track of all your leads and users. Totally recommend. Cons One of the hardest CRM products I've ever had to onboard team members onto, but once you get used to the dashboard it's very efficient to use Review Source SD Stephan D. Used the software for: ### "Sap crm material handling business" April 6, 2017 1.0 I am working with hubspot in one company and SAP crm with the other and the ease of use of hubspot is wonderful compared to SAP Review Source DT Daniel T. Used the software for: ### "Transparency" April 4, 2017 5.0 Transparency availability of the program. The content is helpful for writing email and making on time. Review Source JT Jasper T. Assistent Primary/Secondary Education Used the software for: Less than 6 months ### "SAP " May 24, 2018 4.0 Pros Great application, lay- out is very clear and usability of this software is very good. I really enjoy using this Cons Customer support is through e - mail and not by phone, which makes the proces a bit slower than it could be Review Source VT Victoria T. Director of Training Philanthropy Used the software for: Less than 6 months ### "So far so good" October 17, 2017 4.0 Pros syncing with Salesforce, and the potential to see data by person and organization. It's going to help our business and sales opportunities to identify our quality products. Cons Don't know enough to say yet because we are in the testing phase. Since we don't have a technical person that knows all the details to setting it up it delayed our testing window. So it does take more knowledge on the front end to set things up to even know if this is the best tool for us. So you have to really be ready to get started once you begin your free demo time. Review Source FM Floridel M. Website and Communications Specialist Philanthropy Used the software for: Less than 6 months ### "Great tool for Customer Service measurement" September 20, 2017 3.0 Pros Great features, capability to do a lot of different functionalities, integration with Salesforce is a plus Cons Custom designs require knowledge of HTML and basic coding, not drag and drop capability and may be difficult for first time users Review Source KT Kristine T. Freelance NetSuite Consultant Computer Software Used the software for: Less than 6 months ### "SAP Hybris " May 11, 2018 4.0 I think SAP Hybris is one of the best tool out there for e-commerce B2B and B2C. But best to work with good implementation team and developers. Pros SAP Hybris has a complete set of features that can be customized for user’s need. You can use any front-end tool to design the web site. Cons It is expensive for small business owners. Due to lack of documentation a developer find it very hard to learn this tool on his/her own. Review Source Similar Products Featured