# ShapeNet Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ShapeNet the right Fitness solution for you? Explore 50 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/77428/ShapeNet/reviews --- ShapeNet 4.3 (50) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of ShapeNet Ease of use 4.0 Customer Service 4.4 ## Pros and Cons in Reviews JC John C OwnerHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: 6-12 months. “They are always improving, developing new ways to engage customers.“ August 24, 2022 BG Ben G OwnerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “Graphics on pages and a little clunky with scheduling - drag and drop not great .“ December 8, 2021 JC John C OwnerHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: 6-12 months. “the staff knows my name and is happy to interact with me about any issue.“ August 24, 2022 JZ Jen Z Director of Public RelationsHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: More than 2 years. “In the years since implementing this software, we have saved ourselves a ton of leg work and become very efficient in the process.“ June 24, 2021 JZ Jen Z Director of Public RelationsHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: More than 2 years. “They're prompt in their responses and they always follow through on open tickets.“ June 24, 2021 ## Showing most helpful reviews Showing 1-25 of 50 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Crystal C. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "ShapeNet Review" February 15, 2019 5.0 I run my entire business through shape. I absolutely love it! Pros From the very beginning I was incredibly impressed with all the functionality. It does everything! It's easy to use, and the customer service is the very best across the board. They respond immediately and are so incredibly smart and know how to fix anything I mess up. Cons There is nothing I don't like. Everything is always taken care of. Review Source JC John C. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Best I've found " August 24, 2022 5.0 Pros The \[SENSITIVE CONTENT\] is one phone call away. I've worked with a lot of companies for various services and the defining factor in quality and performance across the board is: How involved is the \[SENSITIVE CONTENT\]. \[SENSITIVE CONTENT\] Is very involved in the daily decision making and development of Shapenet and it shows. The customer service is great! the staff knows my name and is happy to interact with me about any issue. They are always improving, developing new ways to engage customers. I'm very impressed Cons There are a few (very few) functions that aren't ironed out completely. I have a unique business model where all staff acts as managers (sale, PT, group X, customer management, etc.) in different ways depending on projects they are working on. So building that functionality in the system takes a few extra steps. I also have a large service menu associated with membership and sometimes adding those services onto each membership is labor intensive. However all of these things are totally manageable and I would recommend this service to anyone. Switched from [Club Automation](https://www.capterra.com/p/130770/Club-Automation/) CA is an absolute nightmare. They have way to many cooks in the kitchen and it ends up being a carnival of mistakes and delays. I lost dozens of members because of thier mis handling of my account. STAY AWAY Review Source JL Jennifer L. Senior Accountant Health, Wellness and Fitness Used the software for: Less than 6 months ### "Horrible Experience and BIG mistake (Owner, couldn't care less) " March 3, 2017 1.0 Horrible Experience with this company. I'm shocked that they have any clients with an experience like this. I had elected to use this company for all of our . After not meeting the conversion deadlines, as promised ,we decided to not use their services and gave notice. It should be noted that they promised many features on the software that we required but found at the time of conversion that they were available but in the future. To make a long story short, they continued to bill our companies credit card even after notice was given not to. When we emailed the company's Owner regarding our dissatisfaction regarding the service from Shapenet and the unauthorized payments, he basically replied too bad but we never promised. So we were basically was charged for software which was never converted or even used. I would definitely do my research with software companies before you buy because this was a big mistake. The last software we had was great (Aphellion) and used for almost 20 years. Very disappointed. Cons Promises of features that were never installed. Review Source Response from ShapeNet March 23, 2017 As the owner of ShapeNet, let me take the time to respond and clarify some points. I'm disappointed you had a bad experience with us, but you did demo the product several times and liked it. for the conversion, we clearly stated that we needed info from your team AND your team needed to verify data before you went live. your team refused to do that. after spending over 2 months on the conversion with minimal help from your team, you wanted your money back. I explained what we all agreed to. We all tried to work with you to provide what you needed. I even suggested a compromise where we would split the money you owed us. Based on your specific needs, we had good solutions for you. we wish you the best moving forward. as a reminder, I kept myself available to work thru any issues you wanted to discuss with me. Larry King - CEO BD Bob D. Person of Interest Health, Wellness and Fitness Used the software for: 2+ years ### "Great experience using the system and customer support. Some issues with reports and functions." May 9, 2017 4.0 Financial data capture, integration of schedule and facility use,trainer and customer data detail for measuring efficiency and productivity. Pros System features, data capture and reporting functions are excellent. System downtime is minimal. The financial data and downloads are a great feature excellent. Cons Needs better integration of features to allow easier and quicker data input during busy hours. Too many features require replicating data entry such as; adding subsequent members of the same family requires , setting up rentals and closing multiple stations,closing adding members and closing out classes and members in them requires screen refresh on every attendee,payroll download is confusing. Field names and services do not match between system and system fields, Would like to set our own thank you letter. Frequently new updates cause problems with current functions. Needs better Beta testing. Downloading data supposed to go to Excel but instead always defaults to Unicode drives me nuts because I download a lot of reports and have to convert everyone. Payroll summary picks up field that I don't want and have to reconfigure for every employee. Example the date field is always off by one cell. There is another field that has no purpose at all plus the classes pick up the class itself as if it were a person in attendance. In the financial data the income categories should show number counts when applied to multiple categories. You can only get number # count data by looking at one category at a time. When closing stations we should be able to close multiple stations on the matrix versus having to close each one then wait for the screen to update close the next one etc etc ad nausea. The process of submitting a support ticket could be streamed lined. Review Source MM Maegan M. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Great Software" June 29, 2022 5.0 Our over all experience with ShapeNet has been great. They promoted customer service and they have delivered on that whenever we have a question or need assistance. Pros I love the fact that the software is married to our door system. Being able to see who is actually utilizing the gym has helped us with our member engagement. We also love the texting system. Cons I do wish the software would create a report a list of memberships who are not utilizing the gym ( or using the door code system). I would also like the declined payments to auto process the next day. Review Source Response from ShapeNet July 1, 2022 Hi Maegan, We're extremely happy you are enjoying our software system and client service team. we do have a report for you to see the members that have not been checking in. our support team can help you with that. And by 4th quarter this year our system will be able to AUTO RUN declines several days after the Decline Date. Our team is looking forward to helping your business grow. Larry -- Founder and CEO BD Bob D. Admin Sports Used the software for: 2+ years ### "Support from rep is OUTSTANDiNG !" August 1, 2019 5.0 Shapenet software is outstanding. Even better is the support we have received and most recently the support from reps. Rep has worked tirelessly to help us set up our payroll system and never ceases to amaze us with her responsiveness and involvement. She and the entire company make us feel like we are their only client. I would highly recommend Shapenet to anyone considering software for their fitness facility ! Pros Flexibility to handle very large list of services, financial transactions and hstorical data. Most impressive however is their support staff. see comments below. The company's willingness to implement customer suggested changes is unique in this business. Cons We would like to see league application software and understand they are working on this now. Review Source TR Tertius R. Managing Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Great software and excellent training and onboarding" July 24, 2021 5.0 My experience with shapenet has been wonderful, their support is great, and they are honest and happy to work through any issues or ideas. Pros It is very robust and customizable. The onboarding process is very detailed, and takes about 6 weeks with the same team member working with you to set up exactly how you want the software to work for your space. Cons With it being robust, setting it up is detailed and the admin on the front end does take time. Reason for choosing ShapeNet They were able to show me how they would be able to help me...it is worth setting up a call and seeing how their system could work for you. Review Source DA DORIS A. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "ShapeNet Review" July 16, 2020 5.0 I have been using SHAPE.NET for over 8 years and it is the best club software out by far Pros The software is easy to use, the \[SENSITIVE CONTENT HIDDEN\] is very hands-on and he has a fabulous staff, \[SENSITIVE CONTENT HIDDEN\] is incredible, she always answers the phone when I call, she handles all the problems I have immediately, she is just unbelievable. She makes my shape.net experience very perfect. Cons If theres a problem having to do a support ticket Alternatives considered [ABC Ignite](https://www.capterra.com/p/104888/Datatrak/) Reason for choosing ShapeNet Better prices Switched from [authorize.net](https://www.capterra.com/p/221412/authorizenet/) Needed the credit card change program Review Source BG Ben G. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Fitness Studio Florida" December 8, 2021 5.0 Pros Ease of use and price. Great support and team Cons Graphics on pages and a little clunky with scheduling - drag and drop not great . Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Review Source Tony V. Health And Wellness Coach Health, Wellness and Fitness Used the software for: 6-12 months ### "View custom workout videos on our app" December 4, 2018 5.0 Pros All our out of town previous members can now workout to our videos on our app! This helps provide another level of service. Cons The layout is not as sleek as our previous app, but it gets the message across. Review Source LS Lisa S. GM Used the software for: 1-2 years ### "ShapeNet software has saved me time while giving me the comfort of knowing memberships and services " May 9, 2017 5.0 Pros The functionality of syncing services with trainer sessions and payroll all together. Saves time by not using all the excel spreadsheets I use to have in place... Cons Corporate account membership billing procedures need attention. When printing invoice for a company with services and monthly dues there is no way to post a partial payment or even print one page bill. The monthly invoice is 20 pages long... Review Source AN Ali N. Admin Used the software for: 2+ years ### "Great" December 14, 2017 5.0 Pros Every time I work with Lynn w she always helps to solve my issues and usually ends up teaching me something new! Cons Some of the operations take too many steps to get to the end result , could be streamlined a little bit. Review Source aN ali N. Admin Used the software for: 1-2 years ### "works well for our business" May 12, 2017 4.0 Pros it has several features that are useful, and the customer service is great. Great response time on issues. Cons can be too many steps to get to a simple task, the knowledge base is out of date and not helpful for several issues- causing you to need to submit another support ticket. Review Source TS Tammy S. Facility Manager Recreational Facilities and Services Used the software for: Less than 6 months ### "\[SENSITIVE CONTENT HIDDEN\] is FANTASTIC" July 10, 2020 5.0 excellent since I have \[SENSITIVE CONTENT HIDDEN\] Pros We are still in the process of installing the shapenet software in our condominium recreation facility and working with \[SENSITIVE CONTENT HIDDEN\] has been a godsent. I could not imagine trying to program this multi use club and all its programs without her patients Cons that i have to do so much of the installation process. I want to manage my club not create booking systems. not your problem lol Review Source MF Martin F. President/Owner Used the software for: ### "Quality Company, Quality Software Package" October 21, 2015 5.0 I selected this software after researching other software packages because of the flexibility and customization offered to me. Set up was very easy and the support team at ShapeNet walked me through the entire process. I also appreciate the post support I received from my coaching team at ShapeNet. They are very easy to contact and any issues or questions I had/have are responded to very quickly and at times followed up by an email and or a phone call. To date I have no negative experiences with the software or the support services. In summary, I really enjoy the flexibility in the functionality of the package as I am beginning to roll out new programs at my facility and thy ShapeNet package allows me to easily integrate all aspects of my business! I must add a "Shout Out" to the 2 people at ShapeNet who exceeded my expectations and are always available to me if I need them. Teri Portello & Lisa Falkenstein, Thank you for making my business transistion to Shapenet a success and a great experience! Review Source TR Tonya R. Founder Used the software for: ### "User friendly!" April 23, 2015 5.0 This program is so user friendly and amazing on how you can use the software to meet your needs, even if you are small facility. What I love the most about this software is the customer service and prompt attention to all, and any of my issues I may have. No matter how small or how big my problem may be I get a resolution right away. Because of the amazing softeware and awesome customer service, the investment is well worth every penny. So awesome, thank you ShapeNet. Review Source DG Deb G. Owner Used the software for: Less than 6 months ### "Great support and help with learning how to implement the software." November 3, 2017 5.0 Tracking, billing, scheduling and customer support. Pros The training and constant customer support is amazing. It helped when I went live. I knew if I had questions, I would get help and answers quickly. Cons How to help clients use the portal and phone app. Have the ability to use the phone app to pay for services. Review Source SG Scott G. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Overall pretty good" May 10, 2017 3.0 The biggest benefit is that it Web-Base and our old system was not, but for the most part I think they all are now. Pros Web-based and the functions that are there are for the most part fairly easy to use. The more you use it, the more valuable it is. Cons Doesn't really give me a true picture of my overall profit now or compared to previous years. HTML emails are difficult We would like to be able to schedule Tanning minutes Review Source Response from ShapeNet May 11, 2017 We appreciate the feedback Scott. we're glad you're benefiting from a cloud/web system. regarding not being able to see financial info compared to different time periods, please look at the Financial Summary Comparison report. you should be able to get the info you need. We are working on an easier solution with the HTML rich emails. we will be pre-loading some ready to use emails. reach out to our support regarding the tanning minutes. our system should be able to manage that for you. Larry King Founder and CEO JE Jason E. Director Health, Wellness and Fitness Used the software for: 2+ years ### "Many times we deal with server issues and a slow system." May 9, 2017 4.0 Pros We like the customizable program. It works well for our business purposes. Has many great features, some we use, some we don't Cons so many options, can be overwhelming for a new user. Proper training from the begnning of the use of this product would be beneficial. Review Source Response from ShapeNet May 12, 2017 We appreciate the feedback Jason. we're very pleased that your are benefiting from our customizable software system. it looks like it is working well for your business. we agree with you when you mentioned that a new user can be overwhelmed because of all the great benefits that are available. we have re-structured our training for new and existing clients, which we feel is more effective. we are getting good feedback from our clients with our new approach. we have resolved the core system performance issues and your system should be running much better now. Larry King Founder and CEO MB Mike B. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "I love shape net fornits functions once you have experience with it. " May 17, 2017 4.0 Allowing our staff to easily read the details and status of each member. Pros The checkin is easy and the display is clear for each individual once they are put in the system. The input is fairly easy and there are a lot of functions to use. Each individual to be implemented takes about 3 minutes which is nice. Cons The functions are relatively scattered and difficult. Especially the class calendar and scheduling and ease of use for packages purchased and user scheduling. Also, it's difficult to find the website for individuals since there is another ShapeNet company in the search. It would also be nice if when purchased someone would come on site to show how to use many of the functions, once someone ourchaees the software. Review Source SB Scott B. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "It's ok, just not super excited about the over all experience. We've been using it for a long time" May 10, 2017 2.0 Pros Easy eft and availablity to enter a member into the software. It's also easy to find a membership/ client for pos. Cons Lots of glitches. It feels like we see something weekly that is being fixed.(which is good that it's being fixed, but why so often) Review Source Response from ShapeNet May 11, 2017 Hi Scott, We appreciate your feedback and thanks for taking my call today. you have been using our system for over 9 years and, as I mentioned to you on the call, there are many new benefits and services we have that can help you. such as the ability for members and non-members to purchase services right from your website. digital agreements and a mobile app. We can discuss all of these ways where we can help your business next week. we value your longtime business with us over the years and are excited about some ways we can immediately help your business !!! Larry King Founder and CEO BR Bo R. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "ShapeNet is the best software for anyone running a personal training business. " May 9, 2017 5.0 It's how I run my business. Pros The customization is awesome. I have been able to tailor the system to fit my business. It is also very easy to learn and use. Cons The customer service could be a lot better. The system is down or slow a lot more than it should be. Review Source Response from ShapeNet May 11, 2017 Hi Bo, We appreciate your kind words about our software system. we have learned alot from your feedback over the years and have applied some of your suggestions and needs to the system. looks like you are benefiting from them since you have opened up new locations successfully. we are upgrading our support and training methods, especially with new clients. we have also taken steps to resolve system performance issues and are confident the system should be running much better now. thank you for your business over the years. Larry King Founder and CEO BS Beth S. owner Health, Wellness and Fitness Used the software for: 2+ years ### "Shapenet provides a great value" May 4, 2019 5.0 The Shapenet reports have been vital to our business. We use financial reports on a daily basis Pros The best thing about Shapenet is its customer support. The Shapenet support team is EXCELLENT and is responsive to all issues. This is something people underestimate when purchasing software, but it is extremely important. I would recommend Shapenet for this reason alone. Cons Shapenet takes some time to get used to. Front desk employees coming from other gyms complain that it is not user friendly. Review Source AS Audra S. Manager Used the software for: 6-12 months ### "An improvement from our old system, but still lacking in some areas." May 9, 2017 4.0 Pros It's internet based and accessible from anywhere. This has been a game changer for our department! I can work off-site, which has been wonderful! Customer support is light years better than our old system! Cons Appearance needs an update and ease of use is still lacking in some areas. While customer support does get back to us quickly, sometimes the answer is "sorry, there is nothing we can do about that problem." I wish the team would take more initiative on improving their product and listening to the customer's needs. Review Source Response from ShapeNet May 11, 2017 We appreciate your feedback !!! It's great that you are taking advantage of our cloud system, which lets you access the system anywhere. We are taking steps to upgrade the system appearance. We have a NEW MEMBER PORTAL UPGRADE that will be available on 5/17/2017. we are also upgrading some reports and introducing more graphs. our support team does provide feedback to us based on your comments and we are taking the steps to continually improve the system. DS Darren S. General Manager Used the software for: 2+ years ### "Shapenet has been very helpful in our different requests and customer support." April 23, 2018 5.0 Pros The software is user friendly with many different features depending on the needs of the business. We use the software within our gym for our member database, check-ins, payment history, recurring billing and the features allow us to adapt to our specific needs. Cons The system works well, not really any complaints. The only issue we have is sometimes the speed of the system, however, this could also be due to internet related issues and not the system. Review Source Similar Products Featured ## Related categories [Personal Trainer](https://www.capterra.com/personal-trainer-software/)[Club Management](https://www.capterra.com/club-management-software/)[Membership Management](https://www.capterra.com/membership-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.