# Page 2 | ShapeNet Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is ShapeNet the right Fitness solution for you? Explore 50 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/77428/ShapeNet/reviews --- ShapeNet 4.3 (50) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of ShapeNet ## Showing most helpful reviews Showing 26-50 of 50 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JK Jeffrey K. General Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Extremely good membership software" May 7, 2019 5.0 Pros Cloud based. Tech support. They update software frequently and mostly by requests. All staff very friendly and approachable and make appointments to go over whatever. Cons ShapeNet can do almost too much so sometimes hard to navigate. Review Source MH Marisa H. General Manager Health, Wellness and Fitness Used the software for: 2+ years ### "We enjoy the team - they have always been very helpful. The software has a lot of functionality." May 19, 2017 4.0 Great value - great functionality - open to feedback and lots of help. Pros It has a lot of features that I haven't even begun to explore. I also like that Shape is open to suggestions and very helpful with issues. Cons It is not very intuitive and we find it difficult to train new employees. It has a very large learning curve. Some processes are a little cumbersome and could use some quicker shortcuts etc. Review Source bD bruce D. General Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Shapenet Review" July 9, 2019 5.0 My experience has been nothing less than Quality. The rep is always there when we need her assistance. Pros Easy capability with members & billing. Cons I have zero cons with Shape software. I have nothing negative to say. Review Source RT Ryan T. Personal Trainer Health, Wellness and Fitness Used the software for: 6-12 months ### "Behind the times!" October 9, 2018 3.0 It did the job, but as I am no longer using the product, shows that there are far better options out there. Pros Not a lot of bells and whistles. Simple software for the most part, used it for a brief period for scheduling clients in personal training. Cons Many things I didnt like - - Slow - No app, at least when i used it. For trainers, having an app is important for scheduling conflicts etc. - Limited abilities to add services, or adjust really anything. - Did the job, but so many better softwares out there to use Review Source JL Jean L. General Manager Used the software for: 1-2 years ### "System does an average job in meeting our needs" May 17, 2017 3.0 Pros Was an affordable option to a new start up business. Cons It often takes multiple steps to accomplish a goal. Need to look multiple places for information. Client financial information seems to look different depending on what screen you're looking at. Not intuitive. Response time to questions can be long and often Shapenet is unable to answer our questions without first researching the answer. Review Source JB Jeff B. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "I wouldn't be able to run my business without Shape" May 15, 2017 5.0 It makes my day to day so much easier. Pros The customer support team is amazing. I like that you can do so much with the billing and alal of the different functions that you can do within the software. Cons How many steps required to put members into system. Can be complex to train employees as some of the functions are just too complicated to train. Review Source DS Donnie S. Owner/Operator Health, Wellness and Fitness Used the software for: 1-2 years ### "Very good company and lots of support" May 20, 2020 5.0 Drafting, inventory, drip emails, video on demand Pros All the features are easy to use. Easy to set up and learn to use. Great support. Cons I like it all. No complaints. No issues at all. Reason for choosing ShapeNet \[SENSITIVE CONTENT HIDDEN\] on top of the great software they offer Review Source RM Raphael M. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Love the software. Customer support needs help. " May 19, 2017 4.0 Customer tracking. Pros Features and the new app. I also like the reports that are available including all the financial reports, democratic reports and the marketing reports. Cons I can't call and get a person on the phone. I need to leave a message or put in a ticket. Takes too long. Review Source eW ed W. owner Used the software for: 2+ years ### "Excellent product and a very personable staff." June 19, 2017 5.0 Pros Shapenet is always improving the software to needs of user. Customer service is very prompt and thorough on request. Cons That Shapenet was not yet in existence when I opened my first gym. If it had been open I would undoubtebly had my 2nd gym open much sooner. Review Source AC Ann C. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Great customer service. Pro active with there clients. " May 10, 2017 5.0 security, Pros Easy to use. Easy to figure out. I learned most of what i know from, playing around with soft ware. Cons There are a lot of functions that I haven't had time to learn. So I could be getting more for my business if I spent some time doing webinars, Review Source JZ Jen Z. Director of Public Relations Health, Wellness and Fitness Used the software for: 2+ years ### "Great Software with Even Better Customer Service" June 24, 2021 5.0 In the years since implementing this software, we have saved ourselves a ton of leg work and become very efficient in the process. Pros The customer service is stellar. They're prompt in their responses and they always follow through on open tickets. Cons The way the payment history and scheduled payments are, it can get very messy. That being said, there have been improvements that have been made that has made it less confusing/difficult. Review Source AN Alexandria N. Admin Used the software for: 2+ years ### "Awesome" March 13, 2018 5.0 Pros Ease of use, and the customer service is awesome! Every time I reach out to support team... they always help me solve my problem extremely fast! Cons Some operations/functions can take too many steps to get to where you're going and could be streamlined Review Source WY Wayne Y. Owner Used the software for: 2+ years ### "Very good company that is constantly expanding and improving the product." May 11, 2017 4.0 Ease of use and easy to generate reports. Pros The product is easy to use and a great value. They are constantly working to expand and improve the system. Cons Occasional down time can be frustrating with less than satisfactory communication regarding the problem. Review Source VD Vijaya D. Owner Used the software for: 2+ years ### "Good customer service but would like to see increase in the ease of use and more features added" May 9, 2017 3.0 Pros Shapenet customer service is great. Response is within a few hours most of the time when there is an issue. Cons Loading the system. Sometimes the data entry is not saved. The reports donot pull up right sometimes. Review Source TG Trisha G. Owner/Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Shapenet user" May 12, 2021 5.0 Great customer service, very timely in their response time. Once we got the initial conversion done, and my training complete it has been a lot smoother. Pros As a previous Anytime Fitness software user, I must say that the transition was a bit more involved than I initially realized. The staff at Shapenet was patient and took the time to work through any issues that came up. Cons As a small, 1 facility gym, there are quite a few features that we do not use. At first there were too many options for me as a user, but since there is a way to customize the functions, it has made it easier to navigate. Review Source DR Dayna R. Manager / Exercise Physiologist Hospital & Health Care Used the software for: Less than 6 months ### "Over promised sales team - Very poor Custom support team" May 9, 2017 1.0 have not found any yet Pros the sales guy did a great job selling us on it. However many of those things he said they could make work, are not working. Cons The Custom Support and set-up team - never seemed prepared for our meetings, unfriendly, has been very hard to make work for us. Review Source Response from ShapeNet May 12, 2017 Our Director of Client Support met with you during the week. We identified 5 core and unique system needs. We were able to immediately provide 3 of them for your team. another one should be available in about 30 days and we are reviewing the 5th request. as you mentioned, you now have a very useful cloud system that is available for your staff and members. we are here to work with you and your team to provide what you need to manage your business more effectively. We are pleased that together we are making progress. Larry King Founder and CEO MR Mark R. Owner Used the software for: Less than 6 months ### "Due to the support, the best way to describe ShapeNET experience is PERSONALIZED!" May 10, 2018 5.0 Pros What I like most is the support with the set-up. Price is great. her patience to work with OUR business model and customize and then tweak the set-up to make it not only functional to start by flexible to grow has been great. All software have great capabilities; however it is when software is set up (and adjusted) correctly can it truly be the spine of your business that it should be. Cons The screen font appearance, can be little exhausting to view. However nothing can be perfect therefore I can work with this to have the on-going customer support to tweak the software to match our business model with the ever changing landscape of our industry. Review Source mB maddie B. CEO Used the software for: 6-12 months ### "Software is great tailored to our gym. Training, support, conversion team helped thru all issues." April 20, 2018 5.0 Pros Every detail, has been worked on. Membership, door access (availability), billing, collections. The member portal works like a charm. Cons More user friendly boxes not text. Simpler screens? We don't have issues, but those who are computer challenged might have issues. Review Source ME Meredith E. Director's Assistant Health, Wellness and Fitness Used the software for: Less than 6 months ### "Slow, Rocky Start with increasing potential" May 16, 2017 3.0 Lower initial cost and user-friendliness, however lots of time and cost has gone in to simply making the product functional for us. Due to server issues and technical difficulties, we haven't even had the time to set up the member portal or the app, yet we are paying for it. We are excited to move forward with these features, hopefully the process will go a little more smoothly than the past few. Pros The user-friendly layout. It is easy to understand with little training and features customization for quick functions. Cons The server errors/glitching that we've been experiencing. Some functions do not work as they seem they would through the demos. Mainly with layout and scrolling functionality Review Source TC Tyler C. Fitness Director Used the software for: Less than 6 months ### "The conversion team was EXCELLENT! The training was very helpful and they were very thorough!" October 4, 2017 5.0 Pros I like the reporting and ability to work with a web based system. I also like the ability to set membership parameters and have our semesters pro-rate which is something they set up just for us! Cons The software does a lot more than what we need it to do. There tends to be some unnecessary clicking and searching for information. I also do not like that you have to use the receipt printer and cash drawer in IE but can only take photos through Google Chrome. It takes some of the features away be having to choose which browser to use. Review Source CP Cari P. Owner Recreational Facilities and Services Used the software for: Less than 6 months ### "Best customer support I could ask for" October 2, 2017 5.0 Pros Once you get the hang of it, the software is very simple to use. I know there are features I haven't even touched and can't wait to continue to explore. Cons I've had a difficult time figuring out how to reverse charges in a simpler step. I try to troubleshoot on my own vs. calling/messaging for every little hiccup. Customer service is excellent, but I like to learn things on my own too. Review Source Timothy S. Chiropractor Health, Wellness and Fitness Used the software for: Less than 6 months ### "Needed Service" January 10, 2019 5.0 Pros Great to have a database of 3d for my personal use in design. Cons A lot of things to see on this site. Using it for personal so I assume business applications would love the content. Review Source JA Jen A. Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### " Work in Progress" February 21, 2019 4.0 Pros The amount of information that it can capture about the ins and outs of a fitness club. Cons Navigating through some areas is complicated (there are a lot of steps to click through) to get where you need to go and in the beginning it's challenging to recall all the steps, especially if it's a process you don't need to perform often. Review Source JR Jennifer R. Owner Used the software for: Less than 6 months ### "There's many features to ShapeNet so it takes a little time to get used to. " December 14, 2017 3.0 Pros The reports are great and I love that it works well with the Brivo door system. I like the scheduling section as well. Easy to schedule classes and sessions. Cons The web interface is a little sloppy. I have to do a lot of scrolling to figure things out. There are many menus, a lot of clicking as well. Review Source AL Amanda L. Owner Used the software for: Less than 6 months ### "New to using the software. Been using it since the new year when I took over a business. " May 9, 2017 4.0 Pros It is pretty easy to use, I like that I can use it from anywhere which is nice with a 24 hour gym because I dont need to be there all the time and can use it from home. Cons My small gym may not need all of the features available, so it might be more, and cost more, than what I need. 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