# ServicePower Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ServicePower the right Field Service Management solution for you? Explore 8 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/776/ServicePower/reviews --- ServicePower 4.4 (8) [View alternatives](https://www.capterra.com/p/776/ServicePower/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of ServicePower Ease of use 4.4 Customer Service 4.6 ## Showing most helpful reviews Showing 1-8 of 8 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Christine H. Senior Director Information Technology Telecommunications Used the software for: 1-2 years ### "The best for field service management" March 15, 2025 5.0 ServicePower enables intelligent scheduling and route optimization, thereby improving the productivity of our technicians. Our internal or external customers receive faster and more accurate services. It provides me with analysis and reporting tools to monitor technician performance, issue resolution times, and customer satisfaction. Pros ServicePower is ideal for resource optimization, improving customer satisfaction, and real-time visibility. It integrates with monitoring tools and platforms, enabling data synchronization and enhanced visibility across the organization. Cons It is an effective platform; I have not encountered any issues so far. Review Source IK Iyler K. Operations Support Manager Telecommunications Used the software for: 2+ years ### "SERVICEPower Field Optimizer" October 11, 2016 5.0 As a user of ServicePower for 12 years, we have grown a lot as a business partner. ServicePower is a great tool for our business. It works exactly as you tell it to work. The algorithm is complex, but the ease of use balances out. There are so many weights and variables to work with to get the system to work exactly the way you need it to. Pros Is able to integrate into any existing network system. SP Gantt is easy to work with, has a very great flow and feel to it. Cons SPManager is clunky, requires older versions of java, causes a few issues with other applications in our network. Resource set up needs an overhaul, but once it is set up, it never breaks. Review Source DS Deborah S. Srt. Business Analyst Information Technology and Services Used the software for: 2+ years ### "ServicePower Review" October 5, 2016 3.0 The ServicePower application is easy to use and they have a great support staff. Would recommend they enhance their Service Analytic Report export feature, have a feature to expand all, capability to export IRU zip/postal codes, export Technician LK zip/postal codes, improve the maps for Canada and update the Canada Travel Matrix. Pros Ease of usage, great support staff! Cons Canada postal codes, regions, travel matrix needs to be updated, Unable to export IRU and Technician zip/postal codes, unable to expand all, unable to export Technician skills, unable to export the Technician/Selections, it can take up to 2 - 4 min to apply a Global Skill, unable to export all Global Skills. Review Source CM Cory M. Manager, Operation Applications Administration Security and Investigations Used the software for: 2+ years ### "Service Power and My Organization" October 5, 2016 4.0 Service Power has been a good group of individuals to work with, and the suite of applications is nice. Our particular business involves a level of granularity which I've felt SP often struggles with. For basic point to point routing, it's a good package and works well with our external systems. Pros Ease of use and setup Cons Better suited when used at the onset or when willing to restructure the business' data ahead of time Review Source DW Don W. National Service Manager Consumer Goods Used the software for: 2+ years ### "Excellent Support! Great SOFTWARE " November 15, 2016 5.0 We have used Service Power for the past 11 years. It does everything we need it to do. The one off questions or needs give the support team a chance to shine! Pros GUI and support Cons Additional cost of programming is always a frustrating component. Review Source CS Chris S. VP of the Customer Experience Used the software for: ### "Service Contractor Management" January 14, 2016 5.0 AIG has chosen ServicePower because of their connectivity to service management systems used by small contractors and their easy-to-use web interfaces for single truck operators. ServicePower also allows the contractor to share a single pool of availability with many service network administrators allowing all parties involved to make good appointment promises to the consumers they serve. Opportunities for development are mobile interfaces and use of geographical mapping software to manage work areas both which are in development. Review Source JL Johnny L. Owner Construction Used the software for: 2+ years ### "Great web site" October 5, 2016 5.0 Great way to file claims and get up to date on latest news and to be on top of everything going on in appliance repair Pros Everything Cons None Review Source tM tony M. Used the software for: ### "Product support" October 11, 2016 3.0 Stars are arbitrary (as were required fields). My experience is not with the actual product, but with the support of the product by the support team. Every time we have had queries, be they with new functionality or fixes to existing products, the support has been of the highest standard and has been turned around swiftly Review Source Similar Products Featured ## Related categories [Field Service Management](https://www.capterra.com/field-service-management-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.