Myeres

Myeres Online Reservations

3 / 5 3 reviews


Average Ratings

3 Reviews
  • 3 / 5
    Overall
  • 3.5 / 5
    Ease of Use
  • 3.5 / 5
    Customer Service

Product Details

  • Starting Price
    $29.00/month/user
  • Deployment
    Cloud, SaaS, Web
  • Support
    Business Hours

Vendor Details

  • Myeres
  • www.myeres.com
  • Founded 1999
  • United States

About Myeres Online Reservations

Calendar based online reservations for the hotel industry and Template Websites for $399


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Myeres Online Reservations Features

  • Activities Booking
  • Booking Notes
  • CRM
  • Guest Management
  • Multiple Rate Plans
  • Online Booking
  • Payment Processing
  • Promotions Management
  • Revenue Management
  • Single / Group Reservations
  • Third Party Booking

Myeres Online Reservations Reviews Recently Reviewed!

I use this booking engine and website service for a medium size hotel

Nov 15, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: Relatively easy to build rates, promos and specials, load and manage inventory. Support staff is very helpful and friendly. Has an interface with Siteminder.

Cons: Does not interface with Skytouch PMS. Unable to close rates on certain dates if built in the "Basic Rates" category...they must be built in specials or promos.

What happened to Customer Serv? I was hung up on by the agent who refused to look up my reservation

Oct 18, 2016
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: I made 3 reservations via myerres.com. I got a bit concerned when I called the hotel specifically to inquire about my reservation and they didn't have it on file although I had email with confirmation number etc from meres.com. Becoming concerned I then tried to cancel my reservation via their website after logging in (and viewing my reservation) and booking through a more common site such as Hotel.com. Once logged in and attempting to cancel, I got a msg from their website stating it was unable to cancel (with clear script from their website stating I have 24 hrs to cancel before arrival date).

I then became concerned and called the number listed on their website. I received the worst customer service experience I have ever encountered. I spoke with a male asking him why I couldn't cancel my reservation and he kept insisting I must be outside of the cancellation window (my travel wasn't for another 3.5 weeks). I asked him to please pull up my 3 reservations and he continued to scream at me at through the phone that I was "outside my cancellation window" and he wouldn't even look up my reservation. He then proceeded to hang up the phone on me and wouldn't answer back once when I attempted to call back. If you want shady service and shitty customer service then book via MyeRes.com. If you expect customer service or at least want the individual on the other end of the phone to at least pull up your reservation then I suggest you go somewhere else. I'm sorry I was just asking for confirmation my reservation and wanted some customer service.

Great Software and Customer Service

Jan 20, 2010
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: Easy Company to work with along with Great Website Design. The online Reservations have helped to generate over $300,000 online in sales

Cons: No Cons good system

Overall: Greap product and customer service