Who Uses This Software?

DocuWare serves thousands of organizations in all industries across a range of departments, including finance and accounting, human resources, legal and more.


Average Ratings

33 Reviews
Ease

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • DocuWare
  • www.docuware.com
  • Founded 1988
  • United States

About DocuWare

Office automation solutions that deliver smart digital workflow and document control, setting a new pace for worker productivity and business performance. Flexible integration, mobile and #1 east of use with zero-compromise cloud services recognized as best-fit for digitizing, automating and transforming key processes with over 175,000 satisfied users.


DocuWare Features

  • Collaboration Tools
  • Compliance Tracking
  • Document Archiving
  • Document Assembly
  • Document Indexing
  • Document Retention
  • Electronic Signature
  • File Recovery
  • File Type Conversion
  • Offline Access
  • Optical Character Recognition
  • Version Control

DocuWare Reviews Recently Reviewed!


The Best Tool for Electronic Document Management

Oct 11, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I use and manage DocuWare in the company where I work, it has an incredible administration tool, allowing you to create multiple access profiles, with rules for viewing and writing, allows you to create several file trays for separation and organization of them, among others features. Already for the end user of the company, the graphic interface of the Web part is very easy to understand, without a lot of unnecessary information, after only what the user needs to filter and find their documents. Importing documents into DocuWare is another fantastic thing, you can do this by simply printing the document through the DocuWare printer, a supplement that sends the document directly to the user's default tray, or to a certain tray if rules are created for it. You can also import documents into DocuWare simply by placing them in a certain pre-defined folder, which is monitored by the system and automatically imports as soon as a document is placed there. There is also the possibility of using scanners to scan physical documents, as you can also manually import the documents already scanned into DocuWare.

Cons: Regarding the tool I have nothing to complain about, but the support leaves something to be desired, DocuWare's own support takes some time to answer simple questions at times, but it has a vast documentation that can be used to remedy various types of doubts , often solving simpler problems without having to open a call for support.

Investing in DocuWare was a good decision. It provides affordable value to our organization.

Jun 19, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: One of the big reasons our DocuWare roll out was such a success was because our IT vendor worked with us to develop a training and implementation `ramp-up approach that allowed us to continually roll out the solution to our departments. DocuWare has saved us weeks of time, in terms of finding needed information.

We like that DocuWare is very customizable in how we are able to store documents. We also like that it provides a shared vault that everyone can pull from, ensuring consistency in document use.

Cons: We feel DocuWare. although we like the product, is not particularly intuitive. Users need a good training to get full use from the program.

Overall: Efficiency, cross-department training and use, ability to archive documents we're required to maintain and reduce storage, ability to limit access to specific documents.

Capterra loader

DocuWare has leapfrogged the competition

Aug 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: DocuWare has become the most feature-rich, combined document management and intelligent data capture solution available today. Affordably priced and fully customization. The preconfigured Kinetic solutions for invoice processing and employee management allow users to get up and running in a matter of days.

Cons: The cloud based offering needs to provide concurrent user licenses.

Overall: We have use DocuWare for our order processing and accounts payable for nearly 10 years. Over that time, DocuWare has evolved to keep pace with our business and has exceeded our expectations.

Vendor Response

by DocuWare on September 17, 2018

Thank you so much for taking the time to review DocuWare. We appreciate hearing from a long-time customer. We designed our cloud licensing model to meet a broad range of customer needs. We will take your feedback into consideration. You can reach out to us with further suggestions at customer.feedback@docuware.com.

Local support is excellent. They go above and beyond. DocuWare is very end-user friendly.

May 16, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: End-users typically have no trouble using the software and pick it up intuitively. Adding documents to the repository and retrieving them after is a breeze.

Cons: As an administrator, I find the management interface to be convoluted and difficult. So convoluted, in fact, that if you don't work with the interface on a very frequent basis you will find yourself struggling to perform most configuration changes. Knowing where to change something -- even which interface to use to change something -- is difficult. Why is there an administration area that is not web-based, and then workflow management is web-based, etc.? All management functions should be in a common interface, with a common look and feel. That's simply not the case here.

Overall: Document management is a breeze.

Capterra loader

Docuware

Sep 27, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: We use Docuware as our online filing cabinet. Anything you need to know about an order, you can find in Docuware (as long as it is scanned in and updated accordingly).

Cons: Sometimes items are not uploaded in a timely fashion and/or not linked to the packet.

Overall: I like having the access to all of our orders at my fingertips. I wish more coworkers used this, instead of picking up the phone or emailing me for information. They can find it all in this online filing cabinet called Docuware.

Vendor Response

by DocuWare on December 02, 2018

Thank you so much for taking the time to write the review. Experiencing slow upload speeds is not typical. We want to better understand your issues so that we can offer the appropriate assistance. Please reach out to us at customer.feedback@docuware.com. We would appreciate the opportunity to work with you to improve your experience with our solution.

DocuWare converted our paper A/P process into a smooth online workflow.

May 24, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The DocuWare consultant tailored the product to our specific needs. We incorporated many validations and lookups across to the target ERP system (SAGE). The Intellix learning OCR feature was impressive and lived up to the sales pitch, recognizing differences in our vendor base that were surprising (example - some vendor provided dates in mm/dd/yyyy and others presented in dd/mm/yyyy - but DocuWare learned the difference and converted as needed).

Cons: We did not build enough tracking/audit fields at the onset, upon hindsight. Doing it again, I would have a tracking field on who owns the document - so as to always be able to export a file of all open WIP documents and know to whom that they belong.

Overall: Our growth is very healthy, so this allowed us to automate and electronically store our documents without adding more space for file cabinets and hold off on hiring additional employees for a period of time.

Documented Docuware Success Story

Jan 11, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Functionality, ease of use, and very small learning curve.

Cons: I have no adverse thoughts.

Overall: As a Docuware client for over 15 years I have seen this product evolve. We have utilized this program to scan, index and search real estate title documents. From our first use we knew this product was going to revolutionize our title company and it has done this without any loss of productivity and, in fact, has saved manpower and storage dollars. From the moment we created our first "cabinet" with one entry till now where we house over 40 million images that are accessed by personnel from all our locations, we experience exceptional response time and absolutely no "down time". I highly recommend this product to anyone in the title industry.

Recommendations to other buyers: We are available to discuss with anyone trying to decide which software works best for them.

Talbot Marketing

Jan 11, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Ease of Use & improvements to our Processes

Overall: 'Overall, the number of documents we print has been reduced by 90% as electronic processes have been put in place. More significant than our cost or environmental savings is our ability to ensure orders are being processed in a timely manner and accounts payable invoices are being processed efficiently. Our Return on Investment was achieved in less than one year, but we saw immediate improvement in our customer service with our new ability to quickly place orders and address issues that may arise. DocuWare gave us real-time transparent processes and seamless information flow between departments. We are very happy with DocuWare and couldn't live without it.'

Recommendations to other buyers: We would never go back

support & implementation teams are very responsive! Love this system...great for internal control!

May 16, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Once this system is set up to follow the approval / processing flow, the system is seamless. Nobody can forge a supervisor's approval. There are never any lost invoices as they all are scanned into Docuware and follow the pre-established process. We are more easily able to trace transactions do the source documents. Our auditors love it!

Cons: You have to call support to have a new user set up or cancel the rights of a user. Also, if a user closes the software by clicking the "X" in the upper right hand corner vs. officially logging off, it locks up the license and blocks the ability for another person to log in.

I took over the Docuware administration for my company. The learning curve was steep, but worth it!

May 16, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It allowed my company to get rid of @ 80% of it's paper records! It collated the old files into a common user interface (per department) that allows anyone to use it and find stuff quickly and easily!

Cons: The one thing I think is missing (and this has been recorded) is that the "fat" client has been removed from the software. As an administrator, I made frequent use of the fat client.

Overall: Organization, shedding of old paper records (which made it easy to relocate).

We researched document managing programs, Docuware is by far the best program available! WE LOVE IT!

Oct 19, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Simplicity, Thorough, and Value these are some words that come to mind about the Docuware program. We are in the process of "managing" 17 years worth of document. Through Docuware we are able to "spider web link" our Bill of Ladings to our Packing Slip to our PO's to our Invoices (AP) to our Customer Invoices (AR) to the SDS sheets to the Certification of Standards documents our customers require. This program has reduced hours of research in paper files to minutes in the program search fields. That's not even the best part! Exceptional Service! We had one minor issue when we first implemented the program within one small area, we contacted our local representation (Les Olson Company) they in return setup a conference call with Docuware with in 48 hours a resolution to the issue AND fixed. I have not had an issue since. My company and I are extremely pleased with Docuware and what it accomplishes.

Great Document Archival!

May 24, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Web based software. Works with almost any device. Complies with our strict security standards. The software is very flexible and easy to use.

Cons: Cost, It costs money and isn't free. But you get what you pay for. Seriously the software is an awesome buy.

Overall: Document Archive.

Good Software

Nov 29, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: - good software to store company's documents

- easy access in searching specific documents

Cons: - at this moment of time their is nothing bad to say about this software

Overall: Docuware is a very easy software to scan and access reports. It's a place to store documents

Vendor Response

by DocuWare on December 02, 2018

Thank you so much for taking the time to review DocuWare. We appreciate hearing from our customers. We're so glad that your experience has been very positive. If we can be of help in the future, please contact us any time at customer.feedback@docuware.com.

Good software, easy to setup and use

Mar 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The capability of host documents in the cloud is one of the best things in this software and the user profile administration process too.

Cons: Some bugs in the task assigning process is the defect i identified in this software, i have some troubles with this function.

Vendor Response

by DocuWare on July 05, 2018

Thank you so much for taking the time to review DocuWare. We appreciate hearing from our customers. If you need help in fine-tuning your business processes please reach out to your DocuWare Partner who can assist you with effective assignment of workflow tasks.

You can also contact us at any time with suggestions at customer.feedback@docuware.com.

No complaints. Great product!

May 17, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: That it connects to my email account, as well as, other software for ease of use. If confused about setup they processes are easy to figure out.

Overall: We were able to confidently go paperless.

Improved Service

May 30, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: The relationship with our vendors has improved because we now have a consistent and reliable way to communicate order information. We've found that better vendor relationships support better customer service.

The breadth of features has also allowed us to improve information flow with our customers.

Cons: To fully leverage the features of the product we did need to develop owners inside the business who could trouble shoot and fine tune solutions. As is often the case, the more expert the user the more powerful the tool.

Overall: Improved information flow with customers and with suppliers. Also, greatly simplified locating documents.

So far our experience with DocuWare has been very positive. It has been a great help!

May 24, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: It's ease of use is the largest PRO! We have our entire shop (35+people) using the software and the fact it is so user friendly is simply excellent!

Cons: At times we wish there were more sort options and export options. but overall it is a very good product!

Amazing, organized and completely simple. Even the transition from our old system was flawless.

May 22, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Customized and user friendly. So easy to teach new users, so many shortcuts and completely organized. I love it!

Docuware act as a 'holding place' for invoices...I am still evaluating how I feel about it.

Feb 06, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money

Pros: Docuware allows you to store all invoices. This applies for all users within our department, so assisting with invoice processing and coding while someone who may be out of the office can be easily accomplished...there is no need to exchange passwords etc. Also, searching for an invoice you may not be sure you received or not is simple.

Overall: I was not immediately on board when the company began using Docuware... it felt redundant as if you were handling the invoice more than once. I am currently a user and becoming more and more used to the many tools and drop down boxes offered. It does do a lot, that much I will say.

Vendor Response

by DocuWare on March 22, 2018

We appreciate your feedback. DocuWare is feature-rich so it can adapt to any organization¿s processes. As part of the system design, we establish a streamlined workflow that minimizes the amount of time people spend on routine tasks. If you have suggestions for process improvements as you become more familiar with DocuWare, let your DocuWare Administrator know.

Easy to implement and use. We were up and running in a very reasonable time frame.

Sep 07, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: The system is user friendly and easy to learn. It has helped improve our efficiency in handling the accounts payable function by eliminating the need to move paper documents. It has also replaced paper document storage with imaged files which are much easier to work with both from a storage aspect as well as a research aspect.

Cons: At this point we have not had any issues with the system performance or capabilities. It is providing what we need for this function.

Overall: Improved efficiency and better document management.

Nice way to keep documents safe

May 22, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to use, runs in a browser, great searching capabilities.

Cons: Takes a bit to get used to the cabinet approach vs the windows explorer style of folders organization.

Overall: Safe way to store important documents and keep them organized and archived.

Good.

May 22, 2017
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: Functionality is great - makes searching for documents easy and easily and. Cloud based makes accessibility easier

Cons: Uploading documents and sorting are time consuming and difficult to get it done easily and effectively.

Jul 31, 2018
1/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality
Likelihood to Recommend: 1.0/10 Not
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Vendor Response

by DocuWare on August 09, 2018

Thank you so much for taking the time to write the review. We want to better understand your issues so that we can offer the appropriate assistance. Please reach out to us at customer.feedback@docuware.com. We would appreciate the opportunity to work with you to improve your experience with our solution.

Great software

Nov 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: You can keep your documents in one place, easy to access and use the documents

Cons: There is nothing I don't like at this moment.

Capterra loader

no more lost documents, no more folders on the desk

Aug 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that you can have the credit applications, and their digitized attachments identifying the contents by fields and add custom review stamps

Cons: the integration with the Ultimus system is difficult at first but then it works very well

Overall: It greatly facilitates the analysis of documents, since being digital and being in the cloud, you can consult them at any time

Vendor Response

by DocuWare on September 17, 2018

Thank you so much for taking the time to review DocuWare. We're happy to hear that DocuWare improved your credit application process and facilitated your integration with your business process management software. You can reach out to us at

Going strong for almost a decade!

Jan 15, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: We implemented DocuWare back in July of 2007 and never looked back. I cannot say enough about how much efficiency this software has brought to my firm. My staff loves using it and raves about how easy it is to understand after an hour or two of training. We can respond to client inquiries within seconds based on DocuWare's excellent search criteria and speedy database. We couldn't be happier with our implementation and day to day use of this software!

Easy to use document management software

Feb 05, 2016
4/5
Overall

4 / 5
Ease of Use

5 / 5
Customer Support

Comments: One of our original purposes in implementing DocuWare was to make our move to a new building easier and move toward a paperless office. That was accomplished, but the real benefit we've seen is DocuWare's flexibility which allows each of our departments to use the software in very different ways expanding charitable income and helping us reach out goals.

Tons of bang for the buck!!

Apr 19, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Docuware is a reasonably priced document management system that can be tailored to small or large organizations. Ease of learning and use made it easy for even veteran employees to become invested in the product. We couldn't be more pleased.

A user friendly application with plenty of flexibility and capability.

Feb 18, 2016
4/5
Overall

4 / 5
Ease of Use

4 / 5
Customer Support

Comments: We use this software all day long in document imaging. We are a high volume user. Being able to sort and relocate columns of information to personal preferences is a huge improvement over previous versions. We are currently using version 6.6.

Seriously Great Document Management Software

May 12, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Really impressed by DocuWare. Year on year the software has improved and now represents simply amazing value for money. We looked at many systems closely but DocuWare proved to offer the best functionality vs cost.

DocuWare so is easy to use

Feb 11, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: I use DocuWare every day; it's easy to use and saves me a ton of time since the info I need is at my fingertips and not on paper. As a Supervisor, any time saved means I can work on bigger projects.

Great Document Management Software

Mar 29, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Quick and easy to store customer documents and perform quick search of customer data when we need it on demand. Also great to take a picture and scan in a document from the field.

Sep 28, 2017
5/5
Overall