Essentials
- Bay Master Editor
- Everyday Reporting
- Full History
- Integrated Payments
- Credit Card Processing
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Pros
It is the best program for the money out there. It is a low overhead software that can run fast on older machines.
My experience has been one of the best investments in our business after over 30 years.
Cons
Using the cloud will be a disaster identity theft, theft of intellectual property and not being able to access the program when the internet crashes will be some of the problems.
The new vehicle selection menu is terrible compared to the old full screen version, it's bad enough we don't even use it when booking appointments any more.
"pros cons"
Overall: 1 Accurate computation. 2. clarity of a printed R.O.. 3. Sales tax. canned jobs are not easy to make.
Pros: At the price it is the best value of any program out there. customer support is second to none.
Cons: 1. Using the mouse is a waste of valuable time. 2 Entries should be able to be made with other keys alt p parts, alt l labor etc. canned jobs need to be able to be added while in a work order. 3. Archives do not go back far enough. 4. Bay Master has been around long enough that it should incorporate payroll, including draws and payroll taxes. Emulating a DOS based program would bring stability, it makes odd errors like switching customers and dates. Using the cloud will be a disaster identity theft, theft of intellectual property and not being able to access the program when the internet crashes will be some of the problems.
"Just ok"
Overall: I would not sign up for baymaster to use it if I was starting over today. The whole system goes down every few months, which doesn't sound like a huge deal but it is. I don't know a single shop who has their system go down at all ever. It is just not a very reliable program.
Pros: It works as it should sometimes. But it has enough issues to make it frustrating.
Cons: While the online version is faster and more stable than the old cloud version, it still has issues. We are constantly locked out of tickets. Official built us an option to force tickets to unlock, and even that still will not work at times and we won't be able to get into a ticket from any computer. Not even the one that the system says is in it. The system often goes down during the day when we are busy and it completely handicaps us. The new vehicle selection menu is terrible compared to the old full screen version, it's bad enough we don't even use it when booking appointments any more. Customer information should be automatically capitalized. It would be good if quotes would carry forward to a customers new invoice even if the EOD report hasn't been done on their old one. Sometimes customers pick up their vehicle and call back later that day to book in for the work to be done. Then the quote you made is still on the old paid invoice and you can't get it to show up on the new one and you have to build it all over again. The printing is a pain. Every few weeks a random computer will stop printing baymaster tickets and we have to get support to fix the printing issue.
Vendor Response