# RealGreen Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is RealGreen the right Lawn Care solution for you? Explore 148 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/78106/Service-Assistant/reviews --- RealGreen 3.9 (148) [View alternatives](https://www.capterra.com/p/78106/Service-Assistant/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of RealGreen Ease of use 3.9 Customer Service 3.7 ## Pros and Cons in Reviews Intuitive and accessible interface 88% positive reviews out of 24 Most reviewers describe ease of use as a key benefit, highlighting straightforward navigation and simple workflows. Frequent technical problems and outages 82% negative reviews out of 40 Most reviewers report bugs and issues, citing regular glitches, crashes, outages, and frustrating technical instability. Veronica F. office manager, 11 - 50 employees. "We have had a lot of outages/crashes this year that had caused our office a lot of catch up work." ## Showing most helpful reviews Showing 1-25 of 148 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jennifer P. Administrator Hospitality Used the software for: 1-2 years ### "RealGreen2025" February 2, 2025 5.0 Pros Fairly user friendly, most things are intuitive for the user Cons There are a lot of different ways to get to things/do things in SA5 Review Source Response from WorkWave February 11, 2025 Thank you for your feedback of RealGreen! jO jamie O. Customer Service Director Environmental Services Used the software for: 2+ years ### "RealGreen Review" February 3, 2026 5.0 We have been with RealGreen for years now and always resorted back to this software over competitors Pros What I like most about RealGreen is that it is easy to use and everything is laid out in front of you Cons What I like the least about Real Green is not being able to schedule one job over multiple days. We do some projects that take several days and need to be able to clock in and out of tickets without completing them. Switched from [Aspire](https://www.capterra.com/p/161544/Aspire/) Aspire is too detailed and anything you want to use is hidden and behind too many screens Review Source Response from WorkWave February 23, 2026 Hello and thank you for sharing your experience with RealGreen. We have taken note of your comments as we continue to be the best partner for you and your business. -WorkWave TB Tyler B. Manager Environmental Services Used the software for: 2+ years ### "Honest review of realgreen since workwave took over. " May 9, 2026 1.0 The overall experience with realgreen has be sub par. Getting answers is like pulling teeth. Pricing always is going up and they make you do updates to your techs app all the time which cause downtime in the field. Pros The SA4 and old mobile app was great simple and well run. The app works good for 60% of the time and is decent. Decent security. Cons Tech support is terrible, cant get ahold of account managers, New SA5 and new mobile live 2.0 app is very clicky and hard to manage. Techs are forced to be on there phone or tablets more and the price is skyrocketing. Very frustrating for the outrageous price. Pulling invoices and route are some of the hardest and most painful things every morning. The routing system is very bad. Realgreen charges you for every email that you send!! Review Source VR Verified Reviewer Administrative Assistant Environmental Services Used the software for: Less than 6 months ### "Do not waste time or money on this!" April 13, 2026 1.0 Poor! I fell for the sales demo. I asked a ton of questions up front and along the way. So many questions I would not have known to ask until starting up. Pros Trainers were nice. They were professional and kind. Dynamic routing and measuring property options were enticing, and potentially useful (if the rest of the software worked). Cons Product sold was not product received. $6782 dollars spent, completely unable to use it. Not only does the software not do some of the things they say it will, some of the features and processes are a bit antiquated. Review Source Response from WorkWave April 17, 2026 Thank you for your feedback, it is extremely valuable to us. I will be sure to pass it along to the team. AR Aniston R. Customer Service Environmental Services Used the software for: 2+ years ### "RealGreen Review" February 3, 2026 4.0 I have had a good experience with realgreen, there are times with functions will not work and it can be frustrating Pros It is simple to use and I feel like many people can get the hang of it. Everything is always right in front of you. Cons There are some features that I would like to have. After the conference I have learned about the texting features which I am excited for. Switched from [Aspire](https://www.capterra.com/p/161544/Aspire/) We wanted to move back to moving RealGreen after realizing it was more beneficial for our company Review Source Response from WorkWave February 23, 2026 Hello and thank you for sharing your experience with RealGreen. We are happy to hear you found Customer Conference informative and exciting! We've taken note of your comments as we continue to make RealGreen a valuable partner to your business. -WorkWave JK Justin K. owner Chemicals Used the software for: Less than 6 months ### "Not for me" March 3, 2025 2.0 Way to complicated for something you can't use without spending the day in the office on the phone with customers. Pros Routing and tracking of applications is pretty wicked and seems simple, being able to select jobs and get quick pricing is kinda cool too. Problem is we didn't get to use any of due to all the other issues. Cons Very expensive CRM that cant do what a CRM should do: Cant send an estimate - very simply put you cannot send an email or text with an estimate. (This is mind blowing but it gets worse.) Can't send an invoice - Honestly I wish this wasn't true. There is nowhere you can click and send a customer an invoice. You have to call and take a payment over the phone, or use the CAW (customer portal, that's the next issue) CAW Portal - Customers cant login without customer numbers or other issues, you have to send them a link manually for them to get setup. If they want to pay online this is the only option (that doesn't work) and the balance isn't correct, the discounts are not applied correctly, or better yet they have a list of services they are signed up for cant pay for all of them at once only maybe 1 or 2 on the list they could pay. Basically you have to call them to manually take payment. Switched from [Jobber](https://www.capterra.com/p/127994/Jobber/) False promises and better scheduling applications Review Source Response from WorkWave March 5, 2025 Hi Justin - thank you for taking the time to share your experiences. We have noted all of your comments as we work to make RealGreen the best partner to you and your business. Please contact Support for any immediate concerns: (800) 762-0301. Thank you, WorkWave BS Brandon S. Office Manager Consumer Services Used the software for: 2+ years ### "It does the job " February 4, 2025 4.0 It’s been overall pretty good. I consider it a love hate relationship. Does what it needs to do, to be able to function but sometimes can be frustrating not being able to change settings for specific situations. Pros Ease of use. Pulling reports and adding customers/programs is simple. Cons Lack of some functions. Some reports don’t provide data needed by setting parameters. Usually requires flagging accounts. Some reports seem inaccurate Alternatives considered [FieldRoutes](https://www.capterra.com/p/146076/FieldRoutes/) Reason for choosing RealGreen Already acclimated to it and circumstances prevented us from being able to change. Review Source Response from WorkWave February 11, 2025 Thank you for your feedback. We have taken note of your comments as we work to be the best partner to you and your business. -WorkWave JG Jamey G. Manager Chemicals Used the software for: 2+ years ### "Real green needs an overhaul " February 3, 2025 2.0 Stressful and unacceptable the quality of the product and support had become terrible Pros when it worked and if you had an issue they would fix it and tech support knew more about it than I did Cons Everytime they improve something it never works and leaves off options we used to have Alternatives considered [Spraye](https://www.capterra.com/p/238754/Spraye-Software/) Reason for choosing RealGreen The option for adding on service that integrate Review Source Response from WorkWave February 11, 2025 Thank you for your feedback. We have taken note of your comments as we work to be the best partner to you and your business. -WorkWave JA Jesse A. Lawn Care Technician Consumer Services Used the software for: 2+ years ### "An Honest Review" February 2, 2025 5.0 5 stars for ease of access and use they just need to fix mobile live and update the AMA platform it feels outdated Pros Great tech support and awesome speakers. Very informative and thorough Cons Mobile live shut downs are a pain! Please fix this! Switched from [Service Autopilot](https://www.capterra.com/p/122075/Service-Autopilot/) I liked service assistant more. Ease of access Review Source Response from WorkWave February 11, 2025 Thank you for your feedback of RealGreen! We have taken note of your comments as we continue working to be the best partner for you and your business. -WorkWave HL Hollis L. Owner Diagnostic Specialist Consumer Services Used the software for: 1-2 years ### "Real Green " February 2, 2025 4.0 It has honestly been a little frustrating through implementation but ha Pros Learning about prepay letters and forms was helpful Cons The overall cost seems to outweigh the benefit. Alternatives considered [Spraye](https://www.capterra.com/p/238754/Spraye-Software/)[Jobber](https://www.capterra.com/p/127994/Jobber/) Reason for choosing RealGreen Originally it was the pricing and user reviews but now we are considering using sprayed instead based off of reviews and pricing increases Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Needed a software geared more towards what we do for work. Review Source Response from WorkWave February 11, 2025 Thank you for your feedback on RealGreen. We are constantly working to be a strong partner for your and your business. LC Lexi C. Admin and sales Environmental Services Used the software for: Less than 6 months ### "WorkWave 2025" February 4, 2025 3.0 Pros There are a lot of integrations available Cons There seems to be a lot of fine tuning still that needs to happen- giving the customers more custom options in settings Switched from [Boss](https://www.capterra.com/p/235971/BossMS/) Ease of use and integration with other products available Review Source Response from WorkWave February 11, 2025 Thank you for your feedback. We have taken note of your comments as we work to be the best partner to you and your business. -WorkWave AL Alexa L. Office manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "Best in a lawn care industry" November 4, 2024 4.0 Our companies been using it for 14 years and overall, we are very happy Pros That I can do everything almost in one platform. And if not, they partnered with some great people. Cons Sometimes tech-support cannot be very helpful Alternatives considered [Field Service Management](https://www.capterra.com/p/212692/GPS-Insight-Field-Service-Management/) Reason for choosing RealGreen Overall, at value for money. Can do everything in one product. Review Source Response from WorkWave November 11, 2024 Hi Alexa, thank you for your feedback on RealGreen. We are so happy you are finding success in our product. -WorkWave DB Dillon B. Branch Manager Facilities Services Used the software for: 2+ years ### "Pros and cons." February 3, 2025 5.0 I have been pleased with real green but always wanting more. In the last 4 years they have uped their game and it shows. Pros The ability to have all my business needs in one place. Cons That support ends on products that you are moving away from, while most users are still using that, and while the “new” product is not fully functioning. Review Source Response from WorkWave February 11, 2025 Thank you for your feedback. We have taken note of your comments as we work to be the best partner to you and your business. -WorkWave TD Tony D. Sales Manager Chemicals Used the software for: 2+ years ### "Real Green SA5" February 2, 2025 5.0 Real Green has been fantastic! Great program and customer service. Pros Best green industry program on the market hands down! Best scheduling/routing system. This makes scheduling hundreds of stops per day much more efficient. Cons Real green has a lot of quirks, but expect that is normal for software that does so much. Review Source Response from WorkWave February 11, 2025 Thank you for your feedback on RealGreen! We are so happy you are finding success with our product! - WorkWave CC Chris C. Owner Chemicals Used the software for: 2+ years ### "No support at all" November 27, 2024 1.0 No customer service at all. Real Green tech support is terrible Pros Real green is good for maintaining your customer base Cons Our company could utilize Real Green so much more if they had good customer support. When you call tech support most on the techs have no idea how to solve your issue. My account manager is new and has not helped us or retrieved information we have requested. All Real Green wants to do is send you short videos so you resolve issues your self. They raise their prices each year and charge for services that use to be included. They constantly market additional services to us when the can’t really manage the services they already offer. We are probably only utilizing about 50% of what the software could actually do. They are really good about billing you every month first of the month at 12 midnight. Money seems to be what drives Real Green not customer service. Review Source Response from WorkWave December 9, 2024 Hi Chris, thank you for your feedback. Customer satisfaction and success is a top priority at WorkWave. We have passed along your comments as we work to be the best partner for you and your company. Thank you, WorkWave NR Nathan R. Owner Consumer Services Used the software for: 2+ years ### "Real Green Review" February 3, 2025 4.0 Overall good experience, for the most part not many issues. Pros Efficiency and ease of use. One stop shop. Cons When problems arise, solutions are hard to find. Review Source Response from WorkWave February 11, 2025 Thank you for your feedback. We are so happy to be a partner to you and your business. -WorkWave CH Chris H. IT General Manager Farming Used the software for: 2+ years ### "Untapped potential " February 2, 2025 4.0 Good. Feel like there is so much more to learn and do for our company Pros It’s ability to do all kinds of things and help automate our business as much as possible Cons Trying to figure out how to do all these things to make sure we’re as efficient as possible Review Source Response from WorkWave February 11, 2025 Thank you for your feedback of RealGreen. We are here to help as you learn more about our products! -WorkWave SR Shawn R. Assistant Public Safety Used the software for: 2+ years ### "Would recommend " February 3, 2025 3.0 Good unless trying to rebrand your company Pros Easy to keep all customer info in 1 location Cons Hard to make company changes when your company does a rebrand Review Source Response from WorkWave February 11, 2025 Thank you for your feedback. We have taken note of your comments as we work to be the best partner to you and your business. -WorkWave SS Shivam S. IT Consultant Information Technology and Services Used the software for: I used a free trial ### "RealGreen: The Ultimate Solution for Green Service Contractors" February 25, 2025 5.0 It makes business tasks like scheduling and payments easier. The app and GPS save time. But, it can be hard to set up and learn at first. Pros It helps run a business easily with tools for scheduling, payments, and marketing. It saves time with the app and GPS. Everything is organized in one place. Cons Starting the system can be slow and tricky for new users. Review Source Response from WorkWave February 26, 2025 Thank you for your feedback of RealGreen! We will take your comments into account as we continue to make our products the best partner for your business. -WorkWave AK Abhishek K. Manager Information Services Used the software for: I used a free trial ### "Best application " June 30, 2025 5.0 This application this best and smooth running tool everything in one place best customer support team Pros The invoicing and billing process is very smooth, The best part of this application is you can find the leads and start selling and do the billing her only Cons Nothing find any difficulties in this CRM Everything working find and all the part is good not find any issues with this application Review Source Response from WorkWave July 7, 2025 Hello - thank you for your positive review of RealGreen! We are so happy to be a positive partner to you and your business. -WorkWave DC Danielle C. Office Manager Construction Used the software for: 6-12 months ### "LD1342 Honest Review of Real Green Support" November 9, 2024 5.0 There usually isn't a long wait to speak to a rep and they solve most of my problems rather quickly. The technicians are kind and mostly ready to help. Pros I like the simplicity of receiving answers to my problems. I really appreciate that the technicians are knowledgeable and get to my desired resolutions quickly. Cons I work late hours most days and the offices for Real Green close too early for my liking. The after hours staff seem to always be rude/not interested in helping, and I stopped calling after hours because my tickets were either not being addressed or they were being addressed much later than if I just called again during normal business hours. Review Source Response from WorkWave November 11, 2024 Hi Danielle, thank you for sharing your experiences with RealGreen. We've taken note of your comments as we strive to be the best partner for you and your business. -WorkWave GM Gary M. Office Support Chemicals Used the software for: Less than 6 months ### "Gary's RealGreen Experience" February 2, 2025 5.0 It was phenomenal because of the instructors and the easy interface. Pros The interface was easy to navigate and user friendly for new users such as myself. Cons The only con that I can think of is that when it comes to the notes for techs and customers, there are chances at times if not careful that clients can see tech notes they shouldn't. Review Source Response from WorkWave February 11, 2025 Thank you for your feedback of RealGreen! We are always working to be the best partner for you and your business and we have taken note of your comments. -WorkWave DS Devin S. Lead Customer Service Representative Environmental Services Used the software for: Less than 6 months ### "It Is Okay for Smaller Companies" February 5, 2025 3.0 Mostly positive with a few frustrations. Particularly with reports and customer communications. Pros User interface is easy to use and navigate. Cons The efficiency of certain aspects, like customer communications is behind. It always seems to have issues integrating with products it is supposed to integrate with. Review Source Response from WorkWave February 11, 2025 Thank you for your feedback! We are taking note of your comments as we work to be the best partner to you and your business. -WorkWave RV Rick V. President Construction Used the software for: 2+ years ### "SA5 is less user friendly the SA4" November 5, 2024 3.0 The transfer to SA5 has not been good and we are limited to what we can do in SA5. Pros It saves hours off time for routing and production. Cons SA5 does not allow us to do things that we did in SA4. It has been a frustrating experience. Now when we call into Real Green we do not speak to a technician, but rather a customer service rep who most times does not know how to fix the problem and has to call us back. 50% they never call back. Review Source Response from WorkWave November 11, 2024 Hi Rick, thank you for your feedback on RealGreen and SA5. We've taken note of your comments as we work to improve our systems and encourage you to contact support for any urgent needs (800) 762-0301. Thank you, WorkWave AM Ana M. Office Manager Consumer Services Used the software for: Less than 6 months ### "New to RealGreen" February 3, 2025 4.0 Pros Optimize routing, easy to create customer accounts. Cons Pretty new to RealGreen, so far really to use/understand Review Source Response from WorkWave February 11, 2025 Thank you for your feedback. We hope to be a positive partner for your and your business. -WorkWave Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.