--- title: "RealGreen Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is RealGreen the right Lawn Care solution for you? Explore 149 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/78106/Service-Assistant/reviews/" page_type: "reviews" language: "en" publication_date: "2026-09-28" --- RealGreen 3.9 (149) [View alternatives](https://www.capterra.com/p/78106/Service-Assistant/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 28th, 2026 # Reviews of RealGreen Ease of use 3.8 Customer Service 3.7 ## Pros and Cons in Reviews CH Carmen H Administrative AssistantEnvironmental Services, 2 - 10 employeesUsed the software for: Less than 6 months. “Dynamic routing and measuring property options were enticing, and potentially useful (if the rest of the software worked).“ April 13, 2026 TB Tyler B ManagerEnvironmental Services, 2 - 10 employeesUsed the software for: More than 2 years. “Tech support is terrible, cant get ahold of account managers, New SA5 and new mobile live 2.0 app is very clicky and hard to manage.“ May 9, 2026 PM Pranjal M Key Account Manager - EnterprisesInsurance, 201 - 500 employeesUsed the software for: I used a free trial. “I liked that it is an all-in-one platform which offers features like scheduling, routing and billing,etc.“ February 3, 2025 MS Missy S Customer service representativeChemicals, 11 - 50 employeesUsed the software for: More than 2 years. “Ie prepay letters not matching prepay amount, charging for each measuring license while also not offering a monthly license option. If a company has one measuring license, you should let them purchase a second one at a monthly rate.“ March 5, 2025 SS Shivam S IT ConsultantInformation Technology and Services, 11 - 50 employeesUsed the software for: I used a free trial. “It helps run a business easily with tools for scheduling, payments, and marketing.“ February 25, 2025 jo jamie o Customer Service DirectorEnvironmental Services, 51 - 200 employeesUsed the software for: More than 2 years. “What I like the least about Real Green is not being able to schedule one job over multiple days.“ February 3, 2026 JS Jaden S Office ManagerFishery, 2 - 10 employeesUsed the software for: More than 2 years. “What I like most is how it has helped our business grow and to schedule, invoice, and record services.“ February 3, 2025 MN Mark N PresidentConsumer Services, 2 - 10 employeesUsed the software for: More than 2 years. “I had been holding out moving to SA5 for a year because I heard of these issues from a friend who had already switched and wasn't happy with these 2 specific changes, He had already been asking the company to make these 2 upgrades for a year, and now I have been asking for a year, and still nothing.“ November 11, 2025 ## Showing most helpful reviews Showing 1-25 of 149 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jennifer P. Administrator Hospitality Used the software for: 1-2 years ### "RealGreen2025" February 2, 2025 5.0 Pros Fairly user friendly, most things are intuitive for the user Cons There are a lot of different ways to get to things/do things in SA5 Review Source Response from WorkWave February 11, 2025 Thank you for your feedback of RealGreen! jO jamie O. Customer Service Director Environmental Services Used the software for: 2+ years ### "RealGreen Review" February 3, 2026 5.0 We have been with RealGreen for years now and always resorted back to this software over competitors Pros What I like most about RealGreen is that it is easy to use and everything is laid out in front of you Cons What I like the least about Real Green is not being able to schedule one job over multiple days. We do some projects that take several days and need to be able to clock in and out of tickets without completing them. Switched from [Aspire](https://www.capterra.com/p/161544/Aspire/) Aspire is too detailed and anything you want to use is hidden and behind too many screens Review Source Response from WorkWave February 23, 2026 Hello and thank you for sharing your experience with RealGreen. We have taken note of your comments as we continue to be the best partner for you and your business. -WorkWave TB Tyler B. Manager Environmental Services Used the software for: 2+ years ### "Honest review of realgreen since workwave took over. " May 9, 2026 1.0 The overall experience with realgreen has be sub par. Getting answers is like pulling teeth. Pricing always is going up and they make you do updates to your techs app all the time which cause downtime in the field. Pros The SA4 and old mobile app was great simple and well run. The app works good for 60% of the time and is decent. Decent security. Cons Tech support is terrible, cant get ahold of account managers, New SA5 and new mobile live 2.0 app is very clicky and hard to manage. Techs are forced to be on there phone or tablets more and the price is skyrocketing. Very frustrating for the outrageous price. Pulling invoices and route are some of the hardest and most painful things every morning. The routing system is very bad. Realgreen charges you for every email that you send!! Review Source CC Chris C. owner Business Supplies and Equipment Used the software for: 1-2 years ### "Run from Real Green" July 28, 2026 1.0 Terrible, No tech support, account manager does not know how to operate the system. Do yourself a favor and run the other direction from this company. Check the BBB reviews you will see how much they care. Pros Nothing at all they only care about themselves not your business. They will not provide answers to your questions or support there product at all. Cons No customer service, Tech support in of no help at all, Account manager is nothing more than a salesperson. They lock you into a contract and when they fail, they expect you to still pay, this company should be investigated! All they care about is how much money they can get from you. RUN THE OTHER WAY FROM THIS COMPANY! I was with them for ten years because I thought there were no alternatives I went with another company and it's been a game changer for us. Review Source AR Aniston R. Customer Service Environmental Services Used the software for: 2+ years ### "RealGreen Review" February 3, 2026 4.0 I have had a good experience with realgreen, there are times with functions will not work and it can be frustrating Pros It is simple to use and I feel like many people can get the hang of it. Everything is always right in front of you. Cons There are some features that I would like to have. After the conference I have learned about the texting features which I am excited for. Switched from [Aspire](https://www.capterra.com/p/161544/Aspire/) We wanted to move back to moving RealGreen after realizing it was more beneficial for our company Review Source Response from WorkWave February 23, 2026 Hello and thank you for sharing your experience with RealGreen. We are happy to hear you found Customer Conference informative and exciting! We've taken note of your comments as we continue to make RealGreen a valuable partner to your business. -WorkWave JK Justin K. owner Chemicals Used the software for: Less than 6 months ### "Not for me" March 3, 2025 2.0 Way to complicated for something you can't use without spending the day in the office on the phone with customers. Pros Routing and tracking of applications is pretty wicked and seems simple, being able to select jobs and get quick pricing is kinda cool too. Problem is we didn't get to use any of due to all the other issues. Cons Very expensive CRM that cant do what a CRM should do: Cant send an estimate - very simply put you cannot send an email or text with an estimate. (This is mind blowing but it gets worse.) Can't send an invoice - Honestly I wish this wasn't true. There is nowhere you can click and send a customer an invoice. You have to call and take a payment over the phone, or use the CAW (customer portal, that's the next issue) CAW Portal - Customers cant login without customer numbers or other issues, you have to send them a link manually for them to get setup. If they want to pay online this is the only option (that doesn't work) and the balance isn't correct, the discounts are not applied correctly, or better yet they have a list of services they are signed up for cant pay for all of them at once only maybe 1 or 2 on the list they could pay. Basically you have to call them to manually take payment. Switched from [Jobber](https://www.capterra.com/p/127994/Jobber/) False promises and better scheduling applications Review Source Response from WorkWave March 5, 2025 Hi Justin - thank you for taking the time to share your experiences. We have noted all of your comments as we work to make RealGreen the best partner to you and your business. Please contact Support for any immediate concerns: (800) 762-0301. Thank you, WorkWave BS Brandon S. Office Manager Consumer Services Used the software for: 2+ years ### "It does the job " February 4, 2025 4.0 It’s been overall pretty good. I consider it a love hate relationship. Does what it needs to do, to be able to function but sometimes can be frustrating not being able to change settings for specific situations. Pros Ease of use. Pulling reports and adding customers/programs is simple. Cons Lack of some functions. Some reports don’t provide data needed by setting parameters. Usually requires flagging accounts. Some reports seem inaccurate Alternatives considered [FieldRoutes](https://www.capterra.com/p/146076/FieldRoutes/) Reason for choosing RealGreen Already acclimated to it and circumstances prevented us from being able to change. Review Source Response from WorkWave February 11, 2025 Thank you for your feedback. We have taken note of your comments as we work to be the best partner to you and your business. -WorkWave JG Jamey G. Manager Chemicals Used the software for: 2+ years ### "Real green needs an overhaul " February 3, 2025 2.0 Stressful and unacceptable the quality of the product and support had become terrible Pros when it worked and if you had an issue they would fix it and tech support knew more about it than I did Cons Everytime they improve something it never works and leaves off options we used to have Alternatives considered [Spraye](https://www.capterra.com/p/238754/Spraye-Software/) Reason for choosing RealGreen The option for adding on service that integrate Review Source Response from WorkWave February 11, 2025 Thank you for your feedback. We have taken note of your comments as we work to be the best partner to you and your business. -WorkWave JA Jesse A. Lawn Care Technician Consumer Services Used the software for: 2+ years ### "An Honest Review" February 2, 2025 5.0 5 stars for ease of access and use they just need to fix mobile live and update the AMA platform it feels outdated Pros Great tech support and awesome speakers. Very informative and thorough Cons Mobile live shut downs are a pain! Please fix this! Switched from [Service Autopilot](https://www.capterra.com/p/122075/Service-Autopilot/) I liked service assistant more. Ease of access Review Source Response from WorkWave February 11, 2025 Thank you for your feedback of RealGreen! We have taken note of your comments as we continue working to be the best partner for you and your business. -WorkWave HL Hollis L. Owner Diagnostic Specialist Consumer Services Used the software for: 1-2 years ### "Real Green " February 2, 2025 4.0 It has honestly been a little frustrating through implementation but ha Pros Learning about prepay letters and forms was helpful Cons The overall cost seems to outweigh the benefit. Alternatives considered [Spraye](https://www.capterra.com/p/238754/Spraye-Software/)[Jobber](https://www.capterra.com/p/127994/Jobber/) Reason for choosing RealGreen Originally it was the pricing and user reviews but now we are considering using sprayed instead based off of reviews and pricing increases Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Needed a software geared more towards what we do for work. Review Source Response from WorkWave February 11, 2025 Thank you for your feedback on RealGreen. We are constantly working to be a strong partner for your and your business. LC Lexi C. Admin and sales Environmental Services Used the software for: Less than 6 months ### "WorkWave 2025" February 4, 2025 3.0 Pros There are a lot of integrations available Cons There seems to be a lot of fine tuning still that needs to happen- giving the customers more custom options in settings Switched from [Boss](https://www.capterra.com/p/235971/BossMS/) Ease of use and integration with other products available Review Source Response from WorkWave February 11, 2025 Thank you for your feedback. We have taken note of your comments as we work to be the best partner to you and your business. -WorkWave MJ Matt J. VP of IT Executive Office Used the software for: 2+ years ### "SG/RG Review" February 4, 2025 4.0 We’ve had some bumps in the road this last year, but are stabilizing the relationship. Pros Flexible platform for our franchise system. Good customer service teams and friendly employees. Cons Data services are expensive and slow. Need more developers. Leadership needs to align on priorities. Lots of ala carte pricing adds up. Review Source Response from WorkWave February 11, 2025 Thank you for your feedback. We have taken note of your comments as we work to be the best partner to you and your business. -WorkWave ES Erica S. Corporate Office Manager Facilities Services Used the software for: 2+ years ### "Real Green 2025" February 4, 2025 5.0 I get all of my escalated issues taken care of, sometimes I have to wait for releases before a problem is fixed. I love that I have access to premier support. I love that some of Real Green I have come to know on a first name basis. Pros That I found something new from each class. Cons That there was so much packed into a short amount of time, I wish I had longer in some of the classes. Review Source Response from WorkWave February 11, 2025 Thank you for your feedback. We are very happy to be a partner to you and your business. -WorkWave JG Jason G. President Chemicals Used the software for: 2+ years ### "Real green" February 4, 2025 5.0 Your software is great! My company would be lost without it! Pros I have used for 20 years. I like the overall functionality and so many customizable options. Cons Sometimes the multiple ways and too many options make it challenging. Review Source Response from WorkWave February 11, 2025 Thank you for your feedback. We have taken note of your comments and are so happy to be a partner to you and your business. -WorkWave AM Amanda M. Customer management Consumer Services Used the software for: 2+ years ### "Over all a great system " February 4, 2025 5.0 Overall we have been happy with RealGreen. The move to sa5 was a big plus. The conferences are super fun Pros Ease of use and the support and partner integrations Cons Some issues that should be easy to fix seem to take forever to resolve Review Source Response from WorkWave February 11, 2025 Thank you for your feedback. We are very happy to be a partner to you and your business. -WorkWave NR Nathan R. Owner Consumer Services Used the software for: 2+ years ### "Real Green Review" February 3, 2025 4.0 Overall good experience, for the most part not many issues. Pros Efficiency and ease of use. One stop shop. Cons When problems arise, solutions are hard to find. Review Source Response from WorkWave February 11, 2025 Thank you for your feedback. We are so happy to be a partner to you and your business. -WorkWave CH Chris H. IT General Manager Farming Used the software for: 2+ years ### "Untapped potential " February 2, 2025 4.0 Good. Feel like there is so much more to learn and do for our company Pros It’s ability to do all kinds of things and help automate our business as much as possible Cons Trying to figure out how to do all these things to make sure we’re as efficient as possible Review Source Response from WorkWave February 11, 2025 Thank you for your feedback of RealGreen. We are here to help as you learn more about our products! -WorkWave SR Shawn R. Assistant Public Safety Used the software for: 2+ years ### "Would recommend " February 3, 2025 3.0 Good unless trying to rebrand your company Pros Easy to keep all customer info in 1 location Cons Hard to make company changes when your company does a rebrand Review Source Response from WorkWave February 11, 2025 Thank you for your feedback. We have taken note of your comments as we work to be the best partner to you and your business. -WorkWave LH Larry H. president Building Materials Used the software for: 1-2 years ### "lawn service" February 2, 2025 4.0 things are getting easier but there are alot of different aspects to sysrwm that arent easily figured out Pros we really love customer history able to route easily Cons in person training would have been so much nicer Review Source Response from WorkWave February 11, 2025 Thank you for your feedback. We have taken note of your comments as we work to be the best partner to you and your business. -WorkWave GM Gary M. Service manager Environmental Services Used the software for: Less than 6 months ### "The new guy" February 4, 2025 5.0 I am very new to RealGreen, therefore am taking it all in this week. I like the amount of support available and how friendly the entire staff has been. Pros Mostly user friendly. Lots of capabilities just need to understand where and what. Cons Being new to the system, I am not seeing a problem yet. I am on the production side of the business so might have feedback once more involved. Review Source Response from WorkWave February 11, 2025 Thank you for your feedback. We are always here to answer any questions as you learn more about RealGreen! -WorkWave GP Garrett P. Managing partner Accounting Used the software for: I used a free trial ### "Left Review " February 2, 2025 5.0 Pros It's ability to cover all aspects of business. Cons How hard it is to learn but there's alot to it so it's understandable. Review Source Response from WorkWave February 11, 2025 Thank you for your feedback of RealGreen. We are so happy to be your partner and that you are finding success with our products. -WorkWave PM Pranjal M. Key Account Manager - Enterprises Insurance Used the software for: I used a free trial ### "Comprehensive CRM and reporting tool" February 3, 2025 4.0 It's an invaluable tool for managing client accounts, streamlining communication and ensuring timely service delivery Pros I liked that it is an all-in-one platform which offers features like scheduling, routing and billing,etc. Also, offers robust CRM features, and provides detailed analytics and reporting. Cons Learning curve is steep and would require some time to learn for new users. There are some sync issues occasionally and customization options are also limited as compared to others. Review Source Response from WorkWave February 11, 2025 Thank you for your feedback. We are very happy you are finding success with our products. -WorkWave DC Danielle C. Office Manager Construction Used the software for: 6-12 months ### "LD1342 Honest Review of Real Green Support" November 9, 2024 5.0 There usually isn't a long wait to speak to a rep and they solve most of my problems rather quickly. The technicians are kind and mostly ready to help. Pros I like the simplicity of receiving answers to my problems. I really appreciate that the technicians are knowledgeable and get to my desired resolutions quickly. Cons I work late hours most days and the offices for Real Green close too early for my liking. The after hours staff seem to always be rude/not interested in helping, and I stopped calling after hours because my tickets were either not being addressed or they were being addressed much later than if I just called again during normal business hours. Review Source Response from WorkWave November 11, 2024 Hi Danielle, thank you for sharing your experiences with RealGreen. We've taken note of your comments as we strive to be the best partner for you and your business. -WorkWave ZA Zach A. Service Manager Chemicals Used the software for: 2+ years ### "Happy Customer" November 5, 2024 5.0 Overall, I am happy with it. I use it majority of the time on a computer, which is great. The only trouble I have is the few times a week when I use it on my phone which can be difficult at times. Pros I like how easy it is to use and the format in which it is laid out. Cons I don't like how difficult it is to use on my phone. Review Source Response from WorkWave November 11, 2024 Hi Zach - thank you so much for your feedback. We've taken note of your comments as we continue to make RealGreen the best partner for you and your company. -WorkWave RV Rick V. President Construction Used the software for: 2+ years ### "SA5 is less user friendly the SA4" November 5, 2024 3.0 The transfer to SA5 has not been good and we are limited to what we can do in SA5. Pros It saves hours off time for routing and production. Cons SA5 does not allow us to do things that we did in SA4. It has been a frustrating experience. Now when we call into Real Green we do not speak to a technician, but rather a customer service rep who most times does not know how to fix the problem and has to call us back. 50% they never call back. Review Source Response from WorkWave November 11, 2024 Hi Rick, thank you for your feedback on RealGreen and SA5. We've taken note of your comments as we work to improve our systems and encourage you to contact support for any urgent needs (800) 762-0301. 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