# RealGreen Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is RealGreen the right Lawn Care solution for you? Explore 148 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/78106/Service-Assistant/reviews

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RealGreen

3.9 (148)

[View alternatives](https://www.capterra.com/p/78106/Service-Assistant/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of RealGreen

Ease of use

3.9

Customer Service

3.7

## Pros and Cons in Reviews

CH

Carmen H

Administrative AssistantEnvironmental Services, 2 - 10 employeesUsed the software for: Less than 6 months.

“Dynamic routing and measuring property options were enticing, and potentially useful (if the rest of the software worked).“

April 13, 2026

MS

Missy S

Customer service representativeChemicals, 11 - 50 employeesUsed the software for: More than 2 years.

“Ie prepay letters not matching prepay amount, charging for each measuring license while also not offering a monthly license option. If a company has one measuring license, you should let them purchase a second one at a monthly rate.“

March 5, 2025

PM

Pranjal M

Key Account Manager - EnterprisesInsurance, 201 - 500 employeesUsed the software for: I used a free trial.

“I liked that it is an all-in-one platform which offers features like scheduling, routing and billing,etc.“

February 3, 2025

jo

jamie o

Customer Service DirectorEnvironmental Services, 51 - 200 employeesUsed the software for: More than 2 years.

“What I like the least about Real Green is not being able to schedule one job over multiple days.“

February 3, 2026

SS

Shivam S

IT ConsultantInformation Technology and Services, 11 - 50 employeesUsed the software for: I used a free trial.

“It helps run a business easily with tools for scheduling, payments, and marketing.“

February 25, 2025

BL

Benjamin L

OwnerConstruction, 2 - 10 employeesUsed the software for: Less than 6 months.

“Following this, I received a legal demand letter from the company's legal representation, requiring immediate payment or threatening further action.“

December 5, 2025

JS

Jaden S

Office ManagerFishery, 2 - 10 employeesUsed the software for: More than 2 years.

“What I like most is how it has helped our business grow and to schedule, invoice, and record services.“

February 3, 2025

MN

Mark N

PresidentConsumer Services, 2 - 10 employeesUsed the software for: More than 2 years.

“I had been holding out moving to SA5 for a year because I heard of these issues from a friend who had already switched and wasn't happy with these 2 specific changes, He had already been asking the company to make these 2 upgrades for a year, and now I have been asking for a year, and still nothing.“

November 11, 2025

## Showing most helpful reviews

Showing 1-25 of 148 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Jennifer P.  
Administrator  
Hospitality  
Used the software for: 1-2 years

### "RealGreen2025"

February 2, 2025

5.0

Pros

Fairly user friendly, most things are intuitive for the user

Cons

There are a lot of different ways to get to things/do things in SA5

Review Source

Response from WorkWave

February 11, 2025

Thank you for your feedback of RealGreen!

jO

jamie O.  
Customer Service Director  
Environmental Services  
Used the software for: 2+ years

### "RealGreen Review"

February 3, 2026

5.0

We have been with RealGreen for years now and always resorted back to this software over competitors

Pros

What I like most about RealGreen is that it is easy to use and everything is laid out in front of you

Cons

What I like the least about Real Green is not being able to schedule one job over multiple days. We do some projects that take several days and need to be able to clock in and out of tickets without completing them.

Switched from

[Aspire](https://www.capterra.com/p/161544/Aspire/)

Aspire is too detailed and anything you want to use is hidden and behind too many screens

Review Source

Response from WorkWave

February 23, 2026

Hello and thank you for sharing your experience with RealGreen. We have taken note of your comments as we continue to be the best partner for you and your business. -WorkWave

VR

Verified Reviewer  
Administrative Assistant  
Environmental Services  
Used the software for: Less than 6 months

### "Do not waste time or money on this!"

April 13, 2026

1.0

Poor! I fell for the sales demo. I asked a ton of questions up front and along the way. So many questions I would not have known to ask until starting up.

Pros

Trainers were nice. They were professional and kind. Dynamic routing and measuring property options were enticing, and potentially useful (if the rest of the software worked).

Cons

Product sold was not product received. $6782 dollars spent, completely unable to use it. Not only does the software not do some of the things they say it will, some of the features and processes are a bit antiquated.

Review Source

Response from WorkWave

April 17, 2026

Thank you for your feedback, it is extremely valuable to us. I will be sure to pass it along to the team.

AR

Aniston R.  
Customer Service  
Environmental Services  
Used the software for: 2+ years

### "RealGreen Review"

February 3, 2026

4.0

I have had a good experience with realgreen, there are times with functions will not work and it can be frustrating

Pros

It is simple to use and I feel like many people can get the hang of it. Everything is always right in front of you.

Cons

There are some features that I would like to have. After the conference I have learned about the texting features which I am excited for.

Switched from

[Aspire](https://www.capterra.com/p/161544/Aspire/)

We wanted to move back to moving RealGreen after realizing it was more beneficial for our company

Review Source

Response from WorkWave

February 23, 2026

Hello and thank you for sharing your experience with RealGreen. We are happy to hear you found Customer Conference informative and exciting! We've taken note of your comments as we continue to make RealGreen a valuable partner to your business. -WorkWave

BS

Brandon S.  
Office Manager  
Consumer Services  
Used the software for: 2+ years

### "It does the job "

February 4, 2025

4.0

It’s been overall pretty good. I consider it a love hate relationship. Does what it needs to do, to be able to function but sometimes can be frustrating not being able to change settings for specific situations.

Pros

Ease of use. Pulling reports and adding customers/programs is simple.

Cons

Lack of some functions. Some reports don’t provide data needed by setting parameters. Usually requires flagging accounts. Some reports seem inaccurate

Alternatives considered

[FieldRoutes](https://www.capterra.com/p/146076/FieldRoutes/)

Reason for choosing RealGreen

Already acclimated to it and circumstances prevented us from being able to change.

Review Source

Response from WorkWave

February 11, 2025

Thank you for your feedback. We have taken note of your comments as we work to be the best partner to you and your business. -WorkWave

JK

Justin K.  
owner  
Chemicals  
Used the software for: Less than 6 months

### "Not for me"

March 3, 2025

2.0

Way to complicated for something you can't use without spending the day in the office on the phone with customers.

Pros

Routing and tracking of applications is pretty wicked and seems simple, being able to select jobs and get quick pricing is kinda cool too. Problem is we didn't get to use any of due to all the other issues.

Cons

Very expensive CRM that cant do what a CRM should do: Cant send an estimate - very simply put you cannot send an email or text with an estimate. (This is mind blowing but it gets worse.) Can't send an invoice - Honestly I wish this wasn't true. There is nowhere you can click and send a customer an invoice. You have to call and take a payment over the phone, or use the CAW (customer portal, that's the next issue) CAW Portal - Customers cant login without customer numbers or other issues, you have to send them a link manually for them to get setup. If they want to pay online this is the only option (that doesn't work) and the balance isn't correct, the discounts are not applied correctly, or better yet they have a list of services they are signed up for cant pay for all of them at once only maybe 1 or 2 on the list they could pay. Basically you have to call them to manually take payment.

Switched from

[Jobber](https://www.capterra.com/p/127994/Jobber/)

False promises and better scheduling applications

Review Source

Response from WorkWave

March 5, 2025

Hi Justin - thank you for taking the time to share your experiences. We have noted all of your comments as we work to make RealGreen the best partner to you and your business. Please contact Support for any immediate concerns: (800) 762-0301. Thank you, WorkWave

JG

Jamey G.  
Manager  
Chemicals  
Used the software for: 2+ years

### "Real green needs an overhaul "

February 3, 2025

2.0

Stressful and unacceptable the quality of the product and support had become terrible

Pros

when it worked and if you had an issue they would fix it and tech support knew more about it than I did

Cons

Everytime they improve something it never works and leaves off options we used to have

Alternatives considered

[Spraye](https://www.capterra.com/p/238754/Spraye-Software/)

Reason for choosing RealGreen

The option for adding on service that integrate

Review Source

Response from WorkWave

February 11, 2025

Thank you for your feedback. We have taken note of your comments as we work to be the best partner to you and your business. -WorkWave

JA

Jesse A.  
Lawn Care Technician  
Consumer Services  
Used the software for: 2+ years

### "An Honest Review"

February 2, 2025

5.0

5 stars for ease of access and use they just need to fix mobile live and update the AMA platform it feels outdated

Pros

Great tech support and awesome speakers. Very informative and thorough

Cons

Mobile live shut downs are a pain! Please fix this!

Switched from

[Service Autopilot](https://www.capterra.com/p/122075/Service-Autopilot/)

I liked service assistant more. Ease of access

Review Source

Response from WorkWave

February 11, 2025

Thank you for your feedback of RealGreen! We have taken note of your comments as we continue working to be the best partner for you and your business. -WorkWave

HL

Hollis L.  
Owner Diagnostic Specialist  
Consumer Services  
Used the software for: 1-2 years

### "Real Green "

February 2, 2025

4.0

It has honestly been a little frustrating through implementation but ha

Pros

Learning about prepay letters and forms was helpful

Cons

The overall cost seems to outweigh the benefit.

Alternatives considered

[Spraye](https://www.capterra.com/p/238754/Spraye-Software/)[Jobber](https://www.capterra.com/p/127994/Jobber/)

Reason for choosing RealGreen

Originally it was the pricing and user reviews but now we are considering using sprayed instead based off of reviews and pricing increases

Switched from

[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)

Needed a software geared more towards what we do for work.

Review Source

Response from WorkWave

February 11, 2025

Thank you for your feedback on RealGreen. We are constantly working to be a strong partner for your and your business.

HH

Hillary H.  
Human Resources  
Consumer Services  
Used the software for: 2+ years

### "Best CRM for us !"

February 4, 2025

5.0

They are our main CRM and we appreciate them

Pros

Ease, user accessibility, keeping all of our clients in one place, sales in one place and great reports

Cons

Mobile live was slow for a while but they are getting it together and much better now

Alternatives considered

[HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)

Reason for choosing RealGreen

The synchronization with arborist, lawn and routint

Review Source

Response from WorkWave

February 11, 2025

Thank you for your feedback! We are so glad to be a partner to you and your business. -WorkWave

DB

Dillon B.  
Branch Manager  
Facilities Services  
Used the software for: 2+ years

### "Pros and cons."

February 3, 2025

5.0

I have been pleased with real green but always wanting more. In the last 4 years they have uped their game and it shows.

Pros

The ability to have all my business needs in one place.

Cons

That support ends on products that you are moving away from, while most users are still using that, and while the “new” product is not fully functioning.

Review Source

Response from WorkWave

February 11, 2025

Thank you for your feedback. We have taken note of your comments as we work to be the best partner to you and your business. -WorkWave

ES

Erica S.  
Corporate Office Manager  
Facilities Services  
Used the software for: 2+ years

### "Real Green 2025"

February 4, 2025

5.0

I get all of my escalated issues taken care of, sometimes I have to wait for releases before a problem is fixed. I love that I have access to premier support. I love that some of Real Green I have come to know on a first name basis.

Pros

That I found something new from each class.

Cons

That there was so much packed into a short amount of time, I wish I had longer in some of the classes.

Review Source

Response from WorkWave

February 11, 2025

Thank you for your feedback. We are very happy to be a partner to you and your business. -WorkWave

TD

Tony D.  
Sales Manager  
Chemicals  
Used the software for: 2+ years

### "Real Green SA5"

February 2, 2025

5.0

Real Green has been fantastic! Great program and customer service.

Pros

Best green industry program on the market hands down! Best scheduling/routing system. This makes scheduling hundreds of stops per day much more efficient.

Cons

Real green has a lot of quirks, but expect that is normal for software that does so much.

Review Source

Response from WorkWave

February 11, 2025

Thank you for your feedback on RealGreen! We are so happy you are finding success with our product! - WorkWave

CP

Crystal P.  
Gm  
Chemicals  
Used the software for: 2+ years

### "RG user conf review "

February 2, 2025

3.0

I’ve used it for over 10 years so I am able to navigate well

Pros

That I’m comfortable using it. Sa5 is easier to navigate than sa4

Cons

It has some weird quirks that you have to be creative and do some work around

Review Source

Response from WorkWave

February 11, 2025

Thank you for sharing your experience with RealGreen. We take careful note of all feedback so we can ensure we are providing the best services for you and your business. Thank you! - WorkWave

BG

Brian G.  
Owner  
Farming  
Used the software for: 2+ years

### "$500 Amazon gift card"

February 4, 2025

5.0

Very family oriented product and that is great

Pros

Product works very good and is better than any other options out tbere

Cons

It is very pricey and seems to sneakily increase often

Review Source

Response from WorkWave

February 11, 2025

Thank you for your feedback. We have taken note of your comments as we work to be the best partner to you and your business. -WorkWave

SR

Sandy R.  
Office Manager  
Construction  
Used the software for: 2+ years

### "Real green"

November 18, 2024

5.0

The team is very knowledgeable but that’s what they do and when we went to #5 it was completely different and hard to get use to

Pros

It is very reliable and keeps track of everything

Cons

I don’t think they should charge for the year end , to transfer to the next year it takes only about 1/2 hour and with this system they are always moving things and hard to fine everything for the year end and you only do it once I think that should be a part of the monthly fees we pay

Review Source

Response from WorkWave

November 27, 2024

Thank you for your feedback, Sandy. We have noted your comments as we work to be the best partner to you and your business. -WorkWave

RM

Reina M.  
Marketing Manager  
Consumer Services  
Used the software for: 2+ years

### "RealGreen is a valued member of our team."

February 3, 2025

5.0

Pros

I really like the industry specific tools for lawn care and how things are always evolving and improving.

Cons

Sometimes tech support can be difficult to reach.

Review Source

Response from WorkWave

February 11, 2025

Thank you for your feedback. We have taken note of your comments and are so happy to be a partner to you and your business. -WorkWave

FE

Fayth E.  
Scheduler  
Consumer Services  
Used the software for: 1-2 years

### "Workwave User conference 2025"

February 4, 2025

4.0

Good, I don't have anything negative to say abort RealGreen

Pros

The easiness to use, the help desk and training

Cons

Not really anything. I am still new and don't have anything negative to say.

Review Source

Response from WorkWave

February 11, 2025

Thank you for your feedback. We are happy to be a partner to you and your business. -WorkWave

RV

Rick V.  
President  
Construction  
Used the software for: 2+ years

### "SA5 is less user friendly the SA4"

November 5, 2024

3.0

The transfer to SA5 has not been good and we are limited to what we can do in SA5.

Pros

It saves hours off time for routing and production.

Cons

SA5 does not allow us to do things that we did in SA4. It has been a frustrating experience. Now when we call into Real Green we do not speak to a technician, but rather a customer service rep who most times does not know how to fix the problem and has to call us back. 50% they never call back.

Review Source

Response from WorkWave

November 11, 2024

Hi Rick, thank you for your feedback on RealGreen and SA5. We've taken note of your comments as we work to improve our systems and encourage you to contact support for any urgent needs (800) 762-0301. Thank you, WorkWave

LH

Larry H.  
president  
Building Materials  
Used the software for: 1-2 years

### "lawn service"

February 2, 2025

4.0

things are getting easier but there are alot of different aspects to sysrwm that arent easily figured out

Pros

we really love customer history able to route easily

Cons

in person training would have been so much nicer

Review Source

Response from WorkWave

February 11, 2025

Thank you for your feedback. We have taken note of your comments as we work to be the best partner to you and your business. -WorkWave

DL

DONATO L.  
Sales Manager  
Consumer Services  
Used the software for: 2+ years

### "Great program, little to dislike"

November 18, 2024

5.0

Positive and productive experience overall. Allowed me to effectively manage everything from sales to operations.

Pros

Like the streamlined customer creation and admin tools.

Cons

Dislike the lack of certain filters when creating reports.

Review Source

Response from WorkWave

November 27, 2024

Thank you for your feedback, Donato. We have taken note of your feedback and are so happy you are having a positive experience with our products. -WorkWave

AK

Abhishek K.  
Manager  
Information Services  
Used the software for: I used a free trial

### "Best application "

June 30, 2025

5.0

This application this best and smooth running tool everything in one place best customer support team

Pros

The invoicing and billing process is very smooth, The best part of this application is you can find the leads and start selling and do the billing her only

Cons

Nothing find any difficulties in this CRM Everything working find and all the part is good not find any issues with this application

Review Source

Response from WorkWave

July 7, 2025

Hello - thank you for your positive review of RealGreen! We are so happy to be a positive partner to you and your business. -WorkWave

JM

Josh M.  
Branch Manager  
Military  
Used the software for: 2+ years

### "Munie Greencare "

November 5, 2024

5.0

Awesome. Helped us get a crazy employee to quit.

Pros

Routing is great and helps get the right guys to the right place

Cons

Price……….but overall no issues and great service

Review Source

Response from WorkWave

November 18, 2024

Hi Josh - thank you for your feedback on RealGreen. We appreciate you taking the time and are happy to be a partner on your business journey! -WorkWave

SM

Scott M.  
Admin Assistant  
Consumer Services  
Used the software for: 6-12 months

### "Learning more "

February 2, 2025

4.0

Good so far but I’m still learning more and more.

Pros

The various options for service tracking

Cons

Minor options ie “acres” is not available

Review Source

Response from WorkWave

February 11, 2025

Thank you for your feedback of RealGreen. We have taken note of your comments as we continue working to be the best partner for you and your business. -WorkWave

ML

Michael L.  
Owner  
Chemicals  
Used the software for: 2+ years

### "SCAMMERS!!"

October 5, 2024

1.0

Awful! Spent $20,000 of my retirement money (my fault for being dumb enough to trust these people) and over the course of two years and constantly trying to get a hold of them I received not one single phone call!!! When I did get a hold of them every now and then, they really didn't care and mostly;y gave me the "we don't give guarantees" speech. I really wish I would have never signed a contract, when my new "account manager" called me and I told him I wanted out he had no problem with it and didn't have any interest in trying to make anything right. I wish I could sue for my money back, these people are thieves!!

Pros

The ideas that they are the best and only game in town.

Cons

The fact that they do NOT care! They basically stole $20,000 from me and could have cared less.

Review Source

Response from WorkWave

October 21, 2024

Customer satisfaction is a top priority here at WorkWave and we have passed along all of your comments. We advise you to contact our support team at (800) 762-0301 for further issues. Thank you, WorkWave

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