---
title: "RealGreen Reviews 2026. Verified Reviews, Pros & Cons | Capterra"
description: "Is RealGreen the right Lawn Care solution for you? Explore 149 verified user reviews from people in industries like yours to make a confident choice."
source_url: "https://www.capterra.com/p/78106/Service-Assistant/reviews/"
page_type: "reviews"
language: "en"
---

RealGreen

3.9 (149)

[View alternatives](https://www.capterra.com/p/78106/Service-Assistant/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated August 20th, 2026

# Reviews of RealGreen

Ease of use

3.8

Customer Service

3.7

## Pros and Cons in Reviews

CH

Carmen H

Administrative AssistantEnvironmental Services, 2 - 10 employeesUsed the software for: Less than 6 months.

“Dynamic routing and measuring property options were enticing, and potentially useful (if the rest of the software worked).“

April 13, 2026

TB

Tyler B

ManagerEnvironmental Services, 2 - 10 employeesUsed the software for: More than 2 years.

“Tech support is terrible, cant get ahold of account managers, New SA5 and new mobile live 2.0 app is very clicky and hard to manage.“

May 9, 2026

PM

Pranjal M

Key Account Manager - EnterprisesInsurance, 201 - 500 employeesUsed the software for: I used a free trial.

“I liked that it is an all-in-one platform which offers features like scheduling, routing and billing,etc.“

February 3, 2025

MS

Missy S

Customer service representativeChemicals, 11 - 50 employeesUsed the software for: More than 2 years.

“Ie prepay letters not matching prepay amount, charging for each measuring license while also not offering a monthly license option. If a company has one measuring license, you should let them purchase a second one at a monthly rate.“

March 5, 2025

SS

Shivam S

IT ConsultantInformation Technology and Services, 11 - 50 employeesUsed the software for: I used a free trial.

“It helps run a business easily with tools for scheduling, payments, and marketing.“

February 25, 2025

jo

jamie o

Customer Service DirectorEnvironmental Services, 51 - 200 employeesUsed the software for: More than 2 years.

“What I like the least about Real Green is not being able to schedule one job over multiple days.“

February 3, 2026

JS

Jaden S

Office ManagerFishery, 2 - 10 employeesUsed the software for: More than 2 years.

“What I like most is how it has helped our business grow and to schedule, invoice, and record services.“

February 3, 2025

MN

Mark N

PresidentConsumer Services, 2 - 10 employeesUsed the software for: More than 2 years.

“I had been holding out moving to SA5 for a year because I heard of these issues from a friend who had already switched and wasn't happy with these 2 specific changes, He had already been asking the company to make these 2 upgrades for a year, and now I have been asking for a year, and still nothing.“

November 11, 2025

## Showing most helpful reviews

Showing 1-25 of 149 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Jennifer P.  
Administrator  
Hospitality  
Used the software for: 1-2 years

### "RealGreen2025"

February 2, 2025

5.0

Pros

Fairly user friendly, most things are intuitive for the user

Cons

There are a lot of different ways to get to things/do things in SA5

Review Source

Response from WorkWave

February 11, 2025

Thank you for your feedback of RealGreen!

jO

jamie O.  
Customer Service Director  
Environmental Services  
Used the software for: 2+ years

### "RealGreen Review"

February 3, 2026

5.0

We have been with RealGreen for years now and always resorted back to this software over competitors

Pros

What I like most about RealGreen is that it is easy to use and everything is laid out in front of you

Cons

What I like the least about Real Green is not being able to schedule one job over multiple days. We do some projects that take several days and need to be able to clock in and out of tickets without completing them.

Switched from

[Aspire](https://www.capterra.com/p/161544/Aspire/)

Aspire is too detailed and anything you want to use is hidden and behind too many screens

Review Source

Response from WorkWave

February 23, 2026

Hello and thank you for sharing your experience with RealGreen. We have taken note of your comments as we continue to be the best partner for you and your business. -WorkWave

CC

Chris C.  
owner  
Business Supplies and Equipment  
Used the software for: 1-2 years

### "Run from Real Green"

July 28, 2026

1.0

Terrible, No tech support, account manager does not know how to operate the system. Do yourself a favor and run the other direction from this company. Check the BBB reviews you will see how much they care.

Pros

Nothing at all they only care about themselves not your business. They will not provide answers to your questions or support there product at all.

Cons

No customer service, Tech support in of no help at all, Account manager is nothing more than a salesperson. They lock you into a contract and when they fail, they expect you to still pay, this company should be investigated! All they care about is how much money they can get from you. RUN THE OTHER WAY FROM THIS COMPANY! I was with them for ten years because I thought there were no alternatives I went with another company and it's been a game changer for us.

Review Source

TB

Tyler B.  
Manager  
Environmental Services  
Used the software for: 2+ years

### "Honest review of realgreen since workwave took over. "

May 9, 2026

1.0

The overall experience with realgreen has be sub par. Getting answers is like pulling teeth. Pricing always is going up and they make you do updates to your techs app all the time which cause downtime in the field.

Pros

The SA4 and old mobile app was great simple and well run. The app works good for 60% of the time and is decent. Decent security.

Cons

Tech support is terrible, cant get ahold of account managers, New SA5 and new mobile live 2.0 app is very clicky and hard to manage. Techs are forced to be on there phone or tablets more and the price is skyrocketing. Very frustrating for the outrageous price. Pulling invoices and route are some of the hardest and most painful things every morning. The routing system is very bad. Realgreen charges you for every email that you send!!

Review Source

AR

Aniston R.  
Customer Service  
Environmental Services  
Used the software for: 2+ years

### "RealGreen Review"

February 3, 2026

4.0

I have had a good experience with realgreen, there are times with functions will not work and it can be frustrating

Pros

It is simple to use and I feel like many people can get the hang of it. Everything is always right in front of you.

Cons

There are some features that I would like to have. After the conference I have learned about the texting features which I am excited for.

Switched from

[Aspire](https://www.capterra.com/p/161544/Aspire/)

We wanted to move back to moving RealGreen after realizing it was more beneficial for our company

Review Source

Response from WorkWave

February 23, 2026

Hello and thank you for sharing your experience with RealGreen. We are happy to hear you found Customer Conference informative and exciting! We've taken note of your comments as we continue to make RealGreen a valuable partner to your business. -WorkWave

JK

Justin K.  
owner  
Chemicals  
Used the software for: Less than 6 months

### "Not for me"

March 3, 2025

2.0

Way to complicated for something you can't use without spending the day in the office on the phone with customers.

Pros

Routing and tracking of applications is pretty wicked and seems simple, being able to select jobs and get quick pricing is kinda cool too. Problem is we didn't get to use any of due to all the other issues.

Cons

Very expensive CRM that cant do what a CRM should do: Cant send an estimate - very simply put you cannot send an email or text with an estimate. (This is mind blowing but it gets worse.) Can't send an invoice - Honestly I wish this wasn't true. There is nowhere you can click and send a customer an invoice. You have to call and take a payment over the phone, or use the CAW (customer portal, that's the next issue) CAW Portal - Customers cant login without customer numbers or other issues, you have to send them a link manually for them to get setup. If they want to pay online this is the only option (that doesn't work) and the balance isn't correct, the discounts are not applied correctly, or better yet they have a list of services they are signed up for cant pay for all of them at once only maybe 1 or 2 on the list they could pay. Basically you have to call them to manually take payment.

Switched from

[Jobber](https://www.capterra.com/p/127994/Jobber/)

False promises and better scheduling applications

Review Source

Response from WorkWave

March 5, 2025

Hi Justin - thank you for taking the time to share your experiences. We have noted all of your comments as we work to make RealGreen the best partner to you and your business. Please contact Support for any immediate concerns: (800) 762-0301. Thank you, WorkWave

BS

Brandon S.  
Office Manager  
Consumer Services  
Used the software for: 2+ years

### "It does the job "

February 4, 2025

4.0

It’s been overall pretty good. I consider it a love hate relationship. Does what it needs to do, to be able to function but sometimes can be frustrating not being able to change settings for specific situations.

Pros

Ease of use. Pulling reports and adding customers/programs is simple.

Cons

Lack of some functions. Some reports don’t provide data needed by setting parameters. Usually requires flagging accounts. Some reports seem inaccurate

Alternatives considered

[FieldRoutes](https://www.capterra.com/p/146076/FieldRoutes/)

Reason for choosing RealGreen

Already acclimated to it and circumstances prevented us from being able to change.

Review Source

Response from WorkWave

February 11, 2025

Thank you for your feedback. We have taken note of your comments as we work to be the best partner to you and your business. -WorkWave

JG

Jamey G.  
Manager  
Chemicals  
Used the software for: 2+ years

### "Real green needs an overhaul "

February 3, 2025

2.0

Stressful and unacceptable the quality of the product and support had become terrible

Pros

when it worked and if you had an issue they would fix it and tech support knew more about it than I did

Cons

Everytime they improve something it never works and leaves off options we used to have

Alternatives considered

[Spraye](https://www.capterra.com/p/238754/Spraye-Software/)

Reason for choosing RealGreen

The option for adding on service that integrate

Review Source

Response from WorkWave

February 11, 2025

Thank you for your feedback. We have taken note of your comments as we work to be the best partner to you and your business. -WorkWave

JA

Jesse A.  
Lawn Care Technician  
Consumer Services  
Used the software for: 2+ years

### "An Honest Review"

February 2, 2025

5.0

5 stars for ease of access and use they just need to fix mobile live and update the AMA platform it feels outdated

Pros

Great tech support and awesome speakers. Very informative and thorough

Cons

Mobile live shut downs are a pain! Please fix this!

Switched from

[Service Autopilot](https://www.capterra.com/p/122075/Service-Autopilot/)

I liked service assistant more. Ease of access

Review Source

Response from WorkWave

February 11, 2025

Thank you for your feedback of RealGreen! We have taken note of your comments as we continue working to be the best partner for you and your business. -WorkWave

HL

Hollis L.  
Owner Diagnostic Specialist  
Consumer Services  
Used the software for: 1-2 years

### "Real Green "

February 2, 2025

4.0

It has honestly been a little frustrating through implementation but ha

Pros

Learning about prepay letters and forms was helpful

Cons

The overall cost seems to outweigh the benefit.

Alternatives considered

[Spraye](https://www.capterra.com/p/238754/Spraye-Software/)[Jobber](https://www.capterra.com/p/127994/Jobber/)

Reason for choosing RealGreen

Originally it was the pricing and user reviews but now we are considering using sprayed instead based off of reviews and pricing increases

Switched from

[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)

Needed a software geared more towards what we do for work.

Review Source

Response from WorkWave

February 11, 2025

Thank you for your feedback on RealGreen. We are constantly working to be a strong partner for your and your business.

DB

Dillon B.  
Branch Manager  
Facilities Services  
Used the software for: 2+ years

### "Pros and cons."

February 3, 2025

5.0

I have been pleased with real green but always wanting more. In the last 4 years they have uped their game and it shows.

Pros

The ability to have all my business needs in one place.

Cons

That support ends on products that you are moving away from, while most users are still using that, and while the “new” product is not fully functioning.

Review Source

Response from WorkWave

February 11, 2025

Thank you for your feedback. We have taken note of your comments as we work to be the best partner to you and your business. -WorkWave

ES

Erica S.  
Corporate Office Manager  
Facilities Services  
Used the software for: 2+ years

### "Real Green 2025"

February 4, 2025

5.0

I get all of my escalated issues taken care of, sometimes I have to wait for releases before a problem is fixed. I love that I have access to premier support. I love that some of Real Green I have come to know on a first name basis.

Pros

That I found something new from each class.

Cons

That there was so much packed into a short amount of time, I wish I had longer in some of the classes.

Review Source

Response from WorkWave

February 11, 2025

Thank you for your feedback. We are very happy to be a partner to you and your business. -WorkWave

TD

Tony D.  
Sales Manager  
Chemicals  
Used the software for: 2+ years

### "Real Green SA5"

February 2, 2025

5.0

Real Green has been fantastic! Great program and customer service.

Pros

Best green industry program on the market hands down! Best scheduling/routing system. This makes scheduling hundreds of stops per day much more efficient.

Cons

Real green has a lot of quirks, but expect that is normal for software that does so much.

Review Source

Response from WorkWave

February 11, 2025

Thank you for your feedback on RealGreen! We are so happy you are finding success with our product! - WorkWave

AK

Abhishek K.  
Manager  
Information Services  
Used the software for: I used a free trial

### "Best application "

June 30, 2025

5.0

This application this best and smooth running tool everything in one place best customer support team

Pros

The invoicing and billing process is very smooth, The best part of this application is you can find the leads and start selling and do the billing her only

Cons

Nothing find any difficulties in this CRM Everything working find and all the part is good not find any issues with this application

Review Source

Response from WorkWave

July 7, 2025

Hello - thank you for your positive review of RealGreen! We are so happy to be a positive partner to you and your business. -WorkWave

CP

Crystal P.  
Gm  
Chemicals  
Used the software for: 2+ years

### "RG user conf review "

February 2, 2025

3.0

I’ve used it for over 10 years so I am able to navigate well

Pros

That I’m comfortable using it. Sa5 is easier to navigate than sa4

Cons

It has some weird quirks that you have to be creative and do some work around

Review Source

Response from WorkWave

February 11, 2025

Thank you for sharing your experience with RealGreen. We take careful note of all feedback so we can ensure we are providing the best services for you and your business. Thank you! - WorkWave

CH

Chris H.  
IT General Manager  
Farming  
Used the software for: 2+ years

### "Untapped potential "

February 2, 2025

4.0

Good. Feel like there is so much more to learn and do for our company

Pros

It’s ability to do all kinds of things and help automate our business as much as possible

Cons

Trying to figure out how to do all these things to make sure we’re as efficient as possible

Review Source

Response from WorkWave

February 11, 2025

Thank you for your feedback of RealGreen. We are here to help as you learn more about our products! -WorkWave

SR

Shawn R.  
Assistant  
Public Safety  
Used the software for: 2+ years

### "Would recommend "

February 3, 2025

3.0

Good unless trying to rebrand your company

Pros

Easy to keep all customer info in 1 location

Cons

Hard to make company changes when your company does a rebrand

Review Source

Response from WorkWave

February 11, 2025

Thank you for your feedback. We have taken note of your comments as we work to be the best partner to you and your business. -WorkWave

LH

Larry H.  
president  
Building Materials  
Used the software for: 1-2 years

### "lawn service"

February 2, 2025

4.0

things are getting easier but there are alot of different aspects to sysrwm that arent easily figured out

Pros

we really love customer history able to route easily

Cons

in person training would have been so much nicer

Review Source

Response from WorkWave

February 11, 2025

Thank you for your feedback. We have taken note of your comments as we work to be the best partner to you and your business. -WorkWave

EG

Eric G.  
CSR data entry  
Human Resources  
Used the software for: 6-12 months

### "Great system "

February 3, 2025

5.0

Love the system but not your support team

Pros

How everything works together. The ease and convenience

Cons

Tech support having to wait for hours and still not get answers

Review Source

Response from WorkWave

February 11, 2025

Thank you for your feedback. We have taken note of your comments as we work to be the best partner to you and your business. -WorkWave

GM

Gary M.  
Service manager  
Environmental Services  
Used the software for: Less than 6 months

### "The new guy"

February 4, 2025

5.0

I am very new to RealGreen, therefore am taking it all in this week. I like the amount of support available and how friendly the entire staff has been.

Pros

Mostly user friendly. Lots of capabilities just need to understand where and what.

Cons

Being new to the system, I am not seeing a problem yet. I am on the production side of the business so might have feedback once more involved.

Review Source

Response from WorkWave

February 11, 2025

Thank you for your feedback. We are always here to answer any questions as you learn more about RealGreen! -WorkWave

GF

Gisele F.  
Founder and Head of Brand  
Market Research  
Used the software for: Less than 6 months

### "RealGreen Reviews."

February 20, 2025

4.0

Pros

RealGreen is cheap to subscribe and deploy

Cons

I have nothing to complain about and very well.

Review Source

Response from WorkWave

February 24, 2025

Thank you for your review of RealGreen! We are happy to be a partner to you and your business. -WorkWave

AM

Ana M.  
Office Manager  
Consumer Services  
Used the software for: Less than 6 months

### "New to RealGreen"

February 3, 2025

4.0

Pros

Optimize routing, easy to create customer accounts.

Cons

Pretty new to RealGreen, so far really to use/understand

Review Source

Response from WorkWave

February 11, 2025

Thank you for your feedback. We hope to be a positive partner for your and your business. -WorkWave

PM

Pranjal M.  
Key Account Manager - Enterprises  
Insurance  
Used the software for: I used a free trial

### "Comprehensive CRM and reporting tool"

February 3, 2025

4.0

It's an invaluable tool for managing client accounts, streamlining communication and ensuring timely service delivery

Pros

I liked that it is an all-in-one platform which offers features like scheduling, routing and billing,etc. Also, offers robust CRM features, and provides detailed analytics and reporting.

Cons

Learning curve is steep and would require some time to learn for new users. There are some sync issues occasionally and customization options are also limited as compared to others.

Review Source

Response from WorkWave

February 11, 2025

Thank you for your feedback. We are very happy you are finding success with our products. -WorkWave

ZA

Zach A.  
Service Manager  
Chemicals  
Used the software for: 2+ years

### "Happy Customer"

November 5, 2024

5.0

Overall, I am happy with it. I use it majority of the time on a computer, which is great. The only trouble I have is the few times a week when I use it on my phone which can be difficult at times.

Pros

I like how easy it is to use and the format in which it is laid out.

Cons

I don't like how difficult it is to use on my phone.

Review Source

Response from WorkWave

November 11, 2024

Hi Zach - thank you so much for your feedback. We've taken note of your comments as we continue to make RealGreen the best partner for you and your company. -WorkWave

RV

Rick V.  
President  
Construction  
Used the software for: 2+ years

### "SA5 is less user friendly the SA4"

November 5, 2024

3.0

The transfer to SA5 has not been good and we are limited to what we can do in SA5.

Pros

It saves hours off time for routing and production.

Cons

SA5 does not allow us to do things that we did in SA4. It has been a frustrating experience. Now when we call into Real Green we do not speak to a technician, but rather a customer service rep who most times does not know how to fix the problem and has to call us back. 50% they never call back.

Review Source

Response from WorkWave

November 11, 2024

Hi Rick, thank you for your feedback on RealGreen and SA5. We've taken note of your comments as we work to improve our systems and encourage you to contact support for any urgent needs (800) 762-0301. Thank you, WorkWave

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