# RealGreen Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is RealGreen the right Lawn Care solution for you? Explore 148 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/78106/Service-Assistant/reviews --- RealGreen 3.9 (148) [View alternatives](https://www.capterra.com/p/78106/Service-Assistant/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of RealGreen Ease of use 3.9 Customer Service 3.7 ## Pros and Cons in Reviews Intuitive navigation and setup 88% positive reviews out of 24 Most reviewers describe ease of use as a major benefit, highlighting straightforward navigation and simple onboarding. Frequent technical disruptions 82% negative reviews out of 39 Most reviewers report bugs and issues, including outages, glitches, and slow problem resolution disrupting daily operations. Veronica F office manager, 11 - 50 employees. "We have had a lot of outages/crashes this year that had caused our office a lot of catch up work." ## Showing most helpful reviews Showing 1-25 of 148 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jennifer P. Administrator Hospitality Used the software for: 1-2 years ### "RealGreen2025" February 2, 2025 5.0 Pros Fairly user friendly, most things are intuitive for the user Cons There are a lot of different ways to get to things/do things in SA5 Review Source Response from WorkWave February 11, 2025 Thank you for your feedback of RealGreen! jO jamie O. Customer Service Director Environmental Services Used the software for: 2+ years ### "RealGreen Review" February 3, 2026 5.0 We have been with RealGreen for years now and always resorted back to this software over competitors Pros What I like most about RealGreen is that it is easy to use and everything is laid out in front of you Cons What I like the least about Real Green is not being able to schedule one job over multiple days. We do some projects that take several days and need to be able to clock in and out of tickets without completing them. Switched from [Aspire](https://www.capterra.com/p/161544/Aspire/) Aspire is too detailed and anything you want to use is hidden and behind too many screens Review Source Response from WorkWave February 23, 2026 Hello and thank you for sharing your experience with RealGreen. We have taken note of your comments as we continue to be the best partner for you and your business. -WorkWave TB Tyler B. Manager Environmental Services Used the software for: 2+ years ### "Honest review of realgreen since workwave took over. " May 9, 2026 1.0 The overall experience with realgreen has be sub par. Getting answers is like pulling teeth. Pricing always is going up and they make you do updates to your techs app all the time which cause downtime in the field. Pros The SA4 and old mobile app was great simple and well run. The app works good for 60% of the time and is decent. Decent security. Cons Tech support is terrible, cant get ahold of account managers, New SA5 and new mobile live 2.0 app is very clicky and hard to manage. Techs are forced to be on there phone or tablets more and the price is skyrocketing. Very frustrating for the outrageous price. Pulling invoices and route are some of the hardest and most painful things every morning. The routing system is very bad. Realgreen charges you for every email that you send!! Review Source AR Aniston R. Customer Service Environmental Services Used the software for: 2+ years ### "RealGreen Review" February 3, 2026 4.0 I have had a good experience with realgreen, there are times with functions will not work and it can be frustrating Pros It is simple to use and I feel like many people can get the hang of it. Everything is always right in front of you. Cons There are some features that I would like to have. After the conference I have learned about the texting features which I am excited for. Switched from [Aspire](https://www.capterra.com/p/161544/Aspire/) We wanted to move back to moving RealGreen after realizing it was more beneficial for our company Review Source Response from WorkWave February 23, 2026 Hello and thank you for sharing your experience with RealGreen. We are happy to hear you found Customer Conference informative and exciting! We've taken note of your comments as we continue to make RealGreen a valuable partner to your business. -WorkWave BS Brandon S. Office Manager Consumer Services Used the software for: 2+ years ### "It does the job " February 4, 2025 4.0 It’s been overall pretty good. I consider it a love hate relationship. Does what it needs to do, to be able to function but sometimes can be frustrating not being able to change settings for specific situations. Pros Ease of use. Pulling reports and adding customers/programs is simple. Cons Lack of some functions. Some reports don’t provide data needed by setting parameters. Usually requires flagging accounts. Some reports seem inaccurate Alternatives considered [FieldRoutes](https://www.capterra.com/p/146076/FieldRoutes/) Reason for choosing RealGreen Already acclimated to it and circumstances prevented us from being able to change. Review Source Response from WorkWave February 11, 2025 Thank you for your feedback. We have taken note of your comments as we work to be the best partner to you and your business. -WorkWave JK Justin K. owner Chemicals Used the software for: Less than 6 months ### "Not for me" March 3, 2025 2.0 Way to complicated for something you can't use without spending the day in the office on the phone with customers. Pros Routing and tracking of applications is pretty wicked and seems simple, being able to select jobs and get quick pricing is kinda cool too. Problem is we didn't get to use any of due to all the other issues. Cons Very expensive CRM that cant do what a CRM should do: Cant send an estimate - very simply put you cannot send an email or text with an estimate. (This is mind blowing but it gets worse.) Can't send an invoice - Honestly I wish this wasn't true. There is nowhere you can click and send a customer an invoice. You have to call and take a payment over the phone, or use the CAW (customer portal, that's the next issue) CAW Portal - Customers cant login without customer numbers or other issues, you have to send them a link manually for them to get setup. If they want to pay online this is the only option (that doesn't work) and the balance isn't correct, the discounts are not applied correctly, or better yet they have a list of services they are signed up for cant pay for all of them at once only maybe 1 or 2 on the list they could pay. Basically you have to call them to manually take payment. Switched from [Jobber](https://www.capterra.com/p/127994/Jobber/) False promises and better scheduling applications Review Source Response from WorkWave March 5, 2025 Hi Justin - thank you for taking the time to share your experiences. We have noted all of your comments as we work to make RealGreen the best partner to you and your business. Please contact Support for any immediate concerns: (800) 762-0301. Thank you, WorkWave JG Jamey G. Manager Chemicals Used the software for: 2+ years ### "Real green needs an overhaul " February 3, 2025 2.0 Stressful and unacceptable the quality of the product and support had become terrible Pros when it worked and if you had an issue they would fix it and tech support knew more about it than I did Cons Everytime they improve something it never works and leaves off options we used to have Alternatives considered [Spraye](https://www.capterra.com/p/238754/Spraye-Software/) Reason for choosing RealGreen The option for adding on service that integrate Review Source Response from WorkWave February 11, 2025 Thank you for your feedback. We have taken note of your comments as we work to be the best partner to you and your business. -WorkWave JA Jesse A. Lawn Care Technician Consumer Services Used the software for: 2+ years ### "An Honest Review" February 2, 2025 5.0 5 stars for ease of access and use they just need to fix mobile live and update the AMA platform it feels outdated Pros Great tech support and awesome speakers. Very informative and thorough Cons Mobile live shut downs are a pain! Please fix this! Switched from [Service Autopilot](https://www.capterra.com/p/122075/Service-Autopilot/) I liked service assistant more. Ease of access Review Source Response from WorkWave February 11, 2025 Thank you for your feedback of RealGreen! We have taken note of your comments as we continue working to be the best partner for you and your business. -WorkWave HL Hollis L. Owner Diagnostic Specialist Consumer Services Used the software for: 1-2 years ### "Real Green " February 2, 2025 4.0 It has honestly been a little frustrating through implementation but ha Pros Learning about prepay letters and forms was helpful Cons The overall cost seems to outweigh the benefit. Alternatives considered [Spraye](https://www.capterra.com/p/238754/Spraye-Software/)[Jobber](https://www.capterra.com/p/127994/Jobber/) Reason for choosing RealGreen Originally it was the pricing and user reviews but now we are considering using sprayed instead based off of reviews and pricing increases Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Needed a software geared more towards what we do for work. Review Source Response from WorkWave February 11, 2025 Thank you for your feedback on RealGreen. We are constantly working to be a strong partner for your and your business. VR Verified Reviewer Administrative Assistant Environmental Services Used the software for: Less than 6 months ### "Do not waste time or money on this!" April 13, 2026 1.0 Poor! I fell for the sales demo. I asked a ton of questions up front and along the way. So many questions I would not have known to ask until starting up. Pros Trainers were nice. They were professional and kind. Dynamic routing and measuring property options were enticing, and potentially useful (if the rest of the software worked). Cons Product sold was not product received. $6782 dollars spent, completely unable to use it. Not only does the software not do some of the things they say it will, some of the features and processes are a bit antiquated. Review Source Response from WorkWave April 17, 2026 Thank you for your feedback, it is extremely valuable to us. I will be sure to pass it along to the team. JP Jamie P. Office manager Architecture & Planning Used the software for: 2+ years ### "Customer service " November 5, 2024 5.0 Excellent over all, best soft ware for the lawncare industry Pros That we can run our entire business out of the software. Cons The payment processing and the clutches. Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) The abilities are endless with sa5, we love all of the reporting Review Source Response from WorkWave November 11, 2024 Hi Jamie - thank you for your feedback of RealGreen. We have noted your comments and love being a partner on your journey. -WorkWave JA Josh A. Owner Recreational Facilities and Services Used the software for: 2+ years ### "Happy customer " October 17, 2024 5.0 Been a user for a long time and very pleased with the customer service Pros We love how fast it is to route customers and post production Cons The cost is a bit spendy, it the time savings is worth it Switched from [CLIPitc](https://www.capterra.com/p/105509/Clip-Lawn-Maintenance-Software/) Ease of use, routing, billing, and adding customers is all very simple Review Source Response from WorkWave October 28, 2024 Thank you for your feedback, Josh. We are thrilled you are finding success in our products. -WorkWave SM Sandy M. Office Manager Environmental Services Used the software for: 2+ years ### "Working Together" November 7, 2024 5.0 Most of my experiences with RealGreen has been very good. Again, this year can definitely tell that you have made some changes to your help desk and hopefully these have just been growing pains and they will get better. Pros It is a great program for lawn service companies and offers many variations to the program, making it user friendly for different types of lawn service. Cons The accounting is not always logical. It seems that in some situations the programmer has never really worked in the area it is writing for. Also, this last year there have been several issues with the online payment option - in-house or customer portal. And it takes a while to get them resolved. Review Source Response from WorkWave November 11, 2024 Hi Sandy - thank you for your feedback. We have taken note of your comments on RealGreen as we strive to be the best partner for you and your company. -WorkWave PW Paul W. VP of Neighborhood Marketing and Sales Marketing and Advertising Used the software for: 2+ years ### "Please allow saving reports" February 3, 2025 3.0 Wish you could save sales reports with your selections. It’s such a chore to select and remove people to get accurate sales numbers Pros Widely recognized in lawn care service provider Cons SA5 removed a lot of functionality and reporting that was previously available in sa4 Review Source Response from WorkWave February 11, 2025 Thank you for your feedback. We have taken note of your comments as we work to be the best partner to you and your business. -WorkWave TD Tony D. Sales Manager Chemicals Used the software for: 2+ years ### "Real Green SA5" February 2, 2025 5.0 Real Green has been fantastic! Great program and customer service. Pros Best green industry program on the market hands down! Best scheduling/routing system. This makes scheduling hundreds of stops per day much more efficient. Cons Real green has a lot of quirks, but expect that is normal for software that does so much. Review Source Response from WorkWave February 11, 2025 Thank you for your feedback on RealGreen! We are so happy you are finding success with our product! - WorkWave AM Amanda M. Customer management Consumer Services Used the software for: 2+ years ### "Over all a great system " February 4, 2025 5.0 Overall we have been happy with RealGreen. The move to sa5 was a big plus. The conferences are super fun Pros Ease of use and the support and partner integrations Cons Some issues that should be easy to fix seem to take forever to resolve Review Source Response from WorkWave February 11, 2025 Thank you for your feedback. We are very happy to be a partner to you and your business. -WorkWave TR Tammy R. Owner Accounting Used the software for: 2+ years ### "Review of Real Green" February 3, 2025 3.0 \[sensitive content hidden\] with help support are great. Pros I like that we can collect payments and you send after service emails. Cons That it goes down all of the time and you charge for everything. Review Source Response from WorkWave February 11, 2025 Thank you for your feedback. We have taken note of your comments as we work to be the best partner to you and your business. -WorkWave RR Rajesh R. Software Developer Lead Specialist Information Technology and Services Used the software for: Less than 6 months ### "Best software for user profile management " March 30, 2025 5.0 Overall I like RealGreen so much. It helped us a lot in daily work. Pros I like the most about the RealGreen is we can easily manage all the customer data and user profiles. Cons As of now I didn't find any problem while using RealGreen. Review Source Response from WorkWave April 8, 2025 Thank you for your positive feedback of RealGreen. We are so happy to be a partner to you and your business. -WorkWave SS Shivam S. IT Consultant Information Technology and Services Used the software for: I used a free trial ### "RealGreen: The Ultimate Solution for Green Service Contractors" February 25, 2025 5.0 It makes business tasks like scheduling and payments easier. The app and GPS save time. But, it can be hard to set up and learn at first. Pros It helps run a business easily with tools for scheduling, payments, and marketing. It saves time with the app and GPS. Everything is organized in one place. Cons Starting the system can be slow and tricky for new users. Review Source Response from WorkWave February 26, 2025 Thank you for your feedback of RealGreen! We will take your comments into account as we continue to make our products the best partner for your business. -WorkWave ZA Zach A. Service Manager Chemicals Used the software for: 2+ years ### "Happy Customer" November 5, 2024 5.0 Overall, I am happy with it. I use it majority of the time on a computer, which is great. The only trouble I have is the few times a week when I use it on my phone which can be difficult at times. Pros I like how easy it is to use and the format in which it is laid out. Cons I don't like how difficult it is to use on my phone. Review Source Response from WorkWave November 11, 2024 Hi Zach - thank you so much for your feedback. We've taken note of your comments as we continue to make RealGreen the best partner for you and your company. -WorkWave LD Lori D. Admin Consumer Services Used the software for: 1-2 years ### "I heart Real Green" February 2, 2025 5.0 Was overwhelming at first but after my first conference I fell in love! Pros Ease of use and the interface. I also like the call log. Cons Nothing really, I love Real Green. Thank you for a great product! Review Source Response from WorkWave February 11, 2025 Thank you for your review of RealGreen! We are so happy to be your partner and that you are finding success with our products. -WorkWave DL DONATO L. Sales Manager Consumer Services Used the software for: 2+ years ### "Great program, little to dislike" November 18, 2024 5.0 Positive and productive experience overall. Allowed me to effectively manage everything from sales to operations. Pros Like the streamlined customer creation and admin tools. Cons Dislike the lack of certain filters when creating reports. Review Source Response from WorkWave November 27, 2024 Thank you for your feedback, Donato. We have taken note of your feedback and are so happy you are having a positive experience with our products. -WorkWave CB Clint B. Owner Chemicals Used the software for: 2+ years ### "I love Real Green" November 5, 2024 4.0 I couldn’t have grown my business without it. Pros I like how encompassing it is. It covers so many aspects of operations management. Cons Glitchiness. The payment problems. The refund problems. Buttons disappearing. Etc Review Source Response from WorkWave November 11, 2024 Thank you for your feedback, Clint! We've taken note of your comments so we can continue to be the best partner for your company. - WorkWave SM Scott M. Admin Assistant Consumer Services Used the software for: 6-12 months ### "Learning more " February 2, 2025 4.0 Good so far but I’m still learning more and more. Pros The various options for service tracking Cons Minor options ie “acres” is not available Review Source Response from WorkWave February 11, 2025 Thank you for your feedback of RealGreen. We have taken note of your comments as we continue working to be the best partner for you and your business. -WorkWave AB Andrew B. Owner Chemicals Used the software for: 2+ years ### "Eh could be better " October 17, 2024 3.0 Eh. We loved the customer service and family mentality but it has gone down drastically. Pros The familiarity of the product. Mobile tablets and fast routing Cons The price increases over the last 5 years. The unreliable mobile live The system being down constantly Review Source Response from WorkWave October 28, 2024 Hi Andrew - thank you for your feedback. We aim to be a reliable and helpful partner to our customers and have taken note of your comments. Please reach out to our support line at (800) 762-0301 to discuss any further issues. -WorkWave Similar Products Featured ## Related categories [Field Service Management](https://www.capterra.com/field-service-management-software/)[Service Dispatch](https://www.capterra.com/service-dispatch-software/)[Lawn Care](https://www.capterra.com/lawn-care-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.