# Page 4 | RealGreen Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 4 - Is RealGreen the right Lawn Care solution for you? Explore 146 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/78106/Service-Assistant/reviews

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RealGreen

3.9 (146)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 4 - Reviews of RealGreen

## Showing most helpful reviews

Showing 76-100 of 146 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

KT

Kim T.  
Manager  
Environmental Services  
Used the software for: 2+ years

### "Good Customer Service "

October 16, 2024

5.0

Been good and will continue to reach out when I need assistance

Pros

Great customer service and have always been helped

Cons

N/A I haven’t had any issues to date that were not addressed

Review Source

Response from WorkWave

October 28, 2024

Hi Kim - thank you for your positive feedback. We are so happy you are finding success with our product and team! -WorkWave

VF

Veronica F.  
office manager  
Consumer Services  
Used the software for: 2+ years

### "Rough year but overall Good"

August 15, 2024

4.0

Overall, after 6 years, I would say RealGreen is a great product.

Pros

There are many reports and functions that there is a way to do most anything you are trying to do in the system.

Cons

We have had a lot of outages/crashes this year that had caused our office a lot of catch up work.

Review Source

Response from WorkWave

August 26, 2024

Hello - thank you so much for sharing your experience with RealGreen. We thank you for your patience throughout the year and are so happy you are finding success with our product. -WorkWave

DS

Devin S.  
Lead Customer Service Representative  
Environmental Services  
Used the software for: Less than 6 months

### "It Is Okay for Smaller Companies"

February 5, 2025

3.0

Mostly positive with a few frustrations. Particularly with reports and customer communications.

Pros

User interface is easy to use and navigate.

Cons

The efficiency of certain aspects, like customer communications is behind. It always seems to have issues integrating with products it is supposed to integrate with.

Review Source

Response from WorkWave

February 11, 2025

Thank you for your feedback! We are taking note of your comments as we work to be the best partner to you and your business. -WorkWave

WS

WAYNE S.  
President  
Chemicals  
Used the software for: 2+ years

### "Don't give real green a look you will be disappointed and spend a lot of money !"

July 25, 2024

3.0

When I first started with Real Green over 20 years ago, they were the best platform to run in your business. Service was great, the product was good, The representatives were knowledgeable, I was very happy with it, but the system was a little pricey. The last 5 years since they sold and became work wave I have seen a massive drowning of what was once an excellent business tool. The service, knowledge, product, cost and the people are sadly deteriorated to a company you absolutely DO NOT want to get involved with. I would much rather continue to use them, than to go through the process of changing to a new system. This system will crush your business and take a lot of profit with out right lies and shear incompetence.

Pros

It can help organize your business at a hefty cost

Cons

Service that you pay a hefty price each month is non existent When you do get to talk to someone they can not fix the problem System is very slow The billing department will not return your calls on incorrect Bills The system goes down often

Review Source

Response from WorkWave

August 9, 2024

We appreciate you taking the time to reach out to us, Wayne. Customer satisfaction is a top priority at WorkWave and I can assure you your team is dedicated to working with you to find a resolution. Thank you, WorkWave

JM

Justin M.  
Owner  
Consumer Services  
Used the software for: 6-12 months

### "RealGreen 2024 "

November 11, 2024

4.0

It has been good so far. I am new to SA5 and have really utilized the support. Without the support navigating would be very difficult.

Pros

Good customer service. Without it I would be lost other than relying on past owner to guide me in some ways.

Cons

Reports are good but sometimes they are bit overwhelming

Review Source

Response from WorkWave

November 18, 2024

Thank you for your comments, Justin. We are so happy you are finding success with our products! - WorkWave

GP

Garrett P.  
Managing partner  
Accounting  
Used the software for: I used a free trial

### "Left Review "

February 2, 2025

5.0

Pros

It's ability to cover all aspects of business.

Cons

How hard it is to learn but there's alot to it so it's understandable.

Review Source

Response from WorkWave

February 11, 2025

Thank you for your feedback of RealGreen. We are so happy to be your partner and that you are finding success with our products. -WorkWave

GF

Gisele F.  
Founder and Head of Brand  
Market Research  
Used the software for: Less than 6 months

### "RealGreen Reviews."

February 20, 2025

4.0

Pros

RealGreen is cheap to subscribe and deploy

Cons

I have nothing to complain about and very well.

Review Source

Response from WorkWave

February 24, 2025

Thank you for your review of RealGreen! We are happy to be a partner to you and your business. -WorkWave

BO

Bryanna O.  
Receptionist  
Environmental Services  
Used the software for: 2+ years

### "RealGreen Survey/Feedback"

August 15, 2024

5.0

RealGreen is pretty much the backbone to our company. It has been pretty easy to learn as I am in a new position with the company.

Pros

RealGreen support team has been very helpful and knowledgeable.

Cons

I do wish payments were a little easier to navigate.

Review Source

Response from WorkWave

August 26, 2024

Hello - thank you so much for sharing your experience with RealGreen. We have made note of your comments and are so happy you are finding success with our product. -WorkWave

DW

Dave W.  
Owner  
Environmental Services  
Used the software for: 2+ years

### "We go way back"

August 27, 2024

5.0

I have been with them from the beginning in the late 90's. I have been pleased with the progress they have made with things getting better and easier to use.

Pros

They have always strived to make things better. Always improving the system and making things easier to use and better.

Cons

I would have to say, sometimes the wait time to get someone to return your call. It would be great if the shipping cost could be cheaper for the paper supplies you buy.

Review Source

Response from WorkWave

September 3, 2024

Thank you for sharing your experience with RealGreen. We have taken note of your feedback and are so happy you are finding success with our products. -WorkWave

AV

April V.  
Office Manager  
Consumer Services  
Used the software for: 2+ years

### "Super Software"

August 23, 2024

5.0

Been using RealGreen software for 13+ years and it's great!

Pros

Very helpful when needing questions answered.

Cons

Sometimes it is frustrating to not know all of the ways I can use RG...I like to thoroughly know the software I'm working with.

Review Source

Response from WorkWave

August 26, 2024

Hello - thank you so much for sharing your experience with RealGreen. We have made note of your comments and are so happy you are finding success with our product. -WorkWave

AM

Ana M.  
Office Manager  
Consumer Services  
Used the software for: Less than 6 months

### "New to RealGreen"

February 3, 2025

4.0

Pros

Optimize routing, easy to create customer accounts.

Cons

Pretty new to RealGreen, so far really to use/understand

Review Source

Response from WorkWave

February 11, 2025

Thank you for your feedback. We hope to be a positive partner for your and your business. -WorkWave

SS

Shanoah S.  
Director of Administraion  
Chemicals  
Used the software for: 2+ years

### "RealGreen "

August 23, 2024

5.0

Overall, we are happy with our service.

Pros

The new system is much more user friendly. Login is simple and they have multiple ways to reach out for support.

Cons

Sometimes you have to find loopholes to make certain things work or send the way you want them too.

Review Source

Response from WorkWave

September 3, 2024

Thank you for sharing your experience with RealGreen. We have taken note of your feedback and are so happy you are finding success with our products. -WorkWave

ST

Scott T.  
General Manager  
Consumer Services  
Used the software for: 2+ years

### "Growing or business with Real Green!"

July 8, 2024

5.0

It's been good, we have really experimented with it on a couple of dummy accounts and found what works. We are experimenting with inventory items and realized we might be able to make thigs even more streamlined. Might work better for some things than flag codes. All good stuff!

Pros

The way we can customize what we are doing. With all the options if one thing is not working for us, we can try several other ways to make it work better. Like with routing and with coding an account.

Cons

It gets really slow in the evenings and afternoons and we are having to wait a long time between screens and some of the options to fix things like Targets for products are hidden. If they come up on a search that would be awesome!

Review Source

Response from WorkWave

July 15, 2024

Hi Scott, thank you so much for your positive review of RealGreen. We have taken note of your suggestions and are so happy you're finding success with our solutions. -WorkWave

PM

Pranjal M.  
Key Account Manager - Enterprises  
Insurance  
Used the software for: I used a free trial

### "Comprehensive CRM and reporting tool"

February 3, 2025

4.0

It's an invaluable tool for managing client accounts, streamlining communication and ensuring timely service delivery

Pros

I liked that it is an all-in-one platform which offers features like scheduling, routing and billing,etc. Also, offers robust CRM features, and provides detailed analytics and reporting.

Cons

Learning curve is steep and would require some time to learn for new users. There are some sync issues occasionally and customization options are also limited as compared to others.

Review Source

Response from WorkWave

February 11, 2025

Thank you for your feedback. We are very happy you are finding success with our products. -WorkWave

SN

Sean N.  
Owner  
Consumer Services  
Used the software for: 2+ years

### "Real Green Review"

August 15, 2024

3.0

Overall I'm content with RG but I wish the UI were better and more user friendly.

Pros

RG does what I need it to do, I like the routing assistant

Cons

The software seems thrown together with buttons and functions all over the place. I don't like to be nickle and dimed for things. The CAW and AMA processes look like they are from 1998.

Review Source

Response from WorkWave

August 26, 2024

Hello - thank you so much for sharing your experience with RealGreen. We have made note of your comments and are continually working to provide a product that brings you success. -WorkWave

KR

Keyla R.  
Office Manager Assistant  
Chemicals  
Used the software for: 2+ years

### "Real Green is Efficient for business"

September 3, 2024

5.0

Pros

All the different uses of the product. Scheduling, routing, reports, customer info, customer payment. Systems are quick and customer service is good.

Cons

There can be more filters while routing (size),

Review Source

Response from WorkWave

September 4, 2024

Thank you for sharing your experience with RealGreen by WorkWave. We've noted your comments and are so happy you are finding success with our products!

rM

rory M.  
Commercial Manager  
Hospitality  
Used the software for: 1-2 years

### "Not so Easy"

July 5, 2024

3.0

overall it has been easy to learn and work with.

Pros

I like you can do work through it on a easier scale of things to help finish business items while at the office or in the field

Cons

That it has a very bad load up when working in the field here in Denver, the site always crashes, maybe the site or bandwidth is not that good when out in the field on realgreen moble live, but it never works here in the Denver area at all

Review Source

Response from WorkWave

July 15, 2024

Hi Rory - thank you for sharing your experience with RealGreen. We've taken note of all of your comments and encourage you to contact Support for any urgent issues that arise - (800) 762-0301. Thank you, WorkWave

AC

Andy C.  
Director of Analytics  
Oil & Energy  
Used the software for: Less than 6 months

### "Title your review? I’m unclear "

October 16, 2024

2.0

Pros

I honestly can’t think of anything that I particularly like

Cons

Not intuitive at all. The UI is Unstructured and illogical throughout. Very long learning curve for new user bc it’s so non intuitive. Reporting does not make sense to me at all - cumbersome to access information, making it difficult for a business owner to make data driven decisions.

Alternatives considered

[Aspire](https://www.capterra.com/p/161544/Aspire/)[LMN](https://www.capterra.com/p/142064/LMN/)

Reason for choosing RealGreen

Was not there for the decision making…..

Review Source

Response from WorkWave

October 28, 2024

Thank you for your feedback, Andy. We have taken note of your comments as we work to make WorkWave a partner you can rely on. We encourage you to contact support for all urgent needs (800) 762-0301. -WorkWave

ED

Elizabeth D.  
office manager  
Chemicals  
Used the software for: 2+ years

### "Real Green is the best CRM for lawn care"

July 10, 2024

5.0

I've used this software for over 24 years. I love how it helps companies grow!

Pros

Everything, number 1 would be the upsells for AMA and the ease to quote a potential customer right over the phone in less than 2 min. And with it being cloud based, can work from anywhere!

Cons

Wish I had a little more control and options in the templates when I'm designing. Sometimes it's a little tricky but I make it work.

Reason for choosing RealGreen

Our demo was in person at the time, many many years ago and the RG staff were very hands on with answering questions.

Review Source

Response from WorkWave

July 15, 2024

Thank you for your feedback, Elizabeth. We have taken note of your comments and are so happy you are finding success with RealGreen! - WorkWave

SV

Shelli V.  
Owner  
Environmental Services  
Used the software for: 2+ years

### "Makes my life easier"

July 6, 2024

5.0

Great, staff is great, program works great, everything is great.

Pros

The ease of maintaining accounts and routing services.

Cons

If you don't use it in it's entirety it can be overwhelming.

Review Source

Response from WorkWave

July 15, 2024

Hi Shelli - we are so happy you are finding success with RealGreen. Thank you for your positive feedback! -WorkWave

AS

Aubrey S.  
Account Manager  
Consumer Services  
Used the software for: 2+ years

### "Great Software"

August 19, 2024

5.0

Overall it has been a positive experience. We could not manage the quantity of customers we have without it.

Pros

It allows me to manage my customer accounts with relative ease.

Cons

Occasionally there are some glitches with information not saving.

Review Source

Response from WorkWave

August 26, 2024

Hello - thank you so much for sharing your experience with RealGreen. We have made note of your comments and are so happy you are finding success with our product. -WorkWave

VR

Verified Reviewer  
Owner  
Facilities Services  
Used the software for: 1-2 years

### "Makes my business run better and can take more customers now"

August 5, 2024

5.0

Pros

Easy to get up and running the first day we got on. The time tracking and quote are our favorite features.

Cons

Really not much to complain about, it does what we need.

Review Source

Response from WorkWave

August 6, 2024

Thank you for your positive feedback on RealGreen! We're so happy you're finding success with our product. - WorkWave

ES

Erin S.  
Customer Service Representative  
Consumer Services  
Used the software for: 1-2 years

### "Excellent Product, minus a few bumps and Bruises"

July 19, 2024

5.0

Pros

Everything that I need to do in my role is fairly easy using Real Green. Even with all that I do on a daily basis (account management, payments, payment reports, statements & invoices, scheduling, and Managing the Collections through Real Green with APR, it works very well. There are still so many features that I do not utilize in my role, but I enjoy learning new things within the system.

Cons

Recently, customers on autopay have been double charged for their treatments. It seems that there is some sort of outage about once per month, often lasting just a few minutes, but sometimes for several hours. It grinds our busy time to a halt.

Review Source

Response from WorkWave

July 29, 2024

Thank you for your feedback and review. We have passed along your comments and continue to work to be the best partner to you and your business. -WorkWave

AW

Alan W.  
Sales Rep  
Retail  
Used the software for: 2+ years

### "Great App, mobile and versatile "

July 15, 2024

5.0

Its been a great program and have used for the past 5 year. Really enjoy and makes the work day easy.

Pros

The program is great, staff and call backs are always very timely and thorough.

Cons

Nothing to report about, i believe we are all satisfied

Review Source

Response from WorkWave

July 29, 2024

Thank you so much for your positive review, Alan. We are so happy to be a positive partner to your business! -WorkWave

DZ

Don Z.  
President  
Mental Health Care  
Used the software for: 2+ years

### "Used to be great"

July 12, 2024

1.0

It was great when \[sensitive content hidden\] ran it and now I avoid calling like the plague

Pros

Well, it was nice when they answered the phone

Cons

When work wave bought them and forgot who they are

Reason for choosing RealGreen

Because in 1991 it was better than clip

Review Source

Response from WorkWave

July 29, 2024

We appreciate you sharing your experience, Don. We have passed along your comments and recommend contacting the support line at (800) 762-0301. Thank you, WorkWave

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