# Page 4 | RealGreen Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is RealGreen the right Lawn Care solution for you? Explore 148 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/78106/Service-Assistant/reviews --- RealGreen 3.9 (148) [View alternatives](https://www.capterra.com/p/78106/Service-Assistant/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 4 - Reviews of RealGreen ## Showing most helpful reviews Showing 76-100 of 148 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use ML Michael L. Owner Chemicals Used the software for: 2+ years ### "SCAMMERS!!" October 5, 2024 1.0 Awful! Spent $20,000 of my retirement money (my fault for being dumb enough to trust these people) and over the course of two years and constantly trying to get a hold of them I received not one single phone call!!! When I did get a hold of them every now and then, they really didn't care and mostly;y gave me the "we don't give guarantees" speech. I really wish I would have never signed a contract, when my new "account manager" called me and I told him I wanted out he had no problem with it and didn't have any interest in trying to make anything right. I wish I could sue for my money back, these people are thieves!! Pros The ideas that they are the best and only game in town. Cons The fact that they do NOT care! They basically stole $20,000 from me and could have cared less. Review Source Response from WorkWave October 21, 2024 Customer satisfaction is a top priority here at WorkWave and we have passed along all of your comments. We advise you to contact our support team at (800) 762-0301 for further issues. Thank you, WorkWave NT Neil T. Owner Consumer Services Used the software for: 2+ years ### "Great software!" October 18, 2024 5.0 RealGreen has changed our business! It has paid for itself many times over! Pros I like the Routing, weather capture, and price chart features the best. Cons Cannot capture weather on work orders. Also there is not a stream lined way to print the backs of invoices without a mobile printer. Review Source Response from WorkWave October 28, 2024 Thank you for your review, Neil. We have taken note of your comments. Thank you for choosing RealGreen to be your partner! -WorkWave AM Ana M. Office Manager Consumer Services Used the software for: Less than 6 months ### "New to RealGreen" February 3, 2025 4.0 Pros Optimize routing, easy to create customer accounts. Cons Pretty new to RealGreen, so far really to use/understand Review Source Response from WorkWave February 11, 2025 Thank you for your feedback. We hope to be a positive partner for your and your business. -WorkWave JM Justin M. Owner Consumer Services Used the software for: 6-12 months ### "RealGreen 2024 " November 11, 2024 4.0 It has been good so far. I am new to SA5 and have really utilized the support. Without the support navigating would be very difficult. Pros Good customer service. Without it I would be lost other than relying on past owner to guide me in some ways. Cons Reports are good but sometimes they are bit overwhelming Review Source Response from WorkWave November 18, 2024 Thank you for your comments, Justin. We are so happy you are finding success with our products! - WorkWave PM Pranjal M. Key Account Manager - Enterprises Insurance Used the software for: I used a free trial ### "Comprehensive CRM and reporting tool" February 3, 2025 4.0 It's an invaluable tool for managing client accounts, streamlining communication and ensuring timely service delivery Pros I liked that it is an all-in-one platform which offers features like scheduling, routing and billing,etc. Also, offers robust CRM features, and provides detailed analytics and reporting. Cons Learning curve is steep and would require some time to learn for new users. There are some sync issues occasionally and customization options are also limited as compared to others. Review Source Response from WorkWave February 11, 2025 Thank you for your feedback. We are very happy you are finding success with our products. -WorkWave KT Kim T. Manager Environmental Services Used the software for: 2+ years ### "Good Customer Service " October 16, 2024 5.0 Been good and will continue to reach out when I need assistance Pros Great customer service and have always been helped Cons N/A I haven’t had any issues to date that were not addressed Review Source Response from WorkWave October 28, 2024 Hi Kim - thank you for your positive feedback. We are so happy you are finding success with our product and team! -WorkWave CK Coree K. Manager Chemicals Used the software for: 2+ years ### "Long time Real Green user. " August 15, 2024 4.0 Overall experience is good with RG. Wish there were just a few more options as stated before. (Installment report options and also time clock use.) Pros I have used RG since LA3 days. I loved using it. Easy to use. Now I am using SA5. It is different but just as easy to use. Cons SA4 short cuts are not in SA5. Lack of installment report options to choose from. Minimal override options. Too many windows to open for a simple task to be completed. Minimal time clock options. Was told we cannot use the timeclock without additional services purchased. Timeclock should be available for use to filter man hours in the jobs and use for payroll at least, even as a separate charge would be fine. Alternatives considered [LMN](https://www.capterra.com/p/142064/LMN/) Reason for choosing RealGreen History is more valuable than recreating it in another system. Also, product doesn't comply with chemical laws and regulations with Dept. of Agriculture. Review Source Response from WorkWave August 26, 2024 Hello - thank you so much for sharing your experience with RealGreen. We have made note of your comments and are so happy you are finding success with our product. -WorkWave ER Edgar R. owner Capital Markets Used the software for: 2+ years ### "its just meh. " August 20, 2024 3.0 its been pretty meh. as stated above, some things are glitchy, tech support agents can sometimes have a bad attitude and the monthly price is high when considering all the nickel and diming. The software seems overly robust for what we use it for, were just part of a franchise and cant shop for competitive products unfortunately. Pros the fact that there are many reports we can generate. Cons how complicated and glitchy things are, the nickel and diming for add ons and the sometimes negative attitude of tech support. Review Source Response from WorkWave August 26, 2024 Thank you for your feedback, Edgar. We are actively looking into all of your comments as we aim to be a positive partner for your and your business. -WorkWave VF Veronica F. office manager Consumer Services Used the software for: 2+ years ### "Rough year but overall Good" August 15, 2024 4.0 Overall, after 6 years, I would say RealGreen is a great product. Pros There are many reports and functions that there is a way to do most anything you are trying to do in the system. Cons We have had a lot of outages/crashes this year that had caused our office a lot of catch up work. Review Source Response from WorkWave August 26, 2024 Hello - thank you so much for sharing your experience with RealGreen. We thank you for your patience throughout the year and are so happy you are finding success with our product. -WorkWave AC Andy C. Director of Analytics Oil & Energy Used the software for: Less than 6 months ### "Title your review? I’m unclear " October 16, 2024 2.0 Pros I honestly can’t think of anything that I particularly like Cons Not intuitive at all. The UI is Unstructured and illogical throughout. Very long learning curve for new user bc it’s so non intuitive. Reporting does not make sense to me at all - cumbersome to access information, making it difficult for a business owner to make data driven decisions. Alternatives considered [Aspire](https://www.capterra.com/p/161544/Aspire/)[LMN](https://www.capterra.com/p/142064/LMN/) Reason for choosing RealGreen Was not there for the decision making….. Review Source Response from WorkWave October 28, 2024 Thank you for your feedback, Andy. We have taken note of your comments as we work to make WorkWave a partner you can rely on. We encourage you to contact support for all urgent needs (800) 762-0301. -WorkWave GP Gary P. President Consumer Services Used the software for: 2+ years ### "Don't upgrade to SA5." August 20, 2024 1.0 Accounting is ridiculous. No one ever answers the phone. It's always a call back. No one seems to have an answer to any account information. They all tell you they will get back to you. Very bad experience. Payments take forever to post. Once a check is mailed I don't see it clear for 10-16 days. SMH. Pros The Technical support is very good. I don't have anything else good to say about SA5. When \[sensitive content hidden\] sold this company everything went down hill. Cons SA 5 is terrible. It's extremely slow compared to SA 4. 4 was hosted on our computer. Now every time you want to look up a customer it takes 30 seconds to a minute. You can't open multiple windows the same way as 4. Overall we are very disappointed. I wish I had never changed. Review Source Response from WorkWave August 26, 2024 Hi Gary - thank your for your feedback, we appreciate you sharing your honest experience. We have noted your comments and are working to make RealGreen a positive partner for you and your business. -WorkWave WS WAYNE S. President Chemicals Used the software for: 2+ years ### "Don't give real green a look you will be disappointed and spend a lot of money !" July 25, 2024 3.0 When I first started with Real Green over 20 years ago, they were the best platform to run in your business. Service was great, the product was good, The representatives were knowledgeable, I was very happy with it, but the system was a little pricey. The last 5 years since they sold and became work wave I have seen a massive drowning of what was once an excellent business tool. The service, knowledge, product, cost and the people are sadly deteriorated to a company you absolutely DO NOT want to get involved with. I would much rather continue to use them, than to go through the process of changing to a new system. This system will crush your business and take a lot of profit with out right lies and shear incompetence. Pros It can help organize your business at a hefty cost Cons Service that you pay a hefty price each month is non existent When you do get to talk to someone they can not fix the problem System is very slow The billing department will not return your calls on incorrect Bills The system goes down often Review Source Response from WorkWave August 9, 2024 We appreciate you taking the time to reach out to us, Wayne. Customer satisfaction is a top priority at WorkWave and I can assure you your team is dedicated to working with you to find a resolution. Thank you, WorkWave AV April V. Office Manager Consumer Services Used the software for: 2+ years ### "Super Software" August 23, 2024 5.0 Been using RealGreen software for 13+ years and it's great! Pros Very helpful when needing questions answered. Cons Sometimes it is frustrating to not know all of the ways I can use RG...I like to thoroughly know the software I'm working with. Review Source Response from WorkWave August 26, 2024 Hello - thank you so much for sharing your experience with RealGreen. We have made note of your comments and are so happy you are finding success with our product. -WorkWave BO Bryanna O. Receptionist Environmental Services Used the software for: 2+ years ### "RealGreen Survey/Feedback" August 15, 2024 5.0 RealGreen is pretty much the backbone to our company. It has been pretty easy to learn as I am in a new position with the company. Pros RealGreen support team has been very helpful and knowledgeable. Cons I do wish payments were a little easier to navigate. Review Source Response from WorkWave August 26, 2024 Hello - thank you so much for sharing your experience with RealGreen. We have made note of your comments and are so happy you are finding success with our product. -WorkWave SS Shanoah S. Director of Administraion Chemicals Used the software for: 2+ years ### "RealGreen " August 23, 2024 5.0 Overall, we are happy with our service. Pros The new system is much more user friendly. Login is simple and they have multiple ways to reach out for support. Cons Sometimes you have to find loopholes to make certain things work or send the way you want them too. Review Source Response from WorkWave September 3, 2024 Thank you for sharing your experience with RealGreen. We have taken note of your feedback and are so happy you are finding success with our products. -WorkWave DW Dave W. Owner Environmental Services Used the software for: 2+ years ### "We go way back" August 27, 2024 5.0 I have been with them from the beginning in the late 90's. I have been pleased with the progress they have made with things getting better and easier to use. Pros They have always strived to make things better. Always improving the system and making things easier to use and better. Cons I would have to say, sometimes the wait time to get someone to return your call. It would be great if the shipping cost could be cheaper for the paper supplies you buy. Review Source Response from WorkWave September 3, 2024 Thank you for sharing your experience with RealGreen. We have taken note of your feedback and are so happy you are finding success with our products. -WorkWave SN Sean N. Owner Consumer Services Used the software for: 2+ years ### "Real Green Review" August 15, 2024 3.0 Overall I'm content with RG but I wish the UI were better and more user friendly. Pros RG does what I need it to do, I like the routing assistant Cons The software seems thrown together with buttons and functions all over the place. I don't like to be nickle and dimed for things. The CAW and AMA processes look like they are from 1998. Review Source Response from WorkWave August 26, 2024 Hello - thank you so much for sharing your experience with RealGreen. We have made note of your comments and are continually working to provide a product that brings you success. -WorkWave KR Keyla R. Office Manager Assistant Chemicals Used the software for: 2+ years ### "Real Green is Efficient for business" September 3, 2024 5.0 Pros All the different uses of the product. Scheduling, routing, reports, customer info, customer payment. Systems are quick and customer service is good. Cons There can be more filters while routing (size), Review Source Response from WorkWave September 4, 2024 Thank you for sharing your experience with RealGreen by WorkWave. We've noted your comments and are so happy you are finding success with our products! AS Aubrey S. Account Manager Consumer Services Used the software for: 2+ years ### "Great Software" August 19, 2024 5.0 Overall it has been a positive experience. We could not manage the quantity of customers we have without it. Pros It allows me to manage my customer accounts with relative ease. Cons Occasionally there are some glitches with information not saving. Review Source Response from WorkWave August 26, 2024 Hello - thank you so much for sharing your experience with RealGreen. We have made note of your comments and are so happy you are finding success with our product. -WorkWave VR Verified Reviewer Owner Facilities Services Used the software for: 1-2 years ### "Makes my business run better and can take more customers now" August 5, 2024 5.0 Pros Easy to get up and running the first day we got on. The time tracking and quote are our favorite features. Cons Really not much to complain about, it does what we need. Review Source Response from WorkWave August 6, 2024 Thank you for your positive feedback on RealGreen! We're so happy you're finding success with our product. - WorkWave ED Elizabeth D. office manager Chemicals Used the software for: 2+ years ### "Real Green is the best CRM for lawn care" July 10, 2024 5.0 I've used this software for over 24 years. I love how it helps companies grow! Pros Everything, number 1 would be the upsells for AMA and the ease to quote a potential customer right over the phone in less than 2 min. And with it being cloud based, can work from anywhere! Cons Wish I had a little more control and options in the templates when I'm designing. Sometimes it's a little tricky but I make it work. Reason for choosing RealGreen Our demo was in person at the time, many many years ago and the RG staff were very hands on with answering questions. Review Source Response from WorkWave July 15, 2024 Thank you for your feedback, Elizabeth. We have taken note of your comments and are so happy you are finding success with RealGreen! - WorkWave rM rory M. Commercial Manager Hospitality Used the software for: 1-2 years ### "Not so Easy" July 5, 2024 3.0 overall it has been easy to learn and work with. Pros I like you can do work through it on a easier scale of things to help finish business items while at the office or in the field Cons That it has a very bad load up when working in the field here in Denver, the site always crashes, maybe the site or bandwidth is not that good when out in the field on realgreen moble live, but it never works here in the Denver area at all Review Source Response from WorkWave July 15, 2024 Hi Rory - thank you for sharing your experience with RealGreen. We've taken note of all of your comments and encourage you to contact Support for any urgent issues that arise - (800) 762-0301. Thank you, WorkWave SV Shelli V. Owner Environmental Services Used the software for: 2+ years ### "Makes my life easier" July 6, 2024 5.0 Great, staff is great, program works great, everything is great. Pros The ease of maintaining accounts and routing services. Cons If you don't use it in it's entirety it can be overwhelming. Review Source Response from WorkWave July 15, 2024 Hi Shelli - we are so happy you are finding success with RealGreen. Thank you for your positive feedback! -WorkWave ST Scott T. General Manager Consumer Services Used the software for: 2+ years ### "Growing or business with Real Green!" July 8, 2024 5.0 It's been good, we have really experimented with it on a couple of dummy accounts and found what works. We are experimenting with inventory items and realized we might be able to make thigs even more streamlined. Might work better for some things than flag codes. All good stuff! Pros The way we can customize what we are doing. With all the options if one thing is not working for us, we can try several other ways to make it work better. Like with routing and with coding an account. Cons It gets really slow in the evenings and afternoons and we are having to wait a long time between screens and some of the options to fix things like Targets for products are hidden. If they come up on a search that would be awesome! Review Source Response from WorkWave July 15, 2024 Hi Scott, thank you so much for your positive review of RealGreen. We have taken note of your suggestions and are so happy you're finding success with our solutions. -WorkWave ES Erin S. Customer Service Representative Consumer Services Used the software for: 1-2 years ### "Excellent Product, minus a few bumps and Bruises" July 19, 2024 5.0 Pros Everything that I need to do in my role is fairly easy using Real Green. Even with all that I do on a daily basis (account management, payments, payment reports, statements & invoices, scheduling, and Managing the Collections through Real Green with APR, it works very well. There are still so many features that I do not utilize in my role, but I enjoy learning new things within the system. Cons Recently, customers on autopay have been double charged for their treatments. It seems that there is some sort of outage about once per month, often lasting just a few minutes, but sometimes for several hours. It grinds our busy time to a halt. Review Source Response from WorkWave July 29, 2024 Thank you for your feedback and review. We have passed along your comments and continue to work to be the best partner to you and your business. -WorkWave Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.