# Page 6 | RealGreen Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is RealGreen the right Lawn Care solution for you? Explore 148 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/78106/Service-Assistant/reviews --- RealGreen 3.9 (148) [View alternatives](https://www.capterra.com/p/78106/Service-Assistant/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 6 - Reviews of RealGreen ## Showing most helpful reviews Showing 126-148 of 148 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JW JAMES W. OWNER Chemicals Used the software for: 2+ years ### "REALGREEN 2024" February 14, 2024 5.0 Pros CUSTOMER, LAWN PROGRAM SET UP, ROUTING CUSTOMERS, RECORD KEEPING Cons DOING ESTMATES FOR CUSTOMERS AND SOME DOCUMENT DEVELOPMENT Review Source Response from WorkWave February 20, 2024 Thank you for your feedback. Customer satisfaction is our top priority and we appreciate your input as you find success with our products. Thank you, WorkWave. NR Nathan R. Owner/vp Chemicals Used the software for: 2+ years ### "Real green used to be real good. Support and service lacks" March 10, 2020 2.0 Service assistant was great, then they decided to be cloud based so they could sell sell sell. What they forgot was to make it work first. They seriously need an internal IT and coding department because what they are doing doesn’t work. 4-5 hour callback times, had to outsource call answering due to being overwhelmed with issues, product instability is such a problem I’d love to go back 3 generations and do things the old way. This is a classic case of rush to market, oversell, over promise, and under deliver. It’s shameful. Pros Looks pretty Works good...when it works Ability to incorporate so much marketing....when it works Cons Cost, value, functionality, support, customization, dependability Alternatives considered [Service Autopilot](https://www.capterra.com/p/122075/Service-Autopilot/) Reason for choosing RealGreen Supposed functionality Review Source LW Laura W. Office Manager Consumer Services Used the software for: 2+ years ### "Great Software for Scheduling and Routing" November 14, 2019 4.0 Overall, it was easy to use after learning the basics. The mapping and scheduling functionality is this softwares best feature. Pros I really liked that I could see all customers who are currently due for service on the map at one time. Selecting an area on the map of customers was so easy! I could just click and drag an area on the map and a list of those customers would pull up for scheduling. Cons The company I worked for offered pest control and lawn service. This software is definitely designed for lawn service functionality, but didn't work perfectly for the pest control aspects. We made it work, but the software wasn't designed with pest control and termite control services in mind. Reason for choosing RealGreen It wasn't my choice. The software was already chosen for the company I worked for. Review Source AW Andrew W. owner Construction Used the software for: 2+ years ### "A & A Lawn care " March 5, 2020 5.0 Pros How it helps office staff communicate to the customer using AMA. Also all the marketing functions. Cons Improvements with accounting features. More ease on applying installments to invoices rather than balance. Improvements on aging and better explanation how and why accounts get aged. Better communication with accounting software to carry GL over. I feel like to do this correctly you have to have a lot accounting background. While larger companies have a department of the ability to contract this out, smaller users would have a difficult time. We had this issue early on when the company was forming. Review Source Response from WorkWave March 9, 2020 Thanks for the great review, Andrew! The improvements you mentioned regarding applying installments to invoices, account aging, and GL communication are available in the new SA5 product. KC Kari C. Managr Consumer Services Used the software for: 2+ years ### "Sa4 VS Sa5" March 20, 2020 2.0 See above... Pros It is online so I can work from anywhere. Cons In the past we used SA4 with out lawn care, it is very user friendly and takes less time to enter in new customer as well as services than SA5. There seem to be a lot of glitches in SA5 even when entering a customer. When entering in the address on the address search line, I often have to reenter the info on the individual address blocks as it does not find the address and auto enter the info in the correct fields. I still can not figure out how to schedule correctly even though I have been walked through it a couple of times. We use the software for Christmas Light Services. Our main area that we enter info for our customers is the Work Order. The function of that is so bad that we use SA4. SA4 takes me half the time to enter and edit all my info. The notes for each item is view able without having to scroll and ope each one as in SA5. Overall, I don't like SA5. It is very frustrating. I wish you had more video tutorials for the functionality as every time I go to search for help, I am not ever able to find a usable fix without calling into tech support. Review Source CC Clint C. Owner Environmental Services Used the software for: 2+ years ### "realgreen review" February 25, 2020 3.0 It needs to let us go back to ABTEK credit card processing or we will find something else. Pros I can schedule many services, and see past records and notes. Cons It requires you to use real green credit card processing which is more expensive and labor intensive. The routing isn't setup for lawn spraying (servicing lawns from one side of vehicle), and the mapping is outdated. Review Source Response from WorkWave March 4, 2020 Thank you for the review. There seems to be a misconception about our routing. Real Green software was one of the first available offering same side of street routing and uses the most up to date maps available for each area serviced. While Real Green Payment Processing (RGPP) is integrated with our software, users are welcome to use any payment processing they wish to. We do not force any company to use RGPP, which is seamless and straightforward to use. VR Verified Reviewer Owner Consumer Services Used the software for: 2+ years ### "Good but slow" March 5, 2020 3.0 Pros Ease of use. Great customer support. Calls are returned within the hour. Cons Very expensive. Software is extremely slow. Wait up to a minute or more for pages to load. Not good when you have clients/potential clients waiting for answers. I have to wade through many screens to get to the information. Review Source DC David C. General Manager Consumer Services Used the software for: 2+ years ### "Problems Persist" March 2, 2020 2.0 Very Frustrating! Pros Read Below. Cons Tech Support - I feel only about 50% of the tech support team know the product. I have to call back multiple times to deal with either a mobile live problem, CAW, AMA, SA-5, Payment processing. I have to wait HOURS to get a call back. Now when I call I can't be told where I am in the que which means that I can't do other work. I am tied to my desk! Review Source Response from WorkWave March 5, 2020 Thank you for the review, David. We are sorry for the frustration with recent wait times for tech support and have implemented a new call center to help minimize that timing. While we do have some tech support team members who specialize in our legacy products, all tech support team members can help with routine maintenance issues in any product we offer. CB Cheryl B. CFO Chemicals Used the software for: 2+ years ### "What I Think About SA" March 2, 2020 4.0 As far as problems I can't think of any, however we are not using SA5. Pros Works well in our industry. I like the routing and truck tracking features. Having the ability for clients to log into their account and make billing changes helps the office staff greatly. Using tablets in the field is a great advantage as well!! Cons Can't think of a particular issue. Have requested for years to make the credit card expiration date numbers instead of the words Example November = 11. Reason for choosing RealGreen Referred to us. We were new to the industry and didn't really know of any other options. Review Source Response from WorkWave March 4, 2020 Thank you for the great review, Cheryl! We appreciate you as a customer. AG Andrew G. boss Architecture & Planning Used the software for: 2+ years ### "Please contact me" March 2, 2020 2.0 SA4 was good and we switched to 5 and it is slower and customer service is slow and no one seems to care. Pros cloud based Cons customer service has gone way downhill. SA5 is SLOWWWWWWWWWWWWW. Reason for choosing RealGreen we are looking in to alternatives currently because I can not get a call back about issues i am having. I feel over promised and under delivered. Review Source Response from WorkWave March 4, 2020 Thank you for your review and comments. Andrew, we do care and are working to resolve the issue. A permanent fix should be in place this week. We apologize for the inconvenience. DS David S. Customer Service Manager Environmental Services Used the software for: 2+ years ### "Lawncare Professional Must Use This Product" January 17, 2020 5.0 I was 1st introduced to the software back in 2001. It has grown every year and continues to provide unmatched industry technology. Pros It target specifically the lawncare and associated services industry. It offers so many features that I use daily so much that I would be lost with out it. The technical support is amazing!! It allow us to provide customer service at an amazingly high level. Cons It's not cheap but it will pay for itself! New products sometimes roll out with a few bugs but ultimately are fixed and once working correctly are awesome. Review Source Response from WorkWave March 4, 2020 Thanks for the great review, David. We work hard to provide superior value to our customers continually. JZ Jim Z. President Facilities Services Used the software for: 2+ years ### "Great product" February 25, 2020 5.0 I have used the program for 26 years and they keep making valuable enhancements and capabilities. Their programmers never cease to surprise me. Pros There is not much this software cannot do! If you own a pest control, lawn care, or service business, this is the software for you. Cons I really don't not like anything about the software, but if I had to come up with one thing I don't like, it would be the increase in the cost of the services every year. That is just part of business, because my prices go up as well. Reason for choosing RealGreen I didn't even consider anything else. Review Source Response from WorkWave February 26, 2020 Jim, thank you for the review! We love it when our customers are successful and happy. JL Joscelyn L. Office Manager Consumer Services Used the software for: 2+ years ### "Happy Customer!" March 3, 2020 5.0 Service assistant is great. We love it and the team that works behind it. Pros I love this software. It's so easy to use and train new employees on. The best part about this software is the customer service that is second to none. Calls are returned in under an hours. T Cons The part I like least is the inability to add multiple e-mails for the different departments within a company, board members, property manager, A/P. A/R that are within the same organization or customer. Also, we are in Canada, many of the extra features are for the US only. Review Source Response from WorkWave March 9, 2020 Thanks for the great review, Jocelyn. gA garrett A. Owner Consumer Services Used the software for: 6-12 months ### "Real Green, real $$" November 17, 2018 5.0 Helps in every aspect of your business. Almost all of the cons of previous reviews are not true. Routeing/invoicing is the easiest/ most detailed ive seen. You do NOT have to use their forms (you can have your local supply create the exact same document-the biggest thing is having certain parts of it in the correct spots). This is not an all in one system meaning one price gets you everything. Think a-la-carte- pick what you want and you'll pay for it. Customer service so far has been great- yes you have to create a ticket and wait for them to get back to you, typically it is same day, sometimes within the hour. Spreadsheets w/ quickbooks as a better option? Really?! Your going to be able to do 1% of what Real Green can do with that option. Overall it is $$$ but you gott spend $$ to make $$. Overall this software has taken over roughly 1 salaried position from our company. Pros Complete product, if you want to do something, there is almost always a way to do it. Cons It can get expensive depending on what parts of it you use. Not very easy to learn for some folk Review Source KD Kersten D. Customer Experience Manager Farming Used the software for: 2+ years ### "My Review of Service Assistant" March 5, 2020 4.0 It works great, until it doesn't. Then you have to put in a support call and usually get told it's user error, when it isn't necessarily. Pros I like the ability to send service reminders and schedule through the software. Cons There seems to be a lot of bugs. The company seems to be growing faster than they are able to keep up with. Reason for choosing RealGreen It seemed to make the most sense for the line of work we do. Review Source Response from WorkWave March 9, 2020 Thank you for the review, Kersten. We'll have our product management team reach out. It would help us improve by hearing the details. Thank you for your honest feedback. FM Frank M. Owner Chemicals Used the software for: 2+ years ### "The ups & down of a company" February 25, 2020 5.0 For 24 years never had any problems from the the woman who answered my call to the printing dept. now the past few months all down hill since new owners . That’s why they were a 10 now a 1 . Pros All good covers everything we need from invoices to software Cons Works all the time no cons about it that’s why I’ve been a customer for over 25 years . Review Source Response from WorkWave February 26, 2020 Thank you for the review, Frank. With all the great things you've said about us though, we are curious as to why you only ranked us 1 out 10 for Likelihood to Recommend? We'd love to find out why, so we can change your 1 to a 10! DH Dave H. Owner Construction Used the software for: Less than 6 months ### "This software is low quality and high cost" December 6, 2023 1.0 Terrible experience and for months I have tried to get support and can't get any. Pros Had a lot of features and would work well but only for specific industries and if company does certain tasks Cons Over priced, the support it terrible, it is impossible to get in contact with finance and the sales team lies and tells you the software can perform in a way it can't to stick you in a contract. Be warned. Don't trust them. Reason for choosing RealGreen They said the could perform the functionality I needed... they lied. Review Source Response from WorkWave December 12, 2023 Hi Dave- we appreciate your feedback and thank you for sharing your experience with RealGreen. We have passed along your comments to the team and will take them into account as we continuously work to improve our software to better serve our customers. -WorkWave TH Toni H. Office Manager Consumer Services Used the software for: 2+ years ### "Easy to use" March 3, 2020 4.0 Took a while to iron out the initial issues and features that weren't fully functioning. Now it just needs to get faster! Pros Easy to navigate and intuitive. Very easy to find different features and reports. Cons The report functions aren't fully developed and it isn't completely adapted for the UK market Reason for choosing RealGreen N/A Review Source Response from WorkWave March 5, 2020 Thank you for the review, Toni! CN Christian N. Owner Construction Used the software for: 2+ years ### "Helped my business grow" September 7, 2017 4.0 Never let's you forget Pros Real green systems have significantly help me grow my business. We've gone from using other programs that never had the capabilities that real green has. It's made things so much better. It's a great marketing tool. Cons there's almost too many functions with the system. It's very "nitty gritty". You really have to pay attention to the settings you have when pulling reports for instance. Good part is thy the support team always figures it out!! Review Source RL Richard L. Owner Chemicals Used the software for: Less than 6 months ### "Not a good start" March 3, 2020 2.0 Will let you know Pros I will let you know later. I am not sure just yet. Cons Everything in SA5 is completely different from SA4. We have been used to SA4 for 10 years. Review Source Response from WorkWave March 4, 2020 Thank you for your review. Yes, SA5 is drastically different from the SA4 product, which launched in 2009 on an entirely different platform. It's a process getting used to new software, as items we use every day get relocated, and our muscle memory needs time to adjust. It's completely understandable. A lot of research into the workflows of lawn and pest companies went into the SA5 development, and it is intuitive to those flows. We encourage users to stick with it. If we can help the process in any way, please reach out. BJ Bob J. CFO Chemicals Used the software for: Less than 6 months ### "Software That was forced upon us" March 9, 2020 1.0 Prior to new release SA5 we were happy Pros ??? Like the idea of features but nothing performs as promised Cons Entire program since it does not perform Review Source Response from WorkWave March 12, 2020 Our VP of Customer Success will be reaching out to you. We're deeply sorry that you are not pleased with the product. SM Simeon M. Used the software for: ### "Very disappointed" July 30, 2014 1.0 This software is very costly and I thought that it would be the best for me but I have been nothing but disappointed. Clients have called every month since I got it complaining about the confusing bills. They make you buy their paper which is an added expense. This was supposed to help me make sure everything was getting done and speed up the monthly invoices. I have missed a lot of projects and the invoice process takes 2-3 times longer. I think the thing that upsets me the most is that if I make a mistake on a bill I can't fix it without the client seeing it on their invoice. Review Source JE JR E. account manager Used the software for: ### "best out" April 7, 2015 5.0 The other user doesnt know how to use it, he is an idiot. It runs our plowing mowing fertilizing and every other service we offer, seamlessly. Billing is cake and it keeps track of data very good. Review Source Similar Products Featured ## Related categories [Field Service Management](https://www.capterra.com/field-service-management-software/)[Service Dispatch](https://www.capterra.com/service-dispatch-software/)[Lawn Care](https://www.capterra.com/lawn-care-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.