# StreetSmart Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is StreetSmart the right Field Service Management solution for you? Explore 107 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/783/StreetSmart/reviews --- StreetSmart 4.2 (107) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of StreetSmart Ease of use 4.2 Customer Service 4.1 ## Showing most helpful reviews Showing 1-25 of 107 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Lex B. Branch Manager Sales & Service Wholesale Used the software for: Less than 6 months ### "Some difficultly with the online instructions." March 15, 2018 4.0 Am able to show company sponsored videos on a TV in my counter/showroom. Pros Excellent customer service when calling tech support. Tech support personnel were very friendly and knowledgeable. Cons Programming was a bit tricky. Once I got around a few issues it worked well. Would be nice if you could upload something larger than 500MB. Review Source Response from StreetSmart Mobile March 22, 2018 Lex Thank you for your kind words about your technical support team. We appreciate your review and have also forwarded your comments on to our Graybar engagement manager and product team for review. Thank you again for your feedback! Marty R. Branch Manager Electrical/Electronic Manufacturing Used the software for: 2+ years ### "We use this program for our delivery trucks and it's works great!" March 22, 2018 4.0 It's a great set up for tracking deliveries. Pros I like the easiness of tracking deliveries and it's map set up to watch where my driver is going. We use this daily and it helps us keep in touch with our customers, so we can make sure we deliver on time. Cons It needs easier search functions. We've had issues finding completed jobs. I've noticed on the job map view, it doesn't show deliveries, when I know we sent out deliveries that day to certain locations. Review Source Response from StreetSmart Mobile April 2, 2018 Thank you Marty for your feedback of our StreetSmart app and workforce solution. We are happy to hear that StreetSmart continues to an effective way for you to track deliveries to meet your customer's expectations. Your suggestion has been forwarded to Graybar's engagement manager and our product team for followup. Thank you again! MB Marcelo B. Business Developer Facilities Services Used the software for: 1-2 years ### "Street Smart is stuck in time " June 11, 2019 3.0 The first project manager helping us was the worst, then we made a big deal about it and the second person was wonderful. She did the best she could with what she could offer. The support team are awful too. You will lose you cool everytime you need to call them. Pros IT has a lot important and hard features to get on one place. GPS and timestamp, geoface, forms, the ability to customize them is some ways. Cons There were more dislikes than likes, but I feel is lack in some simples features such as calendar functionalities. The interface is AWFUL and out of date. IT's not a simple program to use or learn and the interface is stuck in the 2000's. Review Source Response from StreetSmart Mobile June 19, 2019 Marcel, Thank you for providing feedback on StreetSmart. We are glad to hear that the application has a lot of features you need in one place start stop report you have is accurate and easy to use. Because the application is rather robust, we do have periodic training for all our customers that can be found in your customer portal. I have forwarded the issues you have to our product team as well for your calendar functionality. We also encourage customers to submit requests through smartsupport@clicksoftware.com as they would be able to see where the bugs/disconnect are with your calendar. AR Adrienne R. Director of Operations Used the software for: 2+ years ### "Does what it says it will" March 19, 2018 4.0 Pros This really is a simple program to use in terms of setting up and customizing jobs and report. It's also a great tool for locating my techs while they are in the field and helping them manage their time while on a job site. It's also a great way to keep my service techs and our service calendar in sync ensuring a high level of customer service. Our customers love the reports and the information we provide. Cons The 2 most frustrating things with this software are the inability to make a customer inactive, and the lack of a place to make notes like gate codes. Currently, your only options are to delete a customer, which means you lose all of their history as well and for gate codes or special instructions, we have to either type them in at each service call (which is weekly) or note it somewhere in the address line 2 section. Review Source Response from StreetSmart Mobile March 22, 2018 Adrienne, Thank you for your feedback on StreetSmart. We are pleased to hear you find the solution helpful in maintaining a high level of customer service. We have also forwarded your comments to our product team for review. Thank you again for your feedback. RT Ryan T. Field Services Rep Hospitality Used the software for: 6-12 months ### "Full Featured but can be cumbersome" November 9, 2018 4.0 Easy to use and figure out, even with the "non-ergonomic" style of using some of the features. Implement performance increases and make things not as rigid and it will be a winning system. Pros \- Keeps everything in one place -easy to access files -Navigation is simple Cons \-Accessing files for DOWNLOAD is cumbersome and seems to be dependent on how many users are on it in the office -Selecting date ranges gives too many warnings about what the date range can be (i.e. you change date A it warns you DATE RANGE CANNOT exceed X before you finish changing date B) It is mildly frustrating to very frustrating when you need to review certain dates. -Saving .pdfs generated form street smart can take a very long time; a 30mb file should not take 3 minutes to download with gigabit internet speeds. This has something to do with base server speed but it is still astounding how lond it takes at times to download such a small file. Perhaps look into improving performance of the cloud application to/from the end user? - search function is lacking: example is If I want to look up apartment/task X I should be able to type it in simply as whatever keyword I'm looking for and not the specific task number. -General performance enhancements would be greatly appreciated Review Source JR Jim R. Purchasing and Logistics Manager Hospitality Used the software for: 2+ years ### "StreetSmart Review by Jim" January 8, 2019 5.0 Streetsmart has allowed us to tailor a software system to the needs of our company. We have dramatically reduced our direct labor costs, which is far and away our number one expenditure. The ability to track and report on anything from job details to vehicle mileage and locations has completely changed our business, and will continue to do so as we grow and evolve as a company. Pros This software has helped fundamentally change our small business! It has allowed us to be more efficient as a team and effective as a hospitality service provider. I most enjoy the ability to plan and schedule company actions far ahead of time, track in real time, and report on any job function afterward with details that I can customize to best fit our team's needs. The user-friendly interface allows quick manipulation that saves me extremely valuable time. Cons The only con would be lack of a more 'real time' messaging option for communicating with workers in the field. The current messaging feature is extremely handy, but a faster 'chat' type function (think facebook messenger, or mightytext) would take this software over the moon for my company. Review Source KB Kevin B. Regional Director of Operations Leisure, Travel & Tourism Used the software for: 1-2 years ### "Awesome...with headaches." January 15, 2019 5.0 We run a very unique business and the folks at StreetSmart have been able to completely customize our web portal and corresponding App on our tablets. They have been tremendous in capturing data that we can use for market trends and analyse logistics, and our ability to add/delete new forms on the fly has proven extremely valuable when rolling out new initiatives throughout the year. The amount of data we push back and forth daily from the tablets is quite large, so when an error occurs in the data transfer, this can cause major issues. Although the web developers have been able to work out many of the kinks with our Corporate Support folks, errors still tend to occur on a somewhat regular basis. Overall, I believe that the sky is the limit with StreetSmart. It doesn't matter what kind of business you have...they can customize it for you. Just make sure your IT people are on top of their game if you have 100+ tablet users every day. Pros The software was fully customized to meet the needs of my company. I can generate reports in the web portal that drill down to very specific details throughout day. Cons The root menus can be a bit cumbersome to navigate, but I think that's part of our own doing. There's not much about the software that I don't like. My major frustrations are with data transfers in the back end of our SQL server and the software's communication with our employees' tablets. Review Source William B. SCS Building Materials Used the software for: 1-2 years ### "Real Time" January 11, 2019 4.0 Tracking deliveries as warehouse manager. Pros I love the real time updates, the ease of tracking, makes my life much easier. as a warehouse manager. Cons Sometimes it can be a little slow but not so much that it disrupts my business. Review Source Barby S. Compliance Warehousing Used the software for: 6-12 months ### "User Review" January 16, 2019 5.0 Pros The company makes the software straight forward and easy to use Cons The customer service is not great, many times they are just as confused Review Source Clark O. Client Service Manager, US & Canada Field Operations, Unisys Enterprise Solutions Computer Hardware Used the software for: Less than 6 months ### "Streetsmart review" January 15, 2019 3.0 Pros It is simple to use and offers reports and mileage summary at the end of the week. Cons It consumes your battery at an alarming rate Review Source LP Larry P. Branch Manager Used the software for: 2+ years ### "The app does what it says it will do." March 19, 2018 4.0 Pros It is user friendly. You can download specific instructions for your field employees. I can make edits to the field reports from my desk top. Cons If I am in the middle of a Final Walk and I get a phone call, the final walk gets deleted. I have been almost finished with my final walks and receive a phone call and have to start my final walk all over again. Review Source Response from StreetSmart Mobile March 22, 2018 Thank you for Larry for reviewing StreetSmart! We are glad to hear you find the product helps share information with your field team and provide reporting. We have also forward your comments to our product team for review. JB Joseph B. Executive Telecommunications Used the software for: 1-2 years ### "Excellent" March 16, 2018 5.0 Effectivity Pros Friendly Software, a very good tool when managing mobile jobs, saves time and money and helps productivity and the functioning of processes. Cons It is a bit slow at the start of the session, access to jobs, messages and forms should be a bit easier, in general lines is a very good software Review Source Response from StreetSmart Mobile March 22, 2018 Thank you Joseph for your great feedback! We are very pleased to hear that StreetSmart is working well for Boom Solutions. We are also forwarding your comments to our product team for further review. Thank you for your business! JS Jasmine S. admin Used the software for: 2+ years ### "ClickSoft is a very easy app to use and eliminates unnecessary paperwork" March 22, 2018 5.0 Pros I am able to send jobs to my field employees as well as track their performance. All customer info is given to field techs and stored in my calendar Cons The tracking feature seems to be off a lot. When there is traffic, it shows the crews making huge loops on streets. Review Source Response from StreetSmart Mobile April 2, 2018 Jasmine, Thank you for your feedback of our StreetSmart app and workforce solution. It is good to hear it has simplified paperwork and given you easier access to customer information. We have also sent your tracking information to our product team for review. Thank you again! FH Frank H. Warehouse leader Used the software for: 2+ years ### "We use Street Smart for truck deliveries A good POD program" March 19, 2018 4.0 POD Pros A good dependable system to acknowledge deliveries and have proof of delivery already in the system when delivery is completed. Cons Sometimes navigation is not correct Sometimes it takes too long for proof of delivery to show up in the system. We even have to put information in manually when driver returns. Review Source Response from StreetSmart Mobile March 22, 2018 Thank you Frank for your feedback! It is good to hear you find StreetSmart dependable for proof of delivery. I have also forwarded your comments on to your Graybar account manager for follow up. BF Bryan F. MCS Logistics and Supply Chain Used the software for: 2+ years ### "Street Smart FWIN" January 8, 2019 4.0 The biggest advantage is what I described above. Having all the information available from our truck deliveries and being able to share the signature, picture, and order details directly with the customer. Pros Ability to have a lot of information on one site. I like being able to view, email, make a PDF copy and the ability to easily send this information to the site either internally or directly to a customer. Cons I've had issues with the filters and being able to find the info needed. Review Source SG Stephanie G. Office Administrator Construction Used the software for: 2+ years ### "My Review" January 8, 2019 3.0 Pros This software is easy to use and the learning curve is minimal. Cons Functionality does not allow me to do all the things I need when dispatching work to our technicians. Review Source RE Rod E. owner Used the software for: 1-2 years ### "It is doing a nice job for us." March 15, 2018 4.0 Pros What we like the most is the paperless work orders and how simple the reassignment of the work orders are. Cons We would like to see the map areas to be able to be broken up into different areas for routing. We are a service company and would like to use it for routing Review Source Response from StreetSmart Mobile March 22, 2018 Rod, Thank you for providing feedback on StreetSmart. It is good to hear that the elimination of paper work orders and ease of job reassignments helps your business. Your comments have also been forwarded to our product management team for further review. Thank you for your business! HC Héctor C. Software and Development IT Manager Telecommunications Used the software for: 1-2 years ### "Comfort and efficiency" March 22, 2018 5.0 optimization, digital signatures Pros easy for signing our clients contract and assignment to each technician, real-time review super modifiable Cons currently it is quite expensive, and it is slow in the interface, I have good internet connection and sometimes it is frzzed Review Source MV Marcus V. Operations Supervisor Chemicals Used the software for: 2+ years ### "Helpful and handy, but a bit glitchy" January 11, 2019 4.0 when filling out sections of streetsmart on certain android devices, the application will freeze and close if correction line is used. This creates quite a bit of extra work, because when the app closes it loses all information already input. Pros Time tracking and job process monitoring. Cons various glitches poor GPS updating poor job updating Review Source CV Chase V. CFT Transportation/Trucking/Railroad Used the software for: 2+ years ### "StreetSmart" January 8, 2019 4.0 Overall, StreetSmart is a great tool. Pros I like how StreetSmart provides current statuses for all jobs throughout the day. Very convenient! Cons The application shuts down daily on me, and I have to login again each time. Review Source SQ Shannon Q. Lead project engineer Telecommunications Used the software for: 6-12 months ### "Not great" January 8, 2019 2.0 Pros Good reporting, easy to gather information from the forms Cons Difficult to use, forms are clunky when in the field. Hard to go back in the form when in the app Review Source Response from StreetSmart Mobile January 9, 2019 Shannon, Thank you for providing feedback on StreetSmart. It is important to us that our product gathers the information for your reports accurately. I have forwarded the issues you¿re having to our product team and we also want to make sure you know we offer ongoing free training. If you are having any challenges or questions about using the product you can always connect with smartsupport@clicksoftware.com who will be able to help as well. SC Sara C. HR Compliance Food & Beverages Used the software for: 2+ years ### "StreetSmart Jobs" January 15, 2019 4.0 StreetSmart is helping us to optimize routes, keep track of our employees and their workloads and ensure employees are attesting - satisfying company policies surrounding wage and hour requirements. Pros It is easy to assign jobs, view jobs and track employees with this software. Cons It is not always intuitive to the employee on how to access and move through assigned jobs. Review Source MN Matt N. Supervising Building/Construction Inspector Construction Used the software for: 2+ years ### "My Review" November 2, 2018 5.0 I have been able to document staff locations/activity Pros The software enabled me with GPS Tracking Cons The staff dislikes being tracked by GPS and having to check-in/out. Review Source LJ LaToya J. Manger, Utilization Management Health, Wellness and Fitness Used the software for: 2+ years ### "great software!!!" January 15, 2019 5.0 Pros Great solution for my employees in the field. Cons There aren't any cons that I have encountered, My staff has not reported any either. Review Source TW Toni W. Area Coordinator Education Management Used the software for: 2+ years ### "Morning & After Care, Area Coordinator " November 2, 2018 5.0 Pros I love the entire set up of your software Cons There is nothing that I dislike about the software Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.