--- title: "HireTrack NX Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about HireTrack NX Software - reviews, pricing plans, popular comparisons to other Equipment Rental products and more." source_url: "https://www.capterra.com/p/78309/HireTrack-NX/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # HireTrack NX Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) HireTrack NX ## What is HireTrack NX? Rental software for live event & production businesses. Navigator Systems provides our clients with solutions to control, manage and drive their live event businesses forward through our innovative rental management software. Working together we help organisations within the production industries, whether sound, lighting, audio visual, stage or one of the many other specialists to reduce costs and improve their efficiency giving them a competitive edge and increasing their profitability. ## What is HireTrack NX used for? [Equipment Rental](https://www.capterra.com/equipment-rental-software/)[Rental](https://www.capterra.com/rental-software/) Top alternative Featured Overall rating Based on 16 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for HireTrack NX?[Manage this product listing](https://www.g2.com/products/hiretrack-nx/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### HireTrack NX 4.6 (16) VS. [4.8 (1,195)](https://www.capterra.com/p/138689/Booqable/reviews/) Starting Price Contact vendor Starting Price $29 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.2 (16) Ease Of Use 4.8 (1,195) Value For Money 4.9 (12) Value For Money 4.7 (1,156) Customer Service 4.9 (16) Customer Service 4.8 (1,146) ## HireTrack NX alternatives [4.5 (2,236)](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/reviews/) Starting price $65.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.8 (157)](https://www.capterra.com/p/167364/Goodshuffle-Pro/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.5 (34)](https://www.capterra.com/p/104749/ADVANTAGE/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.5 (1,312)](https://www.capterra.com/p/131924/Lodgify/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/78309/HireTrack-NX/alternatives/) ## FAQs about HireTrack NX Overview ### Which roles and teams benefit most from HireTrack NX? HireTrack NX is most used by general managers, managing directors, owners, and operations leaders overseeing rental or production activity. Administrators and branch development managers handle scheduling, job records, and day-to-day coordination, while IT managers and support staff maintain system access and data. Sales and marketing teams track customer activity, quotes, and business opportunities. Answer based on 14 reviews Overview ### What company size and specific industries is HireTrack NX built for? HireTrack NX is designed for organisations in the production industries, including sound, lighting, audio visual, stage, and other specialist event production businesses. The description does not specify company size, but it clearly targets companies working in technical production and related specialist services. Features and Usability ### What are the key features of HireTrack NX? HireTrack NX offers reservations management, scheduling, and calendar management for booking workflows, plus equipment tracking, inventory management, and equipment rental for asset control. It also includes contract/license management, invoice management, reporting & statistics, alerts/notifications, and third-party integrations for administrative and operational tasks. Integrations ### Which third-party tools and platforms does HireTrack NX integrate with? HireTrack NX integrates with 7 third-party tools, including communication and productivity platforms like Gmail, Google Calendar, Microsoft Outlook, and Slack, plus Shopify, Xero, and Zapier for broader workflow and accounting connections. These catalog integrations cover email, scheduling, commerce, and automation needs. Getting Started and Support ### What training and onboarding options does HireTrack NX offer? HireTrack NX provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars cover group learning, documentation offers written reference material, and videos provide visual self-paced guidance. Getting Started and Support ### What customer support options does HireTrack NX offer? HireTrack NX provides email/help desk, FAQ/forum, knowledge base, phone support, and chat. These channels give users several ways to find help, from self-service articles to direct contact, but no reviewer feedback is available to describe response times, helpfulness, or common support issues. ## Features AI summary Based on 1,354 Equipment Rental reviews Capterra data shows that buyers of rental software rank the following features as their top priorities: - **Online Booking** (**69%** of reviewers rated this feature as critical) - **Order Management** (**59%**) - **Reservations Management** (**64%**) HireTrack NX includes **Order Management** and **Reservations Management**, giving rental teams a clear way to track orders and manage booked inventory across upcoming rentals. However, it does not offer **Online Booking**. Instead, it provides other features that reviewers also rate as important, including **Inventory Management** (**56%**), **Scheduling** (**55%**), and **Calendar Management** (**52%**). These features help businesses keep equipment availability organized, plan rental timelines more accurately, and reduce booking conflicts, helping teams stay on top of day-to-day rental operations. Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API Application programming interface that allows for integration with other systems/databases Availability Management Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients Barcode/Ticket Scanning Scan barcodes to ensure accurate pricing and label tracking Calendar Management Track and manage schedules and meetings via an integrated calendar Contract/License Management Track, store, and access client contracts or licenses HireTrack NX 26 features ### All Features - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Barcode/Ticket Scanning: Scan barcodes to ensure accurate pricing and label tracking - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Contract/License Management: Track, store, and access client contracts or licenses - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Data Import/Export: Import and export data to and from software applications - Document Management: Store, manage, and track all electronic documents in a centralized location - Email Templates: Pre-made examples and templates for emails - Equipment Tracking: Track the location of specific equipment at all times - Inspection Management: Track and manage inspections for worksites, vehicles, and/or equipment to remain compliant with industry standards - Inventory Management: Track and manage inventory levels to maintain proper supply - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Maintenance Management: Manage, maintain and track the performance of assets and equipment - Multi-Location: Manage and support multiple locations - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Rate Management: Track/optimize rates in relation to usage - Recurring Rentals: Designed to support renewals for recurring customers - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reservations Management: Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event - Scheduling: Plan availability and assign specific time slots for tasks and resources - Short/Long Term Rental: Length of rental - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Work Order Management: Creating, assign, and track jobs and/or tasks for work orders --- Get Advice We can help you find the software with the features you need. Features 4.7 (13) 4.7 Based on 13 reviews ## Pricing Value for money 4.9 (12) ### Starting price Free trial available Value for money 4.9 (12) 4.9 Based on 12 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[ Xero](https://www.capterra.com/p/120109/Xero/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (16) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (16) 4.9 Based on 16 reviews ## User reviews Overall rating 4.6 Based on 16 reviews Filter by rating Counts reflect reviews available in this feed. 5(10) 4(5) 3(1) 2(0) 1(0) Mentioned topic Recent reviews first, then most helpful RE Reviewer Sales Manager Used the software for: 3-5 years ### "Hiretrack NX, an all-in-one solution for your rental operations" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 February 5, 2019 All in all we are very pleased with the Hiretrack NX software, the team and the support from Navigator systems. They have come a long way developing the ultimate rental software and continue to improve with every major update. When all data is set up correctly, and all reports (either standard, tailored or completely custom-made) are in place, it really improves operation speed and insight from every desk in the office or warehouse. Already happy and eager to learn what the future will bring. Pros The software is very extensive, meaning that there are a lot of options and functions available to all users. Whether you have a one warehouse, 10 crew or twelve warehouses 200 crew business, the software is the same and you can 'pick and mix' the parts of the software that you need for your operations. I still find new functionality every time I dig deeper, although I have been using Eclipse (the predecessor) and NX for 12 years straight. For smaller companies, the latest updates have improved warehouse operations and reduced the number of clicks needed to get 'simple' jobs out. Then, the support team is out of this world. Reply's are always swift and to-the point. They never failed me coming up with a solution for a problem I encountered. Cons The learning curve for new users is quite steep because of all the options and extended functionality. Tutorials are available, but are understandably never exactly tailored to the way we work in our company. For the future, I am very curious what possibilities Hiretrack will be using from mobile technology. I feel this part is, until now, under-developed in comparison to other software packages on the market. I would love to see our warehouse guys being able to use their mobile phone or tablet to scan out lists of equipment. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer NX Support Used the software for: 3-5 years ### "A great software and excellent service working with the Navigator team behind the scenes." 4.0 March 26, 2018 Pros We very much like the flexibility about Hiretrack NX. I do the admin for several regions and all regions have very different needs, hence we customized the settings of Hiretrack to suit each region's requirements to make sure NX is an advantage and not a burden to use. In some areas NX is very flexible to use but in others such as warehouse processes it has very strict processes, which benefits the business very well. Hiretrack is a very organic product and the developers do a lot to make this software successful and competitive, there are continuous enhancements and most of those are free of charge. Additionally, I very much enjoy dealing with the support team. Responses are spot on and most of the times solutions are offered within hours or at least within 24 hours. There is also an option of getting reports programmed by the Navigator team and while other companies take ages to program new reports, most of our reports were done within 1 up to 3 weeks depending on the complexity of the report and the length of the testing phase. All in all, we enjoy using Hiretrack NX and are happy to recommend this tool. Cons In warehouse operations, we do like all the options of considering equipment, sub hires and loans but the number of clicks is just too much. There is a new Easter update to come which should address most of these issues and we are looking forward to working with this new feature. I'd very much enjoy seeing one way transfers so one warehouse can send items to another warehouse and the items will be available at the receiving location (same as an item and barcode transfer but within a job). As soon as the transfer is confirmed the items should be available at this location starting from the receiving date. With more than one warehouse, it would make sense to exchange equipment when needed and not when the system is expecting it back a one way transfer would also save logistics cost. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Branch Development Manager ### "Review Hiretrack NX" 3.0 May 17, 2017 We as PSAV have decided to go for a BETA version program with Navigator Systems using HireTrack NX. At the beginning due to the Beta testing we have had some issues but these were addressed quickly and almost solved the same day. The customer service of the Navigator Systems team is outstanding and I really enjoy working with the team. No matter what all my requests were treated in a timely fashion and the team delivered appropriate solutions. When comparing both systems Eclipse and NX I can only say that it is now a pleasure to work with NX. There is a lot more flexibility when writing proposals while still being very strict on equipment management. We as a company don't use all areas of NX but the ones we do work with operate to our full expectations - as mentioned if there is any bug the team will always help solving the problem. Additionally I very much like the management tool being now within NX plus the reporting side which provides us a lot more analysis of our operations. I believe there are still some minor areas to be developed such as the CRM tool and some items we added to the wish list of the Navigator Systems team. NX is a very organic product that is developing and personally I very much appreciate these developments as we as PSAV will benefit from this and improve our operations . I look forward to being part of any new implementations to NX. Thanks to the Navigator team! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer General Manager Used the software for: 3-5 years ### "Excellent rental management software with peerless customer support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 15, 2018 We have used Hiretrack NX for several years and prior to this we used its predecessor Hiretrack Eclipse. We couldn't run our business without Hiretrack, it is an excellent piece of software which pays for itself time and again in reduced running costs. Pros Hiretrack NX is the beating heart of our rental operations-quite simply there isn't a step in the process of hiring equipment out which doesn't touch Hiretrack NX. We quote, check availability, order subhires, book crew, invoice jobs, prep, dispatch, return and check in our extensive rental stock all within one package. Powerful business tools such as easily customisable reports, ad-hoc queries with QBE and the ability to create powerful web apps help us run our successful rental business. Financial information is collated per job which allows Project Managers to maintain an eye on margins in real time. The server is rock solid and copes with thousands of barcode scans every day without missing a beat. The support team are a joy to deal with helpful, responsive and excellent value for money. Updates happen with reasonable frequency and bugs are addressed in a timely fashion. Cons We have very few problems with NX, and those we find are addressed rapidly by the support team. Suggestions are taken on board and implemented so the software continues to evolve and get better. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Barry B. Owner Used the software for: 3-5 years ### "An outstanding piece of soft but you have to customise it to get the best from it" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 9, 2018 Improved ROI, asset control, client control, multi site operation and reduced support requirement. Pros Extremely powerful; totally customisable; very stable; works well with multi-site operations; incredibly versatile. Excellent asset control. We have been using Hiretrack now for approaching 4 years and have used their custom reporting services to totally individualise our program. We work across 3 sites and the system works beautifully with a very find degree of finesse. The quotes that it produces look great and the system keeps track of a wide inventory and client histories. Best of all is that the system has 3 x databases - customers & Suppliers; venues and client contacts and these client contacts can be spread across many customers and suppliers. Jobs can be from a single hire to a full production series with multiple equipment lists, contact, job reservations over multiple dates. Invoicing is equally versatile with the possibility of invoicing a large job over a single or multiple invoices. 5 stars from me. Cons The system in its purchased form does not have many built-in reports, so the user has a lot of customisation to be done ahead of implementation and perhaps this is more than most systems. In my experience, this is definitely worthwhile. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Director of Operations Used the software for: 3-5 years ### "The one stop shop of software for your rental/production company." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 25, 2018 Hiretrack NX is a powerful company management software solution and is now the heart of everything we do at MSP Global Ltd. We try to use all sections of the software including equipment hire, crewing, transport, testing & repairs along with full inventory management. We have barcoded our equipment and around 95% of this is now scanned out and back on all events. Within the crewing section, we charge, allocate all crew and create PO numbers to confirm them. Then within the transport section we have all our vehicles and allocate each vehicle to a specific job. Pros Hiretrack NX is really easy to use, easy to find your way around and I like the fact the each tab or section is controllable with who can see the data. For example, warehouse not being able to access client or account information etc.. Cons I don't really have any negatives for Hiretrack NX, other than future updates that would help us run our business even better. For example being able to sign for a delivery or collection on a phone/tablet when out in the field. Maybe even an app that allows our techs to view what jobs they're on coming up/maybe even being able to track each technicians hours. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer General Manager Used the software for: 3-5 years ### "Complete Hire / Production / Installation & asset management solution" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 17, 2017 Enlightened have been using Navigators software for over 15 years. About 3 years ago we upgraded from Hiretrack Eclipse to Hiretrack NX and have never looked back. Hiretrack NX is a very powerful company management software solution and really is now at the heart of everything we do at Enlightened. This includes hire, production, install, sales, testing & repairs along with full inventory and asset management. Hiretrack NX is only as good as the information you put into it. Keeping the inventory accurate is essential to our daily use - but once correct means that you know where every last cable is, and possibly more importantly where it is coming back from for the next job. At Enlightened we have taken on board a lot of the features and facilities. We barcode scan about 90% of our equipment, we manage transport and crew allocations. All our PAT and LOLER results are loaded in too. It really is the centre of our operation. Navigator Systems support has been incredible. On the occasions that something strange has happened, they have been very quick to respond and resolve. Access to the SQL engine is a breath of fresh air. We can create queries and reports with ease to show whatever information we can imagine. We are frequently approached by other companies trying to sell us rental management solutions - to date no one has got close to offering the functionality let alone the cost. Hiretrack NX really is invaluable to us. Pros NX holds all our information, so is the central point for everything we do. From kit availability to invoice history, crew phone numbers - it is all in one place. Being able to write our own reports and queries is also incredibly powerful. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Operations Manager Used the software for: 3-5 years ### "Great System" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 12, 2019 HireTrack is a great system and covers all the areas we require and Navigator are always developing and listening to feedback from users to make the programme even better. I do not believe we are using all features to their full capacity yet but we are always learning new ways to improve how we work as a company. The ability to create custom reports, some ourselves and others from support (chargeable) is great. The online knowledge base and videos are a useful tool and often answer questions, but if not the support team are brilliant and will get back to you pretty quickly with an answer or simple instructions on what you could do. If starting from scratch and not upgrading from Eclipse the setup is time consuming, inputting all equipment, clients, suppliers, venues, freelancers but it is worth it in the long term. Everyone working off a live system, means less chance of error and things getting missed, different access levels for different departments on the system is a bonus. Pros All information in one place and everyone working off the same live system and the support team are amazing. Cons Setup is time consuming if from scratch and there is a lot to learn. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer MD Used the software for: 3-5 years ### "small enterprise experience" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 22, 2019 Very stable software, with great support, knowledge of our business, and willing to add features on request. Worth every penny. Pros stability oversight multiple users dedicated to branche all options available, no costs for expanding features in future Cons It takes time to train new users difficult to find 'work-arounds / shortcuts' when not using all options (i.e. sales, warehouse and technicians are sometimes combined functions in a small company, but need to use different 'books'. Need to outsource new 'layout's'. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Sales & Marketing Executive Used the software for: Less than 1 year ### "HireTrack NX a must have software" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 September 6, 2019 Pros \- Ease of use - Ease of access - Having everything under one app, eg: equipment pricing, listen, job forecast, job report, invoicing etc. which saves a lot of time. - Database search for old jobs. - All client details are saved which makes it easier, when you have to make quotes for the same clients again. Cons \- When required, there is no option to export the quotations to excel format. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. 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