Who Uses This Software?

We help organisations within the production industries, whether sound, lighting, audio visual, stage or one of the many other specialists.


Average Ratings

10 Reviews
  • 4.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Trial
  • Deployment
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Navigator Systems
  • www.navigator.co.uk
  • Founded 1995

About HireTrack NX

Rental software for live event & production businesses. Navigator Systems provides our clients with solutions to control, manage and drive their live event businesses forward through our innovative rental management software. Working together we help organisations within the production industries, whether sound, lighting, audio visual, stage or one of the many other specialists to reduce costs and improve their efficiency giving them a competitive edge and increasing their profitability.


HireTrack NX Features

  • Contract Management
  • Inspection Management
  • Inventory Management
  • Late Fee Calculation
  • Maintenance Management
  • Multi-Location
  • Online Booking
  • Rate Management
  • Recurring Rentals
  • Reservations Management
  • Scheduling
  • Short / Long Term Rental

HireTrack NX Reviews Recently Reviewed!


A great software and excellent service working with the Navigator team behind the scenes.

Mar 21, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: We very much like the flexibility about Hiretrack NX. I do the admin for several regions and all regions have very different needs, hence we customized the settings of Hiretrack to suit each region's requirements to make sure NX is an advantage and not a burden to use. In some areas NX is very flexible to use but in others such as warehouse processes it has very strict processes, which benefits the business very well.

Hiretrack is a very organic product and the developers do a lot to make this software successful and competitive, there are continuous enhancements and most of those are free of charge.



Additionally, I very much enjoy dealing with the support team. Responses are spot on and most of the times solutions are offered within hours or at least within 24 hours. There is also an option of getting reports programmed by the Navigator team and while other companies take ages to program new reports, most of our reports were done within 1 up to 3 weeks depending on the complexity of the report and the length of the testing phase.

All in all, we enjoy using Hiretrack NX and are happy to recommend this tool.

Cons: In warehouse operations, we do like all the options of considering equipment, sub hires and loans but the number of clicks is just too much. There is a new Easter update to come which should address most of these issues and we are looking forward to working with this new feature.

I'd very much enjoy seeing one way transfers so one warehouse can send items to another warehouse and the items will be available at the receiving location (same as an item and barcode transfer but within a job). As soon as the transfer is confirmed the items should be available at this location starting from the receiving date. With more than one warehouse, it would make sense to exchange equipment when needed and not when the system is expecting it back a one way transfer would also save logistics cost.

Complete Hire / Production / Installation & asset management solution

Feb 28, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: NX holds all our information, so is the central point for everything we do. From kit availability to invoice history, crew phone numbers - it is all in one place. Being able to write our own reports and queries is also incredibly powerful.

Overall: Enlightened have been using Navigators software for over 15 years. About 3 years ago we upgraded from Hiretrack Eclipse to Hiretrack NX and have never looked back.

Hiretrack NX is a very powerful company management software solution and really is now at the heart of everything we do at Enlightened. This includes hire, production, install, sales, testing & repairs along with full inventory and asset management.

Hiretrack NX is only as good as the information you put into it. Keeping the inventory accurate is essential to our daily use - but once correct means that you know where every last cable is, and possibly more importantly where it is coming back from for the next job.

At Enlightened we have taken on board a lot of the features and facilities. We barcode scan about 90% of our equipment, we manage transport and crew allocations. All our PAT and LOLER results are loaded in too. It really is the centre of our operation.

Navigator Systems support has been incredible. On the occasions that something strange has happened, they have been very quick to respond and resolve.

Access to the SQL engine is a breath of fresh air. We can create queries and reports with ease to show whatever information we can imagine.

We are frequently approached by other companies trying to sell us rental management solutions - to date no one has got close to offering the functionality let alone the cost. Hiretrack NX really is invaluable to us.

Recommendations to other buyers: It is only as good as the information you put in. Spending time and effort in keeping the inventory accurate is essential.

Capterra-loader

An outstanding piece of soft but you have to customise it to get the best from it

Jul 09, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Extremely powerful; totally customisable; very stable; works well with multi-site operations; incredibly versatile. Excellent asset control.

We have been using Hiretrack now for approaching 4 years and have used their custom reporting services to totally individualise our program. We work across 3 sites and the system works beautifully with a very find degree of finesse.

The quotes that it produces look great and the system keeps track of a wide inventory and client histories.

Best of all is that the system has 3 x databases - customers & Suppliers; venues and client contacts and these client contacts can be spread across many customers and suppliers.

Jobs can be from a single hire to a full production series with multiple equipment lists, contact, job reservations over multiple dates. Invoicing is equally versatile with the possibility of invoicing a large job over a single or multiple invoices.

5 stars from me.

Cons: The system in its purchased form does not have many built-in reports, so the user has a lot of customisation to be done ahead of implementation and perhaps this is more than most systems.

In my experience, this is definitely worthwhile.

Overall: Improved ROI, asset control, client control, multi site operation and reduced support requirement.

A very comprehensive system for dealing with our eclectic mix of hire items!

Apr 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Ease of use.

Functionality.

Customisation.

Quite how it manages to deal with all the items in our inventory and let us know where they all are at any given point is fantastic. The PAT testing & LOLER tracking is essential for our business.

We run ours on a cloud server with 20 users.

Cons: I don't really think there are any negatives to mention, any issues we have had have been hardware related (pc crashing and damaging the data base in the early days) and unavoidable. Any other issues have been self inflicted!!

Overall: Organisation

Review Hiretrack NX

Jan 27, 2015
3/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: We as PSAV have decided to go for a BETA version program with Navigator Systems using HireTrack NX. At the beginning due to the Beta testing we have had some issues but these were addressed quickly and almost solved the same day. The customer service of the Navigator Systems team is outstanding and I really enjoy working with the team. No matter what all my requests were treated in a timely fashion and the team delivered appropriate solutions. When comparing both systems Eclipse and NX I can only say that it is now a pleasure to work with NX. There is a lot more flexibility when writing proposals while still being very strict on equipment management. We as a company don't use all areas of NX but the ones we do work with operate to our full expectations - as mentioned if there is any bug the team will always help solving the problem. Additionally I very much like the management tool being now within NX plus the reporting side which provides us a lot more analysis of our operations. I believe there are still some minor areas to be developed such as the CRM tool and some items we added to the wish list of the Navigator Systems team. NX is a very organic product that is developing and personally I very much appreciate these developments as we as PSAV will benefit from this and improve our operations . I look forward to being part of any new implementations to NX.

Thanks to the Navigator team!

A dependable package backed up by a top notch team

Jan 11, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: As long term HireTrack users the NX release was a complete breath of fresh air. It just works and works well. Stability of the server has been rock solid since first deployment and requires very little management. The application has an every growing feature set so obviously there is a learning curve, but Navigator are incredibly supportive of this and it doesn't take long to get new staff comfortable. As long as you put the effort in to maintaining a good inventory everything else just seems to fall into place. We know exactly where our equipment is, where it's going, when it needs servicing and how our revenues and costs are looking.

One of the most important features for me is the ongoing support and I can't recommend them highly enough. Simon is an excellent trainer and is more than happy to just have a day of consultancy, bringing his real world experience into discussions around how we and others use the software, how we might implement these and what could be developed in the future. The continuous development is refreshing and the team are very open to constructive discussions about getting the most out of the package. Obviously the trade off with continuous evolution is the odd quirk or bug but the team are incredibly pro-active in providing fixes with the long-term update always following shortly after.

Very Steep Learning Curve to Master A Powerful Program

Nov 27, 2015
4/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: This is a very powerful program and can manage most aspects of a hire company requiring multiple users and equipment tracking. It goes well beyond our needs, so I can only review based on the facilities that we currently use but it manages the basics of equipment ins and outs very well, ensuring that double-booking is avoided, and items can't be forgotten about and not returned.

The complexity of allowing for so many features makes for a steep learning curve, and there is a considerable investment of time required to input all the equipment and stock it in, but once this is complete, things get a little easier. It's not necessarily intuitive, and certain non-core operations can be fairly clunky, but the manual and support is very good.

Vendor Response

by Navigator Systems on November 27, 2015

Thank you for the review Andrew. We have taken on board your and other customers similar comments, and you will be pleased to know that we are releasing many user interface improvements over the coming months, which will keep the power of the program, whilst making it more intuitive and easier to use.

Crewing Module and Great Customer Service

Feb 27, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: As a long term HireTrack user, moving to NX went relatively easy. We rely heavily on the NX program for writing proposals, inventory management, show management and invoicing. It was in many ways a new program and there was some learning that needed to happen, even after we went live. The training, custom reporting and customer service provided by the NX team has allowed us to overcome those bumps in the road seamlessly.

One unexpected bonus was the crewing module. For coordinating labor, the Crewing function is invaluable. Not only does it allow us to report on who we have out as a company on any given day, if one of our sub-contractors is in need of their schedule, we can easily export a report showing everything they have coming up. In addition, our project managers can see at a glance their profit margin on each position.

HireTrack NX Review

Jul 18, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: HireTrack NX is easy to use and features a modern UI that our Project and Account Managers enjoy to use on a daily basis. With its new features it has allowed us to provide a better experience for not only the people using the application on a daily basis but to our customers as well.

We were nevrous at first about the built-in report designing software but after using it we are more than confident the right choice was made.

The Customer support experience is excellent and we receive feedback well before the expected time and the developers are more than accommodating with some of our requirements.

Overall the application and its features are great, the behind-the-scenes requirements are accomplished for the IT Department and the support is excellent.

Very easy to use, great support team.

May 18, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Been using the software for nearly a year now, took a while to get it all setup how we wanted, but we were moving from using a paper diary, to HireTrack NX.

Good for stock keeping, booking items out for events and keeping an eye on future shortages.

Also ideal for invoicing and account tracking.

Some items are harder to configure, but once you get used to the way it works, they can be setup easily.

Navigator have a great team, and for a small fee custom reports can be setup so that HireTrack works just the way you want it to.