# SmartSearch Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about SmartSearch Software - reviews, pricing plans, popular comparisons to other Applicant Tracking products and more.

Source: https://www.capterra.com/p/78549/SmartSearch/pricing

---

# 

 SmartSearch Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

SmartSearch

## What is SmartSearch?

SmartSearch is a leading global talent acquisition and staffing management software platform that enables companies to effectively identify, recruit, onboard, and nurture top talent. We consistently drive innovation, providing scalable and configurable software for the unique needs of staffing professionals. SmartSearch is the go-to platform for hiring the right talent at the right time. We design human-centered recruitment solutions that enable organizations to hire better, faster, and smarter. Our all-in-one talent acquisition platform serves thousands of recruiting professionals worldwide, offering comprehensive applicant tracking, CRM, hiring manager collaboration, e-signature, onboarding automation, and more. SmartSearch’s flexible architecture has made the enterprise-grade solution available to organizations across all markets, delivering tailored solutions to meet diverse needs.

## What is SmartSearch used for?

[Applicant Tracking](https://www.capterra.com/applicant-tracking-software/)[Recruiting Agency](https://www.capterra.com/recruiting-agency-software/)[Direct Deposit Payroll](https://www.capterra.com/direct-deposit-payroll-software/)

Overall rating

Based on 53 user reviews

Reviews sentiment

Positive

87%

Neutral

13%

Negative

0%

Contact vendor  
for pricing

Free trial  
not available

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## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### SmartSearch

4.5 (53)

VS.

[4.9 (1,095)](https://www.capterra.com/p/206957/100Hires/reviews/)

Starting Price

Contact vendor

Starting Price

$49

Flat Rate, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.4 (53)

Ease Of Use

4.9 (1,095)

Value For Money

4.5 (37)

Value For Money

4.9 (960)

Customer Service

4.6 (50)

Customer Service

4.9 (972)

## SmartSearch alternatives

[4.6 (1,260)](https://www.capterra.com/p/226634/CEIPAL-ATS/reviews/)

Starting price

$25.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

96%

of reviewers

rated it above 4 stars

[4.9 (464)](https://www.capterra.com/p/174348/Recruit-CRM/reviews/)

Starting price

$100.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

99%

of reviewers

rated it above 4 stars

[4.7 (332)](https://www.capterra.com/p/165636/Recruiterflow/reviews/)

Starting price

$119.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

98%

of reviewers

rated it above 4 stars

[4.5 (1,192)](https://www.capterra.com/p/125768/Zoho-Recruit/reviews/)

Starting price

$30.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

93%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/78549/SmartSearch/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Recruitment Management

4.6 (7)

71.43% of 7 reviewers that rated this feature as important or highly important

Tools to find, assess, and hire suitable candidates for a job within an organization

Employee Database

4.6 (5)

60.00% of 5 reviewers that rated this feature as important or highly important

Electronic storage of staff/employee contact information and job status in a centralized repository

Job Management

3.6 (5)

60.00% of 5 reviewers that rated this feature as important or highly important

Manage and track all job information and associated tasks

Applicant Tracking

4.0 (4)

75.00% of 4 reviewers that rated this feature as important or highly important

Find and manage potential candidates and their applications and resumes through the recruiting life cycle

Candidate Management

4.3 (4)

75.00% of 4 reviewers that rated this feature as important or highly important

Build, track, and maintain relationships with candidates

Candidate Profiles

4.3 (4)

100.00% of 4 reviewers that rated this feature as important or highly important

Record candidates' information such as role, professional qualifications, experiences, skills or attributes

SmartSearch 63 features

Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc.

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and document all activities across devices, networks, and other systems

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

Find and manage potential candidates and their applications and resumes through the recruiting life cycle

Track, manage and store the applications of potential future members, customers or candidates

Creation, administration, and evaluation of assessments or tests

Researching and validating a person's criminal, educational, job or financial records

Create, manage, and send invoices or bills to customers

Track and manage schedules and meetings via an integrated calendar

Build, track, and maintain relationships with candidates

Record candidates' information such as role, professional qualifications, experiences, skills or attributes

Record interactions, notes, and developments with candidates

Web page to host job postings, show role descriptions or receive applications from potential candidates

Provides a channel for team members to share media files, communicate, and work together

Leave comments and notes on documents for others to view

Track and report regulatory data to either internal management or external stakeholders

Centralized database of stakeholders and their contact information such as names, address, phone number etc.

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Add customized logos and colors to align with company branding

Customize contracts and forms to collect specific information

Alter the layout and content of reports

Pre-designed layouts that can be customized to match preferences and requirements

Import and export data to and from software applications

Store, manage, and track all electronic documents in a centralized location

Manage, store and organize emails within the system or via third-party apps

Pre-made examples and templates for emails

Electronic storage of staff/employee contact information and job status in a centralized repository

Designed for the use of recruiting agencies

Search for specific words or phrases within a document or database

Automates core HR functions such as talent management, employee evaluation and learning management

Designed to be used by internal recruiters or HR hiring managers

Create and track interviews with a reminder system

Plan, organize and set up the date, time and location of a candidate's individualized interview

Site to advertise jobs openings and letting job seekers search for positions based on skills, experience or preferences

Manage and track all job information and associated tasks

Post, track, and manage open jobs on multiple channels (e.g. job board, company's career site)

Track and visualize the status of an ongoing job and the time spent on tasks or projects

Store information about leads or contacts and track, manage and nurture them throughout the sales process

Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service

Track the progress of long term goals, campaigns, and opportunities, for sales, projects, business ventures etc.

Active reporting of data and metrics

Designed to be used by external or 3rd party recruiting or staffing firms

Tools to find, assess, and hire suitable candidates for a job within an organization

Process used by hiring managers to get more information about a candidate by contacting previous employers

Timed notification for any upcoming task, deadline, appointment, or activity

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

A searchable repository of candidate profiles

Automates the extraction and analysis of key information from resumes or CVs

Search through the software for stored resumes

Upload and store resumes

Search and filter data across systems to locate required information by entering keywords or certain criteria

Online portal through which end users can access the system, manage tasks, or obtain information

Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.

Process of recruiting candidates through social media platforms such as LinkedIn, Facebook, Twitter and more

Track the status over time for a request, process, asset, or transaction

Attach digital tags to documents and assets for identification, search, or monitoring purposes

Recruiting, tracking, and interviewing candidates and onboarding/training new employees

Create, manage and track all task activities and progression

Set up connections to third-party platforms to improve business processes

Create, design and manage workflows for repetitive tasks

Get Advice

We can help you find the software with the features you need.

Features

4.4 (41)

4.4

Based on 41 reviews

## Pricing

Value for money

4.5 (37)

### Starting price

Contact vendor  
for pricing

Free trial  
not available

Value for money

4.5 (37)

4.5

Based on 37 reviews

## Integrations

[

Gmail](https://www.capterra.com/p/202338/Gmail/)[

ZipRecruiter](https://www.capterra.com/p/130706/ZipRecruiter/)[

LinkedIn Jobs](https://www.capterra.com/p/172060/LinkedIn-Jobs/)[

Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[

HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[

Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[

Paylocity](https://www.capterra.com/p/86714/WebPay/)[

Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.6 (50)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.6 (50)

4.6

Based on 50 reviews

## User reviews

Overall rating

4.5

Based on 53 reviews

Filter by rating

5(35)

4(11)

3(7)

2(0)

1(0)

Mentioned topic

Sorted by most recent

NM

Nicole M.

Executive Director

Human Resources

### "Great Software but Customer Service Improvements needed"

3.0

Overall Rating

3.0

3.0

Ease of Use

5.0

5.0

Features

3.0

3.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

March 14, 2025

Solid tool, they need more staff to be more prompt on responses and currently have a lack of delivery development options that impact our clients.

Pros

SmartSearch software streamlines the hiring process- It offers seamless job posting, candidate tracking, and resume screening, saving recruiters time and effort. The integration with major job boards and HR tools enhances efficiency, while customizable workflows make it adaptable to different hiring needs.

Cons

Customer Service, as a long time customer of over 13 years this use to be my favorite part of the company but in the recent year with executive and management changes this has drastically become worse.

Switched from

[Bullhorn ATS & CRM](https://www.capterra.com/p/140531/Bullhorn-Recruiting-Software/)

Customer service response times were greatly lacking.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

ZK

Zack K.

Recruitment Advisor

Staffing and Recruiting

### "SS Review 2024"

3.0

Overall Rating

3.0

3.0

Ease of Use

3.0

3.0

Features

3.0

3.0

Customer Service

3.0

3.0

Likelihood to Recommend

2/10

April 10, 2024

Pros

It is a good way to keep track of candidates and job statuses. The way it organizes things by client, manager, job, and contractor.

Cons

It is not very user-friendly. If you are not an expert user at it, you will only use surface level tasks.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

April 19, 2024

Hi Zack, Thank you so much for leaving a review of SmartSearch. We'd be happy to set up a time to explore additional functionality within SmartSearch to give your team the knowledge and experience to maximize your value of SmartSearch. Please reach out to our support team at support@smartsearchinc.com, and one of our technicians can set up an in-depth conversation. Alternatively, we have many supplemental training resources to tap into. For example, our LMS, SmartSearch University, is a fantastic tool to gain valuable knowledge about different capabilities. Again thank you for your continued support of SmartSearch!

DH

David H.

Director, Talent Acquisition

Staffing and Recruiting

### "Great Ongoing Experience with SmartSearch"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 9, 2024

Overall, our experience with SmartSearch has been excellent. As listed above the sales approach, the implementation approach, the ongoing support after implementation makes the SmartSearch solution critical to our business. We are grateful to the SmartSearch team for such a flexible product and a product that is constantly being updated to satisfy current market needs.

Pros

We love the ease of use, ease of training and the ability to customize the application to our needs. We love the team that supports us. When we have a customer opportunity or a customer need, when we go to SmartSearch to discuss, they most often have a solution ready for us! We love the technical support we receive (althought we don't need it much) - they solve the problem or the glitch rapidly and always keep us informed.

Cons

We honestly cannot come up with a good answer to this question. There is nothing we do not like about SmartSearch.

Switched from

[Bullhorn ATS & CRM](https://www.capterra.com/p/140531/Bullhorn-Recruiting-Software/)

Bullhorn was minimally functional, expensive and poor tech support.

Reasons for choosing SmartSearch

Past experience and implementation. Great team! Very responsive tech support. Close communication with SmartSearch sales and implementation teams builds confidence.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

April 18, 2024

Thank you so much for taking the time to share your experience with SmartSearch! We're thrilled to hear that SmartSearch has exceeded your expectations. We're committed to continually enhancing our product to meet your needs, and we're grateful for your partnership.

AC

Amy C.

Recruiting Operations Manager

Defense & Space

### "SmartSearch is a Fantastic ATS"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 9, 2024

I've used SmartSearch for over 10 years. For the last 6 years, I've been involved in annual tools review which includes a review of at least 3 potential replacements. (company always looking to improve) No other ATS has the ability to seamlessly search across multiple boards from one screen and none come anywhere close to hitting the pricing model or level of training and support that Smart Search offers.

Pros

Price and functionality. I love many features in SmartSearch but my number one favorite function is the ability to search across multiple job boards from one screen-which not only saves our recruiters time, it greatly reduces duplicate downloads. Also like the ability to schedule and post onto linked in from the job screen, and ability to search for linked in profiles from the candidate screen. Support is excellent. Pricing is VERY reasonable and is based on number of users.

Cons

It used to be a little 'clunky' and had issues with editing posts, but the latest upgrade removed those complaints.

Switched from

[iCIMS Hire](https://www.capterra.com/p/93248/iCIMS-Recruit/)

ICIMS raised their pricing before our annual renewal.

Reasons for choosing SmartSearch

Functionality and pricing. A big plus was the ability to customize and purchase only pieces we needed

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

April 18, 2024

Thank you for your review! We're thrilled to hear that SmartSearch's functionality has been such a valuable asset for your recruiting process. We're constantly working to improve our platform, and we're delighted that our recent upgrades have addressed any previous issues. Your loyalty over the past 10 years means a lot to us!

AW

Amanda W.

Program Manager

Staffing and Recruiting

### "Great ATS!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 8, 2024

SmartSearch has been my go-to tool for seven years, and it's unmatched in simplicity and effectiveness. Its resume database and customizable filters make candidate identification a breeze. The platform's communication features are efficient, allowing me to reach out to multiple candidates seamlessly. Overall, SmartSearch is an excellent ATS that has significantly improved my recruitment process. Highly recommended for recruiters seeking efficiency and effectiveness.

Pros

Easy to use, quickly identify candidates using filters in the resume database. Great options to customize and great options to contact multiple candidates or hires at one time.

Cons

I can not think of anything at this time.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

April 18, 2024

We're grateful to have worked with you for past 7 years, and are delighted to be a part of streamlining your recruitment process. We're dedicated to nurturing our partnership further by continuously improving SmartSearch to meet your evolving needs. Thank you for your continued trust and support!

NG

Norman G.

CEO

Information Technology and Services

### "The fact that i need to come up with 40 characters to complete this field. CEO"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 8, 2024

The fact that i need to come up with 40 characters to complete this field. 20+ years as user speaks for itself

Pros

The fact that i need to come up with 40 characters to complete this field. Ease of use and configuration

Cons

The fact that i need to come up with 40 characters to complete this field. Nothing

Reasons for choosing SmartSearch

The fact that i need to come up with 40 characters to complete this field.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

April 18, 2024

Thank you for your feedback! We're pleased to hear that SmartSearch's ease of use and configuration options have been valuable to you. We're committed to maintaining this standard of excellence and look forward to continuing our partnership with you.

JL

Justin L.

Sr Recruiter

Staffing and Recruiting

### "Not the most impressive recruiting software out there"

3.0

Overall Rating

3.0

3.0

Ease of Use

2.0

2.0

Features

3.0

3.0

Customer Service

3.0

3.0

Likelihood to Recommend

2/10

April 8, 2024

It excluded candidates from boolean searches and involves way too much clicking to navigate to jobs when you are actively recruiting. All box fields are so small.

Pros

Searching by note subject for candidate referencing, and tracking.

Cons

The boxes for all data entry points are TINY.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

PR

Parissa R.

Recruiter

Civil Engineering

### "SmartSearch is Not Smart"

3.0

Overall Rating

3.0

3.0

Ease of Use

3.0

3.0

Features

3.0

3.0

Customer Service

0.0

0.0

Likelihood to Recommend

4/10

January 12, 2024

Pros

SmartSearch does a good job for housing of resumes, searching candidates and inputting requisitions and managing them.

Cons

It is not simple to use as it's slightly confusing, the job requisition entries could be easier navigated and overall needs improvement on the TA functions.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

OA

Osondu A.

Solicitor

Legal Services

### "Brilliant Product "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

November 16, 2023

Overall a great experience. We are happy that we found a product that saves us time and gets the job done

Pros

Your AML procedure is conducted efficiently and satisfactorily. You also get a dedicated account manager so you can never be stock with anything.

Cons

There are none that I can think of, it is just a shame that it too time before we found out about the product

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

April 18, 2024

Thank you for your positive feedback! We're delighted to hear that SmartSearch has streamlined your processes effectively. We're committed to continuing to support you and provide excellent service and support!

MS

Mark S.

Marketing Manager

Staffing and Recruiting

### "Switched from Sendouts to SmartSearch"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

December 14, 2020

SmartSearch has been a great ATS for us and they are also a valuable business partner. In addition to providing timely support as needed, they have also collaborated with us on several blog posts and podcasts for cross-marketing opportunities. We can highly recommend working with them.

Pros

Easy to use, lots of functionalities and the SmartSearch team has been great about customizing features for us.

Cons

There are a few areas where some additional integration features would be helpful.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

December 21, 2020

Thank you, Mark. We appreciate your kind words and partnership.

[View all Reviews](https://www.capterra.com/p/78549/SmartSearch/reviews/)

Popular comparisons

[100Hires vs SmartSearch](https://www.capterra.com/compare/78549-206957/SmartSearch-vs-100Hires) 

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