Who Uses This Software?

Facilities concerned with controlling access to their properties for all personnel including residents to communities, employees to companies, contractors, and visitors.


Average Ratings

2 Reviews
  • 2.5 / 5
    Overall
  • 2 / 5
    Ease of Use
  • 2.5 / 5
    Customer Service

Product Details

  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • CapSure
  • www.capsure.com/
  • Founded 2001
  • United States

About GateSure

A Web-based visitor management software program for commercial facilities and guarded, gated communities. Print auto passes, visitor badges, scan driver's licenses, active directory integration, watch list, visitor arrival notification, and much more. Allows visitor scheduling via the web by employees, department representatives, delegates, and residents in communities.


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GateSure Features

  • ID Scan
  • ID Tags
  • Office Directory
  • Pre-Registration
  • Self-Registration
  • Visitor Check-in
  • Visitor Tracking
  • Watch List

GateSure Reviews Recently Reviewed!

For users, the application is complicated compared to Gateaccess.net. Very many user complaints.

Jul 11, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: It is an all in one web based solution for security in our HOA that allows us to control vehicle entry, swipe card entry to fitness center and tennis courts. Data is accessible by HOA admin from home or office. No need to interface with the gate via modem to make database changes. Sophisticated tool with lots of options!

Cons: Users have trouble setting up profiles and maintaining guest lists. We have to go through vendor to get answers from software developers about how the fields work. Unsophisticated users are homeowners who get confused by settings and choices they must make when setting up guest lists. They leave info blank that should be required -- important things like emails for password recovery and telephone numbers to be called when visitors arrive who are not on their guest lists. I don't know what the gate guards see on their screens, but they make errors because they can search different ways for a resident name and sometimes pick the wrong record. We had a dumb system before and this one is sometimes too smart for our unintuitive users.

Overall: Better control of our security systems

Very User Unfriendly System, no support from Vendor

Jan 04, 2016
1/5
Overall
1 / 5
Ease of Use
1 / 5
Customer Support

Comments: I on numerous occasions called CapSure to get assistance. They refused to return my calls. I recommended that they come to a board meeting to answer residents questions, they did not. We still have issues with the system where vendors were allowed in one week but not the next because they were not on our list. Submitted a list for New Year's Eve and still got calls from the gate that they were not on the list. When ever there is an issue, they will blame the residents.