Best For

Facilities concerned with controlling access to their properties for all personnel including residents to communities, employees to companies, contractors, and visitors.

Product Details

A Web-based visitor management software program for commercial facilities and guarded, gated communities. Print auto passes, visitor badges, scan driver's licenses, active directory integration, watch list, visitor arrival notification, and much more. Allows visitor scheduling via the web by employees, department representatives, delegates, and residents in communities.

Contact Details

CapSure

http://www.capsure.com/

Founded in 2001

Located in United States

No Media

Starting Price

  • Not provided by vendor

Platform

  • Installed - Mac
  • Cloud, SaaS, Web
  • Installed - Windows
  • Mobile - iOS Native
  • Mobile - Android Native

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation

Support

  • 24/7 (Live Rep)
  • Business Hours

GateSure Features

Alerts/Notifications
Badge Management
Document Management
ID Scan
Pre-Registration
Registration Management
Self Check-in
Visitor Tracking
Watch List

GateSure Reviews

Overall
3.5/5
Ease of Use
3/5
Customer Service
3.5/5

Showing Most Helpful

Showing 3 of 3 reviews

Showing Most Helpful

Showing 3 of 3 reviews

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Rating
Company Size
Reviewer's Role
Length of Use
Frequency of Use
Carol E.
Board Committee chair
Human Resources, 1-10 employees
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
3/5
Customer Service
4/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
9/10
Source: Capterra
July 11, 2017

“For users, the application is complicated compared to Gateaccess.net. Very many user complaints.”

OverallBetter control of our security systems
ProsIt is an all in one web based solution for security in our HOA that allows us to control vehicle entry, swipe card entry to fitness center and tennis courts. Data is accessible by HOA admin from home or office. No need to interface with the gate via modem to make database changes. Sophisticated tool with lots of options!
ConsUsers have trouble setting up profiles and maintaining guest lists. We have to go through vendor to get answers from software developers about how the fields work. Unsophisticated users are homeowners who get confused by settings and choices they must make when setting up guest lists. They leave info blank that should be required -- important things like emails for password recovery and telephone numbers to be called when visitors arrive who are not on their guest lists. I don't know what the gate guards see on their screens, but they make errors because they can search different ways for a resident name and sometimes pick the wrong record. We had a dumb system before and this one is sometimes too smart for our unintuitive users.
Source: Capterra
July 11, 2017
Lis H.
Immigration Paralegal
Unspecified
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Reviewer Source 
Source: Capterra
January 12, 2018

“Gatesure will blow your mind! ”

ProsIt's easiness to work with and the program speed. It doesn't slow down, therefore, you don't slow down.
Reviewer Source 
Source: Capterra
January 12, 2018
Greg D.
Unspecified
Used the software for: Unspecified
Overall Rating
1/5
Ease of Use
1/5
Customer Service
1/5
Source: Capterra
January 4, 2016

“Very User Unfriendly System, no support from Vendor”

OverallI on numerous occasions called CapSure to get assistance. They refused to return my calls. I recommended that they come to a board meeting to answer residents questions, they did not. We still have issues with the system where vendors were allowed in one week but not the next because they were not on our list. Submitted a list for New Year's Eve and still got calls from the gate that they were not on the list. When ever there is an issue, they will blame the residents.
Source: Capterra
January 4, 2016