benefitexpress

My Benefit Express


1 / 5
1 review

Who Uses This Software?

Human Resources and Employee Benefits Professionals, Health Insurance Brokers, HR Technology Consultants


Average Ratings

1 Review

  • 1 / 5
    Overall

  • 1 / 5
    Ease of Use

  • 1 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • benefitexpress
  • www.benefitexpress.info
  • Founded 2001
  • United States

About My Benefit Express

Born from benefits experts, benefitexpress delivers industry leading cloud-based benefits administration software, solutions and services to employers and broker partners. Our fully outsourced solution, My Benefit Express, simplifies your benefits administration responsibilities and helps employees make informed decisionsenhancing employee engagement and satisfaction. Our commitment to creative problem solving, scalable systems, and full accountability helps assure our clients success.


My Benefit Express Features

  • Claims Management
  • COBRA Administration
  • Deduction Management
  • Disability Insurance Administration
  • Employee Database
  • FMLA Administration
  • For Brokers
  • For Employers
  • FSA Administration
  • Health Insurance Administration
  • HIPAA Compliant
  • Life Insurance Administration
  • Provider Management
  • Retiree Administration
  • Retirement Plan Management
  • Self Service Portal

My Benefit Express Reviews


Cobra insurance

Aug 04, 2016
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: Nothing

Cons: above

Overall: This is the most lackluster company I have ever had the misfortune to deal with. The service is horrific. To date they have collected TWO cobra insurance premiums and I still do not have any verification of my insurance. I have been told options of paying out of pocket or negotiating with the providers until the process can be completed. Different story every conversation. Have gotten to the point of documenting every phone call, person and contact made. This is totally unacceptable way to treat people with a vital concern of their well being.

Recommendations to other buyers: Avoid this compay even if other options are a little more expensive. This is nothing other than corporate greed.

Vendor Response

by benefitexpress on August 09, 2016

Hi Antoinette,
I'm so sorry to hear you are having issues with your COBRA coverage. We don't provide COBRA insurance at benefitexpress, we simply administer it for our clients. Do you know who your COBRA insurance provider is? We'd be happy to help you get in touch with them to get your insurance verification. Again, so sorry to hear of your negative experience.