--- title: "Benefitfocus Platform Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Benefitfocus Platform Software - reviews, pricing plans, popular comparisons to other Benefits Administration products and more." source_url: "https://www.capterra.com/p/78887/Benefitfocus/" page_type: "product" language: "en" publication_date: "2026-10-15" --- # Benefitfocus Platform Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on October 15, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Benefitfocus Platform ## What is Benefitfocus Platform? Through a combination of powerful cloud-based software, data-driven insights and thoughtfully-designed services, we provide employers, their brokers and insurance carriers with the tools they need to deliver a world-class benefits experience. Over 900 large employers trust Benefitfocus to streamline benefits administration, increase employee engagement and maximize the return on their benefits investment all with a single, cloud-based platform. ## What is Benefitfocus Platform used for? [Benefits Administration](https://www.capterra.com/benefits-administration-software/)[PEO](https://www.capterra.com/peo-software/) Overall rating Based on 3 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Benefitfocus Platform?[Manage this product listing](https://www.g2.com/products/benefitfocus/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Benefitfocus Platform 3.7 (3) VS. [### Guideline](https://www.capterra.com/p/206399/Guideline/) [3.4 (22)](https://www.capterra.com/p/206399/Guideline/reviews/) Starting Price Contact vendor Starting Price $49 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.3 (3) Ease Of Use 3.7 (22) Value For Money 2.5 (2) Value For Money 3.4 (19) Customer Service 3.0 (2) Customer Service 3.2 (19) ## Benefitfocus Platform alternatives [Benifex](https://www.capterra.com/p/149143/Benify/) [4.3 (3)](https://www.capterra.com/p/149143/Benify/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/149143/Benify/) [HealthEquity](https://www.capterra.com/p/217067/WageWorks/) [3.9 (7)](https://www.capterra.com/p/217067/WageWorks/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/217067/WageWorks/) [Waggl](https://www.capterra.com/p/160117/Waggl/) [3.0 (1)](https://www.capterra.com/p/160117/Waggl/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 0% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/160117/Waggl/) Highest Rated [CultureIQ](https://www.capterra.com/p/145675/CultureIQ/) [4.7 (12)](https://www.capterra.com/p/145675/CultureIQ/#reviews) Starting price $19800.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/145675/CultureIQ/) ## FAQs about Benefitfocus Platform Overview ### What company size and specific industries is Benefitfocus Platform built for? Benefitfocus Platform is designed for employers, insurance carriers, and brokers that need a benefits management system for payments, benefit product catalogs, and employee database management. It is suited to organizations in employee benefits administration, insurance, and brokerage, including companies that manage benefits for large workforces. Features and Usability ### What are the key features of Benefitfocus Platform? Benefitfocus Platform offers benefits management, employee benefits administration, and employee engagement tools, along with COBRA administration for continuation coverage. It also includes disability insurance administration, health insurance administration, life insurance administration, HIPAA compliant handling, and a mobile app for accessing benefits information. Getting Started and Support ### What training and onboarding options does Benefitfocus Platform offer? Benefitfocus Platform provides in person training, live online sessions, and documentation to help teams get started. In person training supports face-to-face guidance, live online sessions allow remote instruction, and documentation gives users written reference material for self-paced review and setup. Getting Started and Support ### What customer support options does Benefitfocus Platform offer? Benefitfocus Platform provides chat support. No reviewer feedback about support quality is available, so the user experience with response times or helpfulness cannot be described from the catalog data. ## Features AI summary Based on 3,754 Benefits Administration reviews Capterra data shows that buyers of Benefits Administration software rank the following features as their top priorities: - **Benefits Management** (**58%** of reviewers rated this feature as critical) - **Online Benefits Enrollment** (**49%**) - **Payroll Management** (**65%**) Benefitfocus Platform supports **Benefits Management**, but it does not include **Online Benefits Enrollment** or **Payroll Management**. Instead, it offers other important capabilities that reviewers also rate highly, including **Health Insurance Administration** (**51%**) and **Employee Benefits Administration** (**47%**). These features help businesses manage coverage details and employee benefit programs more effectively, providing teams with better control over benefits operations and day-to-day administration. Health Insurance Administration 1.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Set up and manage health insurance benefits for employees Employee Benefits Administration 1.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Manage benefit portfolio selection that is available to your employees through workplace and automate related administrative tasks Benefits Management Record employee's benefit plans and selections throughout career progression COBRA Administration Manage mandated benefit continuation for employees who no longer work for the company for a limited time period Disability Insurance Administration Set up and manage short and/or long term disability insurance benefits Employee Engagement Tools to improve and measure employee satisfaction and involvement Benefitfocus Platform 8 features ### All Features - Benefits Management: Record employee's benefit plans and selections throughout career progression - COBRA Administration: Manage mandated benefit continuation for employees who no longer work for the company for a limited time period - Disability Insurance Administration: Set up and manage short and/or long term disability insurance benefits - Employee Benefits Administration: Manage benefit portfolio selection that is available to your employees through workplace and automate related administrative tasks - Employee Engagement: Tools to improve and measure employee satisfaction and involvement - Health Insurance Administration: Set up and manage health insurance benefits for employees - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Life Insurance Administration: Set up and manage life insurance benefits for your employees --- Get Advice We can help you find the software with the features you need. Features 3.3 (3) 3.3 Based on 3 reviews ## Pricing Value for money 2.5 (2) ### Starting price Free trial not available Value for money 2.5 (2) 2.5 Based on 2 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.0 (2) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.0 (2) 3.0 Based on 2 reviews ## User reviews Overall rating 3.7 Based on 3 reviews Filter by rating 5(1) 4(1) 3(0) 2(1) 1(0) Mentioned topic Sorted by most recent LG Laura G. Plan Director Insurance ### "Hope you don't want help. " 2.0 Overall Rating 2.0 2.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 January 11, 2023 Pros Nothing. It is very glitchy and noone will help fix it. Cons Very disappointed in the support and program capability from Benefitfocus. We have been a customer for 5+ years and trying to get support from them is horrible. You will have a different account manager every couple of months who knows nothing about the previous problems, and isn't willing to figure them out. This system will leave you very disappointed and when you need support to fix what doesn't work they don't answer for months - if ever. And don't ever think they will be available via phone, everything is communicated through cases. I would steer clear of them.NONE. Thats our problem with them; they don't solve anything and don't answer in months - if ever. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Deb W. NGO Advising Volunteer International Affairs ### "Comprehensive and easy way to enroll and change HR benefits" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 December 12, 2019 I use Benefitfocus to enroll and change healthcare and other benefits for my work. It's user friendly and visually appealing. It really could be used by anyone with even basic computer knowledge. Pros I like how it presents all the options for benefits in a clear way including side-by-side comparisons. This was the easiest it's ever been for me to enroll in healthcare and other insurance benefits. Cons If you are dealing with an uncommon circumstance, the system does not always know what to do. However, it really does work well overall. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DM Dennis M. HRIS Business Analyst Hospital & Health Care ### "BenefitFocus is Great" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 17, 2017 More power to make better benefit decisions. Pros Gives you more power of your benefits and a centralized area. Your employees can see their old benefits and the usage they had. Gives them more power to make an informed decision. Cons I really can't think of any except the price is pretty steep. The features of the product is very useful but you do pay for everything. You have to configure some yourself and if you want them to do it you have to pay more. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.