# Benefitfocus Platform Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Benefitfocus Platform Software - reviews, pricing plans, popular comparisons to other Benefits Administration products and more.

Source: https://www.capterra.com/p/78887/Benefitfocus/reviews

---

# 

 Benefitfocus Platform Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

Benefitfocus Platform

## What is Benefitfocus Platform?

Through a combination of powerful cloud-based software, data-driven insights and thoughtfully-designed services, we provide employers, their brokers and insurance carriers with the tools they need to deliver a world-class benefits experience. Over 900 large employers trust Benefitfocus to streamline benefits administration, increase employee engagement and maximize the return on their benefits investment all with a single, cloud-based platform.

## What is Benefitfocus Platform used for?

[Benefits Administration](https://www.capterra.com/benefits-administration-software/)[PEO](https://www.capterra.com/peo-software/)

Overall rating

Based on 3 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Contact vendor  
for pricing

Free trial  
not available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for Benefitfocus Platform?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.benefitfocus.com/default.html&name=Benefitfocus Platform)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Benefitfocus Platform

3.7 (3)

VS.

[### Guideline](https://www.capterra.com/p/206399/Guideline/)

[3.4 (22)](https://www.capterra.com/p/206399/Guideline/reviews/)

Starting Price

Contact vendor

Starting Price

$49

Other, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

3.3 (3)

Ease Of Use

3.7 (22)

Value For Money

2.5 (2)

Value For Money

3.4 (19)

Customer Service

3.0 (2)

Customer Service

3.2 (19)

## Benefitfocus Platform alternatives

[Benifex](https://www.capterra.com/p/149143/Benify/)

[4.3 (3)](https://www.capterra.com/p/149143/Benify/#reviews)

Starting price

Contact vendor for pricing

[Learn More](https://www.capterra.com/p/149143/Benify/)

[HealthEquity](https://www.capterra.com/p/217067/WageWorks/)

[3.9 (7)](https://www.capterra.com/p/217067/WageWorks/reviews/)

Starting price

Contact vendor for pricing

[Learn More](https://www.capterra.com/p/217067/WageWorks/)

Highest Rated

[CultureIQ](https://www.capterra.com/p/145675/CultureIQ/)

[4.7 (12)](https://www.capterra.com/p/145675/CultureIQ/#reviews)

Starting price

$19800.00

Per User, Per Month

[Learn More](https://www.capterra.com/p/145675/CultureIQ/)

[Waggl](https://www.capterra.com/p/160117/Waggl/)

[3.0 (1)](https://www.capterra.com/p/160117/Waggl/#reviews)

Starting price

Contact vendor for pricing

[Learn More](https://www.capterra.com/p/160117/Waggl/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Employee Benefits Administration

1.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Manage benefit portfolio selection that is available to your employees through workplace and automate related administrative tasks

Health Insurance Administration

1.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Set up and manage health insurance benefits for employees

Benefits Management

Record employee's benefit plans and selections throughout career progression

COBRA Administration

Manage mandated benefit continuation for employees who no longer work for the company for a limited time period

Disability Insurance Administration

Set up and manage short and/or long term disability insurance benefits

Employee Engagement

Tools to improve and measure employee satisfaction and involvement

Benefitfocus Platform 8 features

Record employee's benefit plans and selections throughout career progression

Manage mandated benefit continuation for employees who no longer work for the company for a limited time period

Set up and manage short and/or long term disability insurance benefits

Manage benefit portfolio selection that is available to your employees through workplace and automate related administrative tasks

Tools to improve and measure employee satisfaction and involvement

Set up and manage health insurance benefits for employees

Compliant with HIPAA, which sets standards for sensitive patient data protection

Set up and manage life insurance benefits for your employees

Get Advice

We can help you find the software with the features you need.

Features

3.3 (3)

3.3

Based on 3 reviews

## Pricing

Value for money

2.5 (2)

### Starting price

Contact vendor  
for pricing

Free trial  
not available

Value for money

2.5 (2)

2.5

Based on 2 reviews

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

3.0 (2)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

3.0 (2)

3.0

Based on 2 reviews

## User reviews

Overall rating

3.7

Based on 3 reviews

Filter by rating

5(1)

4(1)

3(0)

2(1)

1(0)

Mentioned topic

Sorted by most recent

LG

Laura G.

Plan Director

Insurance

### "Hope you don't want help. "

2.0

Overall Rating

2.0

2.0

Ease of Use

1.0

1.0

Features

1.0

1.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

January 11, 2023

Pros

Nothing. It is very glitchy and noone will help fix it.

Cons

Very disappointed in the support and program capability from Benefitfocus. We have been a customer for 5+ years and trying to get support from them is horrible. You will have a different account manager every couple of months who knows nothing about the previous problems, and isn't willing to figure them out. This system will leave you very disappointed and when you need support to fix what doesn't work they don't answer for months - if ever. And don't ever think they will be available via phone, everything is communicated through cases. I would steer clear of them.NONE. Thats our problem with them; they don't solve anything and don't answer in months - if ever.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Deb W.

NGO Advising Volunteer

International Affairs

### "Comprehensive and easy way to enroll and change HR benefits"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

0.0

0.0

Likelihood to Recommend

8/10

December 12, 2019

I use Benefitfocus to enroll and change healthcare and other benefits for my work. It's user friendly and visually appealing. It really could be used by anyone with even basic computer knowledge.

Pros

I like how it presents all the options for benefits in a clear way including side-by-side comparisons. This was the easiest it's ever been for me to enroll in healthcare and other insurance benefits.

Cons

If you are dealing with an uncommon circumstance, the system does not always know what to do. However, it really does work well overall.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

DM

Dennis M.

HRIS Business Analyst

Hospital & Health Care

### "BenefitFocus is Great"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

August 17, 2017

More power to make better benefit decisions.

Pros

Gives you more power of your benefits and a centralized area. Your employees can see their old benefits and the usage they had. Gives them more power to make an informed decision.

Cons

I really can't think of any except the price is pretty steep. The features of the product is very useful but you do pay for everything. You have to configure some yourself and if you want them to do it you have to pay more.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Independent research methodology

Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.

[Learn more](https://www.capterra.com/resources/proprietary-data-research/)

How Capterra verifies reviews

Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

[Learn more](https://www.capterra.com/resources/how-we-verify-reviews/)

How Capterra ensures transparency

Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website.

[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)