# Page 3 | SmartDraw Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is SmartDraw the right Flowchart solution for you? Explore 152 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/78945/SmartDraw/reviews --- SmartDraw 4.2 (152) [View alternatives](https://www.capterra.com/p/78945/SmartDraw/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 5th, 2026 # Page 3 - Reviews of SmartDraw ## Showing most helpful reviews Showing 51-75 of 152 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RG Rebecca G. Owner Food & Beverages Used the software for: Less than 6 months ### "Amazing Program" April 20, 2026 5.0 From someone that has no skill - drawing up a scale of our new building was very easy with this program. Pros All the measuring ease and the number of prop/pictures I could add into my drawing. Very easy to add a second floor as well. Cons When drawing a line/wall - you had to remember to click back on to the arrow or walls would keep being drawn with every click. Review Source LR Lizzy R. Department Administrator Telecommunications Used the software for: I used a free trial ### "Only provides yearly billing." January 20, 2025 3.0 Unable to do anything with the stuff I made during the free trial. It does not actually feel like a free trial if you can't access the files you create. Pros Great shapes, very intuitive layout, easy to adjust the design. Cons Only have yearly pricing, yet they display the prices in cost per month. This is misleading. Review Source DM Diana M. Owner Furniture Used the software for: 6-12 months ### "Unstable and Quirky - Danger - Lost Work Zone" August 21, 2018 1.0 The only benefit I have received is when I quickly print what I am working on, so that this horribly unstable and unpredictable program will not just lose it and delete even saved work from its memory. When you want to make certain measurements, you will never be able to do so, because it only allows "anchored" points to be measured - not the item or space you wish to measure. It is impossible to scale down their furniture selections/templates because they have it set to scale down the width, when all you want to change is the length. It has been a disappointing waste of time and money. Pros I has little to say for Pros: because it is just as easy to draw boxes without having this program. I learned every feature and applied all of the program's features. It is likely that you could get a beginning design to give to someone, as a simple floor plan, if that is what you need. But be sure to print it to preserve your work after each little change. Cons Customer service is practically nil and there is no "help" or troubleshooting. If you try to contact them for support, you have to wait and see if they will send you an email the next day - and they usually won't. If you get the email, it does not remotely address the trouble or offer to talk you through it if their "solution" or instruction is not on point. Really disappointing. There is no auto save unless you are working in the Cloud for this program. Further, it constantly just stops and closes itself - and dumps all of your work during that session, even if you have been saving! So, then the hours of work are permanently lost - no kidding, EVEN if you pushed save. If you use it, you must remember to save, save, save - after each little line or inclusion and then print. Then close the program before its instability causes it to just close itself as to the design you are working on. If you don't close it down, you will lose all of your work. Then - get this - when you reopen a file after it has decided to shut down, it says that there is a recovered work file and asks if you want to open it and recover it. If you say "yes" the program shuts down again, over and over and over. It is so unstable that it can't hold up to the tasks it claims to be performing with its features, such as layers, measurements, inserting photos, etc. Review Source DL Delphine L. Freelance E-Learning Used the software for: 2+ years ### "Un logiciel professionnel de mind mapping et de cartes heuristiques " January 24, 2023 5.0 Pros SmartDraw est un outil facile à utiliser qui permet de créer de nombreux calendriers, des graphiques, des plans, des cartes, des organigrammes et également des planogrammes, des graphiques et diagrammes à l’aide d’ un grand nombre de modèles disponibles. En outre, grâce à ce programme, il est également possible d'importer, d'exporter et de partager ses différentes productions. Compatible avec Windows et Mac, SmartDraw fonctionne aussi en ligne et rend possible l’ intégration des logiciels de Microsoft Office, de GSuite et de Google Workspace. Aussi, il est possible d’insérer tous les objets créés dans un fichier doc powerpoint ou sheet ce qui est très pratique et optimise le travail collaboratif. Enfin, il est possible de créer des Cartes mentales, des arborescences, des schémas heuristiques et de pratiquer le brainstorming avec ce logiciel professionnel complet qui aidera les professionnels à augmenter leur efficacité et à améliorer leurs performances. En prime SmartDraw est doté de fonctionnalités spécifiques pour les professionnels du droit et de la justice. Cet ensemble très complet de fonctionnalités est proposé pour un prix mensuel très raisonnable lorsqu'on travaille en équipe Cons L'interface n'est pas toujours claire et peut parfois manquer de flexibilité Review Source Gerson C. Arquitectura, Diseño y Desarrollo de Aplicaciones Web Used the software for: 6-12 months ### "SmartDraw a powerful tool for diagramming, drawing, layout and more." February 8, 2018 4.0 It is perfect for drawing projects, has a wide range of templates that make it easier for you to work and all the types of diagrams you need (at least it is for my IT area), it has a desktop and online version that allows you to work in any place, it is very useful. Pros SmartDraw is a very complete plication for all types of diagrams that you need, has great virtues with respect to Visio that can be considered the number one in the market or at least used, when you need to diagram a project from the basic algorithm to the more complex gantt diagrams , this tool is very useful, it makes you much easier in work (in my experience much easier to use than Visio) the connection between diagrams is simpler, since finishing a diagram makes it much easier to do the following, has a wide range of options and templates that help you in the creation process, contributing to the development of diagrams for systems that you are going to develop, a very useful tool for projects where you need to correctly capture what you want to develop, use it, try it for yourself. Cons Its main against is the price, the full version is very expensive although it allows you to enjoy the desktop version and its cost is very high, I think you should download it to compete more in the market. The speed of the online version sometimes fluctuates negatively, it is a mistake that must be corrected. Review Source VR Verified Reviewer Ingenieur IoT Information Technology and Services Used the software for: 1-2 years ### "SmartDraw - Logiciel de creation de diagrammes" November 24, 2022 4.0 Selon mon experience, nous avons utilisé SmartDraw dans l'equipe afin de pouvoir illustrer des organigrammes pour expliquer un projet, ou illustrer le design d'un site web par exemple. Pros La chose que j'apprecie le plus dans SmartDraw est la simplicite de ce logiciel. C'est tres facile à apprendre et on peut commence immédiatement à créer des diagrammes. Cons Le moins apprécié dans ce logiciel est que certains outils sont difficiles parfois à trouver. Mais heureusement, il y a le support pour aider. Review Source VR Verified Reviewer Accountant Used the software for: 1-2 years ### "Great platform for simple submittal drawings." January 10, 2018 5.0 If you are trying to do small professional projects, or simply create a blueprint of you home, SmartDraw's ease of use and robust set of options make it the smart choice over competitors. Pros Where this software really shines for our business is its ease of use for submittal drawings when bidding and creating contracts for jobs. It allows us to empower our salesmen to create their own submittals without the expense or training needed for some of the more "professional" suites. This means for smaller projects we do not need to tie up our senior estimators, leaving their time free and better spent with CAD. What this means is that for job cost, we are able to use lower wage employees to perform simpler tasks and not eat into the margins of a job from utilizing higher paid engineers. Cons It can be a bit finicky in trying to get it to do exactly what you want it to do. Its ease of use sometimes means that you are fighting those very elements that make it easy to make it do what you want it to do. Snap to grids and the like, while toggle-able, provide an annoyance when they should "just work". Review Source VR Verified Reviewer Cybersecurity Analyst Financial Services Used the software for: 2+ years ### "BizzDesign is the best diagramming tool I've used" August 31, 2021 5.0 Pros This is a heavy duty, feature packed software. Whereas most software with this degree of functionality is usually not intuitive, BizzDesign is. It is incredible for being able to integrated documentation with process flows and diagrams. Cons The cost is a little high. I think it's worth it overall though. Switched from [Visio](https://www.capterra.com/p/201133/Visio/) BizzDesign was so much better. Review Source MS Mark S. Building manager Religious Institutions Used the software for: 1-2 years ### "Frustratingly buggy, and bad tech support." April 12, 2021 2.0 Easily the most frustrating software that I have to use. I am unfortunately not aware of any other options in that price range that have the simplicity of interface and the features I need. This software would be great if it worked and if customer support wasn't abysmal. Pros The interface would be great if it worked. At the price, it would be a great value, if it worked. Cons 1\. Many, many bugs. In particular, things often move when they shouldn't, and saving your work never works like you expect it to. In particular, if you save a project, via the "save" button, then "save as" another file, the work that was "saved" on the original is lost. They refuse to acknowledge this bug, but, over the phone, they did explain to me how to use templates, which gives a decent workaround for this bug, for me. Which brings me to: 2. When you contact customer support via email they are absurdly unhelpful. The last time I sent a bug report in, I included step by step instructions for reproducing the bug. Every single reply I received had nothing to do with the bug. I continued to ask "could you reproduce this bug on your end?", a question that they never answered once. Bugs are not a thing that customer service seems to be allowed to talk about, which is unfortunate, given how full of bugs this software is. Review Source TI Todd I. Business Manager Computer Software Used the software for: 6-12 months ### "They lock you OUT without a subscription" August 30, 2022 4.0 I'm frustrated and angry that I'm not able to use my OWN WORK, or even VIEW it! Pros Loaded quick, and easy to use. But this is NOT why I'm writing this review... The review is for the CONS! Cons I liked this product until the license expired, THEN I couldn't even access my work, I had to PAY to see MY OWN WORK. They didn't limit the software, they locked you out and away from your work. For this reason I WILL NOT USE this software any longer. I will not have MY WORK held captive by a software producer. This software is CRAP if this is how they treat their clients who spent a years subscription, only to find all the work they did in a year is no longer accessible. Reason for choosing SmartDraw ease of use, but I will use a more difficult program that will not lock me from my OWN FILES. Save yourself the headache and do not purchase this software. If they lock you from your files, then that is NOT a good software option. EVER! Review Source Oscar T. Engineer Internet Used the software for: 2+ years ### "Great for new users to computer aided designs." June 28, 2018 4.0 Pros I tried Smartdraw for the first time in 2016 and I was impressed by the ease of use ; I understood the major workings around this program in a matter of days.I have used Smart draw for Gantt style charting , simple drawings ,including floor drawings when I moved to my new home a while back. Smartdraw provides users with a variety of modules ,making it a program which can be leveraged by different professionals in different career fields. Cons Smartdraw doesn't allow for remote collaboration like what I have come to expect from months of recently embracing Lucidchart. I have also found out that when creating Gantt charts with this program , I am limited in the number of coloumns I am allowed to use. Review Source José Z. Banquier Financial Services Used the software for: 1-2 years ### "Tout une modernité" October 14, 2023 4.0 Pas mal dans l'ensemble Pros Possibilité de faire de gestion et organigramme Cons Beaucoup de fonctionnalités mais mauvais service Review Source CO Christopher O. Student Mechanical or Industrial Engineering Used the software for: 1-2 years ### "A great software for creating charts" January 7, 2023 4.0 A great 1 year plus experience using smartdraw for designs and all. Still have some certain features to try out and I will definitely do that from now on Pros First of all, I love the software layout and its design. I usually use smartdraw to create flowcharts, simple electric circuit diagrams.Well designed Inbuilt templates are available for users and tools to help the user design templates from scratch Cons Although there are some features that I haven't tried yet, the rest are working just fine for me Review Source Tharindu D. District Engineer Utilities Used the software for: Less than 6 months ### "Dedicated Software for Charts, Diagrams and Mind Maps" March 9, 2021 4.0 SmartDraw is the first chart making software I used and I used it for almost all my chart/ diagram requirements for a long time. Though I used this for creating mind-maps most of the time, it did contain all the tools one would require for any type of chart. The software does need some getting used to but once you're familiar with it, it does save a lot of time. If you're not used to a dedicated chartmaker, give this one a try. You'll never go back to manually drawing flowcharts, mind maps or hierarchies. Pros SmartDraw comes with a large number of templates that are customizable. You'll rarely have to build a chart from scratch with those. The software also consists of almost all the tools one would need to make a chart. Cons Using of the software does need a bit getting used to and the workspace is not the most state-of-the-art for this software category. Review Source Cesar A S. Analyst Used the software for: 6-12 months ### "Create simple and complex workflows and diagrams" June 14, 2018 5.0 Pros The interphase is awesome, and you have no limits using this software you can a simple diagram showing a workflow or you can do a complex net design for established a network in an office building, you can even design plans of houses or do 3D models for engineering processes. Cons It is really expensive, if your are going to buy it be sure of spend that amount of monet in one software, the best option is use the online version. Review Source NT Nicky T. Interior Designer Design Used the software for: 6-12 months ### "Basic floor plans but easy to use" April 25, 2019 4.0 I've used other floor planners and this one is definitely the easiest to use at a great price. Pros It's very easy to draw up a basic house floor plan. Cons Limited symbol options specific to interior design. If you use too many JPEG images within the file the system struggles to convert to PDF. (which isn't the case with my other design software). Often glitches when opening files and/or is very slow to open existing documents. Review Source Response from SmartDraw June 20, 2019 Hi Nicky, Thank you for the positive review and for the feedback. I'll pass the review along to our development team, so we can take a look at the PDF export and file opening issues you mentioned. If you reply back to me, or contact our support using the below info, we can further investigate and help. If there is any other way we can be of assistance, please do not hesitate to reach out to us. International: +1 858 225 3300 US: 800-768-3729 email: support@smartdraw.com -Chris MT Maria T. Técnico Superior Government Administration Used the software for: 2+ years ### "Fluxogramas profissionais" November 25, 2022 4.0 Uso num contexto emrpesarial para traçar fluxogramas de processo e alguns estudos de layouts de processos. Pros Capacidade de criação e design de fluxogramas e layouts em poucos minutos Cons Algumas dificuldades de conversão em modelos de imagem e pdf, muita desformatação. Review Source Joely R. COO Used the software for: 2+ years ### "Smart draw is very user friendly, i am able to show others how to do the basics really easily." January 18, 2018 4.0 Pros Ease of manipulation of floor plans, handy clip arts. User friendly, can move groups of objects together. 3D modeling is something we rarely use, but it was easy to learn to do. Cons I don't care for the cloud based option and it seems like this is what it is migrating to. I prefer to save copies to my hard drive. I was unable to open previous files unless I upgraded software as well. That isn't right. Review Source Steve C. Senior IT Assistant Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Smartdraw is a truly fantastic product " January 25, 2019 4.0 Pros There are lots of templates to start with, which makes it a lot easier to get started with this software. I like the integration with popular tools such as Trello and Jira. I also like the easy export to PDF. It's a great feature I use a lot. Cons There's definitely a learning curve before one can confidently use this software. I often find that zooming in doesn't work as smoothly as I'd expect. Review Source VR Verified Reviewer CEO Education Management Used the software for: 2+ years ### "SmartPurchase" February 6, 2020 5.0 SmartDraw helps visualize complex concepts in an accessible way. Pros Powerful but easy to use platform with numerous applications across industries. Cons Complexity - which is a factor of how robust the software is, so it’s not really a criticism. Review Source Response from SmartDraw February 13, 2020 Thank you very much for the positive words. If we can help in any way, please do reach out to us. We do not charge for phone or email support. Thank you, Chris support@smartdraw.com 858-225-3300 MF Mikos F. Facility Engineer Facilities Services Used the software for: I used a free trial ### "Needs a bug-fix for the crashing problem" April 21, 2021 3.0 Have used it two days and have yet to complete a simple drawing due to the frequent crashes. Pros Product has many symbol libraries in mechanical/plumbing/industrial/fire protection and more than LucidChart, which is good for my needs. Compatibility with Visio and LucidChart a plus. Menus are generally easy to use. Cons Symbols are difficult to use, lacking functional attachment points. But the show-stopper is that, at least in this release, the software is very unstable and crashes repeatedly as another reviewer commented. I use Firefox 88.0 (64-bit) on a MacBook Pro under OS Big Sur 11.0.1, I have reported the problem to both Firefox and SmartDraw. It remains to be seen whether SmartDraw or Firefox respond with an acknowledgment of the problem and a stated intention to fix it. I will post an update later in the week, accordingly. Review Source Jebin P. IT MAANGER Information Technology and Services Used the software for: 2+ years ### "SmartDraw - Review" March 10, 2022 4.0 Very happy with overall experience with smartdraw. So never got the chance to think about an alternative. Pros Its an essential tool especially in IT Field to design network topology. Almost everything is there in templates to make the diagram more presentable and selfexplanatory. Cons Nothing at the moment as negative. Never changed to any other software for network design drawing. Review Source AB Ariana B. Executive Support Coordinator Hospital & Health Care Used the software for: 1-2 years ### "Review of SmartDraw" April 27, 2022 4.0 Pros If I'm being honest, the only thing that I like about SmartDraw is how the org chart looks once completed. It is also great that you can save it as a PDF file afterwards. It has a professional look to it and it is very nice that each tab I have in the system saves as a new page when in PDF format. Cons When I open the program, it seems as though a new problem arises. Sometimes I cannot copy and paste a section of the org chart, I cannot see all of the tabs I have, or I cannot make any edits. While I do like how the org chart looks, getting to that point is rather frustrating. While I would love to be able to write a good review, I constantly run into issues which takes up a lot of my time. Review Source DY David Y. sqa analyst Hospital & Health Care Used the software for: 2+ years ### "Not a Replacement for Visio/Project" June 27, 2017 3.0 Not many, we tried hard to use it for our intended purposes for 6-12 months. Then we gave up. Now we use it infrequently when we need to create a simple visual. The mind mapping tool is ok - but free tools online are just as good if not better. Pros This product ships with a lot of prebuilt content, templates that can let you create quick and easy diagrams, visuals, etc for presentations. Cons We bought this thinking it might be a lower cost replacement for Visio and that we'd be able to use the Project Planning template for our PM needs. Neither turned out to be true. This tool will give you a good variety of templates, but if you want to move something manually... forget it. Don't like how the basic flowchart looks or need to make room for a 3rd branch? You'll go back to Visio after a month. Project plans look create, but when you need to update 1 date good luck. ugh. This had a lot of potential but it just isn't flexible enough for real use cases in our experience. Review Source Thamara D. Software Engineer Information Technology and Services Used the software for: 6-12 months ### "Tool for Draw Diagrams !" September 27, 2018 4.0 Powerful flowchart maker! Pros \*Templates for diagrams. \*Simple to use. \*Can use for small to large projects. \*Multiple type export facility. \*Easier than Visio. Cons \*Not features as Visio. \*Bit expensive price for a tool. \*Not able to multi-users collaboration. 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