# Page 4 | SmartDraw Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is SmartDraw the right Flowchart solution for you? Explore 152 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/78945/SmartDraw/reviews --- SmartDraw 4.2 (152) [View alternatives](https://www.capterra.com/p/78945/SmartDraw/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 5th, 2026 # Page 4 - Reviews of SmartDraw ## Showing most helpful reviews Showing 76-100 of 152 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Natasha A. Analista corporativo Government Administration Used the software for: 6-12 months ### "The perfect solution for diagramming work processes" February 13, 2019 4.0 The diagramming is excellent for getting the information to others, helps to understand and document ideas, with this software the experience is unique, we have presented ideas of work, organization in diagrams and diagrams that have allowed us to understand, visualize the flow of information circulating in our area and the importance of each step we take from beginning to end Pros Create your diagrams and document the processes step by step of your workflow, ideal for planning strategies, powerful and easy to use, contains many templates to choose from to make your visual presentations. Cons The price can be a problem, since it is really expensive Review Source christopher H. co owner Consumer Goods Used the software for: I used a free trial ### "Ease of use as a trial" December 3, 2019 4.0 Product was pretty good to use as a beginner. Not over stuffed with functions. But those functions you may want Pros Program was a little easier to use then some other programs. Wasnt overly difficult Cons Not as good features that other programs offer. expecially if your a advance person in design Review Source Response from SmartDraw December 11, 2019 Hello Christopher, Thank you for the positive feedback. We are constantly adding new features to SmartDraw and love to hear new suggestions. If there is a feature you would like to see, please let us know and we can add it to the software. -Chris US: 800-768-3729 or 858-225-3300 International: +1 858 225 3300 email: support@smartdraw.com VR Verified Reviewer Software Developer Engineer in Test II Internet Used the software for: 1-2 years ### "Professional 2D Floor Plans at affordable price" January 10, 2018 5.0 Imported 2D flow into network management system. Pros 2D Floor feature . I used to implement software monitoring solution at customer site. Very often I have been asked to insert as background of the network map the floor plan of the building to easily determine the physical location of the network devices. Cons At time I used it there was not SmartDraw Cloud now available. This is perfect for small/individual business. Review Source Renea H. President Used the software for: I used a free trial ### "So Glad I Discovered Smart Draw!" June 24, 2018 5.0 The ability to create powerful, moving charts and mind maps. Pros My absolute favorite thing about SmartDraw is the simple drag and drop to build out anything from mind maps to flowcharts and more. An especially good investment for anyone needing to make their ideas clear and points understood in a powerful way. Cons The design of the dashboard could be better. It is a bit boring for all that it does. The layout would be better if I had the whole screen and the options to drag and drop were at the top. Review Source SW Simon W. Project Manager Construction Used the software for: 2+ years ### "Payment Plan a deterrent" February 4, 2020 4.0 Many of our processes were formalized using Smartdraw, unfortunately we have since moved on. Pros Great software for flow charts and process maps. Used extensively for 3 years under a one time license. Cons Was only available for Windows at time of last use, since then it has moved to a subscription, web-based platform which is a significant cost considering other better-value or free softwares that can do the same. Alternatives considered [draw.io](https://www.capterra.com/p/166985/draw-io/) Review Source Response from SmartDraw February 5, 2020 Hi Simon, Thank you for the feedback. If it helps, we do still offer SmartDraw for Windows, which is a one time payment with no required ongoing fees in order to use it. That can be found here: https://www.smartdraw.com/buy/ or by visiting smartdraw.com and clicking Buy in the top right. Anything more, please let us know. Thank you, Chris support@smartdraw.com 800-768-3729 +1 858 225 3300 HM Hugh M. director Non-Profit Organization Management Used the software for: 2+ years ### "Smartdraw is easy to use and is loaded with templates and graphics." June 21, 2023 5.0 The main use I have is making posters, signs, and flyers for our non-profit. Pros I like the assortment of graphics that are available with Smartdraw. Cons I dislike the cost of Smartdraw. I am using an older version because of the cost to upgrade to the latest one. Review Source Steven C. Sending & Recruiting Projects Coordinator Religious Institutions Used the software for: 2+ years ### "Quickly update drawings, org charts and floor plans to keep your team moving!" June 6, 2018 5.0 Very easy interface to work with, and that helped me quickly set out the office layout for our 100 person team and modify as people's requirements changed through the process. Pros I've used this for years to plan out the cubicle layout of our office, the details and features make it very easy to visualize and help people determine the best fits. Once you get the general structure it's really easy to keep things up to date. Cons A little bit of learning curve and the huge variety of detailed images available is a little hard to navigate. Review Source VR Verified Reviewer CISO Information Technology and Services Used the software for: 6-12 months ### "SmartDraw Review" November 13, 2022 4.0 Pros We loved SmartDraw for its ease of use and integration options with other related services. Cons For the price point that it arrived with, we least expected a smooth export to Visio which was not possible. Review Source VR Verified Reviewer Director of Business Development Construction Used the software for: I used a free trial ### "Offers Easy to Use Templates with Professional Looking Results" November 20, 2019 5.0 This is a program that allows the easy and quick development of charts and graphs that can be incorporated into our client proposals. Pros The software offers a great assortment of templates, including charts and graphs, that I quickly develop and use for client proposals. The results are always sharp and professional looking. Cons The only drawback is that the software works with my Windows Desktop computer but I can not use the software on my Mac. Review Source Response from SmartDraw December 11, 2019 Hello, Thank you for the positive feedback. If it helps, we do offer an online version of SmartDraw that can be accessed from your Mac. If you log in to the downloaded version and the online version using the same email address, you can share and work on drawings between the two. Purchasing a Windows download includes one year of free access to the online version. Please let us know if we can help in any way. -Chris US: 800-768-3729 or 858-225-3300 International: +1 858 225 3300 email: support@smartdraw.com TH Teresita H. Owner/Operator Restaurants Used the software for: 2+ years ### "First time I used to submit a drawing for my business and it took me no time to complete my drawing." July 25, 2018 5.0 It saved me a lot of money by not hiring an architect to draw the set up of my restaurant which was one of the first steps to get an approval. Pros Easy to navigate and ease of use. It took me a few clicks and I was able to find all kinds of things I needed to work on my projects. One of the requirements for my business was to submit a blueprint and I was told I need an Architect for that but I was also told that if I can draw and provide details in my drawings, it will be accepted so I purchased SmartDraw although I have no knowledge how to use it. It was easy...really. Cons It didn't have some of the drawings I needed so I have to improvise. This took me a little time come up with the desired drawing of object I needed; but it still worked. Review Source VR Verified Reviewer CFO Construction Used the software for: Less than 6 months ### "Great product but exspensive" August 9, 2021 4.0 Pros The deck plans and landscaping templates were critical for our company Cons Overall it was good software but it was a bit to expensive for us. Review Source RA Roberto A. IT Manager Information Services Used the software for: 2+ years ### "too slow" January 19, 2021 3.0 An inexpensive but fantastic software for both network diagrams and any other business and other needs. Cheap but very good. Pros I' using SmartDraw for many years and my opinion is the same :An inexpensive but fantastic software for both network diagrams and any other business and other needs. Cheap but very good. Cons I installed the 2020 version a couple of months ago but opening old files was particularly slow. I tried completely uninstalling the software and reinstalling it but didn't notice any improvements. I spoke to other users of different company and they confirmed the same opinion. Alternatives considered [Visio](https://www.capterra.com/p/201133/Visio/) Reason for choosing SmartDraw much cheaper and at the same time complete for my needs Review Source Harold V. sutudent Mechanical or Industrial Engineering Used the software for: 6-12 months ### "A wonderful software to generate a Process Flow Diagram and others things" April 11, 2018 4.0 great software Pros Very well to make Process Flow Diagram which is very important in any industry to manage process and design data. Cons Sometimes dows not work very well. You cannot open files between different version, in others words if you make any work at x-version after you cannot open the same file in another version which is a bad aspect because must be compatible between version. Review Source IE Inês E. Psicologa educacional Primary/Secondary Education Used the software for: Less than 6 months ### "Criação fácil de fluxogramas" March 13, 2023 4.0 Pros Facilemente estrturo ideias num fluxograma com diversidade de opções e modelos Cons Limitações do software perante os diferentes tipos de licenças Review Source CL Cynthia L. Business Analyst / GGR Social Responsibility Manager Management Consulting Used the software for: 2+ years ### "Helpful and versatile " September 17, 2021 5.0 Pros The templates give you a structure when you are starting out and make things easier for you . The data migration process is intuitive and relatively quick . Cons More customization options when setting up the metrics you would like to follow would be welcome . Some functions are more complex and you need to be trained to use them . Review Source KW Karen W. Instructor Higher Education Used the software for: 2+ years ### "A Review of SmartDraw" February 10, 2020 4.0 I have had only positive experiences with the use of Smart Draw Pros Smart Draw is relatively easy to use. It has all the various kinds of charts and graphs on its website you can imagine. Cons Smart Draw does not have any negative features. I used it to teach Quality Improvement concepts. It was great! Review Source Response from SmartDraw February 13, 2020 Hi Karen, Thank you for the positive review. Glad to hear SmartDraw is working well for you. If we can help in any way, please let us know. We offer free phone and email support should anything be needed. Thank you, Chris support@smartdraw.com 858-225-3300 VR Verified Reviewer Web Analytics Internet Used the software for: 6-12 months ### "SmartDraw helped us to remap our warehouse getting a product out much quicker" March 10, 2018 4.0 Pros We used SmartDraw to reorganize our warehouse. It was quick to drop in wall dimensions, racking, conveyor belts and obstructions like support beams. Everything is pre-rendered and you input the dimensions of your equipment to customize it. It also allows for colors to be added to help in identifying different racking styles or belt types. Cons We use the web-version and for the size of our warehouse it can slow the system down and make it difficult for making a quick adjustment to be made. Something simple like moving a row of racking can take several minutes instead of seconds. I used the trial PC version and did not have these issues, so it appears to be a web-only issue. Review Source Betzabe S. Co Founder Used the software for: Less than 6 months ### "SmartDraw is a software with potential and it's amazing the plenty of things you can make with this" June 21, 2018 4.0 I take a very good experience with this software, design electric diagrams was very easy with it. Pros \-The customer support is very efficient -Is user-friendly -It has a lot of functionalities -You can learn how to use it quickly Cons \-In comparison with others software, this has several disadvantages, especially in terms of esthetic and number of items Review Source WK Wojciech K. Owner Professional Training & Coaching Used the software for: 2+ years ### "I use SmartDraw to prepare visual documents in management area" February 16, 2018 4.0 communication support and good way to share knowledge with others Pros SmartDraw has tons of images to support visual documentation. It's great way to share knowledge with others using this solution. I use SmartDraw to create: process maps, easy mindmaps, data flows and creative mix of ideas. Sometimes there is good opportunity to export document as image file and put to MS Excel and add contextual values to present bigger picture of business in easy to understand way (complex but easy to see relations). Cons I'd like to see more options in mindmapping area, to be able to manage task information in advanced way. Review Source CS Carlos S. Internal Auditor Automotive Used the software for: 2+ years ### "Flowchart and layout design" January 16, 2023 4.0 I´ve developed lot of layout study and flowcharts for my company using this simple app!! Pros Very easy and simple way to make a layout study oir even trace new process flowcharts diagrams. Cons Maybe the webapp funcionality, several errors while open and costant shut down. Review Source AS Arcadio S. University Professor Used the software for: Less than 6 months ### "It is the special program for the realization of flow diagrams, with a large number of cliparts" March 30, 2018 5.0 Pros SmartDraw comes with many types of templates that include flow charts, bar graphs and charts. If you do not find a template that you like, you can create a customized template that suits your project, Photos, and images. Add photos and images to the document with the import to lump sum, copy and paste the commands. You can also import images and photos from your digital camera, and then manipulate them inside SmartDraw until you have the effect you want. Each template comes with a library of shapes and symbols, to use these shapes and symbols, simply drag them to your worksheet and place them where you want. You can add textures and photos to further improve the document. It works well with programs such as Microsoft Office, Visio, Microsoft Project, SharePoint, and PowerPoint. And so you can export the mind map to any of these programs to be able to share. You can export the file with just one click of your mouse. The following graphics formats available to you: JPEG, PNG, BMP, TIFF, and GIF. Export the file to the web or send it anywhere in the world Cons It consumes abundant resources if your machine is slow it can become tedious to work, besides its installation is slow Review Source Stephany V. Diseñador Used the software for: 6-12 months ### "It gives us the ease of choosing when creating powerful and flexible diagrams that have so many tool" April 30, 2018 4.0 Pros We help to create diagrams and the color of the sea, the technicians and the professional results. And so you can create immediate maps. Cons You can prove the fault for seven days, from then on its use requires an individual license. there are things to improve Review Source TP Tonino P. impiegato Computer Networking Used the software for: 6-12 months ### "Per esere chiari e spiegarsi meglio" August 31, 2023 4.0 Ottima esperienza nel periodo di riorganizzare dei gruppi societari mi è stato molto utile Pros E' molto intuitivo e permette un ottima quantità di simboli oltre cha la semplice possibilità di importare altre immagini Cons nell'uso non mi sono mai capitati, ma tuttavia altri sw lo sostituiscono Review Source SC Smain C. Scientist Health, Wellness and Fitness Used the software for: 6-12 months ### "Great software for process flowsheets" January 14, 2023 4.0 Great software to develop process flowsheet with easy use for research scientists and great for publishing Pros It contains every equipment module which makes it easy to develop new process diagrams on top of usual tasks. Cons I could not import in another file version like jpeg or pdf. Review Source JS Jake S. Manager Import and Export Used the software for: 2+ years ### "Great Tool for Simple Drawing" July 20, 2021 4.0 This software is great for all types of people and professionals. Pros Smart draw allows me to be able to give customers an overhead look of a drawing for our container designs. Cons Sometimes I wish there was some more customizable floorplans that are preset. That would make it easier for me to not waste time. 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