# Page 4 | SmartDraw Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 4 - Is SmartDraw the right Flowchart solution for you? Explore 141 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/78945/SmartDraw/reviews

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SmartDraw

4.2 (141)

[View alternatives](https://www.capterra.com/p/78945/SmartDraw/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 17th, 2026

# Page 4 - Reviews of SmartDraw

## Showing most helpful reviews

Showing 76-100 of 141 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Steven C.  
Sending & Recruiting Projects Coordinator  
Religious Institutions  
Used the software for: 2+ years

### "Quickly update drawings, org charts and floor plans to keep your team moving!"

June 6, 2018

5.0

Very easy interface to work with, and that helped me quickly set out the office layout for our 100 person team and modify as people's requirements changed through the process.

Pros

I've used this for years to plan out the cubicle layout of our office, the details and features make it very easy to visualize and help people determine the best fits. Once you get the general structure it's really easy to keep things up to date.

Cons

A little bit of learning curve and the huge variety of detailed images available is a little hard to navigate.

Review Source

VR

Verified Reviewer  
Director of Business Development  
Construction  
Used the software for: I used a free trial

### "Offers Easy to Use Templates with Professional Looking Results"

November 20, 2019

5.0

This is a program that allows the easy and quick development of charts and graphs that can be incorporated into our client proposals.

Pros

The software offers a great assortment of templates, including charts and graphs, that I quickly develop and use for client proposals. The results are always sharp and professional looking.

Cons

The only drawback is that the software works with my Windows Desktop computer but I can not use the software on my Mac.

Review Source

Response from SmartDraw

December 11, 2019

Hello, Thank you for the positive feedback. If it helps, we do offer an online version of SmartDraw that can be accessed from your Mac. If you log in to the downloaded version and the online version using the same email address, you can share and work on drawings between the two. Purchasing a Windows download includes one year of free access to the online version. Please let us know if we can help in any way. -Chris US: 800-768-3729 or 858-225-3300 International: +1 858 225 3300 email: support@smartdraw.com

TH

Teresita H.  
Owner/Operator  
Restaurants  
Used the software for: 2+ years

### "First time I used to submit a drawing for my business and it took me no time to complete my drawing."

July 25, 2018

5.0

It saved me a lot of money by not hiring an architect to draw the set up of my restaurant which was one of the first steps to get an approval.

Pros

Easy to navigate and ease of use. It took me a few clicks and I was able to find all kinds of things I needed to work on my projects. One of the requirements for my business was to submit a blueprint and I was told I need an Architect for that but I was also told that if I can draw and provide details in my drawings, it will be accepted so I purchased SmartDraw although I have no knowledge how to use it. It was easy...really.

Cons

It didn't have some of the drawings I needed so I have to improvise. This took me a little time come up with the desired drawing of object I needed; but it still worked.

Review Source

RA

Roberto A.  
IT Manager  
Information Services  
Used the software for: 2+ years

### "too slow"

January 19, 2021

3.0

An inexpensive but fantastic software for both network diagrams and any other business and other needs. Cheap but very good.

Pros

I' using SmartDraw for many years and my opinion is the same :An inexpensive but fantastic software for both network diagrams and any other business and other needs. Cheap but very good.

Cons

I installed the 2020 version a couple of months ago but opening old files was particularly slow. I tried completely uninstalling the software and reinstalling it but didn't notice any improvements. I spoke to other users of different company and they confirmed the same opinion.

Alternatives considered

[Visio](https://www.capterra.com/p/201133/Visio/)

Reason for choosing SmartDraw

much cheaper and at the same time complete for my needs

Review Source

Harold V.  
sutudent  
Mechanical or Industrial Engineering  
Used the software for: 6-12 months

### "A wonderful software to generate a Process Flow Diagram and others things"

April 11, 2018

4.0

great software

Pros

Very well to make Process Flow Diagram which is very important in any industry to manage process and design data.

Cons

Sometimes dows not work very well. You cannot open files between different version, in others words if you make any work at x-version after you cannot open the same file in another version which is a bad aspect because must be compatible between version.

Review Source

IE

Inês E.  
Psicologa educacional  
Primary/Secondary Education  
Used the software for: Less than 6 months

### "Criação fácil de fluxogramas"

March 13, 2023

4.0

Pros

Facilemente estrturo ideias num fluxograma com diversidade de opções e modelos

Cons

Limitações do software perante os diferentes tipos de licenças

Review Source

CL

Cynthia L.  
Business Analyst / GGR Social Responsibility Manager  
Management Consulting  
Used the software for: 2+ years

### "Helpful and versatile "

September 17, 2021

5.0

Pros

The templates give you a structure when you are starting out and make things easier for you . The data migration process is intuitive and relatively quick .

Cons

More customization options when setting up the metrics you would like to follow would be welcome . Some functions are more complex and you need to be trained to use them .

Review Source

VR

Verified Reviewer  
Web Analytics  
Internet  
Used the software for: 6-12 months

### "SmartDraw helped us to remap our warehouse getting a product out much quicker"

March 10, 2018

4.0

Pros

We used SmartDraw to reorganize our warehouse. It was quick to drop in wall dimensions, racking, conveyor belts and obstructions like support beams. Everything is pre-rendered and you input the dimensions of your equipment to customize it. It also allows for colors to be added to help in identifying different racking styles or belt types.

Cons

We use the web-version and for the size of our warehouse it can slow the system down and make it difficult for making a quick adjustment to be made. Something simple like moving a row of racking can take several minutes instead of seconds. I used the trial PC version and did not have these issues, so it appears to be a web-only issue.

Review Source

Betzabe S.  
Co Founder  
  
Used the software for: Less than 6 months

### "SmartDraw is a software with potential and it's amazing the plenty of things you can make with this"

June 21, 2018

4.0

I take a very good experience with this software, design electric diagrams was very easy with it.

Pros

\-The customer support is very efficient -Is user-friendly -It has a lot of functionalities -You can learn how to use it quickly

Cons

\-In comparison with others software, this has several disadvantages, especially in terms of esthetic and number of items

Review Source

CS

Carlos S.  
Internal Auditor  
Automotive  
Used the software for: 2+ years

### "Flowchart and layout design"

January 16, 2023

4.0

I´ve developed lot of layout study and flowcharts for my company using this simple app!!

Pros

Very easy and simple way to make a layout study oir even trace new process flowcharts diagrams.

Cons

Maybe the webapp funcionality, several errors while open and costant shut down.

Review Source

AS

Arcadio S.  
University Professor  
  
Used the software for: Less than 6 months

### "It is the special program for the realization of flow diagrams, with a large number of cliparts"

March 30, 2018

5.0

Pros

SmartDraw comes with many types of templates that include flow charts, bar graphs and charts. If you do not find a template that you like, you can create a customized template that suits your project, Photos, and images. Add photos and images to the document with the import to lump sum, copy and paste the commands. You can also import images and photos from your digital camera, and then manipulate them inside SmartDraw until you have the effect you want. Each template comes with a library of shapes and symbols, to use these shapes and symbols, simply drag them to your worksheet and place them where you want. You can add textures and photos to further improve the document. It works well with programs such as Microsoft Office, Visio, Microsoft Project, SharePoint, and PowerPoint. And so you can export the mind map to any of these programs to be able to share. You can export the file with just one click of your mouse. The following graphics formats available to you: JPEG, PNG, BMP, TIFF, and GIF. Export the file to the web or send it anywhere in the world

Cons

It consumes abundant resources if your machine is slow it can become tedious to work, besides its installation is slow

Review Source

TP

Tonino P.  
impiegato  
Computer Networking  
Used the software for: 6-12 months

### "Per esere chiari e spiegarsi meglio"

August 31, 2023

4.0

Ottima esperienza nel periodo di riorganizzare dei gruppi societari mi è stato molto utile

Pros

E' molto intuitivo e permette un ottima quantità di simboli oltre cha la semplice possibilità di importare altre immagini

Cons

nell'uso non mi sono mai capitati, ma tuttavia altri sw lo sostituiscono

Review Source

SC

Smain C.  
Scientist  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Great software for process flowsheets"

January 14, 2023

4.0

Great software to develop process flowsheet with easy use for research scientists and great for publishing

Pros

It contains every equipment module which makes it easy to develop new process diagrams on top of usual tasks.

Cons

I could not import in another file version like jpeg or pdf.

Review Source

JS

Jake S.  
Manager  
Import and Export  
Used the software for: 2+ years

### "Great Tool for Simple Drawing"

July 20, 2021

4.0

This software is great for all types of people and professionals.

Pros

Smart draw allows me to be able to give customers an overhead look of a drawing for our container designs.

Cons

Sometimes I wish there was some more customizable floorplans that are preset. That would make it easier for me to not waste time.

Review Source

AW

Anne W.  
  
  
Used the software for:

### "Love the mind mapping feature!"

December 29, 2011

4.0

I've been using SmartDraw for about two months as a tool to help manage my projects. What I love about SmartDraw is the Mind Mapping feature, which allows me to create tasks in a visually friendly way that mimics brainstorming. It's been very helpful to me when starting out a project. I also really like the way we can add owners to each task in the same view. And the best part is, the information will get transferred to a Gantt chart or a timeline with the click of a button. Once you've filled in the details, you can push the information to a powerpoint slide to share with key stakeholders, again, with just a click of a button. There are many more features within SmartDraw that I am intrigued about but haven't had the opportunity to explore yet. I plan on playing with SmartDraw more once my current projects slow down.

Pros

Well organized and very easy to move data to other Microsoft Office applications (including Microsoft Project) or Adobe .pdf. There are also some great graphics and geographic maps in the library for use with presentations, flyers, floorplans, etc.

Cons

In the Gantt chart, there is a limited number of columns that can be used.

Review Source

MV

Matthew V.  
Project Engineer  
Construction  
Used the software for: I used a free trial

### "Great First Impressions"

July 6, 2021

4.0

Great first impression. This is definitely not going to replace a major CAD software, but if you're looking for a fairly inexpensive, fairly easy to use drawing software, this is a great option. I only used the free trial so far, but intend on purchasing this software because I was impressed with the value it offers and the usability.

Pros

Excellent value for the money. Contains a wealth of symbol libraries and is relatively easy to pick up.

Cons

Some of the options for line thickness, etc. can e a bit difficult to locate at first until you get used to it. The snap function barely works sometimes and works too well other times.

Review Source

John M. C.  
President and CEO  
Computer Software  
Used the software for: 2+ years

### "A great alternative to MS Visio and other "flowchart apps""

October 10, 2017

5.0

Pros

I have used this product with several customers migrating from the old ISO9000:2008 to the process approach in the new ISO9000:2015.

Cons

Awkward use of cloud storage versus desktop storage. File folders are not obvious in the new version.

Review Source

Christa C.  
Business Analyst  
Insurance  
Used the software for: 6-12 months

### "SmartDraw Review"

November 5, 2018

5.0

Overall, it does everything you need it to do and it is easy to use.

Pros

My company asked me to try the software as an alternative to Viso. It's simple to use and easy to export files. It has a lot functionality. I like the ability to create everything from mindmaps to flowcharts. You can customize the color and input dimensions if needed as well.

Cons

It does seem to slow down my laptop when I'm using it. I don't know if this is the software itself or if this is a result of older technology but it does consume a lot of resources.

Review Source

RM

Rickell M.  
Database Admin  
  
Used the software for: 6-12 months

### "SmartDraw makes it easier than any other app to quickly create professional-quality diagrams."

April 23, 2018

4.0

Pros

Helpful Smart Panel feature. Good integration options. It is very Easy to use. It has a desktop and online version that allows you to work in any place, it is very useful. Smart Draw is a very complete application for all types of diagrams that you need.

Cons

Weak collaboration features. It is very expensive you asked me. The speed of the online version sometimes fluctuates negatively.

Review Source

JO

Jessica O.  
Higienista dental  
Cosmetics  
Used the software for: Less than 6 months

### "Diagramacion de flujo"

November 5, 2022

5.0

Lo utilice por un tiempo para mis estudios y me ayudó mucho ya que era muy profesional en su desempeño

Pros

Es un programa com amplia variedad de elementos para la creación de diagramas.

Cons

En ocasiones hay problemas con la instalación además de necesitar muchos recursos

Review Source

LEVD

Laila Edelyn Villanueva D.  
HROM Supervisor  
Real Estate  
Used the software for: 6-12 months

### "MRE Kingstone Org Chart"

January 27, 2023

5.0

Time saver, we did not take long to create charts and maps now.

Pros

We found the best format for our organization chart in SmartDraw. Easy to use and design the chart that you want. One of the best subscriptions we have now.

Cons

So far none, we are enjoying every feature of SmartDraw.

Review Source

AM

Adam M.  
IT Manager  
Retail  
Used the software for: Less than 6 months

### "Smartdraw for Warehouse Planning"

September 25, 2020

5.0

Smartdraw has made it a lot easier to plan out a new warehouse layout to scale. It is a very helpful tool. There are tons of presets for racking, shelves forklifts, pallets. You name it, this software has it.

Pros

Software is easy to use. The thing I like most about it is that the software run online, all you need is an internet browser and you can access the software. Your projects are also all saved online, you can access your software and files from any computer with an internet connection.

Cons

I don't like that when I hit ctrl and zoom with my mouse it uses the browsers zoom function instead of just zooming within the software window. It drives me nuts. There should be an easier way to zoom in and out than clicking the slider and manually zooming.

Review Source

TD

Tammy D.  
Office Admin  
Apparel & Fashion  
Used the software for: 1-2 years

### "Can easily create organizational charts"

June 8, 2017

4.0

Create Organizational charts, for the most part, with ease.

Pros

I love that I can set up an organizational chart fairly easily and make it as large as I'd like to.

Cons

Wish there were more printing options for a large chart. Though it's fairly user friendly, it also has some challenges. I wish it was a little easier.

Review Source

TK

Takuji K.  
Director  
Media Production  
Used the software for: I used a free trial

### "Free trial is NOT a free trial"

June 10, 2023

1.0

Pros

Cons

I tried to use the free trial on this software. As soon as I finished the drawing I couldn't export, share or print without purchasing. Furthermore I tried to sign in, figuring I could at least save it online to show my builder the plans and got notified that my trial had now expired and I had to pay if I wanted to access my plans again. So basically if I want to see my plans ever again that I spent the last 2 hours drawing, I have to pay smartdraw, and they only have an option to purchase annually. It's super underhanded and sneaky the way they try to get people to pay for their software, as a result, if ever I need any design software, I will most definitely NOT be using or recommending smartdraw.Thanks for wasting 2 hours of my life smartdraw.

Review Source

TH

Teddy H.  
Organization Analyst  
  
Used the software for: Less than 6 months

### "The perfect software for edit and modify with vector tools"

June 8, 2018

5.0

Pros

This is the best software if you want and need to edit segment of a picture or image, because is pretty easy to use, the tools are very friendly and you can even work a pixel level with the maximum zoom and the results are awesome.

Cons

It is a very heavy software and demands many resources of your computer you need a very high speed ram memory and a good video card to get the most of this software.

Review Source

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