# Page 5 | SmartDraw Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 5 - Is SmartDraw the right Flowchart solution for you? Explore 141 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/78945/SmartDraw/reviews

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SmartDraw

4.2 (141)

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Last updated March 17th, 2026

# Page 5 - Reviews of SmartDraw

## Showing most helpful reviews

Showing 101-125 of 141 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Raul B.  
Coordinador  
Mining & Metals  
Used the software for: Less than 6 months

### "Good option"

July 18, 2019

5.0

good

Pros

Complete can be elaborated simple and complex flows has greater scope that allows to make multiple forms

Cons

a high cost but the trial option allows you to see its benefits

Review Source

Response from SmartDraw

July 25, 2019

Hi Raul, Thank you for the positive feedback. If we can be of help in any way, please do not hesitate to reach out to us. International: +1 858 225 3300 US: 800-768-3729 / 858-225-3300 email: support@smartdraw.com -Chris

JD

Janelle D.  
Marketing Assistant  
Computer Software  
Used the software for: Less than 6 months

### "Great for Creating Sitemaps and Workflows"

February 4, 2020

4.0

Smartdraw has made it easy for me to map out a future website and landing pages. Will use it again and again.

Pros

Intuitive for the most part. No training necessary. Easy to move section around to redirect workflow. Can insert photos and hyperlinks and tables, change colors and the shape of boxes.

Cons

Couldn't figure out how to take an existing workflow and flip it from a vertical format to a horizontal format. Free version was worthless.

Review Source

Response from SmartDraw

February 5, 2020

Hi Janelle, Thank you for the positive feedback. Glad to hear you were able to get started quickly and easily. Unfortunately, we do not have a feature as of now to flip a workflow from horizontal to vertical, but I will pass that feedback along to our development team. Anything more, please let us know. Thank you, Chris support@smartdraw.com 800-768-3729 +1 858 225 3300

CL

Carolyn L.  
Director  
Hospitality  
Used the software for:

### "Used the free trial to test operational issues on a restaurant design"

February 8, 2018

4.0

Helped us really iron out potential design errors

Pros

Like the options of adding doors, windows, and extra walls and not just a square box to work with. My floor plan highlighted some operational challenges which we possibly would not have identified if we had not really laid the furnishings and equipment out to scale. It resulted in us changing the architect and planning a whole new design to incorporate the services and image we envisage.

Cons

A bit fiddly in getting the scaling right but once that was sorted, it was easy to finish the plan and adjust as needed.

Review Source

JM

James M.  
Network Administrator  
  
Used the software for: 2+ years

### "Good alternative to Visio"

February 19, 2018

3.0

Pros

This is the best alternative to Visio I tried. Very easy to pickup and get started with. Very 'light' and fast to work with.

Cons

Wasn't good enough to get me to drop Visio, which to me is still slightly better. I found the licensing hard to manage with multiple users in my office.

Review Source

BJ

Brian J.  
Plant Manager  
Consumer Goods  
Used the software for: 1-2 years

### "SmartDraw"

February 27, 2019

3.0

Not the best drawing software on the market but decent for simple work

Pros

SmartDraw is straightforward and easy to learn.

Cons

Advertised as free but is only a free trial. Functionality is limited to simple drawings

Review Source

VR

Verified Reviewer  
Senior Human Resources Manager  
  
Used the software for: I used a free trial

### "Solid flowchart tool"

June 26, 2018

4.0

Pros

SmartDraw is a solid flowchart tool with several templates to work with. One of my favorite features is that you can import Visio files, which is pretty handy for us. The user interface is clean and it is easy to use.

Cons

Once you put objects down, it's not quite as easy to manipulate it as I'd want, but ultimately it gets the job done.

Review Source

Omar S.  
Teaching Assistant for CSE310 (Networks)  
Higher Education  
Used the software for: I used a free trial

### "Don't get this product"

October 1, 2018

1.0

Pros

Specific to my needs, it allowed easy creation of an ER diagram.

Cons

Software is incredibly rigid and buggy. I saved my diagram and tried to open it again and the service would crash. I have also heard that if you download it as a desktop application, it cannot be uninstalled afterwards. This is a serious issue that needs to be fixed.

Review Source

Emmanuel S.  
  
  
Used the software for:

### "Perfect tool for great diagrams"

December 8, 2016

5.0

Smartdraw is an amazing and easy to use tool to build professional diagrams and workflow schematics. I have used Visio and Smartdraw but find Smartdraw easier to use.

Review Source

LH

Laron H.  
Student  
  
Used the software for: 6-12 months

### " A smart way to draw diagrams"

February 14, 2018

4.0

Pros

I used SmartDraw a lot for school assignments, and it really came in handy. I like that it has lots of built in contents and templates and that it is easy to use. You can use SmartDraw to make flowcharts, network diagrams, organizational charts, software design plans, and so much more. One even can share diagrams with others using just a link.

Cons

I like SmartDraw. A minor con if I must say one, is that moving and manipulating bubbles can be quite challenging at times. Or, maybe it's my computer.

Review Source

JR

Juan R.  
Programmer  
  
Used the software for: Less than 6 months

### "Perfect for my flow chart and flowchart designs"

April 28, 2018

5.0

Pros

Easy to use. It has a great variety of modes of modeling adapting to any type of objective that we want to define or design. Concept maps can be made. You can create all kinds of graphics that you can then use in your presentations by exporting to PowerPoint. It has 70 types of visualizations / diagrams, and examples and templates for almost all.

Cons

It can be tested without limit for a while, and then its use requires an individual license, although the cost is relatively low.

Review Source

JS

James S.  
Risk Director  
  
Used the software for: 6-12 months

### "Strong tool for creating charts graphs and diagrams"

October 19, 2017

5.0

Pros

Strong diagramming tool available as a windows downloadable program or as a cloud based service- really useful smart panel feature and good selection of templates and presets.

Cons

Could have benefited from exporting in Visio format and not as competitively priced as some other options

Review Source

CR

Carla R.  
Comerciante  
Consumer Goods  
Used the software for: I used a free trial

### "Reseña SmartDraw"

November 16, 2022

5.0

Pros

La facilidad para utilizarlo y crear diagramas

Cons

Hasta el momento ha cumplido mis expectativas

Review Source

JK

Judy K.  
Owner  
Management Consulting  
Used the software for: 2+ years

### "Great program to help me offer the unexpected services."

July 6, 2019

5.0

I use SmartDraw to prepare various flowcharts for my training sessions; check lists for processes; use for experiments of room flow for work space placement.

Pros

Easy to use, well documented help tutorial.

Cons

I would like a print preview screen. .

Review Source

KJ

Kyle J.  
Web Application Developer  
Education Management  
Used the software for: 6-12 months

### "Good cheaper alternative to Microsoft Visio"

May 6, 2018

5.0

Quickly create professional quality diagrams.

Pros

Very affordable compared to Visio and if needed you can even export into Visio which is cool. You can create complex flowchart across most Operating Systems either from the desktop application or through the web browser. Very user friendly to not much holding new users from getting started quickly.

Cons

Finicky when trying to be very precise where you want even with snap-to grids can be a problem. Also can be a resource hog on both the desktop and browser version.

Review Source

AM

Ally M.  
Coordinator  
Media Production  
Used the software for: I used a free trial

### "Used for org and flowcharts"

December 2, 2021

4.0

Pros

This was the first software I found for flowcharts where there were enough features to work quickly and I didn't run into any problems where I couldn't achieve something. Objects + lines stay connected and the tools actually help you make the chart quickly and easily in an organized manner. Many other programs expect you to do a lot manually like placing the line which wastes time and is frustrating.

Cons

Was not impressed with the styling options for the charts.

Review Source

MP

Mercedes P.  
Sales Promoter  
  
Used the software for: Less than 6 months

### "When I want to work with flowcharts and creating graphics, this is the best app!!"

May 11, 2018

5.0

Pros

It is an unbeatable visual processor that uses complex algorithms to generate various types of graphics. This allows you to create flowcharts, other diagrams, calendars, flowcharts, family trees, architectural plans, maps and other types of graphics to make presentations. It has many templates needed to create items quickly. It also provides export options to other productivity applications including Adobe Reader, Microsoft Word, Microsoft PowerPoint and Microsoft Excel.

Cons

Having a computer with enough processing capacity and memory so that it does not become slow to work in this application because it requires a lot of resources.

Review Source

VR

Verified Reviewer  
IT Manager  
Construction  
Used the software for: 6-12 months

### "Used for Circuit Schematics"

May 17, 2019

4.0

Pros

It is easy to use, and creates wiring diagrams easily

Cons

Can be very clunky. Lines attached to other objects can randomly jump all over the place if you try and change the layout.

Review Source

Response from SmartDraw

May 23, 2019

Thank for taking the time to write a review and provide feedback. I will pass your review along to our development team. If there is any way we can be of assistance, please do not hesitate to reach out to us. United States: 800-768-3729 Outside of the US: +1 858 225 3300 Email: support@smartdraw.com -Chris

LS

Loren S.  
blogger  
Internet  
Used the software for: Less than 6 months

### "Excellent software with easy to use templates to realize my projects."

August 21, 2018

5.0

I have easily used this software, I have created plans and diagrams for my work without problems.

Pros

It is a much easier to use design software than others, has excellent templates with shapes and symbols to make flowcharts, bar charts and graphs, and allows you to make custom templates, is excellent software for making plans without the need for an architect.

Cons

The software is a bit heavy and installation is slow. I think it's very expensive.

Review Source

GDvG

Gabriela Del valle G.  
Student  
  
Used the software for:

### "This simple tool allows to design powerful diagrams of any nature."

April 15, 2018

5.0

Pros

It offers a user-friendly interface which contains a categorization of diagrams that can be made from this tool. It is as easy as selecting the type of diagram and beginning to build it by embedding the elements or forms that make it up.

Cons

Try to install it and it was very slow download and installation, which I think may also be caused by the quality of Internet service and the potential of the computer you are using.

Review Source

VR

Verified Reviewer  
Production Manager  
Chemicals  
Used the software for: Less than 6 months

### "SmartDraw for smart drawings"

September 24, 2020

5.0

Great product. it makes my flow charts, P & IDs easier

Pros

effortless adoption ability and comfortable for making your designs. Numbers of functionalities that makes your work easier

Cons

Sometimes you feel graphics are too much and not suitable for professional drawings. other than that it's a good product

Review Source

CH

Colleen H.  
Marketing Director  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Handy Software Tool but Overpriced"

February 28, 2019

4.0

Flow charts, business planning, event and room designs

Pros

very intuitive; basically like using Office Suite

Cons

it's quite expensive for what it is. It is not available through any sites which offer reduced purchase fees for non-profits

Review Source

DT

Denise T.  
Retired BSN  
Medical Practice  
Used the software for: I used a free trial

### "Difficult for an novice to use"

January 8, 2020

4.0

SmartDraw was difficult for me to use and I finally gave up the bathroom design I was working on. I will try another design program.

Pros

I really didn't like the program and found it difficult to use. As a novice, I could not design a bathroom with this program. It may not be a bad program, it was just difficult for me.

Cons

Difficult to understand and use. After an hour I was defeated in my design and just gave up. Not for a novice designer.

Review Source

VR

Verified Reviewer  
President  
  
Used the software for: Less than 6 months

### "SmartDraw is a great tool to help you create drawing of almost anything."

May 7, 2018

5.0

Pros

The ease of use, there is a lot of different ways this one program can help you out. I'm not the most artistic person, but with SmartDraw it allows me to create charts and drawings that look very professional.

Cons

Can be slow to install and resource hungry if you are trying to use this on an older machine it might frustrate you.

Review Source

RD

Rana D.  
Operations Manager  
  
Used the software for: Less than 6 months

### "This program is simple and versatile. "

August 1, 2018

5.0

Pros

Many different graphic options. From flow charts to office layouts, this is powerful software. It is very easy to use.

Cons

So far, I have not found anything about this software that I do not like. I do hope that additional features are added at some point to keep it fresh.

Review Source

SA

Safwat A.  
Director  
  
Used the software for: Less than 6 months

### "Incredible tool that allows you to easily create a variety of flow diagram designs. "

April 5, 2018

5.0

Pros

Easy to use, it has a great variety of modes and modeling adapting to any type of objective that we want to define or design. Concept maps can be made. You can create all kinds of graphics that you can then use in your presentations by exporting to PowerPoint. It has 70 types of visualizations / diagrams, examples and templates

Cons

It consumes abundant resources, its installation is very slow and it is very complex so you need to know it to be able to use.

Review Source

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