# Page 3 | Preferred Patron Loyalty Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Preferred Patron Loyalty the right Customer Engagement solution for you? Explore 109 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/78966/Preferred-Patron-Loyalty/reviews --- Preferred Patron Loyalty 4.9 (109) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 7th, 2026 # Page 3 - Reviews of Preferred Patron Loyalty ## Showing most helpful reviews Showing 51-75 of 109 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Fabricio G. Asistente personal Used the software for: 6-12 months ### "Excellent software" May 20, 2018 5.0 Pros What I like about this program is its low price, it is very powerful and easy to use, it allows you to do SMS campaigns and we benefit in sales. Cons I am very grateful to this program has helped me to raise my sales, the only thing I can criticize is that my clients have told me that on occasion is slow the program. Review Source Response from Preferred Patron Loyalty May 28, 2018 Good News! Our techs were able to identify your modem simply needed a reboot. Modems can sometimes get fouled up and experience less than satisfactory WiFi performance. A reboot often resets it back to normal operation. If the problem persists, we suggest you contact your Internet provider. CL Cindy L. Chief Creative Officer Consumer Goods Used the software for: 1-2 years ### "Preferred Patron has been vital to our success." April 10, 2024 5.0 Pros The overall solution has been great for our business. We have seen an increase in business since using Preferred Patron. Cons We have no cons - we love everything about Preffered Patron. Reason for choosing Preferred Patron Loyalty We chose Preferred Patron based on their features and the fact that they offered a complete solution. We also liked that they included gift card processing. Review Source Kelly G. Member Computer Software Used the software for: Less than 6 months ### "API integration flawless and works great!" January 21, 2019 5.0 We wanted to give our customers a easy way to review their earned points and super simple one click way to redeem their points... this was accomplished flawlessly using the Preferred Patron solution! Pros The most awesome part of the API integration was quick to market, it actually only took our developer 6 hours to implement and have a working demo... if fact they didn't have one feature and the Preferred Patron developer turn around a new API for us to integrate with in mere hours! They are very easy to work with and the API documentation is very well documented and easy to follow... it made our job super easy to launch and didn't encounter any bugs with their API's or missing info in the docs... great job guys! Cons None, the API preformed exactly as we needed and worked great. Review Source BA Brian A. Owner Cosmetics Used the software for: 1-2 years ### "Works great for my business" April 16, 2024 5.0 Pros Customers love the loyalty program, works great for my business Cons Nothing as of now it's great. I love the program Review Source AP Anna P. Restaurant Manager Food & Beverages Used the software for: 6-12 months ### "Amazing Loyalty Porgram" April 16, 2024 5.0 This has been a great experience all around. The customer support has been amazing and the set up was a breeze. Highly recommend. Pros Super easy to use and very user friendly - very easy to set up and great customer support Cons The only con would be that I wish I started using this software sooner. Review Source CC Carlo C. Owner Gambling & Casinos Used the software for: Less than 6 months ### "Best in the Market!!" May 8, 2019 5.0 We were struggling to find a cost effective way to distribute promotions without incurring excessive advertising costs. We can now offer our customers controlled promotions at different levels based on data that's being collected from our customers without any extra effort from us. Our customers are doing the work for us and bringing the data to us... The software does the rest!!! Pros The software is many levels deep and is easy to use at every level. Whether you're an end user, cashier or system administrator you have easy access to the all the information you need. In addition to this if there are ever any problems you need only call and the friendly staff at Preferred Patron will always come through with a fast and effective solution. Our business has grown as a direct result of this software and we have seen an immediate return on our investment. We can now cater better to our loyal customers with customized promotions that make them feel unique to our business. I would strongly recommend this software to anyone looking to improve their customers experience!! Cons Nothing comes to mind. We are very happy. Review Source KW Kevin W. Advertising and Marketing Director Apparel & Fashion Used the software for: 1-2 years ### "The Preferred Patron team are professional, knowledgable and very helpful." April 13, 2018 5.0 questions are short and sweet! Pros The products allows any size business to cost effectively implement a Reward Program to both keep and increase their customers' loyalty. The product is very flexible and can be easily customized to meet any corporate needs. The product also provides extensive reporting features to help you track your Reward Members' activity and the responsiveness of any specific campaigns. Great customer support team! Cons Although the inital setup of our "Leone Luxury Rewards Program" was complicated given the various reward tiers and associated bonus offers, the customer support team at Preferred Patron were extremely helpful, knowledgable and responsive. Review Source JH John H. Chief Executive Officer Entertainment Used the software for: 1-2 years ### "Service, Options, and Professional" October 25, 2018 5.0 The staff at Preferred Patron is second to none! They are always available even during evening and weekend hours. They all have such a strong knowledge of the software and it's capabilities that calling in for help is quick and easy. They all have the ability to demonstrate and suggest ways to better use the tools available and drive profits to our bottom line. Selecting Preferred Patron as our loyalty program partner was absolutely one of our best business decisions this year. Pros The software allows you so many options for promotion that your customers always feel like something new is coming at them. The ability to design for each of our 11 locations, yet keep core promotions running simultaneously has been a key to our sales growth. Cons I have not experienced any "cons" with Preferred Patron Review Source lZ lori Z. owner Retail Used the software for: 1-2 years ### "Working with Preferred Patron has been easy and very beneficial to our clients who love receiving pt" May 9, 2018 5.0 My clients love earning points and getting services for free Pros its easy to keep track of services of each client as well as how often they come. Keeping track of clients that haven't been here in a while is also a very useful tool in keeping in touch and reminding them that you are here Cons not useable on a mac. It would be much easier if i could access the software from any computer I have. Also sometimes it gets confusing as to where to go to access the different tasks that can be done using the system Review Source Response from Preferred Patron Loyalty May 4, 2021 Hi Lori. Just wanted to let you know, we now have a 100% cloud/web interface that will work nice on your Mac or any computer you have access to! BS Bryan S. Store Owner Used the software for: ### "The Preferred Patron Loyalty Program is Perfect for Us!" February 8, 2016 5.0 Two years underbelt and I'm still very satisfied! I operate a small chain of self-serve yogurt cafes with two check-out registers at each store. I had originally thought about a tablet system by Belly. I see it in use a 7-Eleven. However, I wanted a spend based system instead of a visit based "check-in" style solution, as I believe a family of 5 deserves more credit than a individual customer, so a "check-in" based solution would not work that well for us. I was initially hestitant about using a cashier facing system. I was concerned that our lines would get backed up if we had to spend time enrolling new customers, as we often have a line out the door. Let me tell you, with this program I quickly learned this was not an issue at all. New customers are simply handed a new card, which we swipe for points immediately on their first visit. Customers earn points based on purchases but cannot redeem those points until they first activate their card online, providing name, email, and phone, either from home or using our in-store customer tablet! There's even a nice "reminder" sticker on the face of the cards, with all necessary directions for activation on the web! The program runs on a tablet, so it takes little counter space, and it's quick and simple for our cashier's to apply customer points based on sales. Another aspect I really appreciate is the ability to process Gift Cards (at no extra cost) using this system. No more tracking partial balances for paper certificates in a hand written notebook! I can't say enough about this system and the support that has comes with it. It works flawlessly and efficiently! Review Source BM Becky M. Operations Manager Used the software for: ### "Fantastic Rewards Program... Unbeatable Price And Incredible Support " May 24, 2010 5.0 We have done newspaper, radio, television and email promotion with various programs. Patronflex is by far the best and most cost-effective advertising and customer-relations tool we have found. Overall... A BIG Thumbs Up! Pros This feature-laden software allows us to replace most of our print advertising with a consistent customer email campaign every 10 days. It coordinates our rewards program with our advertising promotions and gift card program. Customers are entered at point-of-sale and each receives a personalized email welcome message that night, followed by our ad campaign email every 10 days. Birthdays are recognized with a mailing during the customer's birthday month with additional discount offer. Cost of the entire program is very low considering its many facets. Help is always abundant, friendly and immediate when needed. Frequent Program updates offer ease of use and opportunity for additional promotions to keep our rewards program fresh for our loyal users. Our customers welcome each email and we have only received positive feedback. Our customers truly seem to appreciate the direct and immediate rewards. Cons We have found no problem in using the program. Time invested in learning the many features of the program and the new updates has proven well worthwhile Review Source CH Cynthia H. Director Education Management Used the software for: 6-12 months ### "Preferred Patron is a great reward program." April 7, 2023 4.0 Pros Preferred Patron is a great option for rewarding preceptors that assist with the development of students. It allows them to see that they are valued and we appreciate all that they provide to our students. Cons Ensuring that we are maximizing the use of the tool Reason for choosing Preferred Patron Loyalty I enjoy working with the team there and their level of knowledge of the tool. Walking us through how we can use the tool outside of the rewards program has been helpful. as well. Review Source MG Melissa G. Owner Used the software for: ### "Patron Flex is FANTASTIC!" June 18, 2010 5.0 We wish we would have found these guys soooner! They have given us support, ideas, and excellent customer service. When we first set it up, they took all the time we needed to answer questions and help us implement the program exactly how we wanted it. and designing it to fit our unique needs. The program is effortless, effective, and powerful. We can't say enough good things about what this company and its product have done for us. We'll never use anything else. Pros Before we found Preferred Marketing's "Patron Flex" system, we were spending $400-$600 PER MONTH with a loyalty system that was slow and cumbersome. Now, for a fraction of the price, we have information at our fingertips. We can implement programs and promotions with a few simple keyboard strokes. Our customers always know how many points they have and what rewards they're eligible for. We don't have to depend on the postal system to mail birthday cards or updates. "Patron Flex" is a fantastic system invaluable to our marketing and overall success. Cons None. On an extremely rare occasion, I've had to ask a question after regular business hours, and the contact is made through e-mail rather than a person-to-person conversation. While I always prefer direct human contact, the e-mail method works well with quick and accurate answers to my inquiries. Review Source MO Marlon O. Warehouse manager Used the software for: 2+ years ### "Extremely satisfied with the program. My customers love it and I appreciate their loyalty." April 24, 2018 5.0 Pros Ease of use and ll the data i get. I can have sales that cater to a specific type of customer. To promote a sale, for example, I send one email and I'm connected directly to thousands of customers. Cons Not much to dislike. The program is great very easy to use, extremely functional. I am very satisfied and I'm also aware that I haven't used it to its full capability. Review Source AG Abigail G. Senior Marketing Coordinator Used the software for: ### "University of Wyoming Athletics Student Rewards Program" February 16, 2011 5.0 This program has been great for our rewards program for our athletics events. We have seen a great increase in our student attendance and accredit that to our rewards program. This wouldn't be possible without use of Preferred Market Solutions. It has been a great product and very easy to use. I would highly recommend it to anyone! Pros We were looking for a program to fit our unique plan to reward our students for attending our athletics events. We wanted to reward our students with a points program that would allow them to redeem their points as a gift card at a local sponsor that sells University of Wyoming merchandise. Preferred Market Solutions was very helpful in setting up the program and making sure it it went off without a hitch. We had little knowledge on what we were doing prior to working with them and have had no problems with our Rewards Program. We are able to print off reports, change point values depending on the event and prevent students from swiping their card more than once at each event. Each of our student workers have been able to work with the program and it is essentially fool-proof as nothing can be done that can't be fixed. It is a great program and has been perfect for our needs! Cons We haven't had any problems with the product. Review Source DA David A. owner Used the software for: ### "Excellent product, backed up by steller customer service!" July 2, 2010 5.0 If you are in the market for a rewards program, you really do owe it to yourself to check out Patronflex. The variety of features, ease of use, customer support, flexibility and price are all excellent. Pros After much research we purchased Patronflex 7 months ago. We wanted an 'in house system' that was easy to set up and use. We wanted to be able to tailor it to our needs quickly, and often. We wanted it to be exciting for our customers, and we did not want to spend a fortune. Patronflex easily met all of these needs. Our customers LOVE the rewards program that Preferred Patron helped us to set up. This is our first rewards program, and we were unsure of how proceed in a way that would get the customers excited about using their rewards card. Preferred Patron advised us every step of the way, and I can comfortably say that our program is a complete success. It is easy to use and is generating more traffic than I had imagined a rewards program could. The most exciting feature of this program is the email capabilities. It allows us to pinpoint marketing to specific groups of customers, regularly and easily, thus avoiding email burnout. Cons We have encountered no problems with Patronflex. Review Source AB ASHLEY B. Marketing Manager Used the software for: ### "BEST loyalty software/program available.Outstanding marketing capabilities! Extremely BENEFICIAL!" October 12, 2012 5.0 Cannot articulate enough the ease of use and integration for us into our business, especially because we are not the typical industry that offers a loyalty/reward program. This software and design of the Preferred Patron program allows us to set the standard for customer loyalty rewards in the auto repair industry. The benefits continue to grow as we use the program and develop it more and more. Pros \-Customer Service is incredible. I have never experienced such great & reliable service. -Our account manager was very knowledgable & helpful by working with us through the entire development of our loyalty program. -Software is extremeley user friendly and easily customizable to fit our business. -Training and support is extremely informational and allows an easy integration into our standard operating procedures. -There are endless marketing possiblities with this software and our customer's response is overwhelmingly positive. Cons \- The only con would be that my lack of knowledge in developing a loyalty/reward program made it difficult to create the reward list. Our account manager was successful in not only walking us through using the program but also assisted in developing our reward schedule and promotional ideas. Review Source MF Meagan F. Office Manager Photography Used the software for: 6-12 months ### "Tourmax's Review for Preferred Patron " October 16, 2018 5.0 We enjoy the system and features and are 100% pleased we chose Preferred Patron! Also, customer service is a huge deal to us & anytime that I need assistance with ANYTHING I can communicate via email and get a very timely response and step by step help. That to me is huge! Someone who wants to make sure that I am well taken care of and can understand the system better. Pros This system is a very user friendly system to handle our needs for our clients and the Rewards Program that we offer to our clients. We keep it pretty basic for our program/needs but I know the system has so many great capabilities to reach our clients. Cons Can't think of anything negative! We are happy! Review Source LJ Leighann J. Certified Orthodontic Assistan Used the software for: ### "Our Patients Love Patron Flex" March 23, 2012 5.0 Our experience with Preferred Patron has been fantastic. Their customer service and support is unmatched. We've never had a question or request that wasn't addressed promptly. It's made our Alvetro Ortho Rewards program the talk of the town. We love this program! Pros Prior to implementing the "Patron Flex" system, we gave wooden nickles to our orthodontic patients which could be redeemed in our office for rewards. Patients often lost the nickles, and it was difficult to track whether patients had received and redeemed them. With Patron Flex, our patients have no worry of losing their earnings, and we love having the ability to track points earned and redeemed, as well as easily recognize patient birthdays and anniversaries. Many similar programs targeted to orthodontists require patients to redeem points online, taking away the personal aspect of a patient stopping by our offices to pick out the reward they've been saving for. Preferred Marketing Solutions has been fantastic every step of the way. Training our staff to use the program was a breeze, and being able to customize the system for our purposes has been easy and invaluable. Cons Absolutely none! Review Source GB Gerald B. President Used the software for: 1-2 years ### "Sure glad I went with this company! " April 24, 2018 5.0 Pros Great value for the dollar, start to finish customer reps. have been very available always to help us out. We just use a basic program but it is SO customizable! Just using it in our basic way it is a big improvement over our previous program. I looked at 3 other companies and as I said glad we went with Preferred Patron! Cons The only thing I could think of that would have helped would be better local customer recognition. Your program is you own very customizable and easy to monitor and improve. For the small amount of effort I have put into this it has delivered. Also maybe more POS might be nice to see more examples by business type. Review Source jT joe T. manager Food Production Used the software for: 6-12 months ### "It is a good software to track and collect customer info" April 27, 2018 4.0 Pros The system is easy to install and use. We easily trained the staff and implemented in our standard daily operations Cons We believe it is slightly overpriced for just a software use and gathering customer information. We can do it in an Excel format . Review Source Response from Preferred Patron Loyalty May 4, 2021 Thank you for your feedback, Joe. I have good news to share. We have now introduced new price plans and packages, starting as low as $59.95/mo. We would be happy to re-align you into a program that's more suitable to your needs and budget! KK Kaylee K. Garden Center Manager Retail Used the software for: Less than 6 months ### "Excellent loyalty program" November 6, 2018 5.0 We have been able to move away from a 'punch card' system to an easy to use software program. The training and the installation has all gone very smooth. We have been able to expand our rewards in an easy to use way thanks to Preferred Patron. After shopping many programs this was the only one that felt like a good fit to our business model. Everything is straight forward and has been seamless to integrate into our business. Pros Ease of use, flexibility of the program to cater to our business' needs, and the overall help of all the support staff of Preferred Patron. Cons At this point we havn't come up with one that hasn't been solved by our support/tech team Review Source JA Jim A. Service Manager Used the software for: ### "Awesome product, unbeatable price." July 15, 2009 5.0 I would recommend this program for any business that is looking for growth and wants to retain the clients they have. We finaly have a reason for them to come back to us. Pros Automated email reminders keep you in front of your customers. Easy to track customer's points and redemptions. The gift cards work great for policy and goodwill adjustments. We even gave a few out during Christmas. We sell our loyalty cards and all the redemptions are removed from that sale account. In the last two years after paying for the program, cards and all redemptions, we have generated over 58k in reserve. Patronflex continuely is upgrading the program at no additional cost. Brett has been wonderful to work with. Cons It does not pull the info directly from our DMS. But neither does anyone else I have researched. I don't want any dealers in my market to know about Patronflex. Review Source Response from Preferred Patron Loyalty May 4, 2021 Good news Jim! We have formed a relationship with DealerVault and now have the ability to pull your customer and sales data directly from your DMS! TM Tiffany M. Manager Used the software for: ### "Amazing Product and Service!" July 14, 2015 5.0 I have had a great experience with Preferred Patron. From the beginning, the customer service has been beyond expectation. Brett answered all of my questions and concerns in a timely manner and helped us figure out how to use this program to best help us. We are a unique being a sailing company and I came across a feature that we basically needed custom to us that wasn't currently available. Within about a week, this feature was created for us and seriously made this software work that much better for our business. We are so impressed that Preferred Patron was able to to this for us and make it work specifically for our business. The set-up and training by Brett (and Anthony) was so helpful and again always quick and precise. Anyone thinking about whether or not to use this company...do not hesitate! GO WITH THEM! You will not be disappointed. Being a business owner, we value other companies that have a strong work ethic and timely communication. Thank you for all of your help and time getting us set up and we look forward to a great relationship for many years to come! From all of us at Sail Windjammer! Review Source HD Heidi D. Onwer Used the software for: 6-12 months ### "We switched to Preferred Patron for the cost savings initially. " April 24, 2018 5.0 Pros We are pleased with the ease of use. The response time from Customer Service is exceptional. The online Customer Portal seems to be a hit with our clients Cons We wish there was an integration between this program and our POS system so that managing our clients rewards was not a manual process. 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